Powering The Digital Enterprise

Powering The Digital Enterprise Mighael Botha, CTO North America October 18, 2013 ©2013 Software AG. All rights reserved. INCREAS ED OPPORTUNITIES...
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Powering The Digital Enterprise

Mighael Botha, CTO North America October 18, 2013

©2013 Software AG. All rights reserved.

INCREAS ED OPPORTUNITIES:

The Road to the Digital Enterprise CUSTOMERS

EMPLOYEES

PARTNERS

Solutions of differentiation and engagement

Systems of record

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©2013 Software AG. All rights reserved.

The Road to the Digital Enterprise • Transformation through IT Portfolio Management • Alignment through Collaboration and Process Analysis • Agility through Integration and Automation • Visibility through Human Interface to Data and Information • Responsiveness through In-memory Solutions

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BI, Mobility Are Next Big Initiatives Completed within past year Mobility BI & Analytics Cloud Computing

52%

38%

47%

43% 42%

39%

Big Data Data Management Solutions Customer Engagement/Social Media None of the above Jan. 2012

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Expect to complete within next year

37%

13%

36%

31%

35%

36% 14%

7% Jan. 2013

Source: State of the CIO Survey, CIO magazine, January 2013 ©2013 Software AG. All rights reserved.

Jan. 2014

What IT Execs are Saying about Trends “Mobility changes the manner in which our user community engages, interacts, and accesses corporate data and systems.”

“Social media will encompass mobility, big data and analytics in innovative ways of collaboration at all levels of the organization.”

“Cloud will require an evolution of skills and a significant rethinking of how to provide and manage service.

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Source: State of the CIO Survey, CIO magazine, January 2013 ©2013 Software AG. All rights reserved.

“Consumerization is raising the bar on expectations of what can and will need to be delivered.” “Big Data can fundamentally change IT operations and business relationships.”

Business Process and IT Management

Integration and Automation

ALFABET IT Planning & Portfolio Management

WEBMETHODS Integration

APAMA Real-time Analytics

WEBMETHODS Business Process Management

TERRACOTTA In-Memory Data Management

PLATFORMS

ALFABET Enterprise Architecture Management ARIS Business Process Analysis

PLATFORMS

WEBMETHODS Intelligent Business Operations

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PLATFORMS

Transaction PLATFORMS

ADABASNATURAL Application Development ADABASNATURAL Database Management System ADABASNATURAL Application Modernization

ARIS Governance, Risk and Compliance Management

Process Live

Big Fast Data

AgileApps Live Integration Live

Software AG Live accelerated deployments

• Unified Platform-as-a-Service

and delivery of agile process-driven applications

• Single destination and community for cloud solutions helping to differentiate your business • Empowers business & IT to design and develop agile applications

Reduced • Supports flexible hybrid cloud deployments

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development resources by

50%

Software AG Live Overview Capabilities

Benefits

Process Live

• Design, publish and analyze processes and requirements • Social collaboration

• Easy to access and use • Collaborative cross-company alignment of requirements

Integration Live

• Easy-to-use integration wizards • Reusable integration templates • Link public and private clouds

• Faster time to market • Collaborative integration • Leverages existing systems

AgileApps Live

• Fast, easy creation of process-driven agile applications • Native mobile deployment

• Improves customer, partner and employee engagement • Reduced project backlog

Portfolios Live

• Plan, manage and optimize IT portfolios and assets • Visual inventory, planning tools

• Full view across IT portfolios • Holistic analysis and planning • Optimize IT assets over time

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Elastic ESB Command Central Public Cloud IS Instance IS Instance IS Instance

Private Cloud IS Instance IS Instance IS Instance

webMethods IS

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• On-demand capacity for webMethods Integration Server • Template based provisioning of new IS instances to a private or public Cloud via scriptable interfaces in Command Central • Secure connectivity between on-premise and cloud-burst IS instances • Manage products, fixes, configuration and licenses of cloud-burst IS instances from Command Central

