PL

Wage & Salary Survey

E

HHRAM Healthcare

SA

M

Effective Date of Data: January 1, 2012

ADMINISTERED BY:

Denarius Human Resources, Inc. St. Paul, MN 55117 Tel 651.482.8606 www.denariusinc.com

HHRAM Healthcare Wage & Salary Survey Effective Date of Data January 1, 2012

Administered and Published by:

Denarius Human Resources, Inc. 2310 Stephani Ct. St. Paul, MN 55117 www.DenariusInc.com Copyright 2012 Denarius Human Resources, Inc. All rights reserved.

2012 HHRAM Healthcare Wage & Salary Survey Table of Contents Page

Introduction Participant Lists Alphabetical Participant List Participants by Organization Type Participants by Location Participants by Size Group (Total Full Time Equivalent Employees)

2 4 10 13 17

Related Practices Compensation Program Adjustments Premium Pay (Shift Differentials) Premium Pay – Exempt Positions On-Call Pay Per Diem Pay Union Practices Sign-on Bonus Practices Health Care Plans Transcriptionist Pay Practices

Explanation of Results Alphabetical Job List / Index * Compensation Reports by Position ** Allied Health & Professional Staff Positions General Management & Administrative Support Accounting, Finance & Business Office Marketing & Public Relations Medical Records & Health Information Human Resources Food Service Materials Management Housekeeping, Facilities, Maintenance & Security Information Systems Laboratory Nursing Management & Support Clinical Nursing Home Care Rehabilitation Therapies Specialized Care Radiology Pharmacy Management Positions Executive Positions Results Summary Comment on Statistical Estimate Executive Perquisites & Benefits * **

20 22 25 26 29 30 31 32 33 34 37

46 81 116 131 168 195 206 219 252 299 322 345 416 425 452 527 562 579 784 813 814 815

Each job title and its corresponding report page number is listed alphabetically in this section. Each job title and its corresponding report page number is listed in order of appearance in these sections.

Copyright © 2012 Denarius Human Resources, Inc. All rights reserved. © 2012 Denarius Human Resources, Inc. St. Paul, MN

651.482.8606

Page 1

2012 HHRAM Healthcare Wage & Salary Survey Introduction The Healthcare Human Resources Association of Minnesota (HHRAM) and Denarius Human Resources, Inc. are pleased to present the 2012 HHRAM Healthcare Wage & Salary Survey. This survey report is designed to enable your organization to assess its pay program competitiveness in Minnesota labor markets and the immediate surrounding states of Iowa, North Dakota, South Dakota, and Wisconsin. This year the report includes survey positions previously found in three HHRAM reports: Healthcare Wage & Salary Survey, Clinic Wage & Salary Survey, and Healthcare Executive Compensation Survey. The survey covers a variety of topics including:  Compensation program adjustments.  Premium pay (shift differentials).  Premium pay for exempt positions.  On-call pay practices.  Per Diem pay practices.  Union practices for scheduled increases.  Sign-On Bonus pay practices.  Cost of health care plans for largest employee groups.  Transcriptionist pay methods (base or productivity approaches).  Executive benefits and perquisites. Brief explanations of pertinent terms and data displays are provided with the Related Pay Practices and Executive Perquisites sections of the report. Data presented in this report is effective as of January 1, 2012.

Acknowledgements We wish to extend a special thank you to all of the HHRAM Salary Survey Committee members. The quality of the survey design would not be possible without their efforts. Committee members include (listed alphabetically by member name):  Brad Lindow (Chair), Park Nicollet Health Services  Jenny Grill, Allina Hospitals & Clinics  Jon Bergstrom, Park Nicollet Health Services  Kelly Rudolph, St. Cloud Hospital  Kirsten Budin, Northfield Hospital & Clinics  Melissa Timm, Ridgeview Medical Center  Tracy Adams, Regions Hospital

Participating Organization Information This year, 154 organizations reported pay information for 265 facilities with a combined total of over 159,000 employees in the upper Midwest region (MN, IA, ND, SD, and WI). The collective annualized compensation reported in this survey report represents in excess of $8.6 billion (up from $6.8 billion in 2011 survey). Organization Classifications Healthcare organizations continue to evolve in the region to meet the changing needs of the communities they serve. Following are the definitions of the Organization Type classification found in the compensation reports by position starting on page 46. Hospital Organizations reporting pay data categorized as “Hospitals” have the following features:   

With the complexity of organizational structures, the Hospital category is representative of organizations calling themselves Hospitals, Medical Centers, or Health Systems. A hospital is central for services provided to a community. Each participant has at least one hospital; some have more than one hospital. Most hospitals operate at least one clinic.

© 2012 Denarius Human Resources, Inc. St. Paul, MN

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2012 HHRAM Healthcare Wage & Salary Survey  

Some hospitals have one or more long term care facilities. Many hospitals have departments or divisions providing other services such as rehabilitation, home health care, independent labs, ambulance services, and medical equipment sales.

Hospital & Long Term Care These participants operate primarily hospital(s) and long term care (LTC) facilities. Typically the LTC beds represent more than 50% of the beds for the total organization. Clinics Three types of clinic organizations participated in the survey:   

Clinic – Stand Alone: Typically clinics smaller in size operating one location. Clinic – Multi-Site: These clinics are somewhat larger and operate multiple locations. Clinic – Part of Health System: Some health systems (i.e., Hospitals) operate a number of clinics and report pay practices separately for their clinics. These are similar to Multi-Site Clinics with more than one location however pay practices may differ as they are administered by a compensation function within the health system.

“Other” Organizations These are organizations not classified as hospitals, clinics or long term care/assisted living facilities. This category includes organizations providing services to healthcare such as laboratory services, medical transportation or home care services.

Antitrust Safety Zone Guidelines For this and all of Denarius Human Resources surveys, we routinely examine reported data such as – the number of cases, how the data is weighted, and how results are displayed – for antitrust concerns and statistical validity. The methodology and reporting of this survey is intended to achieve the “antitrust safety zone guidelines” issued by the Department of Justice and the Federal Trade Commission (Statement of Enforcement Policy and Analytical Principles Relating to Health Care Antitrust, August 1996, issued for two health care cases). 1. 2. 3. 4.

The survey is conducted by an independent third party (Denarius Human Resources); Survey participants’ data is at least three months old; A minimum of five (5) participants provide data for reported items; and Survey results are shown in aggregated form so as to not allow recipients to identify compensation paid by any particular company.

General Comments If you have any questions about this report or any of the data reported, feel free to contact the survey publisher: Heather Lintner ([email protected]) Chuck Lindberg ([email protected]) Denarius Human Resources, Inc. 2310 Stephani Ct St. Paul, MN 55117 651.482.8606 www.DenariusInc.com Copyright 2012 Denarius Human Resources, Inc. All rights reserved. The design and content of this report is the property of Denarius Human Resources, Inc. Use of this report is restricted to organizations which purchase the report. The publisher gives permission to the purchaser to make copies for their own internal, individual use. This publication may not be copied and distributed in any form to other individuals, organizations or third parties without permission in writing from the publisher. © 2012 Denarius Human Resources, Inc. St. Paul, MN

651.482.8606

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2012 HHRAM Healthcare Wage & Salary Survey Participant Lists Alphabetical Participant List Participant

City & State

County

Willmar, MN Fond du Lac, WI

Kandiyohi Fond du Lac

Albany, MN

Stearns Hennepin Hennepin Ramsey Wright Isanti Hennepin Ramsey Hennepin

Allina – Clinics-Metro Locations Allina – Home Health Care Allina – Home Medical Equipment Allina – Internal Medicine Allina – Mercy Hospital Allina – Minneapolis Cardiology Associates Allina – New Ulm Medical Center Allina – Owatonna Hospital Allina – Pharmacy Allina – Phillips Eye Institute Allina – Quello Clinics Allina – River Falls Area Hospital Allina – St. Francis Medical Center Allina – Transportation Allina – United Hospital Allina – Unity Hospital Allina – WestHealth, Inc.

