POCKETBOOK OCTOBER my.snapon.com

POCKETBOOK OCTOBER 2014 my.snapon.com stronger STARTS FASTER FINISHES New and Enhanced Codes, Tests, Tips and Data for Coverage Back to 1997 for A...
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POCKETBOOK OCTOBER 2014

my.snapon.com

stronger STARTS FASTER FINISHES

New and Enhanced Codes, Tests, Tips and Data for Coverage Back to 1997 for All Major Makes. Upgrade 14.4 Coverage Highlights • O  ne-Touch Full Vehicle Code Scan performs an automated health check on Chrysler® and Ford® makes • Keep the profits in-house with One-Touch Clear All Codes for Chrysler, Ford, Hyundai®, Kia® and Mitsubishi®

SureTrack® Expert information integrated in all VERUS® family products, VERDICT® family products, MODISTM Ultra and SOLUSTM Edge, with a current Snap-on Software Upgrade 14.4 or newer.  Simply connect the diagnostic tool to Wi-Fi to get real fixes and parts replacement records harvested from millions of actual repair orders.

New and Enhanced 2014 Model Year Coverage GM®, Infiniti®, Lexus®, Mazda®, Nissan®, Scion®, Subaru®, Suzuki® and Toyota®

New and Enhanced Euro Coverage (optional)

Audi®, BMW®, FIAT®, Jaguar®, Land Rover®, Mercedes-Benz®, MINI®, Porsche®, Smart Car®, VW® and Volvo®

Snap-on® Software Subscription A program to keep you turning more cars more quickly and accurately. Be ready for nearly every vehicle that rolls into your bay with the most affordable program yet.

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Upgrade 14.4 Pricing and Order Information*†

VERUS® PRO Platform EEMS327......................... $9,749 VERUS Wireless Software EESP325## Subscription Weekly Payment †.........................................................$25 Subscription Program (One Year)................................................$1,299 Upgrade 13.4 or Earlier SBEC Weekly Payment..................................$49 Regular Upgrade – EESP327U1/EESP325U1...............................$1,249 Upgrade 14.2 Customer Loyalty SBEC Weekly Payment . ...................$37 Loyalty Upgrade – EESP327U2/EESP325U2...................................$949 Subscription Enrollment Fees 13.4 or Earlier – EESP327S1/EESP325S1......................................$299 14.2 Customer – EESP327S2/EESP325S2.......................................$99 New Platform or Current 14.4 Customer.............................................NC European Coverage Activation – EESP327E/EESP325E.....................$649 European Adapters and Keys – EAK0301B07B...............................$350 European Keys Only – EAK0301B06A.......................................$189.99

VERUS Software EESP323## Subscription Weekly Payment †.........................................................$25 Subscription Program (One Year)................................................$1,299 Upgrade 13.4 or Earlier SBEC Weekly Payment..................................$49 Regular Upgrade – EESP323U1..................................................$1,249 Upgrade 14.2 Customer Loyalty SBEC Weekly Payment.....................$37 Loyalty Upgrade – EESP323U2......................................................$949 Subscription Enrollment Fees 13.4 or Earlier – EESP323S1........................................................$299 14.2 Customer – EESP323S2..........................................................$99 New Platform or Current 14.4 Customer . ..........................................NC European Coverage Activation EESP323E.........................................$649 European Adapters and Keys – EAK0267B01H..............................$510 European Keys Only – EAK0253B16F............................................$409

*† See back cover

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Upgrade 14.4 Pricing and Order Information*† (continued)

VERDICT® Platform EEMS324............................. $7,845 Subscription Weekly Payment †.........................................................$25 Subscription Program (One Year)................................................$1,299 Upgrade 13.4 or Earlier SBEC Weekly Payment..................................$49 Regular Upgrade – EESP324U1..................................................$1,249 Upgrade 14.2 Customer Loyalty SBEC Weekly Payment . ...................$37 Loyalty Upgrade – EESP324U2......................................................$949 Subscription Enrollment Fees 13.4 or Earlier – EESP324S1........................................................$299 14.2 Customer – EESP324S2..........................................................$99 New Platform or Current 14.4 Customer.............................................NC European Coverage Activation – EESP324E......................................$649 European Adapters and Keys – EAK0301B07B...............................$350 European Keys Only – EAK0301B06A.......................................$189.99

