30 29 28 27 26 25 24 23 22 21 20 14 12 10 8 6 4

Maximum weight is 30kg and maximum size is 1.5 metre length or a maximum combined length/girth of 3 metres. Weight and size limits may vary by destination.

£46.97 £61.61 £69.47 £86.52 £98.32 £12.30 £44.78 £59.00 £66.86 £83.90 £95.70 £12.30

Weight and size

£42.60 £56.36 £64.23 £81.28 £93.07 £12.30 £40.42 £53.75 £61.61 £78.65 £90.45 £12.30 £38.23 £51.12 £59.00 £76.03 £87.84 £12.30 £36.05 £48.50 £56.36 £73.41 £85.21 £12.30 £33.86 £45.88 £53.75 £70.80 £82.59 £12.30

†

Price includes VAT at the standard rate

* Guarantee definition: whole or proportionate refund of consignment charges in the event of late delivery in line with our terms and conditions.

For items under 4kg, we recommend using our Special Delivery service.

£31.67 £43.26 £51.12 £68.16 £79.97 £12.30

• Saturday delivery is available for an extra £14.40†

£27.31 £38.01 £45.89 £62.92 £74.73 £12.30

£29.49 £40.62 £48.50 £65.55 £77.34 £12.30 £24.03 £34.07 £41.94 £58.99 £70.78 £12.30 £22.94 £32.76 £40.63 £57.68 £69.47 £12.30 £21.85 £31.46 £39.32 £56.36 £68.18 £12.30 £7.25

£17.47 £26.21 £34.07 £51.12 £62.92

£7.25

£16.38 £24.90 £32.76 £49.81 £61.62

£7.25

£15.29 £23.59 £31.46 £48.50 £60.30

£7.25

£14.19 £22.28 £30.15 £47.18 £58.99

Weight (kg)

These prices include VAT at the standard rate

These prices include VAT at the standard rate

These prices include VAT at the standard rate

These prices include VAT at the standard rate

express48 express24 expressAM express10 express9 local

Local and UK

• Up to £100 for loss or damage included in express24 and up to £50 for express48 • Up to £200 cover for loss or damage included in express9, 10 and AM services • No fuel surcharges • Dedicated aircraft ensuring secure despatch same working day • Free collection for account customers

up to 4kg £6.95

up to 6kg £7.55

up to 8kg £8.60

up to 10kg £9.25 up to 30kg £10.80

BFPO Parcels up to 30kg can be sent via the BFPO service. Items under 2kg can currently be sent free of charge (please check with our Customer Services Team that this is still the case before you send your item).

BFPO/HM Forces Weight and size

Maximum weight is 30kg and maximum size is 3m length/girth combined. Weight and size limits may vary by destination.

*** delivery to Europe only ** Guarantee definition: whole or proportionate refund of consignment charges in the event of late delivery in line with our terms and conditions * dependant on Country. Please ask at time of sending

No

globaleconomy

No

globalvalue

Yes*

globalpriority globalexpress Services

Yes Tracking online

Yes**

No

Yes**

No

Yes***

Yes*

Yes**

Yes Signature on delivery

£0 £50 £100 £200

Guaranteed delivery

Inclusive compensation

A basic export service for when price is the determining factor. Not available to European destinations. Delivery speeds generally from a minimum 28 working days.

• Signature on delivery • Full tracking on iompost.com

The economical international service for non-urgent items with delivery from 4 working days.

All of our UK services include: express48 - for guaranteed* delivery within 2 working days by close of business express24 - for guaranteed* delivery next working day by close of business expressAM - for guaranteed* delivery next working day by 12noon express10 - for guaranteed* delivery next working day by 10am express9 - for guaranteed* delivery next working day by 9am Choose from one of our five delivery speeds:

UK Services

The perfect balance of speed and price, with guaranteed delivery from 3 working days to Europe. Our fastest international time guaranteed service. Delivery made by FedEx from 2 working days to the USA, Canada and Europe. • No volumetric pricing - the weight is the basis of our pricing, not the size • No fuel surcharges - the price you see is the price you pay





• Dedicated aircraft ensuring secure despatch same working day from the Island

• Alternatively, you can go to one of our Post Offices





• Free collection for account customers







Our wide range of International parcel services include: The world delivered with Parcelforce Worldwide through your local Post Office.



International Services

International Parcels

Terms and Conditions Prohibitions and restrictions can be found at iompost.com or in the Postcode directory. For a full list of Terms and Conditions, please visit our website iompost.com. Isle of Man Post Office Customer Services will be pleased to assist you with any queries or additional information you may have regarding any of our products and services. Compensation Should you need to make a compensation claim for an item for loss, damage or delay of an item sent by Isle of Man Post Office, please complete all of the claim form. A form can be downloaded from our website, calling our Customer Services team on (01624) 664664 or calling into your local Post Office Counter. Once you have completed your form, you can send it to: Isle of Man Post Office, Customer Services, Freepost 1167, Douglas, ISLE OF MAN, IM87 6DL This form must be accompanied by the original Certificate of Posting (available free of charge at the time of posting) or the receipt for the specialised service offering higher levels of compensation. Written evidence of market value or cost of the lost or damaged contents will also be required. Isle of Man Post Office will make any enquiries it deems necessary to satisfy the validity of a claim. All UK claims must be received within 30 days of despatch. International claims must be made within the following timescales: 15 days of despatch for globalexpress, 30 days of despatch for globalpriority, and 120 days of despatch for globalvalue and BFPO. Appeals against decisions on claim settlements must be made within 30 days of receipt of claim settlement letter, in writing, to the address shown on the claim settlement letter. Collectable items, which have appreciated in value either due to their rarity or due to being out of production, are not excluded from cover, but the level of compensation for loss or damage is limited to the actual price paid for the collectable and shall not exceed the limit of compensation available from Isle of Man Post Office. Compensation may be payable subject to the customer providing satisfactory written or printed evidence. Exclusions Isle of Man Post Office will not provide compensation for loss or delay if: • the claim is not made by the sender of the item, • the correct postage was not paid, • the item was not correctly or clearly addressed, • the loss or delay was due to an omission by the sender or recipient, • delivery was attempted but no-one was available to receive it, • the delay was due to alternative delivery arrangements which had been put in place, including PO Boxes, or Post Restante, • the item was held up in Customs for formal entry clearance, • the item was sent by another carrier or Postal Operator, • the item was forwarded from the stated delivery address by a third party or redirection service, • the item contained prohibited or undeclared restricted items, • accessing the address was extremely difficult or it put the health and safety of staff at risk, • caused by a failure or malfunction of a computer system as a result of computer viruses of any kind, • caused by industrial action by employees of a partner company, • the item was addressed to a PO Box in a country which is not acceptable,

In addition to the circumstances already listed, the following goods are also excluded from compensation if sent by Parcelforce, (Compensation for loss but not damage/deterioration may be available for those marked ** ) • Antiques (objects over 100 years old). • Articles made wholly of gold, silver or other precious metals. • Ceramics such as ornaments and decorative china, resin and porcelain **. • Diamonds and other precious stones. • Glassware**. • Jewellery (except imitation). • Money- current bank note, currency note or coins, uncrossed postal orders which do not state to whom they are to be paid, cheques or dividend warrants which are uncrossed and made payable to the bearer. Bearer securities, including share warrants, scrips or subscription certificates, bonds or relative coupons; un-cancelled revenue or postage stamps; airline tickets, coupons, vouchers, tokens, stamps or similar documents which can be exchanged by themselves or with any other document for money, goods or services, national insurance stamps or bankers drafts. • Negotiable documents. • Perishable goods** • Stamps. • Watches.

