TouchPoints instructions

Thank you very much for agreeing to take part in the Ipsos MORI TouchPoints study. Full instructions on this research can be found in this document. We will either send you one or two packs in the post. If you are doing the separate questionnaire online we will have only sent you one pack in the post, so please check that you have received an email containing the survey link. If you are doing the separate questionnaire on paper, you will have received two packs in the post. First, check to make sure you have received everything. In the pack containing the phone; there will be a sticker inside of the box confirming what you should have received. If you are missing anything, please contact us and we will resend any missing items.

Please make sure you keep everything that has been sent to you, including the return pre-paid envelope(s) and the padded box containing the phone / charger we have sent you. (you will need this box and the plastic return envelope to send the phone and charger back to us)

Helpline: Mon-Fri 10am-8pm; Sat-Sun 12pm-6pm 0808 238 5492 (freephone) 0131 561 4635 (standard rate) e:[email protected] w: www.touchpoints-survey.com

Contents

Click to go directly to section

1

GETTING STARTED

2

2

TOUCHSCREEN PHONE

2

3

HOME WI-FI CONNECTION

3

4

DIARY SET-UP / REMINDERS

4-5

5

MAIN MENU

5

6

PRACTICE DIARY

6

7

THE DIARY

6-7

8

DIARY COMPLETION

7-8

9

SEPARATE QUESTIONNAIRE

8

10

COMPLETION & RETURN

9

1 GETTING STARTED When you receive your phone, please charge it fully using the charger provided. This should only take 2-3 hours. Throughout the week you are completing the diary, please also charge the phone every couple of days if needed.

A white light will appear on the front of phone to show it’s charging. After 2-3 hours of charge, please switch on the phone using the button at the top of the phone located on the left side. (see phone diagram).

To charge the phone, put the two parts of the charger together by sliding the cable into the charger plug until it is fully attached. Then, connect the cable into the base of the phone (see phone diagram) use the small end of the cable). Finally, plug the charger into the wall socket.

To switch on the phone, please hold down the button for 3-4 seconds, which will then turn on the phone. Wait for the phone to switch on. If the phone does not switch on, please make sure it is fully charged. If the phone continues not to switch on, please contact us on the helpline. When you turn on the device you will be presented with this screen (the homescreen). From this homescreen you will access the TouchPoints diary app (and if you have Wi-Fi, you will access Settings to set up your Wi-Fi). If you find yourself on any other screen, press on the button to get back to the homescreen. This is located at the bottom of the phone.

White light will appear here when charging (dependant on phone model) On/Off button

(dependant on phone model)

Battery % bar and time

On/Off button

(dependant on phone model)

Settings for Wi-fi access TouchPoints diary app This takes you back to this home screen Back button

Charger socket

Dependant on phone model you may see the below icons

Also, before opening the TouchPoints diary app, check the time on the device is correct (displayed in the top right corner). If the time is incorrect, please contact us.

2 TOUCHSCREEN PHONE The phone we have sent you is a touchscreen, which means you use your finger to navigate around the phone on the screen. You will use your finger to tap an answer for each question on the diary and scroll through lists for each question. What is scrolling? To scroll up or down lists within the diary, lightly touch the phone screen and move your finger up or down. You will need to do this on a few questions/pages of the diary to be able to see all of the list. On the diary, there will be a ‘down arrow’ sign, which means the list is longer so you will need to scroll using your finger to see more options.

Helpline: Mon-Fri 10am-8pm; Sat-Sun 12pm-6pm 0808 238 5492 (freephone) 0131 561 4635 (standard rate) e:[email protected] w: www.touchpoints-survey.com

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3 CONNECTING THE PHONE TO YOUR HOME WI-FI If you do not have Wi-Fi at home, please ignore this section… as we will have sent you a phone with a small data usage allowance to allow your diary timeslots to be initially downloaded and your data to be sent back). If you have Wi-Fi access at home, please connect the phone to your home Wi-Fi connection. The diary needs an internet connection to download your diary timeslots and also send your diary information back to us. If you have any further queries, please contact us.

