Revised Emergency Plan of Action (EPoA) Croatia: Population Movement

Revised Emergency Plan of Action (EPoA) Croatia: Population Movement Emergency appeal n° MDRHR002 Revision n° 1 Revised Appeal n° 1 launch: 22 June 2...
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Revised Emergency Plan of Action (EPoA) Croatia: Population Movement

Emergency appeal n° MDRHR002 Revision n° 1 Revised Appeal n° 1 launch: 22 June 2016

GLIDE n° OT-2015-000069-HRV

Expected timeframe: 9 months; 5 February 2016 – 31 October 2016 Revised Appeal budget: Funds received to date: Appeal’s coverage to date: 1 1,315,022 Swiss francs 751,101 Swiss francs 57% Operation manager (responsible for this EPoA): National Society contact person: Alma Alsayed, Disaster and Crisis Response Anna-Maria Radić, Head of Department for EU IFRC Regional Office for Europe Funds and Education Email: [email protected] Croatian Red Cross email: [email protected] Total number of people affected: Number of people to be assisted: 41,500 persons (40,000 persons in transit, 500 41,500 persons (40,000 persons in transit, 500 persons in Croatia and 1,000 persons for persons sheltered in Croatia and 1,000 persons for contingency planning) contingency planning) Host National Society presence: 180 staff and volunteers involved in the operation. 33 Croatian RC staff plus 10 volunteers with additional assistance of at least 12 HQ staff providing logistics for field work on assisting the stranded migrants. Other partner organizations actively involved in the operation: Headquarters for Crisis Coordination, Ministry of Interior, Ministry of Health, National Protection and Rescue Directorate, and the State Commodity Reserves of the Republic of Croatia. International organisations: UNHCR, UNICEF, and the International Organization for Migration (IOM), including 16 Non-governmental organizations (NGOs): Caritas Croatia, Jesuit Refugee Service (JRS), Centre for Peace Studies, Society for Psychological Assistance, the Islamic Community Humanitarian Organization “Meshihat” amongst others. Summary of major revisions made to the Emergency Plan of Action: This Emergency Plan of Action was initially launched on 9 February 2016 to support the Croatian Red Cross Society in its response to the needs of 175,000 people over the period of six months. The initial Appeal was seeking 2,601,799 Swiss francs. The focus was on the distribution of food and non-food items; protection activities including screening, referral and psychosocial support, restoring family links (RFL); hygiene items distribution, shelter (upgrading living conditions in existing /future centres) and National Society capacity building. The operation activities were concentrated at the Slavonski Brod Winter Reception Transit Camp as the entry point into Croatia where the migrants were received, registered as well as sheltered and assisted before leaving by train to Dobova, the Croatian-Slovenian border crossing point. This revised Emergency Appeal reflects a budget decrease from 2,601,799 Swiss francs to 1,315,021.52 Swiss francs due to the changed situation in Croatia, where the migration route is now stopped and the CRC is focusing on assisting those migrants and asylum seekers remaining in the country. The Croatian Red Cross (CRC) will continue providing essential services to 41,500 people, downsized from 175,000 people with direct assistance on protection and psycho-social support (PSS), shelter, community engagement and accountability (CEA), Restoring Family Links (RFL) services, non-food items, hygiene and health activities including sorting of food items and distribution. These services were provided to 40,000 migrants in transit temporarily accommodated in Slavonski Brod Camp for a period of two and half months before its closure on 13 April 2016. Excluding food distribution, all other services are continued to a total of 500 migrants and refugees sheltered in two facilities for migrants and 1

Pledges received from British Red Cross (British government), Japanese Red Cross Norwegian Red Cross, Red Cross of Monaco and the Netherlands Red Cross.

Page |2 asylum seekers and in one detention facility including 1,000 people for contingency planning. The initial end date of the operation was 5 August 2016, but the timeframe has been extended for three months, therefore ending on 31 October 2016. The revision of this Emergency Appeal is due to the changed migratory situation in Croatia after the closing of the Balkan migratory route in March 2016. The operational plan needed to be revised as many migrants got stranded in the country instead of a quick transit. Therefore, the focus of the operation needed to be adjusted to the current situation and the needs of the stranded migrants. After the closing of Slavonski Camp, the remaining migrants were relocated to other shelter locations. This revised EPoA reflects the following: 

A decreased number of direct beneficiaries sheltered in Croatia who need assistance in coherence with the current context.



Adjustment of direct CRC response to the current needs of beneficiaries including gaps in services at the facilities where the migrants are accommodated,



Endorsement of the National Society’s contingency planning for preparedness in order to be able to respond in case of new massive migration flows.

This revised Emergency Appeal includes the main key areas as presented in the original EPoA with some adaptations: 1.

Tailor-made psychosocial support and protection activities.

2.

Increasing requests for communication and RFL activities (community engagement).

3.

Hygiene and non-food relief items to be distributed including cash assistance.

4.

Upgrading the shelter facilities with adequate equipment and refurbishment in line with adapted services.

5.

Capacity building for the National Society that includes preparedness activities in line with the contingency planning.

The timeframe of this revised EPoA is for nine months with a budget of 1,315,022 Swiss francs to reach some 41,500 people with direct assistance as follows: 

40,000 migrants in transit through Croatia, accommodated in the Slavonski Brod Transit Camp up to 8 March 2016 (this objective has already been achieved),



500 migrants and asylum seekers who are stranded in Croatia after March 2016 after the closing of the Balkan trail, providing them with tailored-made services in line with their protracted stay and accommodation in the country (at the moment being provided in three facilities).



And to prepare the National Society to be able to put in place contingency plans, including human and logistics resources, to respond to the needs of at least 1,000 new additional migrants that are expected to be relocated to or resettled in Croatia.

A. Situation analysis Description of the emergency Since the launch of the Emergency Appeal on 9 February 2016, there has been a significant change in the migratory situation in Croatia. After the EU Summit announcing the closure of the Balkan trail and introducing the European Union (EU) -Turkey agreement, the Croatian Government closed the borders and since there has been no new organised arrivals of migrants to Slavonski Brod Camp. With the closure of Balkan trail on 8 March, the situation in the Slavonski Brod Transit Winter Reception Camp changed. Up until 13 April when the camp was closed, there were approximately 500 migrants accommodated in the Migrants at the Slavonski Brod Camp. Photo: Ibrahim Malla

Page |3 camp. The majority of migrants were moved to two facilities for migrants and asylum seekers in Zagreb and Kutina and the Ježevo detention facility close to Zagreb. Currently, there are approximately 500 migrants and refugees in Croatia accommodated in open or closed asylum and migrants’ facilities – most of them have applied for asylum in the country: 

Kutina open asylum seeker facility with 70 asylum seekers including families with children,



Zagreb open asylum seeker and migrants’ facility with 230 asylum seekers and 62 irregular migrants including– families with children,



Ježevo detention centre near Zagreb (Dugo Selo) with 120 irregular migrants.

