Proven experts in North America

1 Charles Taylor Adjusting in North America

Welcome to Charles Taylor Adjusting in North America Charles Taylor Adjusting is one of the leading international loss adjusting businesses. We focus on commercial losses and claims in the aviation, energy, marine, property, casualty and special risks markets, many of which are large and complex in nature. These include onshore and offshore energy claims, maritime casualties, aircraft losses, large infrastructure claims and financial lines losses. We operate from 12 offices across Canada and the USA. We also have an international network of offices around the world.

2 Charles Taylor Adjusting in North America

Delivering comprehensive claims adjusting services We offer insurers, reinsurers, owners, operators and their professional advisers a comprehensive claims adjusting service. We work in close partnership with all parties to quickly resolve complex matters in a constructive, professional and technically accurate manner. Delivering professional services

Meeting our clients’ needs worldwide

Loss adjusting Located where our clients need us Adjusting claims on behalf of insurers, reinsurers In addition to our network of offices across the and captives. Americas, our international offices allow us to respond effectively to losses and work in different Average adjusting cultural environments around the world. Adjusting marine insurance claims with the ability to handle large General Average losses. Market leading expertise Our highly qualified and technically trained staff Claims management offer access to superior technical knowledge, Providing a comprehensive claims management gained over many years of practical experience. service including major multi-claim catastrophe losses. Committed to service excellence We deliver the highest level of professional Damage surveys service to resolve matters quickly and efficiently. Delivering professional analysis of losses by technical experts. Delivering consistent innovation We use the latest technology and innovative tools Dispute resolution to deliver the highest quality response to major Resolving complex claim disputes through our insurance claims. qualified mediators and arbitrators. Taken together, our depth and breadth of Insurance disputes and litigation technical expertise, ability to respond quickly, Providing technical guidance and expert support commitment to quality and strategically located in legal disputes. offices mean we are ideally placed to adjust commercial claims wherever they occur, worldwide.

3 Charles Taylor Adjusting in North America

Meet our team in North America Our highly qualified and technically trained staff across North America offer access to superior technical knowledge. This enables us to accurately adjust claims and offer authoritative professional support to insurance markets and our clients worldwide. To find out more, please contact our office heads listed below. Alternatively click the office name listed below to view biographies and contact details of our loss adjusters in the Americas: North America Head Office Bob Moore Managing Director, North America [email protected] +1 403 984 2147

Office

Main Contact

Email

Telephone

Calgary

Dallas Hirsche

[email protected]

+1 403 266 3336

Halifax

Rene Fenez

[email protected]

+1 902 835 7600

Montreal

Pierre-Luc Thiffeault

[email protected]

+1 416 640 6022

St John’s

Bob Jenkins

[email protected]

+1 709 726 7750

Toronto

Michael Guy

[email protected]

+1 416 640 6022

Vancouver

Brian Aston

[email protected]

+1 604 566 9323

Atlanta

Jason Steele

[email protected]

+1 770 694 6639

Dallas

Paul H. Leonard

[email protected]

+1 972 447 2050

Houston

Brenton Parr

[email protected]

+1 713 840 1642

Miami

David Perry Joe Hernandez (Aviation)

[email protected] [email protected]

+1 786 762 4720 +1 786 762 4710

New York

Richard Booker John Young (Aviation)

[email protected] [email protected]

+1 646 753 9032 +1 631 285 6934

San Francisco

Jerald Griffin

[email protected]

+1 415 946 8892

Canada

USA

4 Charles Taylor Adjusting in North America

Global expertise To find out more, about Charles Taylor Adjusting’s comprehensive service, global reach and professional expertise in North America and across the world, please contact our business line managing directors and senior leadership team. Aviation Robert McParlin Managing Director, Aviation [email protected] +65 6506 2894

Marine Andrew Paton Managing Director, Marine [email protected] +44 1515 235 5567

Energy Trevor de La Salle Managing Director, Energy [email protected] +44 20 7015 2012

Property, Casualty & Special Risks Andrew Jackson Managing Director, Property, Casualty & Special Risks [email protected] +44 20 7015 2056

Chief Executive Officer Damian Ely [email protected]  +44 20 3320 2202

Operations Director Kennedy Paryag [email protected]  +44 20 7398 5363

Principal international office contacts

For a full list of our loss adjusting offices and contacts, please visit www.ctplc.com/adjusting Office

Main Contact

Email

Telephone

Hong Kong

Benson Chiu

[email protected]

+852 2399 6100

Jakarta

Guntur Tampubolon

[email protected]

+62 21 515 2084

Perth

Andrew Hodkinson

[email protected]

+61 893 21 2022

Singapore

Robert McParlin (Aviation) Joe Hassett (Energy) Alex Pinto (Marine) Simon Weston (Property, Casualty & Special Risks)

[email protected] [email protected] [email protected] [email protected]

+65 6506 2894 +65 6506 2891 +65 6506 2851 +65 6506 2803

Tokyo

Tsukasa Sekine

[email protected]

+81 3 3518 9601

Liverpool

Richard Cornah Andrew Paton

[email protected] [email protected]

+44 151 227 2175 +44 151 235 5567

London

Ryan Smith (Aviation) Trevor De La Salle (Energy) Paul Silver (Marine) Andrew Jackson (Property, Casualty & Special Risks)

[email protected] [email protected] [email protected] [email protected]

+44 20 7398 5317 +44 20 7015 2012 +44 20 7015 2046 +44 20 7015 2056

Filipe Ramirez

[email protected]

+55 37 36 36 52

Peter O’Neill

[email protected]

+971 4 358 3963

Asia Pacific

Europe

Latin America Mexico City

Middle East

Jeddah/Riyadh

5 Charles Taylor Adjusting in North America

In-depth expertise. Seamless solutions.

6 Charles Taylor Adjusting in North America

Energy Our energy team focuses on large and complex losses including onshore and offshore exploration, development and production, renewable energy, petrochemical, refining, mining and associated industries.

Our energy adjusters handle some of the largest claims arising out of all aspects of the worldwide energy industry.

Construction, operating and the associated business interruption losses in the energy market can result in major insurance claims. We have handled some of the largest and most high profile claims to be presented to insurance markets worldwide. We have also developed advanced systems to manage the thousands of individual liability claims which can follow a major incident at an oil, gas or petrochemical facility.

To find out more about our global energy adjusting capabilities, please contact:

Trevor De La Salle

Managing Director, Energy [email protected] +44 20 7015 2012 To find out more about our energy adjusters in North America, please contact:

We have a wealth of experience in all areas of the energy business. Our team includes professionals in a variety of disciplines covering all aspects of the energy industry and related areas of financial loss. We also employ a wide range of specialists in process and chemical engineering and refinery operations.

Bob Moore

Managing Director, North America [email protected] +1 403 984 2147

Case Study

Canadian Oil Sands claim

An explosion at an oil sands extraction plant in Northern Alberta, Canada caused widespread property damage and resulted in a seven and a half month plant shut-down. This generated one of the market’s largest claims, with a total impact to insurers in excess of US$1bn. Charles Taylor Adjusting was appointed to deal with the combined property damage and business interruption claim by London market reinsurers. We deployed members of our in-house team including adjusters, engineers, accountants and support staff based in our London, Calgary and Geneva offices supported by external experts.