Please see example below of what your username and password may look like. USERNAME: BTHub3-KRXZ PASSWORD: ZRt45nW35 On the phone, tap on your home Wi-Fi connection (the username stated on the router box). This will automatically bring up the keyboard for you to enter the password.

After tapping on Wi-Fi, this will then locate all Wi-Fi connections in your area. You may also need to tap on this button to turn on Wi-Fi.

Enter your Wi-Fi password and please enter any upper or lower case letters as they are shown on your Wi-Fi router box. To select uppercase (capital letter) and lower case on the phone’s keyboard, use the button circled below. You will see the letters change from lower case to uppercase when you select this button.

Locate your home Wi-Fi connection username which will most likely be the first one on the list. (if unsure, please go to your WiFi router box and the information on what the connection is called can usually be found here (at the bottom or back of the box)

Once you have entered your password, please tap on ‘Connect’ and it should then show connected status underneath. If this does not work, please try again. If it continues not to work, please contact us on the helpline.

To access your Wi-Fi connection using the phone we sent you, please tap on the Settings app/logo on the phone screen and then tap on Wi-Fi (at the top).

Helpline: Mon-Fri 10am-8pm; Sat-Sun 12pm-6pm 0808 238 5492 (freephone) 0131 561 4635 (standard rate) e:[email protected] w: www.touchpoints-survey.com

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4 DIARY SET UP / REMINDERS Tap on the TouchPoints diary app logo which is located on the home screen of the phone. You will first be asked to enter an email address to access and login into the diary. Your email address for registering on the diary is not your own email address but your unique TouchPoints serial number (1 letter + 5 digits + 1 letter) which can be found on the label of the plastic envelope followed by @tp.uk For example: [email protected].

To get back to the letters keyboard, please then tap on ‘abc’ symbol located in the bottom left corner (see below). Enter in the last letter of your serial number.

Terms & Conditions / Privacy policy

It will also be on the confirmation email we sent you (if you provided an email address); or on the letter we sent you (under your address) if you are reading these instructions on paper. If you have trouble finding this, please contact us.

You will then need to enter a ‘@’ sign then tp.uk to complete the email address. The ‘@’ symbol is located on the letters section. Tap on this and then enter the letters tp The full stop symbol is also located on the letters section next to the @ sign, tap on the full stop sign. See picture below. And finally, tap in and enter uk

If you are not familiar with using this type of device, to enter the first letter, on the keyboard tap on the first letter of your TouchPoints serial number. To switch the keyboard to enter your 5 numbers, please tap on the symbol located in the bottom left corner and circled below. Enter the 5 numbers of your serial number.

Tap on ‘Continue’ or sign in to the diary app.

Helpline: Mon-Fri 10am-8pm; Sat-Sun 12pm-6pm 0808 238 5492 (freephone) 0131 561 4635 (standard rate) e:[email protected] w: www.touchpoints-survey.com

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to

It will then take you to a screen with Terms & Conditions and Privacy Policy. Read through these by using your finger to scroll down to the bottom of the screen and if you are happy with everything, please tap Accept located at the bottom of the screen. (see picture above) If you are concerned about anything, please call our helpline.

4 DIARY SET UP / REMINDERS SLEEP SET UP / REMINDERS

Please then allow 5 minutes or so for the diary to download correctly, depending on an internet connection.

You will then be asked to set the time you usually wake up and the time you usually go to sleep. This is so the app can set appropriate times to remind you to fill in the diary.

You will see a screen that will say Downloading Surveys in orange. When the download is complete, the screen will show as No Outstanding Entries, you are on Day 0 of 7 of the UK TouchPoints diary.

To do this, select Set and then use your finger to scroll up or down to choose the time you usually wake up. Once you have chosen the time, tap on ‘Set’ and then Next located bottom right. The app will then ask you to do the same for the time you usually go to sleep. Once you have done this, select ‘Done’ at the bottom of the screen.

Your diary will start the following day!

Please note if 24 hour clock. 7am is 07:00 and 7pm will be 19:00.

