Quality Manual ISO 9001:2008

Kelkan Contracting Ltd. Quality Manual ISO 9001:2008 This manual describes the process of quality insurance of products and specialized services of K...
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Kelkan Contracting Ltd.

Quality Manual ISO 9001:2008 This manual describes the process of quality insurance of products and specialized services of Kelkan Contracting Limited (Kelkan), which complies with the ISO 9001:2008 standard and the process of implement the quality management system.

E: [email protected] W: www.kelkangroup.com

Sulaymaniyah House 4, Street 6, Baxtiary District 111, Sulaymaniyah, Kurdistan Region of Iraq

Quality Manual

Quality Management System ISO 9001:2008

Preparation and Approval This manual prepared by the Quality Management System (QMS) committee of Kelkan Contracting Limited. Intellectual Property All documents and information contained in this manual are the property of Kelkan Contracting Ltd. and cannot be used, reproduced in whole or in part, without the written consent from the Managing Director.

Prepared by QMS Committee and Wael Jasim Muhammad.

Prepared by QMS committee

Reviewed by Management Representative

Approved by Managing Director

Signature Name

Eng. Wael Jasim Muhammad

Post

QMS coordinator

Date

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00

Revision No.

2

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Code

QM-422-M00

Quality Management System ISO 9001:2008

Quality Manual Distribution List No.

A hard copy of this manual submit to

1

Managing Director

2

Management Representative

3

Quality Management Managers

4

Clients

5

Suppliers

6

Sub-contractors

7

Others as Company CV

8

New employees as training materials

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Type of copy

Controlled copy

Non Controlled copy

2

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Revisions page Revision

Revision

Revised Item

No.

Date

No.

1

19-7-2014

Organizational

Revision Description

Updating the Organizational chart of

chart 2

28 /12 / 2014

departments & jobs also

Organizational

 

chart

Updating the Organizational chart of departments & jobs also Adding explanation of QMS system as per ISO 9001:2008

3

4

5

6

7

8

9

10 After 10 Revisions a new version will be Issued

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Table of Contents Contents Revision History Table............................................................................................................................. 2 Distribution List ....................................................................................................................................... 3 Figures & Table ....................................................................................................................................... 6 Introduction ............................................................................................................................................ 7 Definitions and Terminology ................................................................................................................... 8 Method of establishing and implementing the system: ......................................................................... 8 Components of the Quality Manual .................................................................................................. 9 1.

Scope of Quality Management System ..................................................................................... 9

2.

Exclusions ................................................................................................................................... 9

3.

Purpose ....................................................................................................................................... 9

4.

General ....................................................................................................................................... 9

5.

Company profile ......................................................................................................................... 9

6.

Our Mission Statement ............................................................................................................ 10

7.

Regulation................................................................................................................................. 11

8.

Description of quality management system ........................................................................... 11

9.

The Organization Charts & Process Map ................................................................................. 12

10.

Quality Policy ........................................................................................................................ 17

11.

Quality Objectives & KPIs..................................................................................................... 19

12.

Responsibilities, authorities and communication ............................................................... 23

13.

Documentation System:- ..................................................................................................... 26

14.

Document's Coding System.................................................................................................. 26

15.

The Manuals & Procedures of Quality management system ............................................. 27

16.

Design & establishment Of the Quality Management System (QMS): .............................. 28

17.

References ............................................................................................................................ 44

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Figures & Table Figures / Table Title Table 1: Contact Addresses and its Related Information. Table 2: Core Processes and its Related Information. Figure 1A: The Organizational Chart of Departments Figure 1B: The Organizational Chart of jobs Figure 2: The Process Map Figure 3: Quality Policy Table 3: Quality Objectives and KPIs Table 4 Matrix of Responsibilities' Figure 4: Documentation Pyramid & Coding system Table 5: List of procedures

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Introduction

Founded in 2004 as a private limited liability company, Kelkan Contracting Limited is registered and actively working in the Kurdistan Region of Iraq. Kelkan is the leading company in providing oil services, assisting international oil companies (IOCs) in civil and earth works, rig site preparation, camp management, catering, fabrication, personnel and machinery in addition to the supply of provisions and all other sourcing issues. Kelkan operates throughout the Kurdistan Region and has experience and resources to operate on rugged and remote terrains. Kelkan has the capability and know-how to undertake tough assignments and meet clients’ deadlines. Pioneers in their field, Kelkan has implemented many projects in the region for various international oil companies and its service partners. Through applying for the ISO certificate and applying the Quality Management System procedures, Kelkan ensures to satisfy its clients by committing to applying an international management system. The system will ensure higher satisfaction level by efficient performance of work related activities in accordance to the specification (ISO 9001:2008) for the following purposes: 1. Description of the Quality Management System of the company. 2. Assisting the staff to further understand their roles within the organization, thus giving them an increased sense of the purpose and importance of their work. 3. Increase the confidence of the clients by increasing the quality of products and specialized services offered by the company based on a global documented system. 4. Clearly specifying the requirements for the quality of products and services provided by suppliers and sub-contractor. Also, by to provide objective evidence that specified requirements have been achieved. 5. Define the adopted work methods by the company, which will guarantee the quality of products, specialized services, and the adopted quality policy. 6. Implemented as a profile to introduce the company to clients and as a training material for new employees. 7. Implemented as a base for continual improvement to ensure continuity of increasing the quality level of services. 8. Implemented as a basis to check the quality of the products. 9. Implemented as a basis to assess the effectiveness of the quality management system.

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Definitions and Terminology For the purposes of this Manual, the following words have been defined as: The company: Kelkan contracting Limited. Quality: is defined as a product's compliance with its design specifications. These specifications include the customer's requirements and local statutory and regulatory legislation (ISO 9001:2005)

Quality Management System (QMS): is defined as a system established to ensure achievement of the quality objectives by the quality policy adopted by top management in accordance to the requirements of the standard of the standard (ISO 9001:2008).

Method of establishing and implementing the system:

The system has been established by all departments with the supervision of IQDC Company and Quality Management committee.

Four steps have been taken to implement this system: 1. Gap analysis. 2. Recommending corrective actions which include control methods. 3. Establishment and documentation of the system. 4. Implementing and auditing the system.

Personal meetings have been used for data collection during the gap analysis stage. The meetings have been organized by IQDC consultants and QMS Committee, the Standard ISO 9001:2008 and the Iraqi local statutory and regulatory legislation have been used as an assessment criteria to establish the system. Version No.

