Save time and keep sales moving with TeleApp

Life insurance Save time and keep sales moving with TeleApp Program guide 1 It’s not rocket science. Your clients want the best experience possibl...
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Life insurance

Save time and keep sales moving with TeleApp Program guide

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It’s not rocket science. Your clients want the best experience possible. And you want to provide a quick, efficient process. We can help you do just that.

Five easy steps 1

Complete Part A (Part 1) of the application and get Part C signatures. While doing this, explain the interview process so the client knows what to expect.

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Schedule or complete the interview immediately. Use our online scheduler tool or call direct to start the application process. Interviews are available to be scheduled 7 a.m. to 10 p.m. CST, Monday – Thursday, and 7 a.m. to 7 p.m. CST, on Fridays.

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Submit the initial application to your new business coordinator. Include other required forms such as supplemental applications, illustrations, blood consent, HIPAA and Field Office Report.

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If your client chose to schedule the interview for a future date, an experienced Principal TeleApp counselor will call your client to conduct the interview. The call occurs at a scheduled time and generally lasts 20-25 minutes (extensive health histories may take longer). The interview completes the insurability questions of the application (Part B/Part 2).

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Deliver the policy to your client. Two copies of the application are provided with the policy. One stays with the policy, and the second must be returned to the home office with signatures (Part D).

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Save time and money Spend more time building your business and not being bogged down in paperwork. With our dedicated team of in-house Principal® employees, you’ll have more time to build your business while our professional, experienced interviewers take care of the interview.

Get paid faster by improving policy issue time

Our in-house professional interviewers collect the medical information

Why use Principal TeleApp?

Deal with less paperwork and follow-up

Experience fewer routine requirements

40% reductions in Attending Physician Statements

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Schedule the interview Choose an immediate interview or schedule a future one. Here’s how: To immediately complete the interview, call 888-TeleApp (888-835-3277), Option 0.

To schedule a future interview, submit a request at principal.com/teleapp.

When scheduling, please provide: › Producer’s name, phone number and email address › Client’s name, Social Security number and date of birth › Products and total amounts applied for › Signature state (the signing state) › Client’s telephone number and time to call › Client’s email address

Scheduled interviews with a specific date and time have an

80%

first-call completion rate (35% when not scheduled).

Prepare your clients It’s always better when you know what to expect. Let your clients know that interviews last approximately 20-25 minutes and cover the following topics: • General activities and health habits • Annual income and net worth information • Foreign travel history for the last five years • Names and dosages for all medications currently being taken

• Names, addresses and phone numbers of medical providers • Approximate dates of any injuries, surgeries, emergency room visits, hospitalizations, illnesses or conditions

Helpful hints • Immediate interviews are fast and easy. 888-TeleApp (888-835-3277), Option 0. • If your clients aren’t completing an immediate interview, make sure to have them schedule a specific day and time. • When scheduling an interview, let us know the state in which the application was signed. We can then tailor the interview to the state-specific application questions. • Record the confirmation number provided by the TeleApp counselor and the date and time of the interview on the Field Office Report for Life applications or the Producer’s Report for Disability applications.

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Have questions? We have answers. Q: Is the TeleApp interview handled by a third-party contractor? A: No, we have a staff of extensively trained Principal employees located in the home office. They are professional, courteous and knowledgeable in all aspects of the TeleApp process.

Q: Is there a cost to the producer? A: No, there are no costs for this service.

Q: Can my client complete the TeleApp before the paperwork is received at the home office? A: Yes! The TeleApp can be scheduled and completed prior to the application being received in the home office.

Q: Can my client’s spouse complete a TeleApp for my client?

Stay informed You may access your pending business at any time to monitor the status of the TeleApp interview.

A: The interview must be completed by the proposed insured, regardless of policy ownership. Juvenile TeleApps (under age 18) must be completed by a parent or legal guardian of the proposed insured.

Q: The paramedical (paramed) examiner can also ask similar questions. Why do I need to have my client go through this twice? A:

The TeleApp is Part B of the application and becomes part of the legal contract. Most applicants will only be required to have a blood profile, urinalysis and mini exam and will not need to complete the medical questions on the paramed exam form. Contact the National Sales Desk at 800-654-4278 if you have questions regarding medical requirements for your specific application.

Q: Will the client be called exactly at the scheduled time? A: We provide an hour time frame in which we will call each client, as each interview is unique and can take more or less time than anticipated.

