Peripheral Equipment Manual Edition 2 September 1997 101–1386–001
Octel Communications Corporation 1001 Murphy Ranch Road Milpitas, CA 95035-7912 408-324-2000
Your comments about this document are welcome. They can assist us in improving our products. Please address comments to
[email protected] or to the Technical Publications Manager at Octel Communications Corporation 1001 Murphy Ranch Road Milpitas, California 95035-7912 U.S.A. 408-324-2000 http://www.octel.com
Copyrighte 1997 by Octel Communications Corporation 1001 Murphy Ranch Road Milpitas, California 95035-7912 All rights reserved. No part of this book may be reproduced in any form without written permission from Octel Communications Corporation. All trademarks identified by the t or R symbol are trademarks or registered trademarks, respectively, of Octel Communications Corporation. All other trademarks belong to their respective owners.
Printed in the United States of America. PRINTED ON RECYCLED PAPER
About This Manual The Peripheral Equipment manual provides information about setting up and using local and remote terminals, personal computers, and printers, with the Octel Overturet 250 and 350 message servers. This manual contains information about terminals, modems, and printers used in the United States. If you have questions about terminals, modems, or printers used in another country, contact your Octel support representative.
Audience This manual is for installers, field service engineers, customer technicians, and system managers.
Organization This manual is divided into 6 chapters as described below: Chapter 1. Understanding Terminals and Printers Provides information about how to use system manager terminals and printers. Chapter 2. Setting Up System Manager Terminals Provides instructions for how to set up system manager terminals that are less than 50 feet from the server. Chapter 3. Setting Up Printers Provides information on how to set up printers. Chapter 4. Setting Up Remote Terminals Provides information on how to set up a terminal that are more than 50 feet from the server, for remote system management, using a modem. Chapter 5. Establishing An RDAC Provides information on how to set up a remote diagnostic administrative center (RDAC) for use with the Octel Overture 350 message server. Chapter 6. Troubleshooting Shows how to solve problems with system manger terminals and printers.
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Conventions The following conventions are used in this manual. Note: Calls attention to and stresses the importance of the specific text.
Call attention to a specific procedure that could cause equipment or data damage if improperly performed.
Caution! Calls attention to a specific procedure that could cause injury to you if improperly performed.
Warning!
ÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁ The following typographical conventions are used.
Bold italics
Used for keys names, field names, field values, printer buttons, and text you must type.
Italics
Used for the titles of books and for emphasis.
Related Documentation For information about the Wyse 55/ES terminal, refer to the WY-55/ES User’s Guide. For information about the Epson FX-870 printer, refer to the Epson FX-870 User’s Manual. For information about the Boca 14.4Kbps V.32bis modem, refer to the Boca 14.4Kbps V.32bis MODEM manual. Not all manuals are available in languages other than English. For more information about related documentation available in your language, contact your local representative.
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Contents
1. UNDERSTANDING TERMINALS AND PRINTERS Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Understanding System Manager Terminals . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Types of System Manager Terminals . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Multiple Terminal Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 Serial Channel Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4 The Terminal Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4 Using Printers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
2. SETTING UP SYSTEM MANAGER TERMINALS Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 Meeting Cable Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 Connecting the Terminal to the Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2 Configuring The Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6 Recommended Terminal Parameter Settings . . . . . . . . . . . . . . . . . . . . . 2-6 Starting Up the Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6 Configuring the CPU Serial Channels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
3. SETTING UP PRINTERS Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1 Meeting Cable Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2 Setting Up the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
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4. SETTING UP REMOTE TERMINALS Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1 Considering Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2 Checking the Major Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2 Determining the Physical Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3 Obtaining the Required Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5 Obtaining Components To Connect a Modem to the Server . . . . . . . 4-5 Obtaining Components To Connect a Modem to a Remote Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6 Obtaining Components To Connect a Modem to a Remote PC . . . . 4-6 Configuring and Connecting the VP Modem . . . . . . . . . . . . . . . . . . . . . . . . 4-7 Configuring the VP Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7 Connecting the VP Modem to the Octel Overture 250 Server . . . . . 4-9 Connecting the VP Modem to the Octel Overture 350 Server . . . . 4-11 Configuring the CPU Serial Channels for the Octel Overture 350 Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13 Connecting the SMT Modem to a Remote Terminal . . . . . . . . . . . . . . . . 4-14 Testing the Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16 Connecting the PC Modem to a PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17 Testing the Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18
5. ESTABLISHING AN RDAC Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1 Obtaining the Required Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2 Installing the RDAC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2 Using the RDAC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4 With a Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4 Without a Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
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6. TROUBLESHOOTING Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1 Solving System-Manager-Terminal Problems . . . . . . . . . . . . . . . . . . . . . . . . 6-1 Checking the Cables and System Manager Terminal Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2 Replacing System Manager Terminals . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3 Solving Printer Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4 General Printing Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4 Epson FX-870 Printing Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4
Figures 1-1.