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Components of the Quality Manual 1. Scope of Quality Management System The scope includes products, specialized services, and activities, which conforms the requirements of ISO 9001:2008 Standard. 1.1. Oilfield civil works. 1.2. Fabrication & installation. 2. Exclusions There is no exclusions. 3. Purpose The purpose of this Quality Manual is to define the Quality management System in its entirety for Kelkan Contracting limited. 4. General This Quality Manual addresses the requirements of the ISO 9001 Standard. All reference to the ISO 9001 Standard forward shall be considered as the current revision of the ISO 9001 Standard. The Quality Manual defines the Quality Management System as it applies to Kelkan Contracting limited. 5. Company profile Kelkan Contracting Limited was formed in 2004 as a private limited liability company, registered and actively working in the Kurdistan Region of Iraq (KRG). Kelkan is a leading company in providing oil field services within the KRG and has proven itself to be an outstanding example in its field. Kelkan is an experts contracting, assisting international oil companies (IOCs) in civil and earth works, camp management, construction, providing qualified personnel and supplying reliable machinery in addition to the supply of provisions and all other sourcing issues. Kelkan operates throughout the Kurdistan Region and has experience and resources to operate on rugged terrains as well as the capability and know-how to undertake tough assignments and meet client's deadlines. Pioneers in their field, Kelkan has implemented many projects in the region for various international oil companies and it has successfully supplied many internationally recognized oil and gas companies with construction services in site preparation, access road construction and camp construction. Kelkan staff are fully trained and experienced to work along with international companies and adhere to HSE standards in the oil and gas sector. Kelkan is a local company that has the advantage of experience and locality that adds to its’ expertise in cultural customs Version No.

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and sensitivities when it comes to assisting clients with local issues and communal relationships. 6. Our Mission Statement Kelkan Contracting Limited “Kelkan “is wholly customer and service focused. We work closely with our clients to fully understand their business, their objectives and their expectations in order to provide optimum value and support. The company is committed to surpassing the highest of expectations, working within an environment of continuous improvement and allied with a total appreciation of the criticality of compliance in every aspect of our day to day business. Behind every contract, supply chain solution, communication and rapport with our client is at the core of our policy. Whether we are managing the entire supply chain or offering a specialized service, our ability to listen and learn before taking action is what makes our employee’s partners in your business which makes our solutions more effective and long lasting. The energy sector has unique and pressing construction, civil, mechanical, electrical, and logistical requirements. Kelkan recognizes the need to keep the vital components flowing to maintain production and operations around the region. As our customer you can be absolutely confident that your project is always managed in a professional and timely manner. Our experienced operations team will do everything necessary to make sure the time schedule of the project is strictly followed, quality management is up to the international standard, all necessary procedures are in place for environmental and safety requirements and the necessary personnel, material and equipment are on site and on time. As the energy sector expands in our region, our company has an extensive network of partners throughout the country with whom we look forward to being of service to you as a generic local service provider. With this combined strength and our long-standing network relationships, we are now poised to enter a paradigm of excellence, becoming the strongest regional player in Kurdistan Region of Iraq, providing full-featured construction, electrical , mechanical and logistical solutions on a single point of contact by upholding our motto “Local Knowledge, International Standards”..

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Address and Contact Information House 4, Street 6, Baxtiary District 111 Sulaymaniyah, Kurdistan Region of Iraq. [email protected] http://www.kelkan.com +9647707706661 [email protected] [email protected]

Sulaymaniyah Office E-mail Website Phone Contact for tenders Contact for services

Table 1: Contact Addresses and Its Related Information 7. Regulation

7-1 Control Any changes and/or distribution of this Quality Manual are controlled and approved by the management representative. 7-2 Distribution This Quality Manual is a controlled document (see Distribution List, page 2). There are hard copies created for reference, or temporary distribution, but the only the controlled copy is maintained in the database containing QMS Procedures and Work Instructions. Distribution of Quality Manuals is subject to approval of management representative. 7-3 Revisions Requests for changes to this Quality Manual can be submitted by any department. Each Request for Change must be submitted to management representative. Revisions to the Quality Manual are at the discretion of the management representative and tracked by use of the Quality Manual (revision history table, page 4). 8. Description of quality management system The core process of the system is shown in the table below. These processes and their related clients, input and output is highlighted in table 1. However, the system is a bit more complicated than how it is indicated. There are more processes. Those processes and the interaction between them are addressed in figure 1.

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Clients

Input

Oil and Gas sector companies

Core processes

Clients’ requests.

1- Civil Works. 2- Fabrication.

Quality Management System ISO 9001:2008

Output Satisfied Client: Products manufactured & services supplied exactly according to client requirements and statutory and regulatory legislation, supplied in right time to the right place.

Table 2: Core Processes and its Related Information 9. The Organization Charts & Process Map The organization chart of Kelkan Contracting Limited, Figure 1 A, is based on several management levels starting from top level where it is represented by the Managing Director, second level is the departments, third is the sections and then the units in forth level. While Figure 1 A describe the organization chart of managements, Figure 1 B describes the organization chart of jobs. The Process Map demonstrates the interaction methods of the departments to complete the client's request and how to gain their satisfaction. It has been created through the Organizational Chart and from the perspective of quality management system (ISO 9001). It starts from reception of the client's request and ends with after sales services as shown in Figure 2.

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Quality Manual Managing Director

IT section

Legal unit

QM Department

HSE Department

QC section

HSE section

Auditing section

HSE Clinic section

Data analyst & Documents controller

HSE (BSB) section

Camps Operation Department Head of Camps coordinators

Commercial Department

Finance Department

HR Department

Business development & Client Relations Dep.

Civil & Construction Department

Design section

Construction

Deputy

Commercial Deputy

Camps coordinators section

Community relations section

Logistic section

Camps bosses units

Project section

site engineers unit

Bazyan Supply Base (BSB)

warehouse section

Equipment's & generators Maintenance supervisor

Guards

Buyers

Receptionist

Installation & general maintenance section

Figure 1 A: Organizational Chart of managements Version No.

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Supply Chain Department

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Fabrication section

Quality Management System ISO 9001:2008

Quality Manual Managing Director

Lawyer

HSE Manager

QM Manager

QC engineer

QC supervisor

Head of auditors

Auditors

HSE supervisors

Paramedic

Commercial Manager

Head of Camps coordinators

Commercial Deputy

Construction

Business development & Client Relations Manager

Design supervisor

Deputy

Financial controller

Camps coordinators

Civil & Construction Manager

HR Manager

Finance Manager

*

Commercial Assistant

Supply Chain Manager

Buyers

Bazyan Supply Base (BSB) Manager

warehouse supervisor Receptionist

Community relations coordinators

Logistic

Coordinator

Projects Tenders Managers Processors

Tenders Processors Receptionist

Camps bosses

Equipment's & generators Maintenance supervisor

Projects warehouse keepers

sites engineers

Admin

Foremans

Cleaners

Chef Chef Assistant

Camp Laundry Boss operator Assistant / Admin

Generator Operator

Accounts Receivable supervisor

Accounts Receivable Clerk

Cash Book Supervisor

Cashier

Accounts Payable supervisor Accounts Payable Clerk

Surveyors

Labours

Accounts Payable Auditor

Guards

Installation & general maintenance supervisor

Equipment

Mechanical Engineer

Mechanical Engineer

Electrician

Supervisor assistant

Fabricator

Mechanical technician

Mechanical technician

Plumber

Welder

Fabricator assistant

Assist Mechanic

Assist Mechanic

A.C technician

Helper

Carpenter

Wireman

Wireman

Labor Operators

Operators

* Management Representative Figure 2 B: Organizational Chart of Jobs Version No.