Minneapolis, MN Minneapolis, MN St. Paul, MN Buffalo, MN Cambridge, MN Minneapolis, MN St. Paul, MN 20 to 69 Miles from Twin Cities Minneapolis, MN St. Paul, MN St. Paul, MN Minneapolis, MN Coon Rapids, MN Minneapolis, MN New Ulm, MN Owatonna, MN Minneapolis, MN Minneapolis, MN Edina, MN River Falls, WI Shakopee, MN St. Paul, MN St. Paul, MN Fridley, MN Plymouth, MN

Hennepin Ramsey Ramsey Hennepin Anoka Hennepin Brown Steele Hennepin Hennepin Hennepin Pierce Scott Ramsey Ramsey Anoka Hennepin

Altru Health System

Grand Forks, ND

North Dakota

Amery Regional Medical Center Associated Eye Care Avera Heart Hospital of South Dakota Avera Marshall Regional Medical Center Avera McKennan Hospital

Amery, WI Stillwater, MN Sioux Falls, SD Marshall, MN Sioux Falls, SD

Polk Washington South Dakota Lyon South Dakota

Creighton, NE Yankton, SD

Nebraska South Dakota

Aberdeen, SD Baldwin, WI Green Bay, WI Bigfork, MN Oakdale, MN

South Dakota St. Croix Brown Itasca Washington

St. Louis Park, MN Duluth, MN

Hennepin St. Louis

Affiliated Community Medical Centers, P.A. Agnesian HealthCare, Inc. Albany Area Hospital and Medical Center Allina Hospitals & Clinics Allina Hospitals & Clinics Allina – Abbott NW Hospital Allina – Aspen Clinics Allina – Buffalo Hospital Allina – Cambridge Medical Center Allina – Centralized Laboratory Services Allina – Clinical Equipment Services Allina – Clinics -Inner Region

Avera Sacred Heart Health Avera Creighton Hospital Avera Sacred Heart Health Avera St. Luke's Baldwin Area Medical Center, Inc. Bellin Health Bigfork Valley Canvas Health, Inc. (formerly Human Services, Inc.) Center for Diagnostic Imaging, Inc. Center for Diagnostic Imaging, Inc. Center for Diagnostic Imaging, Inc. - Northern MN © 2012 Denarius Human Resources, Inc. St. Paul, MN

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2012 HHRAM Healthcare Wage & Salary Survey Participant Center for Diagnostic Imaging, Inc. - Western MN Center for Diagnostic Imaging, Inc. - WI CentraCare Clinic Children's Hospital & Health System of Wisconsin Children's Hospitals and Clinics of Minnesota Colon & Rectal Surgery Associates, Ltd. Community Health Partnership, Inc. Community Memorial Hospital Association Consulting Radiologists, Ltd. Cook Area Health Services Cook County North Shore Hospital & Care Center Cumberland Healthcare Cuyuna Regional Medical Center Department of Veteran Affairs VA Healthcare System - Minneapolis VA Healthcare System - St. Cloud Dermatology Consultants, P.A. Douglas County Hospital Edina Plastic Surgery, Ltd. Ely Bloomenson Community Hospital Essentia Health System 1st Street Building 2nd Street Clinic 32nd Avenue Clinic 3rd Street Building Ashland Clinic Aurora Clinic Brainard Clinic Casselton Clinic Deer River Clinic Duluth Fitness and Therapy Center Ely Clinic Essentia Health Ada Fosston Clinic Graceville Clinic Hayward Clinic Hermantown Clinic Hibbing Clinic Jamestown Clinic Lakes Urology Clinic Lakeside Clinic Lakewalk Clinic Lisbon Clinic Midwest Medical Equipment & Supply Miller Dwan Medical Center Northern Pines Medical Center Park Rapids Clinic Polinsky Medical Rehabilitation Center Proctor Clinic Remer Clinic Sandstone Hospital © 2012 Denarius Human Resources, Inc. St. Paul, MN

651.482.8606

City & State

County

Alexandria, MN Milwaukee, WI

Douglas Milwaukee

St. Cloud, MN Milwaukee, WI Minneapolis, MN St. Paul, MN Eau Claire, WI Cloquet, MN Minneapolis, MN Cook, MN Grand Marais, MN Cumberland, WI Crosby, MN

Stearns Milwaukee Hennepin Ramsey Eau Claire Carlton Hennepin St. Louis Cook Barron Crow Wing

Minneapolis, MN St. Cloud, MN

Hennepin Stearns

St. Paul, MN

Ramsey

Alexandria, MN Edina, MN Ely, MN

Douglas Hennepin St. Louis

Duluth, MN Duluth, MN Fargo, ND Duluth, MN Ashland, WI Aurora, MN Brainerd, MN Casselton, ND Deer River, MN Duluth, MN Ely, MN Ada, MN Fosston, MN Graceville, MN Hayward, WI Hermantown, MN Hibbing, MN Jamestown, ND Brainerd, MN Duluth, MN Duluth, MN Libson, ND Duluth, MN Duluth, MN Aurora, MN Park Rapids, MN Duluth, MN Proctor, MN Remer, MN Sandstone, MN

St. Louis St. Louis North Dakota St. Louis Ashland St. Louis Crow Wing North Dakota Itasca St. Louis St. Louis Norman Polk Big Stone Sawyer St. Louis St. Louis North Dakota Crow Wing St. Louis St. Louis North Dakota St. Louis St. Louis St. Louis Hubbard St. Louis St. Louis Cass Pine Page 5

2012 HHRAM Healthcare Wage & Salary Survey Participant

City & State

County

South University Clinic Spooner Clinic St. Joseph Medical Center St. Joseph Rehabilitation Center St. Mary's - Detroit Lakes Clinic St. Mary's Hospital Superior St. Mary's Medical Center Superior Clinic Valley City Clinic Virginia Clinic Wahpeton Clinic Walker Clinic West Acres Clinic West Clinic West Fargo Clinic Fairview Health Services Fairview Health Services Fairview Health Services - Clinics Fairview Lakes Medical Center Fairview Northland Medical Center Fairview Red Wing Health Services Fairview Ridges Hospital Fairview Southdale Hospital Maple Grove Hospital University of Minnesota Medical Center - Fairview

Fargo, ND Spooner, WI Brainerd, MN Brainerd, MN Detroit Lakes, MN Superior, WI Duluth, MN Superior, WI Valley City, ND Virginia, MN Wahpeton, ND Walker, MN Fargo, ND Duluth, MN West Fargo, ND

North Dakota Washburn Crow Wing Crow Wing Becker Douglas Crow Wing Douglas North Dakota St. Louis North Dakota Cass North Dakota St. Louis North Dakota

St. Paul, MN St. Paul, MN Wyoming, MN Princeton, MN Red Wing, MN Burnsville, MN Edina, MN Maple Grove, MN Minneapolis, MN

Hennepin Hennepin Chisago Mille Lacs Goodhue Dakota Hennepin Hennepin Hennepin

Family Health Services Minnesota, P.A.

St. Paul, MN

Ramsey

Farmington, MN Mora, MN Bloomington, MN Davenport, IA St. Paul, MN Glencoe, MN Grand Rapids, MN Elk River, MN La Crosse, WI Center City, MN

Dakota Kanabec Hennepin Iowa Ramsey McLeod Itasca Sherburne La Crosse Chisago

Ely, MN Duluth, MN Little Falls, MN Wheaton, MN

St. Louis St. Louis Morrison Traverse

St. Paul, MN St. Paul, MN St. Paul, MN Maplewood, MN St. Paul, MN Woodbury, MN

Ramsey Ramsey Ramsey Ramsey Ramsey Ramsey

HealthPartners

Bloomington, MN

Hennepin

HealthPartners Central Minnesota Clinics Hennepin County Medical Center

Sartell, MN Minneapolis, MN

Stearns Hennepin

Farmington Health Services FirstLight Health System Friendship Village of Bloomington Genesis Medical Center Gillette Children's Specialty Healthcare Glencoe Regional Health Services Grand Itasca Clinic & Hospital Guardian Angels of Elk River Gundersen Lutheran Hazelden Foundation Health Dimensions Group Boundary Waters Care Center Chris Jensen Health & Rehabilitation Center Lutheran Care Center / Bridgeway Estates Traverse Care Center HealthEast Care System Bethesda Hospital HealthEast Care System HealthEast Care System - Clinics St. John's Hospital St. Josephs Hospital Woodwinds Hospital

