Property Management Services

Lance & Jackie Denovan

Denovans since 1962 Denovans is one of Brisbane’s longest running, most successful Real Estate Agencies. Founded in 1962 by Lew and Estelle Denovan, their son Lance began working in the company in 1984 and is now Principal. Lance and his wife Jackie run the business, carrying on the family tradition together with their eldest son Haydn and dedicated team of 15 property consultants who boast over 150 years combined industry experience. Denovans is and always has been a totally independent agency priding itself on exceptional personalised service in Residential Sales and Property Management. Denovans are committed to providing the highest standards possible in the operation of their business and have an enviable reputation for total professionalism, unquestionable ethical standards, best business practices and achieving outstanding results for their clients. Denovans has grown significantly to become one of Brisbane’s larger property management businesses. This growth has come from a simple philosophy…

“we manage properties as if they are our own and honour the trust we are given”. A Superior Management Service

How to Prepare for the Best Outcome INITIAL CONSULTATION Denovans Property Consultants will provide advice specific to your property to maximise your return and minimise the length of time the property is on the market. Due to our consultants vast experience and in-depth knowledge of the rental market, Denovans are ideally placed to identify any enhancements that could be made to ensure your property will be more desirable to prospective tenants.

PROPERTY STYLING Denovans have a Professional Property Stylist available who is able to identify the opportunities that exist to enhance the visual space in your home or investment property.

YOUR INSTRUCTIONS What is important to us is that your property is managed directly in line with your requirements. Prior to the property being advertised, we consult with you and obtain details of the tenancy arrangements you require. This may include items such as whether you wish to accept pets or smokers or would like to incorporate any other special conditions into the General Tenancy Agreement. Denovans remain up to date with legislation and can assist you to ensure your property is fully compliant.

New Tenants RENTAL MARKETING REPORTS Ahead of the property becoming vacant and during any vacancy period Denovans keep in touch with you by providing a weekly written report, phone calls and email updates. The written report details the level of interest in the property including any prospective tenant’s comments, planned advertising, the property manager’s comments and advice.

TENANT SELECTION Strict selection guidelines are constantly adhered to before approving any tenant application. Prospective tenants are carefully selected through both an application and a personal interview system. The process includes checking previous rental history, employment and income record, personal references and either the Tenancy Information Centre of Australia (TICA) or the National Tenancy Database (NTD). TICA is a widely used database in Australia and New Zealand while NTD is Australia wide. Both databases list tenants with a poor rental history. Denovans procedures greatly minimise the prospect of an unsuitable tenant being selected. Whilst Denovans will provide you with a recommendation to accept or decline each application, the final decision on which tenant is selected rests with you.

DVD CONDITION REPORTS In addition to the standard written Residential Tenancies Authority Entry Condition Report, Denovans compile a DVD Entry Condition Report at the commencement of every tenancy. The DVD Entry Condition Report, being a visual record provides greater detail of the property and has saved many disagreements with tenants regarding the condition of the property upon their departure. The DVD Entry Condition Report has been proven to save Owners considerable expense and stress in relation to matters that may have otherwise been in dispute when a tenant vacates and is another unique initiative from Denovans.

TENANT RELATIONS Denovans treat tenants with respect and always endeavour to offer the best possible service and courtesy.

A Superior Management Service

Showcasing Your Property PROFESSIONAL PHOTOGRAPHY Denovans have a professional photographer available who can compile and present quality digital photography. Our professional photographer uses the latest technology that showcases your property in the best light when presented in any form of promotion.

FLOOR PLAN A Floor Plan can be professionally created and made available for use in print and digital marketing. This enables tenants to readily view the layout of the home and includes room dimensions.

VISUAL WALKTHROUGH TOUR A Visual Walkthrough Tour can be designed and created with background music. These tours are popular with tenants and are placed on YouTube and all property portals.

ONLINE ADVERTISING Denovans ensure your property has the broadest online exposure by promoting it on several Real Estate Websites including major industry portals Realestate.com.au and Domain.com.au.

PRINT MEDIA Advertising in the Courier Mail and local community newspapers is available to compliment the main thrust of advertising which is directed through the digital portals.

INTERACTIVE TOUCH SCREEN DISPLAY Your property would feature on Denovans Interactive Touch Screen Display in our prominent office window. The interactive display is positioned in Denovans well known landmark building facing Samford Road providing your property with additional exposure to prospective tenants.