VERDICT Scan Platform EEMS326....................... $6,545 See VERDICT section for VERDICT Scan software part numbers and pricing

MODISTM Ultra Platform EEMS328...................... $5,999 Subscription Weekly Payment †.........................................................$25 Subscription Program (One Year)................................................$1,299 Upgrade 13.4 or Earlier SBEC Weekly Payment..................................$49 Loyalty Upgrade – EESP328U1...................................................$1,249 Upgrade 14.2 Customer Loyalty SBEC Weekly Payment . ...................$37 Loyalty Upgrade – EESP328U2......................................................$949 Subscription Enrollment Fees 13.4 or Earlier – EESP328S1........................................................$299 14.2 Customer – EESP328S2..........................................................$99 New Platform or Current 14.4 Customer . ..........................................NC European Coverage Activation – EESP328E......................................$649 European Adapters and Keys – EAK0301B07B...............................$350 European Keys Only – EAK0301B06A.......................................$189.99

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MODISTM Software EESP300## Subscription Weekly Payment †.........................................................$25 Subscription Program (One Year)................................................$1,299 Upgrade 13.4 or Earlier SBEC Weekly Payment..................................$49 Regular Upgrade – EESP300U1..................................................$1,249 Upgrade 14.2 Customer Loyalty SBEC Weekly Payment.....................$37 Loyalty Upgrade – EESP300U2......................................................$949 Subscription Enrollment Fees 13.4 or Earlier – EESP300S1........................................................$299 14.2 Customer – EESP300S2..........................................................$99 New Platform or Current 14.4 Customer . ..........................................NC European Coverage Activation – EESP300E......................................$649 European Adapters and Keys – EAK0267B01H..............................$510 European Keys Only – EAK0253B16F............................................$409

SOLUSTM Edge Platform EESC320........................ $3,895 Subscription Weekly Payment †.........................................................$14 Subscription Program (One Year)...................................................$549 Subscription Enrollment Fees New Platform or Current 14.4 Customer . ..........................................NC European Coverage Activation – EESP320E......................................$649 European Adapters and Keys – EAK0301B07B...............................$350 European Keys Only – EAK0301B06A.......................................$189.99

*† See back cover

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Upgrade 14.4 Pricing and Order Information*† (continued)

SOLUS Ultra® Platform EESC318........................ $3,895 Subscription Weekly Payment †.........................................................$14 Subscription Program (One Year)...................................................$749 Upgrade 13.4 or Earlier SBEC Weekly Payment..................................$39 Regular Upgrade – EESP318U1.....................................................$999 Upgrade 14.2 Customer Loyalty SBEC Weekly Payment.....................$22 Loyalty Upgrade – EESP318U2......................................................$549 Subscription Enrollment Fees 13.4 or Earlier – EESP318S1........................................................$199 14.2 Customer – EESP318S2..........................................................$99 New Platform or Current 14.4 Customer . ..........................................NC European Coverage Activation – EESP318E......................................$649 European Adapters and Keys – EAK0301B07B...............................$350 European Keys Only – EAK0301B06A.......................................$189.99

SOLUS PROTM Software EESP316## Subscription Weekly Payment †.........................................................$14 Subscription Program (One Year)...................................................$749 Upgrade 13.4 or Earlier SBEC Weekly Payment..................................$39 Regular Upgrade – EESP316U1.....................................................$999 Upgrade 14.2 Customer Loyalty SBEC Weekly Payment.....................$22 Loyalty Upgrade – EESP316U2......................................................$549 Subscription Enrollment Fees 13.4 or Earlier – EESP316S1........................................................$199 14.2 Customer – EESP316S2..........................................................$99 New Platform or Current 14.4 Customer . ..........................................NC European Coverage Activation – EESP316E......................................$649 European Adapters and Keys – EAK0267B01H..............................$510 European Keys Only – EAK0253B16F............................................$409

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SOLUSTM Software EESP310## Upgrade 13.4 or Earlier SBEC Weekly Payment..................................$39 Regular Upgrade – EESP310U1.....................................................$999 Upgrade 14.2 Customer Loyalty SBEC Weekly Payment.....................$22 Loyalty Upgrade – EESP310U2......................................................$549 European Coverage Activation – EESP310E......................................$649 European Adapters and Keys – EAK0267B01H..............................$510 European Keys Only – EAK0253B16F............................................$409