© 2012 Denarius Human Resources, Inc. St. Paul, MN

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2012 HHRAM Healthcare Wage & Salary Survey Participant High Pointe Surgery Center Hudson Hospital & Clinics Hudson Physicians Hutchinson Area Health Care Hutchinson Area Health Care - Dassel Medical Ctr Iowa Health Physicians and Clinics Iowa Health System Kittson Memorial Healthcare Center Knute Nelson Lake Region Healthcare Corporation Lakeview Hospital Lakeview Surgery Center LakeWood Health Center Lakewood Health System LifeCare Medical Center Mankato Clinic Mayo Clinic Mayo Clinic Health System - Albert Lea Mayo Clinic Health System - Austin Mayo Clinic Health System - Cannon Falls Mayo Clinic Health System - Eau Claire Mayo Clinic Health System - Fairmont Mayo Clinic Health System - Franciscan Healthcare Mayo Clinic Health System - Lake City Mayo Clinic Health System - Mankato Mayo Clinic Health System - Owatonna Mayo Clinic Health System - Red Cedar Medcenter One Memorial Medical Center Mercy Hospital Mercy Medical Center Mercy Medical Center - Clinics Meriter Health Services Midsota Plastic Surgeons Midwest ENT Specialists Ministry Medical Group Ministry - Community Hospitals Ministry - St. Joseph's Hospital Ministry Health Care Ministry Home Care Ministry Medical Group

County

Lake Elmo, MN Hudson, WI Hudson, WI Hutchinson, MN Dassel, MN

Washington St. Croix St. Croix McLeod Meeker

Cedar Rapids, IA Cedar Rapids, IA Hallock, MN Alexandria, MN Fergus Falls, MN Stillwater, MN West Des Moines, IA Baudette, MN Staples, MN Roseau, MN Mankato, MN Rochester, MN Albert Lea, MN Austin, MN Cannon Falls, MN Eau Claire, WI Fairmont, MN La Crosse, WI Lake City, MN Mankato, MN Owatonna, MN Menomonie, WI Bismarck, ND Ashland, WI Moose Lake, MN Des Moines, IA Des Moines, IA Madison, WI St. Cloud, MN Woodbury, MN

Iowa Iowa Kittson Douglas Ottertail Washington Iowa Lake of the Woods Todd Roseau Blue Earth Olmsted Freeborn Mower Goodhue Eau Claire Martin La Crosse Goodhue Blue Earth Steele Dunn North Dakota Ashland Carlton Iowa Iowa Dane Stearns Washington

North Central, WI Marshfield, WI Milwaukee, WI Stevens Point, WI Stevens Point, WI

Milwaukee Wood Milwaukee Portage Portage

Minneapolis Clinic of Neurology, Ltd.

Golden Valley, MN

Hennepin

Minneapolis Radiology

Plymouth, MN

Hennepin

Minnesota Eye Consultants, P.A. Minnesota Gastroenterology, P.A. Minnesota Masonic Home - Bloomington Minnesota Masonic Home - North Ridge Minnesota Oncology Minnesota Valley Health Center

Bloomington, MN St. Paul, MN Bloomington, MN New Hope, MN St. Paul, MN Le Sueur, MN

Hennepin Ramsey Hennepin Hennepin Ramsey LeSueur

© 2012 Denarius Human Resources, Inc. St. Paul, MN

City & State

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2012 HHRAM Healthcare Wage & Salary Survey Participant

City & State

County

New River Medical Center Noran Neurological Clinic, P.A. North Clinic North Memorial Health Care North Memorial Health Care North Memorial Health Care - Ambulance Service Metro North Memorial Health Care - Ambulance Service Near Metro North Memorial Health Care - Ambulance Service Outstate North Memorial Health Care - Ambulance Service Wisconsin North Memorial Health Care - Clinics North Memorial Health Care - Hospice

Monticello, MN Minneapolis, MN Robbinsdale, MN

Wright Hennepin Hennepin

Robbinsdale, MN Brooklyn Center, MN

Hennepin Hennepin

Faribault, MN

Rice

Brainerd, MN

Crow Wing

Frederic, WI

Polk

Twin Cities, MN Robbinsdale, MN

Hennepin Hennepin

Northfield Hospital & Clinics Ortonville Area Health Services

Northfield, MN Ortonville, MN

Rice Big Stone

Ortonville Area Health Services - Northridge Residences Osceola Medical Center Park Nicollet Health Services Paynesville Area Health Care System Perham Health Pipestone County Medical Center PrairieCare Prevea Health Services Redwood Area Hospital Regina Medical Center

Ortonville, MN

Big Stone

Osceola, WI St. Louis Park, MN Paynesville, MN Perham, MN Pipestone, MN Maple Grove, MN Green Bay, WI Redwood Falls, MN Hastings, MN

Polk Hennepin Stearns Ottertail Pipestone Hennepin Brown Redwood Dakota

Rapid City Regional Hospital Regional Health Physicians

Rapid City, SD Rapid City, SD

South Dakota South Dakota

Regions Hospital RHSC, Inc. Renville County Hospital & Clinics Rice Care Center Rice Memorial Hospital Ridgeview Medical Center River Falls Medical Clinic River's Edge Hospital & Clinic Riverview Healthcare Association Riverwood Healthcare Center

St. Paul, MN St. Paul, MN Olivia, MN Willmar, MN Willmar, MN Waconia, MN River Falls, WI St. Peter, MN Crookston, MN Aitkin, MN

Ramsey Ramsey Renville Kandiyohi Kandiyohi Carver Pierce Nicollet Polk Aitkin

Sanford Clinic Sanford Health - Fargo Sanford Health - Sioux Falls Sanford Health Network Sanford Health Plan Sanford Health Thief River Falls Sanford Health Thief River Falls - Clinics SMSC Gaming Enterprise

Sioux Falls, SD Fargo, ND Sioux Falls, SD Sioux Falls, SD Sioux Falls, SD Thief River Falls, MN Thief River Falls, MN Prior Lake, MN

South Dakota North Dakota South Dakota South Dakota South Dakota Pennington Pennington Scott

Southside Community Health Services

Minneapolis, MN

Hennepin

Regional Health

Sanford Health

© 2012 Denarius Human Resources, Inc. St. Paul, MN

651.482.8606

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2012 HHRAM Healthcare Wage & Salary Survey Participant

City & State

County

St. Alexius Medical Center St. Cloud Hospital St. Cloud Hospital - Long Term Care Unit St. Cloud Medical Group, P.A. St. Croix Regional Medical Center

Bismarck, ND St. Cloud, MN St. Cloud, MN St. Cloud, MN St. Croix Falls, WI

North Dakota Stearns Stearns Stearns Polk

St. Francis Healthcare Campus St. Gabriel's Hospital St. Gabriel's Hospital - Clinic St. Joseph's Area Health Services St. Joseph's Hospital & Health Center St. Luke's Hospital St. Paul Radiology, P.A. Summit Orthopedics

Breckenridge, MN Little Falls, MN Little Falls, MN Park Rapids, MN Dickinson, ND Duluth, MN St. Paul, MN Woodbury, MN

Wilkin Morrison Morrison Hubbard North Dakota St. Louis Ramsey Washington

ThedaCare - Appleton/Theda Clark Medical Centers ThedaCare - Heritage/Peabody Manor Community ThedaCare - New London/Riverside/Shawano Medical Centers ThedaCare at Home ThedaCare Physicians Tri-County Memorial Hospital and Nursing Home Trinity Health Trinity Regional Medical Center Twin Cities Orthopedics, PA Twin Cities Spine Center United Hospital District University of Iowa Health Care University of Minnesota Physicians University of Wisconsin Hospital & Clinics Wayzata Children's Clinic, P.A. West Side Community Health Services Westfields Hospital Winneshiek Medical Center Winona Health

Appleton, WI Appleton, WI New London, WI

Outagamie Outagamie Outagamie

Appleton, WI Appleton, WI Whitehall, WI Minot, ND Fort Dodge, IA Golden Valley, MN Minneapolis, MN Blue Earth, MN Iowa City, IA Minneapolis, MN Madison, WI Minnetonka, MN St. Paul, MN New Richmond, WI Decorah, IA Winona, MN

Outagamie Outagamie Trempealeau North Dakota Iowa Hennepin Hennepin Faribault Iowa Hennepin Dane Hennepin Ramsey St. Croix Iowa Winona

Wolfe Eye Clinic

Marshalltown, IA

Iowa

ThedaCare, Inc.