Price guide Oayllys-prios

Local, UK and International Parcels

Damaged Goods The level of compensation is limited to the cost of repair or the actual price paid for the goods whichever is the lesser and shall not exceed the limit of compensation available from Isle of Man Post Office. Force Majeure Isle of Man Post Office shall not be liable for any breach of its obligations or for compensation or refund for loss or delay resulting from an Event of Force Majeure. Such events, which are outside Isle of Man Post Office’s control include, but are not restricted to, adverse weather conditions, fire, flood, explosions, accidents, traffic congestion, mechanical breakdown, obstruction of any public or private highway, acts of terrorism, vandalism, government act, riot, war, act of God or industrial dispute. Isle of Man Post Office will endeavour to make its customers aware of an Event of Force Majeure, giving details of the circumstances and as much notice as possible together with a reasonable estimate of when it is likely to cease. If an Event of Force Majeure continues for more than 30 days, then Isle of Man Post Office shall be entitled to terminate any agreements and shall not have any liability in respect of the termination caused by the Event. Consequential loss Isle of Man Post Office does not offer compensation for consequential loss on any of its services. Isle of Man Post Office is not liable for any loss of profits, business revenue, goodwill or anticipated savings whether direct, indirect, foreseeable or unforeseeable arising out of delay or failure in conveyance or delivery by either an employee of Isle of Man Post Office or one of its partners.

For further information please contact: Isle of Man Post Office Customer Services Department Postal Headquarters Douglas ISLE OF MAN IM2 1AA

All information and prices correct at time of going to press.

iompost.com

Tel: +44 (0)1624 664664 Fax: +44 (0)1624 698464 Email: [email protected]

Prices effective 2nd April 2013

April 2013

iompost.com

26

£38.23 £51.12 £59.00 £76.03 £87.84 £12.30

27

£40.42 £53.75 £61.61 £78.65 £90.45 £12.30

28

£42.60 £56.36 £64.23 £81.28 £93.07 £12.30

29

£44.78 £59.00 £66.86 £83.90 £95.70 £12.30

30

£46.97 £61.61 £69.47 £86.52 £98.32 £12.30

23

£31.67 £43.26 £51.12 £68.16 £79.97 £12.30

24

£33.86 £45.88 £53.75 £70.80 £82.59 £12.30

25

£36.05 £48.50 £56.36 £73.41 £85.21 £12.30

4

£14.19 £22.28 £30.15 £47.18 £58.99

£7.25

6

£15.29 £23.59 £31.46 £48.50 £60.30

£7.25

8

£16.38 £24.90 £32.76 £49.81 £61.62

£7.25

10

£17.47 £26.21 £34.07 £51.12 £62.92

£7.25

12

£21.85 £31.46 £39.32 £56.36 £68.18 £12.30

14

£22.94 £32.76 £40.63 £57.68 £69.47 £12.30

20

£24.03 £34.07 £41.94 £58.99 £70.78 £12.30

21

£27.31 £38.01 £45.89 £62.92 £74.73 £12.30

22

£29.49 £40.62 £48.50 £65.55 £77.34 £12.30

Weight (kg)

These prices include VAT at the standard rate

These prices include VAT at the standard rate

These prices include VAT at the standard rate

These prices include VAT at the standard rate

†

Maximum weight is 30kg and maximum size is 1.5 metre length or a maximum combined length/girth of 3 metres. Weight and size limits may vary by destination.

Weight and size Price includes VAT at the standard rate

* Guarantee definition: whole or proportionate refund of consignment charges in the event of late delivery in line with our terms and conditions.

For items under 4kg, we recommend using our Special Delivery service. • Saturday delivery is available for an extra £14.40†

up to 4kg £6.95

up to 6kg £7.55

up to 8kg £8.60

up to 10kg £9.25 up to 30kg £10.80

BFPO Parcels up to 30kg can be sent via the BFPO service. Items under 2kg can currently be sent free of charge (please check with our Customer Services Team that this is still the case before you send your item).

BFPO/HM Forces Maximum weight is 30kg and maximum size is 3m length/girth combined. Weight and size limits may vary by destination.

Weight and size *** delivery to Europe only

** Guarantee definition: whole or proportionate refund of consignment charges in the event of late delivery in line with our terms and conditions * dependant on Country. Please ask at time of sending

• No fuel surcharges

Services

• Up to £200 cover for loss or damage included in express9, 10 and AM services

globalexpress

Yes

Yes

Yes**

£200

globalpriority

Yes*

Yes*

Yes***

£100

globalvalue

No

No

Yes**

£50

globaleconomy

No

No

Yes**

£0

• Up to £100 for loss or damage included in express24 and up to £50 for express48 • Dedicated aircraft ensuring secure despatch same working day • Free collection for account customers

express24

• Full tracking on iompost.com

express48

• Signature on delivery

Tracking online

Signature on delivery

Guaranteed delivery

Inclusive compensation

A basic export service for when price is the determining factor. Not available to European destinations. Delivery speeds generally from a minimum 28 working days. The economical international service for non-urgent items with delivery from 4 working days.

All of our UK services include:

expressAM

Local and UK

expressAM - for guaranteed* delivery next working day by 12noon

local

express24 - for guaranteed* delivery next working day by close of business

Our fastest international time guaranteed service. Delivery made by FedEx from 2 working days to the USA, Canada and Europe.

express48 - for guaranteed* delivery within 2 working days by close of business

The perfect balance of speed and price, with guaranteed delivery from 3 working days to Europe.

express10 express9

express10 - for guaranteed* delivery next working day by 10am express9 - for guaranteed* delivery next working day by 9am Choose from one of our five delivery speeds:

UK Services

• No volumetric pricing - the weight is the basis of our pricing, not the size • Dedicated aircraft ensuring secure despatch same working day from the Island



• No fuel surcharges - the price you see is the price you pay













• Alternatively, you can go to one of our Post Offices





• Free collection for account customers



Our wide range of International parcel services include: The world delivered with Parcelforce Worldwide through your local Post Office.



International Services

International Parcels

Terms and Conditions Prohibitions and restrictions can be found at iompost.com or in the Postcode directory. For a full list of Terms and Conditions, please visit our website iompost.com. Isle of Man Post Office Customer Services will be pleased to assist you with any queries or additional information you may have regarding any of our products and services. Compensation Should you need to make a compensation claim for an item for loss, damage or delay of an item sent by Isle of Man Post Office, please complete all of the claim form. A form can be downloaded from our website, calling our Customer Services team on (01624) 664664 or calling into your local Post Office Counter. Once you have completed your form, you can send it to: Isle of Man Post Office, Customer Services, Freepost 1167, Douglas, ISLE OF MAN, IM87 6DL This form must be accompanied by the original Certificate of Posting (available free of charge at the time of posting) or the receipt for the specialised service offering higher levels of compensation. Written evidence of market value or cost of the lost or damaged contents will also be required. Isle of Man Post Office will make any enquiries it deems necessary to satisfy the validity of a claim. All UK claims must be received within 30 days of despatch. International claims must be made within the following timescales: 15 days of despatch for globalexpress, 30 days of despatch for globalpriority, and 120 days of despatch for globalvalue and BFPO. Appeals against decisions on claim settlements must be made within 30 days of receipt of claim settlement letter, in writing, to the address shown on the claim settlement letter. Collectable items, which have appreciated in value either due to their rarity or due to being out of production, are not excluded from cover, but the level of compensation for loss or damage is limited to the actual price paid for the collectable and shall not exceed the limit of compensation available from Isle of Man Post Office. Compensation may be payable subject to the customer providing satisfactory written or printed evidence.