5 MAIN MENU The main menu screen in the app is accessible by pressing the top left corner.

Status: this will always show you where you are at with the diary and if you have diary entries to fill in.

Please see image below and each section explained.

Surveys: also access diary entries here when they are available. If you have at least 1 entry to fill in, a ‘1’ will appear on the far right. See image below

Tutorials: you can practise entering the half hour diary entries.

FAQs: refer to this section if you have any questions. Tap on the questions and the answers will appear underneath. There are also more FAQs with these instructions. Settings: You shouldn’t need to access this section.

IMPORTANT: Do not press re-register otherwise it will reset the diary! Help: here it will have the helpline contact details. About: this section has the Terms and Conditions / Privacy policy for you to access and read. There is also a brief description in here to explain why we are doing this research.

Helpline: Mon-Fri 10am-8pm; Sat-Sun 12pm-6pm 0808 238 5492 (freephone) 0131 561 4635 (standard rate) e:[email protected] w: www.touchpoints-survey.com

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6 PRACTICE DIARY / TUTORIALS We recommend that you practise the diary before it starts as this will give you an accurate feel for completing your entries for when the diary begins the day after. On the status screen please select ‘Practice’ which will then take you into a practice diary. Or select Tutorials from the Main menu to access a practice diary.

You can go through each screen by selecting the ‘Next’ button at the bottom of the screen. Note: please make sure you have at least one option selected on each question otherwise it will not let you move on from that screen. TIP: Press or tap on the word of the option to make your selection. When an option is selected, it will show a ‘tick’ sign on the right hand side like below. When the diary starts, the time slot for each half hour of the day will always be located at the top of the screen, example below shows 08:00-08:30, so you can refer to this for every slot

Some lists may be longer than others depending on the size of your screen, so please don’t forget to scroll down to see the full list. When there is a bigger list for you to scroll through, you will see this arrow sign.

7 THE DIARY Your diary will start at 12.01am (just after midnight) which is the day after you activated the diary. Your diary week is split into 30 minute timeslots over a 7 day period. For each 30 minute timeslot, you will first be asked to select where you were from a clearly defined list of options, followed by who you were with and what you were doing. You will need to answer some simple follow up questions and then, finally, tell us how you were feeling at the time. Please note: you cannot complete timeslots before they happen. If you are fully up to date, your status screen will say ‘No outstanding entries’ and will be shown as a green tick, which means you are up to date until another timeslot has passed.

Helpline: Mon-Fri 10am-8pm; Sat-Sun 12pm-6pm 0808 238 5492 (freephone) 0131 561 4635 (standard rate) e:[email protected] w: www.touchpoints-survey.com

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When there is at least one entry to fill in, the screen will say ‘Diary Entries to Complete’ and will show as a orange tick. When filling in the diary on your phone, if you see a message saying that you have unsubmitted entries or Unable to Send Data this means you are filling the diary offline, i.e. your phone does not have internet connection. The entries will be submitted the next time your phone connects to the internet. See example below.

IMPORTANT:

If you think you should have entries to catch up on, from the main menu, select ‘Surveys’. If it shows a [1 ] then you do have at least 1 entry to fill in.

7 THE DIARY WHAT QUESTIONS WILL I BE ASKED? Recording your location When asked where you were, you can only select one option on this screen. Please choose the location you were in for the majority of the 30 minute time period. Recording Sleep If you were asleep, you can enter the time you slept until in your diary entry. To select the time you slept until, you may have to move the clock before you can select Next to move on. It’s very important that you check this time is correct before selecting Next. If you do record that you were asleep for a long period (e.g. more than 12 hours) please email/call to inform us, because a diary with too much sleep may be rejected and we cannot send out shopping vouchers for rejected diaries. Recording Activities Every half hour you will be asked the same number of questions to understand what you have been doing. The half hour questions are purposely worded identically in order to track differences that might occur from time to time throughout the day.

Recording Mood For each 30 minute time slot, we will also ask about how you were feeling. The first question uses a scale from 0 to 10 (from bad mood to good mood). Please move the indicator arrow along the scale to show your mood. If your mood remains unchanged, please move the indicator along the scale and then back again; this will allow you to progress to the next screen.