The irregular migrants who are accommodated in Zagreb facility are mainly vulnerable groups – families with children, with no restrictions to movement or to services provided by the Croatian Red Cross. The migrants under movement restrictions are accommodated in Ježevo detention facility. The Croatian Red Cross is providing services to the migrants in all three migrant facilities including the detention facility in Ježevo. At the end of April 2016, the National Society’s mobile teams conducted an assessment in the detention centre followed by regular visits from the CRC mobile teams to the stranded migrants in order to identify their main needs and provide them with assistance. According to information provided by the Ministry of Interior (MoI), most of the migrants have expressed their intention for a voluntary repatriation to their countries. The repatriation to Iraq has already started. According to the Ministry of Interior, some 1,000 to 3,000 irregular migrants may be transferred to Croatia from the Western European countries firstly from Austria, and another group of 1,600 migrants and asylum seekers from Turkey, Greece and Italy will be received in Croatia in line with the resettlement and relocation program of the EU. The first group is expected to arrive in July and will be initially accommodated in the Zagreb facility. The Croatian Government announced that other facilities would be prepared for the migrants and asylum seekers. In Croatia, public debate on hosting and accommodating thousands of refugees by the end of 2017 has been twofold. While on the one hand, the Croatian public has been welcoming and open to providing assistance to refugees from Syria and other war affected countries, others are more reserved and prefer to keep their distance, fearing to face future reality. This fear primarily reflects fear of the different cultural and religious influences of the newcomers as well as economic concerns as Croatians see the newcomers seizing employment opportunities in an already difficult market. Croatia is, however, willing to participate in the EU’s proposal to relocate and resettle refugees according to an agreed quota system. There is a plan to relocate and resettle 50 people from Italy, Greece and Turkey (one for one rule) in June and July and then 84 refugees every month until 2017, but the government does not appear to have either the operational capacity or resources to do it successfully. There are so far only poorly conceived integration programmes to accommodate the 170 people, who have obtained international protection status.

Summary of the current response Overview of Host National Society The Croatian Red Cross has been responding to the humanitarian needs of the migrants and refugees from the first day of the population movement crisis in Croatia. It is in line with the provisions of the Law on the Croatian Red Cross and the Civil Protection Law defining the CRC role in emergency situations. The Croatian Red Cross has been given by the Croatian authorities the role to act as the main humanitarian organisation providing all refugees and migrants with the basic food and non-food relief as well as other services. All CRC activities have been coordinated with the MoI that manages the migrants’ reception. Additionally, the CRC coordinates the response of three international organisations and all the NGOs that are providing humanitarian assistance to the people in need. The Croatian Red Cross has been actively responding to the needs of migrants first at all border crossing, then in the temporary transit centres and since recently in the migrants and asylum seekers facilities where the asylum seekers and migrants are sheltered. Its response includes provision of protection and psychosocial support to migrants with screening of their needs and referral, distribution of food and non-food items, distribution of hygiene items as well as beneficiaries’ communication and restoring family links service. The CRC was the only organisation supplying all migrants with food procured by the Croatian State Commodity Reserves for the CRC warehouse in the Slavonski Brod Camp. At the moment the CRC is providing assistance and relief to migrants in all three locations where migrants are accommodated independent their migratory status, including provision of daily services and assistance to irregular migrants accommodated in Zagreb facility. The CRC has re-negotiated with Ministry of Interior its involvement and

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activities in the Ježevo detention centre after a significant number of stranded migrant are sheltered there. The CRC mobile teams visit irregular migrants in Ježevo facility on regular basis and even more often if needed providing vulnerable migrants psycho-social support (PSS) especially dealing with cases of depression and suicidal intents, tracing services, provision of information and humanitarian relief with emphasis on protection and advocacy assistance. It has to be mentioned that the CRC is the only NGO with access to the Ježevo-sheltered migrants. In line with the Government`s announcements on additional number of migrants and asylum seekers that are expected in to be received in Croatia in the next few months, the CRC has developed a contingency plan with material and human resources to respond to needs of the new arrivals including organizing new mobile teams for other locations of their shelter the most probably in other areas of Croatia. Movement Coordination The Croatian Red Cross maintains close communication with the IFRC Regional Office for Europe in Budapest and the Regional Office of the ICRC in Belgrade. The Tracing Service of the Croatian Red Cross has been in contact with the ICRC Delegation in Belgrade for restoring family links service to migrants passing through Croatia (RFL). The CRC has received ICRC support in the form of some equipment and RFL kits in order to better respond to RFL needs. So far the Croatian Red Cross has received some bilateral contributions from or through the network of the Red Cross Movement in order to enhance its response to the migrants needs: 

The Spanish Red Cross contributed bilaterally an amount of EUR 24,000 targeting the RFL service for the migrants in need whose implementation was finished at the end of 2015. The new contribution of the Spanish RC is in a total amount of EUR 110,000 for a project ‘Assistance to the CRC in provision of psychosocial support and protection to migrants and logistics of the migratory crisis response operation’ with implementation period of one year starting on 1 February 2016.



The sum of EUR 40,000 has been contributed by the Supreme Master Ching Hai’s International Association that had been received by the IFRC and earmarked for the Croatian Red Cross for its protection and PSS teams working in the reception camp.



The Department for International Development of the British Government (DFID) donated three diesel forklifts and one electric forklift for the CRC warehouses engaged in the CRC response to migration crisis. The total value of the forklifts is GBP 87,994.33 (cc. CHF 134,000). The 4 delivered forklifts have increased the CRC capacity to deal with the daily logistics demands of the crisis. Also DFID donated in February 2016 to CRC 2 some 20,000 blankets in a value of GBP 61,000 (cc. CHF 90,000 CHF), a tent of 240 m in a value of EUR 40,000 and 400 sleeping bags with inflatable mats in a value of GBP 31,495 (cc. CHF 48,000).

Overview of non-RCRC actors in country The Headquarters for Crisis Coordination of the Government of the Republic of Croatia The National Headquarters led by the Ministry of Interior was coordinated the overall response to migratory crises while the Balkan trail was open. Since the closure of the last transit reception Camp in Slavonski Brod, the reception and shelter of migrants is under the auspices and responsibility of the Ministry of Interior. The Ministry of Interior managed the reception of migrants in Slavonski Brod Camp until its closure, and currently manages the reception facilities for asylum seekers and migrants in Zagreb (former Hotel Zagreb) and in Kutina as well as detention centre Ježevo, all of which are now being used for accommodating people on the move arriving to Croatia – depending on their particular status: irregular migrants or asylum seekers. The Ministry of Health has been in charge of the overall health services provided to the people in need of medical assistance in transit reception centres and now for stranded people. The latter are assisted by the CRC teams to be provided with health care in the regular public health clinics. The State Protection and Rescue Directorate has provided logistic support in organisation and maintenance of the Slavonski Brod Camp infrastructure as well as its dismantle after the Camp closure. The State Commodity Reserves have provided a majority of food items distributed by the Croatian Red Cross in Slavonski Brod Camp as well as some material resources used for set up the Slavonski Brod Transit Camp accommodation. In the three facilities the migrants are provided with hot prepared meals.

2

Prior to the migratory crisis the CRC mobile teams were visiting Ježevo detention facility upon request of the MoI to assist irregular migrants in distress and with their special needs. During the Balkan trail migratory crisis, Ježevo detention and deportation centre was accommodating irregular migrants caught outside Balkan trail or in irregular stay in country.

