Pisgah Inn Visitor Satisfaction Survey

Submission Date

2015-05-26 11:19:56

Full Name

Carolyn Grant

E-mail

[email protected]

Date of Reservation

05-23-2015

Overall

Exceeds Meet s Most Expect at ions Expect at ions Your Impression and Experience

Guest Services

Did not Meet Failed t o Most Meet Expect at ions Expect at ions

-

Exceeds Meet s Most Expect at ions Expect at ions

-

-

Did not Meet Failed t o Most Meet Expect at ions Expect at ions

Websit e

-

Reservat ions

-

-

-

Check- In / Check- O ut Procedure

-

-

-

-

-

Front Desk St aff

Grounds

-

-

-

Exceeds Expect at ions

Meet s Most Expect at ions

Did not Meet Most Expect at ions

Failed t o Meet Expect at ions

Parking Lot

-

-

-

Walkways and Pat hs

-

-

-

Lawns and Landscaping

-

-

-

Hotel

Exceeds Meet s Most Expect at ions Expect at ions

Did not Meet Most Expect at ions

Failed t o Meet Expect at ions

Room Cleanliness

-

-

-

Room Maint enance

-

-

-

Room Amenit ies

-

-

-

Housekeeping St aff

-

-

-

-

-

Light ing in Bat hroom

-

Light ing in Bedroom

-

-

-

Q ualit y of Bed and Bat h Linen

-

-

-

-

-

Wi- Fi

Restaurant

-

Exceeds Meet s Most Expect at ions Expect at ions

Did not Meet Failed t o Most Meet Expect at ions Expect at ions

St aff Compet ence and At t it ude

-

-

-

Food Q ualit y

-

-

-

Service Q ualit y

-

-

-

Your Experience in our Rest aurant

-

-

-

-

-

-

-

Rest rooms Compliment ary Breakfast

-

Gift Shop and Country Store

Exceeds Meet s Most Expect at ions Expect at ions

Did not Meet Failed t o Most Meet Expect at ions Expect at ions

St aff Compet ence and At t it ude

-

-

-

Select ion of It ems

-

-

-

Cleanliness

-

-

-

Your O verall Experience

-

-

-

What amenities are most important to you?

comfortable bed, clean room and bath, friendly and helpful staff

Was there a specific associate or department that provided extraordinary service that you would like us to recognize?

all the staff were equally helpful and friendly

Please Add Additional Comments

this is our 2nd stay and we are planning on next year as well, we ride motorcycle up to your hotel and are treated just as well as anyone else staying there

Pisgah Inn Visitor Satisfaction Survey

Submission Date

2015-05-26 11:01:39

Full Name

Jean French-Turner

E-mail

[email protected]

Date of Reservation

05-21-2015

Overall

Exceeds Meet s Most Expect at ions Expect at ions Your Impression and Experience

Guest Services

-

-

Exceeds Meet s Most Expect at ions Expect at ions

-

Did not Meet Failed t o Most Meet Expect at ions Expect at ions

Websit e

-

-

-

Reservat ions

-

-

-

Check- In / Check- O ut Procedure

-

-

-

Front Desk St aff

-

-

-

Grounds

Meet s Most Expect at ions

Did not Meet Most Expect at ions

Failed t o Meet Expect at ions

Parking Lot

-

-

-

Walkways and Pat hs

-

-

-

Lawns and Landscaping

-

-

-

Exceeds Expect at ions

Restaurant

Exceeds Meet s Most Expect at ions Expect at ions

Did not Meet Failed t o Most Meet Expect at ions Expect at ions

St aff Compet ence and At t it ude

-

-

-

Food Q ualit y

-

-

-

Service Q ualit y

-

-

-

Your Experience in our Rest aurant

-

-

-

Rest rooms

-

-

-

Compliment ary Breakfast

-

-

-

Gift Shop and Country Store

Exceeds Meet s Most Expect at ions Expect at ions St aff Compet ence and At t it ude

-

Select ion of It ems

-

Cleanliness Your O verall Experience

What amenities are most important to you?

Did not Meet Failed t o Most Meet Expect at ions Expect at ions

-

-

Good bed and clean carpet and bathrooms.

Did not Meet Failed t o Most Meet Expect at ions Expect at ions -

-

-

-

Was there a specific associate or department that provided extraordinary service that you would like us to recognize?

Everyone bent over backwards for us! T hat's for sure! We were well taken care of -David my gregarious companion is vocal and he made sure we had a table on the window each dinner (we ate 3 dinners there!- and they were delicious) I would rather not mention names because I might leave out someone!

Please Add Additional Comments

It was chilly when we arrived and cold through the night- weather stripping on the room doors might have kept the whistling, cold air out-we resorted to a bath mat!! T here were no nice SMALL windbreakers for sale (most were very large) and not very pretty. Wraps would be a good seller I think as I would have bought one! See you next time!

Pisgah Inn Visitor Satisfaction Survey

Submission Date

2015-05-26 06:32:12

Full Name

Anthony Wall

E-mail

[email protected]