In addition to the circumstances already listed, the following goods are also excluded from compensation if sent by Parcelforce, (Compensation for loss but not damage/deterioration may be available for those marked ** ) • Antiques (objects over 100 years old). • Articles made wholly of gold, silver or other precious metals. • Ceramics such as ornaments and decorative china, resin and porcelain **. • Diamonds and other precious stones. • Glassware**. • Jewellery (except imitation). • Money- current bank note, currency note or coins, uncrossed postal orders which do not state to whom they are to be paid, cheques or dividend warrants which are uncrossed and made payable to the bearer. Bearer securities, including share warrants, scrips or subscription certificates, bonds or relative coupons; un-cancelled revenue or postage stamps; airline tickets, coupons, vouchers, tokens, stamps or similar documents which can be exchanged by themselves or with any other document for money, goods or services, national insurance stamps or bankers drafts. Negotiable documents. Perishable goods** Stamps. Watches.

Price guide Oayllys-prios

Local, UK and International Parcels

• • • •

Damaged Goods The level of compensation is limited to the cost of repair or the actual price paid for the goods whichever is the lesser and shall not exceed the limit of compensation available from Isle of Man Post Office.

Exclusions Isle of Man Post Office will not provide compensation for loss or delay if: • the claim is not made by the sender of the item, • the correct postage was not paid, • the item was not correctly or clearly addressed, • the loss or delay was due to an omission by the sender or recipient, • delivery was attempted but no-one was available to receive it, • the delay was due to alternative delivery arrangements which had been put in place, including PO Boxes, or Post Restante, • the item was held up in Customs for formal entry clearance, • the item was sent by another carrier or Postal Operator, • the item was forwarded from the stated delivery address by a third party or redirection service, • the item contained prohibited or undeclared restricted items, • accessing the address was extremely difficult or it put the health and safety of staff at risk, • caused by a failure or malfunction of a computer system as a result of computer viruses of any kind, • caused by industrial action by employees of a partner company, • the item was addressed to a PO Box in a country which is not acceptable,

Force Majeure Isle of Man Post Office shall not be liable for any breach of its obligations or for compensation or refund for loss or delay resulting from an Event of Force Majeure. Such events, which are outside Isle of Man Post Office’s control include, but are not restricted to, adverse weather conditions, fire, flood, explosions, accidents, traffic congestion, mechanical breakdown, obstruction of any public or private highway, acts of terrorism, vandalism, government act, riot, war, act of God or industrial dispute. Isle of Man Post Office will endeavour to make its customers aware of an Event of Force Majeure, giving details of the circumstances and as much notice as possible together with a reasonable estimate of when it is likely to cease. If an Event of Force Majeure continues for more than 30 days, then Isle of Man Post Office shall be entitled to terminate any agreements and shall not have any liability in respect of the termination caused by the Event. Consequential loss Isle of Man Post Office does not offer compensation for consequential loss on any of its services. Isle of Man Post Office is not liable for any loss of profits, business revenue, goodwill or anticipated savings whether direct, indirect, foreseeable or unforeseeable arising out of delay or failure in conveyance or delivery by either an employee of Isle of Man Post Office or one of its partners.

For further information please contact: Isle of Man Post Office Customer Services Department Postal Headquarters Douglas ISLE OF MAN IM2 1AA

Tel: +44 (0)1624 664664 Fax: +44 (0)1624 698464 Email: [email protected]

All information and prices correct at time of going to press.

Prices effective 2nd April 2013

April 2013

iompost.com

iompost.com

26

£38.23 £51.12 £59.00 £76.03 £87.84 £12.30

27

£40.42 £53.75 £61.61 £78.65 £90.45 £12.30

28

£42.60 £56.36 £64.23 £81.28 £93.07 £12.30

29

£44.78 £59.00 £66.86 £83.90 £95.70 £12.30

30

£46.97 £61.61 £69.47 £86.52 £98.32 £12.30

23

£31.67 £43.26 £51.12 £68.16 £79.97 £12.30

24

£33.86 £45.88 £53.75 £70.80 £82.59 £12.30

25

£36.05 £48.50 £56.36 £73.41 £85.21 £12.30

4

£14.19 £22.28 £30.15 £47.18 £58.99

£7.25

6

£15.29 £23.59 £31.46 £48.50 £60.30

£7.25

8

£16.38 £24.90 £32.76 £49.81 £61.62

£7.25

10

£17.47 £26.21 £34.07 £51.12 £62.92

£7.25

12

£21.85 £31.46 £39.32 £56.36 £68.18 £12.30

14

£22.94 £32.76 £40.63 £57.68 £69.47 £12.30

20

£24.03 £34.07 £41.94 £58.99 £70.78 £12.30

21

£27.31 £38.01 £45.89 £62.92 £74.73 £12.30

22

£29.49 £40.62 £48.50 £65.55 £77.34 £12.30

Weight (kg)

These prices include VAT at the standard rate

These prices include VAT at the standard rate

These prices include VAT at the standard rate

These prices include VAT at the standard rate

†

Maximum weight is 30kg and maximum size is 1.5 metre length or a maximum combined length/girth of 3 metres. Weight and size limits may vary by destination.

Weight and size Price includes VAT at the standard rate

* Guarantee definition: whole or proportionate refund of consignment charges in the event of late delivery in line with our terms and conditions.

For items under 4kg, we recommend using our Special Delivery service. • Saturday delivery is available for an extra £14.40†

up to 4kg £6.95

up to 6kg £7.55

up to 8kg £8.60

up to 10kg £9.25 up to 30kg £10.80

BFPO Parcels up to 30kg can be sent via the BFPO service. Items under 2kg can currently be sent free of charge (please check with our Customer Services Team that this is still the case before you send your item).

BFPO/HM Forces Maximum weight is 30kg and maximum size is 3m length/girth combined. Weight and size limits may vary by destination.

Weight and size *** delivery to Europe only

** Guarantee definition: whole or proportionate refund of consignment charges in the event of late delivery in line with our terms and conditions * dependant on Country. Please ask at time of sending

• No fuel surcharges

Services

• Up to £200 cover for loss or damage included in express9, 10 and AM services

globalexpress

Yes

Yes

Yes**

£200

globalpriority

Yes*

Yes*

Yes***

£100

globalvalue

No

No

Yes**

£50

globaleconomy

No

No

Yes**

£0

• Up to £100 for loss or damage included in express24 and up to £50 for express48 • Dedicated aircraft ensuring secure despatch same working day • Free collection for account customers

express24

• Full tracking on iompost.com

express48

• Signature on delivery

Tracking online

Signature on delivery

Guaranteed delivery

Inclusive compensation

A basic export service for when price is the determining factor. Not available to European destinations. Delivery speeds generally from a minimum 28 working days. The economical international service for non-urgent items with delivery from 4 working days.

