Photos of LISBON - Click here to see

3 to 6 September Centro de Congressos do Instituto Superior Técnico Pavilhão de Eng.ª Civil LISBON - PORTUGAL EDITORS



Isabel Ferreira José Carlos Costa Elsa Cardoso Susana Fontes ISBN: 978-989-96867-1-7

QUATIC'2012 8th International Conference on the Quality of Information and Communications Technology

Industrial Track Conference Proceedings Promoted by:

QUATIC'2012 INDUSTRIAL TRACK

8th International Conference on the Quality of Information and Communications Technology

Lisbon - Portugal 3 to 6 September 2012

Table of Contents 1 - QUATIC Conference and CS03 .......................... 3 2 - QUATIC venue .................................................... 4 3 - Message from the Industrial Track Chair ............. 7 4 - Program Committee ............................................. 11 5 - Copyright and Publisher's Information ................. 12 6 - Sponsors .............................................................. 15 7 - Conference Proceedings Menu (CPM) ................ 17 8 - Latest Changes in IT Program ............................. 45

2

QUATIC'2012 INDUSTRIAL TRACK

8th International Conference on the Quality of Information and Communications Technology

Lisbon - Portugal 3 to 6 September 2012

1 - QUATIC Conference and CS03 QUATIC was first launched in the mid-nineties and is steered and promoted by CS03, the Commission for Quality in Information and Communication Technologies of the Portuguese Institute for Quality. Since its inception, this triennial and now biennual conference has kept a tradition of a forum where researchers and practitioners have the opportunity of refreshing and exchanging ideas on best practices on Quality in ICT. QUATIC became an international conference in 2001 and its frontiers have kept enlarging since then, as demonstrated by the participation of authors and committee members from almost 20 countries in the 2012 edition. 3

QUATIC'2012 INDUSTRIAL TRACK

8th International Conference on the Quality of Information and Communications Technology

Lisbon - Portugal 3 to 6 September 2012

2 - QUATIC venue (1 of 3) The Instituto Superior Técnico (IST) hosts the 8th International Conference on the Quality of Information and Communication Technology (QUATIC 2012) on the Civil Engineering building within the Alameda campus of IST. With origins dating back to 1911, Instituto Superior Técnico is the largest and most reputed school of Engineering, Science and Technology and Architecture in Portugal. IST provides top quality higher education, strongly exposed to Research, Development and Innovation (RD&I) activities, immersing students in an exciting and global environment geared towards solving the challenges of the XXIst Century. IST has two campuses: Alameda campus and Taguspark campus.

4

QUATIC'2012 INDUSTRIAL TRACK

8th International Conference on the Quality of Information and Communications Technology

Lisbon - Portugal 3 to 6 September 2012

2 - QUATIC venue (2 of 3) IST Alameda campus is located in the city center of Lisbon with privileged access to the city’s main scientific, cultural and entertaining points of interest. The transport network available (e.g., underground, buses, taxis) allows for easy mobility across the city. The infrastructure network of IST Alameda campus contributes for the quality of education; the different areas facilitate the development of extra-school activities and a true university environment that stimulates the skills of students, faculty and non-teaching staff. In 2001 the expansion of IST to the Taguspark (science and technology park), located at the council of Oeiras, allowed for the construction of the modern IST Taguspark campus, which offers excellent conditions for teaching, research and development. 5

QUATIC'2012 INDUSTRIAL TRACK

8th International Conference on the Quality of Information and Communications Technology

Lisbon - Portugal 3 to 6 September 2012

2 - QUATIC venue (3 of 3) The physical and human environment is vital for learning - and IST at Taguspark was designed to be adapted to future’s demands. Taguspark is one of the most important technological parks across the country, mainly in the area of information and communication technologies. The surrounding area is crowded with technology-based companies, with which the IST tries to develop highly advantageous relationships for students. IST students can therefore create a comprehensive contact network, inside and outside of IST, which is of great importance for their professional future.

