I’m excited to be hosting the Pharmacy Alliance Members’ Forum in Queenstown, New Zealand in 2016. With the impact of regulatory change now a reality, the industry is more focused on the customer than ever. This means that competition in Australian pharmacy will become more intense.

The Pharmacy Alliance Members’ Forum is a unique opportunity to network with like-minded member pharmacy owners and industry leaders including senior executives from manufacturers and wholesalers, as well as the Pharmacy Alliance leadership team.

With Pharmacy Alliance membership now at 530 members, we have the largest independent pharmacy network in Australia; giving us a great opportunity to use our size to capture the attention of consumers nationally.

The impact of regulatory reforms has now become ‘business as usual’ and changes in consumer behaviour is continuing at a rapid pace, providing common challenges across the industry.

At this year’s Forum, my aim will be to get real outcomes to ‘Beat the competition’ by ‘outsmarting’ our competitors through having a deeper understanding of the evolving needs of the consumer, ‘outselling’ by translating the insights into tangible benefits for customers in our pharmacies and ‘be outstanding’ by delivering an exceptional customer experience. Plus, you will take home a focused 12-month business plan which we will help you build throughout the Forum.

This year’s program will focus on how as a united Pharmacy Alliance member group we can ‘Beat the competition’ through • ‘outsmarting’ the competition by understanding the consumer better than any other group • ‘outselling’ the competition because we are able to turn consumer insights into tangible customer benefits better than any other group • and ‘be outstanding’ by delivering an exceptional customer experience in every one of our pharmacies

We have developed an exciting Forum program where you will hear from great industry speakers both from Australia and internationally, who have been selected to provide a different perspective to help challenge our thinking and our ‘big assumptions’.

The Forum sessions will run over 1 full-day and two-half days where we will help you build a 12-month business plan for your pharmacy. The first full-day will focus on consumer innovation, with the following morning focusing on core business management and our final morning of the conference focusing on delivering an exceptional customer experience.

Plus, there is no better place than Queenstown, New Zealand, to get the inspiration to take on the competition! Queenstown is the adventure capital of the world having the first and most famous bungy jumping location, Kawarau Bridge, as well as world-class ski fields and white water rafting. If you prefer a slower pace, Queenstown has it too – hiking, biking, boat cruises, scenic flights and day spas. Queenstown is also family friendly with plenty of activities for kids.

• Pharmacy Owners • Pharmacists • Pharmacy Managers

I’d also like to thank our event partners for this year’s forum – Arrow and Blackmores and all our other sponsors who have helped make this event possible. I look forward to your participation at our Forum in Queenstown in building our collective plan to take on the competition in the industry.

Darren Dye Chief Executive Officer Pharmacy Alliance 2

Queenstown sits on the shore of the crystal clear Lake Wakatipu and is surrounded by dramatic alpine ranges. It’s rumoured that gold prospectors, captivated by the majestic beauty of the surrounding mountains and rivers, gave this now cosmopolitan town its name. In September, the colour, sights and scents of Queenstown change as winter makes way for spring. The weather will be warmer and the days will be longer making it ideal to enjoy everything that Queenstown has to offer. Queenstown has the longest ski season in the southern hemisphere with ski-fields open until October.

In the heart of Queenstown’s Central Business District the Crowne Plaza hotel, overlooks The Remarkables mountain range and Lake Wakatipu, New Zealand's longest lake. Just across the road is the Steamer Wharf where you will find great dining, bars and entertainment. Alternatively, you can depart here for a cruise on the TSS Earnslaw Vintage Steamship. The Skyline Gondola is also just 5 minutes on foot.

Queenstown is the home of the ultimate adventure bucket list. As well as skiing, it is home to the world’s first bungy jumping site, The Kawarau Bridge Bungy; as well as jet boating, horse trekking and river rafting plus much more. The scenery provides an amazing backdrop to cycling, hiking, mountain biking and zip lining.