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Fabrication supervisor

Generators

Cleaners

Camp maintenance team

Data analyst & documents controller

Camps Operation Manager

IT supervisor

Code

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Painter

Quality Management System ISO 9001:2008

Quality Manual Managing Director Management Review

Management Representative Preventive action

Corrective action

Control of Monitoring and Analysis of data nonconforming measurement of product processes

Clients feedback Internal Audit

Control of Records

Control of Document

QMS

Fabrication

Storage / supply

& installation

Activities supplying of material

inspection & monitoring of the Activities

Ensure of the quality final inspection & monitoring

Inspection of materials

No

HSE

Final product & service

Activities of Monitoring and Measuring

Planning and Follow-up

Information Technology

Human Resources

Financial Issues

Commercial activities

Figure 2: The Process Map Version No.

Receipt of dues from the clients

Design and development

Completion Ticket

Construction Activities

Contract with the client

yes

Planning of product realization

Fabrication & installation

Review the Client's requirements

Receipt and identification of customer requirements

Clients requirements Contact the Clients

Civil & construction

Warehouses

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Clients satisfaction

Client's Requirements

Maintenance Activities

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The Process Map Figure 2 above highlights the process map of Kelkan Contracting Limited. There are two kind of processes: core processes and supporting processes. The Core process is the process which should be done in order to produce a physical product, or provides the specialized services. The supporting process is the assurance that client requirements are being fulfilled. Since all of the products and services of Kelkan provides are requested by the client, thus the process starts when the company receives a request from a client. The requests and enquiries is received by Business Development & Client Relations Department. The requests shall include the client’s requirements (technical information, properties, quantities, timing, delivery these conditions, etc.). The Business Development & Client Relations Department will then forward the details to the related departments (e.g. Civil & Construction Department, Camps Department, Bazyan Supply Base, or HSE Department) for a review of the request information, analyzing, and converting it to the department’s specifications. After the department has reviewed the details to ensure that the company has the capability in providing the required products and/or services in the requested quantity, a time schedule will be generated for the required specification. Then, through the planning of product realization, the request will be reviewed and the decision will be made based on the Company’s capability to perform the work. The information is then returned to Business Development & Client Relations Department. If the company cannot implement the client requested services or products, then alternatives will be suggested; such as a longer implementation time or different method for providing the service. Upon an agreement between the two parties, a contract will be signed between the company and the client through either a tendering process or purchase orders. The contract will include a technical section, or annex, containing all the technical details, specifications, quantities, and time schedule of the work required. The contract or the technical annex of the contract will be sent to the related departments for implementation and follow-up. If there is a need for design to implementation, the contract, or a part of it, will be designed, reviewed, and approved, to match the client requirements. The design will be sent with an implementation plan, which will be planned by planning department, to related departments to start implementation. While the implementation process is running, the Quality Control department will carry out continual inspections and tests on incoming materials, process activates, final product, and services to ensure the defined specifications are met. In the meantime, the planning department will be performing regular follow up on the progress of the implementation process based on the certifications of completion issued by the Quality Control Department.

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While the implementation process is finished or at a stage described as per contract condition, the Planning Department will informs Business Development & Client Relations department to notify the client regarding the payment of financial dues. The client satisfaction survey will be submitted at the end or during implementation process of each contract. The QMS committee, Management Representative, Managing Director will keep the implementation of the quality management system under control by programed internal auditing and by the decisions of management review meetings. Furthermore, the performance of the supporting departments will provide support to the QMS by providing training and human resources, information technology, and financial issues related to clients. For more information about the implemented procedure, please refer to procedures manual (PM-00).

10. Quality Policy The Quality policy was prepared by QMS committee, reviewed by management representative and approved by the Managing Director, and distributed to all departments of the company. The Quality Policy (QPo) of KELKAN Contracting Limited is based on three basic concepts: (CIC) 

Commitment to providing suitable quality of products and services to meet our clients' requirements and exceed their expectations.



Implementation and continual Improvement of the Quality Management System according to the standard ISO 9001:2008, to ensure client satisfaction. & reviewing of quality objectives.



Compliance with local statutory and regulatory legislation related with company work.

Hiwa Talabani - Managing Director ___________________________ February 9, 2014

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Figure 3: Quality Policy

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Quality Manual 11. Quality Objectives & KPIs The quality objectives of Kelkan contracting Ltd. Are shown in below tables: Goal Aim(s)

Satisfying our clients or exceed their expectations. 1- Provide the product or service within the required time to the requested place as per required specifications 2- Respect all of our client & dealing with them in a professional manner.

The quality objectives of departments, KPIs, inputs, outputs & resources. #

Department

QM department 1

Target of the 1st half of 2015 Achieve average clients' 1. Ensure continuous satisfaction not less than application of Quality 70% by the end of 2014. Management System Client's complaints (ISO 9001:2008) and should not exceed 3% of verify its the total enquiries effectiveness. received in the 2nd half 2. Ensure achievement of 2014. of company objectives in Achieve max. 5% of accordance with client complaint due to company quality product technical policy. specifications. Goal

Implements accurate inspection and tests QC section and ensures those tests are completed on time.

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80% of the finished products & incoming materials should be inspected.

00

Revision No.

KPIs

Inputs

Outputs

Recourses ***

{∑ All clients satisfaction ÷ Clients No.} ≥ 70 % {(∑ clients complaints ÷ Contract No.) *100 % } ≤ 3% {(Σ client complaint due to product technical specifications ÷ total No. of client complaint) *100% } ≤ 5% {(Σ inspected finished products & incoming materials ÷ total No. of finished products &

2

Date

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1- Auditing reports 2- Clients feedback 3- Corrective action requests 4- Preventive action requests

1- Satisfy clients 2- Efficient system. 3- Continual improvement

1-products to be 1- Test reports & tested certifications 2- measuring tool to 2- Calibrated be calibrated measuring tool

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1- The standards ISO 9001:2008 2- Kelkan QMS 3- Internal auditors

1- Design specification &acceptance criteria

Quality Management System ISO 9001:2008

Quality Manual

2- Measuring Tools & equipment

incoming materials) *100% } ≥ 80%

2

Civil & construction dept.

