REQUEST FOR PROPOSALS (RFP) Khadi and Village Industries Commission (KVIC) invites offers to carry out market research for the following: 1. Pan India Market Survey for Khadi & Village (KVI) products 2. Assessment of demand for Khadi & Village Industries (KVI) products in the International Market 3. Assessment of the potential for setting up franchisee stores for Khadi Schedule of Tender S.No Activity 1

Pre-bid meeting at KVIC

2

Bid submission

3

Opening of technical bid

4th

Date/Time November, 2016 @ 3pm

21st November 2016 @ 3pm 21st November 2016 @ 4pm

Interested bidders may download the RFP document from the website, www.kvic.org.in. Once the RFP document has been downloaded, intimation must be sent to this effect to Director (Marketing), KVIC on email [email protected] and Director (RID), KVIC on e-mail [email protected]. Last date for submission of RFP: 21stNovember 2016 by 3.00 PM at the address mentioned below:

Director (Marketing) Khadi and Village Industries Commission “Gramoday", 3, Irla Road, Vile Parle (West) Mumbai, PIN-400 056. Maharashtra, India

Market Research Services for Khadi and Village Industries Commission (KV

KHADI AND VILLAGE INDUSTRIES COMMISSION (KVIC)

MARKET RESEARCH SERVICES TO ASSESS DEMAND FOR KHADI & VILLAGE INDUSTRIES (KVI) PRODUCTS IN THE INTERNATIONAL MARKET

Tender No: KVIC/KRDP/MR-3 Dated: 24 October 2016

This request for proposal (RFP) document is for ‘Market Research Services for Khadi and Village Industries Commission’. Interested bidders are invited to participate in this engagement with KVIC.

Tender Number - KVIC/KRDP/MR-1

Market Research Services for Khadi and Village Industries Commission (KVIC)

TABLE OF CONTENTS

1 LETTER OF INVITATION ..............................................................6 2 HIGHLIGHTS OF RFP .....................................................................8 3 DEFINITIONS ....................................................................................9 4 BACKGROUND ...............................................................................13 4.1 COMPANY OVERVIEW.....................................................................13 4.2 OBJECTIVES ....................................................................................13 4.3 FUNCTIONS .....................................................................................14 5 ABOUT THE PROJECT .................................................................16 6 SCOPE OF WORK ...........................................................................20 7 DELIVERABLES AND PAYMENT TERMS ...............................24 7.1 DELIVERABLES ...............................................................................24 7.2 PAYMENT TERMS............................................................................24 8 GENERAL TERMS AND CONDITIONS OF RFP ......................27 8.1 INVITATION FOR PROPOSAL ............................................................27 8.2 CLARIFICATION AND AMENDMENT OF RFP DOCUMENTS ...............27 8.3 ADDRESS OF CORRESPONDENCE .....................................................28 8.4 COST INCIDENTAL TO RFP PREPARATION.......................................28 8.5 PREPARATION OF PROPOSAL ...........................................................29 8.6 RFP DOCUMENT FEE ......................................................................31 8.7 EARNEST MONEY DEPOSIT .............................................................31 8.8 SUBMISSION, RECEIPT AND OPENING OF PROPOSALS .....................32 Khadi and Village Industries Commission 2

Tender Number - KVIC/KRDP/MR-1

Market Research Services for Khadi and Village Industries Commission (KVIC)

8.9 LAST DATE OF SUBMISSION FOR BIDS ............................................37 8.10 LATE BIDS ......................................................................................38 8.11 PERIOD OF VALIDITY OF BIDS .........................................................38 8.12 MODIFICATION & WITHDRAWAL OF BIDS ......................................38 8.13 CONTRACT DEVIATIONS .................................................................41 8.14 BIDDER QUALIFICATIONS ...............................................................41 8.15 RIGHT TO WAIVE MINOR IRREGULARITIES .....................................41 8.16 CHANGE IN MR AGENCY REPRESENTATIVES ..............................41 8.17 RIGHT TO PUBLISH .........................................................................42 8.18 COMPLIANCE WITH MANDATORY REQUIREMENTS .........................42 8.19 REQUESTS FOR CLARIFICATIONS ON BIDS........................................42 8.20 EXTERNAL INFORMATION SOURCES ...............................................43 8.21 COLLUSIVE PROPOSAL....................................................................43 8.22 RETURN OF INFORMATION TO KVIC ..............................................43 8.23 CONFLICT OF INTEREST ..................................................................44 8.24 FALSE OR MISLEADING CLAIMS .....................................................45 8.25 NO RELIANCE .................................................................................45 8.26 AMENDMENT TO THE CONTRACT ....................................................45 8.27 ASSIGNMENT SUB CONTRACT .........................................................45 8.28 TAXES & DUTIES ............................................................................46 8.29 MODIFICATION AND VARIATION IN CONTRACT ..............................47 9 EVALUATION PROCESS ..............................................................48 9.1 PRE-QUALIFICATION CRITERIA FOR BIDDERS .................................49 9.2 EVALUATION OF BIDS .....................................................................50 10

GENERAL CONDITIONS OF THE CONTRACT ...................53

10.1 ADDRESS OF CORRESPONDENCE .....................................................53 Khadi and Village Industries Commission 3

Tender Number - KVIC/KRDP/MR-1

Market Research Services for Khadi and Village Industries Commission (KVIC)

10.2 RELATIONSHIP BETWEEN THE PARTIES ...........................................53 10.3 STANDARDS OF PERFORMANCE ......................................................53 10.4 DELIVERY AND DOCUMENTS ..........................................................54 10.5 INTELLECTUAL PROPERTY RIGHTS .................................................54 10.6 RETURN OF INFORMATION TO KVIC ..............................................55 10.7 AMENDMENT TO THE CONTRACT ....................................................55 10.8 ASSIGNMENT ..................................................................................55 10.9 SUSPENSION....................................................................................56 10.10 LEGAL JURISDICTION ...................................................................56 10.11 NOTICE ........................................................................................57 10.12 LIMITATION OF LIABILITIES .........................................................57 10.13 MISCELLANEOUS .........................................................................58 10.14 PERFORMANCE BANK GUARANTEE .............................................59 10.15 LIQUIDITY DAMAGES...................................................................60 10.16 TERMINATION OF CONTRACT.......................................................61 10.17 TERMINATION FOR INSOLVENCY, DISSOLUTION ..........................61 10.18 FORCE MAJEURE .........................................................................61 11

DATA SHEET ................................................................................63

12

DETAILED FORMATS ................................................................65

12.1 FORM 1 - COVER LETTER – TECHNICAL PROPOSAL ........................66 12.2 FORM 2 – PRE BID QUERIES FORMAT .............................................69 12.3 FORM 3 – PRE-QUALIFICATION COMPLIANCE CHECKLIST ................70 12.4 FORM 4 – ABOUT THE ORGANIZATION AND RELEVANT EXPERIENCE 73 12.5 FORM 5 – WORK PLAN ...................................................................75

Khadi and Village Industries Commission 4

Tender Number - KVIC/KRDP/MR-1

Market Research Services for Khadi and Village Industries Commission (KVIC)

12.6 FORM 6: PROJECT APPROACH AND METHODOLOGY (NOT MORE THAN 5 PAGES) ........................................................................................76

12.7 FORM 7: TEAM DEPLOYMENT STRUCTURE .....................................77 12.8 FORM 8: CVS ..................................................................................78 12.9 FORM 9: COVER LETTER - FINANCIAL PROPOSAL ...........................81 12.10 FORM 10: PRICE SCHEDULE .........................................................83 12.11 FORM 11: PERFORMANCE BANK GUARANTEE .............................85 12.12 FORM 12: DOCUMENTAL EVIDENCE IN FAVOR OF AUTHORIZED SIGNATORY..............................................................................................91

Khadi and Village Industries Commission 5

Tender Number - KVIC/KRDP/MR-1

Market Research Services for Khadi and Village Industries Commission (KVIC)

1 Letter of Invitation

This request for proposal (RFP) document is for ‘Market Research Services for Khadi and Village Industries Commission (KVIC)’. Interested bidders are invited to participate for this engagement in KVIC. Khadi and Village Industries Commission (KVIC) is a statutory body created by an Act of Parliament (No.61 of 1956 and as amended by Act.No.12 of 1987 and Act.No.10 of 2006). Established in April 1957, it took over the work of the former All India Khadi and Village Industries Board. It functions under the administrative control of the Ministry of Micro, Small and Medium Enterprises, Government of India. The objective of this engagement is to understand consumer perception and opportunities with respect to Khadi through a primary survey across identified cities in India. Interested bidders may download the RFP document from the website, www.kvic.org.in. Once the RFP document has been downloaded, intimation must be sent to this effect to Director

(Marketing),

KVIC

on

e-mail

[email protected] and Director (RID), KVIC on e-mail [email protected]. If such intimation is not received, the bid may be treated as unresponsive. Further Rs. Khadi and Village Industries Commission 6

Tender Number - KVIC/KRDP/MR-1

Market Research Services for Khadi and Village Industries Commission (KVIC)

5000/- has to be paid along with the final bid document as Bid Fees. The bid has to be prepared in English. Last date for submission of RFP: 21st November 2016 by 3 PM at the address mentioned below. Director (Marketing) Khadi and Village Industries Commission Gramoday", 3, Irla Road, Vile Parle (West), Mumbai, PIN-400 056. Maharashtra, India

Khadi and Village Industries Commission 7

Tender Number - KVIC/KRDP/MR-1

Market Research Services for Khadi and Village Industries Commission (KVIC)

2 Highlights of RFP

S. No. 1.

Details

Timeline

Publishing of RFP

T0 24th October

2. 3.

Last date of sending pre- T0+ 11 days bid queries*

3rd November

Pre bid meeting at KVIC

4th November,3 pm

Pre 4.

bid

Response

to

queries

5th November

Bid submission

Submission @ 3pm 21st November

5.

Technical Bid Opening

4pm on 21st November

6.

Technical Presentation

24th November

7.

Financial bid opening

28th November

8.