We employed innovative technology to co-ordinate the efforts of the team and to communicate the results with a large market of interested reinsurers. Our innovations were well received by the market, leading to us winning the Claims Team of the Year award at the Insurance Day London Market Awards and the Cuthbert Heath Major Loss Award at the Insider Honours. “Your performance remains stellar. Communications, innovation, web repository and reserve range calculator are leading differentiators,” said a leading market participant.

7 Charles Taylor Adjusting in North America

Specialist knowledge. Proactive approach.

8 Charles Taylor Adjusting in North America

Property, Casualty & Special Risks Our adjusters offer extensive experience in handling a wide range of property, casualty and special risks insurance losses worldwide.

We are experts in property and casualty losses as well as specialist financial lines and multijurisdictional liability claims.

We adjust major property losses, construction and engineering claims as well as power and utility claims. We are experts in specialist sectors such as professional indemnity, financial lines, public and product liability, jeweller’s block, specie, fine art claims, political risks and trade credit.

To find out more about our global property, casualty & special risks adjusting capabilities, please contact:

Andrew Jackson

Managing Director, Property, Casualty & Special Risks [email protected] +44 20 7015 2056

Our team includes highly qualified loss adjusters, insurance professionals, engineers and surveyors with many years of practical experience in their specialist sectors.

To find out more about our property, casualty & special risks adjusters in North America, please contact:

We offer technical risk engineering services to insurers and reinsurers on major infrastructure projects worldwide.

Bob Moore

Managing Director, North America [email protected] +1 403 984 2147

Case Studies

Bank E&O loss

National sports stadium delay

We assisted with the identification of legal liability coverage issues and defence arguments. We developed a robust framework for negotiation with multiple third parties, leading to the matter being resolved without litigation.

We helped the lawyers to evaluate the numerous sources of delay and their overall impact on the completion of the project. We also provided guidance to insurers and lawyers to assist their understanding of the technical aspects of the claim and issues relating to the quantification and adjustment of the loss.

An investment bank errors & omissions loss arose from a structured product connected to the Lehman Brothers bankruptcy. We worked hand in hand with the insurers and the insured’s lawyers to investigate and establish the quantum of loss.

A major international contractor delay loss occurred during the development of a national sports stadium. At the request of insurers, lawyers retained to evaluate the claim appointed us as technical adviser on the engineering and adjusting aspects of the loss.

9 Charles Taylor Adjusting in North America

Ready to respond. Skilled to succeed.

10 Charles Taylor Adjusting in North America

Aviation Aviation claims can range from substantial aircraft damage requiring coordination of complex repairs to investigation of major accidents. These can involve complete or partial loss of large passenger or cargo aircraft.

We provide expert aviation hull and liability adjusting worldwide.

Our aviation teams are experienced on multiple aircraft types and are located around the world to respond quickly and effectively to all types of hull and liability claims.

To find out more about our global aviation adjusting capabilities, please contact:

Robert McParlin

Managing Director, Aviation [email protected] +65 6506 2894

Our hull services include aircraft recovery, site clearance, repair, replacement, accident investigation, salvage disposal and litigation support.

To find out more about our aviation adjusters in North America, please contact:

Our specialist legal liability teams handle global liability claims, regularly defending claims for airport authorities, ground handlers, and aircraft operators, aero-product manufacturers and their insurers. Cases range from complex contract and negligence disputes to injury claims. We also offer evaluation and condition surveys, operational safety surveys, audits and asset management services.

Bob Moore

Managing Director, North America [email protected] +1 403 984 2147

Our team are experts in the aviation industry and include professionals with many years of practical experience in senior engineering and operational roles with leading airlines as well as senior positions in aviation insurance. Case Study

Aircraft runway overrun

When a Boeing 737 passenger aircraft overran the runway in heavy rain in Guinea, West Africa, Charles Taylor Adjusting was appointed to handle the claim. We responded immediately, having a senior surveyor and adjuster on site within hours.

Our surveyor investigated the circumstances in order to determine the most likely cause of the accident and quickly assessed that the aircraft was a constructive total loss. We then moved swiftly to recover the aircraft, which was obstructing the runway and managed the subsequent salvage sale.

The nose landing gear had collapsed during the overrun and the airframe and engines were severely damaged after striking concrete blocks at the end of the runway. Fortunately none of the 97 passengers and crew on board were seriously injured.

Using local resources, we built a temporary roadway for the aircraft to be towed back onto the runway. We also arranged secure storage while we negotiated the sale of the aircraft to salvors. Insurers were very satisfied with our rapid resolution of this complex hull claim.

11 Charles Taylor Adjusting in North America

Global reach. Detailed understanding.

12 Charles Taylor Adjusting in North America

Marine Our marine team offers global leadership in average adjusting, together with marine adjusting expertise in the cargo, ports and terminals and super yachts sectors.

We are resourced to handle the largest losses and marine casualties worldwide.

Our international network means we are able to respond quickly and efficiently to casualties wherever they occur. We manage damage and liability claims either from our desktop or attend on-site to control and mitigate the immediate aftermath of a loss.

To find out more about our global marine adjusting capabilities, please contact:

Andrew Paton

We serve port and terminal operators and their insurers, covering risk assessment, property claims, business interruption and liability claims.

Managing Director, Marine [email protected] +44 151 235 5567 To find out more about our marine adjusters in North Americas, please contact:

Through Richards Hogg Lindley, we are leading average adjusters, able to handle complex hull and machinery claims, total loss and unrepaired damage claims, ship builders’ and ship repairers’ losses, loss of hire claims and the largest General Average losses. Our worldwide team includes more Fellows of the Association of Average Adjusters than any other business and our training programmes are widely recognised as among the best in the industry.

Bob Moore

Managing Director, North America [email protected] +1 403 984 2147

Case Study

Cargo Fire at Sea

A serious fire in the hold of a vessel leaving the loadport caused extensive damage to a consignment of bananas and general cargo. The fire was brought under control by salvors who towed the ship back to a port of refuge for the common safety and to assess damages to the ship and cargo. The incident affected cargo owned by many parties and was handled under the maritime law system of General Average, which allocates losses equitably between property interests. As the world’s largest average adjusters, we were appointed by the ship’s owners

to collect General Average security. We were also appointed by the salvors to collect salvage security. In incidents like this, ship owners and salvors hold a lien over the cargo and vessel, which will not be released until security is provided. Collecting security was made harder by the geographical locations of the cargo owners and their insurers. We undertook extensive work to collect documents and costs from owners and to apportion the cargo damage between fire damage and damage caused by extinguishing the fire.

13 Charles Taylor Adjusting in North America

Located where our clients need us We have a comprehensive network of offices across the North America. We also have offices strategically located around the world to be where our clients are based and to provide services wherever a loss occurs. We regularly adjust large and complex claims across the Americas, Africa, Europe, the Middle East and Asia Pacific. Charles Taylor Adjusting is part of Charles Taylor plc, a leading international provider of professional services to clients globally. Charles Taylor has been providing professional services to its clients since 1884, including insurers, brokers and owners of insured interests. Today the Group has over 1,200 staff, of which about half are professional adjusting staff, located in 69 offices spread across 28 countries in the UK, the Americas, Asia Pacific, Europe and the Middle East.

