RealTouch Installation and User Guide Revision Date: May 21, 2012
Copyright© 2011 RealTouch™ an AEBN® Company
Table of Contents Table of Contents .......................................................................................................................................... 2 Before You Begin ........................................................................................................................................... 4 Updates to this Documentation ............................................................................................................ 4 Unpack your Box ................................................................................................................................... 4 Review the Requirements and Guidelines ............................................................................................ 4 Installation Overview ............................................................................................................................ 4 STEP 1: Set Up the Equipment ..................................................................................................................... 5 Equipment Setup: ................................................................................................................................. 5 STEP 2: Create a RealTouch Network Account ............................................................................................ 7 Create Your RealTouch Network Account ............................................................................................ 7 STEP 3: Install and Configure the RealTouch Platform Agent Software ...................................................... 8 Download and Install the Platform Agent Software ............................................................................. 8 Running the RealTouch Platform Agent Software .............................................................................. 11 Navigating the Platform Agent Options .............................................................................................. 12 STEP 4: Firmware Update ........................................................................................................................... 15 STEP 5: Test Your RealTouch Device and Platform Agent Software ........................................................... 17 Test Your RealTouch Device ................................................................................................................ 17 Updating Your Software – For Users that Currently Have the Platform Agent Installed ........................... 19 Notifications About the Platform Software ........................................................................................ 19 Uninstalling the Platform Agent ......................................................................................................... 20 How‐to Videos ............................................................................................................................................. 25 Watching RealTouch Videos ....................................................................................................................... 26
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Care and Maintenance for Your RealTouch ................................................................................................ 27 Troubleshooting .......................................................................................................................................... 28 RealTouch is not Working – No Power ............................................................................................... 28 RealTouch is not Working – Has Power .............................................................................................. 28 RealTouch Warm‐Up Mode Has Suddenly Stopped ........................................................................... 29 RealTouch Videos are Skipping/Buffering ........................................................................................... 30 Windows Media Player is not working ............................................................................................... 30 Error Messages ........................................................................................................................................... 33 Error when using Windows Media Player: There is a problem communicating with your Platform Agent ................................................................................................................................................... 33 Error when running the Platform Agent Software: Incompatible Device........................................... 33 Error when using Silverlight Media Player: Device Failure ................................................................. 34 Contact Information for RealTouch Customer Support ...................................................................... 34
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Copyright© 2011 RealTouch™ an AEBN® Company
Before You Begin Thank you for your RealTouch purchase and welcome to the RealTouch Network. This guide will walk you through everything you need to do to set up your device. Let’s get started!
Updates to this Documentation The latest version of all RealTouch software documentation can be found in the My Account area of the RealTouch Network or realtouch.com at any time. We encourage you to verify that you are always using the most recent version of our documentation before you begin any setup or installation process.
Unpack your Box You will find the following items: • A RealTouch Device • A USB Mini‐Tower • An AC Power Supply • A Bottle of Lubrication • A Bottle of Anti‐Bacterial Cleaner • A RealTouch Performance Sleeve • A RealTouch Encoded Movies DVD Data Disc • A RealTouch Male Enhancement Encoded Movies DVD Data Disc
Review the Requirements and Guidelines System Requirements: • PC running Windows XP SP2 or higher • 500‐MHz Pentium‐class processor or better • 1 GB of RAM • Broadband Internet Connection (for some features) User Guidelines: • 30 MINUTES maximum use per session • NEVER use during 2 minute warm‐up mode Device Guidelines: • NEVER use without RealTouch recommended lubrication • NEVER use without shell on the device
Installation Overview STEP 1: Set Up the Equipment Unpack the box and connect all of the device elements. STEP 2: Create a RealTouch Network Account Go to realtouch.com and complete the form to create an account, if needed. STEP 3: Install and Configure the RealTouch Platform Agent Software
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Download, install and configure the Platform Agent on your computer. STEP 4: Firmware Update Run the firmware updater. STEP 5: Test Your RealTouch Device and Platform Agent Software Test to make sure everything is set‐up and configured properly.
STEP 1: Set Up the Equipment The first thing you need to do to set up your RealTouch is connect the device to your computer. Estimated Time for Completion: Six Minutes
Equipment Setup: 1. Remove all of the contents from the shipping box. You will find the following items: •
A RealTouch Device
•
A USB Mini‐Tower
•
An AC Power Supply
•
A Bottle of Lubrication
•
A Bottle of Anti‐Bacterial Cleaner
•
A RealTouch Performance Sleeve
•
A RealTouch Encoded Movies DVD Data Disc
•
A RealTouch Male Enhancement Encoded Movies DVD Data Disc
2. Next, remove the outer shell from the device by pressing and pulling the gray tabs. 3. Locate and open the lubricant reservoir cap on the RealTouch.