Estimate the correct time that ensures the delivery of products according to the required specification at the right time to the right place. increase meeting the clients’ deadlines

High response to client enquiries

3

Camp department

4

BSB / fabrication section

Increase 10 % in the target of meeting the clients’ deadlines and time schedule. Achieve of 0% error in contracts & quotations details. Achieve 90% of fabrication & installation plans in time and as per the required specifications.

Provide the products & services according to plans

Supply a products and services to clients as per required specification, in time, at competitive prices.

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Achieve minimum 85 % of implementation of the plans.

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{(∑ implementation in time ÷ total implemented planned) *100 % } ≥ 85 % {1-(∑ No. project in time in 1st half of 2014 ÷ ∑ No. project in time in 2nd half of 2014) *100% } ≥ 20% No Client's complaints regarding to contracts or quotations {(∑ No. services in time in & as per required specifications ÷ total No. of services ) *100% } ≥ 90%

{(∑ No. products in time Achieve 90% of the in & as per required production plans in time specifications ÷ total and as per the required No. of products ) *100% specifications. } ≥ 90%

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Client request for civil project

Client request for camp of fabricated units

Client request for fabricated product

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Code

completed civil project as per required specification & time

1-Contracts / Scope of work. 2- Time schedule 3-Civil Machineries

1-Contract / Finished camp as Scope of per required work. specification 2- Time schedule 1-Contract / Scope of work. Finished product 2- Time as per required schedule specification, 3- Machines quantity & time & tools

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Quality Manual 5

Business developme nt & client relation Department

6

Design section

7

8

Ensure of fully understanding of client needs & requirements and convert it to specific clear specifications with a quick response to him.

Achieve max. 5% defects in the finished products due to design.

Ensure correct Commercial tendering processes in Department a competitive prices. Supplying, storage & handling the required materials to the required places at the right time in the required quantity & Supply quality in a suitable chain Department price.

9

HR

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1-All client requests 2-Clients feedback

Achieve 0% of Client's complaints regarding to design.

No Client's complaints

Client requirements

Achieve 100% accuracy in tenders details

No Client's complaints

Offers / tenders

90% of requested materials should be delivered to the required place at the required time. 70% of All purchases to be done from approved suppliers Not more than 5 % of materials defects during storage and handling

Recruit appropriate personnel for jobs and increasing their skills by training & awareness.

{(∑ defects due to design ÷ total design done) *100 % } ≤ 5 %

Achieve minimum average 60% improvement in employees' efficiency after training.

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1-Satisfy clients 2-Business development report

1-Client specification 2- analyze data of client's feedback

Design drawings covers Client requirements as a clear specifications

Design software

Priced & approved Offers / Quotations

Local materials prices

{(∑ correct delivery ÷ total delivery) * 100 %} ≥ 90%

{(∑ purchases from approved suppliers ÷ total purchases) * 100 %} ≥ 70% {(∑ defects during storage & handling ÷ total stored of this material *100% } ≤ 5 % {(∑ improvement percentages of Trainees ÷ Trainees No.) *100 % } ≥ 60 %

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Date

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Materials requests

1-Staff request 2-Training requirements

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Code

Supplied 1- Local materials as per material required suppliers specification, 2- Financial quantities, time & budget location. 3- Warehouse

1- Recruitment of 1- Staff jobs staff as per description required 2- Training qualifications plan

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BSB / Equipment 10 maintenance section

Ensure maintaining company infrastructure in good condition able to provide products & services in required specifications. 1.

BSB / Installation & 2. 11 general maintenance section

12

IT

Installation of the fabricated units as per client requirements according to schedule. Ensure maintaining company infrastructure in good condition able to provide products & services in required specifications.

Minimum 10 % of employees' shall get training in a year.

{(∑ Trainees No. ÷ No. employees') *100 % } ≥ 10 %

Implement minimum 80 % of Preventive maintenance as per schedule.

{(∑ implemented maintenance actions ÷ planned maintenance actions) *100 % } ≥ 80 %

Implement minimum 80 % of Installation works as per schedule.

{(∑ implemented Installation actions ÷ planned Installation actions) *100 % } ≥ 80 %

2- Enhance staff efficiency by training

machineries & generators to be maintained

1- Installation plan & fabricated units 1- Installed 2- Maintenance camps. request for 2- Maintained company infrastructure infrastructure

Ensure maintaining 1-Implement minimum 1- {(∑ implemented IT company 80 % of IT maintenance requests infrastructure maintenance requests ÷ total IT maintenance 1. IT maintenance (computers, printers, in time. requests) *100 %} ≥ request networks, emails & 80% backup the (of the same period) 2. Data for Backup departments’ data.) in 2- Achieve 100% of data 2- All backup activity for good condition able to backup for department managers provide products &

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maintained machineries & generators

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Code

1. Maintained IT hardware 2. Backup data

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3- Training budget

1- Catalogs 2- Spear parts 3- Tools & equipment

1- Machineries 2- Tools & equipment 3- Action plan for installation

1. IT hardware 2. IT software 3. Company server

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13

HSE

services in required specifications & ensure of updating and keeping of the soft documents. provide a management strategy to effectively manage Health and Safety Increase company turnover

department managers in time.

Implement minimum 90% of HSE plans

data implement in time.

(Implement plans ÷ all plans ) *100% ≥ 90 %

{(Turnover of 2nd half ÷Turnover of 1st half)-1} *100 % ≥ 30 % *** Human resources & hardware are parts of resources for all departments. 14

Finance department

by 30% for the second half of 2014

HSE requirements

Safe work environment

HSE manual

Budget

financial statements

Quick box software

Table 3 – The quality objectives

12. Responsibilities, authorities and communication 12-1 Responsibilities & authorities are defined individually for the employees in their jobs description (ReC-621-F02) within the HR system and based on the company organizational chart of jobs chart (Figure 4 B). 12-2 Company email accounts are the main source of communication. Also, the QMS forms are to be used between sections, departments, or to top management.

12-3 While the Responsibilities of the departments, and other activities, toward QMS are defined in the Matrix of Responsibilities (table 4).

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HR department

Civil & Construction Dep.

Business development Dep.