6

QUATIC'2012 INDUSTRIAL TRACK

8th International Conference on the Quality of Information and Communications Technology

Lisbon - Portugal 3 to 6 September 2012

3 - Message from Industrial Track Chair (1 of 4) Welcome to the Industrial Track of the 8th International Conference on the Quality of Information and Communications Technology! The program of this track was designed specifically to respond to practitioners needs coming from public administration and private companies. The first day agenda is dedicated to international presentations with case studies of process and service oriented approach in strategic information system planning, requirements quality analysis, quality assurance, automation of the business test cases and tools, ITIL implementation and managing software process improvement implementation. On the first day, it will also be presented approaches to business and organizational changes, an empirical study of risk in project management projects. 7

QUATIC'2012 INDUSTRIAL TRACK

8th International Conference on the Quality of Information and Communications Technology

Lisbon - Portugal 3 to 6 September 2012

3 - Message from Industrial Track Chair (2 of 4) On the second day, the morning is dedicated to the presentation of the CS03 Sectorial Commission for the Quality in Information and Communication Technologies and a survey of the organizational agile adoption. The afternoon agenda offers a discussion painel of the Initiatives of Software Quality in CPLP and a practical presentation of CMMI and Scrum organizational implementation. On the third day, the program begins with two case studies presentations of Continuous Improvement on Project Management using CMMI, a multi-model implementation (High Maturity in Development + Services, Together with the Innovation Model - NP4457) and ends with the presentation of the Brazilian model for the recruitment of software services by function points. 8

QUATIC'2012 INDUSTRIAL TRACK

8th International Conference on the Quality of Information and Communications Technology

Lisbon - Portugal 3 to 6 September 2012

3 - Message from Industrial Track Chair (3 of 4) The last day agenda offers the possibility to attend three different tutorials: • Program Development with Parameterized Unit Tests and Code Contracts By Wolfram Schulte - Founding manager of the Research in Software Engineering group at Microsoft Research, USA; • A Practical Introduction to CMMI for Services By Eileen Forrester - Manager of the CMMI for Services program at the Software Engineering Institute, USA; • Hands-On with Scrum: A Practical approach in Scrum Implementation By Isabel Ferreira - Coordinator of Quality Management, Sinfic.

9

QUATIC'2012 INDUSTRIAL TRACK

8th International Conference on the Quality of Information and Communications Technology

Lisbon - Portugal 3 to 6 September 2012

3 - Message from Industrial Track Chair (4 of 4) We acknowledge all institutions directly involved in the industrial track for the sponsoring and cooperation they kindly established with QUATIC 2012 for the support to its realisation. We sincerely hope you consider that this conference does worth your coming and that you enjoy your stay in Lisbon! Sincerely, Isabel Ferreira

10

QUATIC'2012 INDUSTRIAL TRACK

8th International Conference on the Quality of Information and Communications Technology

4 - Program Committee Chair – Isabel Ferreira (CS03/Sinfic)

Co-Chair – José Carlos Costa (CS03)

Co-Chair – Elsa Cardoso (CS03/ISCTE-IUL) With the special collaboration of Susana Fonte (CS03/SINFIC) To see CURRICULUM VITAE click on photo 11

Lisbon - Portugal 3 to 6 September 2012

QUATIC'2012 INDUSTRIAL TRACK

8th International Conference on the Quality of Information and Communications Technology

Lisbon - Portugal 3 to 6 September 2012

5 - Copyright and Publisher's Information (1 of 3) Copyright © 2012 by ACS03 – Association for the Commission for Quality in Information and Communication Technologies of the Portuguese Institute for Quality. All rights reserved. Copyright and Reprint Permissions: Abstracting is permitted with credit to the source. Libraries may photocopy beyond the limits of Portuguese copyright law. Other copying, reprint, or republication requests should be addressed to: ACS03 – Associação da CS03 para a Qualidade nas Tecnologias de Informação e Comunicações Rua António Gião, 2 2829-513 CAPARICA [email protected] 12

QUATIC'2012 INDUSTRIAL TRACK

8th International Conference on the Quality of Information and Communications Technology

Lisbon - Portugal 3 to 6 September 2012

5 - Copyright and Publisher's Information (2 of 3) The papers in this book comprise the proceedings of the meeting mentioned on the cover and title page. They reflect the authors’ opinions and, in the interests of timely dissemination, are published as presented and without change. Their inclusion in this publication does not necessarily constitute endorsement by the editors, the ACS03. QUATIC’2012 Industrial Track Conference Proceedings ISBN: 978-989-96867-1-7

13

QUATIC'2012 INDUSTRIAL TRACK

8th International Conference on the Quality of Information and Communications Technology

