Pogo> P >® Use er Guide
for iP Phone®,, iPad® aand iPod d touch Geneeral Merchants
Introduction to Pogo> Thiss documentt provides detailed d infformation oon how besst to use the Pogo>® aapplication to benefit your y business. The iintention is to convey all the neceessary inforrmation abo out Pogo> tto get you up and running and accepting credit and debit card payments. Please takke the time to read th is carefully to ensure that ntial of Pogoo>. you maximise tthe benefitss and poten
Wh hat is Po ogo> Pogo> providees a simplee and low cost solutioon for smaall to medium sized bbusinesses to accept card payments anyw where/anytime using aa smartphonne or tablett device.
Wh hat can Pogo> o offer to your bu usiness?? • • • •
Quick, ssecure and reliable credit and debbit card payment accep ptance Fundingg received w within a few w days Compacct, robust design and lo ong batteryy life Free on nline accoun nt managem ment and suupport mate erials
Siggn up to oday! Simply complette our onlin ne applicatio on form to start takingg card paym ments.
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Taable of Conttents Introduction to o Pogo> ............................................................................................................................... 2 What is Pogo W o> ........................................................................................................................................ 2 What can Po W ogo> offer to o your busin ness? ................................................................................................. 2 Siign up today! ........................................................................................................................................ 2 Table of Contents ...................................................................................................................................... 3 Dow wnloading & & Installing tthe Pogo> A App ................................................................................................... 4 Actiivation and Sign In to the Pogo> A App..................................................................................................... 4 Navvigating the Pogo> App p ......................................................................................................................... 5 Main Menu . M ........................................................................................................................................... 6 Card d Reader Seetup ...................................................................................................................................... 7 Tu urning on th he Card Reaader ..................................................................................................................... 7 Paairing Devicces ........................................................................................................................................ 7 Whaat happens on the firstt transaction? ..................................................................................................... 8 Cataalogue Screeen ....................................................................................................................................... 9 Adding Products to the Catalogue .......................................................................................................... 9 Sale e Screen ................................................................................................................................................ 9 Sale e Screen ............................................................................................................................................... 11 Taake a Payment .................................................................................................................................... 11 Sale e Screen ............................................................................................................................................... 12 Sw wipe and Signature .............................................................................................................................. 12 Sale e Screen ............................................................................................................................................... 13 Receipt ................................................................................................................................................. 13 Remote Key Injection ............................................................................................................................ 13 Histtory .....................................................................................................................................................14 Trransaction H History – Reeceipt Resent .....................................................................................................14 Refu und Screen .......................................................................................................................................... 15 Isssue Refund d ‐ Card Pressent ................................................................................................................... 15 Setttings Screen n ........................................................................................................................................ 16 User Settingss ........................................................................................................................................ 16 Setttings Screen n ........................................................................................................................................ 16 Application SSettings ............................................................................................................................. 16 Setttings Screen n ......................................................................................................................................... 17 Device Settin ngs ..................................................................................................................................... 17 Tran nsaction Syn nchronization .................................................................................................................... 19 Trransaction SSynchronizaation – WIFI connectioon ................................................................................... 19 Trransaction SSynchronizaation – mob bile data co nnection ........................................................................ 20
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Do ownlo oadingg & Insstalling the Pogo> > App M Oncce you havee registered as a Pogo> Merchant, you can do ownload the e Pogo> Appp from the A App StoreSM . Sele ect the App store from your device es home sc reen and prroceed to download thhe applicatio on followingg thesse simple stteps.
Acctivatiion an nd Sign n In to o the P Pogo> App Search for Poggo> App in n the iOS application a menu, clicck on the app, and eenter your username and passsword and click «Σύνδ δεση» (“Sign n in”). If yoou have forrgotten your passwordd select the «Ξεχάσατεε τον κωδ δικό πρόσβα ασης» (“Forrgot Passwo ord”) optionn from the log screen a and call thee number prresented on n the scre een.