Bazyan Supply Base (BSB)

Supply Chain department

Design section

Quality Control section

X X

X X

X X

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X X XX X X

IT section

Camps department

XX XX XX XX XX X XX X X X X X X X X X X X X

Maintenance sections

Commercial department

XX XX XX X X XX X XX XX XX XX XX XX X XX XX X X X

HSE department

4.1 General requirements 4.2 Documentation requirements 4.2.2 Quality Manual 4.2.3 Control of Documents 4.2.4 Control of Records 5.1 Management Commitment 5.2 Customer focus 5.3 Quality policy 5.4 .1 Planning (Quality objectives) 5.4 .2 QMS Planning 5.5 Responsibility, authority and communication 5.6 Management review 6.1 Provision of resources 6.2 Human resources 6.3 Infrastructure 6.4 Work environment 7.1 Planning of product realization 7.2 Customer-related processes 7.3 Design and development

QM department

ISO 9001:2008 Standard Requirements (as per clauses)

Managing Director

Matrix of Responsibilities'

Quality Management System ISO 9001:2008

Quality Manual 7.4 Purchasing 7.5.1 Control of production and service provision 7.5.3 Identification and traceability 7.5.4 Customer property 7.5.5 Preservation of product 7.6 Control of monitoring and measuring equip. 8.1 General 8.2.2 Internal audit 8.2.3 Monitoring and measurement of processes 8.2.4 Monitoring and measurement of product 8.3 Control of nonconforming product 8.4 Analysis of data 8.5.1 Continual improvement 8.5.2 Corrective action 8.5.3 Preventive action

X

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XX: Major Responsibility. X : Shared Responsibility. Table 4 Matrix of Responsibilities'

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13. Documentation System:The figure 5 explain the Documentation System of QMS

Figure 4 – Documentation Pyramid

14. Document's Coding System

Aaa-111-A00

Abbreviated document name

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manuals Procedure Work Instruction Forms Records List Chart Sheet Date

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Quality Management System ISO 9001:2008

Quality Manual 15. The Manuals & Procedures of Quality management system

The company has established two manuals & 26 procedures to control all the processes that are highlighted in the process map. List of procedures is addressed in table 5, and detailed explanation is indicated in Procedures & Work Instructions Manual (PWI-Req-M00). # 1

Manual name Quality Manual

Clauses 4-2-2

(code) QM-422-M00

2

Procedures & Work Instructions Manual

QMS Requirements

PWI-Req-M00

# 1 2 3 4

6 7

Document Name Document Control procedure Records Control procedure Management review procedure Recruitment Procedure Competence training and awareness Procedure Information technology procedure Maintenance Work Instruction

8

HSE

5

9 10 11 12 13 14 15 16 17 18

Procedure of planning & follow up of civil & construction projects Procedure of planning & follow up the fabrication & installation activities Procedure of processing clients' request Design and development Procedure Purchasing Procedure Procedure of Control the activities of Civil & construction Procedure of Control the activities of fabrication & installation Identification and traceability procedure Procedure of clients property Procedure of storage and handling of materials

21 22 23 24 25 26

6-4

Work environment

6-2-2

7-5-3 7-5-4

Planning of product realization Planning of product realization Customer-related processes Design and development Purchasing Control of production and service provision Control of production and service provision Identification and traceability Customer property

7-5-5

Preservation of product

7-1 7-1 7-2 7-3 7-4 7-5-1 7-5-1

Calibration 19 20

6-3 6-3

Clauses Control of documents Control of records Management review Human resources/General Competence, training and awareness Infrastructure Infrastructure

4-2-3 4-2-4 5-6 6-2-1

7-6

Client satisfaction Procedure Internal Auditing procedure Monitoring and measurement of processes

8-2-1 8-2-2

Quality Control Procedure

8-2-4

Procedure of Control of nonconformity cases Data analyzing Procedure Continual improvement procedure Corrective action procedure Preventive Actions Procedure

8-2-3

8-3 8-4 8-5-1 8-5-2 8-5-3

Control of monitoring and measuring equipment Customer satisfaction Internal audit Monitoring and measurement of processes Monitoring and measurement of product Control of nonconforming product Analysis of data Continual improvement Corrective action Preventive action

Code DoC-423-P01 ReC-424-P02 MRv-65-P03 Rec-621-P04 CTA-622-P05 IT-63-P06 Man-63-W01 HSE manual (HSESMSM-001) Pln1-71-P09 Pln2-71-P10 Bus-72-P11 Des-73-P012 Pur-74-P13 Cons-751-P14 Fab-751-P15 Idn-753-P16 CPro-754-P17 SHM-755-P18 It has been included within QC procedure CLSa-821-P19 Aud-822-P20 It has been covered with in QMS QC-824-P21 NPro-83-P22 DaAn-84-P21 CoIm-851-P23 CorA-852-P25 PreA-853-P26

Table 5 - List of Procedures

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16. Design & establishment Of the Quality Management System (QMS): QMS of Kelkan Contracting Limited has been designed with accordance of the clauses of (ISO 9001:2008) as follows: 16-1

(Clause 4) Quality Management System

The company (Kelkan Contracting Limited) has established documented and implemented a Quality Management System (QMS) in accordance with the requirements of ISO 9001:2008. The system is maintained and continually improved through the quality policy, Key performance indicators, audit results, analysis of data, corrective and preventive actions and management reviews. To design and implement the QMS Kelkan Contracting Limited has: • Identified the processes needed for the QMS and their application throughout the company and documented them in the Process Map (figure 2) in this Quality Manual. • Determined the sequence and interaction of these processes, and clarify them in the Process Map. • Determined the criteria and methods needed to ensure that the operation and control of the processes are effective. • Ensured the continuing availability of resources and information necessary to achieve planned results and continual improvement of these processes. • Established systems to monitor, measure and analyze these processes, and • Established processes to identify and implement actions necessary to achieve planned results and continual improvement of these processes. Related Documents:  

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The Process Map (figure 2) in this manual. Procedures & Work Instructions Manual (PWI-Req-M00).

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(Clause 5) Management responsibility

5.1 Management Commitment Managing Director and Management Representative have been actively involved in implementing the Quality Management System (QMS). They has provided the vision and strategic direction for the growth of the QMS and established the key performance indicators and the quality policy. To continue leadership and show commitment to the improvement of the QMS, the Top Management commitment of meeting the requirements of clients, statutory, and regulatory by:    

Identify the quality objectives & related KPIs. Identify the quality policy Implement management review meetings. Ensure the availability of resources.

(Clause 5.2) Customer Focus To identify the clients’ needs to meet their requirements and exceed their expectations, to enhance their satisfaction, Managing Director and Management Representative ensures that clients requirements were fully understood, determined, converted into clear specifications and then has been met. (Clause 5.3) Quality Policy Top Management ensures that the quality policy has been published in all company offices & locations & it has been clear to all employees by awareness. The Quality Policy has been designed in a shape of three circles based on three bases of company policy. Top Management reviews the quality Policy in each management review meeting to determine the policy’s suitability to company vision. Related documents:  

Item 10 in this manual. Figure 3 in this manual: Quality Policy.