ETHOS® Plus EESC319........................................ $1,595 Subscription Weekly Payment†.........................................................$12 Subscription Program (One Year)...................................................$597 Upgrade 14.2 Customer SBEC Weekly Payment.................................$17 Upgrade – EESP319U1.................................................................$439 Subscription Enrollment Fees 14.2 Customer – EESP319S1..........................................................$50 New Platform or Current 14.4 Customer . ..........................................NC European Coverage Activation EESP319E.........................................$349 European Adapters and Keys – EAK0301B07B...............................$350 European Keys Only – EAK0301B06A.......................................$189.99

ETHOS Deluxe Software EESC312## ETHOS Standard Software EESC312STD## Upgrade 14.2 Customer SBEC Weekly Payment.................................$17 Upgrade – EESP312U1.................................................................$439 European Coverage Activation – EESP312E......................................$349 European Adapters and Keys – EAK0267B01H..............................$510 European Keys Only – EAK0253B16F............................................$409

*† See back cover

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Upgrade 14.4 Pricing and Order Information*† (continued)

VANTAGE® Ultra Platform EETM309.................... $2,795 Vantage PROTM Software EETM303## Upgrade 13.4 SBEC Weekly Payment.................................................$17 Upgrade 14.4 – EESP309U1/EESP303U1......................................$439

MICROSCAN® III EESC720................................. $399.95 MICROSCAN Standard EESC717STD.................. $349.95 MICROSCAN PRO EESC717PRO......................... $399.95 ABS and Enhanced Engine Codes Upgrade – EESP717PRO..................$50 *† See back cover

SureTrack®: The Fastest Path to Fixed. Introducing the fastest way to find the problem, find the failed part and find the fix. Get more complete information than hotlines and more reliable results than online forums, because SureTrack gives you diagnostic experience, repair timesavers and verified parts replacement records, harvested from successful repair orders. SureTrack offers diagnostic confidence and repair time savings, with Common Replaced Parts Graphs, showing the parts replaced to repair symptoms and codes on vehicles like the one in your bay. You get confidence with verification from thousands of technicians who have already been there, solved that. How to Get SureTrack? SureTrack is integrated in all VERUS family products, VERDICT family products, MODIS Ultra and SOLUS Edge, with a current Snap-on Software Upgrade 14.4.

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SureTrack® (continued)

SureTrack The following platforms receive SureTrack upon purchase or software upgrade. Platform

Access Information

Access Method

VERUS PRO VERDICT

Receive 6-months access, authorization code on receipt at purchase

Via platform

MODIS Ultra SOLUS Edge

6-month access, no code required

Via platform

Expert information that can help any tech, regardless of experience level: • Common Replaced Parts records showing successful fixes • E xpert information hot-linked directly from diagnostic trouble codes • E xclusive insight based on experience from millions of repair orders • Vehicle-specific fixes based on symptoms, codes and mileage • D  efinitive, reliable answers, validated by SureTrack expert technicians • T roubleshooter tips, tests and vehicle-specific fixes from real-world repairs

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Software Subscription Program

12 Months of Vehicle Coverage Upgrades and Feature Enhancements • Available for today’s most popular platforms • New platform or current software version customers enroll FREE! • Flexible payment options and methods – Weekly, monthly, annual pre-pay/cash, direct debit, check • Automatically renews every year – Month-to-month agreement after first year • Cancellation – Cancel at any time after first year without penalty • Exclusive  program offers, including SureTrack for those platforms eligible Best Weekly Payment Available Snap-on Software Subscription is perfect for payment sensitive customers. Weekly Payment††

Subscription

SBEC

RA

VERUS, VERDICT and MODIS Families (Out-of-Date)

$24.98

$48.16

$124.90

VERUS, VERDICT and MODIS Families (Loyalty and New)

$24.98

$36.59

$94.90

SOLUS Ultra, SOLUS PRO (Out-of-Date)

$14.40

$38.52

$99.90

SOLUS Edge, SOLUS Ultra, SOLUS PRO (Loyalty and New)

$14.40

$21.17

$54.90

ETHOS Plus (Loyalty and New)