Lisbon - Portugal 3 to 6 September 2012

5 - Copyright and Publisher's Information (3 of 3) Additional copies may be ordered from: ACS03 – Associação da CS03 para a Qualidade nas Tecnologias de Informação e Comunicações Rua António Gião, 2 2829-513 CAPARICA [email protected]

14

QUATIC'2012 INDUSTRIAL TRACK

8th International Conference on the Quality of Information and Communications Technology

6 - Sponsors (1 of 2) Supported by:

Sponsored by:

15

Lisbon - Portugal 3 to 6 September 2012

QUATIC'2012 INDUSTRIAL TRACK

8th International Conference on the Quality of Information and Communications Technology

6 - Sponsors (2 of 2) In Cooperation with:

Published by:

16

Lisbon - Portugal 3 to 6 September 2012

QUATIC'2012 INDUSTRIAL TRACK

8th International Conference on the Quality of Information and Communications Technology

7 - Conference Proceedures Menu 7.1 7.2 7.3 7.4 -

Biography of Autors .......................... 18 Abstracts ........................................... 23 Presentations .................................... 28 Papers ............................................... 37

Go to the option by clicking the respective slide number

17

Lisbon - Portugal 3 to 6 September 2012

QUATIC'2012 INDUSTRIAL TRACK

8th International Conference on the Quality of Information and Communications Technology

7.1 - Biography of Authors Order by

7.1.1 7.1.2 7.1.3 7.1.4 -

LAST NAME .............. 19 NAME ........................ 20 CHRONOLOGICAL ... 21 COUNTRY ................. 22

Go to the option by clicking the respective slide number

18

Lisbon - Portugal 3 to 6 September 2012

QUATIC'2012 INDUSTRIAL TRACK

8th International Conference on the Quality of Information and Communications Technology

Lisbon - Portugal 3 to 6 September 2012

7.1.1 - Biography of Authors (order by LAST NAME) Click on the NAME to open the document and wait

A...F

Abreu (Fernando B.) Almeida (António M.) Amaral (Luis) Bastos (Helena C.A.) Biscoglio (Isabella) Coco (Alessandro) Coelho (Jorge) Costa (Nuno M.F.) Fabbrini (Fabrizio) Fernandes (Paulo) Ferreira (Analia I.F.) Ferreira (Isabel)

F...Q

R...Z

Fusani (Mario) Gonçalves (Margarida) Henriques (Pedro C.) Lami (Giuseppe) Lencastre (Maria) Lourenço (Hugo) Marchetti (Eda) Matos (Margarida) Melo (Pedro S.) Montoni (Mariano A.) Pires (Cláudio R.C.) Queirós (Fernanda) 19

Ramos (Miguel) Rodrigues (Nuno B.) Rodrigues (Silvia) Ruivo (José) Simões (Guilherme S.) Simões (Gustavo S.) Trentanni (Gianluca) Valente (Rui) Vazquez (Carlos E.) Zanetti (David B.)

QUATIC'2012 INDUSTRIAL TRACK

8th International Conference on the Quality of Information and Communications Technology

Lisbon - Portugal 3 to 6 September 2012

7.1.2 - Biography of Authors (order by NAME) A...G

Click on the NAME to open the document and wait G...M M...S

Alessandro Coco Analia I.F. Ferreira António M. Almeida Carlos E. Vazquez Cláudio R.C. Pires David B. Zanetti Eda Marchetti Fabrizio Fabbrini Fernanda Queirós Fernando B. Abreu Gianluca Trentanni Giuseppe Lami

Guilherme S. Simões Gustavo S. Simões Helena C.A. Bastos Hugo Lourenço Isabel Ferreira Isabella Biscoglio Jorge Coelho José Ruivo Luis Amaral Margarida Gonçalves Margarida Matos Maria Lencastre 20

Mariano A. Montoni Mario Fusani Miguel Ramos Nuno B. Rodrigues Nuno M.F. Costa Paulo Fernandes Pedro C. Henriques Pedro S. Melo Rui Valente Sílvia Rodrigues

QUATIC'2012 INDUSTRIAL TRACK

8th International Conference on the Quality of Information and Communications Technology