Date of Reservation

05-26-2015

Overall

Exceeds Meet s Most Expect at ions Expect at ions Your Impression and Experience

Guest Services

Did not Meet Failed t o Most Meet Expect at ions Expect at ions

-

Exceeds Meet s Most Expect at ions Expect at ions

-

-

Did not Meet Failed t o Most Meet Expect at ions Expect at ions

Websit e

-

-

-

Reservat ions

-

-

-

Check- In / Check- O ut Procedure

-

-

-

Front Desk St aff

-

-

-

Grounds

Meet s Most Expect at ions

Did not Meet Most Expect at ions

Failed t o Meet Expect at ions

Parking Lot

-

-

-

Walkways and Pat hs

-

-

-

Lawns and Landscaping

-

-

-

Exceeds Expect at ions

Hotel

Exceeds Meet s Most Expect at ions Expect at ions

Did not Meet Most Expect at ions

Failed t o Meet Expect at ions

Room Cleanliness

-

-

-

Room Maint enance

-

-

-

Room Amenit ies

-

-

-

Housekeeping St aff

-

-

-

Light ing in Bat hroom

-

-

-

Light ing in Bedroom

-

-

-

Q ualit y of Bed and Bat h Linen

-

-

-

Wi- Fi

-

-

-

Restaurant

Exceeds Meet s Most Expect at ions Expect at ions

Did not Meet Failed t o Most Meet Expect at ions Expect at ions

St aff Compet ence and At t it ude

-

-

-

Food Q ualit y

-

-

-

Service Q ualit y

-

-

-

Your Experience in our Rest aurant

-

-

-

Rest rooms

-

-

-

Compliment ary Breakfast

-

-

-

Gift Shop and Country Store

Exceeds Meet s Most Expect at ions Expect at ions

Did not Meet Failed t o Most Meet Expect at ions Expect at ions

St aff Compet ence and At t it ude

-

-

-

Select ion of It ems

-

-

-

Cleanliness

-

-

-

Your O verall Experience

-

-

-

Pisgah Inn Visitor Satisfaction Survey

Submission Date

2015-05-26 05:16:42

Full Name

Beth & Jeff Manning

E-mail

[email protected]

Date of Reservation

05-26-2015

Overall

Exceeds Meet s Most Expect at ions Expect at ions Your Impression and Experience

Guest Services

Did not Meet Failed t o Most Meet Expect at ions Expect at ions

-

Exceeds Meet s Most Expect at ions Expect at ions

-

-

Did not Meet Failed t o Most Meet Expect at ions Expect at ions

Websit e

-

-

-

Reservat ions

-

-

-

Check- In / Check- O ut Procedure

-

-

-

Front Desk St aff

-

-

-

Grounds

Meet s Most Expect at ions

Did not Meet Most Expect at ions

Failed t o Meet Expect at ions

Parking Lot

-

-

-

Walkways and Pat hs

-

-

-

Lawns and Landscaping

-

-

-

Exceeds Expect at ions

Hotel

Exceeds Meet s Most Expect at ions Expect at ions

Did not Meet Most Expect at ions

Failed t o Meet Expect at ions

Room Cleanliness

-

-

-

Room Maint enance

-

-

-

Room Amenit ies

-

-

-

Housekeeping St aff

-

-

-

Light ing in Bat hroom

-

-

-

Light ing in Bedroom

-

-

-

Q ualit y of Bed and Bat h Linen

-

-

-

Wi- Fi

-

-

-

Restaurant

Exceeds Meet s Most Expect at ions Expect at ions

Did not Meet Failed t o Most Meet Expect at ions Expect at ions

St aff Compet ence and At t it ude

-

-

-

Food Q ualit y

-

-

-

Service Q ualit y

-

-

-

Your Experience in our Rest aurant

-

-

-

Rest rooms

-

-

-

-

-

Compliment ary Breakfast

-

Gift Shop and Country Store

Please Add Additional Comments

Exceeds Meet s Most Expect at ions Expect at ions

Did not Meet Failed t o Most Meet Expect at ions Expect at ions

St aff Compet ence and At t it ude

-

-

-

Select ion of It ems

-

-

-

Cleanliness

-

-

-

Your O verall Experience

-

-

-

We like the updates since we were here 2 years ago --- but please don't go overboard. Keep the rustic atmosphere! T hanks again!!!!

Pisgah Inn Visitor Satisfaction Survey

Submission Date

2015-05-26 05:15:31

Full Name

Sherman Sparks

Date of Reservation

05-24-2015

Overall

Exceeds Meet s Most Expect at ions Expect at ions Your Impression and Experience

Guest Services

Did not Meet Failed t o Most Meet Expect at ions Expect at ions

-

Exceeds Meet s Most Expect at ions Expect at ions Websit e

-

-

Did not Meet Failed t o Most Meet Expect at ions Expect at ions

-

-

-

Reservat ions

-

-

-

Check- In / Check- O ut Procedure

-

-

-

Front Desk St aff

-

-

-

Grounds

Exceeds Expect at ions

Meet s Most Expect at ions

Did not Meet Most Expect at ions

Failed t o Meet Expect at ions

Parking Lot

-

-

-

Walkways and Pat hs

-

-

-

Lawns and Landscaping

-

-

-

Hotel

Exceeds Meet s Most Expect at ions Expect at ions

Did not Meet Most Expect at ions

Failed t o Meet Expect at ions

Room Cleanliness

-

-

-

Room Maint enance

-

-

-

Room Amenit ies

-

-

-

Housekeeping St aff

-

-

-

Light ing in Bat hroom

-

-

-

Light ing in Bedroom

-

-

-

Q ualit y of Bed and Bat h Linen

-

-

-

Wi- Fi

-

-

-

Restaurant

Exceeds Meet s Most Expect at ions Expect at ions St aff Compet ence and At t it ude

-

Food Q ualit y Service Q ualit y

-

Your Experience in our Rest aurant

-

Did not Meet Failed t o Most Meet Expect at ions Expect at ions -

-

-

-

-

-

-

-

Rest rooms

-

-

-

Compliment ary Breakfast

-

-

-

Gift Shop and Country Store

Exceeds Meet s Most Expect at ions Expect at ions

Did not Meet Failed t o Most Meet Expect at ions Expect at ions

St aff Compet ence and At t it ude

-

-

-

Select ion of It ems

-

-

-

Cleanliness

-

-

-

Your O verall Experience

-

-

-

What amenities are most important to you?

Clean Room and bath room, we were very pleased

Was there a specific associate or department that provided extraordinary service that you would like us to recognize?

Restaurant was great along with a great view

Please Add Additional Comments

We plan to visit again great get a way in the mountains.