Douglas Glasgow Bury Newcastle Belfast Sheffield Birmingham Chelmsford Dublin

Zwolle Amsterdam Rotterdam Eindhoven

Liverpool

London

Cardiff Basingstoke

Ringwood

Brussels

Calgary

Montreal Vancouver Toronto Wilton Halifax North Babylon New York San Francisco Atlanta Dallas Long Beach Houston Miami

Mexico City

Paris Rome

Piraeus Istanbul Kuwait City Lahore Doha Dubai Karachi Jeddah

Hamilton

Riyadh

Tokyo Seoul Shanghai Taipei

Beijing

Hong Kong

Mumbai Manila Selengor

Bogota

Rio de Janeiro

Singapore Balikpapan Surabaya Jakarta Johannesburg Cape Town

Perth

Brisbane Sydney

Charles Taylor offices Loss Adjusting Associate offices

Committed to service excellence We deliver the highest level of professional service to our clients to resolve matters quickly and efficiently. We communicate regularly and effectively with all parties and provide in-depth, high quality reports. Our commitment to quality is reflected in the strength of our client relationships, many of which have stood the test of time over many years of joint working. We invest in the future by providing high quality training to our staff and offering regular seminars on technical issues to develop knowledge and expertise across the various sectors in which we operate.

Melbourne

14 Charles Taylor Adjusting in North America

Offering technical expertise Our highly qualified and technically trained staff offer access to superior technical knowledge. This enables us to accurately adjust claims and offer authoritative professional support to insurance markets and our other clients worldwide. Aeronautical Engineers Average Adjusters Aviation Surveyors Chartered Surveyors Chemical Engineers Civil Engineers Claims Managers Control of Well Engineers Electrical Engineers Expert Witnesses Forensic Accountants Geotechnical Engineers

Lawyers Loss Adjusters Marine Engineers Marine Surveyors Master Mariners Mechanical Engineers Mediators Naval Architects Petrochemical Engineers Pre-Risk Surveyors Quantity Surveyors Structural Engineers

Delivering consistent innovation We are innovators in the loss adjusting market, and use the latest technology to deliver the highest quality response to major claims. Our approach is tailored to our clients exact needs and can combine dedicated websites ensuring collaboration between parties, leading edge media and data sharing to link global teams, development of interactive exposure models and advanced 3D modelling to deliver a service unlike any other adjuster.

15 Charles Taylor Adjusting in North America

Calgary Office Address: Suite 1010, Bow Valley Square 4, 250 - 6th Avenue SW, Calgary, Alberta, Canada, T2P 3H7 Telephone: +1 403 266 3336 Click on adjusters’ names to view full biography

Jarrod Babiuk Assistant Vice President Industrial



Loss Adjuster, E&O

Sean Bauer







Jean L. Corbeil

Assistant Vice President Commercial Industrial



Loss Adjuster, Aviation

Roger Cross



Sheila Griffith



Calgary Branch Manager Loss Adjuster, Energy



Stephanie Hope



Jay Jeworski



Claire Johnson



Wally Matthews



Managing Director North America / Loss Adjuster, Energy

Bob Moore



Lewis Moorman



Isabel McNab



Brad Newman



Dennise Roach



Raymond Short



Guy Taylor



Loss Adjuster, Commercial Industrial

Senior Loss Adjuster, Commercial Industrial

Senior Loss Adjuster, Commercial Industrial





Loss Adjuster, E&O

Senior Loss Adjuster, Energy

Senior Loss Adjuster, Energy

Loss Adjuster, Commercial Industrial

Loss Adjuster, Commercial Industrial





Vice President, E&O

Dallas Hirsche

Loss Adjuster, Commercial Industrial

Loss Adjuster, Commercial Industrial





Tim Noble-Smith

Loss Adjuster, Energy

Kyle Tansey

Loss Adjuster, Energy

16 Charles Taylor Adjusting in North America

Jarrod Babiuk CIP, CRM

Assistant Vice President, Commercial Industrial T: +1 403 984 2156 - M: +1 403 923 3279 - E: [email protected] - Jarrod joined Charles Taylor Adjusting in 2008. - He graduated from Grant MacEwan Community College Insurance & Risk Management Program and has obtained his CIP and CRM designations as accredited by the Insurance Institute of Canada and Institute of Risk Management. - Jarrod has been loss adjusting for the past 16 years handling automobile, residential and commercial losses. - He gained additional experience as a senior examiner for residential, commercial and equipment losses across Western Canada.

Sean Bauer CIP

Loss Adjuster, E&O T: +1 403 984 2154 - M: +1 403 968 1791 - E: [email protected] - Sean joined CTA in 2009. His focus is on Errors & Omissions, Builders Risk and other casualty related losses. - Sean has 19 years’ experience dealing with liability and bodily injury claims. - He has also been involved in trucking, cargo and host liability claims.

Jean L. Corbeil BA, CIP, CRM

Assistant Vice President, Commercial Industrial T: +1 403 984 2169 - M: +1 403 470 5399 - E: [email protected] - Jean has been a loss adjuster since 1988. - He joined Charles Taylor Adjusting in 2009. - Previously Jean worked for 10 years with Canadian property and casualty insurers, remainder as independent adjuster. - He has held two head office consultant positions with major insurers. - Jean has multi-line training and experience. - Licensed in Alberta, BC and Saskatchewan.

17 Charles Taylor Adjusting in North America

Roger Cross Transport Canada Aircraft Maintenance Engineer, FAA – Airframe and Power Plant Loss Adjuster, Aviation T: +1 403 984 2159 - M: +1 403 604 2329 - E: [email protected]

- Roger joined Charles Taylor Adjusting in 2009. - As a licensed aircraft mechanic for 20+ years, Roger has completed numerous turbine engine surveys. - Experienced in salvage and repair of aircraft in remote areas. - Roger’s mechanical background has aided with the investigation of oil field equipment for energy claims, and equipment breakdowns for boiler and machinery claims on commercial properties.

Sheila Griffith PEng, CIP

Senior Loss Adjuster, Energy T: +1 403 984 2150 - M: +1 403 616 5894 - E: [email protected] - Sheila joined Charles Taylor Adjusting in 2000. - She graduated from the University of Saskatchewan in Chemical Engineering with great distinction in 1983. Sheila then joined the provincial energy regulator in Alberta, where she became the Drilling and Completions Team Lead before leaving in 1997. She became a consultant for the oil industry and instructed several course at SAIT until 2000. - Sheila has adjusted large energy losses with CTA specializing in control of well, lost in hole equipment, pollution liability and general liability.

Dallas Hirsche FCIP, CRM

Branch Manager / Loss Adjuster, Energy T: +1 403 984 2148 - M: +1 403 681 2664 - E: [email protected] - Dallas joined Charles Taylor Adjusting in 1998. - He started his adjusting career in 1991. - Dallas has handled a wide variety of property, business interruption and liability claims. - He has been involved in a number of significant losses in Canada and internationally with a focus over the last several years in Alberta’s oilsands.

18 Charles Taylor Adjusting in North America

Stephanie Hope CIP, CRM, HAAG Certification for Residential Roof Inspecting Loss Adjuster, Commercial Industrial T: +1 403 984 2163 - M: +1 403 561 8352 - E: [email protected]

- Stephanie joined Charles Taylor Adjusting in 2014. - An accomplished insurance professional with over a decade of extensive claims experience including a variety of bodily injury losses, commercial property losses, commercial general liability and construction risks. - She is also involved in claims related to the entertainment and film industry. - She has been involved in numerous hail/wind and flood related losses in Western Canada.