MOBILE

CLOUD

Integration Backbone High Performance Messaging

SERVICE ENABLEMENT & GOVERNANCE

Applications & Partners

Databases

BIG DATA 10 |

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Custom Apps

Partners

Legacy

Intelligent Business Operations

User Collaboration

Business Processes

Cloud/SaaS

SOCIAL

Business Processes Platform • End-to-end visibility and control of business operations • Increased responsiveness to process exceptions • Decision-making support for maximizing business outcomes • Situational workflow and context sensitive BPM • Ability to quickly align operations with changing business needs

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Mobile First • Mobile as a key interface for end user interaction • Facilitate convergence of web and mobile • Mobile life-cycle integration • Use Cases • Graphical WYSIWYG • Mobile data synchronization • Cross platform test integration

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©2013 Software AG. All rights reserved.

Mobile BPM • Mobile monitoring of BPMS processes • Aggregated status of process instances and graphical view of actual running process • Visual mobile designer to ease development of native mobile apps • Mobile task inbox generation of native mobile based apps from Designer

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Integration Platform • Connect disparate application silos in the enterprise to get end-to-end visibility • Reduce integration time/costs • Improve IT agility and enable business needs faster with proven integration platform • Improve speed and reduce database cost by caching information closer to the endpoint • Improve reuse by governing the entire service lifecycle 14 |

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Intelligent Business Operations • Monitor and track events to gain operational intelligence into systems & transactions • Correlate events into patterns to gain situational awareness • Use automatic base-lining to establish ‘normal’ behavior • Monitor and alert deviations from ‘normal’ in real-time • Use operational intelligence to resolve issues as well as to improve business processes

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What is an IBO Platform? Real-time analytics to improve operational efficiencies

Observe

Decide

Act

Integrates data and events in real-time and adds contextual awareness

Provides situational awareness in real-time helping determine the next best action

Provides a mechanism to act in real-time and improve the response time

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©2013 Software AG. All rights reserved.

Why IBO? Business Management Process Analysis and Design for Process Improvement

Situation awareness for better and faster operational decisions

Intelligent Business Operations Platform

Business Operations

External Sources

BPMS/ESB

CRM

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ERP

SCM

HR

Applications

Unified Intelligent Business Operations Platform Visualization/Exploration/Action • Proactive Alerts • Automated Response

• Dashboards • Real-Time Insight

• Mobile Anywhere

Analytics Real-Time Event Processing

Process Discovery/ Historic KPI`s

Real-Time Activity Monitoring

Real-Time Data Analytics

Common User Interface

Event Persistence

Business Operations External Sources 18 |

ESB

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BPMS

Action Framework

ERP, CRM

SaaS

IBO Solutions, Best Practices & IP Visualization/Exploration/Action • Proactive Alerts • Automated Response

• Dashboards • Real-Time Insight

• Mobile Anywhere

Analytics Real-Time Event Processing

Process Discovery/ Historic KPI`s

Real-Time Activity Monitoring

Real-Time Data Analytics

Common User Interface

Event Persistence

Business Operations External Sources 19 |

ESB

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BPMS

Action Framework

ERP, CRM

SaaS

Order Performance Optimization ISSUE: Failure to deliver customer orders at the right time, at the right cost and without undue organizational stress SOLUTION: •

Obtain and understand information from all enterprise applications and supply chain partners, regardless of technical capabilities, size or complexity ● Efficiently manage all order exceptions at the lowest possible cost and before your customer realizes there is an issue ● Sophisticated process based analytics ensures effective root cause analysis to promote continuous improvement

BUSINESS VALUE:

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• Increase customer satisfaction • Decrease or eliminate SLA violations • Protect and improve costs to serve / net margins

Real Time Personalization ISSUE: With 87% of Retail Sales coming from Stores, enabling associates to provide a differentiated experience is critical. Moving from transactions to personalized interactions is key.

SOLUTION: • Identifies opportunities or problems shoppers are having. No need to “Look for help”. • Directs associates to customers based on past interactions and preferences. • Enables a continuing dialogue with customers visit to visit...