The location gives many of the hotel rooms lake or mountain views. The hotel has everything you need to make the most of your stay, including valet parking, business centre, fully equipped fitness centre, ski/bike storage, 24 hour room service and babysitting on request. The hotel’s Threesixty Restaurant is one of Queenstown’s best eateries.

Queenstown is family friendly so there is plenty of activities that specifically cater for children or are suitable for any age.

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With 25 years of retail experience David has an in-depth understanding of the grocery and retail channels. Prior to Blackmores, David held leadership positions in Tesco throughout Europe and Safeway in the UK. In Australia, he successfully led Red Group, a chain of book and stationery stores, and previously worked with senior leadership teams from a diverse range of brands including Jenny Craig, Ecco Shoes, Metallicus and Review.

Alex has extensive experience in both pharmacy and grocery channels in both Australia and New Zealand. Alex has driven successful consumer engagement plans for leading product brands in senior positions at GSK, Novartis and Fonterra.

With over 20 years specialising in the pharmacy industry, Mark is well known and highly regarded for assisting pharmacy owners develop their financial and retail management skills. He is a Fellow of the Australian College of Pharmacy and has a reputation for delivering advice which is both “easy to understand” and considerate of the myriad of Industry, Retail and Regulatory issues specific to Pharmacy.

Dirk has had an extensive career within the European Pharmacy industry and provides a unique perspective on pharmacy and its role in health care. He is the former President of IPhEB (Institute for Pharmaco-Epidemiology of Belgium) and a strategic specialist in healthcare, e-health and ICT in pharmacy practice.

Gary commenced with Sigma in 2011. He has extensive experience in senior executive positions within operational retail environments in Australia including RedGroup, Harvey Norman, Aldi, Coles & Woolworths.

Zoe has held senior roles in the pharmaceutical industry in the UK, New Zealand and Australia at Smith & Nephew, Sanofi, Abbott, Janssen and currently at Sandoz. She is a leading expert in biopharmaceuticals.

John is a pharmacist and has been a pharmacy owner and manager for 5 years, as well as a an AFL coach for 12 years. John’s ability to create a vision, build teamwork with one mind and one voice; plus driving cultural and behavioural change within a team was pivotal in him being appointed to head coach of Essendon Football Club in 2015.

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Optional Activity • Golf (18 holes)

Sunscreen provided by

8.00 Registration - Coffee/Tea 8.30 Welcome – MC

7.00 Coffee/Tea 8.00 Day 2 Introduction – MC

7.00 Coffee/Tea 8.00 Day 3 Introduction – MC

8.45 Opening Address – Darren Dye, CEO Pharmacy Alliance

8.15 Guest Speaker Mark Nicholson, Partner, Pitcher Partners: Rising up to the challenge of the future business of pharmacy

8.15. Guest Speaker John Worsfold, Pharmacist and Essendon Football Club Head Coach: Motivating your team to win against all odds

9.15 Guest Speaker David Fenlon, Managing Director, Blackmores: Build your pharmacy wellbeing. Playing to your strengths to delight customers.

9.00 Matt Marsh, GM Procurement Ethicals Pharmacy Alliance: Optimising dispensary income despite PBS Reforms

9.15 Guest Speaker Dirk Broeckx, Pharmacist & Former President Pharmaco-Epidemiology of Belgium: Winning the heart & mind of every customer. Tailoring interactions to “motivational needs”.

9.45 Guest Speaker Leon Moore, CEO Arrow Pharmaceuticals: Unlocking margin potential to drive profit through private label.

9.30 Guest Speaker Luke Fitzgerald, CEO, MPS Aged care - new challenges & new opportunities

10.00 James Lambert, GM Merchandise Pharmacy Alliance: Delivering efficient professional services to maximise income

10.30 Morning Tea 10.50 James Lambert, GM Merchandise Pharmacy Alliance: Driving OTC ‘brands’ to generate foot traffic & build basket size.