Evaluation of final results

29th November

9.

Issue of Work Order

30th November

Khadi and Village Industries Commission 8

Tender Number - KVIC/KRDP/MR-1

Market Research Services for Khadi and Village Industries Commission (KVIC)

3 Definitions

S. Particulars No 1. Addendum

2. Approved and Approval

3. Award of contract

4. Bid

Definitions In addition to Specifications (RFP) document, any other document issued to the bidders by KVIC in the context of this bidding process Where used in the Specification shall mean, respectively, approved by and approval of the CLIENT. When the words 'Approved', 'Approval', 'Subject to Approval', 'Satisfactory', 'Equal to', 'Proper', 'Requested', 'As Directed', 'Where Directed', 'When Directed', 'Determined by', 'Accepted', ‘Permitted', or words and phrases of like import are used, the approval, judgment, direction, etc. is understood to be a function of the CLIENT Shall mean the date of issue of the work/purchase order or the letter of intent, whichever is earlier Shall mean the proposal/document that the BIDDER submits in the requested and specified form in the Specification

Khadi and Village Industries Commission 9

Tender Number - KVIC/KRDP/MR-1

Market Research Services for Khadi and Village Industries Commission (KVIC)

S. Particulars No 5. Bidder

6. 7.

8.

9.

10.

11.

12. 13.

Definitions

Shall mean Market Research Agency (MR Agency) that quote against an enquiry. Pre-qualification for the MR Agency (Single bidder/ Consortium) has been outlined in the RFP. Business of Client Khadi & Village Industry Products Companies Act Act of Parliament (No.61 of 1956 and as amended by Act.No.12 of 1987 and Act.No.10 of 2006) Contract or Purchase Shall mean the order and associated Order specification executed by the Client and the MR Agency including other documents agreed between the parties or implied to form a part of the Contract Contract Period Shall mean the period during which the Contract’ shall be executed as agreed between MR Agency and CLIENT in the Contract Contract Price Shall mean, if there is formal agreement, the prices referred to in the agreement or if there is no formal agreement, the price agreed to be the value of the Contract Date of Contract Shall mean the calendar date on which the CLIENT and MR Agency have Signed the Contract. ‘Effective date of Contract’ shall mean the Calendar date on which the CLIENT have issued to the MR Agency, the letter of intent / Award Government Shall mean Government of India KVIC Khadi and Village Industries Commission is the Client in this engagement

Khadi and Village Industries Commission 10

Tender Number - KVIC/KRDP/MR-1

Market Research Services for Khadi and Village Industries Commission (KVIC)

S. Particulars Definitions No 14. Letter of Intent (LOI) Written communication to the successful bidder on KVIC’s intention to sign Contract with them to fulfill the requirements of Specifications (RFP) 15. Month Shall mean a calendar month 16. Notice in Writing or Shall mean a notice, in written, typed Written Notice or printed characters sent (unless delivered personally or otherwise proved to have been received) by registered post to the last known private or business address or registered office of the addresses and shall be deemed to have been received when in ordinary course of post it would have been delivered 17. Owner/ Purchaser/ Shall mean KVIC on whose behalf the Client / Employer enquiry is issued and shall include their successors and assigns, as well as his authorized officers/representatives 18. Project ‘Market Research Services for Khadi and Village Industries Commission (KVIC)’ 19. Specifications Shall mean collectively all the terms and stipulations contained in those portions of the Contract known as General Conditions, the specifications and such Amendments, Revisions, Deletions or Additions, as may be made in the Agreement and all written agreements made or to be made pertaining to the method and manner of performing the work or to the quantities and qualities of the materials to be furnished under the Khadi and Village Industries Commission 11

Tender Number - KVIC/KRDP/MR-1

Market Research Services for Khadi and Village Industries Commission (KVIC)

S. Particulars No

Definitions Contract All the documents issued to the bidder

20. Sub-Contractor

21. Week 22. Work Order

23. Writing

24. Corrigendum

Shall mean the person named in the Contract undertaking part of the Work or any person to whom a part of Contract has been sublet with the consent in writing of the CLIENT and shall include his heirs, legal representatives, successors and permitted assigns. Shall mean a calendar week Written Order signed by KVIC after the successful bidder has accepted the LOI. This along with LOI, Specifications (RFP) document and the bidder's response to RFP shall constitute part of the Contract. Shall include any manuscript, type written or printed statement under or over signature and/or seal as the case may be. Any changes in the Terms of Reference constituting this RFP, the changes would be taken out in form of a corrigendum

Khadi and Village Industries Commission 12

Tender Number - KVIC/KRDP/MR-1

Market Research Services for Khadi and Village Industries Commission (KVIC)

4 Background 4.1 Company Overview Khadi and Village Industries Commission (KVIC) is a statutory body created by an Act of Parliament (No.61 of 1956 and as

amended by Act.No.12 of 1987 and

Act.No.10 of 2006). It has been entrusted with the responsibility for planning, promotion, organization and implementation of programmes for the development of Khadi and other village industries in rural areas in coordination

with

other

industries

engaged

in

rural

development, wherever necessary. Established in April 1957, it took over the work of the former All India Khadi and Village Industries Board. KVIC functions under the administrative control of the Ministry

of

Micro,

Small

and

Medium

Enterprises,

Government of India. 4.2 Objectives

The broad objectives that KVIC has set out:  The social objective of providing employment.  The economic objective of producing saleable article

Khadi and Village Industries Commission 13

Tender Number - KVIC/KRDP/MR-1

Market Research Services for Khadi and Village Industries Commission (KVIC)

 The wider objective of creating self-reliance amongst the people and building up of a strong rural community spirit. 4.3 Functions

The primary functions of KVIC include that of planning, promotion,

organization

and

implementation

of

programmes for the development of Khadi and other Village Industries in the rural areas in co-ordination with other agencies engaged in rural development. Its functions comprises building up of a reserve of raw materials and supply to producers, creation of common service facilities for processing of raw materials as semifinished goods and provisions of facilities for marketing of KVI products. It also organizes training of artisans engaged in Khadi & Village Industries. Further, KVIC also has the additional responsibility of creating a conducive environment for promoting research in the production techniques and equipments employed in the Khadi & Village Industries sector and providing facilities for the study of the problems relating to the same. It also promotes the use of non-conventional energy, bio-fertilizer and other organic products. Khadi and Village Industries Commission 14

Tender Number - KVIC/KRDP/MR-1

Market Research Services for Khadi and Village Industries Commission (KVIC)

KVIC is also entrusted with the task of providing financial assistance to institutions and persons who are engaged in the development and operations of Khadi & Village Industries and guiding them through supply of designs, prototypes and other technical information. In implementation of KVI activities, the KVIC may take steps to ensure genuineness of the products and to set up standards of quality and ensure that the products of Khadi and Village industries comply with the standards. KVIC may also undertake directly or through other agencies, studies concerning the problems of Khadi and Village industries besides experiments on pilot projects for the development of Khadi & Village industries. KVIC is authorized to establish and maintain separate organizations for the purpose of carrying out any or all the above matters besides carrying out any other matters incidental to its activities.

Khadi and Village Industries Commission 15

Tender Number - KVIC/KRDP/MR-1

Market Research Services for Khadi and Village Industries Commission (KVIC)

5 About the Project

Khadi is handcrafted textile of India. It was livery of freedom in independent India, now mandated as a livery of economic freedom in India for the rural artisans. Khadi is the pride of India and it has the distinction of being the only cloth to be used in the National Flag. Khadi has been a source of livelihood for about 10 Lacs spinners, weavers and

other

breadth

of

the

country.

Its

inherent

characteristics lie in its eco-friendliness by using simple technology and above all, its suitability to operate from artisan’s cottage itself. The Khadi and Village Industries Commission (KVIC) during the last few decades has played a significant role at the

grass

root

level

by

providing

employment

opportunities to the poorest of the poor in remote rural areas. Khadi sector Khadi means any cloth woven on handlooms in India from cotton, silk or woolen yarn handspun in India or from a mixture of any two or all of such yarns.

Khadi and Village Industries Commission 16

Tender Number - KVIC/KRDP/MR-1

Market Research Services for Khadi and Village Industries Commission (KVIC)

Khadi is estimated to constitute less than 1% of India’s textile market. The growth in production and sales of khadi is marginal compared to the increase in the production of textiles at a compound growth rate of 7% in volume and 15% in value during FY2002– FY2006. The textile industry has made tremendous strides with the adoption of modern technology, branding, and savvy marketing. In contrast, khadi has been unable to adapt to economic and technological advancements. As a result, the community-based production and marketing model of a product that is still revered, is neither able to gain market

share

nor

substantially

contribute

to

rural

employment. Another concern area is towards competition taking advantage of non-genuine Khadi in the market - In the current market place, close substitutes and duplicates are getting sold under the Khadi name. However, given its size and diversity, India has significant opportunities for genuine Khadi if it is efficiently produced and marketed. Simultaneously, repositioning of khadi is needed to link the consumer perception of Khadi with its genuineness, environment friendly, socially conscious, and fair wage characteristics.