Jay Jeworski BBA, CIP, CRM, CAIB

Loss Adjuster, Commercial Industrial T: +1 403 984 2174 - M: +1 403 819 1946 - E: [email protected] - Jay joined Charles Taylor Adjusting in 2012. - He has approximately 7 years of insurance related experience including work as a producer for an all-lines property and casualty brokerage. - He began his career in loss adjusting in 2011. - Jay has experience in course of construction, commercial general liability, business interruption, agricultural and industrial losses, and high value home losses. - He has significant experience handling catastrophe flood losses in both Saskatchewan and Alberta. - He is actively licensed in Alberta and Saskatchewan.

Claire Johnson BBA

Loss Adjuster T: +1 403 984 2166 - M: +1 403 870 7996 - E: [email protected] - Claire joined Charles Taylor Adjusting in 2014. - Claire graduated in 2012 with a BBA (Honours) from Mount Royal University obtaining a double minor in both Human Resources and Insurance. - Claire is working toward attaining her CIP designation. - Claire brings a blend of skills working as a loss adjuster in the commercial, construction and energy sectors gaining loss experience on Commercial Property, General Liability, Pollution Liability, as well as COC and Wrap-Up. - Claire worked for EnCana as a contract Project Manager facilitating communication and cost analysis among various project groups. - Recent adjusting experience includes oil sands, agricultural, hydro and power generation losses.

19 Charles Taylor Adjusting in North America

Wally Matthews CFEI, CFII

Senior Loss Adjuster, Commercial Industrial T: +1 403 984 2157 - M: +1 403 650 1533 - E: [email protected] - Wally joined Charles Taylor Adjusting in 2006 and has been a senior adjuster in the Calgary, AB area for 23 years. - He is currently qualified as a Certified Fire & Explosion Investigator with the National Association of Fire Investigators. - Wally has taken extensive training on Interviewing techniques and statement taking. - Specialties include handling of major commercial industrial property and casualty claims including course of construction with special emphasis on business interruption, delay in start-up and soft cost claims.

Bob Moore BBA, FCIP, CRM, CLA

Managing Director North America / Loss Adjuster, Energy T: +1 403 984 2147 - M: +1 403 605 3225 - E: [email protected] - Bob is the Managing Director – North America for Charles Taylor Adjusting. - Bob started in the insurance industry in 1981. - He is experienced in a wide array of upstream and downstream energy claims, major control of well and business interruption losses. - Bob’s experience also includes significant commercial and industrial loss adjustments.

Lewis Moorman CIP

Loss Adjuster, Commercial Industrial T: +1 403 984 2171 - M: +1 403 390 8692 - E: [email protected] - Lewis entered the insurance market at a national independent adjusting firm in 2010 in Toronto, Ontario, and moved to Calgary, Alberta in January of 2014. - Lewis has experience handling a variety of large and complex commercial property and builder’s risk losses. He has handled substantial property claims for manufacturers, and a variety of commercial businesses. - Lewis is also experienced in dealing with casualty claims, including product and contractor liability claims which include a cross-border exposure. Lewis’ casualty experience includes investigation of a complex class action lawsuit resulting from one of the largest residential apartment fires in the City of Toronto.

20 Charles Taylor Adjusting in North America

Isabel McNab BA (Hons), FCIP

Senior Loss Adjuster, Commercial Industrial T: +1 403 984 216 - M: +1 403 620 0229 - E: [email protected] - Isabel joined Charles Taylor Adjusting in 2015 as the culmination of a long career in the Insurance Industry encompassing broker, underwriting, and claims experience, involving company and independent claims and claims management roles. - She joined the Canadian Insurance Adjusting community in 1980 and has spent the majority of her career as a specialist liability adjuster specializing in complex and sensitive liability and coverage situations. - For the past 13 years she has been working within national large loss adjusting units.

Brad Newman CFEI, CIP

Loss Adjuster, Commercial Industrial T: +1 403 984 2155 - M: +1 587 896 2723 - E: [email protected] - Brad joined Charles Taylor Adjusting in 2015. - Brad began his loss adjusting career in 1979. - Brad has a broad spectrum of loss adjusting experience including commercial, course of construction, wrap-up liability, with special interest and training in the handling of Condominium losses.

Tim Noble-Smith B.Eng (Hons)

Loss Adjuster, Energy T: +1 403 984 2151 - M: +1 403 671 6545 - E: [email protected] - Tim joined Charles Taylor Adjusting in November of 2008. - He has provided Energy Loss Adjusting services to the global insurance industry for 15 years. - Tim obtained a Bachelor of Engineering Degree in Mechanical Engineering in 1999. - He has gained global experience from working as an Energy Loss Adjuster in the UK, US, Asia and Canada. - Tim has experience of a wide range of construction, operational, liability, pollution liability, boiler & machinery and business interruption claims.

21 Charles Taylor Adjusting in North America

Dennise Roach BA

Loss Adjuster, E&O T: +1 403 984 2153 - M: +1 403 973 8474 - E: [email protected] - Dennise joined Charles Taylor Adjusting in August of 2007. - Involved in the adjustment of errors & omissions, construction, professional liability and commercial/industrial losses. - Prior experience adjusting automobile and property, property field adjuster and senior examiner, catastrophe loss team lead. - Management experience, supervising a team of telephone adjusters, field staff and large loss adjusters. - Dennise is presently working towards her CRM and CIP designations.

Raymond Short CET, CRM

Vice President, E&O T: +1 403 984 2152 - M: +1 403 703 3939 - E: [email protected] - Ray joined Charles Taylor Adjusting in June 2007. - He owned and operated his own independent adjusting firm from 1992 to 2007 before joining CTA; specializing in professional liability claims. - Ray was employed from 1983 to 1992 adjusting professional liability claims. - He worked as a Civil Engineering Technologist in municipal engineering in Western Canada from 1977 to 1983.

Kyle Tansey LLB

Loss Adjuster, Energy T: +1 403 984 2173 - M: +1 403 616 0539 - E: [email protected] - Kyle joined Charles Taylor Adjusting in 2011. - Prior to becoming a Loss Adjuster, Kyle worked as a consultant in the London financial market. - Kyle focuses on energy losses including property damage, construction and liability. - He has gained significant experience with pollution liability and related matters. - Kyle has been involved in numerous rig failure/damage and control of well claims.

22 Charles Taylor Adjusting in North America

Guy Taylor Professional Engineer (P Eng),BSc Applied Science, Mechanical Engineering Senior Loss Adjuster, Energy T: +1 403 984 2160 - M: +1 403 560 6649 - E: [email protected]

- Guy has worked with Charles Taylor Adjusting since 2005. - He started as a Mechanical Engineer in the heavy oil industry in 1987 and was the Sr. Risk Engineer in Petro-Canada’s Risk Management team from 2001 - 2005 when he entered the Loss Adjusting profession. - Guy has worked extensively in heavy oil claims in Northern Alberta, Canada. - He has wide experience in energy related property, business interruption and pollution liability claims.

23 Charles Taylor Adjusting in North America

Halifax Office Address: #1301, 1959 Upper Water Street, Halifax, Nova Scotia, B3J 3N2 Canada Telephone: +1 902 835 7600 Click on adjusters’ names to view full biography



René Fenez

Branch Manager



M. Louise Gray

Loss Adjuster



Ed Kozak Loss Adjuster

24 Charles Taylor Adjusting in North America

René Fenez CIP, CRM

Loss Adjuster T: +1 902 835 7603 - M: +1 902 401 3564 - E: [email protected] - René joined Charles Taylor Adjusting in 2011. - He has held several positions within the insurance industry in Canada since 1993 and entered the independent loss adjusting field in 2005. - René has experience in a wide range of property damage and casualty losses. - He has gained additional experience in Marine losses and surveys.