4. Fill the reservoir with RealTouch recommended lubricant. Add lubricant until you see that it is dispensing on the top of the belts.
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Note: You may want to save the lubricant bottle, because the cap was specially selected for use with your RealTouch. You may want to re‐use the bottle to flush the reservoir with water. 5. Place the shell back on the RealTouch. 6. Place the Performance Sleeve over the shell. This will help protect your device, increase performance, maintain heat and provide a better grip. 7. Locate and plug the mini‐tower USB cable into your computer. Once connected to your computer, the yellow indicator light titled “USB” on the mini‐tower will display.
8. Connect the power cord to the power supply and plug the power supply into the mini‐tower. Make sure that the power button on the mini‐tower is in the OFF, button OUT, position.
and
9. Plug the cord on the RealTouch into the mini‐tower. Plug the remaining end of the power cord into an outlet. 10. Press the power button on the mini‐tower to the ON or button IN position. Once the power is on, the green indicator light titled Power on the mini‐tower will display. Note: At this point, your RealTouch will begin warm‐up mode. You may notice a few odd sounds while the newly manufactured belts and lubrication pump interact for the first time. This behavior is normal and does not indicate an issue with your RealTouch. 11. Each time you turn on your RealTouch when it is connected to your computer it will begin with a two minute warm‐up mode. You should never use your RealTouch during warm‐up mode.
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12. Proceed to STEP 2: Create a RealTouch Network Account.
STEP 2: Create a RealTouch Network Account If you purchased your RealTouch directly from realtouch.com or have already created a RealTouch Network account, you do not need to complete step two of this process. Continue to STEP 3: Install and Configure the RealTouch Software. Estimated Time for Completion: Two Minutes Why do I have to create an account? Creating an account makes you a part of the RealTouch Network and ensures that you have access to all of the latest RealTouch applications. You will not be able to use your RealTouch without an account.
Create Your RealTouch Network Account 1. Open an Internet browser and go to the RealTouch Network or realtouch.com. 2. Locate and click the Create Account button in the upper right corner of the website. 3. This displays the Create Your Account page.
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4. At the top of the page, click the I purchased a device and would like to create an account option as shown in the image above. 5. Complete the form on the page. Be sure to use a valid email address, because this will become your username for logging into the RealTouch Network websites in the future. 6. When you have completed the form, click the Create My Account and Continue button. 7. Once your account has been created, you will automatically be taken to the My Account page. 8. Proceed to STEP 3: Install and Configure the RealTouch Platform Agent Software.
STEP 3: Install and Configure the RealTouch Platform Agent Software After creating your RealTouch Network account, you must install and configure the software that works with your RealTouch on your computer. This software is called the Platform Agent. This will also install a plug‐in that works with Microsoft Windows Media Player, which allows you to watch RealTouch videos. If you already have a version of the Platform Agent installed on your computer, refer to Updating your Software – For Users that Currently Have the Platform Agent Installed, before proceeding with this step. You must uninstall the current version before installing the update. Estimated Time for Completion: Seven minutes Why Do I Have to Install Software? The Platform Agent is a software application that is installed on your computer that integrates your RealTouch with RealTouch videos, RealTouch Interactive and other applications in the RealTouch Network. It also provides device controls to adjust intensity and lubrication settings that will customize your experience.
Download and Install the Platform Agent Software 1. If you are continuing from STEP 2: Create a RealTouch Network Account, you should already be on the My Account page on the RealTouch Network website. a. If you need to get to the My Account page, go to realtouch.com and click the Login button in the upper‐right corner of the site. b. Enter your Email Address and Password in the form provided and click the Login button. You will be taken to the My Account page.
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2. The My RealTouch area is in the upper‐left of the My Account page. This section provides system requirements and the option to download the Platform Agent software.
3. After you review the Installation Instructions, Terms of Service and Privacy Policy, click the Agree and Download Software button. 4. You will be presented with a File Download box. Click Run to begin the installation process.
Note: On some systems, the File Download box and subsequent windows may not display exactly as shown. Verify that there is not a bar flashing in your Windows taskbar.
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5. You must agree to the License Agreement to continue. Check the I accept the terms in the License Agreement box and press the Install button to continue.
6. Click Yes on the next screen. 7. Click the Finish button to complete installation and close the installer.
You have now installed the Platform Agent software. There are still a few more steps to complete before you can begin using your RealTouch.