Khadi and Village Industries Commission 17

Tender Number - KVIC/KRDP/MR-1

Market Research Services for Khadi and Village Industries Commission (KVIC)

Village Industries As per KVIC act, Village Industry means any industry located in Rural area which produces any goods or renders any service with or without the use of power, in which the fixed capital investment per head of an artisan or of a worker does not exceed INR 1 lakh rupees in plain area and INR 1.5 lakhs in hilly area or such other sum to be notified in the official Gazette, be specified from time to time by the Central Government. The Village Industries under the purview of KVIC broadly includes Agro based and Food processing industry, Forest based industry, Hand Made paper and fibre industry, Mineral based industry, Polymer and Chemical based industry, Rural engineering and biotech industry and Polyvastra industry Khadi Reform and Development Program (KRDP) Funded by Asian Development Bank, the Khadi Reform and

Development

Program

(KRDP)

outcome

is

revitalization of the Khadi and Village Industries subsector with enhanced sustainability of khadi, increased employment artisan

generation

welfare,

and

and

incomes,

development

increased of

select

traditional village industries. The reform of production

Khadi and Village Industries Commission 18

Tender Number - KVIC/KRDP/MR-1

Market Research Services for Khadi and Village Industries Commission (KVIC)

and

marketing

of

khadi

will

lead

to

sustainable

employment opportunities at low per capita investment The policy and institutional framework for khadi needs be anchored to the core principle of sustainability. Though the Khadi and Village Industries Commission (KVIC) have been mandated to maintain the welfare oriented approach but due importance needs to be extended, not to ignore market-based approach. Accordingly, as part of the Program,

the

Government

has

formulated

a

comprehensive reform package for khadi and established an implementation framework for KVIC to carry out the proposed reforms One of the key priority areas under the KRDP is effective Marketing

of

Khadi

through

Private

Sector

Participation. Professional capability and orientation to assess evolving market dynamics and the flexibility to respond swiftly is critical for the effective marketing of khadi. In light of the above, understanding perception of customers,

retailers,

whole-sellers

and

industry

experts on Khadi is the most critical step. In order to formulate a positioning and market strategy KVIC

Khadi and Village Industries Commission 19

Tender Number - KVIC/KRDP/MR-1

Market Research Services for Khadi and Village Industries Commission (KVIC)

wants to understand opportunities with respect to Khadi in the international market. In addition to the above, KVIC would also like to understand the perception of customers towards traditional

village

industry

products

limited

to

product portfolio under 5 categories: Honey, Hand Made Paper, Leather, Agro based & Food processing (such as papad, pickle, jam, jelly, squash etc) and Herbal

Health

and

Cosmetics

(such

as

henna,

shampoo, face scrub, herbal body wash, moisturizer, face wash, lip balm etc) (Any further details on KVIC and their product portfolio under Khadi and village industries are available on KVIC website www.kvic.org.in )

6 Scope of work The assignment involves market research for gaining an understanding of demand for Khadi and Village Industry (KVI) products in the market, prepare

marketing

Khadi and Village Industries Commission 20

Tender Number - KVIC/KRDP/MR-1

Market Research Services for Khadi and Village Industries Commission (KVIC)

strategy

for

KVI

products

in

the

international

market. Specific objectives of the assignment:  To

assess

demand

for

KVI

products

in

international market (through survey of exporters in India and secondary research). Demand should be assessed across income segments and age groups  To categorize the identified products based on demand (high, medium and low)  To assess consumer awareness regarding Khadi Mark  To assess extent of implementation of Khadi Mark by entities engaged in production / sale of Khadi The

market

research

would

need

to

cover

both

quantitative and qualitative analysis. The quantitative analysis should be backed by both primary and secondary data;

while

the

qualitative

data

will

involve

the

views/opinions of retailers, wholesellers and experts.

Khadi and Village Industries Commission 21

Tender Number - KVIC/KRDP/MR-1

Market Research Services for Khadi and Village Industries Commission (KVIC)

The survey should bring in the following two major deliverables: 1) Market Strategy Report for promoting Khadi and VI Products in the international market with demand forecasting and related data of market share that can be achieved by KVIC in the international market 2) Product categorisation based on demand (high, medium and low) The table below presents the list of respondents to be interviewed as part of the primary survey along with the sample size and the indicative areas for investigation: Sl

Respondent Category

No 1

2

Sample

Key investigation areas (indicative)

Size Bulk purchasers − Textile companies/ boutiques/ Marketing companies / corporate sector organizations with proportionate coverage in the selected cities.

50

Experts

20

in

designing

textile

/

fashion

       

Uniqueness and genuineness of Khadi vis-à-vis other textile products Value additions / conversions done by the bulk purchasers Trends in consumer preferences for Khadi Products Key challenges foreseen in order to promote Khadi apparels and garments Emerging styles/designs Suggestions for promoting Khadi Trends in demand and supply of Khadi and Khadi products Ease towards usage of Khadi apparels and home textiles vis-a-vis other apparels in terms of design, acceptability in market, etc.

Tender Number - KVIC/KRDP/MR-1

Market Research Services for Khadi and Village Industries Commission (KVIC)

Sl

Respondent Category

No

Sample

Key investigation areas (indicative)

Size    

3

Key Exporters

− Large Khadi / VI institutions and private sector agencies. − Institutions such as the Export Promotion Council (EPC), Federation of Indian Export Organisations (FIEO), Textile / Apparel / handicraft Promotion Councils, India Trade Promotion Organisation (ITPO), CII, ASSOCHAM, FICCI,

10

        

Promotion of Khadi apparels and Khadi home textiles through different communication channels and media Potential fashion trends / line of apparels for Khadi Positioning of Khadi as an exclusive brand Issues and challenges in the industry in branding and marketing Khadi Suggestions for promotion of Khadi Current range of KVI products exported Trends in exports Modalities / channels of exports Demand for particular KVI products in specific geographies (countries / cities) Perception regarding emerging trends for demand for KVI products Identification of key products (over and above the existing exports) with potential for exports Challenges in exports of KVI products Specific suggestions for increasing exports

Khadi and Village Industries Commission 23

Tender Number - KVIC/KRDP/MR-1

Market Research Services for Khadi and Village Industries Commission (KVIC)

7 Deliverables and Payment terms

7.1 Deliverables

SN Milestones

Timelines in days

1

Date of issue of LoI

2

Sampling plan, Instrument /

T0 T05

Questionnaire design 3

Survey outputs (data in excel

T30

format) 4

Draft Report and presentation

T35

5

Final Report and presentation

T45

7.2 Payment Terms

Sl. Milestones No. 1

Mobilization advance against Bank Guarantee

Percentage Criteria for Payment of Payment 10% The bidder would need to submit an equivalent amount of Bank Guarantee (BG), as mentioned under Clauses pertaining to Security Deposit, and the same will be valid till final execution of the order.

Tender Number - KVIC/KRDP/MR-1

Market Research Services for Khadi and Village Industries Commission (KVIC)

Sl. Milestones No.

2

4

5

Percentage Criteria for Payment of Payment The successful bidder shall submit its claim to the controlling officer of this contract for giving effect of the payment. Submission of 10% 10% of the contract Sampling Plan value will be paid and within 20 working Questionnaires days after submission of the sampling plan and questionnaires/ tools and acceptance of the same by the competent authority at KVIC. Draft Report, 50% 50% of the contract presentation value will be paid and within 20 working submission of days after submission Survey of draft report(s), outputs presentation & other deliverables (for expert opinions MR agency to furnish soft copy of transcripts recorded conversation of audio tapes to KVIC) to KVIC and acceptance of the same by the competent authority at KVIC. Final Report

30%

Balance 30% of the

Khadi and Village Industries Commission 25

Tender Number - KVIC/KRDP/MR-1

Market Research Services for Khadi and Village Industries Commission (KVIC)

Sl. Milestones No. and presentation

Percentage Criteria for Payment of Payment contract value as full as final settlement will be paid within 20 working days on successful completion of the work and submission of final deliverable /final reports and acceptance of the same by the competent authority at KVIC.

Note: Payments after every stage will be released only after acceptance of deliverables by KVIC

Khadi and Village Industries Commission 26

Tender Number - KVIC/KRDP/MR-1

Market Research Services for Khadi and Village Industries Commission (KVIC)

8 General Terms and Conditions of RFP

8.1 Invitation for Proposal

This “Invitation for Proposal” is for “Market Research Services for Khadi and Village Industries Commission (KVIC)”. Sealed offers (both Technical and Financial) prepared in accordance with the procedures enumerated in this document 8.2 Clarification and Amendment of RFP Documents

Any observation on any aspect of the RFP may please be communicated to KVIC at the e-mail mentioned in the Data Sheet not later than 3rd November 2016. The observations

will

be

evaluated

and

any

necessary

amendments will be absorbed into the RFP in the form of a corrigendum which will be updated on the KVIC website if required. Also, KVIC may choose to conduct a pre-bid conference for answering the queries related to the engagement, if required. The date, venue and time of the pre-bid Khadi and Village Industries Commission 27

Tender Number - KVIC/KRDP/MR-1

Market Research Services for Khadi and Village Industries Commission (KVIC)

conference

will

be

uploaded

on

the

KVIC

website.

Prospective bidders are requested to check the website frequently for any update. If KVIC do not wish to conduct the pre-bid conference, response to the pre bid queries of the agencies shall be emailed to the respective agencies by 5th November 2016.

8.3 Address of Correspondence

The Bidder shall send correspondence / communication at the official mailing address and e-mail as mentioned by KVIC in the Data Sheet. 8.4 Cost incidental to RFP Preparation Bidders

shall

bear

all

costs

associated

with

the

preparation and submission of their proposals and contract negotiation. KVIC is not bound to accept any proposal, and reserves the right to annul the selection process at any time prior to Contract award, without any liability to the bidders.

Khadi and Village Industries Commission 28

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8.5 Preparation of Proposal

One Bidder can submit only one Bid in response to this Tender Document. No Bidder is allowed to submit more than one Bid. No consortium bids will be allowed. The bidders are requested to submit a Proposal written in the language(s) specified in the Data Sheet. The bidder is requested Marketing,

to confirm

KVIC

[email protected]

email

Director

by e-mail to

ID:

(RID)

Director

[email protected], KVIC

email

after

successfully downloading the RFP document.

8.5.1 Technical Proposal

a. In preparing the Technical Proposal, the bidders are expected to examine the documents comprising this RFP in detail. Material deficiencies in providing the information requested may result in rejection of a Proposal. b. The technical proposal should also comprise the following as per format: Form 1 Form 3 Form 4

Cover Letter – Technical Proposal Pre-qualification compliance checklist About the organization and relevant

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Form Form Form Form Form

a.

5 6 7 8 12

experience Work Plan Project Approach and Methodology Team Deployment CV’s Documental evidence in favor Authorized signatory

of

In addition to the above the bidder may also include details on: i.

Accreditation /rating, by Independent Certifying Agencies, if any.

ii.

