ScoreCard

March 2011 [Feb 11’ Data]

Ridership Average Weekday Ridership Jan 2011: 1.15M Down 2.8 % from Jan 2010

Oct-2010, 0.9%

A key measure of system maintenance is the travel time impact of slowdowns caused by track condition. Impact is measured as minutes of speed restrictions.

On-Time performance is a key measure of commuter rail performance. A Commuter Rail train is considered “on time” if it arrives five minutes or less after the scheduled time.

9.0

9.9

9.9

11.8 11.2

8.4 6.8

6.5

8.0

8.1

8.0

Nov-2010, 2.2%

Dec-2010, -0.4% Feb-2010, -2.2%

F

M

A

Jan-2011, -2.80%

Vehicle Maintenance The MBTA measures in mean-miles between failures, the average distance a vehicle travels between breakdowns.

Goal Red 39,000 Orange 32,000 Blue 26,000 Green 5,500 Commuter Rail (Jan) 10,200 Bus 6,600

Feb-11 31,303 20,882 31,808 3,321 2,654 8,972

Schedule Performance The MBTA measures reliability as the percentage of scheduled service operated. This measure captures our ability to maintain the system well and operate reliably.

Feb-11 98% 98%

M

J

J

A

S

O

N

D

J

F

Accessibility

Sep-2010, -5.6%

Red Orange Blue Green Bus

11.0

Elevator Uptime

Escalator Uptime

99.3%

99.0%

Safety Incidents per 1,000 vehicle-miles traveled

Feb-11 6 Mos Avg Red Orange Blue Green Bus

0.005

0.004

0.007

0.008

0.000

0.003

0.030

0.034

0.129

0.102

Accidents / Incidents are tracked "per 1,000 vehicle-miles traveled" (or per 100,000 passenger-miles traveled) to allow longer / more frequent lines to be compared fairly against shorter / less frequent lines.

Budget The MBTA has set a goal of beating our operating budget by 2% in FY2011. The following chart tracks progress towards that goal.

99%

Rockport, 62% Needham, 79% Newburyport, 66% Rockport, 62% Lowell, 78% Newburyport, 66% Haverhill, 69% Lowell, 78% Fitchburg, 70% Haverhill, 69% Worcester, 74% Fitchburg, 70% Stoughton, 82% Worcester, 74% Providence, 64% Stoughton, 82% Middleboro, 85% Providence, 64% King./Plymouth, 83% Middleboro, 85% Greenbush, 90% King./Plymouth, Franklin, 81% 83%

Greenbush, 90% Fairmount, 89% Franklin, C ommuter81% Rail - ALL, 76% Fairmount, For Subway, On-Time89% Performance compares the scheduled frequency of service to the actual frequency. ommuter Rail - ALL, 76% An on-time Ctrain must leave the first station within 1.5x of Blue, 94.3% the scheduled interval between it and the previous train. Orange, 88.2%

Blue, 94.3% Red, 93.9%

February 11’: 0.6%

Orange, 88.2%

100% 100%

Needham, 79%

Goal: 95% Goal: 95%

Aug-2010, 2.4%

On-Time Performance

13.7

Year-to-Year Change: Jan 2010 to Present May-2010, Mar-2010, 1.3% Jun-2010, 1.2% Apr-2010, Jul-2010, 0.8% 0.7% 0.1%

System Maintenance

0.5%

1.0%

1.5%

2.0%

Red, 93.9%

Note: For March 2011, ScoreCard pages for operations and AFC are in our new format. All other pages will be transitioned in the coming month.