$11.48

$16.93

$43.90

Big ROI for Small Investment Snap-on Software Subscription annual savings over regular priced upgrades. Software Subscription

1st Year Savings††

Ongoing Savings††

VERUS, VERDICT and MODIS Families (Out-of-Date)

$600

$599

VERUS, VERDICT and MODIS Families (Loyalty)

$500

$599

VERUS, VERDICT and MODIS Families (New)

$599

$599

SOLUS Ultra, SOLUS PRO (Out-of-Date)

$600

$349

SOLUS Ultra, SOLUS PRO (Loyalty)

$250

$349

SOLUS Edge, SOLUS Ultra, SOLUS PRO (New)

$349

$349

ETHOS Plus (Out-of-Date and Loyalty)

$231

$281

ETHOS Plus (New)

$281

$281

Before the Sale Opt-in to the Program Launch ScanBayTM and select the software subscription Opt-in button on the first screen at the upper left to enroll. Review the Program This program was designed with you in mind. It is similar to the EC and ScanBay processes that you use today, but there are also items that may be new to you. Before selling software subscription, make sure to look through the Franchisee Guide to Software Subscription’s Table of Contents or view the training videos on my.snapon.com to review new topics or items where you may need to refresh your knowledge. Eligibility • A ll VERUS, VERDICT and MODIS Families, plus SOLUS Edge, SOLUS Ultra, SOLUS PRO and ETHOS Plus Subscription Pre-Check Decision Tree Use the guidelines below to determine if you need to perform a Pre-Check before writing a subscription. Customer Credit Status

Recommended Action

Customer has an Active EC Account in Good Standing

Write contract and deliver software subscription.

Customer with Valid Open to Buy (O2B)

Write contract and deliver software subscription. If unsure of status, call Snap-on Credit.

Customer Account Balance Paid Out

Perform a Pre-Check Extended Credit (EC) application in Chrome by e-App or phone before proceeding.

New Customer

Perform a Pre-Check EC application in Chrome by e-App or phone before proceeding.

Business Customer

Pre-check not required

†† Weekly payments and year-over-year savings is estimated, does not include taxes and other charges, and is subject to change.

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Software Subscription Program (continued)

Estimating the Payment with Taxes The customer’s agreed upon payment as entered into Chrome should include applicable sales tax; therefore, you need to manually estimate taxes for weekly or monthly payments based on federal, state and local taxes in your area. Streamline Enrollment Gather customer information before beginning, such as personal and business address, email address, Social Security Number and Date of Birth. If your customer is taking advantage of Direct Debit (payments direct from bank), then have handy the customer’s bank name, address, account number and routing number.

During the Sale • • • •

 elect RA for Invoice Type (never CS or EC Invoice Type) S Connect electronic signature pad BEFORE you start ScanBay Refer to the Subscription Pre-Check Decision Tree Receive notification of contract rejection/denial by phone from Snap-on Credit (SOC)

Creating Accounts and Posting Payments

Once you have performed the sale you do not need to create an account unless you need to take payment immediately. If you need to take payment now, follow the steps below. Create an Account 1. Open Chrome and double click on the selected customer icon 2. Select SOC Account information tab 3. Select the Add/Update box 4. Enter the customer’s Debtor Number (Account Number) from SOC in the highlighted box 5. Select OK Set Up Payment 1. Select the Account Number 2. T o establish the weekly payment in the account enter amount in Agreed Payment field 3. Select Complete Payment 4. Select OK in the Complete Order

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Collect 1. Select the Account Number and enter the amount collected 2. I f payment is other than cash, complete one of the other fields Complete Payment 1. Select Complete Payment 2. Select the number of copies to print 3. Select OK

After the Sale Keep customers happy and participating in the program with timely delivery of new upgrades as they become available.

Information & Training More information is available in your Franchisee Guide to Software Subscription or view video training at the Franchisee Portal (my.snapon.com).