Other details as called for in the bid documents or which the bidder may like to highlight (if any)

8.5.2 Financial Proposal

a.

In preparing the Financial Proposal, the bidders are expected to take into account the requirements and conditions of the RFP document. The Financial Proposal should follow Standard Forms as provided in the RFP document

and

list

all

costs

associated

with

the

Assignment. b.

Price Bid should comprise of the following : Form 9

Cover Letter – Financial Proposal

Form 10

Price Schedule

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c.

The Bidders should express the price of their services (inclusive of taxes) in Indian Rupees.

8.6 Cost of RFP Document

a. Cost of RFP document will be Rs. 5000/- (nonrefundable) in the form of crossed demand draft drawn on any scheduled bank, payable at par in Mumbai in favor of ‘Chief Executive Officer, Khadi and Village Industries Commission’, Mumbai has to be submitted along with the bid. b. Proposals not accompanied by RFP Document Fee shall be rejected as non-responsive. 8.7 Earnest Money Deposit

a. Bid Security i.e. Earnest money amounting to Rs. 100,000/- (One lakh only) in the form of Demand Draft/Bankers

Cheque

drawn

in

favor

of

“Chief

Executive Officer, KVIC", Mumbai-400 056 on any Scheduled Bank approved by Reserve Bank of India, must be submitted along with the Proposal. Earnest Money in any other form will not be accepted. b. Proposals

not

accompanied

by

EMD shall be

rejected as non-responsive.

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c. No interest shall be payable by the Client for the sum deposited as EMD. d. The EMD of the unsuccessful bidders would be returned within one month of finalization of the contract e. The EMD shall be forfeited in case of the following events: i.

If Proposal is withdrawn during the validity period or any extension agreed by the bidder thereof.

ii.

If the Proposal is varied or modified in a manner not acceptable to KVIC after opening of Proposal during the validity period or any extension thereof.

iii.

If the bidder tries to influence the evaluation process.

8.8 Submission, Receipt and Opening of Proposals

a. The original proposal, both Technical and Financial Proposals shall contain no interlineations or overwriting, except as necessary to correct errors made by the bidders themselves. The person who has signed the proposal must initial such corrections. Submission letters for both Technical and Financial Proposals should respectively be in the formats mentioned in the RFP document.

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b. An authorized representative of the bidder shall initial all pages of the original Technical and Financial Proposals. The authorization shall be in the form of a written power of attorney or copy of board resolution or

in

any

other

form

demonstrating

that

the

representative has been duly authorized to sign. a. Two physical hard copies of the Technical and one

copy

of

financial

proposal

should

be

submitted. b. In addition to the physical hard copy, the technical proposal should also be submitted in soft copy in a CD having a pdf version which is not password protected. c. The process for submission of bids is explained as below: i.

Cover 1: Earnest Money and bid fees

ii.

Cover 2: Technical Bid (2 hard copies and 1 CD in the cover)

iii.

Cover 3: Financial Bid (1 hard copy in the cover)

iv.

Cover 4: Bid Fees

v.

Cover 5: The envelope/ cover shall contain Cover 1, 2, 3 and 4

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d. Cover

1: A letter, in a separate sealed cover,

enclosing Earnest Money, should be submitted with the Bid. The envelope should be superscripted with “Cover 1 – Earnest Money” and the Tender Number & Due Date should also be mentioned. The envelope shall only contain Bid Security i.e. Earnest Money, to be submitted as per Earnest Money Clause of the General Conditions of Contract. If Earnest Money is not submitted as per Clause in the General Conditions of the contract, Technical and Financial bid shall not be opened. e. Cover 2: All copies of the Technical bid including the CD should be put in a single sealed cover, mentioning the Tender Number & Due Date, and super scribing the wordings "Cover 2 - Technical Bid". [One copy of the technical proposal should be marked as "Original" and other as "Copy 1"]. Please note that prices should not be indicated in the Technical Bid. The bid will be treated as cancelled or non responsive in case there is a mention of price or commercials in the Technical bid. f. Cover 3: Single copy of financial bid should be put in a single sealed cover, mentioning the Tender Number &

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Market Research Services for Khadi and Village Industries Commission (KVIC)

Due Date, and super scribing the wordings "Cover 3 Financial Bid". g. Cover 4: A non- refundable Bid fees of Rs. 5000/- in the form of crossed demand draft drawn on any scheduled bank, payable at par in Mumbai in favor of ‘ Chief Executive Officer, Khadi and Village Industries Commission’, Mumbai. The Demand Draft shall be placed in a separate envelope. The envelope should be marked as “Cover 4 – Bid Fees”. In absence of the DD the bid shall be treated as non-responsive h. Cover 5: All the above four envelopes, Cover-1, Cover-2, Cover-3 and Cover-4 shall then be placed in the 5th Cover and to be submitted duly sealed. The Tender No., Due Date, Item etc. should be clearly indicated on the 5th Cover, along with mention of four above covers as enclosed. i. All the envelopes/cover thus prepared should also indicate clearly the name and address of the Bidder, to enable the Bid to be returned unopened in case it is declared "Late". j. In the event of any discrepancy between the bid copies, the “Original” shall govern. Khadi and Village Industries Commission 35

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Market Research Services for Khadi and Village Industries Commission (KVIC)

k. The envelopes containing the Earnest Money and the Technical bid and the Financial bid shall be opened by KVIC on the scheduled dates and time in presence of bidders or their authorized representatives. l. If Earnest Money and the Bid Fees is not submitted as per Clause in the General Conditions of the contract, the Technical and Financial bids shall not be opened and the same shall be returned to the bidders or their authorized representatives. m.

No price adjustment by the bidder shall be accepted

after opening of the bid documents. n. All bidders shall ensure that all pre-requisites as mentioned above are duly fulfilled by them and if there be any dispute regarding non-submission of any documents, incomplete documents, KVIC reserves the right to exclude the bidder from participation without assigning any reason. o. No deviations in the terms and conditions as laid out in the RFP will be accepted.

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Market Research Services for Khadi and Village Industries Commission (KVIC)

p. KVIC shall not be responsible for misplacement, loss, premature opening or damage to the envelope during submission through postal/courier dispatches. In all such cases if the envelopes are not sealed and/or marked as stipulated, this may lead to rejection of the proposal. q. Telegraphic

/

Tele

fax

/

Telex

/

E-mail

submissions / quotations will not be accepted. r. If the

Financial

Proposal is not submitted in a

separate sealed envelope duly marked as indicated above, this will constitute grounds for declaring the Proposal non-responsive. s. The Proposals must be sent to the address/addresses indicated in the Data sheet and received by the Client no later than the time and the date indicated in the Data sheet, or any extension to this date. Any proposal received by the Client after the deadline for submission shall be returned unopened.

8.9 Last Date of Submission for Bids

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Market Research Services for Khadi and Village Industries Commission (KVIC)

The bids should be submitted no later than 3.00 PM on 21st November 2016. 8.10 Late Bids

Any bid received by the KVIC after the appointed time on the last date for receipt of bids prescribed by the KVIC, will be rejected and/or returned unopened to the Bidder. 8.11 Period of validity of Bids

Bids shall remain valid for 180 days after the date of submission of the proposal. A bid valid for a shorter period will In

be

rejected

exceptional

as

circumstances,

Bidder's

KVIC

non-responsive. may

consent

solicit

the to

an extension of the period of validity. The request and the responses thereto shall be made in writing (post or email). A

Bidder

may

refuse

the

request

without

forfeiting its bid security. A Bidder accepting the request will not be permitted to modify its bid. 8.12 Modification & Withdrawal of Bids

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8.12.1 Amended Proposals A Bidder may submit an amended proposal before the deadline for receipt of proposals in consent with KVIC. Such amended proposals must be complete replacements for a previously submitted proposal and must be clearly identified as such in the transmittal letter. KVIC personnel will not merge, collate, or assemble proposal materials. No bid shall be modified subsequent to the last date for receipt of bids.

8.12.2

Bidder’s Rights to Withdraw Proposal

Bidders will be allowed to withdraw their proposals at any time prior to the deadline for receipt of proposals in consent with KVIC. The Bidder must submit a written withdrawal request signed by the Bidder’s duly authorized representative addressed to the concerned authority mentioned in the datasheet. The Bidder may modify or withdraw its bid after the bid's submission,

provided

that

written

notice

of

the

modification or withdrawal is received by KVIC prior to the last date prescribed for receipt of bids.

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Market Research Services for Khadi and Village Industries Commission (KVIC)

The withdrawal requests received after the deadline for receipt of the proposals will not be accepted. No bid shall be withdrawn in the interval between the last date for receipt of bids and the expiry of the bid validity period specified herein. Withdrawal of a bid during this interval shall result in the Bidder's forfeiture of its bid security.

8.12.3 Terms & Conditions for Bidders Printed terms and conditions of the Bidders will not be considered as forming part of their bids.

8.12.4 Clarifications on Bids When deemed necessary, KVIC may seek clarifications on any

aspect

from the Bidder on Technical bid. However, if price change is envisaged due to any clarification, supplementary bid in a separate sealed cover, commensurate with addition/ deletion only, shall be submitted prior to price bid opening only if agreed by KVIC.

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8.13 Contract Deviations

No deviations in the terms and conditions as laid out in the RFP will be accepted. 8.14 Bidder Qualifications

The

KVIC

Tender

Committee

may

make

such

investigations as necessary to determine the ability of the Bidder to adhere to the requirements specified within this RFP. The KVIC Tender Committee will reject the proposal of any Bidder who is not a responsible Bidder or fails to submit a responsive offer. 8.15 Right to Waive Minor Irregularities

The KVIC Tender Committee overseeing the RFP reserves the right to waive minor irregularities. The Committee also reserves the right to waive mandatory requirements provided that all of the otherwise responsive proposals fail to meet the same mandatory requirements and/or doing so does not otherwise materially affect the procurement. This right is at the sole discretion of the Committee. 8.16 Change in MR AGENCY Representatives

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KVIC reserves the rights to request a change in MR Agency representatives if the assigned representatives are not, in the opinion of KVIC, meeting its needs adequately. 8.17 Right to Publish

Throughout the duration of this bidding process and contract term, potential Bidders and contractors must secure from KVIC written approval prior to the release of any information that pertains to the potential work or activities covered by this procurement or the subsequent contract. Failure to adhere to this requirement may result in disqualification of the Bidder’s proposal or termination of the contract.

