PEUGEOT PLATINUM RENEWAL WARRANTY

PEUGEOT PLATINUM RENEWAL WARRANTY

For full details on the Platinum Renewal Warranty, please refer to the Warranty Policy Summary towards the back of this brochure. Cover can be purchased online or by returning the enclosed application form.

Our Peugeot Platinum Renewal Warranty is an extended warranty designed with your model in mind. It means you can keep your Peugeot the way it was built. The Warranty covers you against most mechanical and electrical repair costs and lets you choose the Peugeot dealership for any warranty repairs.

MAIN FEATURES & BENEFITS Extensive cover for mechanical and electrical components Cover defined by a component exception list (please refer to policy document) Covers full parts, labour and VAT costs with no excesses Only Peugeot Original Equipment Parts used (if repaired at a Peugeot Authorised Repairer) Car hire – three days at the cost of a comparable vehicle after the first 24 hours* Hotel expenses – up to £150 in the event of vehicle immobilisation Up to 60 days Continental European Coverage

MOT Test Insurance included. Covers you for the majority of items listed on the VT30 that may need to be repaired or replaced in order for your vehicle to pass its MOT test  Optional Peugeot Assitance Cover, including Roadside, At Home, Recovery, Onward Travel and European Cover

DEMANDS AND NEEDS STATEMENT The product meets the demands and needs of customers who wish to cover themselves against certain costs arising from mechanical failure of their vehicle. *Subject to availability

OPTIONAL PEUGEOT ASSISTANCE Peugeot Assistance is provided by the AA and gives you extensive Roadside Assistance in the event of a vehicle breakdown. It’s designed to keep you moving with minimum hassle.

Peugeot Assistance is available as an additional cost option with a Peugeot Warranty Includes Roadside Assistance, At Home, Recovery and Onward Travel 24-hour emergency cover throughout UK



Replacement vehicle and travel benefits such as hotel accommodation Peugeot Assistance in Europe

PEUGEOT PLATINUM RENEWAL WARRANTY

FAQ CAN I USE ANY REPAIRER? A Peugeot warranty lets you choose the garage to have your car repaired – we recommend that you use an Peugeot Authorised Repairer as they will have the correct diagnostics equipment and their technicians will be fully trained by us. You can also use your local independent repairer; we just ask that the repairer is VAT-registered. Your repairer will be able to manage any claim for you and we’ll liaise directly with them to authorise and pay for valid repairs.

CAN I BUY A PEUGEOT WARRANTY IF I DON’T DRIVE A PEUGEOT? Peugeot warranties are designed specifically for Peugeot vehicles. However, where an existing Peugeot warranty is in place, some non-Peugeots are eligible: please call 0344 573 8050 for more details.

HOW CAN I PAY FOR MY WARRANTY? You can pay by using a credit or a debit card. A Monthly Renewing option is also available – payable by 10 monthly Direct Debit payments at no extra cost.

HOW SOON CAN I MAKE A VALID CLAIM? You can make a valid claim as soon as your policy is registered with us – there’s no waiting period before a claim can be made. However if the failure already existed when your policy was registered, your claim will not be covered unless you had a valid policy at the time.

WILL I HAVE TO PAY FOR A COVERED REPAIR? Peugeot Platinum Renewal Warranty will pay for all covered repairs up to the claims limit outlined in the Policy Document. Unfortunately, we can’t cover existing faults with your vehicle. You should have these faults rectified by a Peugeot Authorised Repairer before purchasing a Peugeot warranty.

WHAT HAPPENS IF MY CAR BREAKS DOWN ABROAD? If you break down abroad, you should have the car fixed locally and then contact us on your return to the UK to arrange for any reimbursement towards a valid claim. Please ensure you obtain a full receipt for any work carried out. Unfortunately, we can’t liaise or authorise repairs directly with repairers overseas.

HOW DOES THE REPLACEMENT VEHICLE WORK?

WHAT IF I SELL MY CAR?

Your Peugeot Platinum Renewal Warranty covers the cost of a replacement vehicle whilst your vehicle is being repaired under your warranty. We will refund the cost of the hire of a comparable vehicle for a maximum period of three days after the first 24 hours. Please note this is available in the UK only and the cost of insurance, fuel and ancillary expenses are not included. Please see your Policy Document for full details.