A System Manager Terminal Connected to a Server and a Printer . . . . 1-2
2-1.
CCF Card Port Configuration for the Octel Overture 250 . . . . . . . . . . . . . 2-4
2-2.
Main Distribution Board Port Configuration for the Octel Overture 350 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
2-3.
TERMINAL SELECTION OPTIONS Menu . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
4-1.
Modem Connections Using a Remote Terminal . . . . . . . . . . . . . . . . . . . . . 4-3
4-2.
Modem Connections Using a Remote PC . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
4-3.
VP Modem Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
4-4.
Modem Connector on the Octel Overture 250 CCF Card . . . . . . . . . . . 4-10
4-5.
Modem Connectors on the Octel Overture 350 Main Distribution Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
4-6.
Remote SMT Modem Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16
5-1.
J25 Connector on the Octel Overture 350 Main Distribution Board . . . . 5-3
Tables 2-1.
Cable Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
3-1.
Serial Interface Cable Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
4-1.
VP-Modem Command Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
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UNDERSTANDING TERMINALS AND PRINTERS
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Overview System managers and service personnel use terminals to communicate with servers. System manager terminals and optional printers are discussed in this chapter.
Understanding System Manager Terminals The system manager terminal (SMT) is a video-display terminal that is connected to the server. An optional printer can also be connected to the SMT. System managers use SMTs to access the server menus to perform the following administrative tasks: -
Setting up and controlling the Aria voice messaging system through the SMT menus
-
Entering, changing, and receiving administrative information
-
Ensuring correct server operation
-
Optimizing server efficiency
Service personnel use SMTs to perform system maintenance and troubleshooting. Figure 1-1 is an example of an SMT connected to a server, with a printer connected to the SMT.
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PRINTER
000234
SERVER
SYSTEM MANAGER TERMINAL
Figure 1-1. A System Manager Terminal Connected to a Server and a Printer.
Types of System Manager Terminals There are several types of SMTs: -
Primary
-
Secondary
-
Remote
-
Remote diagnostic administrative center (RDAC)
Refer to the “The Primary System Manager Terminal” section, through the “Remote Diagnostic Administrative Center” section, page 1-3, for a description of each type of SMT.
The Primary System Manager Terminal The primary SMT is for use by the system manager. For a direct connection, the SMT must be located within 50 feet of the server cabinet. The primary SMT displays status messages at initial power on, during system boot, and during normal operation. The primary SMT also provides access to the SMT menus for setting up and controlling the Aria voice messaging system. Disk-drive utilities for maintenance tasks can be run only on the primary SMT.
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Secondary System Manager Terminals Secondary SMTs are optional and are for use by service personnel and system managers. Secondary SMTs can be located at either local or remote sites. Up to three secondary SMTs can be connected directly to the server. An additional seven SMTs can be connected to an Octel Overture 350 that has the Multiple Terminal Access (MTA) option installed. Secondary SMTs allow multiple-terminal access. For example, a system manager using one SMT can access menu 8 while a system manager using another SMT accesses menu 11. They cannot access the same menu at the same time. For details, refer to the “Multiple Terminal Access” section, page 1-3, and the “Serial Channel Configuration” section, page 1-4.
Remote System Manager Terminals Customers who require SMTs to be located more than 50 feet from the server can use modems. A personal computer can function as a remote SMT if it is equipped with a terminal emulation program, such as ProComm Plus or MIRROR III, that supports Wyse 50, HP700/43, AT&T 4425/5425, or DEC VT100/VT102/VT220 terminal emulation.
Remote Diagnostic Administrative Center Customers can purchase Octel’s proprietary modem, P/N 010-3600-000, or any other modem that supports the V.23 standard, for establishing a remote diagnostic administrative center (RDAC). The RDAC can be used to establish an SMT connection, enabling service personal to maintain and troubleshoot an Octelr Overturet 350 remotely. Because of the nonstandard baud rate of Octel’s proprietary modem, Octel Communications does not recommend using it for PC-based applications such as Octel Call Detail Recordst (Octel PC/CDRt).