(Clause 5.4) Planning 5.4.1 Quality Objectives The measurable Quality Objectives with their related KPIs has been determined to each department in the company, it has been mentioned in this Quality manual, & the objectives has been published to related departments as a support in achieving their Quality Version No.

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Objectives. A bi annually reviewed will be done to ensure of its suitability during management review meeting. Related documents: 

Table 3 in this manual – The quality objectives

5.4.2 Quality Management System Planning The quality system has been planned and implemented to meet the quality objectives and the requirements of 4.1 of the ISO 9001:2008 standard. Quality planning takes place when changes that affect the quality system are planned and implemented. 5.5 Responsibility, Authority and Communication An organizational chart has been established to show the interrelation of personnel in the company. Two of organizational chart has been established, the first one is the organizational chart of departments to explain the relation connection of company departments, while the second organizational chart was for jobs to explain the connections of all job titles with company departments. The Job descriptions define the responsibilities, authorities, minimum required qualification and communications for each job title. Job descriptions and the organization charts are reviewed and approved by the Top Management for adequacy. These documents are available throughout the company to help employees understand responsibilities, authorities & communications. 5.6 Management Representative Management Representative has been appointed by Managing Director. Management Representative has the following responsibility and authority: 

Ensure that processes needed for the quality management system are established and implemented.  Report to the top management on the performance of the quality management system and the needs for improvements  Promote awareness of client requirements throughout the company  Act as a liaison with external parties such as clients or auditors on matters relating to the QMS. 5.7 Internal Communication Processes are established for communication within the organization. Methods of communicating the effectiveness of the QMS include department and management meetings, management review, circulation of minutes of management review meetings, Internal Audit Closing meetings, and other routine business communication. Version No.

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5.8 Management Review 5.8.1 General Top management reviews the QMS every 6 months at management review meetings. This review assesses the continuity of QMS, suitability, adequacy and effectiveness, identifying opportunities for improvements and needs for changes. Records are maintained for each management review meeting 5.8.2 Review Input Assessment of the QMS is based on a reviewing of the input's information for management review. These inputs include the following:         

Result of audits. Client’s feedback. Supplier’s evaluation. Training activities. Decisions of the previous management review meeting. Process performance and product conformity. Status of correction and preventive actions. Recommendations for improvements submitted to top management. Follow-up actions that could affect the quality management system are discussed and noted in management review.

5.8.3 Review Output During the management review meetings appropriate actions to be taken in regarding of the following issues:     

Find solutions to cases of nonconformity, how to preventing their repetition in the future and follow-up implementation of these actions. Discuss and adopt decisions according to recommendations of management representative & previous management review meeting. Review / Approval training programs to develop staff efficiency when deeded. Review and amendment of Quality Policy and Quality Targets. Adopting a plan for improvements based on recommendations issued by international organization or Consultative bodies.

Related documents:   Version No.

Management review procedure (MRv-65-P03). Quality Policy 00

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Quality Management System ISO 9001:2008

Chart of Targets – KPIs. (Clause 6) Resource management.

6.1 Provision of Resources Kelkan contracting Limited has implemented a Quality Management System that complies with the standards ISO 9001:2008. This has been achieved by commitment of the top management, and with sufficient resources for the implementation. To effectively maintain and continually improve the system, top management determines and provides necessary resources. 6.2 Human Resources 6.2.1 General To ensure of the competence of company employees, job descriptions has been prepared to identifying the qualifications required for each job title. Qualifications include education requirements, experience & skills. Appropriate qualifications along with required training certifications. Related documents: 

Recruitment Procedure (ReC-621-P04).

6.2.2 Competence, Awareness and Training To ensure that the employees are competent to their jobs & to improve their performance, the company adopted a training & awareness courses, which could be implemented as per bi annual plans & as needed. The aim of that is to ensure that the employees are competent & skilled in doing their duties to achieve the required quality in company products & supplied services & also to achieve the quality objectives. Training has been implemented & recorded has been kept according to competence, awareness and training procedure (CTA-622-P05). Related documents: 

Competence, training and awareness Procedure (CTA-622-P05).

6.3 Infrastructure The company has determined the infrastructure needed to ensure conformity to product & service requirement. The infrastructure has been provided which is includes buildings, workspace & machines, utilities, machineries, IT hardware, etc. Version No.

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The infrastructure will kept maintained to ensure product conformity. Maintenance activities implemented according to planned & unplanned activities through maintenance work instructions (Man-63-W01) & IT procedure (IT-63-P06) & the records has been kept accordingly. Related documents:  

Information Technology Procedure (IT-63-P06). Maintenance Work Instruction (Man-63-W01).

6.4 Work Environment A suitable work environment to achieving the required quality in products & services has been maintained by HSE system which is managed by HSE department. The requirements has been determined through this system, the planning, implementation and documentation to control the work environment has been done according to HSE system, this system undergoes internal auditing according to ISO 9001:2008 requirements for work environments. 16-4

(Clause 7) Product realization

7.1 Planning of product realization The planning for product realization will take place in two stages: 1- During contracting stage with the client, an overall time schedule to implement the required project will be prepared as per the scope of work of the client, this will be approved by the client as a part of the contract or the agreement. 2- During implementation of the contract weekly plans will be prepared based on the approved time schedule to divide the time schedule into weekly plans in order to achieve a more control on activities of planning to ensure achievement of deadlines as per the time schedule. The activities of planning for product realization will be carried out according to: 1- Procedure of planning & follow up of civil & construction projects (Pln1-71-P09), which guided by (ISO 10006:2003) Quality management systems — Guidelines for quality management in projects. The quality plan will be prepared accordingly. 2- Procedure of planning & follow up of fabrication & installation activates (Pln2-71-P10). During planning, related departments will determine:  Version No.

The quality objectives and requirements for the product. 00

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Quality Management System ISO 9001:2008

Required processes, resources and documentation. Verification, validation, monitoring, inspection and test activities.

Related documents:  

Procedure of planning & follow up of civil & construction projects (Pln1-71-P09). Procedure of planning & follow up of fabrication & installation (Pln2-71-P10).