8.18 Compliance with Mandatory Requirements

All proposals will be reviewed for compliance with the mandatory requirements as contained within the RFP. Proposals deemed non-responsive will be eliminated from further consideration. 8.19 Requests for clarifications on bids

The KVIC Tender Committee may at its sole discretion contact the Bidder for clarification of the response. Khadi and Village Industries Commission 42

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8.20 External Information Sources

The KVIC Tender Committee may use other sources of information in proposal evaluation as required. 8.21 Collusive Proposal

Bidders and their employees, agents, advisors and any other person associated with the bidder, must not engage in any collusive proposal, anti competitive conduct or any other similar conduct with any other bidder or any other person in relation to the preparation or lodgment of response. In addition to any other remedies available under any law or any contract, KVIC reserves the right, in its sole and absolute discretion, to reject any submission lodged by a bidder that engaged in any collusive proposal, anti competitive conduct or any other similar conduct with any other bidder or any other person in relation to the preparation or lodgment of proposals.

8.22 Return of Information to KVIC

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Market Research Services for Khadi and Village Industries Commission (KVIC)

KVIC reserves the right, in its sole and absolute discretion, to demand that at any stage all written information provided by KVIC (whether confidential or otherwise and without regard to the type of media on which such information was provided to any bidder, including all copies of such information) be:  Returned to KVIC, in which case the bidder must promptly return all such information to the address identified by KVIC; or  Destroyed by the bidder, in which case the bidder must promptly destroy all such information and provide KVIC with written certification that it has been destroyed. 8.23 Conflict of Interest

The Client requires that Bidder to provide professional, objective, and impartial advice and at all times hold the Client's interests paramount, strictly avoid conflicts with other Assignment/jobs or their own corporate interests and act without any consideration for future work. Without limitation on the generality of the foregoing, MR

Agency,

and

any

of

their

affiliates,

shall

be

considered to have a conflict of interest and shall not be recruited, under any of the circumstances. Khadi and Village Industries Commission 44

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8.24 False or Misleading Claims

KVIC may in its absolute discretion exclude or reject any proposal that in the reasonable opinion of KVIC contains any false or misleading claims or statements. KVIC has no liability to any person or agency for excluding or rejecting any such proposal. 8.25 No Reliance

Bidders must form independent judgments about any information and other figures in the RFP. Bidders must make their own enquiries to form their judgments. KVIC has no liability to any person who acts or fails to act in reliance on any information or figures in this RFP. 8.26 Amendment to the Contract

No variation or modification of the terms of the Contract shall be made except by written amendment signed by both the parties i.e. the organization/agency and the KVIC. 8.27 Assignment sub contract

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Market Research Services for Khadi and Village Industries Commission (KVIC)

The Bidder shall not assign or sub contract, in whole or in part, its obligations to perform under the Contract, except with written prior permission of KVIC.

8.28 Taxes & Duties

All Custom Duties, Excise Duties, Sales Taxes, levies, local taxes, VAT, work contract tax and other Taxes and Duties, Levies payable by the bidder in respect of the transaction made by the bidder procuring any components, services etc. shall be included in the bid price and no separate claim on this behalf will be entertained by KVIC.

Wherever Excise duty, Service Tax, VAT etc. is applicable, the due credit under the MODVAT (Modified Value Added Tax) scheme as per the relevant Government policies wherever applicable, shall be taken into account by the Bidder while quoting bid price.

As regards the Income Tax, surcharge on Income Tax and other taxes including tax deduction at source, the Bidder shall be responsible for such payment to the concerned authorities within the prescribed period.

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Bidders will have to clearly indicate the MODVAT amount included in their price for which relevant documents will have to be submitted by them for claiming the MODVAT by the client.

8.29 Modification and Variation in Contract

The Client may at any time, by a written order given to the organization/agency, make changes within the general scope of the Contract.

If any such change causes an

increase or decrease in the cost of, or the time required for, the organization/agency performance of any part of the work under the Contract, whether changed or not changed

by

the

order,

an

equitable

adjustment

mutually agreed upon, shall be made in the Contract Price or delivery schedule, or both, and the Contract shall accordingly

be

amended.

Any

claims

by

the

organization/agency for adjustment under this Clause must be asserted within 7 days from the date of the organization/agency receipt of the Client’s changed order.

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9 Evaluation Process

KVIC will undertake a three step evaluation that is mentioned below.  The first step of evaluation will be a prequalification evaluation stage where only those bidders who qualify the pre-qualification criteria are considered for the second stage.  The second stage of evaluation will be technical evaluation stage. The technical proposals shall be evaluated on a total score of 85. The bidder would scores a minimum of 50 marks in the technical evaluation stage mentioned below, shall be called for a technical presentation.  The third stage of the evaluation shall be technical presentation consisting of 15 marks  The

aggregate

qualifying

mark

for

technical

evaluation stage and technical presentation shall be 70. Only the bidders achieving the qualifying mark shall be eligible for being considered for the Financial Bid.  The fourth stage will be financial bid evaluation.

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Market Research Services for Khadi and Village Industries Commission (KVIC)

9.1 Pre-Qualification Criteria for bidders

S. No. 1.

2.

3.

Qualification Criteria The Bidder should have an annual financial turnover of INR 1 Crore ending March 31 2016 for each of the last three years i.e. 2013-14, 2014-15, 201516 Bidder should be a company registered under Companies Act of India, a registered partnership firm or an LLP, Government or quasi government organizations and should be in existence in the business for at least 3 years in India (as of 31.3.2016) The Bidder should have completed at least three pan India market research assignments (of which at least 1 is in the apparels, consumer products) worth a minimum of Rs. 25 Lakhs each for Central Government/ State Government/ Government Body/ PSU/ Private enterprises in last three years i.e ending

Supporting documents to be submitted Proof of which is to be submitted in the form of CA & CS certificate

Copy of the Certificate of Incorporation for a company or registered partnership deed of the firm

Copy of the Work Order along with Completion Certificate

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S. No.

4.

5.

Qualification Criteria

Supporting documents to be submitted

September 2016 The Bidder should not have Company Secretary been Blacklisted or certified document involved in any Corrupt & Fraudulent Practices by any Central/ State government ministry/affiliate or Public sector undertaking Self-Certified Offices or associates in Document atleast the following cities: Mumbai, Delhi, Guwahati, Kolkata, Bangalore and Lucknow

KVIC will verify compliance to the pre qualification criteria of the RFP. The bids which do not conform to the conditions shall be straight away rejected. Only those bids shall be considered for further evaluations who qualify as per the pre qualification criteria mentioned above. Evaluation of bids

The technical proposals will be opened on the mentioned date in this RFP. The Technical Bid will be examined by the

KVIC

Tender

Committee

on

the

basis

of

responsiveness to the scope of work, applying the evaluation criteria and points system specified below. Khadi and Village Industries Commission 50

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Criteria Part 1: Evaluation of Technical Proposal 1. Approach and methodology for project execution − Conceptual Clarity/Understanding of the context [5 marks] − Approach and Methodology [20 marks] − Work Plan [10 marks] 2. Bidder’s relevant experience − Experience in undertaking assessments at the national level with 20+ states [2 marks for each project undertaken. Max score=12] − Experience of studies in the traditional sector including but not limited to Khadi, Handloom, handicrafts etc [2 marks for each project undertaken. Max score=10 ] − Experience in strategy development [1 mark for each project undertaken. Max score=3] − Experience of undertaking international assessments/studies [2 marks for each projects undertaken. Max score=10] 3. Qualifications & experience of team members (based on CVs) − Experience of Team leader [10 marks for minimum 10 years of experience in leading assessments & experience in the traditional sector] TOTAL Part 2: Evaluation of Technical Presentation for Select bidders as explained above 1. Understanding of the assignment objectives 2. Sampling plan, approach and methodology to the assignment TOTAL GRAND TOTAL ON TECHNICAL EVALUATION

Maximum Score 35

35

10

80 10 10 20 80+20=100

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The technical evaluation will have to score a minimum of 70 marks. The Technically qualified bidders will be evaluated financially. The financial proposal with lowest summarized total cost will be given a financial score of 100 and other proposals given financial scores that are inversely proportional to their prices. Financial Score of Firm = 100 x (LP/QP) Where (i)

LP = Lowest Price and

(ii)

QP = Quoted Price of Firm

The total score for a bidder, considering its technical and financial bid will be computed as per the following formula: Technical proposal will be given a weight of 70 and financial proposal will be given a weight of 30. The total score S shall be, S = St x 0.70 + Sf x 0.30 Where S = Total Score St = Score on Technical Proposal Sf = Score on Financial Proposal

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10 General Conditions of the Contract

10.1 Address of Correspondence The MR Agency shall send correspondence / communication at the official mailing address and e-mail as mentioned by the Client in the Data Sheet.

10.2 Relationship between the Parties

Nothing

mentioned

herein

shall

be

constructed

as

relationship of master and servant or of principal and agent as between the ‘KVIC’ and ‘MR Agency’. 10.3 Standards of Performance

The MR Agency shall perform the services and carry out their obligations under the Contract with due diligence, efficiency and economy in accordance with generally accepted professional standards and practices. The MR Agency shall always act in respect of any matter relating to this contract as faithful advisor to KVIC. The MR Agency shall

always

support

and

safeguard

the

legitimate

interests of KVIC, in any dealings with the third party. The Khadi and Village Industries Commission 53

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MR Agency shall abide by all the provisions/Acts/Rules etc. prevalent in the country. The MR Agency shall conform to the standards laid down in RFP in totality. 10.4 Delivery and Documents

The MR Agency shall submit all the deliverables on due date as per the delivery schedule. The MR Agency shall not without the KVIC’s prior written consent disclose the Contract, drawings, specifications, plan, pattern, samples to any person other than an entity employed by KVIC for the performance of the Contract. In case of termination of the Contract, the entire document used by MR Agency in the execution of project shall become property of KVIC.