M. Louise Gray

Loss Adjuster T: +1 902 835 0836 - M: +1 902 433 4181 - E: [email protected] - Louise joined Charles Taylor Adjusting in April 2014, bringing more than 35 years of experience primarily in liability adjusting. - She has worked with several major Insurers over the years before entering the independent adjusting field with a national adjusting firm in 1992. - During her career, Louise has acted as a control adjuster for many specialty liability programs. - While working in Western Canada, she was involved in organizing CAT Teams for major storm losses in Alberta.

Ed Kozak CAIB

Loss Adjuster T: +1 902 835 4129 - E: [email protected] - Ed joined Charles Taylor Adjusting in 2014. - Ed has experience handling various types of personal and commercial insurance claims, from the perspective of both an insurance company adjuster, and as an independent adjuster. - Ed began his insurance career in 2002 as a broker focusing on commercial risks, which gives Ed an interesting perspective of the insurance industry from new policy production to claims adjustment.

25 Charles Taylor Adjusting in North America

Montreal Office Address: 2000 McGill College, 6th Floor, Montreal, Quebec, Canada H3A 3H3 Click on adjusters’ names to view full biography



Pierre-Luc Thiffeault

General Adjuster

26 Charles Taylor Adjusting in North America

Pierre-Luc Thiffeault BA, FCIP, CRM

General Adjuster T: +1 416 640 6022 - M: +1 647 285 5886 - E: [email protected] - Pierre-Luc joined Charles Taylor Adjusting in 2012. - He previously worked for a National Adjusting firm from 2006-2012. - He has experience in a wide range of commercial/industrial property and business interruption losses, along with commercial general liability losses. - Pierre-Luc has been involved in numerous catastrophe losses in respect of property damage and business interruption claims.

27 Charles Taylor Adjusting in North America

St. John’s Office

Click on adjusters’ names to view full biography



Bob Jenkins

Senior Vice President

28 Charles Taylor Adjusting in North America

Bob Jenkins MM, MNI, CIP, B.Sc.

Senior Vice President T: +1 709 726 7750 - M: +1 709 682 6585 - E: [email protected] - Bob joined Charles Taylor Adjusting in 2006. - He is a Master Mariner, a member of the Nautical Institute and is a Certified Insurance Professional. - Bob has served on a wide variety of ships, ranging from small coasters to super tankers, working his way up to Chief Officer. - He started his offshore career in 1978 when he joined Wimpey Marine on their fleet of anchor handling supply vessels servicing rigs and platforms in the North Sea. Working his way up to Master, he served in locations around the world including the Aegean Sea, the Falklands and Eastern Canada. - He is actively involved in the Insurance Institute of Canada, having completed his AIIC.

29 Charles Taylor Adjusting in North America

Toronto Office Address: 330 Bay Street, Suite 500, Toronto, Ontario, Canada M5H 2S8 Telephone: +1 416 640 6022 Click on adjusters’ names to view full biography



Executive General Adjuster

Obi Alhelou



Laurie Andrews



Raj Daryanami



Jerry Gerschkow



Shubham Gupta



Michael Guy



Roland Paxton



Dane Publow









Executive General Adjuster

Naval Architect

Richard Smith

Executive Loss adjuster





Senior Claims Adjuster

Loss Adjuster, Marine (Cargo) / Liability / P&C

Loss Adjuster, Commercial Industrialy







Senior Loss Adjuster

Vice President, Branch Manager

Pierre-Luc Thiffeault

General Adjuster

30 Charles Taylor Adjusting in North America

Obi Alhelou B.Mech

Executive General Adjuster T: +1 416 640 6022 - M: +1 647 330 3684 - E: [email protected] - Obi Joined Charles Taylor Adjusting in 2008. - He graduated with a B.Mech from Damascus University, Damascus, Syria. - Obi developed his vocational education at the CII in London and Crawford University, Atlanta, GA, USA. - He has extensive experience in large commercial business losses in the ME primarily on Property, EAR, CAR and allied risks as well as Financial Losses. - Has worked in Bahrain, Yemen, Egypt, Jordan, Syria, Qatar, Saudi Arabia, Lebanon, UAE, US, Canada and UK.

Laurie Andrews CIP

Senior Marine Claims Adjuster T: +1 416 640 6022 - M: +1 416 971 9975 - E: [email protected] - Laurie joined Charles Taylor in February 2015. - She is a Marine Engineer Technologist and a Mechanical Engineering Technologist and entered into the loss adjusting profession in 2005. - Laurie has experience of a wide range of cargo, pleasure craft, marina claims and marine environmental. - She has gained additional experience in marine dealership claims. - Laurie has been involved in numerous hurricane related cases in respect to marina inventory claims.

Raj (RD) Daryanani CIP, LL.B, BBA (Management) Senior Loss Adjuster T: +1 416 640 6022 - M: +1 416 799 0377 - E: [email protected]

- Raj joined Charles Taylor Adjusting in 2015. - He started his insurance claims career in 1991 as a trainee loss adjuster with Graham Miller, London, UK and then moved to Toplis & Harding, UK. - Raj has a wide range of casualty claims loss experience in General Liability, Products Liability, Host Liability, Professional Liability, Environmental/ Pollution Liability, and Auto Bodily Injury. - He has worked handling management of litigation files, mediation and legal expenses management for major insurers in Canada and USA - Raj has worked on numerous complex large liability claims across Canada involving third party environmental, professional indemnity and bodily injury claims. - He speaks English and Hindi

31 Charles Taylor Adjusting in North America

Jerry Gerschkow CIP

Executive General Adjuster T: +1 416 0640 6022 extension 243 - M: +1 416 575 C22171 - E: jerry.gerschkow@ ctplc.com - Jerry joined Charles Taylor in April 2012. - He has experience in loss adjusting handling transportation/cargo losses, commercial property and general liability claims. - He has continued education in his field through various educational seminars on a continuous basis. - He has also been involved in organizing and handling claims in catastrophic losses. - Jerry has 40 years’ experience in the insurance industry and is licensed in all lines.

Shubham Gupta CIP (Canada), FIII (India), BE Electrical (India) Loss Adjuster, Marine (Cargo) / Liability / P&C T: +1 416 640 6022 - M: +1 416 930 7540 - E: [email protected]

- Shubham joined Charles Taylor Adjusting in July 2015. - He qualified as an Electrical Engineer from Delhi College of Engineering (Delhi University), India in 2005 and entered the Loss Adjusting profession in 2006. He started his career in India getting a wide range of multi-line exposure in Marine Cargo, Property Damage and Construction Claims. He immigrated to Canada in May 2012 and worked for an international Insurance Broker, Insurer and National Adjusting Firm before joining CTA. He gained experience in the Marine Cargo and Trucking Liability in Canada and has also done property claims.