Pisgah Inn Visitor Satisfaction Survey

Submission Date

2015-05-26 04:33:22

Full Name

Elizabeth Glassman

Date of Reservation

05-24-2015

Overall

Exceeds Meet s Most Expect at ions Expect at ions Your Impression and Experience

Guest Services

Did not Meet Failed t o Most Meet Expect at ions Expect at ions

-

Exceeds Meet s Most Expect at ions Expect at ions

-

-

Did not Meet Failed t o Most Meet Expect at ions Expect at ions

Websit e

-

-

-

Reservat ions

-

-

-

Check- In / Check- O ut Procedure

-

-

-

Front Desk St aff

-

-

-

Grounds

Exceeds Expect at ions

Meet s Most Expect at ions

Did not Meet Most Expect at ions

Failed t o Meet Expect at ions

Parking Lot

-

-

-

Walkways and Pat hs

-

-

-

-

-

Lawns and Landscaping

Hotel

-

Exceeds Meet s Most Expect at ions Expect at ions Room Cleanliness Room Maint enance

-

Room Amenit ies

-

Did not Meet Most Expect at ions

Failed t o Meet Expect at ions

-

-

-

-

-

-

Housekeeping St aff

-

-

-

Light ing in Bat hroom

-

-

-

Light ing in Bedroom

-

-

-

-

-

-

-

Q ualit y of Bed and Bat h Linen Wi- Fi

Restaurant

-

Exceeds Meet s Most Expect at ions Expect at ions St aff Compet ence and At t it ude

-

Did not Meet Failed t o Most Meet Expect at ions Expect at ions -

-

Food Q ualit y

-

-

-

Service Q ualit y

-

-

-

Your Experience in our Rest aurant

-

-

-

Rest rooms

-

-

-

-

-

Compliment ary Breakfast

-

Gift Shop and Country Store

Exceeds Meet s Most Expect at ions Expect at ions

Did not Meet Failed t o Most Meet Expect at ions Expect at ions

St aff Compet ence and At t it ude

-

-

-

Select ion of It ems

-

-

-

Cleanliness

-

-

-

Your O verall Experience

-

-

-

What amenities are most important to you?

Fridge, wifi, rocking chairs on porch

Please Add Additional Comments

I have been staying at the inn since the 1990s, but have not visited in the last 5 years. We were very impressed with the room upgrades to the bathroom, floors, and amenities. T hank you for a wonderful stay!

Pisgah Inn Visitor Satisfaction Survey

Submission Date

2015-05-25 18:46:03

Full Name

Sue Crowell

E-mail

[email protected]

Date of Reservation

05-25-2015

Overall

Exceeds Meet s Most Expect at ions Expect at ions Your Impression and Experience

Guest Services

Did not Meet Failed t o Most Meet Expect at ions Expect at ions

-

Exceeds Meet s Most Expect at ions Expect at ions Websit e

-

-

Did not Meet Failed t o Most Meet Expect at ions Expect at ions

-

-

-

Reservat ions

-

-

-

Check- In / Check- O ut Procedure

-

-

-

Front Desk St aff

-

-

-

Grounds

Exceeds Expect at ions Parking Lot Walkways and Pat hs

Did not Meet Most Expect at ions

Failed t o Meet Expect at ions

-

-

-

-

-

-

-

-

Lawns and Landscaping

Hotel

Meet s Most Expect at ions

-

Exceeds Meet s Most Expect at ions Expect at ions Room Cleanliness

-

Did not Meet Most Expect at ions

Failed t o Meet Expect at ions

-

-

Room Maint enance

-

-

-

Room Amenit ies

-

-

-

Housekeeping St aff

-

-

-

Light ing in Bat hroom

-

-

-

Light ing in Bedroom

-

-

-

Q ualit y of Bed and Bat h Linen

-

-

-

Wi- Fi

-

-

-

Restaurant

Exceeds Meet s Most Expect at ions Expect at ions

Did not Meet Failed t o Most Meet Expect at ions Expect at ions

St aff Compet ence and At t it ude

-

-

-

Food Q ualit y

-

-

-

Service Q ualit y

-

-

-

Your Experience in our Rest aurant

-

-

-

Rest rooms

-

-

-

Compliment ary Breakfast

-

-

-

Gift Shop and Country Store

Exceeds Meet s Most Expect at ions Expect at ions St aff Compet ence and At t it ude Select ion of It ems

-

Cleanliness Your O verall Experience

Did not Meet Failed t o Most Meet Expect at ions Expect at ions

-

-

-

-

-

-

-

-

-

What amenities are most important to you?

Friendliness, Cleanliness, Good bed and Good Food.

Was there a specific associate or department that provided extraordinary service that you would like us to recognize?

Waiter: Jeff?? Efficiency and caring attention in a filled restaurant. Waitress: Name??? Big Happy Smile, listened to my jokes at breakfast.

Please Add Additional Comments

T he Wind was Cooler than I packed for....and we were farthest from restaurant. T hank you for the spectacular view!!!

Pisgah Inn Visitor Satisfaction Survey

Submission Date

2015-05-25 17:10:42

Full Name

Megan Townsend

E-mail

[email protected]

Date of Reservation

05-23-2015

Overall

Exceeds Meet s Most Expect at ions Expect at ions Your Impression and Experience

Guest Services

Did not Meet Failed t o Most Meet Expect at ions Expect at ions

-

Exceeds Meet s Most Expect at ions Expect at ions

-

-

Did not Meet Failed t o Most Meet Expect at ions Expect at ions

Websit e

-

-

-

Reservat ions

-

-

-

Check- In / Check- O ut Procedure

-

-

-

Front Desk St aff

-

-

-

Grounds

Meet s Most Expect at ions

Did not Meet Most Expect at ions

Failed t o Meet Expect at ions

Parking Lot

-

-

-

Walkways and Pat hs

-

-

-

Lawns and Landscaping

-

-

-

Exceeds Expect at ions

Hotel

Exceeds Meet s Most Expect at ions Expect at ions

Did not Meet Most Expect at ions

Failed t o Meet Expect at ions

Room Cleanliness

-

-

-

Room Maint enance

-

-

-

Room Amenit ies

-

-

-

Housekeeping St aff

-

-

-

Light ing in Bat hroom

-

-

-

Light ing in Bedroom

-

-

-

Q ualit y of Bed and Bat h Linen

-

-

-

Wi- Fi

-

-

-

Restaurant

Exceeds Meet s Most Expect at ions Expect at ions

Did not Meet Failed t o Most Meet Expect at ions Expect at ions

St aff Compet ence and At t it ude

-

-

-

Food Q ualit y

-

-

-

Service Q ualit y

-

-

-

Your Experience in our Rest aurant

-

-

-

Rest rooms

-

-

-

Compliment ary Breakfast

-

-

-

Gift Shop and Country Store

Exceeds Meet s Most Expect at ions Expect at ions

Did not Meet Failed t o Most Meet Expect at ions Expect at ions

St aff Compet ence and At t it ude

-

-

-

Select ion of It ems

-

-

-

Cleanliness

-

-

-

Your O verall Experience

-

-

-

What amenities are most important to you?