BUSINESS Business VALUE: Value

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Improved Customer Satisfaction = Repeat Shoppers



Provides Opportunity to Cross Sell or Up Sell



Improved Associate Effectiveness and Job Satisfaction.

Energy Theft Detection ISSUE: Reduce revenue losses caused by current diversion, NA Utility experiences $6 Billon in annual losses associated with current diversion

SOLUTION:



BUSINESS VALUE:

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Accurately monitoring for, and detecting potential current diversion events



Matching energy consumption profiles against site specific energy consumption predictors and events



Improving operational efficiency by automating Revenue Protection department workloads and processes

Identify potential current diversion activity, improve revenue security and protection policies and processes, efficiently manage and control investigative resources

Market Surveillance & Monitoring ISSUE: Abusive or erroneous trading amidst constantly changing regulations SOLUTION: • Rapidly detect rogue, abusive or erroneous trading and respond quickly. • Respond to changing regulation with a customizable surveillance platform. • Monitor multiple markets, asset-classes and jurisdictions from a single solution.

BUSINESS Business VALUE: Value

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Large volume, high speed data handling



Complex rules and pattern recognition



Rapid rollout and regulation flexibility

Thank You

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Backup Slides

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Maturing, & Consumerization Increasing Cloud Still LeadsMobility Disruptive Technologies Mobility

Consumerization

31%

15%

Big Data

Cloud (technology as a service)

12%

36%

Social Media

6%

2011 North America

2012 EMEA

2013 APAC

Cloud (Technology as a Service) Cloud

41% 34%

34% 43%

36% 35%

Mobility

--30%

25% 19%

31% 38%

Consumerization of desktop/devices Big Data

7% 15%

13% 9%

15% 7%

Big Data of (Ubiquitous data) Consumerization desktop/devices

16% 15%

18% 21%

12% 14%

Social media

12% 6%

11% 7%

6%



Q: In your opinion, which of the following trends will have the most profound effect on your role in the future?



Source: State of the CIO Survey, CIO magazine, January 2013

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Avoids Regulatory Fines, Resolves Suspicious Trading Activity Proactively

Compliance staff visualize trade abuse alerts; drill in to investigate

Regulatory Compliance Illegal trading activity detection

Real-time and historic market data feeds

Trades Large numbers of complex risk and surveillance rules that can detect market abuse or problems before the situation becomes critical

Quotes

News

Unusual trading activity just before news release suggests insider trading 27 |

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Notify relevant compliance officer

Delivers Context-aware Customer Experience Management 35 million subscriber profiles analyzed each day

RESULTS

Visualize campaign effectiveness; New campaigns can be deployed in 24 hours

Event streams with 40,000 events/second

Call Records

Real-time dashboard

• Turkcell awarded the Gartner CRM Excellence Award in 2012 for this project

Program Triggers Profiles Alerts delivered to mobile devices 200 business criteria checked in real-time, e.g., when customer moves in range of store with offer that matches customer interests

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• Marketing the right offer at the right time has yielded $15m revenue increase and 10x offer uptake

If customer has opted in, push real-time offer to customer

Real-Time Engine Monitoring (M2M)

Business Case: GE Power monitors thousands of their Jenbacher engines to maintain compliance with their SLAs but more important to avoid losing power in the major factories and small cities which they serve. Deploying maintenance teams before an outage saves GE ~$1K / engine / year.

Customer Background: GE’s customers use Jenbacher products (typically multi-million dollar purchases) for on-site generation of power, heating, and cooling.

Application Details: With 10 second latency, Presto combines engine service diagnostics and engine application performance statistics into a consolidated dashboard - all accessed through their company service portal.

User Community Profile: GE’s entire support and management team for this product line.

Number of Sources: Approximately 3,000 engines drawing data streams from Axeda which is an M2M solution attached to each engine to extract the data.

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Reducing Cost with IT Portfolio Management

Capabilities Strategies Demands

Applications

Technologies

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Regulations

Budgets