Total Participant Count: 265

© 2012 Denarius Human Resources, Inc. St. Paul, MN

651.482.8606

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2012 HHRAM Healthcare Wage & Salary Survey Related Practices Compensation Program Adjustments 139 participants reported information related to 2011 salary range adjustments including percent of adjustment and month in which adjustments were made. These adjustments may also be referred to as changes to salary structures. The overall average adjustment for all organizations, including those reporting zero adjustments (0%), was 1.8 percent and 2.1 percent when excluding zero percent adjustments. The overall median adjustment was 2.0% which was the same as in last year’s survey. The table below shows adjustments by organization type with clinics providing larger adjustments than health systems and long term care facilities. # Orgs Reporting 36 93 7

Clinics Health Systems Long Term Care

Average Adjustment Including 0% 2.0% 1.8% 1.1%

Average Adjustment Excluding 0% 2.4% 2.0% 1.6%

The month of January is the preferred month to adjust pay programs, followed by October and July. Eleven (11) organizations reported multiple adjustment dates with an average compensation adjustment of 1.6% including zero percent adjustments and 2.1% excluding zero percent adjustments. 2011 Compensation Program Adjustments Including 0% Adjustments

60

2.5% 2.4% 52 2.1%

50

2.0%

2.0%

1.8% 40 1.6% 1.5%

1.5%

30

1.5%

28

1.0%

1.0%

20

Average Percent Adjustment

Number of Organizations Reporting

1.9%

15 0.5% 10

7 4

5 3

3

April

May

4

0

0.0% January

February

March

© 2012 Denarius Human Resources, Inc. St. Paul, MN

651.482.8606

July

August

September

October

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2012 HHRAM Healthcare Wage & Salary Survey Alphabetical Job List / Index Allied Health & Professional Staff Positions Note: New positions in 2012 are highlighted in bold text. Job Title

Job Code

Accountant Accounting Clerk Activities Assistant Activities Coordinator Acupuncturist Administrative Secretary Aesthetician Applications Specialist - Nursing Applications Specialist - Pharmacy Applications Specialist - Radiology Art Director Athletic Trainer - Certified Audiologist Auditor, Clinical Auditor, Financial, Operational, and Compliance Benefits Analyst, Senior Benefits Analyst/Coordinator Bone Density Technician Bookkeeper Cardiac Rehabilitation Therapist Cardiac Ultrasound Technician (Echocardiology Tech) Cardiovascular Technologist (Invasive) Care Navigator (Care Manager) Carpenter Cashier (Business Office) Cashier (Cafeteria) Central Supply Aide Central Supply/Sterilization Technician Certified Biomedical Electronics Technician Certified Hand Therapist (CHT) Certified Occupational Therapy Assistant (COTA) Certified Orthotist Charge Nurse Chemical Dependency Counselor Childbirth Educator Chiropractor Clerk (Entry Level) Clinic Services Assistant Clinical Data Analyst Clinical Informaticist (RN) - Non-Supervisory Clinical Informaticist (RN) - Supervisory Clinical Informatics Analyst (Associate's Degree) Clinical Nurse Specialist Clinical Operations Coordinator Clinical Pharmacy Coordinator Clinical Research II Coder (ART/AHIT) © 2012 Denarius Human Resources, Inc. St. Paul, MN

651.482.8606

7076 2066 6016 0416 7331 2040 2100 7374 7383 7380 7650 7423 4110 7504 7501 7453 7038 7528 7210 7575 1011 2102 7651 5014 7080 7193 6003 4044 4053 7578 4013 7510 7160 3043 2104 7334 2001 7258 2105 7362 7365 7507 7152 7635 0420 7465 4010

Report Section Actg, Finance & Business Office Actg, Finance & Business Office Specialized Care Specialized Care Specialized Care General Mgmt & Admin Support Specialized Care Information Systems Information Systems Information Systems Marketing & Public Relations Rehabilitation Therapies Rehabilitation Therapies Actg, Finance & Business Office Actg, Finance & Business Office Human Resources Human Resources Specialized Care Actg, Finance & Business Office Specialized Care Radiology Specialized Care Specialized Care Hskpg, Facilities, Mntce & Security Actg, Finance & Business Office Food Service Materials Management Materials Management Hskpg, Facilities, Mntce & Security Rehabilitation Therapies Rehabilitation Therapies Specialized Care Nursing Management Specialized Care Clinical Nursing Rehabilitation Therapies General Mgmt & Admin Support Medical Records / Health Info Information Systems Information Systems Information Systems Information Systems Clinical Nursing General Mgmt & Admin Support Pharmacy Clinical Nursing Medical Records / Health Info

Page 82 84 453 455 Insufficient Data 47 457 253 255 257 Insufficient Data 426 428 86 88 169 171 459 90 461 528 463 465 220 92 196 207 209 222 430 432 467 323 469 346 434 49 132 259 261 263 265 348 51 563 350 134 Page 37

2012 HHRAM Healthcare Wage & Salary Survey Job Title

Job Code

Coder (non-ART/RRA) Coding (Lead) Collections Specialist Compensation Analyst Compensation Analyst, Senior Compliance Specialist Computer Operator Continuous Improvement Specialist, Lead Contract Analyst Cook Copywriter Courier/Driver Credentialing Coordinator Credentialing Specialist CT Scan Technologist Cultural Competency/Diversity Specialist Cytotechnologist Data Entry Clerk - Clinic Data Entry Operator Database Administrator Dental Assistant Departmental Secretary Desktop Support Technician Development Officer (Fund Raiser) Diabetic Educator (RN) Dialysis Technician Dietary Aide Dietetic Technician Dietitian Dispatcher - General Document Imagining Associate Dosimetrist Durable Medical Equipment (DME) Coordinator EAP Counselor EEG (Neurodiagnostics) Technologist EEG Technician EKG Technician Electrician Electronics/Biomedical Technician Emergency Medical Technician Employee Health Nurse Epic Ancillary Trainer Epic Application Coordinator Epic Clinical Trainer Epic Provider Trainer Exercise Physiologist Film File Clerk Floor Finisher Genetics Counselor Gift Shop Clerk Grant Writer Graphic Designer © 2012 Denarius Human Resources, Inc. St. Paul, MN

651.482.8606

2068 7353 3240 7035 7450 3260 4028 7462 7524 6001 7652 7092 7207 7206 7120 7598 3132 7264 2054 8050 3055 2043 2107 0211 7389 7203 6056 7192 3019 7653 7538 4016 7550 7544 4152 4154 4151 5021 4052 3022 3002 7654 7655 7656 7657 3030 7104 6058 7546 7548 2109 4001

Report Section Medical Records / Health Info Medical Records / Health Info Actg, Finance & Business Office Human Resources Human Resources General Mgmt & Admin Support Information Systems General Mgmt & Admin Support Actg, Finance & Business Office Food Service Marketing & Public Relations Materials Management General Mgmt & Admin Support General Mgmt & Admin Support Radiology Human Resources Laboratory Medical Records / Health Info General Mgmt & Admin Support Information Systems Specialized Care General Mgmt & Admin Support Information Systems General Mgmt & Admin Support Nursing Management Specialized Care Food Service Food Service Food Service Hskpg, Facilities, Mntce & Security Medical Records / Health Info Radiology Marketing & Public Relations Specialized Care Specialized Care Specialized Care Specialized Care Hskpg, Facilities, Mntce & Security Hskpg, Facilities, Mntce & Security Clinical Nursing Clinical Nursing Information Systems Information Systems Information Systems Information Systems Specialized Care Radiology Hskpg, Facilities, Mntce & Security Specialized Care Marketing & Public Relations General Mgmt & Admin Support Marketing & Public Relations

Page 136 138 94 173 175 53 267 55 96 198 Insufficient Data 211 57 59 530 Insufficient Data 300 140 142 269 471 61 271 63 325 473 200 202 204 224 144 532 117 475 477 479 481 226 228 352 354 273 275 277 Insufficient Data 483 534 230 485 119 65 121 Page 38