TIP: Scroll down to see all the mood options and please select as many options that apply to how you were feeling. You will then be asked one more question to enable us to get a deeper understanding about how you felt during that half an hour. Please select as many picture(s) that best describes how you felt during that time period. If none of the pictures match how you felt then please select “none of these”.

Once you are familiar with the timeslots, they can be completed in a couple of minutes or less.

8 DIARY COMPLETION

Please ensure you select ALL the activities you have been doing during each half an hour period.

When you have completed 7 full days of diary entries, your diary will be complete.

Even if you are travelling, you will still be asked about the activities you are doing, because you could either be doing them at the same time (e.g. reading a book on the train) or at another time when you were not travelling during that same half an hour.

Your entries into the diary app on your phone are transmitted to us in real time which means as soon as you complete your last time slot and submit it to us, you have fully finished the diary. The screen will show as ‘Diary Complete’.

Helpline: Mon-Fri 10am-8pm; Sat-Sun 12pm-6pm 0808 238 5492 (freephone) 0131 561 4635 (standard rate) e:[email protected] w: www.touchpoints-survey.com

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8 DIARY COMPLETION PLEASE NOTE:

If after a few hours the screen has not changed to Diary Complete, please check My Surveys on the Main Menu. If this does not have a [1], you have completed.

After completing your last diary slot, you may see this screen below (‘No Outstanding Entries’) If you do, please keep selecting

Check the Status screen again to see if it changes to Diary Complete.

the button located top right until you see the Diary Complete screen. It may take longer depending on your internet connection or the signal in your area with the phone we have sent you. Also, if you see the screen showing ‘Unable to Send Data’, this is also to do with a lack of internet connection.

9 SEPARATE QUESTIONNAIRE We would also like you to complete the separate questionnaire. This is a different survey from the TouchPoints diary you are completing on the phone we sent you. We would like you to complete the questionnaire during the week that you complete the diary. The questionnaire is designed to provide a complete picture of how participants spend their time, which covers television, radio, newspapers, magazines, travel, internet and mobile phone usage, shopping and a range of other topics. You will either have a paper copy of the questionnaire or, if you gave us an email address, you can access the questionnaire online by clicking on the link in the email we sent you after you agreed to take part.

As it is quite a long questionnaire, it has been split into sections so that you can complete each section at a time, whenever it is convenient for you, over the course of the week. Each section should take approximatley 20-25 minutes to complete. You can come back to it at any time during the week by clicking on the link in the email we sent you and it will take you back to where you left off.

Please make sure to click on the “Submit” button when you have completed all sections as this is what sends your answers to us.

IMPORTANT: The online survey is not suitable for completion on a phone. If you told us that you don’t use the internet or do not have a computer or tablet on which to complete the separate questionnaire, you will receive a paper copy and a pre-paid envelope to post it back to us at no charge

Helpline: Mon-Fri 10am-8pm; Sat-Sun 12pm-6pm 0808 238 5492 (freephone) 0131 561 4635 (standard rate) e:[email protected] w: www.touchpoints-survey.com

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10 COMPLETION AND RETURN Before sending everything back to us, please make sure you have the ‘Diary Complete’ screen showing on the app. See Diary completion section for more details.

IMPORTANT: please return everything as soon as possible after you have finished completing it to ensure you receive your shopping vouchers. Please follow the points opposite:

•

Insert the completed paper questionnaire inside the prepaid return envelope provided and post it back to us. Or complete it online and please don’t forget to select the submit button.

•

Check that the diary app is showing as Diary Complete screen. (see Diary Completion section)

•

Take the charger apart and place the two parts back into the box it came in. The charger plug and lead will have an allocated space in the box where they should fit. (If you have lost or misplaced the box, please contact us asap).

•

Switch off the phone and insert this back into the box and please make sure it has the phone case on too. To switch off the phone, please hold down the button at the top of the phone, located on the left for 3 seconds. Tap on power off which will be at the top of the list and then tap ok, which will then turn off the phone. The screen will go black when the phone is turned off.