Yummy food on-site, great views, friendly staff

Was there a specific associate or department that provided extraordinary service that you would like us to recognize?

Everyone was exceptionally nice and friendly

Please Add Additional Comments

T hank you for a great weekend. We will be back!

Pisgah Inn Visitor Satisfaction Survey

Submission Date

2015-05-25 13:35:28

Full Name

Michael Petorock

E-mail

[email protected]

Date of Reservation

05-22-2015

Overall

Exceeds Meet s Most Expect at ions Expect at ions Your Impression and Experience

Guest Services

Did not Meet Failed t o Most Meet Expect at ions Expect at ions

-

-

Exceeds Meet s Most Expect at ions Expect at ions

-

Did not Meet Failed t o Most Meet Expect at ions Expect at ions

Websit e

-

-

-

Reservat ions

-

-

-

Check- In / Check- O ut Procedure

-

-

-

Front Desk St aff

-

-

-

Grounds

Exceeds Expect at ions

Meet s Most Expect at ions

Did not Meet Most Expect at ions

Failed t o Meet Expect at ions

Parking Lot

-

-

-

Walkways and Pat hs

-

-

-

Lawns and Landscaping

-

-

-

Hotel

Exceeds Meet s Most Expect at ions Expect at ions

Did not Meet Most Expect at ions

Failed t o Meet Expect at ions

Room Cleanliness

-

-

-

Room Maint enance

-

-

-

Room Amenit ies

-

-

-

Housekeeping St aff

-

-

-

Light ing in Bat hroom

-

-

-

Light ing in Bedroom

-

-

-

Q ualit y of Bed and Bat h Linen

-

-

-

-

-

Wi- Fi

Restaurant

-

Exceeds Meet s Most Expect at ions Expect at ions

Did not Meet Failed t o Most Meet Expect at ions Expect at ions

St aff Compet ence and At t it ude

-

-

-

Food Q ualit y

-

-

-

Service Q ualit y

-

-

-

Your Experience in our Rest aurant

-

-

-

Rest rooms

-

-

-

-

-

-

-

Compliment ary Breakfast

Gift Shop and Country Store

Exceeds Meet s Most Expect at ions Expect at ions St aff Compet ence and At t it ude

-

Select ion of It ems

-

Cleanliness

-

Your O verall Experience

-

Did not Meet Failed t o Most Meet Expect at ions Expect at ions -

-

-

-

-

-

What amenities are most important to you?

Clean room and friendly staff.

Please Add Additional Comments

I loved the new bathrooms in the room. My only complaint are the items in the gift shop. My sister and I feel like we have already bought at least one of all the items that you have. It would be nice to have a change of merchandise. Also, so sorry that I still have not had the chance to meet Bruce.

Pisgah Inn Visitor Satisfaction Survey

Submission Date

2015-05-25 06:58:54

Full Name

susan Dillard

E-mail

[email protected]

Date of Reservation

05-24-2015

Overall

Exceeds Meet s Most Expect at ions Expect at ions Your Impression and Experience

Guest Services

-

Exceeds Meet s Most Expect at ions Expect at ions Websit e

Did not Meet Failed t o Most Meet Expect at ions Expect at ions -

Did not Meet Failed t o Most Meet Expect at ions Expect at ions

-

-

-

Reservat ions

-

-

-

Check- In / Check- O ut Procedure

-

-

-

Front Desk St aff

-

-

-

Grounds

-

-

Meet s Most Expect at ions

Did not Meet Most Expect at ions

Failed t o Meet Expect at ions

Parking Lot

-

-

-

Walkways and Pat hs

-

-

-

Lawns and Landscaping

-

-

-

Exceeds Expect at ions

Hotel

Exceeds Meet s Most Expect at ions Expect at ions

Did not Meet Most Expect at ions

Failed t o Meet Expect at ions

Room Cleanliness

-

-

-

Room Maint enance

-

-

-

Room Amenit ies

-

-

-

Housekeeping St aff

-

-

-

Light ing in Bat hroom

-

-

-

Light ing in Bedroom

-

-

-

Q ualit y of Bed and Bat h Linen

-

-

-

Wi- Fi

-

-

-

Restaurant

Exceeds Meet s Most Expect at ions Expect at ions

Did not Meet Failed t o Most Meet Expect at ions Expect at ions

St aff Compet ence and At t it ude

-

-

-

Food Q ualit y

-

-

-

Service Q ualit y

-

-

-

Your Experience in our Rest aurant

-

-

-

Rest rooms

-

-

-

Compliment ary Breakfast

-

-

-

Gift Shop and Country Store

Exceeds Meet s Most Expect at ions Expect at ions

Did not Meet Failed t o Most Meet Expect at ions Expect at ions

St aff Compet ence and At t it ude

-

-

-

Select ion of It ems

-

-

-

Cleanliness

-

-

-

Your O verall Experience

-

-

-

What amenities are most important to you?

Attitude. Service.

Was there a specific associate or department that provided extraordinary service that you would like us to recognize?

Reservationist. Reception. Servers in restaurant!

Please Add Additional Comments

No one knew...my mom had just been put in rehab from a wreck. A small window to get away... ! You provided a "dream" weekend (night) for me and my husband. T hank you from the bottom of my heart.!