7.2 Customer-related processes 7.2.1 Determination of Requirements Related to the product. The company determines client requirements before acceptance of any tender. Client requirements include those:  Client Requested (like tender).  Requirement for delivery and post-delivery activities.  Requirement not stated by the client but necessary for specified use or known and intended use.  Statutory and regulatory requirements related to the product.  Additional requirements determined by the company. 7.2.2 Review of Requirements Related to the Service The company is processing client requests & review his requirements related to the product before submitting any quotation. This process ensures that:    

The product's requirements has been clearly defined. Contract or order requirements different from those previously expressed are resolved The company has the ability to meet the defined requirements. Records are maintained showing the results of the review and any actions arising from the review.  If the client does not provide a documented statement of his requirements, the client requirements will be confirmed before acceptance.  When product requirements are changed, the changes will be delivered to related departments, and the related documents will be amended. 7.2.3 Customer communication The company established an effective system to communicate with clients, this system ensures:

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 Collect product information,  Handling the enquiries, contracts or orders, and amendments.  Client feedback, including his complaints. Related documents:   

Procedure of processing clients' request (Bus-72-P11). Procedure of planning & follow up of civil & construction projects (Pln1-71-P09). Procedure of planning & follow up of fabrication & installation (Pln2-71-P10).

7.3 Design and development. 7.3.1 Design and development planning. The company established an active method to planning & control design and development activities, to define & ensure of:  The design and development stages.  The review, verification and validation that are appropriate to each design and development stage.  The responsibilities and authorities for design and development. A connection between the employees involved in design and development are continuously occurs to ensure clear assignment of responsibility. The planning output updated, if required, as the design and development progresses. 7.3.2 Design and development inputs Inputs relating to product requirements will be determined and records maintained according to design and development procedure (Des-73-P12). The inputs includes:  Requirements for use of the product.  Performance requirements.  The primary design of the product (if any).  Controls and regulations adopted by the company in relation to the manufacture of the product.  Information's from similar designs.

7.3.3 Design and development outputs. The outputs of design and development will be in a suitable form for verification that the design and development outputs covers the input, and they will be approved prior to release. The outputs will includes: Version No.

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The design & workshop drawings of the product. The drawing of installation of the product. Technical specification and acceptance criteria. BOQ of materials used in the manufacture of the product and their specifications. Instructions for installing of the product if needed. Instruction of safe use, handling & storage of the product if needed.

7.3.4 Design and development review. A systematic stages to reviews of design and development has been performed in accordance with the planned arrangements to:  To evaluate the ability of the results of design and development to meet requirements, and  To identify any problems and propose necessary actions. Participants in these reviews includes representatives of department concerned with the design and development stage(s). Records of the results of the reviews and any necessary actions will be maintained as per the procedure (Des-73-P12). 7.3.5 Design and development verification. Verification will be performed in accordance with the planned arrangements to ensure that the design and development outputs have met the design and development input requirements by design calculations. Records of the results of the verification and any necessary actions has been maintained.

7.3.6 Design and development validation. Design and development validation will be performed in accordance with the planned arrangements to ensure that the resulting product is capable to meet the requirements for the specified application or intended use, might be done by the client approval or by related departments. 7.3.7 Control of design and development changes. Design and development changes will be identified and recorded, it will be reviewed to be verified and validated, as appropriate, and approved before implementation. The review of design and development changes will include evaluation of the effect of the changes on constituent parts and product. The results of the review of the changes and any necessary actions will be recorded.

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Related documents: 

Design and development Procedure (Des-73-P12).

7.4 Purchasing 7.4.1 Purchasing process. Materials purchasing done according to material request form approved by an authorized manager, after ensuring that the required materials not available in company warehouse. The suppliers evaluated at least once annually using suppliers evaluation form, the evaluation criteria has been determined & reviewed. A list of approved suppliers has been prepared based on evaluation results, where the supplier take his location in the list according to his evaluation degree. Annually this list will be updated & approved by top management. Related documents: 

Purchasing Procedure (Pur-74-P13).

7.4.2 Purchasing information Purchasing information of the materials to be purchased will be described including materials quantities, specifications & delivery timing. The company ensures of the adequacy of specified purchase requirements prior to their communication to the supplier. 7.4.3 Verification of purchased product. The company established and implemented a test inspection program to ensuring that purchased materials meets specified purchase requirements, the purchase materials classified into:  

Materials used to produce the company products or supply the company services, these materials undergoes to Quality Control test & inspection program. The rest of the purchased materials inspected by related employees as explained in "the list of Incoming material test responsibilities (Pur-74-L02) & the chart of "Control of incoming Materials (Pur-74-C01)"

All purchasing activities are recorded. Related documents:    Version No.

Control of incoming Materials flow chart (Pur-74-C01). The list of Incoming material test responsibilities (Pur-74-L02). Quality Control Procedure (QC-824-P21). 00

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7.5 Production and service provision 7.5.1 Control of production and service provision The company planned and carried out production and service provision under controlled conditions include, as applicable,      

The availability of information that describes the characteristics of the product, The availability of work instructions, as necessary, The use of suitable equipment, The availability and use of monitoring and measuring equipment, The implementation of monitoring and measurement, The implementation of product release, delivery and post-delivery activities.

Two procedures & many of work instructions has been written to explain the methods of implementing the activities of Control of production and service provision. Related documents:   

Procedure of Control the activities of Civil & construction (Cons-751-P14). Procedure of Control the activities of fabrication & installation (Fab-751-P15). A lot of work instructions related to above procedures.

7.5.2 Validation of processes for production and service provision All company processes of production and service provision can be controlled & verified by monitoring and measurement, however if such a case it will be controlled within control of production and service provision. 7.5.3 Identification and traceability Where appropriate, the company will identify the product by suitable means throughout product realization, the identification will done with respect to monitoring and measurement requirements during product realization. Where traceability is required, the company will control the unique identification of the product and maintain records. Related documents:   

Version No.

Identification and traceability procedure (Idn-753-P16). Traceability form (Idn-753-F01). Name Plate form (Idn-753-F02).

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7.5.4 Customer property The company take care of client property when it is under the company control or being used. The company determine, document, protection and safeguarding the client property. If a client property lost or damaged it will be reported to the client, recorded & a corrective action will be taken. Related documents:   

Procedure of client’s property. Client intellectual property record form (CPro-754-F01). Client property record form (CPro-754-F02).

7.5.5 Preservation of Product The company established an efficient storage & handling system for product's preservation, according to this system, the products will be classified, coded and recorded, supplied and delivered to required place in correct quantities & properties. Before that a suitable warehouse has been established to provide suitable storage conditions for products. Related documents:            

Procedure of storage and handling of materials (SHM-755-P18). Control of incoming Materials (Pur-74-C01). The list of Incoming material test responsibilities (Pur-74-L02). Receipt form (SHM-755-F01). Materials Request Form (Pur-74-F01). Incoming materials testing request form (SHM-755-F02). Storage card (SHM-755-F03). Delivery ticket form (SHM-755-F05). Request order form (SHM-775-F14). Delivery ticket form (SHM-755-F05). Receiving document form (SHM-775-F15). Quality control acceptance certificate (QC-824-F14).