ELECTRONIC PROMOTION TO EXISTING DATABASE Denovans database of qualified prospective tenants has been built up since 1962 when we first started renting property in the North-West Brisbane Region. Having traded for over 50 years, Denovans now have fourth generation families renting with us. We are in contact with these tenants on a weekly basis, informing them of inspection times and providing detailed information on properties listed for rent.

BROCHURES Denovans produce full colour, gloss brochures for use in the office and at open homes. The brochures are also displayed at all marketing events and business associates promotion points.

SIGNAGE Denovans erect a ‘For Rent’ Signboard that includes a ‘QR Code’ which allows people passing by to access property photos and further information from their mobile device.

OPEN FOR INSPECTION MARKETING Open for inspections are advertised and carried out on weekdays and Saturdays to entice prospective tenants to inspect properties becoming available to rent. Making a property easily accessible to view, leads to a suitable tenant being found sooner and can greatly reduce the vacancy period. Denovans also conduct inspections ‘By Appointment’ should a prospective tenant wish to view your property at any time.

A Superior Management Service

During the Tenancy PROPERTY INSPECTIONS – PROPERTY MANAGER + SPECIALIST INSPECTIONS OFFICER Physical Inspections are carried out on your property every 17 weeks. The Major benefit with Denovans is that on most occasions two people conduct the inspection – Your Property Manager and the Specialist Inspections Officer.

COMPREHENSIVE PROPERTY INSPECTION REPORTS Denovans tailor made report includes photos of your property, details of the tenants performance and

your

property

manager’s

thoughts

and

recommendations including a market rent review. The comprehensive report is completed and delivered to your email address the same day as the inspection. Any maintenance found on site is logged on to our system immediately and your instructions are sought.

QUALITY TRADESPEOPLE Good quality and reliable tradespeople are difficult to find. Denovans have a panel of well qualified and competitively priced tradespeople that are available at any time.

Bruce Barrie – Specialist Inspections Officer

Rent Arrears Control A disciplined policy on rent payments is essential. Rent MUST be paid on time. Denovans have developed a streamlined system to ensure we constantly maintain a tight rein on rent arrears. Firstly, at the commencement of the tenancy the importance of paying rent on time, all the time is highlighted to the tenant. A multitude of payment options are made available to tenants to give them greater flexibility and scope to make their payments on time. All of our tenants rent is made to fall due on a Monday. In the event a tenant does not pay on time they are reminded on Tuesday. At this time they are also warned of the consequences of paying late. From this point, the earliest opportunity to issue a Notice to Remedy Breach under the law is the following Tuesday. Should they have not paid by the following Tuesday not only is the tenant issued the Notice to Remedy Breach notice, you are also notified. The next phase of the process, if they were not to respond adequately to the Notice to Remedy Breach is to issue a Notice to Leave. Thankfully due to our strict tenant selection guidelines, this is not a frequent occurrence.

A Superior Management Service

Team Members with Over 5 Years at Denovans Denovans are proud to have a number of team members who have been with the agency for many years. They include from left to right above: Sheridan Langan-Shaw – Senior Property Manager – Commenced with Denovans in 2006 Nicole Ryle – Trust Account Manager – Commenced with Denovans in 2000 Kerrie Prince – Property Consultant – Commenced with Denovans in 1993 Isabel Tamayo – Property Consultant – Commenced with Denovans in 2006 Team members not pictured above with over 5 years with Denovans include: Michael Mills – Sales Manager – Commenced with Denovans in 2002 Bruce Barrie – Specialist Inspections Officer – Commenced with Denovans in 1999 Judy Harrison – Rental Inspection Officer – Commenced with Denovans in 1996 Jackie Denovan – Client and Quality Control Manager – Commenced with Denovans in 1994 Lance Denovan – Principal – Commenced with Denovans in 1984

Payments and Statements Denovans provide you with a set schedule of payment dates for rental funds to be electronically transferred to an account/s of your choice. A variety of payment methods are available including Fortnightly (every second Friday), Monthly (Start of the Month or Mid-Month). If required special one off payments can be made at your request.