Michael Guy BBA, FCIP, CRM

Vice President, Branch Manager, Senior Loss Adjuster T: +1 416 640 6022 - M: +1 647 981 2677 - E: [email protected] - Michael joined Charles Taylor Adjusting in 2009 and is Vice President, Commercial Industrial Division. - He started his insurance career in 1994 as a co-op student at Wilfred Laurier University and began working as an independent insurance adjuster in 1996. - Michael has a wide range of experience in commercial property, business interruption, course of construction and wrap-up liability as well as products, host, sports and pollution liability, transportation and cargo. - He is licensed to practice in every jurisdiction from Ontario west to British Columbia; including the Territories. - Michael has worked on numerous large losses across Canada involving property damage, construction risks and pollution.

32 Charles Taylor Adjusting in North America

Roland Paxton MSNAME, FSCD, FRSA

Naval Architect, Marine Advisor Americas T: +1 416 640 6022 - M: +1 416 300 1217 - E: [email protected] - Roland joined Charles Taylor Adjusting in 2015. - He has been a Naval Architect for over 40 years. - Roland has experience in Marine claims losses and arbitration. - Previously employed at executive management level leading marine in all matters for the Americas.

Dane Publow BA, CIP

Loss Adjuster, Commercial Industrial T: +1 416 640 6022 - M: +1 416 319 7599 - E: [email protected] - Dane joined Charles Taylor Adjusting in 2011. - He graduated from York University with a specialization in business economics in 2010 and started his adjusting career with the Charles Taylor Toronto office in 2011. - Dane has experience in a variety of commercial property and general liability losses and construction risks. - He has gained additional experience by being involved in catastrophic floodrelated large property losses, transferred to the Calgary office in 2013 and to Toronto in 2015. - Dane is actively pursuing his Canadian Risk Management designation.

Pierre-Luc Thiffeault BA, FCIP, CRM

General Adjuster T: +1 416 640 6022 - M: +1 647 285 5886 - E: [email protected] - Pierre-Luc joined Charles Taylor Adjusting in 2012. - He previously worked for a National Adjusting firm from 2006-2012. - He has experience in a wide range of commercial/industrial property and business interruption losses, along with commercial general liability losses. - Pierre-Luc has been involved in numerous catastrophe losses in respect of property damage and business interruption claims.

33 Charles Taylor Adjusting in North America

Richard Smith MECI

Executive Loss adjuster T: 1 416 640 6022 extension 242 - M: +1 416 312 0441 - E: richard.smith@ctplc. com - Richard re-joined Charles Taylor in Jan 2016. - Richard began his career in 1979 as an Independent Adjuster, at which time he worked extensively in the assessment of damages emanating from terrorist activities, particularly in Northern Ireland. In 1991 Richard was seconded to assist the United Nations in the war reparations process in Kuwait, following the successful conclusion of the Allied Forces Desert Storm offensive. Upon his return to North America Richard joined a major International adjusting organization where he held a senior executive position for a number of years. - More recently Richard was one of the lead adjusters on aspects of the World Trade Center losses, New York. Richard has handled a number of significant Casino and financial losses and was the lead adjuster in a reported materials loss at the Royal Canadian Mint. Richard has had extensive experience in handling mining and Petro chemical losses throughout north, south and central America

34 Charles Taylor Adjusting in North America

35 Charles Taylor Adjusting in North America

Vancouver Office Address: Suite 1790, 401 West Georgia Street, Vancouver, British Columbia, V6B 5A1 Canada Telephone: +1 604 566 9323 Click on adjusters’ names to view full biography





Brian Aston

Branch Manager



Jessica Brown

Senior Loss Adjuster



Chris Lockwood

Senior Loss Adjuster

36 Charles Taylor Adjusting in North America

Brian Aston FIAA

Branch Manager T: +1 604 566 9907 - M: +1 604 562 3752 - E: [email protected] - Brian opened the Charles Taylor Adjusting office on November 1st 2009. - His main focus is on energy and mining. - Brian has been adjusting for 37 years at all levels.

Jessica V. Brown BA, CIP

Senior Loss Adjuster T: +1 604 566 9323 - M: +1 604 499 6475 - E: [email protected] - Jessica moved to Charles Taylor Adjusting in 2013. - She is an experienced commercial and professional liability and casualty loss adjuster with 15 years of claims experience. - Jessica has gained expertise within the film segment of insurance and the pollution liability sector. - In the past Jessica has managed two claims departments which provides her with in depth knowledge of what insurers seek for quality value added investigations. - Jessica’s specialty claims background is an asset to complex claims negotiation.

Chris Lockwood CIP

Senior Loss Adjuster T: +1 604 566 9323 - M: +1 604 364 6286 - E: [email protected] - Chris joined Charles Taylor Adjusting in 2012. - Chris has been appointed a Correspondent on behalf of The Standard P&I Club. - He has experience in a wide range of property damage including marine, heavy equipment and complex losses. - Chris was involved with catastrophe losses including Hurricane Sandy in New York and the 2013 Calgary flood.

37 Charles Taylor Adjusting in North America

Atlanta Office Address: PO Box 801700, Acworth, Georgia, GA 30101 USA Telephone: +1 770 694 6639 Click on adjusters’ names to view full biography



Jason Steele

Regional Claims Manager, Aviation

38 Charles Taylor Adjusting in North America

Jason J. Steele Aviation Accident Investigation & Management, Bachelor of Science-Aeronautics, CFII, AIC Regional Claims Manager, Aviation T: +1 770 694 6639 - M: +1 770 722 6094 - E: [email protected]

- Jason joined Charles Taylor Adjusting in 2011. - He entered the Loss Adjusting profession in 1999 and began to specialize in Aviation Loss Adjusting in 2002. - Jason is an experienced pilot and Certified Flight Instructor with over 1,500 logged flight hours. - He has a wide range of loss adjustment experience including trucking, cargo, inland marine, property, home, auto, commercial general liability, aviation hull and liability, hangarkeepers, premises and completed operations.

39 Charles Taylor Adjusting in North America

Dallas Office Address: 8144 Walnut Hill Lane, Suite 1600, Dallas, Texas, TX 75231 USA Telephone: +1 800 826 4790 Click on adjusters’ names to view full biography





Tim Geil

Regional Claims Manager, Salvage Manager, Aviation

Jakki Villareal

Claims Representative



Chris Klein

Claims Representative



Paul Leonard

Senior Vice President and Chief Executive Officer, Aviation USA

40 Charles Taylor Adjusting in North America

Tim Geil Member – OFA (Organization of Flying Adjusters), Member – ISASI (International Society of Air Safety Investigators) Regional Claims Manager, Salvage Manager, Aviation T: +1 972 447 2067 - M: +1 214 415 2746 - E: [email protected]

- Tim joined Charles Taylor Adjusting in 2005. - He has over 24 years of experience investigating and managing a wide variety of aviation hull and liability losses.

Chris Klein All Lines Loss Adjuster, Commercial Pilot, Commercial Driver Claims Representative T: +1 972-447-2075 - M: +1 214 213 2343 - E: [email protected]

- Chris joined Charles Taylor Adjusting in 2005. - He has been in the insurance industry since 1996, with experience as a P&C Agent, Underwriter, Office Manager, Physical Damage Appraiser and Account Representative. - Chris has over 25 years of flying experience, having obtained his Private pilot’s license in high school, and currently holds a Commercial pilot’s licence with an instrument rating. - He has a strong mechanical background with experience in, but not limited to, his involvement with the National Hot Rod Association (NHRA) and the Sports Car Club of America (SCCA).