10.15 Morning Tea 10.30 Guest Speaker Zoe Hutchings, Head of Hospital/Biopharma and Strategy, Sandoz: Biosimilars – what it means for your patients and your pharmacy

10.30 Morning Tea 10.45 Scott Carpenter, GM Operations & Sales – Why nurturing a winning pharmacy team is an important part of your business plan to beat the competition.

11.35 Guest Speaker Alex McDonald, National Business Manager, GSK: Beating the competition with great brands

11.15 Business Plan review and wrap-up - MC

11.45 Closing Address: MC - Beating the competition in the real world, final Business Plan review and conference wrap up

12.10 Lunch

11.45 Lunch for Forum Delegates

12.30 Lunch for Forum Delegates

1.15 Guest Speaker Gary Dunne, COO, Sigma: Leveraging volumes to offset continuous impacts of PBS reform

Optional activities Choose one Golf (18 holes)

Optional activities Choose one Bungy Jumping

Bungy Jumping 1.45 Nimfa Martinez, GM Marketing & Member Services: Alliance Walking Tour Pharmacy – building an unbeatable position for independent pharmacy Lake Cruise

Walking Tour Lake Cruise

2.45 Afternoon Tea 3.05 Guest Speaker Dirk Broeckx, Former President of Pharmaco-Epidemiology of Belgium & Pharmacist: A “long distance" view on Australian pharmacy. Lessons from Europe and the rest of the world. 3.50 Business Plan review and wrapup - MC 4.30 Day 1 ends

7.00 Welcome Party

7.00 Optional Dining (choose one) 7.00 Optional Dining (choose one) 7.00 Farewell Party • Botswana Butchery • Botswana Butchery 5 Kanu • Blue Kanu • Blue

Network with member and industry delegates at amazing golf courses with stunning scenery.

A cruise on Lake Wakatipu is one of the best and relaxing ways to experience Queenstown’s famed scenic beauty and spectacular alpine scenery.

A visit to Queenstown wouldn’t be complete with an exhilarating bungy jumping experience. Create an unforgettable bond with both fellow member and industry delegates.

As you walk, you’ll find out about the local maori’s & early settlers, mining & tourism history, historical building & landmarks, geology of local mountains, .

Dates of spring: 1 September to 30 November Average spring temperatures: Between 8°C and 22°C Weather: Longer sunshine hours means longer days and more ways to fill your visit to Queenstown. Bright blooms transform the scenery but there’s still snow on the mountains for spring skiing until early October. More info queenstownnz.co.nz 6

With the emphasis on fun, innovative dining, Botswana Butchery’s diverse menu is all about flavour and has a strong focus on fine cut meats and locally sourced foods.

Mixing both Pacifica and Asian style to create a style they all “Polynasia”. Asian cuisine’s healthy, fresh and exotic flavours with the Pacific’s ancient spices, creating the new cultural soul food.

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Send completed form to Email [email protected] or Fax 03 9820 5009. For help please phone Janelle Scheyer 03 9860 3300 or email [email protected]

1.

Delegate Details – Please complete one form per delegate, please print clearly

Title (Mr/Ms/Mrs)

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Shoe Size (Australian)

Member Forum Registration Fees

Select Delegate Type (tick one) All Prices incl GST, Early Bird Rate ends 5 June

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Member Owner/Staff

Non-Member/ Industry

Guest Adult

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Early Bird

Standard

Early Bird

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$595

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$795

Early Bird

Standard

Early Bird

Standard

Tick for Member/Non-Member/Industry

Forum Sessions & Lunch with Welcome & Farewell Parties, plus Member Forum memento

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n/a

n/a

Tick for Guest Adult or Child

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Welcome & Farewell Parties, plus Member Forum Memento Golf incl transfers - Wed 21 Sept and Fri 23 Sept. Must arrive by 20th Sept Club and shoe hire additional Other Optional Activities

n/a

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$445

Fri 23 Sept

Sat 24 Sept

Bungy Jumping (incl transfers)