If you decide to sell your car privately, you can transfer the warranty to the new owner, providing your policy is fully paid. Simply complete the Transfer of Ownership form in the back of your Policy Document and return it to us.

PEUGEOT PLATINUM RENEWAL WARRANTY

POLICY SUMMARY & KEY FACTS

POLICY TYPES AND DURATIONS

This document contains some important facts about your insurance policy. It is a summary of cover to assist you in making an informed purchase decision. When cover is purchased, a detailed policy document will be provided which contains all of the terms and conditions.

If you currently have a Peugeot Approved Used Vehicle Warranty, Peugeot Renewal or Extended Warranty your cover will start at the expiry of your existing warranty and continue for 12 months or 20,000 miles from the date of policy inception, whichever occurs sooner.

Who is the insurer?

If you currently have a valid Peugeot Manufacturer Warranty your cover will start at the expiry of this warranty and continue until your vehicle is four years old or 100,000 miles from the date of vehicle first registration, whichever occurs sooner. If the manufacturer’s warranty is declared invalid or does not exist for whatever reason, the warranty will start and expire on the dates shown in the Welcome Letter.

This insurance is underwritten by Motors Insurance Company Limited. Who is the administrator? Car Care Plan Limited trading as Peugeot Extended Warranty Administration Jubilee House 5 Mid Point Business Park Thornbury West Yorkshire BD3 7AG.

ELIGIBILITY You are eligible for this cover if at inception:  If your vehicle is under 10 years old with less than 100,000 miles on the odometer at inception.  You have an existing warranty that is either Manufacturer Warranty, Peugeot Approved Used Vehicle Warranty, Peugeot Renewal or Extended Warranty. The vehicle is not: commercial vehicle of more than 3,500kg gross vehicle weight;

a non-European import;



a motorhome;



used as a taxi, mini cab or driving school vehicle;



used as a short term hire or daily rental;



driven in a competitive motoring event;

used for public services including police, ambulance, fire service or military service;

a vehicle with an engine size greater than 3,500cc.

PEUGEOT PLATINUM RENEWAL WARRANTY

WHAT IS PEUGEOT PLATINUM RENEWAL WARRANTY?

MAIN FEATURES & BENEFITS

Should your vehicle have a sudden mechanical or electrical failure, Peugeot Platinum Renewal Warranty will pay for the parts and labour costs of covered components up to the purchase price of your vehicle

Cover defined by a component exception list (please refer to policy document)

There is a maximum 20,000 mile per year mileage limit on this warranty.



Only Peugeot Original Equipment Parts used (if repaired at a Peugeot Authorised Repairer)



Car hire – three days at the cost of a comparable vehicle after the first 24 hours

Extensive cover for mechanical and electrical components

Covers full parts, labour and VAT costs with no excesses

Hotel expenses – up to £150 in the event of vehicle immobilisation Up to 60 days Continental European Coverage

MOT Test Insurance included. Covers you for the majority of items listed on the VT30 that may need to be repaired or replaced in order for your vehicle to pass its MOT test O  ptional Peugeot Assistance, including Roadside, At Home, Recovery, Onward Travel and European Cover

MAXIMUM CLAIM LIMIT The amount you may claim over the whole period of this warranty is limited to the purchase price of your vehicle.

WHAT IS NOT COVERED? A full list of exclusions and limitations can be found in the warranty handbook. Excessive or unreasonable diagnostic time or any diagnostic time which doesn’t result in a valid claim (reasonable diagnostic costs for valid claims will be covered). Mechanical failure caused by faults which existed before the warranty commenced.

Vehicles where the speedometer/odometer is altered disconnected or interfered with in anyway, unless it is faulty.



Component failure resulting from accident damage, misuse or neglect.

Items which do not form part of the manufacturer’s original specification forthe vehicle.

Faults resulting from the use of fuel which is either contaminated or inappropriate for the vehicle.

Vehicle rental reimbursement will not be available for the first 24 hours.

A refundable deposit and insurance cover will be required should you require car hire.



A copy of the hotel bill and proof that you have paid it is required for reimbursement of hotel expense.