•

Close the box and place into the plastic wallet provided which will have a prepaid tracked label already on it. (If misplaced or lost, please contact us).

•

Post the pack back to us. The label on the return envelope is for Royal Mail’s tracked service, which should get it back to us safely within 48 hours of you posting it back. You can do this by posting in an ordinary postbox or you are welcome to take it the post office and ask for a proof of posting note if you prefer. Either way, it will cost you nothing.

•

Please wait 2-3 weeks for your vouchers to arrive. Once we have verified that you have completed both the diary app and the questionnaire, we will send you your shopping voucher either by email or post as a thank you. Your email or your letter will tell you how your voucher will arrive.

THANK YOU ! Thank you for taking the time to read these instructions. If you have any further questions, please refer to the Common Questions, Problems and Solutions section of this document. Be sure to contact us if you have any questions not answered by these instructions using the helpline email address or phone number provided at the bottom of each page.

Helpline: Mon-Fri 10am-8pm; Sat-Sun 12pm-6pm 0808 238 5492 (freephone) 0131 561 4635 (standard rate) e:[email protected] w: www.touchpoints-survey.com

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COMMON QUESTIONS, PROBLEMS & SOLUTIONS PACK & PHONE QUESTIONS What should I do when I first receive the pack (box)?

How do I know when the phone is charging?

Why are there two parts to the charger?

The box will arrive in a plastic wallet by tracked Royal Mail postage. When we spoke to you on the phone, you may have mentioned a safe place for the pack to be delivered. Firstly, check that you have received everything in the pack. This will contain the phone inside a protective case, charger plug and cable. All of these will be securely placed in foam. There will also be a plastic wallet inside which will have a prepaid tracked label on it for you to return everything to us. Please keep all of these safe so you can return everything to us.

Once you have connected the charger to the plug socket and the other end of the charger to the phone, a white light will appear on the front of the screen. This shows the phone is charging.

The charger was sent in two parts to fit in with the packaging / box.

To get started straight away, charge the phone using the charger provided. You will need to connect the charger plug and cable together. Simply plug it into a wall socket and place the other end into the charger socket of the phone, located at the bottom of the phone underneath. (Please refer to diagram on page 1 if unsure).

Make sure you are pressing the correct button. The ON button is located on the top left of the phone. Press this button down for 3-4 seconds to switch it on. If this doesn’t work, please charge the phone fully and then try the ‘on’ button again.

After 1-2 hours of charge, switch on the phone using the button located at the top of the phone on the left side. Hold down for 3-4 seconds and it will switch on. Use these instructions to get started, please start from page 1. What do I do if anything is missing from the pack? If anything is missing, please contact our helpline asap. What are the labels on the phone / phone case for?

My phone is not charging / my charger doesn’t work? If a light doesn’t appear or if the phone doesn’t seem to be charging, you may have a faulty charger. Please email us or call the helpline for assistance. My phone won’t switch ON

If your phone doesn’t turn on after a prolonged period of charging, or it doesn’t work for any other reason, please contact us How do I know when the battery is running low on the phone? There is a percentage indicator on the phone screen so that you can see when the battery is running low. If this gets below 40%, please charge the phone. k or prepaid return envelope, or anything else, please contact us asap.

These are only used to monitor which phones have been returned so we can send you your vouchers and track response levels. We will also be sending them to other people to take part in the diary. Please do not peel these off.

Helpline: Mon-Fri 10am-8pm; Sat-Sun 12pm-6pm 0808 238 5492 (freephone) 0131 561 4635 (standard rate) e:[email protected] w: www.touchpoints-survey.com

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The charge plug should be placed into the wall socket and the charger lead will need to be connected to the plug and the smaller end will need to go into the phone to charge it What shall I do if I have lost the pack the phone and charger came in? If you have lost either the pack or prepaid return envelope, or anything else, please contact us asap.

COMMON QUESTIONS, PROBLEMS & SOLUTIONS TOUCHPOINTS DIARY APP How do I find my email address / username to log into the diary app?