Pisgah Inn Visitor Satisfaction Survey

Submission Date

2015-05-25 05:11:14

Full Name

Eli Dickerson

E-mail

[email protected]

Date of Reservation

05-23-2015

Overall

Exceeds Meet s Most Expect at ions Expect at ions Your Impression and Experience

Guest Services

Did not Meet Failed t o Most Meet Expect at ions Expect at ions

-

Exceeds Meet s Most Expect at ions Expect at ions

-

-

Did not Meet Failed t o Most Meet Expect at ions Expect at ions

Websit e

-

-

-

Reservat ions

-

-

-

Check- In / Check- O ut Procedure

-

-

-

Front Desk St aff

-

-

-

Grounds

Exceeds Expect at ions

Meet s Most Expect at ions

Did not Meet Most Expect at ions

Failed t o Meet Expect at ions

Parking Lot

-

-

-

Walkways and Pat hs

-

-

-

-

-

Lawns and Landscaping

Hotel

-

Exceeds Meet s Most Expect at ions Expect at ions

Did not Meet Most Expect at ions

Failed t o Meet Expect at ions

Room Cleanliness

-

-

-

Room Maint enance

-

-

-

-

-

Room Amenit ies

-

Housekeeping St aff

-

-

-

Light ing in Bat hroom

-

-

-

Light ing in Bedroom

-

-

-

Q ualit y of Bed and Bat h Linen

-

-

-

Wi- Fi

-

-

-

Restaurant

Exceeds Meet s Most Expect at ions Expect at ions St aff Compet ence and At t it ude Food Q ualit y

-

Service Q ualit y Your Experience in our Rest aurant

-

Did not Meet Failed t o Most Meet Expect at ions Expect at ions -

-

-

-

-

-

-

-

Rest rooms

-

-

-

Compliment ary Breakfast

-

-

-

Gift Shop and Country Store

Exceeds Meet s Most Expect at ions Expect at ions

Did not Meet Failed t o Most Meet Expect at ions Expect at ions

St aff Compet ence and At t it ude

-

-

-

Select ion of It ems

-

-

-

Cleanliness

-

-

-

Your O verall Experience

-

-

-

What amenities are most important to you?

the landscaping and labeled plants, the views and the access to trails, and the amazing porches

Was there a specific associate or department that provided extraordinary service that you would like us to recognize?

Jerry P. was very friendly at our breakfast service.

Please Add Additional Comments

Keep up the great work!

Pisgah Inn Visitor Satisfaction Survey

Submission Date

2015-05-25 03:48:53

Full Name

Cathy Wiggins

E-mail

[email protected]

Date of Reservation

05-21-2015

Overall

Exceeds Meet s Most Expect at ions Expect at ions Your Impression and Experience

Guest Services

Did not Meet Failed t o Most Meet Expect at ions Expect at ions

-

Exceeds Meet s Most Expect at ions Expect at ions

-

-

Did not Meet Failed t o Most Meet Expect at ions Expect at ions

Websit e

-

-

-

Reservat ions

-

-

-

Check- In / Check- O ut Procedure

-

-

-

Front Desk St aff

-

-

-

Grounds

Meet s Most Expect at ions

Did not Meet Most Expect at ions

Failed t o Meet Expect at ions

Parking Lot

-

-

-

Walkways and Pat hs

-

-

-

Lawns and Landscaping

-

-

-

Exceeds Expect at ions

Hotel

Exceeds Meet s Most Expect at ions Expect at ions

Did not Meet Most Expect at ions

Failed t o Meet Expect at ions

Room Cleanliness

-

-

-

Room Maint enance

-

-

-

Room Amenit ies

-

-

-

-

-

Housekeeping St aff

-

Light ing in Bat hroom

-

-

-

Light ing in Bedroom

-

-

-

Q ualit y of Bed and Bat h Linen

-

-

-

-

-

Wi- Fi

Restaurant

-

Exceeds Meet s Most Expect at ions Expect at ions

Did not Meet Failed t o Most Meet Expect at ions Expect at ions

St aff Compet ence and At t it ude

-

-

-

Food Q ualit y

-

-

-

-

-

-

-

-

-

-

-

Service Q ualit y

-

Your Experience in our Rest aurant Rest rooms Compliment ary Breakfast

-

Gift Shop and Country Store

Exceeds Meet s Most Expect at ions Expect at ions

Did not Meet Failed t o Most Meet Expect at ions Expect at ions

St aff Compet ence and At t it ude

-

-

-

Select ion of It ems

-

-

-

Cleanliness

-

-

-

Your O verall Experience

-

-

-

What amenities are most important to you?

Better coffee in room and more bed side outlets

Was there a specific associate or department that provided extraordinary service that you would like us to recognize?

T he wait staff was a delight each evening at dinner

Pisgah Inn Visitor Satisfaction Survey

Submission Date

2015-05-24 11:28:38

Full Name

Dorothy Leonowicz

E-mail

[email protected]

Date of Reservation

05-24-2015

Overall

Exceeds Meet s Most Expect at ions Expect at ions Your Impression and Experience

Guest Services

Did not Meet Failed t o Most Meet Expect at ions Expect at ions

-

Exceeds Meet s Most Expect at ions Expect at ions

-

-

Did not Meet Failed t o Most Meet Expect at ions Expect at ions

Websit e

-

-

-

Reservat ions

-

-

-

Check- In / Check- O ut Procedure

-

-

-

Front Desk St aff

-

-

-

Grounds

Exceeds Expect at ions Parking Lot

Meet s Most Expect at ions

-

Did not Meet Most Expect at ions

Failed t o Meet Expect at ions

-

-

Walkways and Pat hs

-

-

-

Lawns and Landscaping

-

-

-

Hotel

Exceeds Meet s Most Expect at ions Expect at ions

Did not Meet Most Expect at ions

Failed t o Meet Expect at ions

Room Cleanliness

-

-

-

Room Maint enance

-

-

-

Room Amenit ies

-

-

-

Housekeeping St aff

-

-

-

Light ing in Bat hroom

-

-

-

Light ing in Bedroom

-

-

-

Q ualit y of Bed and Bat h Linen

-

-

-

-

-

Wi- Fi

Restaurant

-

Exceeds Meet s Most Expect at ions Expect at ions

Did not Meet Failed t o Most Meet Expect at ions Expect at ions

St aff Compet ence and At t it ude

-

-

-

Food Q ualit y

-

-

-

Service Q ualit y

-

-

-

Your Experience in our Rest aurant

-

-

-

Rest rooms

-

-

-

Compliment ary Breakfast

-

-

-

Gift Shop and Country Store

Exceeds Meet s Most Expect at ions Expect at ions

Did not Meet Failed t o Most Meet Expect at ions Expect at ions

St aff Compet ence and At t it ude

-

-

-

Select ion of It ems

-

-

-

Cleanliness

-

-

-

Your O verall Experience

-

-

-

What amenities are most important to you?