Multiple Terminal Access Customers can purchase the asynchronous communications processor (ACP) card for the Octel Overture 350. The ACP card provides seven 25-pin connectors for up to seven multiple-terminal access (MTA) SMTs installed at local or remote locations. With multiple terminal access (MTA), up to seven system managers can access the server menus simultaneously from their separate terminals to make configuration changes, review status logs, and perform other control functions. However, the ACP/MTA software prevents more than one SMT from accessing a specified SMT menu at the same time. Without MTA, a maximum of three system managers can access the server menus.
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Serial Channel Configuration Through the SMT, serial channels can be configured on the Octel Overture 350 main distribution board and the Octel Overture 250 CCF card. This configuration allows -
Multiple SMT access
-
Simultaneous SMT and RDAC service access
-
A configurable baud rate
The serial-channel configuration improves task functionality by increasing the number of SMTs available for a single system. It also adds control and convenience by bringing several SMT functions on-screen. The configuration also improves the speed of on-screen entry.
The Terminal Keyboard System managers use the terminal keyboard to enter information in the server menus. For information about the keyboard for your terminal, refer to the documentation that came with your terminal.
Using Printers Customers can purchase a printer from Octel, or from an outside source for use with the SMT. Refer to Chapter 3, page 3-1 for a list of compatible printers. You can use a printer to print system menus, statistics, distribution lists, usage reports, and maintenance information. These printouts provide a permanent record of the current server configuration. Service personnel use printers to print troubleshooting information, such as diagnostics and status logs.
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SETTING UP SYSTEM MANAGER TERMINALS
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Overview Use the procedures in this chapter to connect the terminal to the server, configure the terminal parameters, start up the server, and configure the CPU serial channels. Octel ships the Wyse 55ES terminal with its servers, but the following types of terminals will also function. -
Wyse 50 or HP 700/43
-
AT&T teletype 4425/5425
-
DEC VT102/220
If you are using a terminal other than the one shipped by Octel, you might need to make some changes to the following procedures.
Meeting Cable Requirements Octel provides a 25-foot (7.6 meter) cable to attach the SMT to the server. The SMT can be located up to 50 feet from the server; however, for anything above 25 feet you must provide your own cable. Refer to Table 2-1 for the correct cable part numbers.
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ÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁ Table 2-1. Cable Requirements.
Server
Required Cable
Octel Overture 250 Octel Overture 350
P/N 057–1335–000 P/N 057–1174–000
If you are setting up a terminal more than 50 feet from the server you must use a modem, refer to Chapter 4 for details. If you are setting up a terminal other than the one supplied by Octel, you might have different cable requirements; refer to the manufacturer’s manual supplied with the terminal.
Connecting the Terminal to the Server To connect the terminal to the server, do the following: 1. If the terminal has not been unpacked, carefully remove it from the container. Do not use sharp instruments to unpack the terminal. Sensitive components might be damaged.
Caution! Save all packing materials, in case the terminal must be reshipped or relocated. For specific instructions about unpacking the terminal, refer to the manufacturer’s manual supplied with the terminal. 2. Place the terminal on a sturdy table or desk within 50 feet of the server. 3. Make sure the power switch is off. 4. Connect the keyboard to the terminal, according to the installation instructions that came with your terminal. 5. Plug the terminal cable into the terminal connector on the back of the terminal, according to the installation instructions that came with your terminal. 6. Open the server cabinet. The door is in the front of the 250 and at the rear of the 350.
Warning! Edition 2
Only certified service engineers should open the back of the Octel Overture 350 cabinet to connect the terminal cable. This cabinet contains high voltages and could cause personal injury.
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7. Put on an antistatic wrist strap and clip it to the server chassis. 8. Connect the terminal cable to the server, as described below. Refer to Figure 2-1 and Figure 2-2 to locate the channel connector for the terminal.
ÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁ If the server is . . .
Octel Overture 250
Octel Overture 350
And the terminal is . . .
Then connect the . . .
The primary SMT
DB9 end of the RS-232C cable to the CONSOLE connector on the combination CPU–file (CCF) card, using a DB9-to-DB25 cable plugged into a full-duplex null-modem adapter.
A secondary SMT
DB9 end of the RS-232C cable to connector ASYNC3, ASYNC1, or ASYNC2 on the CCF card.