7.6 Control of monitoring and measuring equipment. The company used calibration to validate the measuring equipment. It will be calibrated and verified annually. Calibration and verification of the measuring equipment implemented by specialist bodies. All measuring equipment has been listed in calibration list, a calibration Version No.

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card has been recorded for each one of the measuring equipment & calibration label has been attached on each measuring equipment includes equipment name & type, serial number, calibration date & calibration validity date. This action will controlled with in quality control procedure (QC-824-P21). More than one of each type of the measuring equipment has been supplied to users, so that they can ensure of measuring equipment reading by using another one if there is doubt in measuring equipment reading. If such a case, measuring equipment will be sent for calibration even if it is within calibration validity date. All these activates will be recorded. It is the responsibility of the department(s) who use the measuring equipment to maintain it in good condition & control of it handling & movements between different users. Related documents    16-5

Quality Control Procedure (QC-824-P21). Calibration list (QC-824-L04). Calibration Card (QC-824-F16). (Clause 8) Measurement, analysis and improvement

8.1 General The company planned and implemented the monitoring, measurement, analysis and improvement processes needed   

To demonstrate conformity to product requirements, To ensure conformity of the quality management system. To continually improve the effectiveness of the quality management system.

These processes are identified in documented procedures and include determination of applicable methods, including statistical techniques, and the extent of their use. 8.2 Monitoring and Measurement 8.2.1 Customer Satisfaction As one of the measurements of the performance of the quality management system, the company monitors information relating to client perception as to whether the company has fulfilled client requirements. Client satisfaction survey has been used to obtaining the client satisfaction at least once by finished of his contract. The result of this survey will be calculated by the data analyzer to get a value represent the client satisfaction. Related documents  Version No.

Client satisfaction Procedure (CLSa-821-P19). 00

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8.2.2 Internal Audit The company conducts internal audits at planned intervals to determine whether the quality management system: •

Conforms to the planned arrangements and to the requirements of this International Standard and to the quality management system requirements established by the organization. Is effectively implemented and maintained.



An internal auditing program has been designed and implemented according to an audit plan based on departments / sections to be audited. Audit scope, involved auditors, audit criteria, reporting and maintaining results, are defined and documented as per Internal Audit procedure. Follow-up activities include the verification of the actions taken and the reporting of verification results. Related documents 

Internal Auditing procedure (Aud-822-P20).

8.2.3 Monitoring and Measurement of Processes The company applies suitable methods for monitoring and where applicable, measurement of the quality management system processes. These methods demonstrate the ability of the processes to achieve planned results. When planned results are not achieved, correction and corrective action is taken, as appropriate, to ensure conformity of the product. 8.2.4 Monitoring and measurement of product The company established a monitors and measures system to control the characteristics of the products & services to verify that products requirements are fulfilled. This is carried out at three stages of the products realization process according three Quality Control programs:   

Incoming material quality program to control the materials used in produce the product or supply the services to ensure it meet its required specifications. In Process Quality Program to control the product during manufacturing to ensure that product or its parts at the end of each stage has been done correctly. Final product quality program to ensure that the product has met all required specification.

A checklist used to control & ensure of Installation service (as a part of fabrication activities)

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Evidence of conformity with the acceptance certifications is maintained. Records indicate the person authorized to release of product & service, and when possible by the client. Related documents  

Quality Control Procedure (QC-824-P21). Installation Check List (Fab-751-F01).

8.3 Control of nonconforming product The company ensures that products which does not conform to its requirements is identified and controlled to prevent its unintended use or delivery. The controls and related responsibilities and authorities for dealing with non-conforming products are defined in Procedure of Control of nonconforming product (CNCo-83-P22).

8.4 Analysis of Data The company determine, collect and analyses the appropriate data to demonstrate the suitability and effectiveness of the quality management system and to evaluate where continual improvement of the quality management system can be made. The process for determining, collecting and analyzing this data is conducted regularly. Appropriate data includes data generated as a result of monitoring and measurement and from other relevant sources The analysis of data provides information relating to: • • •

Client’s satisfaction. Conformance to product requirements. Characteristics and trends of processes and products including opportunities for preventive action. Supplier performance. The result of monitoring and measurement of the products.

• •

Related documents 

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Data analyzing Procedure (DaAn-84-P23).

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Quality Management System ISO 9001:2008

8.5 Improvement 8.5.1 Continual improvement The company continually improves the effectiveness of the quality management system through the use of the quality policy, quality objectives & KPIs, audit results, analysis of data, corrective and preventive actions and management reviews. Related Documents    

Continual improvement procedure (CoIm-851-P24). Internal Auditing procedure (Aud-822-P20). Data analyzing Procedure (DaAn-84-P23). Corrective action procedure (CorA-852-P25).

8.5.2 Correction Action The company takes action to eliminate the cause of nonconformities in order to correct an existing nonconformities by an appropriate Corrective actions. A documented procedure defines requirements for: • • • • • •

Reviewing nonconformities (including customer complaints) Determining the causes of nonconformities Evaluating the need for action to ensure that nonconformities do not reoccur Determining and implementing action needed Records of the result of action taken Reviewing corrective action taken

Related Documents 

Corrective action procedure (CorA-852-P25).

8.5.3 Preventive action The company takes action to prevent the expected cause of the nonconformities in order to prevent occurrence by an appropriate prevents actions. A documented procedure defines requirements for:

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Quality Management System ISO 9001:2008

Determining potential nonconformities and their causes, Evaluating the need for action to prevent occurrence of nonconformities, Determining and implementing action needed, Records of results of action taken. Reviewing the effectiveness of the preventive action taken.

Related Documents 

Preventive Actions Procedure (PreA-853-P26).

The efficacy of the corrective & preventive actions will be checked after 1, 2 & 3 months of corrective or preventive request, to assess the efficiency of these actions.

17. References

17-1 International organization for standardization 2001, Guidelines for quality management system documentation, ISO/TR 10013, International organization for standardization, Geneva. 17-2 International organization for standardization 2008, Quality management systems – requirements, ISO 9001:2008, International organization for standardization, Geneva. 17-3 International organization for standardization 2005, Quality management systems – fundamentals and vocabulary, ISO 9000:2005, International organization for standardization, Geneva. 17-4 ISO 10006 Second edition 2003-06-15 : Quality management systems — Guidelines for quality management in projects 17-5 Thomas, I 2007, Environmental policy: Australian practice in the context of theory, the federation press, Sydney.

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Revision No.

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Date

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Code

QM-422-M00