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Running the RealTouch Platform Agent Software Remember that you must have the Platform Agent actively running on your computer in order to use your RealTouch device. You should see a RealTouch icon in your taskbar, located on the bottom right of your computer. The icon is a small RT as shown here:
1. If you do not see the icon in your task bar, click the Start button.
2. Select and open RealTouch > RealTouch Platform Agent from the list of applications.
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Navigating the Platform Agent Options In addition to integrating your RealTouch with RealTouch videos and other RealTouch Network applications, the Platform Agent has several controls that can be used to enhance your RealTouch experience. 1. Controls Tab: Click the Controls tab in the Platform Agent. This tab contains several options that can be changed while using your RealTouch.
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a. Intensity: Controls how fast the belts move. The device will remain in sync with the video you’re watching, but the belts move with more or less intensity. b. Lubrication: Controls the lubricant functionality in several ways.
%: Sets the lube pump to automatically dispense as much or as little lube as you prefer. Use the sliding scale to make your selection. Enabled check box: Enables or disables the lube commands embedded in RealTouch encoded videos. Uncheck this box if you want to add lube manually or you prefer to hit the Lube Burst button as needed. Lube Burst: Dispenses lubricant into the device on demand. Click the Lube Burst button at any time while an application is connected to have lube dispensed.
c. Motion Control: Controls the motion‐related commands.
Get Hard: This mode limits the belts to only move in one direction. This is similar to the get hard videos on the site. Squeeze Enabled: Disables the orifice. Uncheck this if you don’t want the orifice to move.
d. Suspend: Stops all movement of the RealTouch device. If you click the Suspend button while you are watching a video, the video will continue to play but the device will no longer move with it. Click Resume when you are ready to restart the device.
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e. Application status: This indicates which application is currently controlling the RealTouch output device. 2. Advanced tab: The Advanced tab allows you to determine which messages to ignore so that video playback is not interrupted.
a. Ignore Missing Device Messages: This message is generated when a RealTouch device is not connected. The Platform Agent will detect this issue. Check this option to ignore this condition and continue playback. b. Ignore Application Protocol Messages: This message is generated when a bad command is sent to the device, such as when a third party provides a video that is not properly encoded to interact with RealTouch. Check this option to ignore this condition and continue playback. c. Ignore Device Tolerance Message: This message is generated when there is too much physical resistance on the device belts. The mini‐tower will detect this issue and report it back to the Platform Agent. Check this option to ignore this condition and continue playback. d. Ignore Device Power Message: Even the slightest power fluctuation can generate this error and the Platform Agent will report a problem. Check this option to ignore this condition and continue playback.
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e. Reset All Platform Agent Settings to Default button: This button will reset the Platform Agent software back to the installation defaults, including these checkboxes and the Controls tab settings. 3. About tab: The About tab provides the name and version of the Platform Agent software.
Proceed to STEP 4: Firmware Update.
STEP 4: Firmware Update The current version of the RealTouch Platform Agent software also requires the latest version of the RealTouch Device Firmware. Depending on when you purchased your device, this may have been completed at the factory. Estimated Time for Completion: Two minutes 1. Close the Platform Agent if it is running. Select File>Exit from the Platform Agent menu bar. 2. Go to the Programs menu and select RealTouch > RealTouch Device Updater.
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3. Your RealTouch device and mini‐tower must be connected and turned on. If they are not the following window will display.
4. Once your device and mini‐tower are plugged in, the following will display.
5. Click Close.
6. If your device is already up to date, you will see the following message. Click Close.
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NOTE: Not all USB ports are the same so occasionally the device update will fail on the first attempt. If this does occur, just retry the device update. If you are unable to perform the update, please contact Customer Support for further troubleshooting assistance. Now you’re ready to test the Device set‐up and Platform Agent installation.
STEP 5: Test Your RealTouch Device and Platform Agent Software The first thing you should do is try a free video to make sure that you have everything installed correctly. Estimated Time for Completion: Two Minutes
Test Your RealTouch Device 1. Launch the Platform Agent by following the steps above in Running the RealTouch Platform Agent Software. 2. Go to the RealTouch Network site or realtouch.com. a. If you have logged out of the RealTouch Network, click the Login button in the upper‐ right corner of the site. b. Enter your Email Address and Password in the form provided and click the Login button. Once logged in, click My Applications from the menu at the top of the site. 3. If you are still logged in, select My Applications from the menu at the top of the site.
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4. Locate the Free Videos application and click the Launch button. This opens the Free Videos application where you can select a video to watch.
Note: You can switch genres by using the Straight|Gay options located on the top right of the Free Videos application. 5. Click on an image to play the video that you want to watch.