10.5 Intellectual Property Rights

No services covered under the Contract shall be sold or disposed by the MR Agency in violation of any right whatsoever of third party, and in particular, but without prejudice to the generality of the foregoing, of any patent right, trademark or similar right, or any charge mortgage or lien. The MR Agency shall indemnify the KVIC from all actions, costs, claims, demands, expenses and liabilities, whatsoever,

resulting

from

any

actual

or

alleged

infringement as aforesaid and at the expenses of the MR Khadi and Village Industries Commission 54

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Agency, KVIC shall be defended in the defense of any proceedings which may be brought in that connection. 10.6 Return of Information to KVIC

KVIC reserves the right, in its sole and absolute discretion, to demand that at any stage all written information provided by KVIC (whether confidential or otherwise and without regard to the type of media on which such information was provided to any MR Agency, including all copies of such information) be:  Returned to KVIC, in which case the MR Agency must promptly return all such information to the address identified by KVIC; or  Destroyed by the MR Agency, in which case the MR Agency must promptly destroy all such information and provide KVIC with written certification that it has been destroyed. 10.7 Amendment to the Contract

No variation or modification of the terms of the Contract shall be made except by written amendment signed by both the parties i.e. the MR Agency and KVIC. 10.8 Assignment

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The MR Agency shall not assign the project to any other agency, in whole or in part, to perform its obligation under the Contract, without the KVIC’s prior written consent.

10.9 Suspension

KVIC may, by written notice to MR Agency, suspend all payments to the MR Agency hereunder if the MR Agency fail to perform any of its obligations under this Contract including the carrying out of the services, provided that such notice of suspension a) Shall specify the nature of failure b) Shall request the MR Agency to remedy such failure within a period not exceeding fifteen (15) days after receipt by the MR Agency of such notice of failure. 10.10

Legal Jurisdiction

All legal disputes between the parties shall be subject to the jurisdiction of the Indian Laws. If a dispute arises out of or in connection with this contract/agreement, or in respect

of any defined legal relationship associated

herewith or derived therefrom, the parties agrees either to seek an amicable settlement of that dispute by conciliation Khadi and Village Industries Commission 56

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Market Research Services for Khadi and Village Industries Commission (KVIC)

under the ICADR Conciliation Rules, 1996 or to submit that dispute to Arbitration under the ICADR Arbitration Rules,

1996.

The

authority

to

appoint

Conciliator/Arbitrator shall be the International Centre for Alternative Dispute Resolution. The

International

Resolution

will

Centre provide

for

Alternative

administrative

Dispute

service

in

accordance with the ICADR Conciliation/Arbitration Rules, 1996.

The place of conciliation/arbitration proceedings

shall be Mumbai. 10.11

Notice

Any notice, request or consent required or permitted to be given or made pursuant to this contract shall be in writing. Any such notice, request or consent shall be deemed to have been given or made when delivered in person to an authorized representative of the party to whom the communication is addressed, or when sent to such party at the address mentioned in the Contract Agreement.

10.12

Limitation of Liabilities

a) Either party will accept liability without limit. For death or personal injury caused to the order party by its

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negligence or the negligence of its employees acting in the course of their employment; o Any other liability which by law either party cannot exclude. o This does not in any way confer greater rights than what either party would otherwise have at law b) The Contract does not contemplate any consequential, indirect, loss, profit, claim for tort or similar damages of any form to be paid by the MR Agency to KVIC or any other organizations c) Notwithstanding anything to the contrary contained in this Contract, in no event will the MR Agency be liable to KVIC, whether a claim be in tort, contract or otherwise; for any amount in excess of 100% of the total professional fees payable for the respective Project provided that this limitation shall not apply to any obligation of MR Agency to indemnify to KVIC with respect to intellectual property right infringement. d) No action regardless of form, arising out of this Contract may be brought be either party more than one year after the cause of action has accrued 10.13

Miscellaneous

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a) The end product of the work assignment carried out by the MR Agency, in any form, will be the sole property of KVIC. The end product should not be replicated or used in any form by the MR Agency without prior written approval of KVIC. b) In the event the MR Agency or the concerned Division of the company is taken over / bought over by another company, all the obligations under the agreement with KVIC, should be passed on the compliance by the new company new division in the negotiation for their transfer 10.14

Performance Bank Guarantee

a) Within 7 days of notifying the signing of the contract, the MR AGENCY shall furnish a Performance Bank Guarantees (PBG), as per format, amounting to 10% of the total contract value for the entire contract period as its commitment to perform services under the contract. b) Failure to comply with the requirements shall constitute sufficient grounds for the forfeiture of the PBG. c) The PBG shall be released immediately after expiry of contract provided there is no breach of contract on the part of the MR Agency. d) No interest will be paid on the PBG. Khadi and Village Industries Commission 59

Tender Number - KVIC/KRDP/MR-1

Market Research Services for Khadi and Village Industries Commission (KVIC)

e) The duration of contract will be for a period of 180 days from the date of signing of contract. 10.15

Liquidity Damages

This RFP is for selection of the MR Agency for execution of this assignment under the RFP from time to time. If during execution of the contract, following problems are found, then a penalty of 0.5% of the Contract value per week for each assignment arising out of the RFP, (subject to maximum of 20% of the total contract value) may be imposed by KVIC, which will be the part of the contract: 1. Quality of deliverable is not up to the mark, (till the quality is improved to the required extent) 2. Delays in deliverables 3. The work is either not complete or not completed satisfactorily as per the approved time schedule or the quality of deliverable. If the delay is beyond 1 month on any of the milestones then KVIC may rescind the Contract and shall be free to get it done from some other source at the risk and costs of the MR Agency. The MR Agency may be debarred for applying in future projects of similar scope with KVIC.

Khadi and Village Industries Commission 60

Tender Number - KVIC/KRDP/MR-1

Market Research Services for Khadi and Village Industries Commission (KVIC)

10.16

Termination of Contract

The MR Agency association with KVIC will terminate in following ways: 1. The term of Contract expires 2. Termination of Contract by KVIC due to nonperformance during the execution of Project 3. Performance is below expected level 4. Non adherence to the timelines of the Project 5. Quality of work is not satisfactory 10.17

Termination for Insolvency, Dissolution

KVIC may at any time terminate the Contract by giving written notice to the MR Agency, if the MR Agency becomes bankrupt or otherwise insolvent or in case of dissolution of MR Agency or winding up of MR Agency. In this event, termination will be without compensation to the MR Agency, provided that such termination will not prejudice or affect any right of action or remedy, which has accrued or will accrue thereafter to KVIC. 10.18

Force Majeure

1. The MR Agency shall not be liable for forfeiture of its PBG or termination of contract for default if and to Khadi and Village Industries Commission 61

Tender Number - KVIC/KRDP/MR-1

Market Research Services for Khadi and Village Industries Commission (KVIC)

the extent that it’s delay in performance or other failure to perform its obligations under the Contract is the result of an event of Force Majeure. 2. For purposes of this clause, “Force Majeure” means an event beyond the control of the MR Agency and not involving the MR Agency fault or negligence, and not foreseeable. Such events may include, but are not restricted to, acts of the KVIC in its sovereign capacity, wars or revolutions, riot or commotion, earthquake,

fires,

floods,

epidemics,

quarantine

restrictions and freight embargoes. 3. If a Force Majeure situation arises, the MR Agency shall

promptly

notify

KVIC

in

writing

of

such

condition and the cause thereof. Unless otherwise directed by KVIC in writing, the MR Agency shall continue

to

perform

its

obligations

under

the

Contract as far as is reasonably practical, and shall seek

all

reasonable

alternative

means

for

performance not prevented by the Force Majeure event.

Khadi and Village Industries Commission 62

Tender Number - KVIC/KRDP/MR-1

Market Research Services for Khadi and Village Industries Commission (KVIC)

11 Data sheet

S.No Particulars 1. 2.

The name of the Client is: Address of the Client

3.

Contact Number

4.

Facsimile number

5.

e-mail

6.

Method Of Selection Technical and Financial Proposal are requested Name of Assignment

7.

8. 9.

Description of assignment scope 10. Pre Bid Queries 11. Response to Pre Bid Queries

Details Khadi and Village Industries Commission (KVIC) Gramoday", 3, Irla Road, Vile Parle (West), Mumbai, PIN-400 056. Maharashtra, India Director Marketing 02226716680 Director RID 022-26711593 Director Marketing 02226241738 Director RID 022-26711593 Director Marketing: [email protected] Director RID [email protected] Quality and Cost Based Selection As specified in the RFP

Market Research Services for Khadi and Village Industries Commission (KVIC) Kindly refer to the scope of work in the RFP To be sent by email or post by 3rd November 2016 Shall be emailed / faxed by 5th November 2016

Khadi and Village Industries Commission 63

Tender Number - KVIC/KRDP/MR-1

Market Research Services for Khadi and Village Industries Commission (KVIC)

S.No Particulars 12. Pre Bid conference 13. Pre-Bid conference time, date and venue 14. Contact Person 15. Bid Fees 16. Language of Proposal and all reports 17. Period of Contract 18. Submission date of Proposal 19. Validity of Proposal 20. Date and time of Opening the Technical Bid 21. Date and time of Technical Presentation 22. Date and time of Opening the Financial Bid

Details May be conducted at the discretion of KVIC. Update shall be provided at KVIC website Director (Marketing), KVIC, Mumbai Director (RID), KVIC, Mumbai Rs. 5000/English 180 days from the date of signing of contract On or before 21st November 2016 by 3 PM Valid for 90 days after the date of submission of the proposal Shall be communicated all bidders by KVIC Shall be communicated to qualified bidders by KVIC Shall be communicated to qualified bidders by KVIC

Khadi and Village Industries Commission 64

Tender Number - KVIC/KRDP/MR-1

Market Research Services for Khadi and Village Industries Commission (KVIC)

12 Detailed Formats

KVIC requests the Proposals from bidders as per the proposal formats to be used by the bidders for submitting their Proposals for selection of MR AGENCY under the RFP. S.No

Form

Description

1.