Page |5 UNHCR was present in the Slavonski Brod Camp with their staff assessing the situation with migrants and providing the majority of non-food assistance that has been stored and distributed by the Croatian Red Cross. The UNHCR has provided the largest quantity of NFI especially blankets, winter clothes and hygiene mainly distributed by the CRC logistics and staff. It makes the UNHCR one of the major contributors to the crisis beside the Croatian State and CRC with assistance of IFRC. Furthermore, the UNCHR has funded the CRC logistics and warehouses chain from 1 October until end of 2015 in the total amount of USD 143,000 US$, as well as from 1 January until 30 April 2016 in the total amount of USD 139,534. The latest agreement for 2016 will be probably extended. According to the agreements with the CRC, the UNHCR is using the CRC logistics and distribution chain to provide NFIs to the migrants. UNICEF and IOM as well as other NGOs were present in the Slavonski Brod Camp with their staff and partner CSOs providing to migrants some services like facilitation of the child-friendly corners or non-food items distribution. A significant number of NGOs that had been involved in the reception of migrants in transit started to leave at the end of March. In addition to the in-kind donations by non-RCRC actors mentioned above as well as the financial contribution of UNCHR, the CRC received so far some other bilateral financial contributions for its emergency response operation: 

The National Appeal was raised by the Croatian Red Cross to assist the migrants in Croatia – so far some 2.5 mln HRK has been contributed by private citizens and Croatian companies (350,000 CHF). It had been used basically to cover the operational costs of the CRC as well as to purchase a basic food and NFIs at the beginning of crisis before the whole system of Governmental supply was set and other funds have been made available.



The Swiss Confederation contributed on a bilateral basis with EUR 40,000 for protection and psychosocial support teams of the CRC working in the Camp providing the first referral and screening of migrants and refugees.



The South-Korean Government contributed on bilateral basis with USD 300,000 for the procurement of NFIs, purchase of 1 truck and 1 transport van for the CRC logistics as well as the CRC protection team in the Camp. th The agreement on donation was signed on 28 of December 2015 between the South-Korean Embassy in Zagreb and the CRC.

Needs analysis, beneficiary selection, risk assessment and scenario planning The Croatian Red Cross is monitoring the migration situation and the needs of migrants continuously through direct contact with the migrants, exchanging information with stakeholders including International Organisations, NGOs, and in with the Ministry of Interior and other Governmental organisations. At the beginning of March 2016, as most of the target population were in transit staying for a short period in the camp the Croatian Red Cross adjusted its response to the needs of people on the move and focused on assisting with: 

distribution of lunch parcels



distribution of non-food items in small pack suited for carrying



provision of specific services based on rapid assessments carried out by the CRC protection and PSS teams and referral to specific services.

After the closure of Balkan trail by mid-April 2016, the CRC adjusted the operation to adapt itself to the needs of people stranded in Croatia mainly in Slavonski Brod Camp by organizing: 

supplementary distribution of fresh food to migrants in the camp



adjusting the provision of psychosocial support to all stranded migrants accommodated in the camp for a month.

Significant adjustments of the operation are needed to be in line with the current situation. The facilities in Zagreb and Kutina need to be upgraded and activities in PSS need to be carried out. The accommodation capacity in 3 Zagreb was increased in April by equipping the additional areas of building that were not used before . Basic furniture for the migrants` accommodation was provided mainly by the CRC from donations from the UNHCR with

3

Prior to the migratory crisis Zagreb facility that had been used for accommodation of very small number of asylum seekers and migrants with an average of 60 persons accommodated.

Page |6 additional beds and bedding. Nevertheless, additional equipment for communal services are needed such as washing and living areas. In addition, the facility in Kutina needs to be upgraded. The major emerging need has been the provision of psychosocial activities, as the majority of migrants including those that applied for asylum are distressed since the situation is uncertain and the migrants cannot be reunited with their families in other countries. Therefore, the CRC identified the needs: a)

To scale up the existing PSS activities in Kutina and Zagreb and develop tailored activities for children, women and men to be implemented by trained CRC staff and volunteers with some limited outside expert assistance.

b)

To build up the capacity of the CRC PSS teams to conduct initial needs and vulnerabilities assessments and provide appropriate assistance to asylum seekers and migrants including psychological first aid (PFA), lay counselling and resilience building activities.

c)

To equip and refurbish the facilities as at the moment the capacity for accommodation is limited especially the communal areas and rooms to conduct PSS activities:

d)

-

In the Zagreb facility, basic furniture and equipment for educational and creative workshops rooms are needed – including recreational areas for children and adults

-

In the Kutina facility, further upgrading of rooms for creative workshops with furniture and equipment including children corners and recreational areas for adults are needed. Some of rooms for PSS activities are existent, but needs to be renewed.

The migrants sheltered in the Ježevo detention centre require support, as detention often takes its toll on the mental health of many detainees. Detained migrants need PSS, protection services in case of specific vulnerabilities and assistance in maintaining contact with their families including advocacy with the Ministry of Interior. The needs are being met by visits from the CRC mobile teams on a regular basis.

As the migrants are now accommodated for a longer time in the facilities, the need for basic non-food items need to be adapted as they need different type of hygiene sets, communal sanitary areas as well as seasonal clothing including bed linens. Additional locations for accommodations might be set up by the Croatian authorities. The National Society’s contingency plan will respond to further needs. Supplementary accommodation materials are needed to set up other facilities for the reception of migrants’ and to prepare the new mobile teams to respond. Contingency stock is needed in order to be prepared in case of new arriving migrants. Beneficiary selection The overall number of beneficiaries has been reduced from 175,000 to 41,500 beneficiaries. The 40,000 migrants in transit who arrived in country and stayed for prolonged time in Slavonski Brod Camp, received services provided by the CRC. Among them were some 19,000 vulnerable women and 18,000 children and 1,000 men with specific needs. The second group of beneficiaries to be assisted by the CRC are the 500 stranded migrants and asylum seekers currently in-country. All 500 migrants and asylum seekers are considered vulnerable and need specific assistance during their stay in the country and will be supported by the National Society from March until the end of October 2016. The 500 beneficiaries in the reception centres are: -

Asylum seekers moved from the Slavonski Brod Camp to the Kutina and Zagreb facilities and other persons who applied for asylum in Croatia;

-

Migrants from the Slavonski Brod Camp who did not apply for asylum but were transferred to the reception centres in Kutina and Zagreb based on their vulnerability status (women, children, families);

-

Irregular migrants and asylum seekers accommodated in the reception centre in Jezevo.

Assistance will be provided to an additional 1,000 migrants in line with the CRC contingency planning, to assist migrants that may be transferred from the Western European countries (with denied stay) or relocated and resettled from Greece, Italy and Turkey according to an EU plan up to the end of October 2016. Among them there are people with different status and the CRC will support them with the following services: -

Irregular migrants to be transferred from other EU Member States (or non-EU States with an agreement to implement provisions of the Dublin Regulation), mainly from Austria and Switzerland;

-

Asylum seekers who will be resettled/relocated from Greece, Italy and Turkey. The CRC is preparing its capacity to provide support during their initial stay in the reception centres where they will be accommodated for

Page |7 at least a month. After that initial time, they will be placed in one of the four largest Croatian towns: Zagreb, Rijeka, Split and Osijek. The CRC is planning to establish outreach mobile teams who will provide initial assistance to asylum seekers/refugees upon their arrival to the new community. The specific needs of every family, single sheltered migrants and asylum seekers are assessed by the CRC teams that are providing assistance every day at the Zagreb and Kutina facilities and by the mobile team regularly visiting the Ježevo detention centre. All above listed groups of migrants and refugees are in need of critical information that will ensure their well-being, dignity and safety while stranded or relocated to Croatia. Stranded people are vulnerable since they are at risk to become victims of trafficking, sexual exploitation and violence, and many have been traumatized before and during their journey. Some migrants have lost contact with their families. Lonely women and unaccompanied minors will be provided with RFL assistance. Risk assessment The main risks identified are: -

Difficulty to forecast the flow of migrants given the uncertainty of the solutions to be applied by the Croatian authorities in the near future

-

Uncertainty on the migration policy evolution,

-

Heavy workload for the National Society staff and volunteers - risk of burn-out effect.