The primary SMT
Right-angle connector on the RS-232C cable to the J50 connector on the main distribution board. Remove the null-modem adapter from the end of the SMT cable.
A secondary SMT
Cable to connector J43, J44, or J46, using a null-modem connector.
9. Close the server cabinet. 10. Connect the power cable to the back of the terminal. Refer to the installation instructions that came with your terminal for the location of the power connector on the terminal. 11. Plug the power cable into a grounded, electrical 110-Vac (or 230 Vac in Europe) outlet. 12. Press the power button to turn on the terminal. Listen for an immediate beep, which indicates that there is power to the terminal. 13. Configure the terminal according to the installation instructions that came with your terminal. Refer to the “Recommended Terminal Parameter Settings” section, page 2-6. If you are using the terminal that was shipped with your server, the terminal was setup at the factory to work with the server so no configuration is required.
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CCF CARD PWR
ERR
RST
NSA TEMP
SA
OOS CALL
YEL
RED
IN
OUT
DS3
0DS
DS4
1DS
DS5
2DS
LAN SYNC
CPU CHANNEL*
FUNCTION
4
CONSOLE
PRIMARY SMT
3
ASYNC 3
SECONDARY SMT
1
ASYNC 1
SECONDARY SMT
2
ASYNC 2
SECONDARY SMT
MODEM 000226 000229
* Defined in menu 6.3.
OCTEL OVERTURE 250
Figure 2-1. CCF Card Port Configuration for the Octel Overture 250.
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VIEW A S2 S1 J43 J44 J45 J46 J47 J48 J49 J50
SECONDARY SMT (CPU CHANNEL 2) SECONDARY SMT (CPU CHANNEL 3) SECONDARY SMT (CPU CHANNEL 1)
PRIMARY SMT (CPU CHANNEL 4) REMOTE DIAGNOSTICS
VIEW A
REAR OF OCTEL OVERTURE 350
Figure 2-2. Main Distribution Board Port Configuration for the Octel Overture 350.
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Configuring The Terminal After turning on the terminal power for the first time, check the terminal parameters to make sure that they are correct for the server. This section lists the recommended terminal parameters for making a terminal work with Octel servers. Refer to the documentation that came with your terminal for procedures to set up these parameters. Parameters not listed here can be set as desired.
Recommended Terminal Parameter Settings The recommended terminal parameter settings are listed below. Parameter names may differ with your terminal. Parameter Columns Enhance Mode Block End Auto Scroll Block Mode Protect Mode Baud Rate Data Bits Parity Stop Bits Communications Rcv Handshaking Xmt Handshaking
Setting 80 Off Us/Cr on Character Off 1200 or 9600 (modem and aux) 8 (modem and aux) None (modem and aux) 1 (modem and aux) Full Duplex Xon/Xoff (modem and aux) Xon/Xoff (modem and aux)
Starting Up the Server After you connect the terminal to the server and set the terminal parameters, start up the server. Refer to the appropriate server service manual for the startup procedure. When the server receives power for the first time, it performs a series of self-diagnostic tests. After the diagnostic tests are completed, you are prompted to enter the boot command. Before you boot the server, select the terminal type. The server will not boot until the correct terminal type has been selected.
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To select the terminal type, do the following: 1. At the boot prompt, press Ctrl+D then press R. The TERMINAL SELECTION OPTIONS menu appears, as shown in Figure 2-3.
CURRENT TERMINAL TYPE:
1
1 - WYSE 50 (or HP
1
1
TERMINAL SELECTION OPTIONS
1
700/43)
2 - AT&T TELETYPE 4425/5425 3 - VT102/220 1–0101 2–0011 3–0000 4–1100 5–1010 6–1000 7–0010 X - EXIT SELECT TERMINAL TYPE
Figure 2-3. TERMINAL SELECTION OPTIONS Menu.
2. Type one of the following values, then press Return: 1 if the terminal is an HP 700/43 or Wyse 50. 2 if the terminal is an AT&T 4425 or 5425. 3 if the terminal is a DEC VT102 or VT220. Note: The Wyse 55ES terminal shipped with Octel servers emulates a Wyse 50. Therefore, if you are using a Wyse 55ES, select option 1 for the terminal type. 3. Press X to exit the TERMINAL SELECTION OPTIONS menu. 4. When prompted to enter the boot command, type A to boot the server. If the server has not been initialized, menu 0 appears on the screen. Otherwise, the Main Menu appears. 5. If you have a problem booting the server, refer to Chapter 6. Otherwise, refer to the “Configuring the CPU Serial Channels” section, page 2-8.