Lisbon - Portugal 3 to 6 September 2012

7.1.3 - Biography of Authors (CHRONOLOGICAL order) Click on the NAME to open the document and wait

9:45 - 10:30

11:00 - 11:45

11:45 - 12:30

« DAY 1 » (9:45-12:30) Jorge Coelho Luis Amaral Miguel Ramos Rui Valente Nuno M.F. Costa Alessandro Coco Eda Marchetti Fabrizio Fabbrini Gianluca Trentanni Giuseppe Lami Isabella Biscoglio Mario Fusani

« DAY 1 » (14:00-17:30) Helena C.A. Bastos 14:00 - 14:45 Maria Lencastre 14:45 - 15:30 Nuno B. Rodrigues Analia I.F. Ferreira Cláudio R.C. Pires 16:00 - 16:45 David B. Zanetti Mariano A. Montoni Pedro S. Melo José Ruivo 16:45 - 17:30 Margarida Matos Paulo Fernandes

21

11:00 - 11:45 11:45 - 12:30 14:45 - 15:30 16:00 - 17:30

11:00 - 11:45

11:45 - 12:30

14:45 - 15:30

« DAY 2 » António M. Almeida Hugo Lourenço Isabel Ferreira Fernando B. Abreu « DAY 3 » Fernanda Queirós Margarida Gonçalves Pedro C. Henriques Sílvia Rodrigues Carlos E. Vazquez Guilherme S. Simões Gustavo S. Simões

QUATIC'2012 INDUSTRIAL TRACK

8th International Conference on the Quality of Information and Communications Technology

Lisbon - Portugal 3 to 6 September 2012

7.1.4 - Biography of Authors (order by COUNTRY) Click on the NAME to open the document and wait

«BRAZIL» Analia I.F. Ferreira Carlos E. Vazquez Cláudio R.C. Pires David B. Zanetti Guilherme S. Simões Gustavo S. Simões Helena C.A. Bastos Maria Lencastre Mariano A. Montoni Pedro S. Melo

«ITALY» Alessandro Coco Eda Marchetti Fabrizio Fabbrini Gianluca Trentanni Giuseppe Lami Isabella Biscoglio Mario Fusani «PORTUGAL» António M. Almeida Fernanda Queirós Fernando B. Abreu Hugo Lourenço 22

Isabel Ferreira Jorge Coelho José Ruivo Luis Amaral Margarida Gonçalves Margarida Matos Miguel Ramos Nuno B. Rodrigues Nuno M.F. Costa Paulo Fernandes Pedro C. Henriques Rui Valente Sílvia Rodrigues

QUATIC'2012 INDUSTRIAL TRACK

8th International Conference on the Quality of Information and Communications Technology

7.2 - Abstracts Order by:

7.2.1 7.2.2 7.2.3 7.2.4 -

AUTHOR (name) ........ 24 KEYWORD ................. 25 CHRONOLOGICAL .... 26 COUNTRY .................. 27

Go to the option by clicking the respective slide number

23

Lisbon - Portugal 3 to 6 September 2012

QUATIC'2012 INDUSTRIAL TRACK

8th International Conference on the Quality of Information and Communications Technology

Lisbon - Portugal 3 to 6 September 2012

7.2.1 - Abstracts (order by AUTHOR NAME) Click on the NAME to open the document and wait

A...G

Alessandro Coco Analia I.F. Ferreira António M. Almeida Carlos E. Vazquez Cláudio R.C. Pires David B. Zanetti Eda Marchetti Fabrizio Fabbrini Fernanda Queirós Fernando B. Abreu Gianluca Trentanni Giuseppe Lami

G...M

M...S

Guilherme S. Simões Gustavo S. Simões Helena C.A. Bastos Hugo Lourenço Isabel Ferreira Isabella Biscoglio Jorge Coelho José Ruivo Luis Amaral Margarida Gonçalves Margarida Matos Maria Lencastre 24

Mariano A. Montoni Mario Fusani Miguel Ramos Nuno B. Rodrigues Nuno M.F. Costa Paulo Fernandes Pedro C. Henriques Pedro S. Melo Rui Valente Sílvia Rodrigues

QUATIC'2012 INDUSTRIAL TRACK

8th International Conference on the Quality of Information and Communications Technology

Lisbon - Portugal 3 to 6 September 2012

7.2.2 - Abstracts (order by KEYWORD)