HOW TO CLAIM If you have a claim, take your vehicle to the Peugeot Dealer who supplied it (or any other Peugeot Dealer) and they can request approval for repairs by telephoning the Peugeot Extended Warranty Administration Claims Department on 0344 573 8050 and giving the following information: a) The full warranty type and number (found on the Welcome Letter) b) Your vehicle registration number c) The date and mileage the component(s) failed d) A detailed estimate of repair costs.

PEUGEOT PLATINUM RENEWAL WARRANTY

COMPLAINTS PROCEDURE How to make a complaint We hope that you are pleased with the service we provide. In the unlikely event of a complaint, you should contact the Administrator in the first instance on 0344 573 8050, or in writing to: The Customer Services Manager, Peugeot Extended Warranty Administration, Jubilee House, 5 Mid Point Business Park, Thornbury, West Yorkshire BD3 7AG. You can also email the administrator at [email protected]. If you remain dissatisfied, please contact the Insurer directly by writing to: The Insurance Manager, Motors Insurance Company Ltd, Jubilee House, 5 Mid Point Business Park, Thornbury, West Yorkshire BD3 7AG.

You also have the right to ask the Financial Ombudsman Service to review your case. The right to apply to the Ombudsman must be exercised within six months of the date of our final decision. For more information you can visit the Financial Ombudsman Service website www.financial-ombudsman.org.uk or write to: The Financial Ombudsman Service, Exchange Tower, London E14 9SR. Telephone: 0800 023 4567. Mobile: 0300 123 9123. Your statutory rights as a consumer are not affected by the above procedures. To maintain the highest quality of service and for staff training purposes, telephone calls may be monitored and/or recorded. This product conforms to the Motor Industry Code of Practice for Vehicle Warranty Products. For more information on the Code and what it means for you please visit www.motorcodes.co.uk.

Governing Law This policy is subject to English law unless otherwise agreed.

CANCELLATION RIGHTS AND REFUNDS We hope you are happy with the cover this policy provides. If after reading your policy document, however, this insurance cover does not meet with your requirements, you have the right to cancel the warranty (including the MOT element of the policy) within 30 days of purchase and the optional assistance element within 14 days of purchase. Should you wish to cancel within this period, please contact Peugeot Extended Warranty Administration on 0344 573 8050 for a refund of any premium you are entitled to. If you wish to cancel your policy after this 30-day period, you may cancel your policy at any time and receive a pro rata refund of your premium based on the number of whole months remaining subject to the deduction of a cancellation fee of £30. Requests for cancellation outside of the first 30 days from purchase should be made by contacting the administrator on 0344 573 8050 or in writing to: Peugeot Extended Warranty Administration, Jubilee House, 5 Mid Point Business Park, Thornbury, West Yorkshire BD3 7AG. There will be no refund entitlement under the following circumstances:  in the last 30 days of cover on the warranty including the MOT policy  if you have made a claim on the warranty or the MOT policy  where the warranty including MOT policy has been transferred from the original purchaser where Peugeot Assistance has been taken as a cost option, no refund or part refund will be provided after the first 14 days, or where assistance has been sought within the first 14 days Please allow up to 28 days for your cancellation and refund to be processed.

FINANCIAL CONDUCT AUTHORITY AND PRUDENTIAL REGULATION AUTHORITY Motors Insurance Company Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. You can check this on the Financial Services Register by visiting the FCA’s website: www.fca.org.uk or by contacting the FCA on 0800 111 6768.

FINANCIAL SERVICES COMPENSATION SCHEME We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if the Insurer is unable to meet its obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 90% of the claim amount, without any upper limit. For further information about the scheme (including the amounts covered and eligibility to claim) please refer to the FSCS website www.FSCS.org.uk or call 0800 678 1100 or 0207 741 4100.

PEUGEOT ASSISTANCE

POLICY SUMMARY This document is intended to provide you with basic details of your Peugeot Assistance Cover, which provides Breakdown Assistance. This is not a statement of the full terms and conditions of your policy, which can be found in your Terms and Conditions booklet and should be read in conjunction with this summary. Who is the Insurer? Automobile Association Developments Limited, trading as AA Breakdown Services, is an insurer of breakdown assistance services cover that is exempt from authorisation under the Financial Services and Markets Act 2000. Registered office: Fanum House, Basing View, Basingstoke RG21 4EA. Registered in England and Wales Number: 01878835 and ACROMAS Insurance Company Ltd (AICL) which is authorised & regulated by the Financial Conduct Authority. Who is the Administrator? Car Care Plan Limited trading as Peugeot Extended Warranty Administration, Jubilee House, 5 Mid Point Business Park, Thornbury, West Yorkshire BD3 7AG.