I don’t know how to connect the phone to my home Wi-Fi connection

Your email address for registering on the diary is not your own email address but your unique serial number (1 letter + 5 digits + 1 letter) found on the label of the plastic envelope followed by @tp.uk For example: [email protected]

Firstly, please make a note of your home

Your unique number can also be found on the front of the paper questionnaire and under the address on the letter that came with it (if you have been sent these). The instructions will explain how to enter your username if you are not sure.If this does not work or if you experience any login problems, please contact us. Why do you need me to connect the phone to my home Wi-Fi? In order to receive your diary data, the diary app requires an internet connection to send data back to us. When we spoke to you on the telephone we would have asked you to confirm if you had WiFi access at home. If you did say you had Wi-Fi at home, we mentioned we would need you to connect the phone to your Wi-Fi connection. After connecting your phone to your home Wi-Fi, please be aware if you take the phone out of your home you can still fill in the diary, the data would then be sent to us in real time, once it picks up your home Wi-Fi connection again. If you do have any other concerns about Wi-Fi i or how to connect it to your Wi-Fi, please refer to the next question or contact us.

Wi-Fi username and password which can be found either on the bottom or back of your router box/Hub which provides the signal for the Wi-Fi. Please see example below. USERNAME: BTHub3-KRXZ PASSWORD: ZRt45nW35 On the phone we sent you, tap on the Settings icon which will then show Wi-Fi at the top of the screen. Tap on the Wi-Fi sign which will then bring up a few Wifi connections in your area. Locate and then tap on your home Wi-Fi conection. It will then ask you to enter in the password details. Wi-Fi passwords are very sensitive with uppercase and lower case letters- see examples below. If your password does have upper or lowercase, please make sure you enter these in as they are shown. Uppercase example: P Lowercase example: p Select connect and this should then connect you to the Wi-Fi. It will show your Wi-Fi connection and have ‘Connected’ underneath it. What questions are included for each half an hour timeslot? For each half an hour timeslot, brief questions are asked to establish where you were, who you were with, what you were doing and how you were feeling at the time. We will also ask you questions about your different media usage and what platforms you use to view these

Helpline: Mon-Fri 10am-8pm; Sat-Sun 12pm-6pm 0808 238 5492 (freephone) 0131 561 4635 (standard rate) e:[email protected] w: www.touchpoints-survey.com

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The questions are the same for each 30 minute interval. For the purpose of the TouchPoints study, we need you to answer the same short simple questions for each 30 minute period that you are awake over the course of 7 days. The half hour questions are purposely worded identically in order to track differences that might occur from time to time throughout the day.Once you are familiar with the timeslots, they can be accurately completed in a couple of minutes or less. What answers should I select for each question? For most questions, you should click as many items as applied at any time during that half hour. It is not unusual to have multiple items checked for many of the questions. Do I have to fill it in every half an hour? You don’t literally have to access the diary in every half an hour but at some point you will need to catch up if you fall behind by a few hours. The reminder notifications are in place to help you catch up on your diary entries at least twice during the day. Times when you are sleeping can be recorded in blocks rather than half hour by half hour.

COMMON QUESTIONS, PROBLEMS & SOLUTIONS TOUCHPOINTS DIARY APP How do I move on to the next screen within a timeslot?

How do I know when I am finished?

You should see a 'Next' button to select or touch in order to move on to the next screen. This will be located at the bottom of the screen (on the right side)

After completing your entries up to midnight on the seventh day, a message will appear on screen to notify you that the diary has been completed. At this point please turn the phone off by holding down the button located at the top of the phone for 3-4 seconds. Then tap on Power off and tap ok to shut down the phone.