All of our UK services include:

expressAM

Local and UK

expressAM - for guaranteed* delivery next working day by 12noon

local

express24 - for guaranteed* delivery next working day by close of business

Our fastest international time guaranteed service. Delivery made by FedEx from 2 working days to the USA, Canada and Europe.

express48 - for guaranteed* delivery within 2 working days by close of business

The perfect balance of speed and price, with guaranteed delivery from 3 working days to Europe.

express10 express9

express10 - for guaranteed* delivery next working day by 10am express9 - for guaranteed* delivery next working day by 9am Choose from one of our five delivery speeds:

UK Services

• No volumetric pricing - the weight is the basis of our pricing, not the size • Dedicated aircraft ensuring secure despatch same working day from the Island



• No fuel surcharges - the price you see is the price you pay













• Alternatively, you can go to one of our Post Offices





• Free collection for account customers



Our wide range of International parcel services include: The world delivered with Parcelforce Worldwide through your local Post Office.



International Services

International Parcels

Terms and Conditions Prohibitions and restrictions can be found at iompost.com or in the Postcode directory. For a full list of Terms and Conditions, please visit our website iompost.com. Isle of Man Post Office Customer Services will be pleased to assist you with any queries or additional information you may have regarding any of our products and services. Compensation Should you need to make a compensation claim for an item for loss, damage or delay of an item sent by Isle of Man Post Office, please complete all of the claim form. A form can be downloaded from our website, calling our Customer Services team on (01624) 664664 or calling into your local Post Office Counter. Once you have completed your form, you can send it to: Isle of Man Post Office, Customer Services, Freepost 1167, Douglas, ISLE OF MAN, IM87 6DL This form must be accompanied by the original Certificate of Posting (available free of charge at the time of posting) or the receipt for the specialised service offering higher levels of compensation. Written evidence of market value or cost of the lost or damaged contents will also be required. Isle of Man Post Office will make any enquiries it deems necessary to satisfy the validity of a claim. All UK claims must be received within 30 days of despatch. International claims must be made within the following timescales: 15 days of despatch for globalexpress, 30 days of despatch for globalpriority, and 120 days of despatch for globalvalue and BFPO. Appeals against decisions on claim settlements must be made within 30 days of receipt of claim settlement letter, in writing, to the address shown on the claim settlement letter. Collectable items, which have appreciated in value either due to their rarity or due to being out of production, are not excluded from cover, but the level of compensation for loss or damage is limited to the actual price paid for the collectable and shall not exceed the limit of compensation available from Isle of Man Post Office. Compensation may be payable subject to the customer providing satisfactory written or printed evidence.

In addition to the circumstances already listed, the following goods are also excluded from compensation if sent by Parcelforce, (Compensation for loss but not damage/deterioration may be available for those marked ** ) • Antiques (objects over 100 years old). • Articles made wholly of gold, silver or other precious metals. • Ceramics such as ornaments and decorative china, resin and porcelain **. • Diamonds and other precious stones. • Glassware**. • Jewellery (except imitation). • Money- current bank note, currency note or coins, uncrossed postal orders which do not state to whom they are to be paid, cheques or dividend warrants which are uncrossed and made payable to the bearer. Bearer securities, including share warrants, scrips or subscription certificates, bonds or relative coupons; un-cancelled revenue or postage stamps; airline tickets, coupons, vouchers, tokens, stamps or similar documents which can be exchanged by themselves or with any other document for money, goods or services, national insurance stamps or bankers drafts. Negotiable documents. Perishable goods** Stamps. Watches.

Price guide Oayllys-prios

Local, UK and International Parcels

• • • •

Damaged Goods The level of compensation is limited to the cost of repair or the actual price paid for the goods whichever is the lesser and shall not exceed the limit of compensation available from Isle of Man Post Office.

Exclusions Isle of Man Post Office will not provide compensation for loss or delay if: • the claim is not made by the sender of the item, • the correct postage was not paid, • the item was not correctly or clearly addressed, • the loss or delay was due to an omission by the sender or recipient, • delivery was attempted but no-one was available to receive it, • the delay was due to alternative delivery arrangements which had been put in place, including PO Boxes, or Post Restante, • the item was held up in Customs for formal entry clearance, • the item was sent by another carrier or Postal Operator, • the item was forwarded from the stated delivery address by a third party or redirection service, • the item contained prohibited or undeclared restricted items, • accessing the address was extremely difficult or it put the health and safety of staff at risk, • caused by a failure or malfunction of a computer system as a result of computer viruses of any kind, • caused by industrial action by employees of a partner company, • the item was addressed to a PO Box in a country which is not acceptable,

Force Majeure Isle of Man Post Office shall not be liable for any breach of its obligations or for compensation or refund for loss or delay resulting from an Event of Force Majeure. Such events, which are outside Isle of Man Post Office’s control include, but are not restricted to, adverse weather conditions, fire, flood, explosions, accidents, traffic congestion, mechanical breakdown, obstruction of any public or private highway, acts of terrorism, vandalism, government act, riot, war, act of God or industrial dispute. Isle of Man Post Office will endeavour to make its customers aware of an Event of Force Majeure, giving details of the circumstances and as much notice as possible together with a reasonable estimate of when it is likely to cease. If an Event of Force Majeure continues for more than 30 days, then Isle of Man Post Office shall be entitled to terminate any agreements and shall not have any liability in respect of the termination caused by the Event. Consequential loss Isle of Man Post Office does not offer compensation for consequential loss on any of its services. Isle of Man Post Office is not liable for any loss of profits, business revenue, goodwill or anticipated savings whether direct, indirect, foreseeable or unforeseeable arising out of delay or failure in conveyance or delivery by either an employee of Isle of Man Post Office or one of its partners.

For further information please contact: Isle of Man Post Office Customer Services Department Postal Headquarters Douglas ISLE OF MAN IM2 1AA

Tel: +44 (0)1624 664664 Fax: +44 (0)1624 698464 Email: [email protected]

All information and prices correct at time of going to press.