Click on the KEYWORD or NUMBER to open the document and wait A...I

Agile (01) (02) Business Architecture Business Test Cases Business Transformation Change Management CMMI (01) (02) (03) Continuous Improvement CS03 Engineering Proc. Group Function Points ICT IS Planning

I...S

S...T

IS Strategy IT Governance IT service management ITIL Natural Lang. Processing Organizat. Competences Outsourcing Process (01) (02) Process Improvement Project Management Requirements Analysis SCRUM 25

Software Acquisition Software Proc. Improvement Software Tests Strategy TIC (01) (02) Tool for testing

QUATIC'2012 INDUSTRIAL TRACK

8th International Conference on the Quality of Information and Communications Technology

Lisbon - Portugal 3 to 6 September 2012

7.2.3 - Abstracts (CHRONOLOGICAL order)

Click on the NAME or GROUP of NAMES to open the document and wait

9:45 - 10:30

11:00 - 11:45

11:45 - 12:30

« DAY 1 » (9:45-12:30) Jorge Coelho Luis Amaral Miguel Ramos Rui Valente Nuno M.F. Costa Alessandro Coco Eda Marchetti Fabrizio Fabbrini Gianluca Trentanni Giuseppe Lami Isabella Biscoglio Mario Fusani

« DAY 1 » (14:00-17:30) Helena C.A. Bastos 14:00 - 14:45 Maria Lencastre 14:45 - 15:30 Nuno B. Rodrigues Analia I.F. Ferreira Cláudio R.C. Pires 16:00 - 16:45 David B. Zanetti Mariano A. Montoni Pedro S. Melo José Ruivo 16:45 - 17:30 Margarida Matos Paulo Fernandes

26

« DAY 2 » 11:00 - 11:45 António M. Almeida 11:45 - 12:30 Hugo Lourenço 14:45 - 15:30 Isabel Ferreira 16:00 - 17:30 Fernando B. Abreu « DAY 3 » 11:00 - 11:45 Fernanda Queirós Margarida Gonçalves 11:45 - 12:30 Pedro C. Henriques Sílvia Rodrigues Carlos E. Vazquez 14:45 - 15:30 Guilherme S. Simões Gustavo S. Simões

QUATIC'2012 INDUSTRIAL TRACK

8th International Conference on the Quality of Information and Communications Technology

Lisbon - Portugal 3 to 6 September 2012

7.2.4 - Abstracts (order by COUNTRY)

Click on the NAME or GROUP of NAMES to open the document and wait

«BRAZIL» Analia I.F. Ferreira Cláudio R.C. Pires David B. Zanetti Mariano A. Montoni Pedro S. Melo Carlos E. Vazquez Guilherme S. Simões Gustavo S. Simões Helena C.A. Bastos Maria Lencastre

«ITALY» Alessandro Coco Eda Marchetti Fabrizio Fabbrini Gianluca Trentanni Giuseppe Lami Isabella Biscoglio Mario Fusani «PORTUGAL» António M. Almeida Fernanda Queirós Fernando B. Abreu Hugo Lourenço 27

Isabel Ferreira Jorge Coelho Luis Amaral Miguel Ramos Rui Valente José Ruivo Margarida Matos Paulo Fernandes Nuno B. Rodrigues Nuno M.F. Costa Margarida Gonçalves Pedro C. Henriques Sílvia Rodrigues

QUATIC'2012 INDUSTRIAL TRACK

8th International Conference on the Quality of Information and Communications Technology

7.3 - Presentations Order by:

7.3.1 7.3.2 7.3.3 7.3.4 7.3.5 -

AUTHOR (name) ....... 29 TITLE ......................... 30 KEYWORD ................ 32 CHRONOLOGICAL ... 33 COUNTRY ................. 35

Go to the option by clicking the respective slide number

28

Lisbon - Portugal 3 to 6 September 2012

QUATIC'2012 INDUSTRIAL TRACK

8th International Conference on the Quality of Information and Communications Technology

Lisbon - Portugal 3 to 6 September 2012

7.3.1 - Presentations (order by AUTHOR NAME) A...G

Click on the NAME to open the document and wait G...M

Alessandro Coco Analia I.F. Ferreira António M. Almeida Carlos E. Vazquez Cláudio R.C. Pires David B. Zanetti Eda Marchetti Fabrizio Fabbrini Fernanda Queirós Fernando B. Abreu Gianluca Trentanni Giuseppe Lami