To sstart the Pogo> App, presss the Pogo> App icon The Pogo> splaash screen will be displaye ed
Enter yourr username and passw word
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Login Screeen In case you u have forgo otten your p password click the bu utton «Ξεχάσατε τον κκωδικό πρόσβασης» (“Forgett your passw word”)
Οθ θόνη απώλεειας κωδικοού πρόσβασ σης A m message will appear as king you to contact the e customer service in oorder to rese et your passsword. Ple ease choose «Ναι» (“Yees”).
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Naavigatting th he Poggo> Ap pp Maain Men nu The Main Menu Screen sh hows all of tthe optionss within the Pogo> app plication. Pr ess any App p icon to acccess thatt specific arrea of the Po ogo> appliccation.
The «Ισ στορικό» Button (“Historry”) will dissplay all transactions thatt you have completed. You will be abble to see thee details of e each transacttion including the itemss sold, the daate, mount and the location w where the am the traansaction was completedd.
Pressing the «Πώλληση» on (“Sale”) allows you Butto to add d items and quanttities to the b basket and connect to th he card reade er to take payyments.
Tap th he «Επιστροφή χρημά άτων» Butto on (“Refu und”) to search the list off all transactiions for a specific sale. You can action a parttial or then a full re efund.
Thee «Προϊόντα α» Button (“CCatalogue”) is used to add, dellete and editt your cattalogue of avvailable prooducts. You ccan create cattegories of products, add d picctures of products and mend pricing. am
T he«Βοήθεια α» Button (““Help”) lists Frequently A Asked Questions (FAQs).
The «Ρ Ρυθμίσεις» BButton (“Settings”) allowss you to config gure a range of User selectable featurees as well as provid ding informattion on the App.
Oncce you havee selected aa menu, you can returrn to the prrevious menu by simpply tapping the Pogo> Icon locaated at the lleft‐hand side of the naavigation baar at the top of each m menu screenn.
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Caard Reeader Setup p Turning on n the Caard Read der
To o switch on yyour card reaader, make ssure that thee card reader haas been fully charged, you w will find the Po ower On/Off button loccated on thee left‐hand sid de of the card reader (it’ss the small blackk button set intto the case).
Thee reader will go to ‘sleep’ whhen not in use e to preservee batttery and can n be ‘woken’’ by preessing the bu utton with th he greeen tick locatted on the rigght‐ hannd side of the keypad.
Pairing Deevices For first time use, you willl need to co onnect the ccard reader to the Pogo o> App via ppairing and using ® Blue etooth . make the in nitial connecction follow w these stepps: To m 1. To connect your h handset and d/or tablet vvia Bluetootth® to the ccard reader,, turn on the card read der
Bluetooth® ssymbol to sstart flashing. Select the card readder name an nd pair from m and waait for the B the listt of local deevices on your handset . Then press the green tick on youur card read der to comp plete the pro ocess. 2. All don ne ‐ you’re n now ready tto start taki ng card payyments! 3. When you transacct for the firrst time, yo ur mobile d device and ccard reader will automatically synchronise by “reemote key injection” (““απομακρυ υσμένης αυττόματης εισσαγωγής κλλειδιού”) to secure connection ns from you ur card readder to the paayment nettworks. You will only neeed to do th his once as the card reeader and yo our phone/ttablet will rremember tthe connecttion. Whe en taking a payment frrom the Sale Screen, thhe Pogo> Ap pp will resta art this con nection eacch time it is needed. We recommen nd before firrst paymentts with userrs merchantts perform ssome test ttransactionss and refund ds so ““remote keyy injection” is performe ed and merrchants get used to the e payment ssteps involvved in Pogo>>.