Q: What if the client misses the scheduled call? Would I need to reschedule? A:

We will call the primary phone number provided for the client and leave a message if they aren’t available. That same day, the client will also receive a welcome email from us that includes an overview of the process and our TeleApp contact information. An additional email reminder is sent out to the client five days later and then again on the tenth business day. If the client does not return the call after these attempts, we will place the interview on hold. The interview is still accessible and the client can call in at their convenience to complete it. Clients are also welcome to call in prior to their scheduled time to complete the interview.



(The primary field contact is blind copied on all client email reminders sent from the TeleApp team.) 5

Q: I’ve seen this type of interviewing done by other companies. How do I know it will be handled professionally and effectively? A: We’re committed to protecting your relationship with your client. Our in-house TeleApp counselors are part of a dedicated team at Principal whose sole responsibility is to conduct TeleApp interviews after they’ve completed a thorough training program.

Q: How do the counselors know what to ask? A: The counselor asks all questions on the application and enters the client’s responses in our system. A state-of-the-art responsive program monitors the responses and then prompts the counselor to gather applicable details based on the client’s response to the application questions.

Q: I don’t have all of the client’s information. Can I still order the TeleApp interview and medical requirements? A: It’s recommended that all information be provided so we can verify it with the client. We cannot order routine medical requirements unless we are provided with all of the information requested when the interview is being scheduled.

Q: Can my client just call to schedule and complete their interview? Why do I need to call? A: We can schedule and complete an immediate interview with the client. However, it’s beneficial for you to contact us to ensure that the correct information regarding the application and medical requirements is provided.

Q: Why is the time I want my client called not available? A:

We make every effort to accommodate your client’s request. However, our schedule is filled on a first-come, first-served basis. This ensures that our calls are made promptly at the appointed times. It’s recommended that the producer secure a first and second choice of days and times that the client will be available.

Q: I have questions about something related to the TeleApp and also about the paperwork. Can I just ask a TeleApp counselor about that? A: Call any of the TeleApp counselors with questions about the TeleApp process. For questions regarding the application and other related items, call the National Sales Desk, 800-654-4278. We cannot answer questions related to pre-sale or post-sale marketer support.

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Q: What if I want to use my favorite paramed office or examiner? A: We can send specific instructions to our paramed vendors.

Q: What time will the medical exam be? A:

We send exam requests electronically to the paramed vendors. They will contact your client directly within one to three business days to set the exam date and time. We can relay a special request for a date and time but cannot guarantee or confirm it. To check the exam status, contact your case coordinator.

Q: My client is applying for policies with Principal and another company. Can I just order my medical requirements for both of these applications through you? A:

We can only order your application requirements for Principal. To save your client the inconvenience of more than one medical exam, some companies will allow the results to be shared, some do not. Policy types and amounts dictate the types of exams and tests that are required. It is recommended that you order the medical exam through the company with the most medical requirements. Please check with your underwriter for any additional requirements Principal may have or if the medical exam results may be shared.

Q: Why can’t you order the medical exam for an adjustment application? A:

Adjustment applications and additional insurance programs have specific requirements and need to be handled on a case-by-case basis. We can only transmit requests for the initial routine requirements for new business, not specific tests. Please check with your underwriter or case coordinator for those requirements and ways to order them.

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Principal UnderRight

SM

Fast. Easy. Just Right.

Learn more Call 888-TeleApp (888-835-3277, option 1), or 800-654-4278 for direct access to your home office case manager or underwriter. Visit us at principal.com/teleapp.

principal.com Principal National Life Insurance Company and Principal Life Insurance Company, Des Moines, Iowa 50392-0001 Refer to our underwriting guide, BB10009, for information and requirements regarding the TeleApp program. Insurance issued by Principal National Life Insurance Co. (except in NY) and Principal Life Insurance Co. Securities offered through Principal Securities, Inc., 800/247-1737, Member SIPC. Principal Life, Principal National and Principal Securities are members of the Principal Financial Group®, Des Moines, IA 50392. For financial professional use only. Not for distribution to the public.

Not FDIC or NCUA insured May lose value • Not a deposit • No bank or credit union guarantee Not insured by any Federal government agency

Principal, Principal and symbol design and Principal Financial Group are trademarks and service marks of Principal Financial Services, Inc., a member of the Principal Financial Group. BB10479-03 | 11/2016 | t16081902rm ©2016 Principal Financial Services, Inc.

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