Goal: 95%

On-Time Performance 98%

Feb-11

Jan-11

Dec-10

Nov-10

Oct-10

Sep-10

Aug-10

Jul-10

Jun-10

May-10

Goal: 39,000

Feb-11

99%

Jan-11

Dec-10

Nov-10

Oct-10

Sep-10

Aug-10

1.7

Jul-10

Travel Time in Minutes

Jun-10

Speed Restrictions Apr-10

164

Apr-10

166

May-10

168

Feb-10

170

Mar-10

171 80,000 70,000 60,000 50,000 40,000 30,000 20,000 10,000 0

Mar-10

Feb-11

Jan-11

Dec-10

Nov-10

Oct-10

Sep-10

Aug-10

Jul-10

Jun-10

May-10

Apr-10

Mar-10

Feb-10

176 Required: 168 174

Feb-10

6 5 4 3 2 1 0 Feb-11

Jan-11

Dec-10

Nov-10

Oct-10

Sep-10

Aug-10

Jul-10

Jun-10

May-10

Apr-10

Mar-10

172

Feb-11

Jan-11

Dec-10

Nov-10

Oct-10

Sep-10

Aug-10

Jul-10

Jun-10

May-10

Apr-10

Mar-10

97% 96% 95% 94% 93% 92% 91% 90% 93.90%

Feb-10

Vehicle Availability 31,303

Feb-10

Red Line Mean Miles Between Failures

Percentage of Scheduled Service Operated

101%

100%

97.86%

97%

96%

On-Time Performance 101% 100% 100% 99% 99% 98% 98% Jan-11

0 40,000

30,000

Feb-11

Jan-11

Dec-10

Nov-10

Oct-10

Sep-10

Aug-10

Jul-10

Jun-10

Goal: 32,000

Feb-11

0.5

Dec-10

1

Nov-10

1.5

Oct-10

1.7

Sep-10

Travel Time in Minutes

Aug-10

Speed Restrictions

Jul-10

0 May-10

80

Jun-10

10,000 Apr-10

85

Apr-10

90

May-10

95

Feb-10

50,000

Mar-10

60,000

Mar-10

Required: 102

Feb-10

2 Feb-11

Jan-11

Dec-10

Nov-10

Oct-10

Sep-10

Aug-10

Jul-10

Jun-10

May-10

Apr-10

Mar-10

95

Feb-11

Jan-11

Dec-10

Nov-10

Oct-10

Sep-10

Aug-10

Jul-10

Jun-10

May-10

Apr-10

Feb-10

100

Feb-11

Jan-11

Dec-10

Nov-10

Oct-10

Sep-10

Aug-10

Jul-10

Jun-10

May-10

Apr-10

Goal: 95% 88.20%

Mar-10

100% 98% 96% 94% 92% 90% 88% 86% 84% 82% 80% Mar-10

Vehicle Availability 20,882

Feb-10

105

Feb-10

Orange Line Mean Miles Between Failures

20,000

Percentage of Scheduled Service Operated

98.67%

Goal: 95% Feb-10

Feb-11

Jan-11

Dec-10

Nov-10

Oct-10

Sep-10

Aug-10

Jul-10

Jun-10

May-10

Apr-10

Mar-10

Goal: 26,000

Feb-11

100% 100% 100% 100% 100% 99% 99% 99% 99% Jan-11

Dec-10

Nov-10

Oct-10

Sep-10

Aug-10

Jul-10

Jun-10

Travel Time in Minutes

Apr-10

Speed Restrictions

May-10

0.7

80,000 70,000 60,000 50,000 40,000 30,000 20,000 10,000 0

Mar-10

Feb-11

Jan-11

Dec-10

Nov-10

Oct-10

Sep-10

Aug-10

Jul-10

Jun-10

May-10

Apr-10

Mar-10

82

Feb-10

4 3.5 3 2.5 2 1.5 1 0.5 0 Feb-11

Jan-11

Dec-10

Nov-10

Oct-10

Sep-10

Aug-10

Jul-10

Jun-10

May-10

Apr-10

Mar-10

Required: 72

Feb-11

Jan-11

Dec-10

Nov-10

Oct-10

Sep-10

Aug-10

Jul-10

Jun-10

May-10

On-Time Performance

94.30%

Apr-10

98% 97% 96% 95% 94% 93% 92% 91% 90% 89% 88%

Mar-10

Feb-10

Vehicle Availability 31,808

Feb-10

84 82 80 78 76 74 72 70 68 66

Feb-10

Blue Line Mean Miles Between Failures

Percentage of Scheduled Service Operated 99.91%

Feb-11

Jan-11

Dec-10

Nov-10

Oct-10

Sep-10

Aug-10

Jul-10

Jun-10

Goal: 5,500

Feb-11

102% 102% 101% 101% 100% 100% 99% 99% Jan-11

Dec-10

Nov-10

Oct-10

Sep-10

4

Jul-10

Travel Time in Minutes

Aug-10

Speed Restrictions

Jun-10

0 Apr-10

135 May-10

1,000

Apr-10

140

May-10

145

Mar-10

155 5,000

Mar-10

6,000

150

Feb-10

160 Required: 150

Feb-10

8 7 6 5 4 3 2 1 0 Feb-11

Jan-11

Dec-10

Nov-10

Oct-10

Sep-10

Aug-10

Jul-10

Jun-10

May-10

Apr-10