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Peripheral Equipment
Configuring the CPU Serial Channels After setting up the terminal and starting up the server, configure the CPU serial channels on the server, using menu 6.3, Define CPU Serial Channel. 1. Log on to the server using the system manager password. 2. From the Main Menu, type 6 and press Return to access Menu 6 – Dialing and Serial Channel Parameters. 3. To access menu 6.3, Define CPU Serial Channel, type 3, and press Return. 4. Type the number that corresponds to the CPU channel for the terminal being configured in the Channel Number to Be Defined: field, and press Return. Refer to Figure 2-1 or Figure 2-2 for the appropriate CPU channel associations for your server. 5. In the Channel Type: field for the Octel Overture 250, type one of the following values, then press Return: 1 – System Terminal 3 – Direct Integration For the Octel Overture 350, type one of the following values, then press Return: 1 – System Terminal 2 – PC-based MTA 3 – Direct Integration 4 – From ACP for Terminals 6. In the CPU Baud Rate: field, type one of the following values, then press Return. 1 – 1200 Baud 2 – 9600 Baud 3 – 19200 Baud The CPU baud rate must match the terminal baud rate. The recommended baud rate is 9600. 7. In the Type of Terminal on This Channel: field, type one of the following values, then press Return: 1 for a Wyse 50 or HP 700/43 2 for the AT&T 4425/5425 terminal 3 for a DEC VT102/VT220 terminal
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Note: The Wyse 55ES terminal shipped with Octel servers emulates a Wyse 50. Therefore, if you are using a Wyse 55ES, select option 1 for the terminal type. 8. After completing the fields, press the Send key to save the changes. 9. If you are setting up more than one SMT, repeat steps 4 through 8. 10. After making the changes to menu 6.3, reboot the server to save the changes as follows: a. Shut down the server. Refer to the appropriate section of the server service manual for the system-shutdown procedure. b. Start up the server. c. When prompted to enter the boot command, type A to boot the server into normal operation. 11. Verify that the server is operational and the CPU channels are active. a. Log on to the server using the system manager password. b. From the Main Menu, type 6 and press Return to access Menu 6 – Dialing and Serial Channel Parameters. c. To access menu 6.3, Define CPU Serial Channel, type 3 and press Return. On the screen, the Active Type and Stored Type columns should display SMT for the CPU channels you have entered. If these columns display SMT for the CPU channels you have entered, the channels were configured correctly and are operational. If the Active Type column is blank but the Stored Type column displays SMT, the reboot process was not correct. Reboot the server and verify that it is operational, as described in steps 10 and 11.
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SETTING UP PRINTERS
3
Overview Octel Communications ships the Epson FX–870 printer with Overture 250 and 350 servers. Any of the following printers can also be used: -
Fujitsu DL1250
-
Fujitsu DL1200
-
Fujitsu DX2100 and DX2300
-
Okidata ML320
-
AT&T
-
Mannesmann Tally MT290
Before setting up your printer, read the “Meeting Cable Requirements” section, page 3-2, to make sure that you have the correct serial-interface cable.
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Meeting Cable Requirements You must have a serial interface cable that meets the following requirements: -
The cable at the printer end must have a 25-pin male connector, such as a Cannon DB-25P or equivalent.
-
The cable must be no more than 50 feet (15.2 m) long.
Refer to Table 3-1 for the correct cable.
ÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁÁ Table 3-1. Serial Interface Cable Requirements. Terminal
HP 700/43 Wyse 55ES DEC VT102 or VT220
Required Cable
P/N 057–1149–000 P/N 058–1089–000 Refer to the DEC user’s manual
Setting Up the Printer Setting up the printer requires four procedures: -
Unpacking the printer
-
Connecting the printer to the SMT
-
Checking the printer parameters
-
Testing the printer
Refer to your printer and SMT manuals for the necessary procedures.
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SETTING UP REMOTE TERMINALS
4
Overview Typically, the system manager terminal (SMT) is connected to the server with the 25-foot (7.6 meter) cable provided with the server. However, you can locate the SMT between 25 and 50 feet from the server by using a cable that you supply. If you require that the SMT be located more than 50 feet (15.2 meters) from the server, you must use a modem. This chapter provides procedures for connecting a remote SMT or personal computer to the OctelR Overturet server through a modem. The modem commands necessary for correct communication with the server are also discussed. You should have a working knowledge of modems and how they are connected before using this chapter. Three types of modems are discussed in this chapter: -
The VP modem is the modem connected to the server.