Prices effective 2nd April 2013

April 2013

iompost.com

iompost.com

Isle of Man Post Office - International Parcel Rates

2013/14

Zone 9

Zone 9A

Zone 10

Zone 11

Zone 12

Channel Islands

Ireland (Republic of)

Belgium, Netherlands, Luxembourg

France, Germany, Denmark

Italy, Spain, Portugal, Greece

Rest of Europe (EU Countries)

Rest of Europe (Non EU Countries)

USA & Canada

Far East & Australasia

Rest of the World

globalexpress

globalexpress

globalexpress

globalexpress

globalexpress

globalexpress

globalexpress

globalexpress

globalexpress

globalexpress

globalpriority

globalpriority

globalpriority

globalpriority

globalpriority

globalpriority

globalpriority

globalvalue

globalvalue

globalvalue

globalvalue

globalvalue

globalvalue

globalvalue

globalvalue

globalvalue

globalvalue

globaleconomy

globaleconomy

globaleconomy

These prices include VAT at the standard rate

These prices include VAT at the standard rate

These prices include VAT at the standard rate

These prices include VAT at the standard rate

Weight (kg)

These prices include VAT at the standard rate

Weight (kg)

These prices include VAT at the standard rate

Weight (kg)

These prices include VAT at the standard rate

These prices include VAT at the standard rate

£35.72

£49.59

0.5

£11.13 £44.18

£52.96

0.5

£22.94 £40.11

£48.64

0.5

£24.03 £42.73

£49.94

0.5

£26.21 £56.16

£64.81

0.5

£27.31 £52.95

£58.21

0.5

£27.31 £44.14

£48.50

0.5

£24.25 £28.40

£51.68

0.5

£30.58 £34.95

£61.17

0.5

£30.36 £36.05

£69.80

1

£10.92 £36.60

£51.78

1

£13.65 £45.48

£55.58

1

£25.12 £42.08

£52.57

1

£26.21 £45.48

£53.61

1

£28.40 £59.30

£69.22

1

£30.58 £56.24

£63.18

1

£30.58 £46.87

£52.65

1

£28.61 £33.86

£55.93

1

£35.50 £41.51

£66.74

1

£36.05 £43.15

£78.12

1.5

£12.01 £37.46

£53.96

1.5

£16.16 £46.79

£58.21

1.5

£27.31 £44.04

£56.50

1.5

£28.40 £48.23

£57.29

1.5

£30.58 £62.45

£73.61

1.5

£33.86 £59.51

£68.17

1.5

£33.86 £49.59

£56.80

1.5

£32.99 £39.33

£60.19

1.5

£40.42 £48.06

£72.32

1.5

£41.73 £50.25

£86.42

2

£13.10 £38.34

£56.15

2

£18.67 £48.10

£60.82

2

£29.49 £46.01

£60.43

2

£30.58 £51.00

£60.96

2

£32.76 £65.59

£78.02

2

£37.14 £62.79

£73.15

2

£37.14 £52.32

£60.96

2

£37.36 £44.78

£64.46

2

£45.33 £54.62

£77.89

2

£47.41 £57.35

£94.72

2.5

£14.19 £39.21

£58.34

2.5

£21.19 £49.42

£63.45

2.5

£31.67 £47.98

£64.35

2.5

£32.76 £53.75

£64.62

2.5

£34.95 £68.74

£82.43

2.5

£40.42 £66.06

£78.14

2.5

£40.42 £55.05

£65.11

2.5

£41.73 £50.25

£68.71

2.5

£50.25 £61.17

£83.46

2.5

£53.10 £64.46 £103.02

0.5

£9.83

These prices include VAT at the standard rate

Weight (kg)

Weight (kg)

These prices include VAT at the standard rate

Weight (kg)

Zone 8

Weight (kg)

Zone 7

Weight (kg)

Zone 6

Weight (kg)

Zone 5

Weight (kg)