DURATION OF COVER The duration of your cover will match your Peugeot Renewal Warranty duration.

WHAT ARE THE MAIN FEATURES/ BENEFITS OF PEUGEOT ASSISTANCE? Peugeot Assistance Cover will include all of the elements listed below. Roadside Assistance - Provides assistance following certain immobilising breakdowns more than a 1/4 of a mile from home, (including a local tow to a Peugeot Dealer of no more than 10 miles). Assistance from Home - Provides breakdown assistance following an immobilising breakdown at or within a 1/4 of a mile from home. Recovery - Provides recovery of an immobilised vehicle (including a caravan or trailer which was on tow at the time – subject to size restrictions), following a breakdown more than a 1/4 of a mile from home and for no more people than the legal seating capacity of the covered vehicle up to a maximum of eight people (including the driver) to a single destination of your choice on the UK mainland or in Northern Ireland, or if you are a resident of the Channel Island or the Isle of Man to your resident island, provided that any ferry or toll charges are paid by you. Onward Travel - (underwritten by ACROMAS Insurance Company Limited) - Available in conjunction with Relay

following a breakdown where we cannot fix the vehicle or arrange a local repair. If Peugeot Onward Travel is authorised you can choose one of the following benefits: one night’s hotel accommodation, or a replacement vehicle for 48 hrs (including insurance), or reimbursement of reasonable public transport costs. Please note that you will not be entitled to a like for like replacement vehicle and all vehicles supplied will be subject to the terms and conditions of the Hire Car Company who may require a deposit.

PEUGEOT EUROPEAN COVER Peugeot Assistance provides the following services in Europe: Roadside Assistance and Local Recovery

ARE THERE ANY SIGNIFICANT EXCLUSIONS/LIMITATIONS TO MY PEUGEOT ASSISTANCE COVER? Key restrictions of your cover are noted below (refer to the terms & conditions for full details of these and other restrictions).

Service is available to vehicles which comply with the stated vehicle weight and width restrictions.



Assistance is not available following a breakdown or road traffic accident attended by the police or other emergency service, until the vehicle’s removal is authorised. If the police insist on recovery by a third party, the cost of this must be met by you.



The AA is not under any obligation to transport or to arrange the transport of any animal. If the AA or its agents, at their discretion, agree to transport an animal, then any such transport will be at the Authorised Drivers own risk. It is the responsibility of the Authorised Driver to secure any animal being transported or to make alternative arrangements for its transportation.

Replacement part dispatch Additional accommodation expenses up to £65 per person for one nights accommodation Journey continuation or return home option, up to £750 per party per trip Emergency repair costs of up to £150 Urgent message relay service Vehicle repatriation cost to the UK (limited to the current market value of the vehicle).

 Routine maintenance, running repairs, the cost of spare parts, petrol, oil, keys, specialist lifting equipment, garage or other labour required to repair your vehicle and the provision of service on private property without the relevant permission.

PEUGEOT ASSISTANCE

A person must be with the vehicle at the time of breakdown and assistance. Service will be refused and may be cancelled if anyone behaves in an abusive or threatening manner. Any car hire that may be arranged will be subject to the hirer’s terms and conditions. Please Note: Your vehicle will not be covered for the following incidents unless you have purchased additional Non Vehicle Fault Cover; The use of incorrect fuel or lack of fuel Wheel changes, punctured tyres Instances where keys have been locked inside the vehicle, lost or stolen Incidents involving Trailers and caravans. We will arrange assistance if requested but the responsibility of paying for assistance remains with you or the nominated driver. If you call for assistance in these instances, you will be responsible for paying a charge at the time of service request. You are able to purchase cover to protect you against these Non Vehicle Faults. This additional cover can be purchased by contacting Peugeot Assistance on 0344 573 8050.