-

Insufficient resources and capacity of the National Society to deal with the protracted crisis situation.

Reaching the vulnerable migrants could be limited because of cultural and language barriers. Cultural awareness and safety-security are addressed within the operation by providing relevant trainings and briefings to the Croatian Red Cross staff and volunteers in addition to a basic communication tools in several languages. The language barrier is addressed by hiring interpreters for Arabic, Farsi, Pashto and Urdu.

B. Operational strategy and plan Overall objective The immediate needs of 41,500 migrants temporarily accommodated in Croatia are met through the distribution of food, hygiene and non-food items, as well as protection activities, psychosocial support, upgraded shelter, Restoring Family Links (RFL) and community engagement activities. This revised plan includes the following specific objectives: -

To meet the basic needs of 40,000 migrants in transit accommodated in the Slavonski Brod transit camp before 8 March 2016. This objective has already been achieved.

-

To meet the basic needs of approximately 500 migrants and asylum seekers who got stranded after March 2016, providing them with tailored-made services in line with their protracted stay and accommodation in the country – at the moment in three facilities,

-

To prepare the National Society to be able to put in place a contingency plan including human and logistics resources to respond to the needs of at least 1,000 new migrants as expected.

Proposed strategy The Croatian Red Cross`s response in Slavonski Brod Winter Transit Reception Camp was focused on addressing the emergency needs of the migrants in transit and in the camp in the following areas of action: 

Food and non-food items assistance: Supporting migrants who require food, non-food items (blankets, rain coats, sleeping bags, winter clothes) and hygiene kits/promotion,



Temporary shelter: By upgrading the shelter the migrants had an easier access to the services



Protection: Screening of the most immediate needs of migrants and refugees, referral of the most vulnerable to government medical clinic or psycho-social support and the CRC’s restoring family links services. Community engagement activities such as the provision of basic information to beneficiaries and advocacy on their behalf with the Ministry of the Interior.

Page |8 The new EPoA is revised due to the following: -

A decreased number of direct beneficiaries accommodated in Croatia who need assistance

-

Adapting direct CRC response to actual needs of beneficiaries and to cover the gaps in services in the facilities

-

Building the capacity of the National Society to prepare to respond in case of increased number and locations of migrants’ accommodation or if there is a change in the scenario (contingency planning).

Consequently, this revised Emergency Appeal includes key areas of action as presented in the original EPoA with some adaptations and tailor-made services with the following activities: 

Non-food items relief including cash assistance



Hygiene items distribution including monthly family packages and items in communal sanitary areas (laundry areas etc.)



Community engagement and RFL activities



Upgrading the accommodation facilities with adequate equipment and refurbishment



Tailor-made psychosocial support and protection activities adapted to stranded migrants



Contingency planning

Food relief sorting and distribution The majority of food for all migrants in Slavonski Brod Camp was provided by the Croatian State Commodity Reserves and delivered to the camp warehouses managed by the CRC. The CRC staff and volunteers were sorting and packing the food into lunch parcels in the CRC camp warehouse and distributing to the migrants at several distribution points. This revised plan of action will cover the procurement of plastic bags and paper napkins as replenishment stock since the CRC stock depleted these items doing for food packing in the camp. Since the Ministry of Interior is preparing hot meals for migrants in all three facilities, the National Society no longer will distribute food. Supplementary non-food items relief Since UNHCR donated a large quantity of NFIs originally planned in EA budget for the CRC winterisation plan therefore the EA budget was not used for the procurement of winter clothing, raincoats and sleeping bags. Due to the changed numbers of beneficiaries the original plan has been adjusted to the needs of the stranded migrants and refugees. The revised EPoA covers the procurement of the following clothing and textiles:

Croatian Red Cross Warehouse in Slavonski Brod Winter Reception Camp Photo: Croatian Red Cross

-

500 sets of bed linen;

-

500 sets of underwear;

-

500 sets of bed linen to replenish National Society stock;

-

500 sets of seasonal clothing and footwear to be implemented through clothing voucher system that the CRC will procure and contract with local vendors.

Hygiene items As a significant portion of hygiene items in the Slavonski Brod Camp was distributed by other NGOs such as the Samaritan’s Purse, the CRC distributed a limited number of hygiene items to supplement the needs covering 25% of the vulnerable migrants. The majority of the hygiene items distributed by CRC were provided by UNHCR from February to April.

Page |9 In order to improve access and provision of hygiene items to migrants, this revised plan includes procurement of: -

Monthly parcels of hygiene items for all sheltered migrants from May to end October – 100 family sets, 150 single sets and 50 supplementary hygiene supplies for small children (diapers, etc.),

-

Hygiene items for communal sanitary areas such as toilette paper, paper towels, hand soaps, hand disinfectant,

-

Washing powder and fabric softener for laundry rooms. Table 1 - Content of a hygiene parcel for a family of four Item Toilet soap 100g Hair shampoo 300 ml Sanitary towel 32/1 Shower gel 250m Toothpaste 75 ml Toothbrush Shaving foam 300 ml Razors 3/1 Toilet paper 8/1

Quantity 2 pcs. 1 pc. 1 pc. 2 pcs. 1 pc. 4 pcs. 1 pc. 1 pc. 1 pc.

For single use the number of pieces will be amended.

Table 2 - Supplementary package for babies and small children up to 3 years with diapers Item

Quantity

Diapers 50/1

4 packs

Baby shampoo 100 ml Protective cream 100 ml

1 pc. 1 pc.

After wash baby lotion 250 ml

1 pc.

Wet handkerchief 72/1

1 pack

Community engagement and accountability (CEA) CEA activities include the following: -

Set up of the Info Spots in the two reception facilities with computers and laptops with internet, as well as LCD screens and audio system.

-

At the Info Spots the migrants will be able to recharge their mobile devices.

At the Info Spots in Slavonski Brod Camp migrants were provided with basic information on the temporary accommodation including transportation. In Kutina and Zagreb facilities asylum seekers and migrants are provided with more targeted information concerning their accommodation, provision of assistance, psychosocial activities including education workshops as well as information on protection services. The last considers on a two-way communication with active engagement of migrants into establishing and adjusting the information and community services so migrants can contact their families. Based on needs assessment, the CRC will prepare and print info leaflets, brochures and other written material with basic information on specific protection risks and issues regarding the migrants’ situation including sex gender violence (SGBV), separated children, women travelling alone and potential victims of human trafficking information leaflets, posters and brochures including CRC signs, banners, flags and stickers that were used in the Slavonski Brod Camp. The LCD screen will display essential information. An audio system will be procured and set up in one of two reception facilities in a community space used by beneficiaries. Additionally, protection information will be displayed including on missing persons. Both facilities will have computers with internet.