T he mountain views.

Please Add Additional Comments

We love room 233!!!

Pisgah Inn Visitor Satisfaction Survey

Submission Date

2015-05-24 10:55:01

Full Name

Sandy Whitehouse

E-mail

[email protected]

Date of Reservation

05-23-2015

Overall

Exceeds Meet s Most Expect at ions Expect at ions Your Impression and Experience

Guest Services

Did not Meet Failed t o Most Meet Expect at ions Expect at ions

-

-

Exceeds Meet s Most Expect at ions Expect at ions

-

Did not Meet Failed t o Most Meet Expect at ions Expect at ions

Websit e

-

-

-

Reservat ions

-

-

-

Check- In / Check- O ut Procedure

-

-

-

Front Desk St aff

-

-

-

Grounds

Meet s Most Expect at ions

Did not Meet Most Expect at ions

Failed t o Meet Expect at ions

Parking Lot

-

-

-

Walkways and Pat hs

-

-

-

Lawns and Landscaping

-

-

-

Exceeds Expect at ions

Hotel

Exceeds Meet s Most Expect at ions Expect at ions

Did not Meet Most Expect at ions

Failed t o Meet Expect at ions

Room Cleanliness

-

-

-

Room Maint enance

-

-

-

Room Amenit ies

-

-

-

Housekeeping St aff

-

-

-

Light ing in Bat hroom

-

-

-

Light ing in Bedroom

-

-

-

-

-

-

-

Q ualit y of Bed and Bat h Linen

-

Wi- Fi

-

Restaurant

-

Exceeds Meet s Most Expect at ions Expect at ions

Did not Meet Failed t o Most Meet Expect at ions Expect at ions

St aff Compet ence and At t it ude

-

-

-

Food Q ualit y

-

-

-

Service Q ualit y

-

-

-

Your Experience in our Rest aurant

-

-

-

Rest rooms

-

-

-

Compliment ary Breakfast

-

-

-

Gift Shop and Country Store

Exceeds Meet s Most Expect at ions Expect at ions St aff Compet ence and At t it ude Select ion of It ems

-

Cleanliness Your O verall Experience

Did not Meet Failed t o Most Meet Expect at ions Expect at ions

-

-

-

-

-

-

-

-

-

What amenities are most important to you?

views, quiet, good food and drink, clean, private rooms.

Please Add Additional Comments

We had a nice visit and it was a holiday weekend, so the place was packed. We were late getting in reservations and had a lower floor room which we did not care for. T he noise from the 2 elephants wearing tap shoes in the room above were most annoying. In addition, we were convinced that they re-arranged all the furniture in their room!!! T hey were sure dragging and thumping items down! T hey were very busy until after 10 p.m. (OK, this is sort of a joke - but, honestly our room shook has they thundered across the floor over and over - really from 8 until after 10 p.m.) No idea what they were doing - we thought clogging? tap dancing? Ball room dancing? No more lower level rooms when we come stay again!

Pisgah Inn Visitor Satisfaction Survey

Submission Date

2015-05-23 19:09:09

Full Name

Anna Martin

E-mail

[email protected]

Date of Reservation

05-21-2015

Overall

Exceeds Meet s Most Expect at ions Expect at ions Your Impression and Experience

Guest Services

Did not Meet Failed t o Most Meet Expect at ions Expect at ions

-

Exceeds Meet s Most Expect at ions Expect at ions

-

-

Did not Meet Failed t o Most Meet Expect at ions Expect at ions

Websit e

-

-

-

Reservat ions

-

-

-

Check- In / Check- O ut Procedure

-

-

-

Front Desk St aff

-

-

-

Grounds

Exceeds Expect at ions Parking Lot

Meet s Most Expect at ions

Did not Meet Most Expect at ions

Failed t o Meet Expect at ions

-

-

-

Walkways and Pat hs

-

-

-

Lawns and Landscaping

-

-

-

Hotel

Exceeds Meet s Most Expect at ions Expect at ions Room Cleanliness

-

Did not Meet Most Expect at ions

Failed t o Meet Expect at ions

-

-

Room Maint enance

-

-

-

Room Amenit ies

-

-

-

Housekeeping St aff

-

-

-

Light ing in Bat hroom

-

-

-

Light ing in Bedroom

-

-

-

Q ualit y of Bed and Bat h Linen

-

-

-

-

-

Wi- Fi

Restaurant

-

Exceeds Meet s Most Expect at ions Expect at ions

Did not Meet Failed t o Most Meet Expect at ions Expect at ions

St aff Compet ence and At t it ude

-

-

-

Food Q ualit y

-

-

-

Service Q ualit y

-

-

-

-

-

-

-

-

-

Your Experience in our Rest aurant Rest rooms Compliment ary Breakfast

-

Gift Shop and Country Store

What amenities are most important to you?