Zone 4

3

£14.74 £39.76

£60.31

3

£22.94 £51.26

£66.33

3

£33.31 £50.07

£66.72

3

£34.40 £55.97

£67.64

3

£36.15 £71.88

£86.37

3

£42.17 £68.82

£82.85

3

£42.17 £57.35

£69.04

3

£45.66 £55.17

£72.32

3

£54.73 £66.64

£88.49

3

£58.34 £71.01 £110.33

3.5

£15.29 £40.30

£62.26

3.5

£24.68 £53.09

£69.22

3.5

£34.95 £52.17

£69.08

3.5

£36.05 £58.21

£70.66

3.5

£37.36 £75.04

£90.30

3.5

£43.91 £71.57

£87.57

3.5

£43.91 £59.65

£72.98

3.5

£49.59 £60.08

£75.92

3.5

£59.20 £72.10

£93.51

3.5

£63.58 £77.57 £117.67

4

£15.83 £40.85

£64.23

4

£26.43 £54.93

£72.10

4

£36.60 £54.27

£71.44

4

£37.69 £60.43

£73.68

4

£38.56 £78.18

£94.23

4

£45.66 £74.32

£92.29

4

£45.66 £61.94

£76.91

4

£53.53 £65.00

£79.54

4

£63.68 £77.57

£98.54

4

£68.82 £84.12 £124.98

4.5

£16.38 £41.40

£66.20

4.5

£28.18 £56.75

£74.98

4.5

£38.23 £56.36

£73.80

4.5

£39.33 £62.65

£76.69

4.5

£39.76 £81.33

£98.16

4.5

£47.41 £77.09

£97.02

4.5

£47.41 £64.23

£80.84

4.5

£57.46 £69.92

£83.14

4.5

£68.17 £83.03 £103.57

4.5

£74.07 £90.68 £132.30

5

£16.92 £41.94

£68.17

5

£29.93 £58.60

£77.87

5

£39.87 £58.46

£76.17

5

£40.96 £64.89

£79.70

5

£40.96 £84.47 £102.09

5

£49.16 £79.84 £101.73

5

£49.16 £66.53

£84.78

5

£61.40 £74.83

£86.75

5

£72.65 £88.49 £108.59

5

£79.32 £97.23 £139.63

5.5

£17.25 £42.17

£70.58

5.5

£31.02 £59.90

£79.57

5.5

£40.53 £59.77

£78.13

5.5

£41.84 £66.47

£82.46

5.5

£42.17 £86.67 £107.02

5.5

£50.80 £81.41 £105.93

5.5

£50.80 £67.84

£88.27

5.5

£63.58 £77.57

£90.45

5.5

£75.49 £91.77 £112.74

5.5

£83.69 £102.69 £145.42

6

£17.58 £42.38

£72.98

6

£32.12 £61.18

£81.29

6

£41.18 £61.09

£80.09

6

£42.71 £68.03

£85.21

6

£43.36 £88.88 £110.28

6

£52.44 £82.99 £110.13

6

£52.44 £69.15

£91.77

6

£65.77 £80.30

£94.17

6

£78.33 £95.05 £116.89

6

£88.05 £108.16 £151.20

6.5

£17.91 £42.60

£75.38

6.5

£33.21 £62.53

£82.99

6.5

£41.84 £62.40

£82.07

6.5

£43.59 £69.61

£87.96

6.5

£44.57 £91.08 £114.37

6.5

£54.08 £84.55 £114.32

6.5

£54.08 £70.46

£95.26

6.5

£67.95 £83.03

£97.89

6.5

£81.17 £98.32 £121.06

6.5

£92.43 £113.62 £157.00

7

£18.23 £42.82

£77.79

7

£34.30 £63.84

£84.72

7

£42.49 £63.71

£84.04

7

£44.45 £71.18

£90.72

7

£45.77 £93.29 £118.46

7

£55.71 £86.13 £118.51

7

£55.71 £71.77

£98.77

7

£70.13 £85.76 £101.60

7

£84.01 £101.60 £125.21

7

£96.80 £119.09 £162.79

7.5

£18.56 £43.03

£80.19

7.5

£35.39 £65.15

£86.40

7.5

£43.15 £65.02

£86.01

7.5

£45.33 £72.76

£93.47

7.5

£46.97 £95.49 £122.55

7.5

£57.35 £87.70 £122.71

7.5

£57.35 £73.09 £102.26

7.5

£72.33 £88.49 £105.32

7.5

£86.85 £104.88 £129.36

7.5 £101.17 £124.55 £168.58

8

£18.89 £43.26

£82.60

8

£36.48 £66.46

£88.11

8

£43.81 £66.33

£87.96

8

£46.21 £74.32

£96.22

8

£48.17 £97.70 £126.64

8

£58.99 £89.28 £126.91

8

£58.99 £74.40 £105.75

8

£74.51 £91.23 £109.04

8

£89.69 £108.16 £133.51

8 £105.53 £130.01 £174.37

8.5

£19.22 £43.48

£85.00

8.5

£37.57 £67.77

£89.80

8.5

£44.45 £67.64

£89.93

8.5

£47.08 £75.90

£98.98

8.5

£49.38 £99.89 £130.73

8.5

£60.63 £90.85 £131.10

8.5

£60.63 £75.71 £109.25

8.5

£76.69 £93.96 £112.74

8.5

£92.54 £111.44 £137.66

8.5 £109.91 £135.48 £180.17

9

£19.55 £43.69

£87.40

9

£38.67 £69.08

£91.51

9

£45.11 £68.95

£91.90

9

£47.96 £77.48 £101.73

9

£50.57 £102.09 £134.83

9

£62.26 £92.42 £135.30

9

£62.26 £77.02 £112.74

9

£78.88 £96.69 £116.46

9

£95.38 £114.71 £141.81

9 £114.28 £140.93 £185.96

9.5

£19.88 £43.91

£89.81

9.5

£39.76 £70.39

£93.20

9.5

£45.77 £70.27

£93.86

9.5

£48.83 £79.05 £104.48

9.5

£51.78 £104.30 £138.92

9.5

£63.91 £94.00 £139.49

9.5

£63.91 £78.33 £116.25

9.5

£81.06 £99.42 £120.18

9.5

£98.22 £118.00 £145.96

9.5 £119.39 £146.40 £191.74

10

£20.20 £44.14

£92.21

10

£40.85 £71.71

£94.91

10

£46.42 £71.57

£95.83

10

£49.71

£80.62 £107.24

10

£52.98 £106.50 £143.01

10

£65.55 £95.57 £143.69

10

£65.55 £79.64 £119.74

10

£83.24 £102.15 £123.89

10 £101.05 £121.27 £150.11

10 £123.02 £151.86 £197.53

10.5

£20.53 £44.35

£94.06

10.5

£41.51 £72.88

£97.28

10.5

£46.97 £72.76

£97.93

10.5

£50.09

£81.94 £109.47

10.5

£53.42 £108.55 £146.62

10.5

£66.74 £96.88 £147.23

10.5

£66.74 £80.73 £122.69

10.5

£85.44 £104.34 £126.84

10.5 £103.79 £124.00 £154.49

10.5 £126.51 £156.23 £203.65

£42.17 £74.07

£99.63

11

£20.86 £44.57

£95.92

11

11.5

£21.19 £44.78

£97.78

11.5

£42.82 £75.25 £101.99

12

£21.52 £45.00

£99.63

12.5

£21.85 £45.23 £101.50

11

£47.51 £73.93 £100.03

11

£50.47

£83.24 £111.69

11

£53.86 £110.59 £150.25

11

£67.95 £98.19 £150.77

11

£67.95 £81.82 £125.64

11

£87.62 £106.52 £129.79

11 £106.52 £126.73 £158.86

11 £130.02 £160.61 £209.77

11.5

£48.06 £75.12 £102.13

11.5

£50.85

£84.55 £113.93

11.5

£54.29 £112.64 £153.86

11.5

£69.15 £99.50 £154.30

11.5

£69.15 £82.92 £128.60

11.5

£89.81 £108.71 £132.75

11.5 £109.25 £129.46 £163.22

11.5 £133.51 £164.98 £215.89

12

£43.48 £76.43 £104.36

12

£48.61 £76.29 £104.22

12

£51.23

£85.87 £116.15

12

£54.73 £114.68 £157.48

12

£70.35 £100.82 £157.85

12

£70.35 £84.01 £131.54

12

£91.99 £110.89 £135.69

12 £111.98 £132.20 £167.60

12 £137.01 £169.34 £222.01

12.5

£44.14 £77.61 £106.72

12.5

£49.16 £77.48 £106.32

12.5

£51.61

£87.18 £118.39

12.5

£55.17 £116.73 £161.10

12.5

£71.55 £102.12 £161.39

12.5

£71.55 £85.11 £134.49

12.5

£94.17 £113.07 £138.64

12.5 £114.71 £134.93 £171.97

12.5 £140.50 £173.72 £228.12

13

£22.17 £45.44 £103.35

13

£44.80 £78.78 £109.08

13

£49.71 £78.65 £108.42

13

£51.99

£88.49 £120.61

13

£55.60 £118.77 £164.72

13

£72.76 £103.43 £164.93

13

£72.76 £86.20 £137.44

13

£96.36 £115.26 £141.59

13 £117.45 £137.66 £176.34

13 £143.99 £178.09 £234.24

13.5

£22.50 £45.66 £105.20

13.5

£45.44 £79.97 £111.44

13.5

£50.25 £79.84 £110.51

13.5

£52.38

£89.81 £122.84

13.5

£56.04 £120.82 £168.33

13.5

£73.96 £104.75 £168.47

13.5

£73.96 £87.29 £140.39

13.5

£98.55 £117.45 £144.54

13.5 £120.18 £140.39 £180.71

13.5 £147.50 £182.45 £240.37

14

£75.16 £88.38 £143.35

14

£22.82 £45.88 £107.07

14

£46.10 £81.14 £113.79

14

£50.80 £81.02 £112.61

14

£52.77

£91.11 £125.07

14

£56.47 £122.87 £171.96

14

£75.16 £106.06 £172.01

14.5

£23.15 £46.10 £108.92

14.5

£46.75 £82.33 £116.16

14.5

£51.35 £82.19 £114.71

14.5

£53.15

£92.42 £127.30

14.5

£56.92 £124.91 £175.57

14.5

£76.36 £107.37 £175.55

14.5

£76.36

15

£23.48 £46.32 £110.78

15

£47.41 £83.51 £118.52

15

£51.89 £83.38 £116.81

15

£53.53

£93.73 £129.53

15

£57.35 £126.96 £179.19

15

£77.57 £108.69 £179.09

15

£77.57

Services express9, 10 & AM†

£200

express24†

£100

globalexpress (5-9† )

£200

globalPriority (5-9† )

£100

express48

£50

globalexpress (4, 9a-12)

£200

globalpriority (4, 9a-12 )

£100

globalvalue

£50

globaleconomy

N/A

Additional Compensation Available £1.20 for the first additional £100 cover. £5.40 for every subsequent £100 cover. £1.00 for the first additional £100 cover. £4.50 for every subsequent £100 cover. N/A

14 £122.91 £143.12 £185.08

14 £150.99 £186.83 £246.49

£89.48 £146.29

14.5 £125.64 £145.86 £189.45

14.5 £154.49 £191.20 £252.61

£90.57 £149.24

15 £105.10 £124.00 £153.40

15 £128.37 £148.59 £193.83

15 £157.98 £195.57 £258.73

For prices over 15kg, please see our website www.iompost.com

Compensation rates for loss, damage or delay Max Inclusive Compensation

14 £100.73 £119.63 £147.50 14.5 £102.92 £121.82 £150.44

Max Total Cover

Refund if not delivered on or before the stated delivery day or later than the stated delivery time

£2,500

100%

£2,500

50%

£2,500

100%

£2,500

25%

£2,450

25%

£2,500

100%

£2,500

25%

£450

N/A

N/A

N/A

Numbers in brackets refer to the relevant zone(s). * Guarantee definition: whole or proportionate refund of consignment charges in the event of late delivery in line with our terms and conditions. †Price includes VAT at the standard rate.