Tap on the 'Next' button to go to the next screen. Please make sure you have something selected on that screen before proceeding, otherwise it will not let you move to the next screen. I have fallen behind on my diary entries. It is not a problem if you fall behind by a few hours as long as you are able to catch up the time slots you missed. Simply enter them all in one go. The time for each slot, will show at the top of the diary screen. Please try not to fall too far behind. If you are not able to catch up the time slots that you have missed then please contact us using the details below. The diary doesn’t appear to be working. If you have any problems with the diary, or if you think the diary has lost any of the information you have entered at any point, please check to make sure you have connected it to your home Wi-Fi connection (if you told us you have one). Or if you haven’t got a Wi-Fi connection, please wait for a few hours so the data can be sent back to us in real time, as we would have sent you a phone with a small data allowance on it. If the diary continues not to work, please contact us on the helpline.

Post it with the charger and lead in the same box it arrived in, and placing the box in the plastic wallet that has our address on it. You can put it into an ordinary postbox or, if you prefer and have the time, you can take it to a post office and get a proof of postage note. In either case, it won’t cost you anything and the package will be tracked by Royal Mail.

SEPARATE QUESTIONNAIRE PAPER VERSION What are the serial numbers on the paper questionnaire?

If we have sent you a paper version of the separate questionnaire, these are only used to monitor which questionnaires have been returned, so that we can send you your vouchers and monitor response levels. Please do not peel these off. If you are completing the separate questionnaire online, please check your email inbox (if you gave us an email address) What if I have lost my prepaid return envelope for the paper questionnaire?

If you have lost or misplaced the return prepaid envelope, please contact us.

Helpline: Mon-Fri 10am-8pm; Sat-Sun 12pm-6pm 0808 238 5492 (freephone) 0131 561 4635 (standard rate) e:[email protected] w: www.touchpoints-survey.com

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ONLINE VERSION I did not receive an email If you did not receive an email from us, please do make sure to check your Junk emails. The address the email will come from is [email protected]. Most email platforms will have an option to flag email as not spam or junk mail. You can add the TouchPoints email address to your Safe Sender List so that you receive all our future emails about the TouchPoints study. If you still do not think you have received our email, please email us or call the helpline and we will send you the email invitation again. The survey link in my email is not working If the survey link does not work, please copy and paste the link into your internet browser. If you are still experiencing problems, please email us or call the helpline. I have clicked on the link twice within 10 minutes, and now I cannot get into the survey All sessions/tabs/browsers that have the survey open should be closed and you will need to wait 10 minutes before you can access the link in your email invite again. Please note that if you click on the link before the 10 minute period has been completed, the 10 minute timer will revert back to 0 and a new 10 minute period will begin. My survey link has been blocked Most email platforms will have an option to unblock all content from an email. This option must be enabled. You could also try to access the link in a different location. Failing that, please either provide an alternative email address or contact your mail provider to remove the block.

COMMON QUESTIONS, PROBLEMS & SOLUTIONS GENERAL QUESTIONS Can the diary be completed by someone else in my household?

Will my answers be treated in confidence?

Who needs this Information?

No. We need the answers on the diary and questionnaire to reflect those of the person who agreed to take part up front to ensure a representative sample of the population of Great Britain.

Yes. Ipsos MORI is a member of the Market Research Society. All answers you provide are treated in strictest confidence and your identity will not be passed on to a third party or connected to your answers in any way.

The TouchPoints survey is commissioned by the IPA, the professional body for advertising, media and marketing communications agencies in the United Kingdom, on behalf of a range of TV companies, radio stations, newspaper and magazine publishers, outdoor and cinema companies and a large number of media agencies.

When will I get my shopping vouchers? The vouchers will be sent to you by email or post after we have verified your diary is complete and received and verified your completed separate questionnaire. Please allow 2-3 weeks after you have completed both the diary and separate questionnaire to receive them.

Am I allowed to keep the phone after the survey is over? No. The phone needs to be returned to us as soon as possible so that we can send it to other people taking part in the research.The phone remains the property of Ipsos MORI during the diary and afterwards.

Helpline: Mon-Fri 10am-8pm; Sat-Sun 12pm-6pm 0808 238 5492 (freephone) 0131 561 4635 (standard rate) e:[email protected] w: www.touchpoints-survey.com

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All of these clients use the survey to gain insights into the way people use media in their daily lives.