Mar-10

Feb-10

150

Feb-11

Jan-11

Dec-10

Nov-10

Oct-10

Sep-10

Aug-10

Jul-10

Jun-10

May-10

Apr-10

Mar-10

Vehicle Availability 3,321

Feb-10

Green Line Mean Miles Between Failures

4,000

3,000

2,000

Percentage of Scheduled Service Operated

99.72%

Commuter Rail LocomotiveAvailability 65 64 63 62 61 60 59 58 57

Mean Miles Between Failures 12,000

Required: 60

10,000

Goal: 10,200

8,000 60.4

6,000 4,000 2,000 Jan-11

Dec-10

Oct-10

Nov-10

Aug-10

Sep-10

Jul-10

Jun-10

Apr-10

May-10

Mar-10

Jan-10

Feb-10

Jan-11

Feb-11

Dec-10

Nov-10

Oct-10

Sep-10

Aug-10

Jul-10

Jun-10

Apr-10

May-10

Mar-10

Feb-10

0

On-Time Performance (All Lines) 100% 95% 90% 85% 80% 75% 70% 65% 60% 55% 50%

Goal: 95% 16% 8%

76%

Feb-10 Mar-10 Apr-10 May-10 Jun-10 Jul-10 Aug-10 Sep-10 Oct-10 Nov-10 Dec-10 Jan-11 Feb-11

On-Time

5-9 min late

10+ min late

On-Time Performance by Line 100% 95% 90% 85% 80% 75% 70% 65% 60% 55% 50%

Goal: 95% 9% 26%

2%

20%

13% 21% 6%

10% 10% 64%

14%

14%

6%

10%

13% 21%

85%

16%

6% 9%

15% 78%

69%

20%

7% 3%

6%

8%

81%

11%

4%

89% 70%

12%

83%

79% 66%

90%

17% 82% 62%

74%

Percentage of Scheduled Service Operated 98.9%

Goal: 6,000

Feb-11

Jan-11

Dec-10

Nov-10

Oct-10

Sep-10

Aug-10

Jul-10

Jun-10

May-10

Apr-10

16,000 14,000 12,000 10,000 8,000 6,000 4,000 2,000 0 Mar-10

850

Feb-10

Feb-11

Jan-11

Dec-10

Nov-10

Oct-10

Sep-10

Aug-10

Jul-10

Jun-10

May-10

Apr-10

Mar-10

860 Required: 798 840 820 800 780 760 740 720 700 680

Feb-11

100% 99% 99% 99% 99% 99% 98% 98% 98% 98% Jan-11

Dec-10

Nov-10

Oct-10

Sep-10

Aug-10

Jul-10

Jun-10

May-10

Apr-10

Mar-10

Feb-10

Vehicle Availability 8,972

Feb-10

Bus Mean Miles Between Failures

Feb-10

Feb-11

Escalator Performance

Jan-11

Dec-10

Nov-10

Oct-10

Sep-10

Aug-10

Jul-10

Jun-10

May-10

Apr-10

99.3%

Mar-10

Elevator Perfomrance

Feb-10

Feb-11

100.0% 99.8% 99.6% 99.4% 99.2% 99.0% 98.8% 98.6% 98.4% Jan-11

Dec-10

Nov-10

Oct-10

Sep-10

Aug-10

Jul-10

Jun-10

May-10

Apr-10

Mar-10

Stations

99.5% 99.0% 98.5% 98.0% 97.5% 97.0% 96.5% 96.0% 95.5% 99.0%

Safety Vehicle Accidents / Incidents per 1,000 Vehicle-Miles Traveled

Bus

Blue Line 0.009 0.008 0.007 0.006 0.005 0.004 0.003 0.002 0.001 0

Green Line

Feb-11

Jan-11

Nov-10

Dec-10

Oct-10

Aug-10

Sep-10

Jul-10

Jun-10

May-10

Apr-10

Mar-10

0.000 Feb-10

Feb-11

Nov-10

Dec-10

Oct-10

Sep-10

Jul-10

Aug-10

Jun-10

Apr-10

May-10

Mar-10

Feb-10

Jan-11

0.129

0.14 0.12 0.1 0.08 0.06 0.04 0.02 0

Red Line

0.07 0.06 0.05 0.04 0.03 0.02 0.01 0

0.01 0.008 0.030

0.006

0.005

0.004 0.002 Feb-11

Jan-11

Nov-10

Dec-10

Oct-10

Aug-10

Sep-10

Jul-10

Jun-10

May-10

Apr-10

Mar-10

Feb-10

Feb-11

Jan-11

Nov-10

Dec-10

Oct-10

Sep-10

Jul-10

Aug-10

Jun-10

May-10

Apr-10

Mar-10

Feb-10

0

Orange Line 0.018 0.016 0.014 0.012 0.01 0.008 0.006 0.004 0.002 0

Feb-11

Jan-11

Dec-10

Nov-10

Oct-10

Sep-10

Aug-10

Jul-10

Jun-10

May-10

Apr-10

Mar-10

Feb-10

0.007

Vehicle Accidents / Incidents are tracked "per 1,000 vehicle-miles traveled" (or per 100,000 passenger-miles traveled) to allow longer / more frequent lines to be compared fairly against. Statistics as defined in the Federal Transit Administration's National Transit Database.