Exceeds Meet s Most Expect at ions Expect at ions

Did not Meet Failed t o Most Meet Expect at ions Expect at ions

St aff Compet ence and At t it ude

-

-

-

Select ion of It ems

-

-

-

Cleanliness

-

-

-

Your O verall Experience

-

-

-

free breakfast, fridge in room, ice

Pisgah Inn Visitor Satisfaction Survey

Submission Date

2015-05-23 19:06:37

Full Name

Matt Dorr

E-mail

[email protected]

Date of Reservation

05-18-2015

Overall

Exceeds Meet s Most Expect at ions Expect at ions Your Impression and Experience

Guest Services

Did not Meet Failed t o Most Meet Expect at ions Expect at ions

-

Exceeds Meet s Most Expect at ions Expect at ions

-

-

Did not Meet Failed t o Most Meet Expect at ions Expect at ions

Websit e

-

-

-

Reservat ions

-

-

-

Check- In / Check- O ut Procedure

-

-

-

Front Desk St aff

-

-

-

Grounds

Meet s Most Expect at ions

Did not Meet Most Expect at ions

Failed t o Meet Expect at ions

Parking Lot

-

-

-

Walkways and Pat hs

-

-

-

Lawns and Landscaping

-

-

-

Exceeds Expect at ions

Hotel

Exceeds Meet s Most Expect at ions Expect at ions

Did not Meet Most Expect at ions

Failed t o Meet Expect at ions

Room Cleanliness

-

-

-

Room Maint enance

-

-

-

Room Amenit ies

-

-

-

Housekeeping St aff

-

-

-

Light ing in Bat hroom

-

-

-

Light ing in Bedroom

-

-

-

Q ualit y of Bed and Bat h Linen

-

-

-

Wi- Fi

-

-

-

Restaurant

Exceeds Meet s Most Expect at ions Expect at ions

Did not Meet Failed t o Most Meet Expect at ions Expect at ions

St aff Compet ence and At t it ude

-

-

-

Food Q ualit y

-

-

-

Service Q ualit y

-

-

-

Your Experience in our Rest aurant

-

-

-

Rest rooms

-

-

-

Compliment ary Breakfast

-

-

-

Gift Shop and Country Store

Please Add Additional Comments

Exceeds Meet s Most Expect at ions Expect at ions

Did not Meet Failed t o Most Meet Expect at ions Expect at ions

St aff Compet ence and At t it ude

-

-

-

Select ion of It ems

-

-

-

Cleanliness

-

-

-

Your O verall Experience

-

-

-

My wife and I love your hotel and will keep coming back. T he view is amazing and so is your staff. We had a great vacation. Also the breakfast was awesome!

Pisgah Inn Visitor Satisfaction Survey

Submission Date

2015-05-23 14:28:25

Full Name

schuyler conklin

E-mail

[email protected]

Date of Reservation

05-19-2015

Guest Services

Exceeds Meet s Most Expect at ions Expect at ions Websit e

Did not Meet Failed t o Most Meet Expect at ions Expect at ions

-

-

-

Reservat ions

-

-

-

Check- In / Check- O ut Procedure

-

-

-

Front Desk St aff

-

-

-

Grounds

Meet s Most Expect at ions

Did not Meet Most Expect at ions

Failed t o Meet Expect at ions

Parking Lot

-

-

-

Walkways and Pat hs

-

-

-

Lawns and Landscaping

-

-

-

Exceeds Expect at ions

Hotel

Exceeds Meet s Most Expect at ions Expect at ions

Did not Meet Most Expect at ions

Failed t o Meet Expect at ions

Room Cleanliness

-

-

-

Room Maint enance

-

-

-

-

-

Room Amenit ies

-

Housekeeping St aff

-

-

-

Light ing in Bat hroom

-

-

-

Light ing in Bedroom

-

-

-

Q ualit y of Bed and Bat h Linen

-

-

-

Wi- Fi

-

-

-

Restaurant

Exceeds Meet s Most Expect at ions Expect at ions

Did not Meet Failed t o Most Meet Expect at ions Expect at ions

St aff Compet ence and At t it ude

-

-

-

Food Q ualit y

-

-

-

Service Q ualit y

-

-

-

Your Experience in our Rest aurant

-

-

-

Rest rooms

-

-

-

Compliment ary Breakfast

-

-

-

Gift Shop and Country Store

Exceeds Meet s Most Expect at ions Expect at ions St aff Compet ence and At t it ude

-

Did not Meet Failed t o Most Meet Expect at ions Expect at ions -

-

Select ion of It ems

-

-

-

Cleanliness

-

-

-

Your O verall Experience

-

-

-

What amenities are most important to you?

Dining room food and service. As in the past the menu and service both were just great

Was there a specific associate or department that provided extraordinary service that you would like us to recognize?

the restaurant staff are to be commended for making our stay so wonderful

Please Add Additional Comments

Susan your manager is an outstanding asset. She is to be commended for making our stay a most memorable experience

Pisgah Inn Visitor Satisfaction Survey

Submission Date

2015-05-23 13:37:21

Full Name

Robert L Rohrer Robert

E-mail

[email protected]

Date of Reservation

05-23-2015

Overall

Exceeds Meet s Most Expect at ions Expect at ions Your Impression and Experience

Guest Services

Did not Meet Failed t o Most Meet Expect at ions Expect at ions

-

Exceeds Meet s Most Expect at ions Expect at ions

-

-

Did not Meet Failed t o Most Meet Expect at ions Expect at ions

Websit e

-

-

-

Reservat ions

-

-

-

Check- In / Check- O ut Procedure

-

-

-

Front Desk St aff

-

-

-

Grounds

Meet s Most Expect at ions

Did not Meet Most Expect at ions

Failed t o Meet Expect at ions

Parking Lot

-

-

-

Walkways and Pat hs

-

-

-

Lawns and Landscaping

-

-

-

Exceeds Expect at ions

Hotel

Exceeds Meet s Most Expect at ions Expect at ions

Did not Meet Most Expect at ions

Failed t o Meet Expect at ions

Room Cleanliness

-

-

-

Room Maint enance

-

-

-

Room Amenit ies

-

-

-

Housekeeping St aff

-

-

-

Light ing in Bat hroom

-

-

-

Light ing in Bedroom

-

-

-

Q ualit y of Bed and Bat h Linen

-

-

-

Wi- Fi

-

-

-

Restaurant

Exceeds Meet s Most Expect at ions Expect at ions

Did not Meet Failed t o Most Meet Expect at ions Expect at ions

St aff Compet ence and At t it ude

-

-

-

Food Q ualit y

-

-

-

Service Q ualit y

-

-

-

Your Experience in our Rest aurant

-

-

-

Rest rooms

-

-

-

Compliment ary Breakfast

-

-

-

Gift Shop and Country Store

Exceeds Meet s Most Expect at ions Expect at ions

Did not Meet Failed t o Most Meet Expect at ions Expect at ions

St aff Compet ence and At t it ude

-

-

-

Select ion of It ems

-

-

-

Cleanliness

-

-

-

Your O verall Experience

-

-

-

What amenities are most important to you?