-
The SMT modem is the modem connected to the remote SMT.
-
The PC modem is the modem connected to the remote PC.
Octel Communications Corporation provides information about peripheral equipment as a service to its customers. Octel does not support remote SMTs and does not endorse specific modems, other than the Boca 14.4 Kbps V.32bis modem. Octel does not provide service for peripheral equipment, unless that equipment was purchased through Octel. The information in this chapter was not certified or tested by Octel. However, customers report that it is correct. Customers are responsible for modem communication and compatibility, including installation and maintenance of modem equipment.
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Considering Security Because a remote connection to the server is made through a dial-up modem, consider any security that might be required. When you use a dial-up modem that has a direct-dial number for access, anyone with a Hayes-compatible modem can dial the VP modem and attempt to access the SMT. Therefore, Octel suggests that the modem telephone line be an extension, with no direct outside access. Use responsible networking procedures by disconnecting from the server after each transaction or session. If you terminate a session incorrectly or incompletely, the communication path remains open and is vulnerable to unauthorized access for approximately 10 minutes. For additional security, install a black-box interception device that detects carrier drop and immediately logs out of the SMT port.
Checking the Major Tasks Refer to the following checklist for the major tasks required for setting up a remote terminal or PC for remote system management. This checklist points you to the section that describes the task in detail.
ÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁ Task
Description
1.
Determine the physical setup to be used for remote system management. Remote system management is performed by either a remote terminal or a PC equipped with terminal-emulation software.
“Determining the Physical Setup,” page 4-3
2.
Obtain the necessary components. The components required for a remote SMT differ slightly, depending on whether a remote terminal or a PC is used.
“Obtaining the Required
3.
Configure and connect the VP modem to the server.
“Configuring and Connecting the VP Modem,” page 4-7
4.
If a terminal is to be used as an SMT, connect the SMT modem to the remote SMT.
“Connecting the SMT Modem to a Remote Terminal,” page 4-14
If a PC is to be used as an SMT, connect the PC modem to the PC.
“Connecting the PC Modem to a PC,” page 4-17
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Section
Components,” page 4-5
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Determining the Physical Setup The server can support two SMT connections and a service-terminal connection. Figure 4-1 shows the connections when a remote terminal is used. Figure 4-2 shows the connections when a remote PC is used.
VP MODEM
TELEPHONE JACK TELEPHONE LINE
SERVER
LOCAL SMT
TELEPHONE JACK
SMT MODEM WYSE 55 OR HP 700/43 TELEPHONE (OPTIONAL)
REMOTE SMT
WYSE 55 OR HP 700/43
Figure 4-1. Modem Connections Using a Remote Terminal.
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VP MODEM
SERVER
TELEPHONE JACK
LOCAL SMT
WYSE 50 OR HP 700/43
TELEPHONE LINE
TELEPHONE JACK
PC MODEM
TELEPHONE (OPTIONAL)
REMOTE PC
Figure 4-2. Modem Connections Using a Remote PC.
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Obtaining the Required Components You need two modems to connect a remote SMT to the server. Locate one modem at the server site and the other at the remote-terminal site. You can use a PC for the remote terminal if a terminal-emulation program, such as ProComm Plus or MIRROR III, that supports Wyse 50, HP700/43, AT&T 4425/5425, or DEC VT100/VT102/VT220 terminal emulations is installed. Note: The Wyse 55ES terminal, normally shipped by Octel with its servers, emulates the Wyse 50 terminal. The modem that works best for this application is the Boca 14.4Kbps V.32bis modem, which is a 14400-baud modem. The server communicates at either 1200 baud or 9600 baud; 9600 baud is recommended for remote system management. The following three sections provide lists of components needed to connect modems to the server and to a remote terminal or PC. The customer must supply all of these components. If the server has already been set up for remote online upgrades, all modem hardware for remote system management is already in place.
Obtaining Components To Connect a Modem to the Server You must have the following components to connect a modem to the server:
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External Boca 14.4Kbps V.32bis modem (available from Octel)
-
Null-modem connector, P/N 278-1083-000 (Octel Overture 350 server only)
-
Cable -
For the Octel Overture 350 server, use the SMT cable with a DB25 connector, P/N 057–1270–000
-
For the Octel Overture 250 server, use the modem cable provided with the server, P/N 057–1325–000
-
2- or 4-wire modular telephone cord to connect the modem to the telephone line (usually supplied with the modem.)