Paul H. Leonard Organization of Flying Adjusters, Licensed Pilot Senior Vice President and Chief Executive Officer, Aviation USA T: +1 972 447 2061 - M: +1 214 213 7185 - E: [email protected]

- Paul joined Charles Taylor in 2001. - He started his career in insurance as General Manager of his family’s insurance agency and flying company. - He started working full-time in aviation claims in 1976 and has held a number of senior roles in aviation loss adjusting businesses. - Paul has been a speaker at numerous Aviation Law conferences. - He is Past President of the Aviation Insurance Association and the recipient of the Cecile Hatfield Award for Excellence in Aviation Law.

41 Charles Taylor Adjusting in North America

Jakki Villareal All Lines Adjuster

Claims Representative T: +1 972 447 2072 - M: - E: [email protected] - Jakki joined Charles Taylor Adjusting in 2007. - Jakki is primarily responsible for handling a wide variety of bodily injury and product liability claims arising from the operations of a major international airline food service organization, and in maintaining CTA’s internet-based claims database for the account.

42 Charles Taylor Adjusting in North America

43 Charles Taylor Adjusting in North America

Houston Office Address: 2100 West Loop South, 13th Floor, Houston, Texas, 77027 USA Telephone: +1 713 840 1642 Click on adjusters’ names to view full biography



Managing Director

Jim Dodson





Greg Presswood



Senior Vice President



Susan Smith

Loss Adjuster, Ports & Terminals

Thor Jones



Terry Reich



Marine General Adjuster/ Surveyor



Senior Vice President, Loss Adjuster, Energy





Cristian Morales

Vice President, Loss Adjuster

Nian-Keong

(Nian) Yoong Loss Adjuster

44 Charles Taylor Adjusting in North America

Jim Dodson

Managing Director T: +1 713 840 1642 - M: +1 713 562 7683 - E: [email protected] - Jim joined Charles Taylor Adjusting in 2014. - Beginning his career in 1984, Jim worked 11 years at an insurance company in its construction claims unit. - Jim was the designated company representative and expert witness for many loss trials. - Jim worked 9 years at an independent adjusting firm, handling only large commercial losses. - As account administrator for national accounts, Jim has experience handling multimillion dollar losses, including hurricane claims.

Thor Jones

Marine General Adjuster/Surveyor T: +1 713 840 1642 - M: +1 281 507 9061 - E: [email protected] - Thor joined the Houston office in 2015. - He is the Gulf Regional Director of the Society of Accredited Marine Surveyors. - Thor has over 28 years’ experience serving clients with marine-related matters, including investigation and adjustment of Marine P&I, Hull, Cargo, Inland Marine and property claims, marine-related casualty investigations, conducting Condition and Valuation surveys, with valuations and appraisals for insurance and financial interests, conducting Vessel Damage Surveys, On Hire and Off Hire Surveys, Trip Surveys, Trip in Tow Surveys, Dead Ship Tow Surveys, and Load and Secure and Discharge Surveys on project cargo.

Cristian Morales BSc Business and Finances

Vice President, Loss Adjuster T: +1 713 840 1642 - M: +1 713 202 9995 - E: [email protected] - Cristian started in loss adjusting by joining Charles Taylor Adjusting in 2005. - He has primarily worked on COW and OEE losses for North and South America. - Cristian has gained additional experience in power generation, machinery and marine claims. - He has been involved in numerous hurricane-related cases in respect of onshore and offshore property damage and business interruption claims.

45 Charles Taylor Adjusting in North America

Greg Presswood

Senior Vice President T: +1 281-630-4946 - M: +1 281-630-4946 - E: [email protected] - Greg joined Charles Taylor Adjusting in 2013. - He has over 21 years of experience in the Insurance field. - Greg is licensed or Approved in 39 states. - He has experience of handling major storm losses. He handled over 700 losses across three states after hurricanes Katrina and Rita. - In 2008 Greg began handling Energy losses including LNG plants, ethanol plants, power generation plants, hazardous waste treatment facilities, wastewater treatment plants, calcined petroleum coke plants, erection all risk and construction all risk. - Greg also handles Marine claims including docks, wharves, cargo, and other onshore property damage.

Terry Reich

Senior Vice President, Loss Adjuster, Energy T: +1 713 849 7639 - M: +1 281 352 9512 - E: [email protected] - Terry joined Charles Taylor Adjusting in 2001 after spending 12 years in energy adjusting with several Houston based adjusting firms. - Prior to entering the adjusting business, he spent 30 years working in the oil and gas service industry in various areas, including service, sales and management of oil field related equipment companies. - Terry has a wide range of adjusting experience, including control of well, rig physical damage, business interruption, property damage, rolling stock and heavy equipment claims. His experience has been assignments on land, offshore and worldwide. - Terry has been involved in numerous hurricane related property damage claims.

Nian Yoong   

Loss Adjuster T: +1 713 840 1642 - M: +1 713 725 5163 - E: [email protected] - Nian joined Charles Taylor Adjusting in 2001. - Nian holds a Bachelor degree in Finance and a Master degree in Business Administration. - Nian has experience in a wide range of property damage, well control and pollution liability claims. - Nian has been involved in numerous hurricane-related cases in respect of property damage and well control claims.

46 Charles Taylor Adjusting in North America

Susan G. Smith Licensed Adjuster in Texas

Loss Adjuster, Ports & Terminals T: +1 713 840 1642 - M: +1 713 202 5576 - E: [email protected] - Susan joined Charles Taylor Adjusting in 2001. - Prior to joining CTA, she worked for various US Hull and P&I Underwriters for 20 years, as VP marine claims, with emphasis on Jones act claims, marine liabilities, and litigation.

47 Charles Taylor Adjusting in North America

Miami Office Address: 9725 NW 117 Ave, Suite 415, Miami, Florida, 33178 USA Telephone: +1 786 762 4710 Click on adjusters’ names to view full biography



Ricardo Cabrera



Ronald McCaw



Senior Surveyor & Adjuster, Aviation



Senior Surveyor & Adjuster, Aviation

Sean Emmett



David Perry



Senior Surveyor & Adjuster, Aviation



Director & Executive Vice President, Miami Office





Joe Hernandez

Director Miami Aviation

Greg Schmidt

Surveyor & Adjuster, Aviation

48 Charles Taylor Adjusting in North America

Ricardo (Ric) Cabrera Airframe & Powerplant Technician, Flight Engineer (Turbojet), Private Pilot, Attorney Surveyor & Adjuster, Aviation T: + 11 786 762 4710 - M: + 11 786 395 7390 - E: [email protected]

- Ric began his aviation career in 1979 with the U.S. Navy, where he served as a Jet Engine & Aircraft Fuel Systems Technician, Supervisor and Inspector. - In 1987 he joined Pan Am World Airways as an A&P Technician/Planning & Production Control Supervisor, and later Rich International, and Miami Air International as a B727 Flight Engineer. - A trained and licensed lawyer, Ric has provided technical insight and litigation support to prominent aviation law firms in Florida, actively participating in the investigation and litigation of numerous aviation accidents. - He is a member of the International Society of Air Safety Investigators, and has attended the NTSB’s Aviation Accident Investigation course. - Ric joined Charles Taylor Adjusting in 2014.