WHAT IF I WANT TO CANCEL MY PEUGEOT ASSISTANCE COVER? You have the right to cancel your Peugeot Assistance Cover within 14 days from receipt of your documentation (the “cooling off period”). You will be entitled to a refund of the relevant premium, less a pro rata charge for the period of cover and an administration charge. After this cooling off period has expired, you will not be entitled to any refund for unexpired portions of cover and must not in any event make further use of the cancelled cover. If you wish to cancel after the cooling off period has expired, and subject to any other statutory right you have, we will not be obliged to give refunds. Please note that there will be no separate or additional cooling of period(s) following, or in relation to, any change to Peugeot Assistance Cover which is made or requested during the term of your Peugeot Assistance Cover. If you wish to cancel this cover please call 0345 607 6727.

WHAT IF I NEED TO MAKE A CALL-OUT? If you require Breakdown Assistance in the UK you should call: 0800 294 0294. You will need to provide your vehicle details, registration, details of the breakdown, your location and contact number. You may also need to provide further information which will be requested at the time of the call.

We will respond as soon as possible and keep you informed if for any reason the patrol or agent is delayed. Telephone for European assistance: If you require Breakdown Assistance in Europe, you should call one of the following numbers: 00 800 33 22 88 77 / 00 33 825 8789 83 / 00 33 472 171 205 You will need to provide your vehicle registration number, mileage, location, contact number and details of the breakdown. Please note that local fees may be payable for drivers involved in incidents on some French roads. These are outside the jurisdiction of Peugeot Assistance and are non-refundable.

WHAT IF I NEED TO MAKE A COMPLAINT? If you wish to make a complaint, please contact us by phone: 0345 607 6727 (Mon-Fri 8.30am-6pm), e-mail: member. [email protected] or in writing to: Member Relations, AA, Lambert House, Stockport Road, Cheadle, Cheshire SK8 2DY. Complaints made in relation to Peugeot Onward Travel cover only can be made to the Managing Director of ACROMAS Insurance Company Limited using the address given above. If in regard to Peugeot Onward Travel complaints only, you are still not satisfied, you can contact the Financial Ombudsman at The Financial Ombudsman Service, Exchange Tower, London E14 9SR. Telephone: 0800 023 4567. Mobile: 0300 123 9123.

ARE WE COVERED BY THE FINANCIAL SERVICES COMPENSATION SCHEME? Only Breakdown Assistance Services cover provided by ACROMAS Insurance Company Limited are covered by the FSCS. If any of the cover you have purchased is underwritten by AICL you may be entitled to compensation from the scheme if AICL cannot meet its obligations. This depends on the type of business and the circumstances of the claim. Further information about compensation scheme arrangements is available from the FSCS at www.fscs.gov.uk or telephone 0800 678 1100 or 0207 741 4100. ACROMAS Insurance Company Limited Registered Number 88716 57-63 Line Wall Road, Gibraltar Head Office: The SAGA Building, Enbrook Park, Folkestone, Kent CT20 3SE Automobile Association Developments Limited, trading as AA Breakdown Services. Registered office: Fanum House, Basing View, Basingstoke RG21 4EA. Registered in England and Wales Number: 01878835

DATA PROTECTION AUTHORISATION STATEMENT In processing and managing this agreement, the Administrator will collect, transfer and store the information you have provided in their secure servers based in the United States of America. The Administrator has taken measures to ensure that there is an adequate equivalent level of protection of your information in the U.S.A. in accordance with legislation in the United Kingdom. In compliance with the Data Protection Act 1998, you are entitled to ask us to amend our records about you if they are not correct, and you may request a copy of the information we hold about you by applying to us in writing addressed to:

Motors Insurance Company Ltd (“the Insurer”) will provide the insurance outlined in the policy document on the condition that you have paid the premium for the coverage that you have chosen. All the terms, exceptions and conditions shown in the policy document and the ‘What is covered’ section will apply to this insurance.

Compliance Officer, Car Care Plan Limited, Jubilee House, 5 Mid Point Business Park, Thornbury, West Yorkshire BD3 7AG or by emailing [email protected]

Registered in England No. 2678367.

We may charge you the statutory fee of £10 for this service.

Issued by Sales and Marketing, Peugeot Motor Company PLC, Pinley House, 2 Sunbeam Way, Coventry CV3 1ND. CCP 9777 - 05/16 PEU1380

PB08869

Motors Insurance Company Ltd is an incorporated company limited by shares. Registered office: Jubilee House, 5 Mid Point Business Park, Thornbury, West Yorkshire BD3 7AG.