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What h W appen ns on tthe firrst traansaction? On tthe first transaction, th he Pogo> ap pplication w will detect that there are missing ffiles on the PED to sup pport Greek characteers, and also o the Remote Key Injecction has no ot been performed. ps that need to happe n in order ffor the PED D to be updaated with the correct ffiles, The following aare the step and the Remotte Key Injecttion to happen. Step 1: Checkin ng version and updatin ng PED
Ste ep 2: Co onfirmation that card rreader softw ware has been updated
The PED is being checked and file es are being transferrred automatiically to the PED, in ordeer to update the configu uration so ass to support the Greek lan nguage
Step 3: Perform m Remote Key Injection n
The e software of the card reeader has been upd dated and th he merchant is presented d with the e message to o confirm it
Ste ep:4 Co onfirmation that RKI prrocess finished and keyys have bee en updatedd
The proccess of Remo ote Key Injecttion is performeed, enabling the generation of securiity keys thatt can be used d to transferr transaction s in a secure manner to IPG
The e Remote Ke ey Injection ffinishes and tthe me erchant is pre esented withh the messagge to con nfirm keys ha ave been up dated.
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Caataloggue Screen Ad dding Products tto the C Catalogu ue The Pogo> app plication enaables you to o store infoormation ab bout your products witthin the cattalogue such h as: desccription, price, photos and the pro oduct barcoode.
Saale Scrreen Ad dding Iteems to tthe Baskket You can click aand search for the name of the particular product p in your cataloogue in the sale screen by clickking on «Πρροσθήκη» (““Add item”)) and selectting the item m you want to add.
Press the «Προσθήκη η» button (“Add item”) to enter more itemss to the basket
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On ne‐off Trransactiion An ““one‐off” trransaction is for a prod duct that is not currenttly in your catalogue. You can accesss one‐time p payment on n the upper right hand of the sale screen, entter the prod duct descrip ption and price, and accept the payment frrom the cusstomer.
Tap the ssymbol in thee top right hand side off gation bar too add the navig one‐off ittems to the basket
Ad dding Iteems to tthe Baskket with the Scaanner Pogo> will ask tthe user to add this ite em to the caatalogue be efore adding g it to the bbasket if the e item is nott in the basket prevvious to scaan.
To add a p product to thhe basket using the scan function ssimply press the «Σάρωση» (“Scan Item m”) button an nd the barcodde scanner w will be activatted
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Saale Scrreen Take a Payyment
Once co ontract ID and the valu ue of the contracct have been n added, click the button «Επόμενο» » (“Next”), and the Pogo> A App will automaatically conn nect to the C Card Readerr
If the caard reader has been po owered‐off,f, please use e the On/Off f button locaated on the e side of thee card reade er to turn‐it oon
If the caard reader is in sleep m mode, simplyy push the greeen tick buttton on the card d reader to wake the read der up read dy for paymen nt
The caard reader w will promppt the custo omer to insertt their card and be promppted to enter their PIN coode
The Pogo> App p will track the processing steps; you can cancel the payment att essing the any time by pre «Ακκύρωση Πλη ηρωμής» el buttton (“Cance Paym ment”)
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Saale Scrreen Sw wipe and d Signature If a card canno ot be read, the cardho older will bee prompted d to remove e and re‐inssert their card. Should d the card d fail to reaad x3 timess, the Pogo> > App will aask you to swipe the ccardholderss card in th he swipe reader locaated at the ttop of the ccard reader* *.
*Swip pe reader
*
Swipe e the card tthrough thee swipe e reader at the top of Pogo> card rreader the P
The ssignature sccreen will appear on your mobile devicce and the P Pogo> App will p prompt you to hand thee mobiile device to o the card holde er. Advise th he customeer to siggn using the eir finger annd click «Αποθήκευ υση» (“Savee”) to proceed
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Saale Scrreen Re eceipt Oncce a paymeent is mad de, you can n send an electronic receipt to the user bby using th he «Θα θέέλετε από όδειξη? » (“Would you like a receipt?”) functiionality pro ompted to the user afteer the paym ment. The way in whiich you use this functio onality is byy adding the e email of the customeer into the b box and cliccking «Να αι» (“Yes”). If a customer requests a a receipt after a paym ent you caan also pro ovide this by going into «Ιστορικό» (“Hiistory”) menu, searchin ng for the sspecific trannsaction and d going to tthe option ««Στοιχεία» (“Details”), and inpu ut the email of the custtomer.