Afghanistan Albania Algeria Andorra Angola Anguilla Antigua & Barbuda Argentina Armenia Aruba Ascension Australia Austria Azerbaijan Azores Bahamas Bahrain Balearic Isles Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia-Herzogovina

12 9A 12 9A 12 12 12 12 9A 12 12 11 9 12 8 12 12 8 12 12 9A 6 12 12 12 12 12 9A

Botswana Brazil British Virgin Islands Brunei Darussalam Bulgaria Burkino Faso Burundi Cambodia Cameroon Canada Canary Islands Cape Verde Islands Cayman Islands Central African Republic Chad Chile China (Peoples Republic of) Christmas Island (Indian Ocean) Cocos (Keeling) Island Colombia Comoros Congo (Republic of) Corsica Costa Rica Croatia

12 12 12 11 9 12 12 11 12 10 9A 9A 12 12 12 12 11 11 11 12 12 12 7 12 9

Cuba Cuba (Via U.S.A) Cyprus Czech Republic Denmark Djibouti Dominica Dominican Republic East Timor Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Falkland Islands Faroe Islands Fiji Finland France French Guiana French Polynesia Gabon The Gambia Gaza & Khan Yunis Georgia Germany

12 12 9 9 7 12 12 12 11 12 12 12 12 12 9 12 12 9A 11 9 7 12 11 12 12 12 9A 7

Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guinea Guinea-Bissau Guyana Haiti Honduras Hong Kong Hungary Iceland India Indonesia Iran Iraq Israel Italy Ivory Coast (Cote D’Ivoire) Jamaica Japan Jordan Kazakhstan

12 9A 8 9A 12 12 11 12 12 12 12 12 12 11 9A 9A 12 11 12 12 12 8 12 12 11 12 12

Kenya Kirghizstan Kiribati Korea (Republic of) Kuwait Laos Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macao Macedonia (The ‘Former Yugoslav Republic of’) Madagascar Madeira Malawi Malaysia Maldives (Republic of) Mali Malta Mariana Islands (Northern) Marshall Islands

12 12 11 11 12 11 9 12 12 12 12 9A 9 6 11 9A 12 8 12 11 12 12 9 11 11

Martinique Mauritania Mauritius Mexico Micronesia (Federal State of) Moldova Monaco Mongolia Montserrat Morocco Mozambique Myanmar (Union of) Namibia Nauru Nepal Netherlands Netherlands Antilles New Caledonia New Zealand New Zealand Island Territories Nicaragua Niger Nigeria Norfolk Island Norway Oman

12 12 12 12 11 9A 7 11 12 12 12 11 12 11 12 6 12 11 11 11 12 12 12 11 9A 12

Pakistan Panama Papua New Guinea Paraguay Peru Philippines Pitcairn Islands Poland Portugal Puerto Rico Qatar (State of) Reunion Romania Russia Rwanda St Helena St Christopher (St Kitts) & Nevis St Lucia St Pierre & Miquelon St Vincent and The Grenadines Samoa (Territory of America) San Marino Säo Tomé & Principe Sardinia Saudi Arabia

12 12 11 12 12 11 11 9 8 12 12 12 9 9A 12 12 12 12 12 12 11 9A 12 8 12

Senegal Seychelles Sicily Sierra Leone Singapore Slovakia Slovenia Solomon Islands Somalia (Democratic Republic of) South Africa Spain Spanish Territory of North Africa (Ceuta Charafinas Jadu & Melilla) Spitzbergen Sri Lanka Sudan Surinam Swaziland Sweden Switzerland Syria Taiwan Tajikstan Tanzania Thailand

12 12 8 12 11 9 9 11 12 12 8 12

9A 12 12 12 12 9 9A 12 11 12 12 11

Togo (Republic) Tonga Trinidad & Tobago Tristan Da Cunha Tunisia Turkey Turkmenistan Turks & Caicos Islands Tuvalu Uganda Ukraine United Arab Emirates Uruguay U.S.A. Uzbekistan Vanuatu Vatican City State Venezuela Vietnam Virgin Islands of U.S.A. Wake Island Wallis & Futuna Islands Western Samoa Yemen (Republic of) Yugoslavia Zambia Zimbabwe

12 11 12 12 12 9A 12 12 11 12 9A 12 12 10 12 11 9A 12 11 12 11 11 11 12 9 12 12

30 29 28 27 26 25 24 23 22 21 20 14 12 10 8 6 4

Maximum weight is 30kg and maximum size is 1.5 metre length or a maximum combined length/girth of 3 metres. Weight and size limits may vary by destination.

£46.97 £61.61 £69.47 £86.52 £98.32 £12.30 £44.78 £59.00 £66.86 £83.90 £95.70 £12.30

Weight and size

£42.60 £56.36 £64.23 £81.28 £93.07 £12.30 £40.42 £53.75 £61.61 £78.65 £90.45 £12.30 £38.23 £51.12 £59.00 £76.03 £87.84 £12.30 £36.05 £48.50 £56.36 £73.41 £85.21 £12.30 £33.86 £45.88 £53.75 £70.80 £82.59 £12.30

†

Price includes VAT at the standard rate

* Guarantee definition: whole or proportionate refund of consignment charges in the event of late delivery in line with our terms and conditions.

For items under 4kg, we recommend using our Special Delivery service.

£31.67 £43.26 £51.12 £68.16 £79.97 £12.30

• Saturday delivery is available for an extra £14.40†

£27.31 £38.01 £45.89 £62.92 £74.73 £12.30

£29.49 £40.62 £48.50 £65.55 £77.34 £12.30 £24.03 £34.07 £41.94 £58.99 £70.78 £12.30 £22.94 £32.76 £40.63 £57.68 £69.47 £12.30 £21.85 £31.46 £39.32 £56.36 £68.18 £12.30 £7.25

£17.47 £26.21 £34.07 £51.12 £62.92

£7.25

£16.38 £24.90 £32.76 £49.81 £61.62

£7.25

£15.29 £23.59 £31.46 £48.50 £60.30

£7.25

£14.19 £22.28 £30.15 £47.18 £58.99

Weight (kg)

These prices include VAT at the standard rate

These prices include VAT at the standard rate

These prices include VAT at the standard rate

These prices include VAT at the standard rate

express48 express24 expressAM express10 express9 local

Local and UK

• Up to £100 for loss or damage included in express24 and up to £50 for express48 • Up to £200 cover for loss or damage included in express9, 10 and AM services • No fuel surcharges • Dedicated aircraft ensuring secure despatch same working day • Free collection for account customers

up to 4kg £6.95

up to 6kg £7.55

up to 8kg £8.60

up to 10kg £9.25 up to 30kg £10.80

BFPO Parcels up to 30kg can be sent via the BFPO service. Items under 2kg can currently be sent free of charge (please check with our Customer Services Team that this is still the case before you send your item).