Feb-10

100% 95% 90% 85% 80% 75%

ADA Gate (% Uptime) 95% 96% 95% 95% 94% 94% 93% 93% 92% Feb-11

Jan-11

Dec-10

Nov-10

Oct-10

Sep-10

Aug-10

Jul-10

Jun-10

May-10

Apr-10

Mar-10

96% 94% 92% 90% 88% 86%

Feb-11

Jan-11

Dec-10

Nov-10

Oct-10

Sep-10

Aug-10

Jul-10

Jun-10

Standard Gate (% Uptime)

May-10

Apr-10

96%

Mar-10

82%

Feb-10

Feb-11

Jan-11

Dec-10

Nov-10

Oct-10

Sep-10

Aug-10

Jul-10

Jun-10

May-10

Apr-10

Mar-10

Feb-10

Full Service Vending Machine (% Uptime)

Feb-10

99% 98% 97% 96% 95% 94% 93% Feb-11

Jan-11

Dec-10

Nov-10

Oct-10

Sep-10

Aug-10

Jul-10

Jun-10

May-10

Apr-10

Mar-10

90% 85% 80% 75% 70% 65%

Feb-11

Jan-11

Dec-10

Nov-10

Oct-10

Sep-10

Aug-10

Jul-10

Jun-10

May-10

Apr-10

Mar-10

Feb-10

Fare Collection Cashless Vending Machine (% Uptime) 91%

Farebox (% Uptime) 95%

About The Measures Vehicle availability (Subway, Bus, Commuter Rail) Vehicle availability measures whether there are enough vehicles available to run all the service that is scheduled each day. A vehicle might not be available if it has a mechanical problem or if it is undergoing routine maintenance. Vehicle maintenance works to have enough buses and trains available each day. The number of vehicles required for service varies seasonally and over time as schedules change. Mean Miles Between Failures (Subway, Bus, Commuter Rail) Mean Miles Between Failures (MMBF) measures vehicle reliability. It is the average number of miles a vehicle travels between breakdowns. If one vehicle travels 5,000 miles in a month, and breaks down twice during that time, that vehicle has an MMBF of 2,500. Values can fluctuate greatly from month to month if the total number of failures is already small. High MMBF is achieved through ongoing vehicle maintenance, which includes everything from oil changes to major midlife overhauls, and by periodically buying new vehicles to replace old ones as they reach the end of their useful life. Speed Restrictions (Subway) Speed restrictions measure the amount of slowdown caused by track conditions. If a section of track falls below standards in some way, such as if the rail is worn down, a speed restriction is put in place to ensure safe operation. Trains operate at a reduced speed when traveling that section of track until the issue is addressed. If the impact on the Orange Line for a month is three minutes, that means that speed restrictions add three minutes to the fastest possible round trip. Trains don’t actually operate at the maximum speed allowed by track conditions at all times (they slow down to a stop to pick up passengers, for instance) so the actual impact on travel time may be less than the theoretical impact that’s shown. Percent of Scheduled Service Operated (Subway, Bus) Percent of Scheduled Service Operated shows the percentage of scheduled trips that the MBTA operated. The MBTA strives to come as close as possible to operating every scheduled trip on every day. That requires having enough operators, well-maintained vehicles and track, and good schedules; and also keeping a certain number of extra operators and vehicles on standby to fill in if there’s a problem. If a trip is nonetheless “dropped” on a frequent bus route or a subway line the MBTA will spread out other trips on the route to try to fill the gap as much as possible. If there’s no way to avoid missing a trip on an infrequent bus route the MBTA will notify as many customers as it can via T-Alerts, mbta.com, and the customer support hotline. On the subway system the trains on standby are sometimes used to run extra trips, so more trips may be operated than scheduled. On-Time Performance (Subway, Commuter Rail) On-time performance (OTP) shows how well our service follows our schedules. For each type of service we measure on-time performance differently to reflect the way the customer experiences it. Subway customers walk to the subway platform at any time and wait for the next train, expecting the trains to run frequently. So the subway OTP standard compares the scheduled frequency of service to the actual frequency. Trains must leave the first station within 150% of the scheduled interval between them. If a Blue Line train is scheduled to leave Wonderland four minutes after the previous

train was scheduled to leave, and it leaves more than six minutes after the previous train left, then the train is late. Commuter Rail customers use a published schedule of trip times. A Commuter Rail train is considered “on time” if it arrives four minutes or less after the scheduled time. The MBTA also tracks how many trips are less than 10 minutes late, which includes trips that are not “on time” but are still relatively close to schedule.