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6. Windows Media Player will launch and the video will begin. Your RealTouch device will move in sync with the video. You have completed all setup, installation and configuration requirements for your RealTouch.
Updating Your Software – For Users that Currently Have the Platform Agent Installed When a new version of the Platform Agent software becomes available you will be prompted to install the latest version. This will require uninstalling the current version of the Platform Agent that you have on your computer. The following instructions provide information on how to complete the update process for the Platform Agent. Note: The instructions and graphics below may vary depending on your Operating System (Windows XP, Vista, or Windows 7). Estimated Time for Completion: Five minutes
Notifications About the Platform Software 1. When a software update becomes available, the Platform Agent will prompt you to update the next time that you connect your device.
2. You can download the most recent version of the Platform Agent software by opening an Internet browser and going to realtouch.com. 3. Click the Login button in the upper‐right corner of the site. Enter your Email Address and Password in the form provided and click the Login button. You will be taken to the My Account page. The download option for the Platform Agent software will be in the My RealTouch area.
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4. You must uninstall the existing Platform Agent before installing the update. If you attempt to download and install a newer version of the Platform Agent but have not uninstalled your current version, you might receive a message stating that you need to remove the existing version. The message will not always display, you need to uninstall the old version whether you see this or not.
Uninstalling the Platform Agent 1. Close the Platform Agent by right‐clicking on the RealTouch Device icon in your taskbar. It will look like one of the following:
Note: If you don’t see the RealTouch Device icon in your taskbar, the taskbar may be hiding some icons. Click on the Exit. This will close the program and you can click Continue to resume un‐installing.
10. Once you’ve completed the un‐install process, you can install the updated software. Go to the section of this document titled STEP 3: Install and Configure the RealTouch Platform Agent Software.
How‐to Videos There are several How‐to Videos located in the Support area of the RealTouch Network.
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1. Go to the RealTouch Network site or realtouch.com. 2. Click on Support from the menu at the top of the site. 3. Click the How‐To Videos tab. This displays several instructional videos that should assist you with using your RealTouch including the following: •
Setting up the Device
•
Cleaning your Device
•
Warm Up Mode
•
Lube Care & Maintenance
Watching RealTouch Videos Once you have enjoyed our Free Videos, be sure to check out the other applications that we have to offer in our RealTouch Network and browse through our entire RealTouch video library. 1. Go to the RealTouch Network site or realtouch.com. a. If you have logged out of the RealTouch Network, click the Login button in the upper‐ right corner of the site. b. Enter your Email Address and Password in the form provided and click the Login button. Once logged in, click My Applications from the menu at the top of the site. 2. If you are still logged in, select My Applications from the menu at the top of the site.
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3. All of the RealTouch applications that are available for use are displayed on the My Applications page. Use the Launch button to access an application. Note: The Video‐On‐Demand (VOD) application contains the full library of RealTouch videos. You may want to create a bookmark for the VOD application for quicker access. Browse the collection to find your ultimate RealTouch video experience!
Care and Maintenance for Your RealTouch After using your RealTouch, you should always perform the following steps to ensure that your device has been cleaned and stored properly: 1. Disconnect your RealTouch from the mini‐tower. 2. Keeping the RealTouch in a horizontal position to avoid spillage, carry the device to the sink and remove the Performance Sleeve and Shell. See #9 below for instructions on cleaning the Performance Sleeve. 3. Drain any extra liquids into the sink and place the device aside. 4. We recommend that you clean the RealTouch shell with the RealTouch Anti‐bacterial cleaner but you can also use mild soap and water. You can run the shell under warm water. 5. Also, use the RealTouch Anti‐bacterial cleaner or mild soap and water to clean the belts of your RealTouch. Be careful not to submerge the device in water, soak the insides of the device in water, or run water over the device. Gently pinch the belts to rotate them for cleaning.
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6. Wipe off any excess water from the shell and the belts of the device. 7. Place the device and shell on a towel to dry. Make sure that your device is placed in a location with plenty of airflow, so all surfaces can dry thoroughly. Keeping the device in a humid location will cause problems over time. 8. Be sure to keep the device in a horizontal position to prevent lubricant from leaking. Storing your RealTouch in a vertical position can cause lubricant to flow out of the reservoir and over time it will collect on the surfaces below. You should clean the RealTouch Performance Sleeve after each use. Hand wash only using mild soap and hang to dry.
Troubleshooting The following section of this document outlines common troubleshooting options for your RealTouch device.