P a g e | 10 In order to continuously certify that the operation activities respond to the real needs of the migrants in the reception centres, focus groups will be organised. The aim of the focus groups is to provide safe and creative spaces for beneficiaries to express their views and opinions on the CRC assistance, as well as to gather new ideas, suggestions and directions for future work. In order to achieve efficient information flow and atmosphere of open dialogue and mutual respect on any issue related to life in the reception centres, there is a need to establish community meetings between asylum seekers and CRC to exchange information. The meetings are an efficient way of preventing rumours and combating uncertainty, as well as good way to establish some kind of community spirit and mutual support in the reception centres. The MoI will be invited to participate in some community meetings, in order to provide relevant information and address any issues. Restoring Family Links (RFL) Migrants are being assisted with establishing contacts with their families through the Red Cross. Over 1,587 families have been assisted and reunited with their family members since the beginning of operation by the CRC field teams and RFL services in the CRC Zagreb Headquarters. Phone service has been offered to more than 250 migrants in re-establishing contact with family members. The required IT equipment to support RFL field services is provided by the Spanish Red Cross. This Revised Emergency Appeal includes the continuation of the RFL activities and build on the results already achieved. Nevertheless, activities were revised to adapt to the current with limited number of new arrivals of migrants.

Croatian Red Cross RFL and PSS signs in Reception facilities . Source: Croatian Red Cross

The Tracing Service/Restoring Family Links (RFL) services includes following: -

Migrants are helped with establishing and maintaining contacts with their families through the Croatian Red Cross with focus on maintaining the contacts.

-

RFL services are promoted among migrants and refugees.

The info leaflets, posters and other written material on the restoring family links will be prepared and issued by the CRC in several languages. RFL materials provided by the ICRC will be used. The basic telecommunication costs of the RFL service will be covered including additional IT and office equipment. Upgrading accommodation facilities As the Slavonski Brod Camp is closed, the original plan has been revised to upgrade the new accommodation facilities for contingency planningThe Croatian authorities are planning on opening an additional three to four facilities for reception of new migrants to be transferred, relocated or resettled to Croatia for the next few months. Since the construction of some buildings have not been completed, additional shelter material is needed to enable the CRC to immediately respond to the needs of new arriving migrants and provide them the most needed services. It will also give the CRC more influence in negotiating with the authorities on the setting of the new reception facilities. For the CRC contingency planning, the following shelter material will be procured: -

two “Alaska” type tents for PSS and RFL services

-

two inflatable tents used for distribution or implementation of PSS services

-

other equipment includes heaters, lightning equipment as well as other utensils and tools needed for usage and setting up of tents as well as maintaining the shelter.

Some of the CRC shelter materials have been destroyed or worn out during the migration crisis, and need to be replenished as a contingency: -

Three 240 m2 (10x24x3.35m) tents to replace the tents destroyed during the operation in Opatovac and Slavonski Brod camps (for warehousing, for dining and for distribution of food and NFIs).

P a g e | 11 -

10 6x5 m tents for 8-10 persons to replenish the tents destroyed during the operation in Opatovac and Slavonski Brod camp.

-

Other materials such as tent floor, lightning and field beds.

This revised EPoA also includes the upgrading of the accommodation facilities in Kutina and Zagreb. Both facilities need to be upgraded especially in Zagreb as only a small part of the building is used for accommodation. Since the beginning, the CRC has provided assistance and funding to upgrade the Zagreb facility to adapt to the needs of the migrants (private rooms for migrants’ accommodation and equipment for sanitary areas). Additional upgrading is needed for the communal spaces emphasizing on spaces for psychosocial support activities such as: -

Equipping the private rooms for migrants’ accommodation with basic furniture (tables, chairs, etc.) including common areas with refrigerators in Zagreb and Kutina facilities including equipment of a kitchen in Zagreb facility

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Equipment of living rooms in Kutina and Zagreb (televisions and sofas)

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Indoor fitness equipment in Kutina and Zagreb facilities

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Setting up of outdoor children`s playground in Zagreb facility – equipment with small construction works if needed.

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Setting up of an outdoor sports playground in Kutina facility (equipment and small ground construction work)

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Equipment for handicraft workshops in Kutina and Zagreb facilities as a part of the CRC job centre started previously so migrants so small refurbishment and maintenance works can be done by migrants to keep them occupied

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Small refurbishment works in both facilities in order to establish the joint areas like living rooms and to put in place the new equipment for which outside specific experts service is needed (electricians, painting etc.)

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Other small equipment and utensils including tools and consumables needed in both facilities such as light tools, accessories for the job centre and small inventory consumables such as paint, baskets etc.

At the moment there are neither playgrounds in the Zagreb facility or indoor children`s corner, while in Kutina facility these facilities are quite old and need to be replaced or refurbished. The CRC has already started with this equipment of physical set up for different activities that is funded outside the EPoA. Laundry facilities have been procured and installed. Provision of psychosocial support The revised EPoA includes the procurement of equipment and supplies needed for provision of psychosocial support in two reception centres for asylum seekers, in Zagreb and Kutina by the CRC teams working on protection and PSS. It will provide a solid basis for further development and upgrading of the PSS capacity and activities through various educational and capacity building activities. Most of the PSS activities conducted in the Slavonski Brod Transit Reception Camp from February until its closure in mid-April were covered through other funding sources. Psychosocial support and protection for vulnerable groups of refugees and migrants arriving to Slavonski Brod Camp were well established and fully functional at the beginning of the crisis., The CRC teams provided assistance to migrants upon their arrival by train until the pre-departure train boarding such as emotional and practical support, psychological first aid, provision of relevant information, referrals, accompanying beneficiaries to medical facilities or to RFL services. Medical care was provided by the public health clinic established in the camp assisted by the CRC teams doing referrals and translations. Each PSS and Protection CRC team consisted of 25 staff and volunteers providing RFL and PSS/Protection services, in three shifts, including interpreters whose services were essential Interpreters assisted Ministry of Health medical personnel during medical interventions at the transit centre’s infirmary and/or local hospitals. Tailor-made care was provided to specific vulnerable groups such as children, pregnant women, older persons, persons with disabilities and special needs, persons under extreme stress, and traumatised persons. This service was provided by trained staff and volunteers, including psychologists, social workers, and counsellors trained by the CRC and external experts. Since the closure of the Transit Reception Camp on 13 April, the work of the PSS teams has been focused on providing services in Zagreb, Kutina, and the detention centre in Jezevo. The activities in the reception centres needed to be re-established and upgraded, in order to respond to the current needs of the migrants,

P a g e | 12 From May to October 2016, the CRC PSS activities will be grouped into several categories: 

Psychosocial support to individual persons and families – provided by psychologist, social worker and lay counsellors / community workers (to be done mainly by CRC trained staff and volunteers);



Social, educational, creative and sport activities – aimed at empowerment and resilience building to be done mainly by trained CRC staff and volunteers with some limited external assistance.