Re emote Key Injecction During a paym ment, checkss are run fo or valid seccurity keys within the card readeer. In the un nlikely even nt of prob blems with this processs you will see the mes sage below w. The follow wing processs is automaatic and you u will onlyy be promptted to selecct “OK” to p proceed.
Once tthe keys have been retrievved select O OK and you will be e taken backk to the payme ent processing screen
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Hiistory Traansactio on Histo ory – Recceipt Reesent All ttransactions are stored d within the Pogo> Appp and can be reviewed by selectting the «Ιστορικό» Bu utton (“Hiistory”) on tthe Main M Menu Screen n.
Select the «Ιστορικό» Button n (“History”) on the Maain menu sccreen
By selectting the «Είδ δη» (“Items”) option, a lisst detailingg each item in n that specific ttransaction is listed
All transsactions willl be listed heere. To searrch for a specific customer transacttion, simplyy enter the last four digits of their card
The Pog o> App uses Geo‐ tagging w which showss the location where the transacttion took place
Once yyou have selected a specifiic transaction, you can view ddetailed information about the transacttion by selectiing one of th he options at the top of the screen
You caan resend the receipt to the merchant th hrough «Επιλοογές» (“Options”) optionn in the histo ory screen
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Re efund Screeen Isssue Refu und ‐ Card Prese ent
In ord der to perfo orm a refundd, tap on the speciffic transactiion. The trransaction d details will be displaayed. You ca an search foor speciffic transactiions on «Επισ στροφή Χρημάτων» (“Refu und”)
By selecting «Είδ δη» (“ITEMSS”) you can perform a partial orr full refund
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Se ettingss Screen Usser Settings To aaccess the SSettings Menu, select the button ««Ρυθμίσεις» (“Settingss”) on the M Main Menu sscreen.
Se elect the op ption «Ρυθμμίσεις» (“Settings”) from the Maain Menu. To tur M rn on/off anny se etting selectt the check box
Se ettingss Screen Ap pplicatio on Settin ngs To access thee «Ρυθμίσ σεις Εφαρμ μογών» (“A Application Settings”) Menu, pplease select the bu utton «Ρυ υθμίσεις» (“Settings”) on the Main M Menu screen and scroll do own to Appplication Se ettings secttion. Info ormation in the applicaation settin ngs are nonn‐configurab ble and use ed for suppoort servicess – you may be aske ed to provid de these deetails when sspeaking too customer support cen nter.
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Se ettingss Screen De evice Setttings To access the «Ρυθμίσειις Συσκευήςς» (“Devicee Settings”)) Menu, please selectt the «Ρυθ θμίσεις» Bu utton (“Se ettings”) on the Main M Menu screen and scrolll down to D Device Settin ngs.
Select tthe «Ρυθμίσ σεις» Button (“Settings””) on the Main M Menu screen n
If you are requestted to update the softw ware of the card reader, pleaase click «Αναβ βάθμιση λογγισμικού» (“Update softwarre”)
If you aare requeste ed to updatee the keys, p please click «ΕΕνημέρωση κλειδιώ ών» (“Update keys”). Please don’t update the keys ,unless you are advised d by a custo omer servicee representaative
e click «Αρχχείο Please αναγννώστη καρτώ ών» (“Card d reader logg”) to send the file to the Payyment Gatew way
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He elp Screen To aaccess the H Help Menu, select the b button «Βο ήθεια» (“Help”) on the e Main Mennu screen.