2012 HHRAM Healthcare Wage & Salary Survey Job Title

Job Code

Health Unit Coordinator (HUC) Help Desk Specialist Histology Technician Histotechnologist Home Health Aide (Home Services Aide/Homemaker) Home Health Coordinator Home Health RN (Home Care Visits Nurse) House Supervisor, Nursing Housekeeping/Environmental Services Aide Human Resources Assistant Human Resources Business Partner, Senior Human Resources Generalist - Clinic Human Resources Generalist, Entry-level Human Resources Generalist, Senior Hyperbaric Chamber Operator Infection Control Coordinator Infection Control Nurse Information Services Analyst Information Systems Trainer Insurance Selection Specialist (Patient Access Spec) Interpreter - ASL Interpreter - Bi-Lingual Intra Operative Monitoring (IOM) Technologist Laboratory Aide Laboratory Assistant Laboratory Information System Specialist Laundry Worker Licensed Practical Nurse (LPN) - Clinic Licensed Practical Nurse (LPN) - Hospital Licensed Practical Nurse (LPN) - Long Term Care Maintenance Engineer Maintenance Engineer - Advanced Maintenance Mechanic Maintenance Technician Mammography Technologist Managed Care Specialist Marketing Generalist Marketing/PR Specialist Massage Therapist Medical Assistant - Clinic Medical Laboratory Technician (MLT) - Clinic Medical Laboratory Technician (MLT) - Hospital Medical Librarian Medical Physicist Medical Records Clerk Medical Records Clerk, Automated Systems Medical Secretary Medical Technologist - Clinic Medical Technologist - Hospital Medical Transcriptionist Medication Aide - Trained © 2012 Denarius Human Resources, Inc. St. Paul, MN

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Report Section

Page

2032 7183 3121 2111

Nursing Management Information Systems Laboratory Laboratory

327 279 302 304

0448

Home Health

417

0444 3054 0469 6070 7031 7634 7249 7037 7036 7662 0440 7204 7042 2028 7343 7438 7435 7636 6002 7124 7371 6101 3230 4002 7140 5023 5022 5001 5000 7190 7270 7030 7216 7414 3200 7174 4153 0301 7316 7108 7495 2042 7176 3122 2031 7445

Home Health Home Health Nursing Management Hskpg, Facilities, Mntce & Security Human Resources Human Resources Human Resources Human Resources Human Resources Specialized Care Clinical Nursing Clinical Nursing Information Systems Information Systems General Mgmt & Admin Support General Mgmt & Admin Support General Mgmt & Admin Support Specialized Care Laboratory Laboratory Information Systems Hskpg, Facilities, Mntce & Security Clinical Nursing Clinical Nursing Clinical Nursing Hskpg, Facilities, Mntce & Security Hskpg, Facilities, Mntce & Security Hskpg, Facilities, Mntce & Security Hskpg, Facilities, Mntce & Security Radiology Actg, Finance & Business Office Marketing & Public Relations Actg, Finance & Business Office Rehabilitation Therapies Clinical Nursing Laboratory Laboratory Medical Records / Health Info Radiology Medical Records / Health Info Medical Records / Health Info Medical Records / Health Info Laboratory Laboratory Medical Records / Health Info Clinical Nursing

419 421 329 232 177 179 181 183 185 Insufficient Data 356 358 281 283 67 69 71 Insufficient Data 306 308 285 234 360 362 364 236 238 240 242 536 98 123 100 436 366 310 312 146 538 148 150 152 314 316 154 368 Page 39

2012 HHRAM Healthcare Wage & Salary Survey Job Title

Job Code

Report Section

Page

Minimum Data Set (MDS) Coordinator Monitor Technician MRI Tech Network Administrator Neuropsychologist Nuclear Medicine Technologist Nurse Anesthetist (CRNA) - Hourly Base Rate Nurse Clinician Nurse Educator Nurse Midwife (Certified) Nurse Practitioner Nurse Practitioner – Neonatal Nurse Practitioner – Specialty Care Nurse Practitioner (Certified) - Specialty Nurse Recruiter Nurse Staffing Clerk Nursing Assistant - Clinic Nursing Assistant – Hospital Nursing Assistant – Long Term Care Nursing Student Intern Occupational Medicine Coordinator Occupational Therapist (OTR) Ophthalmic Technician Ophthalmic Technologist Ophthalmology Assistant Optician Optometrist Orthopedic Assistant Orthopedic Technician (Certified) PACS Administrator Painter Paramedic Pathology Assistant Patient Accounts Rep (Billing/Insurance Clerk) Patient Care Coordinator - Clinic Patient Representative Patient Safety Analyst Coordinator Patient Scheduler - Clinic Payroll Specialist PC/LAN Specialist Perfusionist (Cardiovascular)

7356 4155 7156 7132 2114 4163 3000 2601 0511 1469 1468 7588 7584 7284 2115 2029 7299 6015 7144 4049 7304 3015 7200 7201 3056 7420 7287 7530 7340 8048 5013 7128 7386 2021 3210 7279 7526 7222 2076 7084 3026

Medical Records / Health Info Specialized Care Radiology Information Systems Specialized Care Radiology Clinical Nursing Clinical Nursing Nursing Management Clinical Nursing Clinical Nursing Clinical Nursing Clinical Nursing Clinical Nursing Human Resources Nursing Management Clinical Nursing Clinical Nursing Clinical Nursing Clinical Nursing Nursing Management Rehabilitation Therapies Specialized Care Specialized Care Specialized Care Specialized Care Specialized Care Specialized Care Specialized Care Radiology Hskpg, Facilities, Mntce & Security Clinical Nursing Laboratory Actg, Finance & Business Office Clinical Nursing Medical Records / Health Info Nursing Management Actg, Finance & Business Office Actg, Finance & Business Office Information Systems Specialized Care

156 487 540 287 489 542 370 372 331 374 376 378 380 382 187 333 384 386 388 390 335 438 491 493 495 497 499 501 503 544 244 392 318 102 394 158 337 104 106 289 505

Pharmacist - Hospital/Inpatient Pharmacist - Retail Pharmacy Assistant Pharmacy Buyer Pharmacy Technician - Certified Pharmacy Technician - Clinic Pharmacy Technician - Non-Certified Phlebotomist Physical Therapist - Home Care Physical Therapist (Doctoral) Physical Therapist (Registered)

3006 3007 4055 7612 7429 7313 7432 4166 7542 7447 3021

Pharmacy Pharmacy Pharmacy Pharmacy Pharmacy Pharmacy Pharmacy Laboratory Home Health Rehabilitation Therapies Rehabilitation Therapies

565 567 569 571 573 575 577 320 423 440 442

© 2012 Denarius Human Resources, Inc. St. Paul, MN

651.482.8606

Page 40

2012 HHRAM Healthcare Wage & Salary Survey Job Title

Job Code

Physical Therapy Aide Physical Therapy Assistant (LPTA) Physician Assistant Physician Assistant – Specialty Care Physician Compensation Analyst Physician Recruiter Picture Archiving Communications System Analyst Plumber Podiatrist Polysomnographic Technician (Sleep Lab Tech) Polysomnographic Technologist Psychiatric Technician Psychologist (Master's Level) Psychologist (Ph.D. Level) Public Relations Generalist Purchasing Agent/Buyer Quality Improvement Coordinator Radiation Therapist Radiation Therapy Technologist Radiologic Technologist Radiology Aide Receptionist Recovery Audit Contractor (RAC) Coordinator Recreational Therapist Recruiter Referral Representative Registered Nurse - Ambulance Registered Nurse - Ambulatory Day Surgery Registered Nurse - Non-Invasive Cardiology Registered Nurse - Clinic Registered Nurse – Hospital Registered Nurse - Long Term Care Registrar/Admitting Clerk Reimbursement Analyst Respiratory Therapist (Registered) Respiratory Therapy Technician (Certified) Safety Specialist Scheduling Coordinator Security Officer/Guard (Unarmed) Social Media Specialist Social Worker (BSW) Social Worker (MSW) Social Worker, LICSW Sous Chef Special Procedures Technologist Speech Pathologist Staff Chaplain Staff Development Coordinator Staff Training and Education Specialist (non-RN) Staffing Coordinator State & Public Policy Advisor Statistician © 2012 Denarius Human Resources, Inc. St. Paul, MN

651.482.8606

6042 4042 3023 7581 7594 7033 7368 6155 7290 7411 7408 0452 0456 0460 7005 7025 3255 7319 4168 4164 6061 2000 7658 3031 2116 7219 7659 7660 7661 3153 3053 7136 2083 7540 3024 4011 7359 7609 6021 7606 3042 3041 7633 7603 4171 3011 0200 0413 7032 7225 7630 7591