Social activities planned in cooperation with asylum seekers include the following: children`s play activities in both reception centres, baby handling (by trained CRC staff and volunteers), creative workshops for women and men, sport activities: gym, football, basketball, cricket, table tennis, yoga; “Red Cross School” language courses including English language learning and some basic Croatian, hygiene promotion, workshops and meetings on different topics such as healthy life styles, parenting, conflict prevention; library, hairdresser salon, handy craft workshop/carpentry; Job Centre: enabling asylum seekers to do cleaning and maintenance based on their voluntary work. In order to provide necessary equipment and materials to implement above mentioned activities, procurement of following items is needed: -

Equipment for the existing indoor children`s corner in Kutina and replacement of furniture and toys,

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Tables, chairs and basic furniture for a classroom in Zagreb facility that will be used by CRC teams for educational workshops (‘Red Cross School’). At the moment a significant number of beneficiaries attend English and Croatian language courses.

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Sewing machines for creative workshops for women in Zagreb and Kutina

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Basic furniture for creative workshops venues in two reception centres in Zagreb and Kutina,

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Indoor tennis tables and sports equipment

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Source: Croatian Red Cross Organization of specific educational and creative workshops for beneficiaries for whom the external expertise is needed including sporadic technical and skilled support in the CRC Job Centre.

Children corner in Kutina.

Other supplies and equipment will be procured, including wheelchairs, first aid kits, protective sanitizer kits and other protective supplies. Under National Society capacity building outcome, there is a description of further training of PSS staff and volunteers. In order to enhance the PSS activities performance, the CRC will develop and prepare information, education and communication (IEC) materials including the Manual/Booklet on TCoY (Take Care of Yourself). Cash assistance for non-food items is planned based on the needs assessment made by the CRC PSS teams in all three facilities. The model will be developed with the support of an IFRC staff. The aim is to cover specific needs for migrants in Zagreb facility such as public transportation costs, specific family needs especially for children and administrative charges for issuing documents among other costs. Protection of asylum seekers, refugees and migrants In the Slavonski Brod Transit Reception Centre in, the CRC staff paid particular attention to people at risk such as separated children, women travelling alone, potential victims of sexual and gender based violence (SGBV) and human trafficking. This assistance was done in following procedures. Trained CRC staff cooperated with the relevant institutions such as the Ministry of Interior, Ministry of Social Policy and Youth, with aim to identify and provide support to people with specific protection needs including advocacy to meet beneficiaries’ special needs. Preventive measures were taken on a regular basis such as making sure that vulnerable groups get safe accommodation and safe space on the trains. After the Slavonski Brod Transit Camp`s closure, protection related activities continued in the reception centres context. CRC staff provides specifically tailored support to children, single women and in particular, separated children. This includes advocacy for particularly vulnerable persons to have appropriate accommodation, access to services as well as dealing with the legal status of some the most vulnerable persons. Workshops on prevention of

P a g e | 13 SGBV and human trafficking will be held, as well as on conflict prevention and establishment of violence free environment. Two CRC social workers in the reception centre in Kutina have been trained to be guardians for unaccompanied and separated children, therefore they are well placed to respond adequately to their specific needs and to mobilise all necessary resources responsible for their wellbeing. Protection activities are also done by mobile teams visiting migrants in the detention centre Ježevo including advocacy on individual legal status of migrants with the MoI. The main operational costs for protection activities are spent on human resources. National Society capacity building The following activities will be conducted: 

Workshops and trainings for CRC staff and volunteers on protection, PSS, DM, RFL and stress management: 1. basic training on asylum, migration, RFL, protection and DM 2. stress management workshops for CRC staff and volunteers 3. capacity building for new programme – PSS, lay counsellors, PFA.



Development of a new IT portal and database on Emergency Response Management linking information on emergency response field teams and volunteers, ad-hoc tracing families and donations, as well as revision of IT programmes on warehoused administration and the new Emergency Response Management portal. The portal will connect all essential information for efficient management of the emergency through simple user friendly platform. Information is needed for relief stock, goods distribution.



Upgrading the accounting programme to enable efficient financial reporting for the operation and other donations.



Office supplies and equipment including some IT and telecom equipment for CRC protection and PSS teams.

The following activities are planned tor the CRC staff and volunteers: 

Participation of two CRC PSS staff in the PSS ToT in Budapest in June 2016



Refresher Training on PSS for PSS volunteers



Training of Lay counsellors



Training in PFA



Training and implementation of Community Based PSS for new volunteers

The CRC has several experienced staff trained in PSS who provide training and support to newly recruited staff and volunteers. The training plan for future period has been discussed and adjusted to the current needs. The training plan has been developed for June that also includes cooperation with some out of country experts with focus on assessment of psychosocial needs and on intercultural aspects in working with refugees. Also a refresher PSS training for PSS volunteers from local RC branches is included, as well as three basic trainings on asylum, migration, RFL and protection issues, targeting RC branches in towns that will accept “quota refugees”. Thanks to the donation from the Spanish Red Cross it is possible to upgrade the IT equipment and all programs and data bases with additional server space. The new IT portal and data bases on Emergency Response Management will upgrade the CRC capacity to respond efficiently to future disasters with the best use of limited resources and decreasing overall costs. It will be used if and when the CRC contingency plan on migratory crisis becomes operational. Progress towards the outcomes up to end of April 2016 From 1 February to 8 March 2016, 39,828 migrants entered Croatia. Out of these 19,018 beneficiaries (1,098 men, 17,920 women and children) were identified and assisted among the most vulnerable group of migrants. After the launch of the Emergency Appeal Update on 5 February, the migrant trail was closed and 500 migrants got stranded in Croatia. They are accommodated in three other facilities for migrants in Zagreb, Kutina and Dugo Selo. – a great portion of them applied for asylum in Croatia. In Kutina facility some 70 asylum seekers are accommodated, in ‘Zagreb’ facility in Zagreb 230 asylum seekers and 62 irregular migrants (mainly vulnerable migrants), and in detention center ‘Ježevo’ close to Zagreb (Dugo Selo) some 120 irregular migrants. The irregular migrants who are

P a g e | 14 accommodated in ‘Zagreb’ facility are exclusively vulnerable groups – families with children, with no restrictions to movement or to services provided by Croatian Red Cross. The last group of migrants stranded in Croatia was moved from Slavonski Brod Camp. From 1 February to 11 April, 4,933 migrants were provided with psychosocial support, 155 migrants were provided with RFL services and 300 migrants through the Croatian Red Cross information spots had access to communication devices including recharging their mobile devices. During this period the Croatian Red Cross distributed: 

46,590 kg of food



54,827 liters of bottled water



7,327 hygiene items (hygiene sets)



11,447 kg of winter clothing



10,132 raincoats and blankets

Food and water were provided by the Croatian State Commodity Reserves and other non-food items mainly by the UNHCR, but the packs were sorted and distributed by the CRC teams in Slavonski Brod Camp. From February to April 20 educational workshops were held: 2 workshops and 2 trainings on hygiene promotion for migrants and CRC Branch Slavonski Brod staff; 2 workshops on prevention of human trafficking for CRC staff/volunteers and for teachers in Slavonski Brod; 6 workshops on asylum and migrations for CRC Branch Slavonski Brod staff and students in Slavonski Brod high schools; 3 workshops on psychosocial support and vulnerability assessment for CRC staff and volunteers; 3 workshops on basic modules in psychosocial support for CRC staff and volunteers and 2 workshops on helpers stress and burn out in crisis situations for CRC staff and volunteers. 45 regular ‘Help the Helpers’ meetings were held with the participation of 330 members of the Emergency Response teams and CRC staff to assist in dealing with the stress after two months involved in the operation.