Tap on the butto on «Βοήθεια α» (“Help”) to o access a range of Frequuently Askeed Questionss (FAQs)
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Trransacction SSynchrronizaation If yo ou change your devicce or delete e the Pogo > app from m your phone, in ordeer to get yo our transacction history back, yo ou will need d to perform m a transacttion synchronization. n synchronization will bring back all past traansactions m made with PPogo>, both in the Hisstory The transaction and Refund scrreens. nsaction syynchronizatiion will be seamlesslyy performed for you if you are using Wifi as the deffault Tran connection when accessin ng the application. If yo ou are on 33G connection, transacction synchrronization w will need to o be manua lly perform med through h the «Ρυ υθμίσεις» (““Settings”) m menu. NOTTE: If you aare installingg the app on a new devvice, you will need to d do a certificcate reset. T To do so, please contact FIRST D DATA MERC CHANT SOLU UTIONS (HEELLAS) LTD o on 210 6244 4370 in ord er to get acccess.
Traansactio on Synch hronizattion – W WIFI con nnection n If yo ou are on W Wi‐Fi when installing the app, all transaction ns will be se eamlessly bbe updated on your Po ogo> application. Two o notificatio ons will be d displayed while the proocess is taking place:
On Wi‐Fi transaction synchronization starts seamlessly, and you w will see the message «Συγχρο ονισμός συναλλαγγών» (“synch hing transactio ons”) on the screen
Once all transactionss are aded, a messsage stating downloa transacttions have beeen synched Ο will be p presented («Ο συγχροννισμός ολοκλληρώθηκε»)
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Traansactio on Synch hronizattion – m mobile d data connectionn If yo ou are on W Wifi when in nstalling the e app, the t ransactionss will not synchronize aautomatically, and you u will need to manuaally activatee the synchrronization oof the transaactions. o make usagge of your d data to perfform the meentioned prrocess. Thiss is done so that you caan decide to In order o to syynchronize transaction ns, you wil l need to go to «Ρυθ θμίσεις» (““Settings”), and accep pt to continue with tthe processs using yourr data conneection.
Select « «Συγχρονισμ μός Συναλλα αγών» (“Synchronizingg Transacctions”) in th he settings menu
Accept the usage oof your mobile data to dow wnload transactions
FIRST DATA MERCHANT SOLUTIONS (HELLAS) ( LTD is a company inco rporated in Gree ece under registration number ((with GEMI) 133108301000 and tax ID 32343, having its registered seat aat Stratopedou A AVIP 2, Krioneri, 114568, Municipality of Dionysos, A Attica, Greece. Firrst Data Merchan nt Solutions (Hellas) Ltd 80063 has be een lawfully regisstered under registration numberr 677358 with thee competent UK regulatory autho ority (FCA) as the agent in Greece of FIRST DATA EU UROPE LIMIT TED. FIRST DATA A EUROPE LIMITEED is a Payment Institution incorpporated in England, licensed by the t FCA (Reg. nrr. 582703), having its registered seat s at Janus House, Endeavo our Drive, Basildo on, Essex, UK, SS1 14 3WF. You can view further com mpany informatio on relating to Firrst Data Merchan nt Solutions (Hellas) Ltd ww.fdms.gr. at ww FIRST DATA MERCHAN NT SOLUTIONS (H HELLAS) LTD MAK KES NO WARRAN NTIES, EXPRESS OR IMPLIED WITH RESPECT TO THEE POGO CARD RE EADER, AND EXPR RESSLY RANTY OR COND DITION OF MERC CHANTABILITY, NO ENT, OR FITNESS FOR A PARTICU LAR PURPOSE. Your Y use of POGO O Card DISCLLAIMS ANY WARR ON‐INFRINGEME Reade er and services is governed by your y agreement with FIRST DATTA MERCHANT SOLUTIONS S (HELLLAS) LTD and reelated documenttation and inform mation provid ded to you thereu under. The A Apple logo and iPh hone are trademarks of Apple Inc., registered in thhe U.S. and otherr countries. App S Store is a service m mark of Apple Inc. © 2015 First Data Co orporation. All Rights Reserved. All trademarks, service marks, and a trade namess referenced in tthis material are e the property of o their respective owners.
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