BFPO/HM Forces Weight and size

Maximum weight is 30kg and maximum size is 3m length/girth combined. Weight and size limits may vary by destination.

*** delivery to Europe only ** Guarantee definition: whole or proportionate refund of consignment charges in the event of late delivery in line with our terms and conditions * dependant on Country. Please ask at time of sending

No

globaleconomy

No

globalvalue

Yes*

globalpriority globalexpress Services

Yes Tracking online

Yes**

No

Yes**

No

Yes***

Yes*

Yes**

Yes Signature on delivery

£0 £50 £100 £200

Guaranteed delivery

Inclusive compensation

A basic export service for when price is the determining factor. Not available to European destinations. Delivery speeds generally from a minimum 28 working days.

• Signature on delivery • Full tracking on iompost.com

The economical international service for non-urgent items with delivery from 4 working days.

All of our UK services include: express48 - for guaranteed* delivery within 2 working days by close of business express24 - for guaranteed* delivery next working day by close of business expressAM - for guaranteed* delivery next working day by 12noon express10 - for guaranteed* delivery next working day by 10am express9 - for guaranteed* delivery next working day by 9am Choose from one of our five delivery speeds:

UK Services

The perfect balance of speed and price, with guaranteed delivery from 3 working days to Europe. Our fastest international time guaranteed service. Delivery made by FedEx from 2 working days to the USA, Canada and Europe. • No volumetric pricing - the weight is the basis of our pricing, not the size • No fuel surcharges - the price you see is the price you pay





• Dedicated aircraft ensuring secure despatch same working day from the Island

• Alternatively, you can go to one of our Post Offices





• Free collection for account customers







Our wide range of International parcel services include: The world delivered with Parcelforce Worldwide through your local Post Office.



International Services

International Parcels

Terms and Conditions Prohibitions and restrictions can be found at iompost.com or in the Postcode directory. For a full list of Terms and Conditions, please visit our website iompost.com. Isle of Man Post Office Customer Services will be pleased to assist you with any queries or additional information you may have regarding any of our products and services. Compensation Should you need to make a compensation claim for an item for loss, damage or delay of an item sent by Isle of Man Post Office, please complete all of the claim form. A form can be downloaded from our website, calling our Customer Services team on (01624) 664664 or calling into your local Post Office Counter. Once you have completed your form, you can send it to: Isle of Man Post Office, Customer Services, Freepost 1167, Douglas, ISLE OF MAN, IM87 6DL This form must be accompanied by the original Certificate of Posting (available free of charge at the time of posting) or the receipt for the specialised service offering higher levels of compensation. Written evidence of market value or cost of the lost or damaged contents will also be required. Isle of Man Post Office will make any enquiries it deems necessary to satisfy the validity of a claim. All UK claims must be received within 30 days of despatch. International claims must be made within the following timescales: 15 days of despatch for globalexpress, 30 days of despatch for globalpriority, and 120 days of despatch for globalvalue and BFPO. Appeals against decisions on claim settlements must be made within 30 days of receipt of claim settlement letter, in writing, to the address shown on the claim settlement letter. Collectable items, which have appreciated in value either due to their rarity or due to being out of production, are not excluded from cover, but the level of compensation for loss or damage is limited to the actual price paid for the collectable and shall not exceed the limit of compensation available from Isle of Man Post Office. Compensation may be payable subject to the customer providing satisfactory written or printed evidence. Exclusions Isle of Man Post Office will not provide compensation for loss or delay if: • the claim is not made by the sender of the item, • the correct postage was not paid, • the item was not correctly or clearly addressed, • the loss or delay was due to an omission by the sender or recipient, • delivery was attempted but no-one was available to receive it, • the delay was due to alternative delivery arrangements which had been put in place, including PO Boxes, or Post Restante, • the item was held up in Customs for formal entry clearance, • the item was sent by another carrier or Postal Operator, • the item was forwarded from the stated delivery address by a third party or redirection service, • the item contained prohibited or undeclared restricted items, • accessing the address was extremely difficult or it put the health and safety of staff at risk, • caused by a failure or malfunction of a computer system as a result of computer viruses of any kind, • caused by industrial action by employees of a partner company, • the item was addressed to a PO Box in a country which is not acceptable,

In addition to the circumstances already listed, the following goods are also excluded from compensation if sent by Parcelforce, (Compensation for loss but not damage/deterioration may be available for those marked ** ) • Antiques (objects over 100 years old). • Articles made wholly of gold, silver or other precious metals. • Ceramics such as ornaments and decorative china, resin and porcelain **. • Diamonds and other precious stones. • Glassware**. • Jewellery (except imitation). • Money- current bank note, currency note or coins, uncrossed postal orders which do not state to whom they are to be paid, cheques or dividend warrants which are uncrossed and made payable to the bearer. Bearer securities, including share warrants, scrips or subscription certificates, bonds or relative coupons; un-cancelled revenue or postage stamps; airline tickets, coupons, vouchers, tokens, stamps or similar documents which can be exchanged by themselves or with any other document for money, goods or services, national insurance stamps or bankers drafts. • Negotiable documents. • Perishable goods** • Stamps. • Watches.

Price guide Oayllys-prios

Local, UK and International Parcels

Damaged Goods The level of compensation is limited to the cost of repair or the actual price paid for the goods whichever is the lesser and shall not exceed the limit of compensation available from Isle of Man Post Office. Force Majeure Isle of Man Post Office shall not be liable for any breach of its obligations or for compensation or refund for loss or delay resulting from an Event of Force Majeure. Such events, which are outside Isle of Man Post Office’s control include, but are not restricted to, adverse weather conditions, fire, flood, explosions, accidents, traffic congestion, mechanical breakdown, obstruction of any public or private highway, acts of terrorism, vandalism, government act, riot, war, act of God or industrial dispute. Isle of Man Post Office will endeavour to make its customers aware of an Event of Force Majeure, giving details of the circumstances and as much notice as possible together with a reasonable estimate of when it is likely to cease. If an Event of Force Majeure continues for more than 30 days, then Isle of Man Post Office shall be entitled to terminate any agreements and shall not have any liability in respect of the termination caused by the Event. Consequential loss Isle of Man Post Office does not offer compensation for consequential loss on any of its services. Isle of Man Post Office is not liable for any loss of profits, business revenue, goodwill or anticipated savings whether direct, indirect, foreseeable or unforeseeable arising out of delay or failure in conveyance or delivery by either an employee of Isle of Man Post Office or one of its partners.

For further information please contact: Isle of Man Post Office Customer Services Department Postal Headquarters Douglas ISLE OF MAN IM2 1AA

All information and prices correct at time of going to press.

iompost.com

Tel: +44 (0)1624 664664 Fax: +44 (0)1624 698464 Email: [email protected]

Prices effective 2nd April 2013

April 2013

iompost.com