Guilherme S. Simões Gustavo S. Simões Helena C.A. Bastos Hugo Lourenço Isabel Ferreira Isabella Biscoglio Jorge Coelho José Ruivo Luis Amaral Margarida Gonçalves Margarida Matos Maria Lencastre 29

M...S

Mariano A. Montoni Mario Fusani Miguel Ramos Nuno B. Rodrigues Nuno M.F. Costa Paulo Fernandes Pedro C. Henriques Pedro S. Melo Rui Valente Sílvia Rodrigues

QUATIC'2012 INDUSTRIAL TRACK

8th International Conference on the Quality of Information and Communications Technology

Lisbon - Portugal 3 to 6 September 2012

7.3.2.a - Presentations (order by TITLE) A...E

Click on the PRESENTATION TITLE to open the document and wait

-> A Case Study about automation of the business test cases and tools -> A case study of requirements quality analysis -> A Multi-Model Case Study: High Maturity in Development + Services, Together with the Innovation Model (NP4457) -> Agile State Survey -> Apresentação da CS03 -> Business Transformation -> CMMI and SCRUM: A Practical Approach -> Continuous Improvement on Project Management using CMMI -> Engineering Process Group as a Service: An Effective and Efficient Approach for Managing Software Process Improvement Implementation

30

QUATIC'2012 INDUSTRIAL TRACK

8th International Conference on the Quality of Information and Communications Technology

Lisbon - Portugal 3 to 6 September 2012

7.3.2.b - Presentations (order by TITLE) Click on the PRESENTATION TITLE to open the document and wait

I...S

-> ICT Best Practice in Public Administration: Case Study of ITIL Implementation in the Portuguese Parliament -> O modelo brasileiro para a contratação de serviços de software por pontos de função -> Painel: Iniciativas em Prol da Qualidade do Software na CPLP -> Serpro: Implantação da Garantia de Qualidade de Software -> Strategic information System Planning of CML (municipality of Lisbon) A process and service oriented approach

31

QUATIC'2012 INDUSTRIAL TRACK

8th International Conference on the Quality of Information and Communications Technology

Lisbon - Portugal 3 to 6 September 2012

7.3.3 - Presentations (order by KEYWORD) Click on the KEYWORD or NUMBER to open the document and wait

A...I

Agile (01) (02) Business Architecture Business Test Cases Business Transformation Change Management CMMI (01) (02) (03) Continuous Improvement CS03 Engineering Proc. Group Function Points ICT IS Planning

I...S

S...T

IS Strategy IT Governance IT service management ITIL Natural Lang. Processing Organizat. Competences Outsourcing Process (01) (02) Process Improvement Project Management Requirements Analysis SCRUM 32

Software Acquisition Software Proc. Improvement Software Tests Strategy TIC (01) (02) Tool for testing

QUATIC'2012 INDUSTRIAL TRACK

8th International Conference on the Quality of Information and Communications Technology

Lisbon - Portugal 3 to 6 September 2012

7.3.4.a - Presentations (CHRONOLOGICAL order) Click on the PRESENTATION TITLE to open the document and wait

9:45 - 10:30

11:00 - 11:45 11:45 - 12:30 14:00 - 14:45 14:45 - 15:30 16:00 - 16:45

16:45 - 17:30

« DAY 1 » -> Strategic information System Planning of CML (municipality of Lisbon ) A process and service oriented approach -> Business Transformation -> A case study of requirements quality analysis -> Serpro: Implantação da Garantia de Qualidade de Software -> A Case Study about automation of the business test cases and tools -> Engineering Process Group as a Service: An Effective and Efficient Approach for Managing Software Process Improvement Implementation -> ICT Best Practice in Public Administration: Case Study of ITIL Implementation in the Portuguese Parliament

33

QUATIC'2012 INDUSTRIAL TRACK

8th International Conference on the Quality of Information and Communications Technology

Lisbon - Portugal 3 to 6 September 2012

7.3.4.b - Presentations (CHRONOLOGICAL order) Click on the PRESENTATION TITLE to open the document and wait