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On-Van Troubleshooting

VERUS, VERDICT, VERUS Wireless, VERUS PRO 1. C ommunication or Software Challenge? Disconnect scanner and wireless module from vehicle and restart the diagnostic suite. 2. O  ther Communication Issues? Try second Data Cable, OBD-II Adapter, if applicable. Verify the power LED on the Data Cable is illuminated (does not apply to VERUS as it doesn’t contain a voltage sensing LED). Verify vehicle has 12 volt and ground at the correct pin locations (pin #4 is ground and pin #16 is 12 volt on standard 16-pin OBD-II style connectors). 3. C overage Verification? Check the software version on the tool and refer to Vehicle Application Guide to verify coverage support of vehicle and system. 4. P ossible Virus? Check for Conficker or other virus on the platform at Snap4help.com/virus page. 5. W  ireless Not in Sync? Verify the Bluetooth® modules are paired.

MODIS, SOLUS, SOLUS PRO, ETHOS 1. S  canBay Not Communicating with Scanner? Unplug the device, close down Point-of-Sale (POS), plug the device back in and relaunch POS. 2. P latform or Software Challenge? Disconnect from vehicle and reboot the unit. 3. O  ther Communication Issues? Try second Data Cable and OBD-II Adapter. Verify vehicle has 12 volt and ground at the correct pin locations (pin #4 is ground and pin #16 is 12 volt on standard 16-pin OBD-II style connectors).

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Experiencing a difficulty? Check these quick tips before calling Diagnostic Customer Care Center.

MODIS, SOLUS, SOLUS PRO, ETHOS (continued)

4. C overage Verification? Check the software version on the tool and refer to Vehicle Application Guide to verify coverage support of vehicle and system. 5. E rror messages during boot up or navigation? Ensure there is a CF card in main slot – MODIS under handgrip, SOLUS in slot #1 (does not apply to SOLUS PRO).

MODIS Ultra, SOLUS Edge, SOLUS Ultra, ETHOS Plus 1. P latform or Software Challenge? Disconnect from vehicle and reboot the unit. 2. O  ther Communication Issues? Try second Data Cable. Verify the power LED on the Data Cable is illuminated which indicates the vehicle has 12 volt and ground at the correct pin locations (pin #4 is ground and pin #16 is 12 volt on standard 16-pin OBD-II style connectors). 3. C overage Verification? Check the software version on the tool and refer to Vehicle Application Guide to verify coverage support of vehicle and system. 4. U  nit is Locked Up or Will Not Power Down? Press and hold the power button until unit powers down, then reboot. 5. C orrect Connection to Vehicle? Verify Data Cable or vehicle specific adapter being used match what is being requested by the software.

Diagnostic Customer Care Center Contacts FAQ Site – diagnostics.snapon.com/faq SJCC Email – [email protected] SJCC Phone Number – (800) 424-7226

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The Most Powerful Diagnostics Today

For a complete run-down of available coverage, refer to the Upgrade 14.4 Vehicle Application Guide. *Important Platform and Upgrade Reminder Verdict Scan Platform (EEMS326) does not include a meter. MODIS and SOLUS Bundle 5.2 through Bundle 7.4 may be required to purchase a 512MB CompactFlash® (CF) card (EEKT310G02). MODIS (EESP300N14) and SOLUS (EESP310N14) Upgrade 4.4 and earlier require Upgrade 14.4 CF card. MODIS Bundle 4.1 and earlier may be required to purchase a new scanner plug-in (EAA0319B02A ). MICROSCAN PRO (EESC717PRO) and MICROSCAN III (EESC720) already contain the ABS and enhanced engine codes, so an additional purchase of the upgrade (EESP717PRO) isn’t necessary. Prices and availability subject to change without notice. List prices and weekly payments do not include Sales Tax.

All Subscription Programs



Enrollment fee is separate and not eligible for weekly or monthly payment option. Rates and terms are subject to credit approval at time of sale and terms of the program and contract. Not everyone will be approved. Payment based on 12 month term for Subscription. Payment is estimated, does not include taxes and other charges, and is subject to change. Not all software products qualify.

diagnostics.snapon.com/software

Snap-on is a trademark, registered in the United States and other countries, of Snap-on Incorporated. This publication contains many Snap-on Incorporated trademarks, including but not limited to SNAP-ON®, SURETRACK® and VERUS®. All other marks are trademarks or registered trademarks of their respective holders. ©2014 Snap-on Incorporated. All pictures and illustrations shown are for reference purposes only. All information including specifications herein are subject to change without notice. EAZ0042B02U Rev. A US