Form 1

Cover Letter – Technical Proposal

2.

Form 2

Pre-Bid queries format

3.

Form 3

Pre-qualification compliance checklist

4.

Form 4

About the organization and relevant experience

5.

Form 5

Work Plan

6.

Form 6

Project Approach and Methodology

7.

Form 7

Team Deployment

8.

Form 8

CV format

9.

Form 9

Cover letter - Financial Proposal

10.

Form 10

Price Schedule

11.

Form 11

Performance Bank Guarantee Format

12.

Form 12

Documental

evidence

in

favor

of

Authorized signatory (no prescribed format)

Khadi and Village Industries Commission 65

Tender Number - KVIC/KRDP/MR-1

Market Research Services for Khadi and Village Industries Commission (KVIC)

12.1 Form 1 - Cover Letter – Technical Proposal

Date: RFP No: To, Director (Marketing), Khadi & Village Industries Commission, 3, Gramoday, Irla Road, Vile Parle (W), Mumbai – 400 056.

Subject: Technical proposal for “Market Research Services for Khadi and Village Industries Commission (KVIC)”. (RFP No. KVIC/KRDP/MR-1) Dear Sir, 1. We, the undersigned, having carefully examined the referred RFP, offer to propose for the selection as market research agency, in full conformity with the said RFP.

Khadi and Village Industries Commission 66

Tender Number - KVIC/KRDP/MR-1

Market Research Services for Khadi and Village Industries Commission (KVIC)

2. We have read all the provisions of RFP and confirm that these are acceptable to us. 3. We

further

declare

that

additional

conditions,

variations, deviations, if any, found in our proposal shall not be given effect to. 4. We agree to abide by this Proposal, consisting of this letter,

our

documental

Technical evidence

and

Financial

supporting

Proposals, Authorized

Signatory, and all attachments, for a period of 90 days from the date fixed for submission of Proposals as stipulated in the RFP and modifications resulting from contract negotiations, and it shall remain binding upon us and may be accepted by you at any time before the expiration of that period. 5. Until the formal final Contract is prepared and executed between us, this Proposal, together with your written acceptance of the Proposal and your notification of award, shall constitute a binding contract between us. 6. We declare that we do not have any interest in downstream business, which may ensue from the RFP prepared through this assignment. 7. We hereby declare that all the information and statements made in this proposal are true and accept that

any

misrepresentation

or

misinterpretation

contained in it may lead to our disqualification. Khadi and Village Industries Commission 67

Tender Number - KVIC/KRDP/MR-1

Market Research Services for Khadi and Village Industries Commission (KVIC)

8. We understand you are not bound to accept any proposal you receive, not to give reason for rejection of any proposal and that you will not defray any expenses incurred by us in bidding. 9. Banker’s Cheque/ Demand draft no. _________ dated ______ drawn in favor of Chief Executive Officer, Khadi and Village Industries Commission on ________ for INR 1000,000/- (One lakh only) is enclosed towards EMD. 10.

Banker’s Cheque/ Demand draft no. _________

dated ______ drawn favor of Chief Executive Officer, Khadi

and

Village

Industries

Commission

on

________ for INR 5000/- is enclosed towards Bid Fees as document was downloaded from website or RFP document was purchased by us by making payment at KVIC office vide

receipt

number

_____ dated ________ of your office. Signature………………………………. In the capacity of……………………… Duly authorized to sign the Proposal on behalf of……………………… Date………………….. Place…………………. Khadi and Village Industries Commission 68

Tender Number - KVIC/KRDP/MR-1

Market Research Services for Khadi and Village Industries Commission (KVIC)

12.2 Form 2 – Pre Bid Queries Format

Name of the agency: Contact Person: Designation: Address: Telephone & Fax No: Email: S.

Reference Clause

Observation

Suggestion

No

Page No.

/

by the

in the

Clarification

agency

RFP

sought by

No.

the agency 1 2 3 4 5 Any General Query 1 2 Note: Pre Bid queries from the prospective bidders will be accepted in this format only. Khadi and Village Industries Commission 69

Tender Number - KVIC/KRDP/MR-1

Market Research Services for Khadi and Village Industries Commission (KVIC)

12.3 Form 3 – Pre-qualification compliance checklist

S. Qualification No. Criteria

1. The Bidder should have an annual financial turnover of INR 1 Crore ending March 31 2016 for each of the last three years i.e. 2013-14, 2014-15, 201516 2. Bidder should be a registered company, a registered partnership firm or an LLP and should be in existence in the business for at least 3 years in India. 3. The Bidder should have completed at least three pan India market

Supporting documents to be submitted

Compliance Refer [Y/N] Section / Annexure / Page No. in the proposal

Proof of which is to be submitted in the form of audited/certified balance sheets and income statements

Copy of the Certificate of Incorporation for a company or registered partnership deed of the firm

Copy of the Work Order and completion certificate

Khadi and Village Industries Commission 70

Tender Number - KVIC/KRDP/MR-1

Market Research Services for Khadi and Village Industries Commission (KVIC)

S. Qualification No. Criteria

research assignments worth a minimum of Rs. 25 Lakhs each for Central Government/ State Government/ Government Body/ PSU / Private enterprises in last three years 4. The Bidder should not have been Blacklisted or involved in any Corrupt & Fraudulent Practices by any Central/ State government ministry/affiliate or Public sector undertaking 5. Offices or associates in atleast the following cities: Mumbai, Delhi, Guwahati,

Supporting documents to be submitted

Compliance Refer [Y/N] Section / Annexure / Page No. in the proposal

Company Secretary certified document

Self-certified document

Khadi and Village Industries Commission 71

Tender Number - KVIC/KRDP/MR-1

Market Research Services for Khadi and Village Industries Commission (KVIC)

S. Qualification No. Criteria

Supporting documents to be submitted

Compliance Refer [Y/N] Section / Annexure / Page No. in the proposal

Kolkata, Bangalore and Lucknow

Khadi and Village Industries Commission 72

Tender Number - KVIC/KRDP/MR-1

Market Research Services for Khadi and Village Industries Commission (KVIC)

12.4 Form 4 – About the organization and relevant experience

12.4.1

About the organization

[Provide here a brief (two pages) description / profile of your organization for this assignment.]

Khadi and Village Industries Commission 73

Tender Number - KVIC/KRDP/MR-1

Market Research Services for Khadi and Village Industries Commission (KVIC)

12.4.2 Experience [Using the format below, provide information on each assignment for which your firm, was legally contracted either individually as a corporate entity or as one of the major companies within an association,

for

carrying

out

market

research

services similar to the ones requested under this assignment.] Assignment name:

Approx. value contract (in Rs.):

of

the

Country: Location within country:

Duration of (months):

Name of Client:

Total No of staff-months of the assignment:

assignment

Address:

Approx. value of the services provided by your firm under the contract (in Start date (month/year): No Rs.): of professional staffCompletion date months provided by (month/year): associated Consultants (if any): Name of associated Name of senior professional Consultants, if any: staff of your firm involved and functions performed (indicate most significant profiles such as Project Director/Coordinator, Team Leader): Khadi and Village Industries Commission 74

Tender Number - KVIC/KRDP/MR-1

Market Research Services for Khadi and Village Industries Commission (KVIC)

Narrative description of Project: Description of actual services provided by your staff within the assignment:

12.5 Form 5 – Work Plan

Work Schedule S.No. Activity

Weeks 1 2

S.No

3

4

Deliverables

5

6

7

8 9 10 11 12 n

Timelines in weeks

Khadi and Village Industries Commission 75

Tender Number - KVIC/KRDP/MR-1

Market Research Services for Khadi and Village Industries Commission (KVIC)

12.6 Form 6: Project Approach and Methodology (Not more than 5 pages)

12.6.1 Understanding of Project Scope

12.6.2 Approach

12.6.3 Methodology

Khadi and Village Industries Commission 76

Tender Number - KVIC/KRDP/MR-1

Market Research Services for Khadi and Village Industries Commission (KVIC)

12.7 Form 7: Team Deployment Structure

Sl. Name of Staff No.

Firm Experience Area of Position (Years) Expertise Assigned

Khadi and Village Industries Commission 77

Tender Number - KVIC/KRDP/MR-1

Market Research Services for Khadi and Village Industries Commission (KVIC)

12.8 Form 8: CVs [Using the format below, provide CV for proposed staff on the assignment] 1. Proposed Position [only one candidate shall be nominated for each position]: 2. Name of Firm [Insert name of firm proposing the staff]: 3. Name of Staff [Insert full name]: 4. Date of Birth: ______________ Nationality: 5. Education [Indicate

college/university

and

specialized education of staff member, giving of

institutions,

degrees

obtained,

and

other names

dates

of

obtainment]: 6. Membership of Professional Associations: 7.