Operational support services Human resources The Croatian Red Cross mobilized its staff and volunteers for the Slavonski Brod Temporary Reception Camp with a daily average of 180 CRC staff, volunteers and emergency response team members and the CRC volunteers who were active on 24/7 basis in Slavonski Brod Transit Camp. A total of 454 CRC staff and volunteers were engaged in the camp. 200 of them were based in Slavonski Brod and the 254 were deployed in weekly shifts from other areas of Croatia. By 3 March, due to a decrease in the number of arrivals, 180 staff and volunteers remained in the camp until its closure. Currently, 33 staff are covering all three migrant and asylum seeker facilities: 

22 PSS field employees stationed in Kutina and Zagreb on a daily basis



4 HQ PSS and protection staff coordinating the field teams and providing mobile teams support to migrants in Ježevo detention centre



3 warehouse logistics – 1 field coordinator and 2 drivers



4 HQ staff providing logistics support to the operation including one disaster management staff assisting the operation.

The services provided by the staff include translation, organisation of different creative workshops, language courses and activities with children. At least 8 to 10 volunteers are working 3 to 4 days in the week in Kutina and Zagreb facilities. This revised EPoA covers the salaries for: -

1 coordinator of the ER field operation for eight months (the CRC HQ employee fully engaged in the crises)

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1 coordinator of the CRC activities in Zagreb and Kutina asylum seekers and migrants’ facilities for five months from May to September 2016

P a g e | 15 -

7 staff employed for three months from February to end April in Slavonski Brod Camp working in Camp management, administration, PSS teams and warehouse – after April they are no longer involved in the operation

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3 newly employed PSS staff for 7 months including 2 interpreters and 1 PSS expert working in Slavonski Brod Camp from February to April and afterwards in Kutina and Zagreb facilities

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6 PSS and logistics staff for five months in all three facilities.

All travel costs are covered including per diems and accommodation for the staff. Incentives and insurance are provided for volunteers and staff from February until the beginning of October. Logistics and supply chain All procurement for the operation complies with the procedures of the Croatian Red Cross in accordance to IFRC logistics standards, processes and procedures ensuring full audit trail requirements. Processes will be completed in close coordination with IFRC Secretariat`s Global Logistic Service (GLS). The IFRC Secretariat will support the National Society operations to carry out the procurement of relief items. Most of the items will be procured locally by the National Society, except for the “Alaska” type tents which will be procured through the IFRC GLS services. A four-wheel drive vehicle will be procured and 4 vehicles will be leased for the operation. The EA budget covers the logistic costs such as fuel costs for the CRC vehicles as well as maintenance. 2

The National Society Headquarters in Zagreb had 3 warehouses - Zagreb central warehouse (1,800 m ), Županja 2 2 warehouse (5,400 m ) and Slavonski Brod warehouse (900 m ). As of mid-April the Slavonski Brod warehouse was closed and the CRC stock was moved to Zagreb and Županja. In the Kutina and Zagreb shelter facilities the CRC has established some auxiliary warehousing space as distribution points to keep some limited stock there. In addition, from October 2015 to the end of April 2016, the UNHCR was supporting the CRC logistics and warehouses in Zagreb, Županja and Slavonski Brod with a possibility of an extension. The warehouse operational costs are included into the Emergency Appeal budget, but has been downsized due to the agreement with UNHCR. Information technologies (IT) The communication (telephone and internet) costs are included in the budget, including the upgrading of the IT software for logistics and additional telecommunication equipment for the field operation (laptops, printers, multifunctional devices etc.). The Spanish Red Cross donated new IT equipment for the RFL activities. Communications The visibility of the Croatian Red Cross is ensured with proper media coverage on both national and local media and press conferences on different milestones. Transparency is ensured by regularly published information for the traditional media as well as social networks about the current activities and the progress of the operation, including the amount of donations and aid received and distributed. All relevant information and photos are shared with the public and relevant partners through the Red Cross web site and social media as well as through the national and local printed and electronic media. Following are links to the stories and videos published to date: To view Croatian Red Cross web stories http://www.hck.hr/ To view the Croatian Red Cross Facebook page, click here. Links to website of IFRC (click on photo to view):

Web story: I’ll never forget finding a lost boy’s mum

Terrorists threatened to kill me…

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Links to You Tube and CRC Facebook (Click on photo to view):

Security Cultural awareness and safety-security are addressed in the operation by providing relevant trainings and briefings to all CRC staff in addition to a basic communication tool in several languages. The health and wellbeing of the volunteers and staff involved in the operation has been assisted by the procurement of Personal Protective Equipment (PPE: protective clothes, gloves, masks and disinfection gel). Administration and Finance The National Society headquarters and the local branch of Slavonski Brod including the IFRC operational administrative support and office costs are included in the operational budget. Planning, monitoring, evaluation & reporting (PMER) The Croatian Red Cross is monitoring field activities by using standardized reports from the field operation as well as by visits and telephone discussions with the field staff and volunteers. Regular briefings and weekly meetings of the CRC HQ coordinator supervising field operation activities are used as the CRC management mechanism to monitor, plan and evaluate the migratory situation and the implementation of the operation. All of mentioned mechanisms are used to insure flexibility of organization and enable quick answer to any emerging needs. The IFRC is providing the Croatian Red Cross with technical support through visits from DM, logistics and finance staff. The final evaluation of the operation and a “lessons learned” workshop will be conducted with the technical support of IFRC. The exercise includes the full involvement of the National Society staff and volunteers with special emphasis on the personnel involved into the field operation. The Croatian Red Cross will prepare and submit regular operational updates to be issued with the support of the IFRC to reflect the progress of the operation including the final report at the end of operation.

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Contact information For further information, specifically related to this operation please contact: Croatian Red Cross 

Robert Markt, Secretary General; phone: +385 1 4655 814 (ext. 106); email: [email protected]



Anna-Maria Radić, Head of Department for EU Funds and Education; phone: +385 1 4655 814 (ext. 141); email: [email protected]

IFRC Regional Office for Europe 

Leonardo Carmenati, Head of Migration Phone: +36 1 888 4500; email: [email protected]



Mette Petersen, Head of Country Cluster, phone:+36 1 888 4515;email: [email protected]



Alma Alsayed, Disaster and Crisis Response Delegate, phone:+36 1 888 4500; email: [email protected]



Olga Dzhumaeva, Partnerships and Resource Development Coordinator phone: +36 1 888 4506; email: [email protected]



Imre Nagy, Planning and Reporting Manager phone:+36 1 888 4500; email: [email protected]

IFRC Secretariat Geneva 

Cristina Estrada, Operations Support, phone: +41 22 730 4260, email: [email protected]

How we work All IFRC assistance seeks to adhere to the Code of Conduct for the International Red Cross and Red Crescent Movement and Non-Governmental Organizations (NGO’s) in Disaster Relief and the Humanitarian Charter and Minimum Standards in Humanitarian Response (Sphere) in delivering assistance to the most vulnerable. The IFRC’s vision is to inspire, encourage, facilitate and promote at all times all forms of humanitarian activities by National Societies, with a view to preventing and alleviating human suffering, and thereby contributing to the maintenance and promotion of human dignity and peace in the world.