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Lake Wakatipu Cruise with Afternoon Tea Queenstown City Walk with Ferburger Burger Meal Optional Dining Experiences

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Thu 22 Sept

Fri 24 Sept

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Tick one per day. If you have selected to play Golf do not tick an option for Fri 23 Sept

Tick one per evening incl banquet menu & selected beverages

Botswana Butchery Blue Kanu

n/a

$525

$525

$625

$395

$495

$525

$625

$245

$295

n/a

$165

$185

$185

$205

$185

$205

$65

$80

$80

$95

$80

$95

$35

$50

$65

$80

$80

$95

$80

$95

$35

$50

$110

$125

$120

$135

$120

$135

$45

$60

$110

$125

$120

$135

$120

$135

$45

$60

Total Fees incl GST Please total based on your selections above

Please provide any other comments here

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n/a

3.

Accommodation, Transfers and Flights

Exclusive Accommodation Packages per room, includes buffet breakfast for one person, per morning. Rates below are per room, incl GST, are strictly limited. Select Room type and 5 night or 4 night package. King Twin 5 nights (recommended for Golf)

Lake View ($245 per night) Balcony View ($230 per night) Mountain View ($220 p night) Courtyard View ($205 per night)

room

room

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Arr 20 Sept – Dep 25 Sept

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$1225 $1150 $1100 $1025

4 nights Arr 21 Sept – Dep 25 Sept

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$980 $920 $880 $820

Please add additional buffet breakfast for $25 incl GST per person, per morning. No. of People _________________ I require additional or less nights or additional rooms – please contact me

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Please provide any other comments here Flights & Return Transfers If you would like us to arrange flights please complete the following to provide a quote. Departure date to Departure Queenstown airport Departure date from Destination Queenstown airport Do you require return  Yes  No Frequent Flyer No. Transfers?

4. Payment Please tick preferred method of payment

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Invoice – If you have selected the Invoice option your business as per completed in section 1 of this form will be sent an invoice/charged. If your business is a Pharmacy Alliance member you will be invoiced be via your Pharmacy Alliance account. If you are not a member payment terms are 14 days. Credit Card – If you have selected the Credit Card option please complete the following

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Terms and Conditions By completing this form you accept the following terms and conditions. Member Forum Registration Fees  Early Bird Fees – to secure the early bird rate Member Forum Fees must be paid by 5th June 2016.  Standard Fees – will be applied for registrations received after the 6th June 2016.  Optional Activities and Dining Experiences are subject minimum and/or maximum numbers and are subject to change (location/provider/activity). You will be advised if there is a change required to your activity or dining experience.  All visas and any other travel documentation are to be organised by attendees prior to travel. You must ensure that you are fully covered by travel insurance when travelling to and from this event and will obtain the relevant travel insurance prior to leaving Australia. Pharmacy Alliance is not liable for loss of property or injury sustained during the event or travelling to or from the event..  Cancellations received on or before 30th June 2016 will be refunded 100% of the registration fee paid, cancellations received before or on 31st July 2016 will be refunded 50% of the registration fee paid; cancellations received after 31st July 2016 the registration fee paid will not be refunded. Your registration may be transferred but must be advised no later than 31stAugust 2016.

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Accommodation  The exclusive Member Forum rate is provided on a ‘first come, first serve’ basis. Rooms are limited at rates listed and will be confirmed at the time of booking.  Payment must be made 60 days prior to check-in. If reservation is made within 60 days prior to check-in payment will be due immediately  Cancellations and changes are subject to Crowne Plaza terms and conditions. Flights and Transfers  Flights and transfers will be quoted based on information provided  Payment must be made 60 days prior to departure. If reservation is made within 60 days prior to departure payment will be due immediately  Cancellations and changes are subject to carrier terms and conditions.