Other

Training

[Indicate

significant

training

obtained]:

Khadi and Village Industries Commission 78

Tender Number - KVIC/KRDP/MR-1

Market Research Services for Khadi and Village Industries Commission (KVIC)

8. Countries of Work Experience:

[List countries

where staff has worked in the last 3 years]: 9. Languages [For each language indicate proficiency: good, fair, or poor in speaking, reading, and writing]: 10. Employment Record [Starting with present position, list in reverse order every employment held by staff member since graduation, giving for each employment (see format here below): dates of employment, name of employing organization, positions held.]: From [Year]:_______ To [Year]: ______ Employer: _________________________ Positions held: ______________________

11. Detaile d Task Assigned [List all tasks to be performed under this assignment]

12. Work Undertaken that Best Illustrates Capability to Handle the Tasks Assigned [Among the assignments in which the staff has been involved, indicate the following information for those assignments that best illustrate staff capability.] Name of assignment or Project:____________________________ ___ Year: ________ Location: ______ Client:_____________________________ Main project features:

Khadi and Village Industries Commission 79

Tender Number - KVIC/KRDP/MR-1

Market Research Services for Khadi and Village Industries Commission (KVIC)

_________________ Positions held: ______________________ Activities Performed: ___________________ Name of assignment or Project:____________________________ ___ Year: ________ Location: ______ Client:_____________________________ Main project features: _________________ Positions held: ______________________ Activities Performed: ___________________ Certification: I, the undersigned, certify that to the best of my knowledge and belief, this CV correctly describes myself, my qualifications, and my experience. I understand that any willful mis-statement described herein may lead to my disqualification or dismissal, if engaged. Date: [Signature of staff member or authorized representative of the staff] Full

Day/Month/Year

name of authorized ____________________________________

representative:

Khadi and Village Industries Commission 80

Tender Number - KVIC/KRDP/MR-1

Market Research Services for Khadi and Village Industries Commission (KVIC)

12.9 Form 9: Cover Letter - Financial Proposal Date: RFP No: To, Director (Marketing) Khadi and Village Industries Commission Gramoday", 3, Irla Road, Vile Parle (West), Mumbai, PIN-400 056. Maharashtra, India Sir, Ref: Financial Proposal – “Market Research Services for Khadi and Village Industries Commission (KVIC)”.

(RFP

No. – KVIC/KRDP/MR-1) We are hereby submitting our complete Financial Proposal. Our attached Financial Proposal is for the sum of ………………………………… …………………….. [Amount in words and figures] for the complete assignment. The amount is inclusive of all taxes, duties, charges and levies, as applicable and payable under the local laws and subject to all statutory deductions applicable, if any.

Khadi and Village Industries Commission 81

Tender Number - KVIC/KRDP/MR-1

Market Research Services for Khadi and Village Industries Commission (KVIC)

Our Financial Proposal shall be binding upon us subject to the modification resulting from Contract negotiations made by the Authority at its discretion up to expiration of the validity period of the Proposal. Each page of the proposal

has

been

signed

by

the

Authorized

Signatory. We understand you are not bound to accept any Proposal you receive. We remain, Yours sincerely, Signature………………………………. In the capacity of……………………… Duly authorized to sign Proposal on behalf of……………………….. Date………………….. Place………………….

Khadi and Village Industries Commission 82

Tender Number - KVIC/KRDP/MR-1

Market Research Services for Khadi and Village Industries Commission (KVIC)

12.10

Form 10: Price Schedule

PRICE SCHEDULE We quote below our firm prices for the assignment in accordance

with

the

KVIC

tender

document

no:

KVIC/KRDP/MR-1 Details

Sample Amount in Rs. size (in (in figures) words)

Total Price for Secondary Research Total Price for Consumer survey Total Price for Retail and whole seller survey Total Price for Expert opinion survey Taxes and duties payable Gross Amount including taxes and duties

Yours sincerely,

Authorized Signatory: Name and Title of Signatory: Khadi and Village Industries Commission 83

Tender Number - KVIC/KRDP/MR-1

Market Research Services for Khadi and Village Industries Commission (KVIC)

Name of the Agency: Address:

Khadi and Village Industries Commission 84

Tender Number - KVIC/KRDP/MR-1

Market Research Services for Khadi and Village Industries Commission (KVIC)

12.11

Form 11: Performance Bank Guarantee

To Director (Marketing) Khadi and Village Industries Commission Gramoday", 3, Irla Road, Vile Parle (West), Mumbai, PIN-400 056. Maharashtra, India In

consideration

________

of

(hereinafter

KVIC,

Mumbai

referred

to

acting as

KVIC

through which

expression shall include his successor and assignees) having awarded to (hereinafter referred to as “the MR Agency” which expression , wherever the subject or context permits, includes its successors and assignees ) a contract for in terms of inter-alia KVIC ‘s letter No.----Date---- (hereinafter called “the Contract.”) and other General Terms and Conditions and upon the condition of the MR Agency furnishing Security for the MR Agency liability under and in connection with the said contract up to a sum of Rs.-------- amounting to 10% of the total cost. 1. We ______________________ (hereinafter referred to as the Bank or the said bank) and having our registered Khadi and Village Industries Commission 85

Tender Number - KVIC/KRDP/MR-1

Market Research Services for Khadi and Village Industries Commission (KVIC)

office at _____________ do hereby jointly and severally undertake to guarantee the payment to KVIC in rupees forthwith on demand in writing and without any protest or demur any or all monies payable by the MR Agency to KVIC in respect of or in connection with the said contract inclusive of all KVIC losses and damages and costs. (inclusive between attorney and client) charges, and expenses and other moneys anywise payable in respect of the above as specified in the notice of demand made by KVIC to the Bank with reference to this guarantee up to an aggregate limit of Rs. _____________. 2. We ______________________ further agree that KVIC shall be the sole judge of and as to whether the said MR Agency has committed any breach or breaches of any of the terms and conditions of the said contract and the extent of loss, damages, charges and expenses caused to or suffered by or that may be caused to or suffered by KVIC on account thereof and the decision of KVIC that the MR Agency has committed such breach or breaches and as to the amount or amounts of loss, damage, costs, charges and expenses caused to or suffered by KVIC from time to time shall be final and binding on us. 3. KVIC shall have the fullest liberty without reference to the bank and without effecting in any way the liability of Khadi and Village Industries Commission 86

Tender Number - KVIC/KRDP/MR-1

Market Research Services for Khadi and Village Industries Commission (KVIC)

the said Bank under this guarantee to take any other security

in

respect

of

the

obligation

and

liabilities

hereunder or to vary the contract/ work to be done there under vis-à-vis the MR Agency or to vary the prices of the total contract value or to release or forbear from enforcement of all or any other security or any other securities now or anytime held by KVIC and such arrangements

with

the

MR

Agency

or

release

or

forbearance whatsoever shall absolve the bank of the full liability to KVIC hereunder or prejudice the rights of KVIC against the bank. 4. The guarantee shall not be determined or affected by the liquidation or winding up of, dissolution or change in constitution or insolvency of the MR Agency but shall in all respect and for all purposes be binding and operative until payment of all moneys payable to MR Agency in terms thereof. 5. The bank hereby waives all rights at any time inconsistent with the terms of this guarantee and the obligations of the bank in terms hereof shall not be in anywise affected or suspended by reasons of any dispute or disputes having been raised by the MR Agency (whether or not pending before any arbitrator, Tribunal or court) or purporting to stop or prevent any payment by Khadi and Village Industries Commission 87

Tender Number - KVIC/KRDP/MR-1

Market Research Services for Khadi and Village Industries Commission (KVIC)

the bank to KVIC in terms thereof. The Bank’s liability under these presents being absolute and unequivocal. 6. The amount stated in any notice of demand addressed by KVIC to the bank as liable to be paid to KVIC by the MR Agency or as suffered or incurred by KVIC on account of any losses, damages, costs, charges and expenses shall be conclusive evidence of the amount so liable to be paid to KVIC or suffered or incurred by MR Agency as the case may be and in terms hereof. 7. This guarantee / undertaking shall be in a continuing guarantee / undertaking and shall remain valid and irrevocable for all claims of KVIC and liabilities of the MR Agency arising up to and until midnight of 8. This guarantee/ undertaking shall be in addition to any other guarantee or security whatsoever that KVIC may now or any time anywise may have in relation to the MR Agency obligations or liabilities under and/or in connection with the said contract, and KVIC shall have full authority to have recourse to or enforce this security in preference to any other guarantee or security which KVIC may have or obtain and not forbearance on the part of KVIC in enforcing or requiring enforcement of any other security

Khadi and Village Industries Commission 88

Tender Number - KVIC/KRDP/MR-1

Market Research Services for Khadi and Village Industries Commission (KVIC)

shall have the effect of releasing the bank from its full liability hereunder. 9. It shall not be necessary for KVIC to proceed against the said MR Agency before proceeding against the Bank and the guarantee herein contained shall be enforceable against the bank notwithstanding that any security which KVIC may have obtained or obtain from the MR Agency shall at the time when proceedings are taken against the said bank hereunder be outstanding or unreleased. 10. We the said bank undertake not to revoke this guarantee during this currency except with the consent of KVIC in writing and agree that any change in the constitution of the said bank shall not discharge our liability hereunder. 11. Notwithstanding anything contained herein above, our liability under this guarantee shall be restricted to Rs………………and this guarantee shall remain in full force till…………….. and unless a claim is made on us within ……. Months from the date i.e. before………… all the claims under this guarantee shall be forfeited and we shall be relieved of and discharged from our liabilities hereunder. Dated………………. Day of ………………. 2016. Name of Bank: -----------------------------------Khadi and Village Industries Commission 89

Tender Number - KVIC/KRDP/MR-1

Market Research Services for Khadi and Village Industries Commission (KVIC)

Address: -----------------------------------Date: ------------------------------------

Khadi and Village Industries Commission 90

Tender Number - KVIC/KRDP/MR-1

Market Research Services for Khadi and Village Industries Commission (KVIC)

12.12

Form 12: Documental evidence in favor of

Authorized signatory

Documental

evidence

demonstrating,

that

the

representative is an Authorized signatory of the MR Agency and is duly authorized to sign. The authorization shall be in the form of a written power of attorney or copy of board resolution or in any other form demonstrating that the representative has been duly authorized to sign. (No specific format)

Khadi and Village Industries Commission 91

Tender Number - KVIC/KRDP/MR-1

Market Research Services for Khadi and Village Industries Commission (KVIC)

Annexure 1: List of 20 Cities for survey Sn. Region 1

North

2

South

Cities Chandigarh Delhi NCR Jaipur Chennai Hyderabad Bangalore Kochi Coimbatore

3

East

4

West

5

Central

6

North-east

Kolkata Bhubaneshwar Patna Mumbai Ahmedabad Rajkot Pune Lucknow Indore Panjim Varanasi Guwahati Gangtok

Khadi and Village Industries Commission 92