Everything but mostly the great restaurant!!

Was there a specific associate or department that provided extraordinary service that you would like us to recognize?

T he Restaurant!! And the very nice man manning to gift shop on our fist night that made up for the fact that I had forgotten my toothbrush -- the best service at every turn!!

Please Add Additional Comments

Home to Bermuda Run, NC in just 2 1/2 hours. We want to come again at leaf time but not this year. We need to make a reservation for the second week of October 2016! Let us know when we can, and when we need to provide the deposit!

Pisgah Inn Visitor Satisfaction Survey

Submission Date

2015-05-23 08:28:12

Full Name

JoAnn Fryling

E-mail

[email protected]

Date of Reservation

05-21-2015

Overall

Exceeds Meet s Most Expect at ions Expect at ions Your Impression and Experience

Guest Services

Did not Meet Failed t o Most Meet Expect at ions Expect at ions

-

Exceeds Meet s Most Expect at ions Expect at ions

-

-

Did not Meet Failed t o Most Meet Expect at ions Expect at ions

Websit e

-

-

-

Reservat ions

-

-

-

Check- In / Check- O ut Procedure

-

-

-

Front Desk St aff

-

-

-

Grounds

Meet s Most Expect at ions

Did not Meet Most Expect at ions

Failed t o Meet Expect at ions

Parking Lot

-

-

-

Walkways and Pat hs

-

-

-

Lawns and Landscaping

-

-

-

Exceeds Expect at ions

Hotel

Exceeds Meet s Most Expect at ions Expect at ions

Did not Meet Most Expect at ions

Failed t o Meet Expect at ions

Room Cleanliness

-

-

-

Room Maint enance

-

-

-

Room Amenit ies

-

-

-

Housekeeping St aff

-

-

-

Light ing in Bat hroom

-

-

-

Light ing in Bedroom

-

-

-

Q ualit y of Bed and Bat h Linen

-

-

-

-

-

Wi- Fi

Restaurant

-

Exceeds Meet s Most Expect at ions Expect at ions

Did not Meet Failed t o Most Meet Expect at ions Expect at ions

St aff Compet ence and At t it ude

-

-

-

Food Q ualit y

-

-

-

Service Q ualit y

-

-

-

Your Experience in our Rest aurant

-

-

-

Rest rooms

-

-

-

Compliment ary Breakfast

-

-

-

Gift Shop and Country Store

Exceeds Meet s Most Expect at ions Expect at ions

Did not Meet Failed t o Most Meet Expect at ions Expect at ions

St aff Compet ence and At t it ude

-

-

-

Select ion of It ems

-

-

-

Cleanliness

-

-

-

Your O verall Experience

-

-

-

What amenities are most important to you?

Sitting out on the balcony- setting is incredible T he dinners were fantasy, creative and reasonably priced. I wish we could get wonderful meals like that at home. Also extra warm blankets were very appreciated. We definitely look forward to returning

Was there a specific associate or department that provided extraordinary service that you would like us to recognize?

T he wait staff in the dinning room

Please Add Additional Comments

Loved our time with you- looking forward to coming back

Pisgah Inn Visitor Satisfaction Survey

Submission Date

2015-05-22 11:45:54

Full Name

Deborah Lundgren

E-mail

[email protected]

Date of Reservation

05-22-2015

Overall

Exceeds Meet s Most Expect at ions Expect at ions Your Impression and Experience

Guest Services

Did not Meet Failed t o Most Meet Expect at ions Expect at ions

-

Exceeds Meet s Most Expect at ions Expect at ions

-

-

Did not Meet Failed t o Most Meet Expect at ions Expect at ions

Websit e

-

-

-

Reservat ions

-

-

-

Check- In / Check- O ut Procedure

-

-

-

Front Desk St aff

-

-

-

Grounds

Meet s Most Expect at ions

Did not Meet Most Expect at ions

Failed t o Meet Expect at ions

Parking Lot

-

-

-

Walkways and Pat hs

-

-

-

Lawns and Landscaping

-

-

-

Exceeds Expect at ions

Hotel

Exceeds Meet s Most Expect at ions Expect at ions

Did not Meet Most Expect at ions

Failed t o Meet Expect at ions

Room Cleanliness

-

-

-

Room Maint enance

-

-

-

Room Amenit ies

-

-

-

Housekeeping St aff

-

-

-

Light ing in Bat hroom

-

-

-

Light ing in Bedroom

-

-

-

Q ualit y of Bed and Bat h Linen

-

-

-

Wi- Fi

-

-

-

Restaurant

Exceeds Meet s Most Expect at ions Expect at ions

Did not Meet Failed t o Most Meet Expect at ions Expect at ions

St aff Compet ence and At t it ude

-

-

-

Food Q ualit y

-

-

-

Service Q ualit y

-

-

-

Your Experience in our Rest aurant

-

-

-

Rest rooms

-

-

-

Compliment ary Breakfast

-

-

-

Gift Shop and Country Store

Exceeds Meet s Most Expect at ions Expect at ions

Did not Meet Failed t o Most Meet Expect at ions Expect at ions

St aff Compet ence and At t it ude

-

-

-

Select ion of It ems

-

-

-

Cleanliness

-

-

-

Your O verall Experience

-

-

-

What amenities are most important to you?

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Was there a specific associate or department that provided extraordinary service that you would like us to recognize?

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Please Add Additional Comments

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