11:00 - 11:45 11:45 - 12:30 14:45 - 15:30 16:00 - 17:30

11:00 - 11:45 11:45 - 12:30

14:45 - 15:30

« DAY 2 » -> Apresentação da CS03 -> Agile State Survey -> CMMI and SCRUM: A Practical Approach -> Painel: Iniciativas em Prol da Qualidade do Software na CPLP « DAY 3 » -> Continuous Improvement on Project Management using CMMI -> A Multi-Model Case Study: High Maturity in Development + Services, Together with the Innovation Model (NP4457) -> O modelo brasileiro para a contratação de serviços de software por pontos de função

34

QUATIC'2012 INDUSTRIAL TRACK

8th International Conference on the Quality of Information and Communications Technology

Lisbon - Portugal 3 to 6 September 2012

7.3.5.a - Presentations (order by COUNTRY) Click on the PRESENTATION TITLE to open the document and wait

« BRAZIL » -> Engineering Process Group as a Service: An Effective and Efficient Approach for Managing Software Process Improvement Implementation -> O modelo brasileiro para a contratação de serviços de software por pontos de função -> Serpro: Implantação da Garantia de Qualidade de Software « ITALY » -> A case study of requirements quality analysis

35

QUATIC'2012 INDUSTRIAL TRACK

8th International Conference on the Quality of Information and Communications Technology

Lisbon - Portugal 3 to 6 September 2012

7.3.5.b - Presentations (order by COUNTRY) Click on the PRESENTATION TITLE to open the document and wait

« PORTUGAL » -> A Case Study about automation of the business test cases and tools -> A Multi-Model Case Study: High Maturity in Development + Services, Together with the Innovation Model (NP4457) -> Agile State Survey -> Apresentação da CS03 -> Business Transformation -> CMMI and SCRUM: A Practical Approach -> Continuous Improvement on Project Management using CMMI -> ICT Best Practice in Public Administration: Case Study of ITIL Implementation in the Portuguese Parliament -> Painel: Iniciativas em Prol da Qualidade do Software na CPLP -> Strategic information System Planning of CML (municipality of Lisbon) A process and service oriented approach 36

QUATIC'2012 INDUSTRIAL TRACK

8th International Conference on the Quality of Information and Communications Technology

7.4 - Papers Order by:

7.4.1 7.4.2 7.4.3 7.4.4 7.4.5 -

AUTHOR (name) ....... 38 TITLE ......................... 39 KEYWORD ................ 40 CHRONOLOGICAL ... 41 COUNTRY ................. 43

Go to the option by clicking the respective slide number

37

Lisbon - Portugal 3 to 6 September 2012

QUATIC'2012 INDUSTRIAL TRACK

8th International Conference on the Quality of Information and Communications Technology

Lisbon - Portugal 3 to 6 September 2012

7.4.1 - Paper (order by AUTHOR NAME) A...G

Click on the NAME to open the document and wait G...M M...R

Alessandro Coco Analia I.F. Ferreira Carlos E. Vazquez Cláudio R.C. Pires David B. Zanetti Eda Marchetti Fabrizio Fabbrini Gianluca Trentanni Giuseppe Lami Guilherme S. Simões

Gustavo S. Simões Helena C.A. Bastos Hugo Lourenço Isabel Ferreira Isabella Biscoglio Jorge Coelho José Ruivo Luis Amaral Margarida Matos Maria Lencastre

38

Mariano A. Montoni Mario Fusani Miguel Ramos Paulo Fernandes Pedro S. Melo Rui Valente

QUATIC'2012 INDUSTRIAL TRACK

8th International Conference on the Quality of Information and Communications Technology

Lisbon - Portugal 3 to 6 September 2012

7.4.2 - Papers (order by TITLE)

Click on the PAPER TITLE to open the document and wait A...S

-> A case study of requirements quality analysis -> Agile State Survey -> CMMI and SCRUM: A Practical Approach -> Engineering Process Group as a Service: An Effective and Efficient Approach for Managing Software Process Improvement Implementation -> ICT Best Practice in Public Administration: Case Study of ITIL Implementation in the Portuguese Parliament -> Implantando a Garantia de Qualidade: A Estratégia SERPRO -> O modelo brasileiro para a contratação de serviços de software por pontos de função -> Strategic information System Planning of CML (municipality of Lisbon ) A process and service oriented approach