RealTouch is not Working – No Power 1. Verify that all power cords are connected properly. 2. Verify that the USB cable is plugged in to your computer. 3. If you are using a power strip, make sure that the power strip is working properly or has not been turned off. 4. Check the lights on the mini‐tower: a. If you have a solid yellow light on the mini‐tower but no green light, then the RealTouch is connected to a computer but the power is not on. Make sure that the power button is in the ON or IN position. b. If you have a solid green light on the mini‐tower but no yellow light, then the RealTouch power is on but the RealTouch is not connected to your computer via the USB cable. Plug the USB cable into your computer. 5. If you have verified all power cords and connections and do not have any lights displaying on your mini‐tower, contact RealTouch Customer Support.
RealTouch is not Working – Has Power 1. Turn the power off on the RealTouch mini‐tower. 2. Disconnect the mini‐tower USB from your computer. 3. Disconnect your RealTouch from the mini‐tower.
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4. Wait 30 seconds. 5. Re‐connect the mini‐tower USB to your computer. 6. Re‐connect your RealTouch to the mini‐tower. 7. Turn the mini‐tower power button on. 8. Attempt to use the RealTouch. If the RealTouch is still not working, verify that your Platform Agent software is actively running. a. Click the Start button. b. Open the Platform Agent from the list of applications. c. Minimize the application or click the X in the upper right corner. Note: Selecting File > Exit in the Platform Agent will close the application completely. Only perform this function if you want the Platform Agent to not actively run on your computer. You will not be able to use your device if you exit the Platform Agent. 9. If the Platform Agent is running and the device is still not working then click the lube burst button. This will help the Platform Agent “detect” the device and then present its devceId in the Connected device field. 10. If you have performed all of the steps above and have verified that the Platform Agent is working but the RealTouch is not, contact RealTouch Customer Support.
RealTouch Warm‐Up Mode Has Suddenly Stopped As explained in the Step 1: Set Up the Equipment section of this document, when the device is plugged in appropriately and has power, it will begin a two minute warm‐up mode. However, if you open and start the Platform Agent software and click lube burst during the warm‐up mode the mode will discontinue while the Platform Agent interacts with the device. If this occurs, perform the following steps: 1. Turn the RealTouch off on the mini‐tower. 2. Turn the RealTouch on again. Let the warm‐up mode complete. Do not use the Platform Agent software during the warm‐up mode. 3. Warm up mode is designed to stop if the device receives any control signal, this is normal and correct behavior
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RealTouch Videos are Skipping/Buffering 1. Verify that you can connect to the Internet and that your Internet connection is functioning properly. AND 2. Close Windows Media Player and attempt to launch the video again. OR 3. Close all applications and restart your computer. Once the computer has rebooted you can attempt to launch a video again.
Windows Media Player is not working Read the following instructions carefully. Your Windows Media Player configuration may not match the settings outlined here, but these are considered the most common configurations. 1. Minimize all open windows on your computer and click the Start button.
2. Open Windows Media Player from the list of applications.
3. If you have a Tools menu at the top of the page, click to expand the menu and select Plug‐ins > Options.
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4. If you don’t have a Tools menu, right‐click in the player or Video Settings area of the player to display the menu. Select Plug‐ins > Options.
The Options box for Windows Media Player with Plug‐ins will appear as the active tab (in front) in the box. 5. Under Category, click Background. This will display RealTouch for Windows Media as an active plug‐in (has a check mark) on the right side of the Options box.
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6. Make sure that the checkbox is present and checked, as shown in the image above. a. If it’s checked, you can close Windows Media Player. b. If it’s unchecked, check this option to connect RealTouch to Windows Media Player. c. If it’s not present, your install did not work correctly. Uninstall and reinstall, following the steps described above.
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Error Messages Error when using Windows Media Player: There is a problem communicating with your Platform Agent Typically this means that the Platform Agent software is not actively running on your computer and the Windows Media Player cannot interact with it.
1. Click the Start button. 2. Open the Platform Agent from the list of applications. 3. Minimize the application or click the X in the upper right corner. Note: Selecting File > Exit will close the application completely. Only perform this function if you do not want the Platform Agent to actively run on your computer. You will not be able to use your device if you exit the Platform Agent.
Error when running the Platform Agent Software: Incompatible Device This error will occur when you launch the Platform Agent Software and it detects that the Device Firmware has been updated but not the Platform Agent Software. Follow the instructions above in STEP 3: Install and Configure the RealTouch Platform Agent Software and then try again.
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Error when using Silverlight Media Player: Device Failure This error will occur when you are using Silverlight Media Player and it detects that there is a new version of the Platform Agent Software. Follow the instructions above in STEP 3: Install and Configure the RealTouch Platform Agent Software and then try again.
Contact Information for RealTouch Customer Support 24 hours a day, 7 days a week Toll‐free: (877) 433‐4146
[email protected]
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