Printing & Photocopying FAQs: Install Printers on Your Machines
FAQs
Page
Q: How do I install Follow-You printer on Windows 10?
2
Q: How do I install Follow-You printer on Windows 7?
5
Q: How do I install Follow-You printer and direct print queues on Mac?
9
Q: How do I install direct print queues on Windows 10?
10
Q: How do I install direct print queues on Windows 7?
13
If you need further assistance, please contact IT Service Desk via the following: Use the Self Service Portal Phone extn.: 6060 Direct dial: +64 3 364 2060 Free Phone: 0508 UC IT HELP Mon - Fri, 8am - 5pm (excluding public and university holidays). Lastly, if you prefer personal assistance, you may like to visit one of our knowledgeable IT Service Desk staff in the following locations
Page 1 of 16
Printing & Photocopying Q: How do I install Follow-You printer on Windows 10? A: 1. Open the start menu and select ‘Settings’
2. Select ‘Devices’
3. Select ‘Add a printer or scanner’
4. It will search for a short while, then ‘The printer that I want isn’t listed’ will appear. Select it
Page 2 of 16
Printing & Photocopying 5. Select the ‘Select a shared printer by name’ option. The queue for colour is: \\print\FollowYou-Colour Enter this, then click ‘next’. If you are prompted for a username and password, enter your UC IT username as “uocnt\” and your password.
6. If it has added successfully, you will see this message. Click ‘Next’
Page 3 of 16
Printing & Photocopying 7. Select ‘Print a test page’. You will have to register your Canterbury Card and login to a FollowYou enabled MFD for the test page to print – instructions for this have been provided separately. You can set this queue as default, if you wish.
8. Repeat steps 3 through 7 to add the FollowYou-BlackAndWhite queue. The name for this queue is: \\print\FollowYou-BlackAndWhite
Page 4 of 16
Printing & Photocopying Q: How do I install Follow-You printer on Windows 7? A: Staff who have SOE builds of Windows 7 will not need to use these instructions – the queues will be added automatically to your machine. If you are not running the SOE build or are using a machine that hasn’t had the queues automatically added, follow these steps: 1. Open the start menu and select ‘Control Panel’
2. Depending on how your Control Panel looks, you will either select ‘View devices and printers’ under the ‘Hardware and Sound’ category
OR Select ‘Devices and Printers’
3. Select ‘Add a printer’
Page 5 of 16
Printing & Photocopying 4. Select ‘Add a network, wireless or Bluetooth printer’
5. Windows will not find the print queues we need, so select ‘The printer that I want isn’t listed’
Page 6 of 16
Printing & Photocopying 6. Select the ‘Select a shared printer by name’ option. The queue for colour is: \\print\FollowYou-Colour Enter this, then click ‘next’. If you are prompted for a username and password, enter your UC IT username as “uocnt\” and your password
7. If it has added successfully, you will see this message. Click ‘Next’
Page 7 of 16
Printing & Photocopying 8. Select ‘Print a test page’, to ensure it has worked. You will have to register your Canterbury Card and login to a Follow-You enabled MFD for the test page to print – instructions for this have been provided separately. You can set this queue as default, if you wish.
9. Repeat steps 3 through 8 to add the FollowYou-BlackAndWhite queue. The name for this queue is: \\print\FollowYou-BlackAndWhite
Page 8 of 16
Printing & Photocopying Q: How do I install Follow-You printer and direct print queues on Mac? A: 1. Download the installer by entering this URL into your browser http://cantm1.canterbury.ac.nz/equitrac/FollowYouPrinters.dmg
2. Open the downloaded disk image in you downloads folder.
3. Open the “FollowYou.pkg” package and follow the prompts to install the printer queues.
4. Check your “System Preferences” Printers and Scanners icon to make sure all the printers have been installed.
To check the status of any Equitrac printing you have submitted login to this link. https://canterburycardaccount.canterbury.ac.nz
Page 9 of 16
Printing & Photocopying Q: How do I install direct print queues on Windows 10? A:
These instructions are for installing direct print queues – i.e. non-Follow-You queues. We encourage you to try Follow-You printing as well. 1. Open the start menu and select ‘Settings’
2. Select ‘Devices’
3. Select ‘Add a printer or scanner’
4. It will search for a short while, then ‘The printer that I want isn’t listed’ will appear. Select it
Page 10 of 16
Printing & Photocopying 5. Select the ‘Select a shared printer by name’ option. Enter the queue name, then click ‘next’. If you are prompted for a username and password, enter your UC IT username as “uocnt\” and your password
6. If it has added successfully, you will see this message. Click ‘Next’
7. Select ‘Print a test page’, to ensure it has worked. You can set this queue as default, if you wish.
Page 11 of 16
Printing & Photocopying
8. If you need to add any more queues, please follow steps 3 through 7 again.
Page 12 of 16
Printing & Photocopying Q: How do I install direct print queues on Windows 7? A:
These instructions are for installing direct print queues – i.e. non-Follow-You queues. We encourage you to try Follow-You printing as well. 1. Open the start menu and select ‘Control Panel’
2. Depending on how your Control Panel looks, you will either select ‘View devices and printers’ under the ‘Hardware and Sound’ category
OR Select ‘Devices and Printers’
3. Select ‘Add a printer’
Page 13 of 16
Printing & Photocopying 4. Select ‘Add a network, wireless or Bluetooth printer’
5. Windows will not find the print queues we need, so select ‘The printer that I want isn’t listed’
Page 14 of 16
Printing & Photocopying 6. Select the ‘Select a shared printer by name’ option.
Enter the queue name, then click ‘next’. If you are prompted for a username and password, enter your UC IT username as “uocnt\” and your password
7. If it has added successfully, you will see this message. Click ‘Next’
Page 15 of 16
Printing & Photocopying 8. Select ‘Print a test page’, to ensure it has worked. You can set this queue as default, if you wish.
9. If you need to add any more queues, please follow steps 3 through 8 again.
Page 16 of 16