Other Services QUEENSLAND CIVIL ADMINISTRATIVE TRIBUNAL QCAT hearings are required in certain circumstances whereby a dispute exists pertaining to the tenancy. Denovans success rate at past hearings has been excellent as a result of being able to produce thorough documentation, including Entry Condition Reports and DVD Entry Condition Reports. The use of DVD Entry Condition Reports has significantly reduced the number of hearings Denovans could otherwise have been required to attend.

RENTS REVIEWED REGULARLY To maximise the return on your investment, regular rent review assessments are carried out and the rent is increased in line with market conditions and your instructions.

SALES APPRAISALS Denovans can provide an obligation free sales appraisal for your property so that you can keep abreast of market conditions and the current value of your property.

A Superior Management Service

Service Only Denovans Can Offer OVER 150 YEARS COMBINED INDUSTRY EXPERIENCE Experience is invaluable in all walks of life and Real Estate is no exception. Lance and Jackie Denovan and their skilled team of 15, have a wealth of Real Estate knowledge accumulated over many years that is unrivalled by other agencies.

STABILITY Many agencies change ownership and staff frequently. The Denovan family has owned and managed the business since establishment in 1962, providing a stable business relationship that clients can rely on.

REPUTATION Denovans has forged a formidable reputation trading for over 50 years, offering a refreshing alternative for clients. Denovans has always focused on delivering a loyal, personal and professional service, whilst having a commitment to embrace new technologies and methods to enhance the business operation.

OWNER PARTICIPATION IN BUSINESS – THIRD GENERATION Denovans has always proudly traded as an independent agency. Trading as Lew Denovan Real Estate in 1962 when the business was run by Lew and Estelle Denovan. Today trading as Denovans Real Estate run by Lance and Jackie Denovan and their eldest son, Haydn.

Haydn Denovan

Changing to Denovans IT’S EASY! DENOVANS DOES IT ALL If your property is currently managed by another agent and you wish to utilise Denovans services then all that is required is a written authority which Denovans can supply. Denovans will take care of all matters required to ensure a smooth and easy transfer of agents. Your Property Manager will visit the property shortly after the agent transfer date to introduce themselves to the Tenants and inspect the property. All matters pertaining to the Tenancy and the property will be addressed and a written Inspection Report will be provided.

WHY NOT RECEIVE EXCELLENT SERVICE? Property is a valuable asset and you deserve the best management service. There is no need to wait for a change in tenancy before changing managing agents. Any tenancy agreement that is current is not affected by a change of managing agent.

DENOVANS SERVICE GUARANTEE At Denovans we are very proud of our reputation. Past clients continue to provide references which confirm the quality of our services. Our commitment to you is such that we offer a unique guarantee of service. No ifs, no buts, no excuses… In the unlikely event that you have any matter relating to our service that you consider needs to be attended to, all we ask is that you give us 48 hours to rectify the situation. After that time, if we don’t resolve the issue we agree to cancel our agency’s agreement.

A Superior Management Service

Denovans Code of Ethics Our agency is committed to operate with the highest level of integrity. We place our Code of Ethics on public display which every employee of Denovans pledges to uphold. This enables us to deliver services to you, the property consumer above the minimum standards required by legislation and professional association regulations.

ACT IN THE CLIENTS BEST INTERESTS We will always be fair to all parties and shall at all times act in the best interests of the party with whom we have an agency agreement; our client.

RETAIN CONFIDENTIALITY We shall at all times retain and respect the confidential and privileged nature of our dealings with clients and the public at large.

DEFEND IN PUBLIC We will always be prepared to defend our actions, services and activities in a public discussion with local property consumers, the media, clients and the local community at large.

COMPLY WITH LAWS We shall at all times comply with all governing legislation.

COMPLY WITH PROFESSIONAL BODIES We shall at all times comply with all by-laws, rules and regulations of all professional bodies of which we are members.

COMPLY WITH BUSINESS’S POLICIES We shall at all times comply with the policies, systems and procedures of our agency.

REJECT UNCERTAINTY We will not give any proposed action, service or activity the benefit of the doubt. If we are uncertain as to whether it complies with our code of ethics, we will reject it.

Contact Details DENOVANS REAL ESTATE 630 Samford Road MITCHELTON QLD 4053 Phone

07 3355 6233

Fax

07 3355 1470

Email

[email protected]

Office hours Monday to Friday

8.30am to 5.00pm



Saturday



8.00am to 4.00pm

www.denovans.com

A Superior Management Service