QUALITY ASSURANCE FRAMEWORK Forum , Malta Friday 23rd November 2012

EXCELLENCE IN THE AWARD MODEL

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The Award has previously developed a quality assurance framework but this was designed as an aide to national operators and was not specifically built in to any business processes.

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The new quality assurance process is built in to the licence standards based on 6 thematic areas and is a 6 step process.

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Each NAA will have to go through this process in order to attain their Full licence and Full membership status November 12

THEMES OF AWARD EXCELLENCE

People Management

RESULTS

IMPLEMENTATION & REVIEW (supported by appointed IF staff)

NATIONAL OPERATOR AFTER

Partnerships, infrastructure & resources

PROGRAMME DELIVERY AND PROCESSES

Policy & Strategy

LEADERSHIP

NATIONAL OPERATOR BEFORE

ASSESSMENT & IMPROVEMENT PLANNING (led by appointed ‘validators’)

CONTINOUS IMPROVEMENT

The basic concept of continuous improvement is that, you need to:

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Clearly establish what you are trying to achieve - NAA Vision

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Establish what causes success - The six themes of Award Excellence

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Identify and measure your current progress - Self assessment

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Take actions to continually improve towards achievement of your goals Improvement plan

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Go back to step one and carry on - Repeated every three years

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QUALITY ASSURANCE PROCESS

Annual and Triennial Reporting

Improvement & Development Planning QA Framework (principles, rationale, policy, and process)

Monitoring

Validation Implementation of improvement plan

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Informed by Research

Informing Research

Self Assessment (descriptor-based, supported by evidence)

SELF ASSESSMENT AND VALIDATION

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Before self assessment

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Briefing the organisation.

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Establishing the scope.

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Establishing the self-assessment methods.

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Define the process, responsibility and timelines for completing the process.

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Plans for reviewing progress against the improvement plan.

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Set date for next assessment.

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Self Assessment Activity

Theme

Leadership – The organisation has key decision-makers who shape the future and make it happen, acting as role models for its values, ambition and vision, generating trust and good performance from staff, volunteers and stakeholders. Criteria

1.1 Leaders develop, monitor and maintain the vision, mission, and values of the organisation

Descriptor

Leaders set and develop a clear strategic direction for the organisation

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Self Assessment Activity

Development – not yet started or no evidence Basic – there is awareness and a very basic level of delivery Good – the descriptor / criterion is being deployed Excellent – deployment is systematic and providing measurable results and improvements

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SELF ASSESSMENT

The outcomes help identify : • strength and opportunities for improvement • Different people’s interpretations of the organisation’s position in each element and in the seven themes • Provide a basis for discussions with managers, staff and other stakeholders about the way forward for the organisation • Set a benchmark to be used for subsequent discussions about how or where service delivery has improved • Set a benchmark that can be used for in-depth comparisons with other organisations

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VALIDATION PROCESS

• Independent review • challenge of the organisation understands of the process • All stakeholders part of the process

• Check the evidence provided • Give a final plan Overall this feeds into :

•Links to the licensing process •Implementation of the Self Improvement Plan

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PILOTING PROCESS

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PILOT COUNTRIES

Key Licensing and Standards

Visual Identity

Online Award Leader Training

Online Record Book

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QUALITY ASSURANCE Pilot countries: Gibraltar, Korea, Kenya, South Africa, Uganda , Brazil Development assistance: Germany, The Netherlands, United Kingdom Key steps during the pilot process ; 1. Development of the QA framework with key NAAs

2. Testing (of tool /system) and feedback on the QA process through pre-accreditation visits 3. Tool /system re- design /development on the QA process using feedback from testing 4. Re design of International Foundation materials for Forum launch

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QUALITY ASSURANCE – PILOT FEEDBACK

“The quality assurance framework is a comprehensive guide that seeks to emphasize

improvement in delivery standards and streamline the relationship between key stake holders with a view of increasing growth and sustainability through shared good practice and improvement of internal quality assurance processes of NAAs.”

Katende Mukiibii , Programme Manager , Source of the Nile , Uganda

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QUALITY ASSURANCE – PILOT FEEDBACK

“ On the national scale, the model gave us a better understanding of our role as a

service agency which must enable through the Operating Authorities and Award Units the positive outcome of the individual development processes of the Award participants. We recognised, that our approach for securing quality was too much input-oriented and we should also have a stronger focus on the output.” Klaus Vogel , National Director , Das Internationale Jugendprogramme in Deutschland

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ACTION PLANNING The next steps ...

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ACTION PLANNING

THE NEXT STEPS

• Informing delivery partners and key stakeholders– December 2012 • Validation and Accreditation visits – January 2013 • Licensing – April 2013 • Collation of data to inform research – Ongoing • Liaising with IAF for services and support – Ongoing

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Questions and Comments Please contact : Your Regional Director and [email protected] or [email protected] for more information and support.