POSITION DESCRIPTION Yard Manager Job Title Yard Manager Reports to Branch Manager Key Relationships Apex NZ Branch Managers & Supervisors NZ Workshop Managers & Teams Learning & Development Coordinator Fleet Manager Claims Manager Role based at Auckland Airport Branch Company Apex Car Rentals is an emerging leader in the e-commerce/travel industry and the largest Off Airport Car rental operator in Australasia. Apex has 15 car rental branches conveniently located throughout New Zealand, with 10 location currently in Australia. Branches are located at the main airport locations and are complimented by city and regional locations throughout the countries. Overview of Position The Yard Manager will be accountable for all vehicle logistics within a branch or region of Apex New Zealand. In addition, they are responsible for managing the delivery of vehicles to the customers, meeting the standards for presentation and cleanliness. They will ensure that in managing the teams of Vehicle Service Agent we are applying the best practice processes and procedures for the roles, realising efficiencies and with full consideration to OHS requirements. The Yard Manager will ensure that all vehicles move through the repair processes, mindful of minimizing downtime and quality of presentation. The Yard Manager will also be responsible to ensure sufficient fleet is on hand (liaising with Fleet Manager) to fill allocation required by reservations.
1|P a g e
July 2016
POSITION DESCRIPTION Yard Manager
Key Responsibilities Leading the back of house teams (including VSA’s and Ferry drivers) in the delivery of the grooming and vehicle movements in line with the Apex policies and procedures. Liaison with Learning and Development Coordinator to refine processes related to vehicle grooming and drive continuous improvement in the processes Conducting all OTJ Training (On the Job) for the Wash Bay team. Coordinating all vehicle storage and movements in and out. Accountability for the cars at hand, including stock takes and record keeping. Ancillary stock control, including baby seats, GPS, Wi-Fi units and any other products introduced. Responsible for the registration and continuance of required COFs and Regos on vehicles for the location. Fleet allocation as required to meet reservations. This extends to include liaison with Fleet Manager in the planning of movements around seasonality and demand. On and Off Fleeting of additions and deletions including Sale Vehicles. Liaison with Workshop Manager and co-ordination of repair scheduling based on priority. Efficiently managing the fleet through the logistics of the damage repair process. This includes organizing glass and screen repairs and replacement, movements to and from repairers and the minimization of vehicle down time. Liaison with the Claims Manager and suppliers. Data entry and reporting associated with the job functions. Raising of Orders and completion of processes for the purpose of purchasing. Actively promote Apex Vision, Values and Culture. Ensure ongoing compliance to Apex policies & procedures 2|P a g e
July 2016
POSITION DESCRIPTION Yard Manager Key Accountabilities 1. Groom Bay Productivity
a) b)
Delivery of productivity scores to plan YoY improvement in efficiency
2. Fleet Quality *
a) b)
Vehicle presentation score against target Vehicle presentation score against PY
3. Downtime Results
a) b)
Reduction of off-fleet ave - panel Reduction of off-fleet ave – mechanical
4. Other
a) b)
Staff retention V.O.T.E feedback and results
*As measured by Medellia
3|P a g e
July 2016
POSITION DESCRIPTION Yard Manager Competency Profile - Knowledge, Skills and Experience Educational background & professional experience Essential Experience in logistical operations and fleet in a similar dynamic environment Previous relevant experience leading at a team at a supervisory/ managerial level High level of computer proficient MS Excel- Basic to intermediate level Desirable Holds relevant tertiary degree
Has worked within a sizable car/fleet rental business previously Knowledgeable in undertaking business improvement process Communication skills Fluent level of oral and written English Highly developed interpersonal skills Clear and concise Keeps others informed Adaptability Displays adaptability to an ever-changing work environment, meeting all varying tasks with responsibility and effectiveness. Problem solving and Initiative Takes ownership over workload and follows through Voices ideas and creates change initiatives to improve business efficiency. Analyses issues or inefficiencies and makes recommendations on how to resolve them Seeks practical and sound solutions to problems Quality/ Compliance High attention to detail Work carried out to a high level of professional standard / competency. Any business relationship is maintained with high ethical standards. Compliance with all company and regulatory procedure Organisation and planning skills Manages own time and workload Plans effectively and prioritises tasks
4|P a g e
July 2016
POSITION DESCRIPTION Yard Manager Leadership Skills Leads, mentors and develops staff Exercises diplomacy and sound judgement to deal with matters in a confidential and sensitive nature Disclaimer The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job, which may vary, based on job location, department or the assignment. The actual essential duties, responsibilities and qualifications may vary by location, department, reporting structure or other business needs. No inference should be drawn that a specific job duty, responsibility or qualification is non-essential by its absence from this description.