Report Section Rehabilitation Therapies Rehabilitation Therapies Clinical Nursing Clinical Nursing Human Resources Human Resources Information Systems Hskpg, Facilities, Mntce & Security Specialized Care Specialized Care Specialized Care Specialized Care Specialized Care Specialized Care Marketing & Public Relations Materials Management General Mgmt & Admin Support Radiology Radiology Radiology Radiology General Mgmt & Admin Support Medical Records / Health Info Rehabilitation Therapies Human Resources Actg, Finance & Business Office Clinical Nursing Clinical Nursing Clinical Nursing Clinical Nursing Clinical Nursing Clinical Nursing Actg, Finance & Business Office Actg, Finance & Business Office Specialized Care Specialized Care Hskpg, Facilities, Mntce & Security Nursing Management Hskpg, Facilities, Mntce & Security Marketing & Public Relations Specialized Care Specialized Care Specialized Care Food Service Radiology Rehabilitation Therapies General Mgmt & Admin Support Nursing Management Human Resources Actg, Finance & Business Office Marketing & Public Relations Medical Records / Health Info

Page 444 446 396 398 Insufficient Data 189 291 246 Insufficient Data 507 509 511 513 515 125 213 73 546 548 550 552 75 160 448 191 108 Insufficient Data 400 402 404 406 408 110 112 517 519 248 339 250 127 521 523 525 Insufficient Data 554 450 77 341 193 114 129 Insufficient Data Page 41

2012 HHRAM Healthcare Wage & Salary Survey Job Title

Job Code

Stock Clerk Supply Clerk Surgery Scheduler Surgical First Assistant - Freestanding Surgical Technician Switchboard Operator Systems Analyst/Programmer Systems Programmer Telecommunications Analyst Triage Registered Nurse (RN) Tumor Registry Specialist Ultrasound Technologist Utilization Review Manager Utilization Review Nurse Vascular Technologist, Registered Workforce Planning Analyst X-Ray Tech Operator

© 2012 Denarius Human Resources, Inc. St. Paul, MN

651.482.8606

2025 7296 7307 7293 4050 2033 7179 7181 7512 7205 2026 4165 0341 7191 7498 7632 7328

Report Section Materials Management Materials Management Nursing Management Clinical Nursing Clinical Nursing General Mgmt & Admin Support Information Systems Information Systems Information Systems Clinical Nursing Medical Records / Health Info Radiology General Mgmt & Admin Support Medical Records / Health Info Radiology Human Resources Radiology

Page 215 217 343 410 412 79 293 295 297 414 162 556 164 166 558 Insufficient Data 560

Page 42

2012 HHRAM Healthcare Wage & Salary Survey Management & Executive Positions Note: New positions in 2012 are highlighted in bold text. Job Title

Job Code

Chief / Top Patient Care Executive Chief Executive Officer (CEO) Chief Financial Officer (CFO) Chief Information Officer (CIO) Chief Medical Officer (CMO) Chief Operating Officer (COO) Compliance Officer Top Human Resources Executive Top Legal Executive Top Managed Care Executive Top Marketing Executive Top Professional Services Executive Top Quality/Patient Satisfaction Executive Top Support Services Executive Administrator Assistant Administrator - Clinic Director, Accreditation Compliance Director, Admitting Director, Business Office Director, Chaplaincy Director, Clinic Operations (Administrative) Director, Clinic Operations (Clinical) Director, Community/Public Relations Director, Continuous Improvement - Corporate Director, CQI (Quality Management) Director, Facilities Management Director, Finance Director, Food Services Director, Foundation Director, Health Information (Medical Records) Director, Hospice/ Home Care Director, Housekeeping Director, Human Resources Director, Information Systems Director, Laboratory Services Director, Maintenance/Engineering Director, Marketing Director, Materials Management Director, Nursing - Clinic Director, Oncology Director, Pharmacy - Hospital Director, Pharmacy - Retail Director, Radiology (Diagnostic Imaging) Director, Rehabilitation Services Director, Respiratory Therapy Director, Revenue Management & Regulatory Analysis Director, Security Director, Social Services © 2012 Denarius Human Resources, Inc. St. Paul, MN

651.482.8606

Report Section

Page

8005 8000 8002 8003 8004 8001 8035 8010 8015 8025 8030 8040 8020 8045 3270 7228 7516 0224 0223 0243 7237 7240 0205 7456 3250 7178 0206 0222 0210 0256 0270 0257 0236 0235 0273 0250 0230 7096 7442 7631 7483 7486 0261 7172 0253 7468

Executive Executive Executive Executive Executive Executive Executive Executive Executive Executive Executive Executive Executive Executive General Mgmt & Admin Support General Mgmt & Admin Support General Mgmt & Admin Support Actg, Finance & Business Office Actg, Finance & Business Office General Mgmt & Admin Support General Mgmt & Admin Support General Mgmt & Admin Support Marketing & Public Relations General Mgmt & Admin Support General Mgmt & Admin Support Hskpg, Facilities, Mntce & Security Actg, Finance & Business Office Food Service General Mgmt & Admin Support Medical Records / Health Info Home Health Hskpg, Facilities, Mntce & Security Human Resources Information Systems Laboratory Hskpg, Facilities, Mntce & Security Marketing & Public Relations Materials Management Nursing Management Nursing Management Pharmacy Pharmacy Radiology Rehabilitation Therapies Specialized Care Actg, Finance & Business Office

797 785 790 793 795 788 807 799 801 Insufficient Data 805 809 803 811 582 584 586 588 590 592 594 596 598 600 602 604 606 608 610 612 614 616 618 620 622 624 626 628 630 632 634 636 638 640 642 644

0221 0241

Hskpg, Facilities, Mntce & Security Specialized Care

646 648 Page 43

2012 HHRAM Healthcare Wage & Salary Survey Job Title

Job Code

Director, Training and Staff Development Director, Urgent Care Services Director, Volunteers Head of Interpreter Services Head of Managed Care Head of Nursing Management Head of Patient Care Services Manager, Admitting Manager, Ambulance Services Manager, Anesthesia Manager, Benefits Manager, Biomedical Engineering Manager, Business Office Manager, Central Services Manager, Clinic Multiple Sites Manager, Clinic Site Manager, Clinical Specialty Manager, Compensation Manager, Computer Operations Manager, Contracting & Analysis Manager, Emergency Services Manager, Finance Manager, Health Information - Clinic Manager, Hospice/Home Care Manager, HRIS Manager, Human Resources Manager, Intensive Care Services Manager, Labor / Employee Relations Manager, Laboratory - Clinic Manager, Laundry Manager, Medical/Surgical Unit Manager, Nurse Manager, Nursing Support Manager, OB/Maternity Manager, Occupational Therapy Manager, Pharmacy - Clinic Manager, Physical Therapy Manager, Physician Compensation Manager, Physician Recruitment Manager, Purchasing Manager, QA/UR Manager, Radiation Therapy Manager, Radiology Manager, Radiology - Clinic Manager, Recreational Therapy Manager, Reimbursement Analysis Manager, Retail Pharmacy Operation Manager, Surgery (OR) Site Supervisor (Non-RN) Supervisor, Admitting Supervisor, Blood Bank Supervisor, Clinic RN © 2012 Denarius Human Resources, Inc. St. Paul, MN

651.482.8606

0213 7243 0245 7600 0333 7170 7168 7522 2110 0170 0436 7518 0321 0274 7231 7234 2106 0437 0435 7471 7392 0306 7267 0160 7180 2112 7395 2113 7255 0342 7398 7166 0180 7405 0255 7310 0252 7597 0337 0225 7281 7514 7489 7322 0231 7477 7480 7402 7246 0424 0512 3154

Report Section Human Resources General Mgmt & Admin Support Marketing & Public Relations General Mgmt & Admin Support Actg, Finance & Business Office Nursing Management Nursing Management Actg, Finance & Business Office Nursing Management Nursing Management Human Resources Hskpg, Facilities, Mntce & Security Actg, Finance & Business Office Materials Management General Mgmt & Admin Support General Mgmt & Admin Support Nursing Management Human Resources Information Systems Actg, Finance & Business Office Nursing Management Actg, Finance & Business Office Medical Records / Health Info Home Health Human Resources Human Resources Nursing Management Human Resources Laboratory Hskpg, Facilities, Mntce & Security Nursing Management Nursing Management Nursing Management Nursing Management Rehabilitation Therapies Pharmacy Rehabilitation Therapies Human Resources Human Resources Materials Management Medical Records / Health Info Radiology Radiology Radiology Rehabilitation Therapies Actg, Finance & Business Office Pharmacy Nursing Management General Mgmt & Admin Support Actg, Finance & Business Office Laboratory Nursing Management