39

QUATIC'2012 INDUSTRIAL TRACK

8th International Conference on the Quality of Information and Communications Technology

Lisbon - Portugal 3 to 6 September 2012

7.4.3 - Papers order by KEYWORD

Click on the KEYWORD or NUMBER to open the document and wait A...I

Agile (01) (02) Business Architecture CMMI (01) (02) Engineering Proc. Group Function Points ICT IS Planning IS Strategy IT Governance

I ...S

S...S

IT service management ITIL Natural Lang. Processing Organizat. Competences Outsourcing Process (01) (02) Process Improvement Requirements Analysis SCRUM

40

Software Acquisition Software Proc. Improvement Strategy

QUATIC'2012 INDUSTRIAL TRACK

8th International Conference on the Quality of Information and Communications Technology

Lisbon - Portugal 3 to 6 September 2012

7.4.4.a - Papers (CHRONOLOGICAL order) Click on the PAPER TITLE to open the document and wait

9:45 - 10:30

11:00 - 11:45 14:00 - 14:45 16:00 - 16:45

16:45 - 17:30

11:45 - 12:30 14:45 - 15:30

« DAY 1 » -> Strategic information System Planning of CML (municipality of Lisbon) A process and service oriented approach -> A case study of requirements quality analysis -> Implantando a Garantia de Qualidade: A Estratégia SERPRO -> Engineering Process Group as a Service: An Effective and Efficient Approach for Managing Software Process Improvement Implementation -> ICT Best Practice in Public Administration: Case Study of ITIL Implementation in the Portuguese Parliament « DAY 2 » -> Agile State Survey -> CMMI and SCRUM: A Practical Approach

41

QUATIC'2012 INDUSTRIAL TRACK

8th International Conference on the Quality of Information and Communications Technology

7.4.4.b - Papers (CHRONOLOGICAL order) Click on the PAPER TITLE to open the document and wait

14:45 - 15:30

« DAY 3 » -> O modelo brasileiro para a contratação de serviços de software por pontos de função

42

Lisbon - Portugal 3 to 6 September 2012

QUATIC'2012 INDUSTRIAL TRACK

8th International Conference on the Quality of Information and Communications Technology

Lisbon - Portugal 3 to 6 September 2012

7.4.5.a - Papers (order by COUNTRY) Click on the PAPER TITLE to open the document and wait

« BRAZIL » -> Engineering Process Group as a Service: An Effective and Efficient Approach for Managing Software Process Improvement Implementation -> Implantando a Garantia de Qualidade: A Estratégia SERPRO -> O modelo brasileiro para a contratação de serviços de software por pontos de função « ITALY » -> A case study of requirements quality analysis

43

QUATIC'2012 INDUSTRIAL TRACK

8th International Conference on the Quality of Information and Communications Technology

Lisbon - Portugal 3 to 6 September 2012

7.4.5.b - Papers (order by COUNTRY) Click on the PAPER TITLE to open the document and wait

« PORTUGAL » -> Agile State Survey -> CMMI and SCRUM: A Practical Approach -> ICT Best Practice in Public Administration: Case Study of ITIL Implementation in the Portuguese Parliament -> Strategic information System Planning of CML (municipality of Lisbon) A process and service oriented approach

44

QUATIC'2012 INDUSTRIAL TRACK

8th International Conference on the Quality of Information and Communications Technology

Lisbon - Portugal 3 to 6 September 2012

8 - Lastest changes in IT Program CHANGES TO THE PROGRAM SCHEDULE DAY 1

14:00 (78) SERPRO: Implantando a Garantia de Qualidade GO TO de Software 14:45 ===> (69) Engineering Process Group as a Service:

16:00 An Effective and Efficient Approach for Managing DAY 1 16:45 Software Process Improvement Implementation DAY 2

14:45 15:30

(88) CMMI and SCRUM: A Practical Approach

DAY 1

16:00 16:45

GO TO ===>

DAY 2

14:45 15:30

GO TO ===>

DAY 1

14:00 14:45

NEW PRESENTATION on DAY 3, 10:00 - 10:30 -> "Mission code APO11: Managing Quality with COBIT 5" By Bruno Horta Soares See Curriculum Vitae (01), Abstract (02) and Presentation (03) Click on the NUMBER above to open the document and wait

45