Retrieving and Modifying a Cruise Sabre Cruises Quick Reference

OVERVIEW Once a booking is confirmed in the Sabre® Cruises shopping and booking tool, you may need to search for a previous or existing booking. With Sabre Cruises, you can: Cancel the booking Change sailing dates or update passenger or immigration information, etc. Add or remove Special Service Requests or pre or post Cruise Packages, etc. Review Payment schedule Send payments to the cruise line LOOK UP A BOOKING Click Look Up Booking to search for a previous or existing booking. You can look up Individual or Group bookings. You have two methods to look for an Individual booking: Note: PCC is auto populated. 1) By Confirmation Number: Select the Cruise Line from the list. Type the Cruise Line Confirmation Number. Click Retrieve Booking.

2) Look Up by Passenger Name: Add Cruise Line and Last Name. All other fields are optional, but they help you identify the booking faster. Click Search.

You have four methods to look for a Royal Caribbean brands group booking: 1) By Group ID: Select the Cruise Line from the list. Type the Group ID. Click Retrieve Booking.

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2) Look Up group Sailing: Select the Cruise Line from the list. All other fields are optional, but they help you identify the booking faster. Click Search. 3) By Confirmation Number with in a Group: Select the Cruise Line from the list. Type the Cruise Line Confirmation Number. All other fields are optional, but they help you identify the booking faster. Click Retrieve Booking. 4) By Passenger Name with in a Group: Select the Cruise Line from the list. Type the Last Name and Group ID. All other fields are optional, but they help you identify the booking faster. Click Search. EXPANDED CRUISE BOOKING DETAILS SCREEN This screen displays your booking. All links can be clicked to open: Booking History: Shows all your booking transactions. Evening Attire: Details the clothing type for each night of the cruise. Modify Booking: Opens a window area with multiple modifying options. Passenger Details: Opens a window area with the personal information of All Passengers, or individual passengers (by name). Pricing Details: Enables you to see Detailed Charges and amounts due, as well as deposit deadline. Agency Information: Specifies your Agency’s details, and booking agent. Click Cancel Booking to cancel the entire reservation. New Search takes you back to the homepage. Click the Ignore and Retrieve button to ignore any changes you don’t want to save and retrieve the booking again.

Sabre Cruises: Retrieving and Modifying quick reference

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EXPANDED CRUISE BOOKING DETAILS SCREEN The Cruise Booking Details screen provides information on: Booking History Evening attire, for example: Nights Casual 7-night 3 10-night 5 11-night 5 12-night 6

Informal 2 2 3 3

Formal 2 3 3 3

Passenger Information Immigration Information Agency Statement and Payment Schedule includes deposit deadline and Credit Card Information Detail Pricing provides a detailed report of the booking expenses. Agency Information

Sabre Cruises: Retrieving and Modifying quick reference

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MODIFY A BOOKING When you click Modify Booking, the page displays several links. Each link allows you to modify the booking from that point on: Sailing: any of its three links redirect you to the beginning of the booking process. Rate Code: Takes you to the Rate Code Results page. As in the original booking, you can choose up to 3 rates. Category: Displays all the room categories available. Cabin: Allows you to choose again from the available cabins. Passenger Info: in this tab you can change the Passenger’s personal information. Also, you can modify or add any Immigration data the customer requires. Special Services: you can add or delete any of the special requests and preferences. Packages: by adding or removing checkmarks from the Transfers and Accommodation links, you can add, change or remove options. Payment and Insurance: Takes you to the Pricing Summary screen. Note: The Passenger Details links, the Pricing Details Links, and the Agency’s Details link, show you the pertinent information, but do not allow you to change the information. To the right, you can see an example of the screen that appears when you click any link to modify a booking. In this example, you see the Rate Code Results screen. In all of the windows, you have the option to Skip this Page, without any modifications. If you decide on any changes, click Continue after the modification. You will now be prompted down the booking path to confirm your changes (all bread crumb trail links will now be disabled) unless you choose to Ignore and Retrieve the booking, click New Search, or Home.

Sabre Cruises: Retrieving and Modifying quick reference

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REMOVE CRUISE LINE INSURANCE To remove Cruise Line Insurance, click the Modify Booking link, and click on Pricing and Payment. You now see the Price Summary screen. To remove the insurance, add a checkmark in the Remove Cruise Line Insurance box. Note: Do not click on any other checkbox. The flicker in your screen indicates you are redirected to another window.

ADD CREDIT CARD PAYMENT When you add checkmarks to View Agency Statement, View Payment Schedule and Add Credit Card Payment, new window areas open. To add credit card payment, fill in the information, as explained in the Sabre Cruises (Part 2) quick reference. Click Print to print the page. When ready, click Continue. Click Skip This Page in situations where you decide no changes to the data are needed.

You can find additional support on this product at: Agency eServices Format FinderSM help system (Sabre® ConnectedSM agencies only)

Sabre Cruises: Retrieving and Modifying quick reference

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