Page 650 Insufficient Data 652 654 Insufficient Data 656 658 660 662 664 666 668 670 672 674 676 678 680 682 Insufficient Data 684 686 688 690 692 694 696 Insufficient Data 698 700 702 704 706 708 710 Insufficient Data 712 Insufficient Data 714 716 Insufficient Data Insufficient Data 718 720 722 724 726 728 730 732 Insufficient Data 734 Page 44

2012 HHRAM Healthcare Wage & Salary Survey Job Title

Job Code

Supervisor, Clinical Services Supervisor, Coding Supervisor, Coding - Clinic Supervisor, Food Service Supervisor, Front Office - Clinic Supervisor, Health Information Supervisor, Hospital Patients Accounts Supervisor, Housekeeping/Environmental Services Supervisor, Laboratory Section Supervisor, Laundry Supervisor, Medical Records Supervisor, Medical Transcription Supervisor, Nurse Staffing Supervisor, Nursing Supervisor, Occupational Therapy Supervisor, Optical Supervisor, Pharmacy Supervisor, Physical Therapy Supervisor, Radiology Supervisor, Retail Optical Supervisor, Sleep Lab Supervisor, Stores and Receiving Supervisor, Systems Analysis & Programming Supervisor, Telecommunications Supervisor, Transcription Supervisor, X-Ray

© 2012 Denarius Human Resources, Inc. St. Paul, MN

651.482.8606

7301 2119 7261 0445 7213 7350 7347 0441 0473 0443 7273 7276 0426 7164 0355 7337 0408 7202 7492 7417 2117 0425 7182 0433 2120 7325

Report Section Nursing Management Medical Records / Health Info Medical Records / Health Info Food Service Actg, Finance & Business Office Medical Records / Health Info Actg, Finance & Business Office Hskpg, Facilities, Mntce & Security Laboratory Hskpg, Facilities, Mntce & Security Medical Records / Health Info Medical Records / Health Info Nursing Management Nursing Management Rehabilitation Therapies Specialized Care Pharmacy Rehabilitation Therapies Radiology Specialized Care Specialized Care Materials Management Information Systems General Mgmt & Admin Support Medical Records / Health Info Radiology

Page 736 738 740 742 744 746 748 750 752 754 756 758 760 762 764 Insufficient Data 766 768 770 Insufficient Data 772 774 776 778 780 782

Page 45

2012 HHRAM Healthcare Wage & Salary Survey

Administrative Secretary 1.4% of participants reported this job is Exempt. 98.3% reported this job is Non-Exempt.

0.4% of employees in this job are represented by a union. 0.3% did not report this job's exemption status.

Performs secretarial and minor executive duties for member of administrative staff. Answers telephone, interviews and screens office callers; makes appointments; composes routine correspondence. May record minutes of meetings. Requires excellent oral and written communication skills and sound secretarial skills; some experience in healthcare setting helpful.

******************* Data by Organization Type Hospitals up to 250 FTEs Hospitals 251 - 500 FTEs Hospitals 501 - 1,000 FTEs Hospitals > 1,000 FTEs Clinics - Multi Site Clinics - Part of Health System Other All Organizations - 2011 All Organizations - 2012

Number of Firms

Number of EES

18 25 20 39 16 17 6 138 150

34 76 85 1,471 66 57 26 1,504 1,828

10th 25th Percentile Percentile 14.91 15.58 17.30 16.50 15.34 16.63 * 16.51 16.43

16.51 17.48 18.36 17.90 16.86 18.44 18.83 17.89 17.83

Base Wage/Salary

Average Firm Rate

Average EE Rate

********************

90th 75th Median Percentile Percentile

18.27 18.86 20.08 19.32 20.02 19.88 20.67 19.20 19.42

17.85 18.78 20.15 19.71 19.39 20.30 20.23 19.54 19.67

17.46 18.25 20.00 19.86 18.92 20.39 19.94 19.50 19.76

19.47 20.22 21.41 21.72 21.01 22.12 22.83 21.55 21.62

20.64 22.02 22.75 22.29 23.23 23.56 * 21.85 22.29

18.97 19.51 19.48 19.61 19.27

18.89 18.50 19.31 19.89 19.72

18.87 18.67 19.13 19.87 19.86

20.41 20.12 20.69 21.79 21.73

24.17 22.38 22.45 23.00 22.29

* * * * * * * * Pay Range Average Minimum 14.97 14.68 15.92 15.26 15.85 16.44 16.67 15.10 15.48

Average Midpoint 18.09 17.84 19.40 18.94 19.55 20.42 20.75 18.43 19.02

******** Average Maximum 21.58 20.97 22.80 22.36 23.33 24.21 24.83 21.83 22.48

Organizations by Size (# of Full Time Equivalent Employees)

1Up to 150 FTEs 2151 to 300 FTEs 3301 to 600 FTEs 4601 to 1,700 FTEs 51,701 or more FTEs

14 30 41 30 35

18 61 123 217 1,409

15.52 14.71 16.22 16.64 16.52

16.51 16.86 17.71 18.16 17.91

15.76 15.10 15.61 15.81 15.28

19.30 18.34 19.29 19.30 18.94

23.09 21.79 22.72 22.79 22.32

Information for this job continues on the following page.

Data not displayed if fewer than 5 firms in Organization Type, Location or Size Group reported data for the position. * 25th and 75th Percentile data not shown if fewer than 6 firms reported data. 10th and 90th Percentile data not shown if fewer than 10 firms reported data.

© 2012 Denarius Human Resources, Inc. St. Paul, MN

651.482.8606

Survey data as of 1/1/2012

Page 47 2040

2012 HHRAM Healthcare Wage & Salary Survey

Administrative Secretary Continued from previous page.

******************* Organizations by Location Northwest MN (District 1) 1A Northeast MN (District 2) 1B Central MN (District 3) 1C Twin Cities Metro (District 4) 1D Southwest MN (District 5) 1E Southeast MN (District 6) 1F All MN Organizations 1G Western Wisconsin 2A Eastern Wisconsin 2B All WI Organizations 2E North Dakota 4 South Dakota 5 North 9A & South Dakota

Number of Firms

Number of EES

Base Wage/Salary

10th Percentile

25th Percentile

Average Firm Rate

Average EE Rate

********************

Median

90th 75th Percentile Percentile

* * * * * * * * Pay Range Average Minimum

Average Midpoint

******** Average Maximum

7

12

*

15.07

17.73

17.66

17.44

20.12

*

13.80

16.94

19.32

11 19 51 11 11 110 14 9 23 7 6

37 125 537 30 701 1,442 97 166 263 57 37

15.81 16.28 16.62 15.65 17.46 17.00 15.70 * 15.88 * *

18.50 17.60 18.11 17.64 18.87 18.27 16.58 17.27 17.00 15.24 16.29

19.59 19.75 20.64 18.19 19.36 19.83 18.60 19.41 18.91 17.12 17.22

19.60 19.18 20.05 18.24 20.33 20.04 17.81 19.17 18.67 17.08 17.73

20.49 18.51 19.92 17.71 20.58 20.12 17.65 19.52 18.51 16.29 17.92

20.89 20.43 21.74 19.25 22.29 22.04 18.74 20.44 20.07 19.68 19.29

22.27 21.76 23.72 22.57 22.29 22.29 20.11 * 21.70 * *

15.33 15.29 16.74 14.43 15.53 15.80 15.35 15.58 15.45 14.00 12.56

18.46 18.46 20.65 17.31 19.02 19.33 18.84 19.13 18.96 * 15.65

21.71 21.66 24.65 20.63 22.48 22.88 22.56 22.68 22.61 20.27 18.72

13

94

14.83

15.38

17.17

17.34

17.10

19.42

20.11

13.35

16.63

19.57

16.48 16.67 17.71 18.25 18.46

19.07 19.83 19.80 19.93 20.29

18.97 18.55 19.62 20.01 20.17

18.94 18.59 19.47 19.96 20.34

20.76 20.40 20.71 21.86 22.29

24.26 23.30 22.54 23.02 22.29

15.70 14.98 15.99 16.06 16.26

19.22 18.26 19.76 19.52 19.82

23.01 21.59 23.19 23.12 23.56

Minnesota Organizations by Size (# of Full Time Equivalent Employees)

1Up to 150 FTEs 2151 to 300 FTEs 3301 to 600 FTEs 4601 to 1,700 FTEs 51,701 or more FTEs

13 23 34 22 18

17 48 105 198 1,074

15.33 14.13 16.66 16.99 17.15

Data not displayed if fewer than 5 firms in Organization Type, Location or Size Group reported data for the position. * 25th and 75th Percentile data not shown if fewer than 6 firms reported data. 10th and 90th Percentile data not shown if fewer than 10 firms reported data.