Sean Emmett Bachelor Degree – Aeronautical Engineering,

EASA Part 66 Airframe / Engine License with ratings on B747, A320, A340, CF6, CFM56, V2500,NTSB Accident Investigation School,Licensed Florida Independent Adjuster – All Lines,ISO 9000 Quality Assurance Auditor Senior Surveyor & Adjuster, Aviation T: +1 786 762 4710 - M: +1 786 271 0085 - E: [email protected] - Sean joined Charles Taylor Adjusting in 2005. - Over 33 years’ experience in Aviation. - Initially qualified as an Airframe / Engine Technician with British Caledonian; gained extensive experience on large commercial aircraft and engines with BCAL, British Airways, Virgin Atlantic, working in maintenance and then engineering and flight operations quality assurance. - Entered Loss Adjusting business in 2001. - Primarily handles large aircraft hull damage claims and complex liability claims, plus recoveries (direct, and subrogated assisting Underwriters’ Counsel).

49 Charles Taylor Adjusting in North America

Joe R Hernandez Graduate of Embry-Riddle Aeronautical

University- Bachelor degree in Professional Aeronautics / Engineering 1985, FAA Power Plant and Airframe License, Florida Licensed Adjuster Director - Miami Aviation T: +1 786 762 4710 - M: +1 786 271 0084 - E: [email protected] - Joe has over 30 years’ experience in the aerospace industries in operations, quality assurance, marketing and asset development. - He began his Aviation-engineering career in 1975 and has been an Aviation Adjuster since 1998. Joe was General Manager of an International Aviation loss adjusting firm prior to joining CTA in 2005. - Joe has handled large aircraft losses, disabled aircraft recoveries and complex aircraft / helicopter repairs throughout the Americas. - Joe manages all areas of claims investigation and international loss adjusting in the Americas. He specialises in hull and liability claims, airlines, operational surveys, safety audits, technical audits, risk management, aircraft valuation, aircraft recovery and salvage disposal.

Ronald (Ronn) McCaw Florida Licensed Adjuster – All Lines, FAA Airframe & Powerplant License Senior Surveyor & Adjuster, Aviation T: +1 786 762 4710 - M: +1 281 704 1696 - E: [email protected]

- Ronn joined Charles Taylor Adjusting in 2001. - He started his career in the US Air Force as a Jet Over Two Engines mechanic in 1974. - Ronn received a BSc in Aircraft Maintenance Engineering from Parks College, Saint Louis University in 1981. - Ronn was Design Liaison Master Engineer & Aircraft Maintenance Engineer for an aircraft defense contractor modification/maintenance centre, including Presidential aircraft heavy maintenance support. - He was a JT8D Propulsion Engineer with TWA and has extensive turbine engine claims experience. - Ronn was Manager of Structures Engineering with Continental Airlines which included Major Repair SFAR 36 Authority. - He has handled major airline and operator claims in North & South America.

50 Charles Taylor Adjusting in North America

David Perry BA (Hons), ACII, PCA

Director & Executive Vice President, Miami Office T: +1 786 762 4721 - M: +1 305 776 7068; +44 776 854 7893 - E: david.perry@ ctplc.com - Over 28 years’ experience in industry, reinsurance, claims consultancy, negotiation, loss adjusting , audits and reviews - Lived and worked overseas in Spain, France, Italy, Argentina and USA - Travelled extensively on claims settlement negotiations, investigations, surveys, mediations, litigation, audits and reviews - Wide experience in Onshore Energy Claims and other Liability and Casualty claims throughout USA and Latin America - Extensive experience in catastrophe management in respect of industrial and commercial risks, including utilities, manufacturing plants, hotel chains and related business interruption. - Extensive experience in crisis management claims focusing on food and beverage contamination and related call, and seminars given on same subject.

Gregory W. Schmidt Bachelor Science Degree - Aviation Technology, Master Science Degree - Aviation Safety Surveyor & Adjuster, Aviation T: +1 786 762 4710 - M: +1 786 247 6754 - E: [email protected]

- Greg joined Charles Taylor Adjusting July 2009. - He gained experience in a wide range of GA and Airline related losses/claims. - Greg has gained additional experience with Hurricane related Aviation Spares Hangar Damage Claim - Greg is a licensed Independent Adjuster – All Lines. - His aviation experience started as an Aircraft Mechanic, then Pilot - Greg spent 12 years previously as an Aircraft Accident Investigator for Cessna Aircraft Company & Continental Motors, involved in over 200 on-site investigations

51 Charles Taylor Adjusting in North America

New York Office Address: 75 Broad Street, Suite 2505, New York, 10004, USA Telephone: +1 646 753 9030 Click on adjusters’ names to view full biography



Richard Booker

Senior Executive General Adjuster



John Young

President, Managing Director

52 Charles Taylor Adjusting in North America

Richard Booker ACLA, AILA, ANZIIF Assoc., CIP, MIAAI, FIFAA, AIMM Senior Executive General Adjuster T: +1 646 753 9032 - M: +1 917 499 9533 - E: [email protected]

- Richard joined Charles Taylor Adjusting in August 2014. - He has worked in numerous countries and has 31 years’ experience in the Insurance Industry and 25 years as a Multi-line adjuster. - He manages a number of domestic and international property account programs. - Richard is licensed (or approved) in 18 US states. - Currently handles Energy, Power Gen, Hospitality, Habitation, Marine (Including PW&D), Marine Cargo, and onshore Property damage claims and has vast CAT experience within 4 international regions.

John Young Airframe & Powerplant Mechanic, Commercial Pilot ASMEL, Instrument, Licensed adjuster in New York, California and Nevada President, Managing Director T: +1 651 285 6934 - M: +1 631 804 3418 - E: [email protected]

- John Joined Charles Taylor in 2001. - He has extensive expertise in adjusting hull claims on a wide of variety of aircraft from transport category and wide body jets to pleasure and business aircraft. - John has been involved in handling and settling liability claims, to include bodily injury, death claims and property damage arising out of the use of aircraft. - John has attended various manufacturers schools on jet engines to include, Pratt & Whitney, General Electric and Garrett to name a few. - John has been an active participant and lecturer to major airlines on the topic of major accident preparedness.

53 Charles Taylor Adjusting in North America

San Francisco Office Address: One Sansome Street, Suite 3500, San Francisco, California, 94104 USA Telephone: +1 415 946 8892 Click on adjusters’ names to view full biography



Jerald Griffin

VP, Executive General Adjuster

54 Charles Taylor Adjusting in North America

Jerald Griffin Qualifications

VP, Executive General Adjuster T: +1 415 946 8892 - M: +1 916 871 6357 - E: [email protected] - Jerald (Jerry) joined Charles Taylor Adjusting in 2015. - He has worked at major insurance carriers for 10 years in the Commercial and Large Loss Claims Units - Jerry was the designated company representative and expert witness for many loss trials - He has worked 20 years as an independent adjuster including owning his own firm - He has handled numerous multi-million dollar losses, including manufacturing, retail, multi-family housing, condominium associations and casinos from fire, earthquake, hurricane, tornado and flood causes - Jerry has handled several large claims for the City and County of Honolulu and the City and County of Maui - He has handled numerous large losses for major resorts and hotels in Hawaii

Charles Taylor Adjusting – ready to respond Charles Taylor Adjusting is one of the leading international loss adjusting businesses. We focus on the aviation, energy, marine, property, casualty and special risks markets.

Please visit our website to find out more about our comprehensive service, global reach and professional expertise.

www.ctplc.com/adjusting