C. DETAILED OPERATIONAL PLAN

Food security, nutrition and livelihoods Outcome 1: Immediate food needs of migrants arriving to Croatia are met Output 1.1: Distribution of food to meet the needs of 41,500 migrants during this response 1 2 3 4 Activities planned Months Procurement of paper napkins and plastic bags

5

6

7

8

9

Shelter including non-food items Outcome 2: Immediate non-food needs of the most vulnerable migrants are met Output 2.1: Up to 500 migrants in reception centres are provided with raincoats, foil blankets, warm clothing and other NFIs (New Output) 5 6 1 2 3 4 7 8 Activities planned Months Procurement of 500 sets of bed linen, 500 sets of underwear, 500 sets of seasonal clothing and footwear Supplementary distribution of 500 sets of bed linen Supplementary distribution of 500 sets of underwear Supplementary distribution of 500 seasonal clothing and footwear sets through clothing voucher system Cash assistance for non-food items in facilities Output 2.2: The non-food items stock of the CRC is replenished Procurement of replenishment stock – 500 sets of bed linen Outcome 3: The migrants and refugees have temporary shelter and settlement that will remain adequate until durable solutions are achieved Output 3.1: Facilities for communal use and performance of services have been upgraded and made available to migrants (New Output) 4 5 6 1 2 3 7 8 Activities planned Months Procurement motorised snow blower and snow shovels Procurement of tools, supplies for facilities maintenance and small inventory consumables Output 3.2:The National Society’s capacity to host migrants is increased through contingency planning (New Output) Procurement of 2 Alaska tents 6x13x3m for RLF service and for Protection and PSS teams Procurement of 2 inflatable tents for distribution

9

9

P a g e | 19 spots Procurement of other equipment including tent floor, lighting and other utensils and tools Output 3.3: The shelter items stock of the CRC is replenished Procurement of 3 tents of 240 m2 for (10x24x3,35 m) Procurement of 10 tents(6x5m) for 8 to 10 persons Procurement of other material such as tent floor and field beds Outcome 4: The longer term shelter needs of the migrants and refugees are met in solid shelter facilities in Kutina and Zagreb (New Outcome) Output 4.1: Assistance is provided in communal facilities to the migrants and refugees if needed (New Output) Procurement of refrigerators, TVs and sofas for living rooms, as well as equipment of kitchenette Refurbishment and equipment of 2 indoor fitness studio gyms Small construction works and equipment for outdoor children playground in Zagreb facility Small construction works and equipment for outdoor sports playground in Kutina Small refurbishment and equipment of handy craft workshop corners in Zagreb and Kutina Small refurbishment works in Zagreb and Kutina Furniture for Kutina and Zagreb facility – for accommodation of beneficiaries

Water, sanitation and hygiene Outcome 5: The risk of hygiene-related diseases has been reduced through the distribution of monthly hygiene packages to the most vulnerable migrants Output 5.1: Up to 500 migrants receive hygiene kits in Zagreb and Kutina (New Output) 1 2 3 Activities planned Months Procurement of 100 family, 150 single and 50 small children’s hygiene monthly parcels Supplementary distribution of 100 family hygiene monthly parcels Supplementary distribution of 150 single hygiene monthly parcels Supplementary distribution of 50 children’s hygiene monthly parcels

4

5

6

7

8

9

P a g e | 20 Output 5.2: The hygiene items are distributed in communal sanitary areas and laundry rooms in migrant shelter facilities (New Output) Procurement of toilette paper, paper towels, hand soaps, hand disinfectants, washing powder and fabric softener Distribution of procured hygiene items

Health Outcome 6: The migrants are protected and provided with psychosocial and practical support, including providing recreational activities to adults and children in the camps and shelters Output 6.1: The most vulnerable migrants and refugees are identified and assisted according to their needs 4 5 6 1 2 3 7 8 9 Activities planned Months Initial assessment and identification of vulnerabilities of migrants Providing protection to groups at risk Providing basic PSS support to people in distress Output 6.2: Equipment and other supplies needed to support these activities are purchased to facilitate the work of the Croatian Red Cross teams in the protection of migrants and the provision of psychosocial support previously in the Slavonski Brod Camp, and currently in shelters in Zagreb and Kutina (New Output) Procurement of equipment for indoors children corner in Kutina Procurement of furniture and equipment for educational workshops in Zagreb and Kutina Procurement of sewing machines and basic furniture for creative workshops in Zagreb and Kutina Organization and implementation of educational and creative workshops for migrants Procurement of indoors table tennis and sports equipment Technical and skilled support in CRC Job Centre as well as creative workshops in both facilities Procurement of sanitizing material and first aid kits for CRC staff and volunteers Capacity building for the new programme - PSS, Lay counsellors, PFA, Developing & preparation & printing of IEC materials

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Restoring Family Links (RFL) Outcome 7: Family links are restored wherever people are separated from or without news of their families Output 7.1: Family tracing services are provided to the migrants and when needed, referrals are made to the psychosocial support services 4 5 6 1 2 3 7 8 Activities planned Months Procurement of RFL leaflets, posters and brochures Distribution of RFL leaflets, posters and brochures at the reception camp and at shelter facilities Providing the migrants with basic information and RFL assistance Output 7.2: Successful measures are taken to re-establish and maintain contacts between vulnerable individuals and their families and to reunite them Procurement of mobile communication set with chargers and scanner Providing migrants with assistance to maintain contact to their relatives by phone or other communication means (internet) Providing migrants with assistance to reunify with their relatives

9

Community engagement and accountability (CEA) Outcome 8: The immediate information needs of migrants are met and their awareness of the situation raised Output 8.1: Migrants have access to basic information on available shelter relief and services as well as protection file 4 5 6 1 2 3 7 8 9 Activities planned Months Set up the field Info spots in in Slavonski Brod Camp Set up and operating of the Information spot in 2 asylum seekers and migrants facilities Procurement of LCD screen display and audio Preparation and distribution of information material for migrants Output 8.2: Our response, support and services are adapted and delivered in accordance with the feedback received through two-way dialogue with migrants (New Output) Conduct of focus groups meeting with migrants

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National Society capacity building Outcome 9: The operational capacities of the Croatian Red Cross are enhanced. Output 9.1: Specific workshop, training sessions and awareness raising campaigns on protection of refugees and migrants, psychosocial support, disaster management in the migrant crisis, restoring family links and stress management are organized. 4 6 1 2 3 5 7 8 9 Activities planned Months Conduct trainings and workshops for CRC staff and volunteers – basic training in asylum, migration, RFL, protecting and DM Conduct stress management workshops for staff and volunteers Capacity building for the new programme - PSS, Lay counsellors, PFA, Output 9.2: Equipment purchased to support the National Society. Procurement of 4W vehicle Temporary lease of 4 vehicles Procurement of IT and telecommunication equipment Output 9.3: The IT and data management capacities of the Croatian Red Cross are strengthened. Development of IT portal and database on Emergency Response Management Revision of accounting IT program for administration of Emergency Appeal and other donations

Quality programming / Areas common to all sectors Outcome 10: The quality of this operation is ensured and continuous improvement is provided. Output 10.1 The Croatian Red Cross is monitoring the situation and mobilizes its assets based on current needs. 3 1 2 4 5 Activities planned Months Negotiations and coordination with partner organisations On-site assessment and monitoring Mobilisation and coordination of volunteers and staff involved Weekly reports on the assistance provided

6

7

8

9