© 2012 Denarius Human Resources, Inc. St. Paul, MN

651.482.8606

Survey data as of 1/1/2012

Page 48 2040

2012 HHRAM Healthcare Wage & Salary Survey Job Code: 0321

Manager, Business Office

Second level in Business Office. Manages patient billing function for the facility. Recommends programs and policies which will achieve timely payments and reimbursements. Responsible for coordinating patient billing for self-pay, commercial and third-party payer reimbursement. May be responsible for credit and collections. Typically reports to the Director of Business Office or Director of Finance. Requires Bachelor's degree in a related field or equivalent and 2 or more years of billing experience.

* * * * * * Salary ($000's / Yr.) * * * * * * Data by Organization Type

Number of: Firms EEs

25P

Avg

Median

75P

* * * * * * Bonus Data * * * * * * Incentive Paid ($000s) Avg # Firms Target Avg Median

* * Range ($000's / Yr.) * * Avg Avg Avg Min Mid Max

* * Total Comp ($000's / Yr.) * * 25P

Avg

Median

75P

Hospitals up to 250 FTEs

11

12

54.3

56.7

57.6

62.2

0

*

*

*

54.3

56.7

57.6

62.2

46.2

56.7

Hospitals 251 - 500 FTEs

8

11

48.4

59.5

61.7

66.9

1

*

*

*

48.4

59.5

61.7

66.9

52.4

*

67.8 76.9

Hospitals 501 - 1,000 FTEs

7

8

55.1

62.3

62.4

71.6

0

*

*

*

55.1

62.3

62.4

71.6

48.8

60.8

72.6

17

52

58.0

71.3

68.7

78.7

1

*

*

*

58.0

71.6

68.7

79.5

54.1

68.6

81.0

Long Term Care Facilities

5

5

*

50.3

50.0

*

0

*

*

*

*

50.3

50.0

*

*

*

*

Clinics - Single Site

5

6

*

61.3

64.9

*

2

*

*

*

*

62.6

64.9

*

*

*

* 69.2

Hospitals > 1,000 FTEs

Clinics - Multi Site

19

39

50.8

59.4

57.5

69.0

2

*

*

*

50.8

60.6

57.5

69.0

44.8

57.3

All Organizations - 2011

72

128

54.3

61.2

64.3

71.4

0

*

*

*

*

*

*

*

47.7

59.8

71.2

All Organizations - 2012

76

137

53.4

61.3

60.5

68.9

6

10.5%

5.6

4.1

53.4

61.8

60.5

68.9

48.8

60.7

72.9

54.0 59.6 59.2 62.2 71.2

54.6 62.0 57.9 62.4 69.1

61.0 65.1 67.4 69.0 78.3

2 1 2 0 1

* * * * *

* * * * *

46.9 53.2 46.3 53.4 58.7

54.3 59.6 60.7 62.2 71.5

54.6 62.0 57.9 62.4 69.1

61.0 65.1 67.9 69.0 79.5

55.6 55.3 60.8 58.3 68.1

66.4 66.1 75.8 69.8 80.6

Organizations by Size (# of Full Time Equivalent Employees) Up to 150 FTEs 151 to 300 FTEs 301 to 600 FTEs 601 to 1,700 FTEs 1,701 or more FTEs

18 14 15 11 18

21 14 24 21 57

46.9 53.2 46.3 53.4 58.7

* * * * *

45.5 44.5 49.9 46.9 53.6

Information for this job continues on the following page.

Notes: 1. Data not shown if fewer than 5 firms reported base salary or bonus data.

3. Bonus data includes only firms which paid a bonus.

2. 25th and 75th Percentile data not shown if fewer than 6 firms reported data.

4. Total Compensation is Salary + Incentive and includes all firms matching the job.

© 2012 Denarius Human Resources, Inc. St. Paul, MN

651.482.8606

Survey Data as of 1/1/2012

Page 670

2012 HHRAM Healthcare Wage & Salary Survey Manager, Business Office Continued from previous page. * * * * * * Salary ($000's / Yr.) * * * * * * Number of: Firms EEs

25P

Avg

Median

75P

* * * * * * Bonus Data * * * * * * Incentive Paid ($000s) Avg # Firms Target Avg Median

* * Total Comp ($000's / Yr.) * * 25P

Avg

Median

* * Range ($000's / Yr.) * * Avg Avg Avg Min Mid Max

75P

Organizations by Location Northwest MN (District 1) 1A Northeast MN (District 2) 1B Central MN (District 3) 1C Twin Cities Metro (District 4) 1D Southeast MN (District 6) 1F All 1G MN Organizations Western Wisconsin 2A Eastern Wisconsin 2B All 2E WI Organizations North & South Dakota 9A

6

8

44.7

52.3

47.6

61.0

1

*

*

*

44.7

52.3

47.6

61.0

24.0

29.0

7

8

50.0

57.6

61.6

68.7

0

*

*

*

50.0

57.6

61.6

68.7

27.0

34.0

34.3 41.1

10

11

47.2

56.2

56.8

65.8

0

*

*

*

47.2

56.2

56.8

65.8

30.9

37.8

45.0

20

48

53.8

64.0

64.8

75.3

4

*

*

*

53.8

65.6

67.0

77.7

34.1

43.3

52.4

9

12

52.4

61.2

57.6

62.2

0

*

*

*

52.4

61.2

57.6

62.2

40.4

49.6

58.7

55

90

50.3

60.1

59.9

68.7

5

10.6%

6.2

4.1

50.3

60.7

59.9

68.7

32.5

39.0

48.5

8

15

52.7

58.9

60.2

65.6

0

*

*

*

52.7

58.9

60.2

65.6

41.5

51.1

60.9

5

7

*

77.2

79.6

*

0

*

*

*

*

77.2

79.6

*

57.5

72.7

86.9

13

22

53.3

65.9

64.9

75.7

0

*

*

*

53.3

65.9

64.9

75.7

47.7

59.4

70.9

5

13

*

59.5

59.5

*

0

*

*

*

*

59.5

59.5

*

48.5

50.5

72.8

Minnesota Organizations by Size (# of Full Time Equivalent Employees) Up to 150 FTEs

16

19

45.7

52.1

53.4

57.6

1

*

*

*

45.7

52.3

53.4

57.6

45.5

55.6

66.4

151 to 300 FTEs 301 to 600 FTEs 601 to 1,700 FTEs 1,701 or more FTEs

10 13 9 7

10 20 17 24

48.8 48.1 54.3 68.7

59.3 59.5 62.4 77.6

62.0 57.9 62.4 75.3

65.7 68.5 68.8 77.9

1 2 0 1

* * * *

* * * *

* * * *

48.8 48.1 54.3 68.7

59.3 61.3 62.4 78.2

62.0 57.9 62.4 77.8

65.7 69.8 68.8 79.5

42.9 50.3 46.5 57.9

53.9 60.8 57.8 71.5

64.3 77.0 69.5 85.6

25 17 13 17

27 22 26 57

56.2 59.1 64.6 69.9

57.2 61.8 62.1 71.8

64.6 66.3 69.2 77.9

3 0 2 1

* * * *

* * * *

* * * *

47.7 48.1 54.3 58.0

56.4 59.1 66.4 70.2

57.2 61.8 62.4 71.8

64.6 66.3 69.2 78.7

44.6 47.2 46.2 54.3

54.8 56.6 57.6 69.4

65.2 70.6 69.2 82.3

Organizations by Revenue U 1 p to $40 Million $ 240 Million to $99.9 Million $100 Million to $299.9 Million 3 $300 Million or more 4

47.7 48.1 54.3 58.0

Notes: 1. Data not shown if fewer than 5 firms reported base salary or bonus data.

3. Bonus data includes only firms which paid a bonus.

2. 25th and 75th Percentile data not shown if fewer than 6 firms reported data.

4. Total Compensation is Salary + Incentive and includes all firms matching the job.

© 2012 Denarius Human Resources, Inc. St. Paul, MN

651.482.8606

Survey Data as of 1/1/2012

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