-
110-Vac power receptacle (230 Vac in Europe) for modem power.
-
Telephone line with RJ11 jack.
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Obtaining Components To Connect a Modem to a Remote Terminal You must have the following components to connect a modem to a remote terminal: -
External Boca 14.4Kbps V.32bis modem (available from Octel)
-
Straight, 25-pin, male-to-male cable to connect the terminal to the modem (Only pins 2, 3, and 7 are used.)
-
2- or 4-wire modular telephone cord to connect the modem to the telephone line (usually supplied with the modem)
-
110-Vac power receptacle (230 Vac in Europe) for modem power
-
110-Vac power receptacle (230 Vac in Europe) for the terminal
-
Telephone line with RJ11 jack
The terminal should be a Wyse 55ES; however, any terminal that emulates the Wyse 50 can be used as a remote terminal. The server also supports HP700/43, DEC VT100/VT102/VT220 and AT&T 4425/5425 terminals. Most terminal-emulation programs also support terminal emulation for the the DEC VT100 family. Only connections to the Wyse 55ES are described here. Before using a VT100 emulation, set the terminal type on the server for the DEC VT102.
Obtaining Components To Connect a Modem to a Remote PC The following components are required to connect a modem to a remote PC:
Edition 2
-
External Boca 14.4Kbps V.32bis modem (available from Octel)
-
25- to 25-pin, male-to-female cable, or 25- to 9-pin, male-to-female cable, depending on the your type of COM port
-
2- or 4-wire modular telephone cord to connect the modem to the telephone line (usually supplied with the modem)
-
Terminal emulation software, installed and configured
-
110-Vac power receptacle (230 Vac in Europe) for modem power, if an external modem is used
-
110-Vac power receptacles (230 Vac in Europe) for the PC, monitor, and printer, if used
-
Telephone line with RJ11 jack
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The PC must be an IBM or IBM-compatible with a serial COM port for the modem and enough memory to run the communications software. If the PC is used for other functions, there should be enough memory to run both the terminal-emulation software and other applications. You must have approximately 400 KB of conventional memory to run MIRROR III, or approximately 200 KB to run ProComm Plus.
Configuring and Connecting the VP Modem Use the following procedures for the VP modem: -
Configure the VP modem.
-
Connect the VP modem to the Octel Overture 250 server.
-
Connect the VP modem to the Octel Overture 350 server.
-
Configure the CPU channels (Octel Overture 350 server only).
Configuring the VP Modem Before you connect the VP modem to the server, configure the modem from any terminal or PC, as follows: 1. Connect the modem to any terminal or PC using the appropriate cable. 2. Configure the terminal or PC communications program to 9600 baud, 8 bits, no parity, 1 stop bit, and full-duplex operation. 3. Connect the modem power source. 4. Turn on the modem power switch. Check that the TR (terminal ready) and MR (modem ready) LEDs on the modem are lit. 5. From the keyboard, type AT, and press the Return key. Depending on the current modem configuration, either OK or 0 appears on the screen. If either of these appears, skip to step 8. 6. If nothing appears on the screen after you have pressed Return, watch the RD (receive data) and the SD (send data) LEDs on the front of the modem as you type AT E1 on the keyboard. The RD and the SD LEDs should light as you type the commands. The modem is now configured to echo the keyboard commands. If the LEDs light, skip to step 8.
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7. If the RD and SD LEDs do not light as you type the commands, make sure that the cabling between the modem and the terminal or PC is correct. If the modem still does not respond, make sure that the terminal or PC parameters are configured correctly, such as serial port configuration and the serial port number in the communications software. 8. After communication has been established with the modem, type ATE0Q1&C1&D0S0=1S37=9&K0&Y0&W0, and press Return. (You can enter the commands in either upper-case or lower-case letters.) Refer to Table 4-1 for descriptions of the of the commands.
ÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁ Table 4-1. VP-Modem Command Descriptions.
Command
AT E0 Q1 &C1 &D0 S0=1 S37=9 &K0 &Y0 &W0
Description
Attention, modem configuration commands follow. Do not echo characters. Do not return result codes. Track status of carrier-detect. Ignore status of DTR. Set modem to answer after 1 ring. Set DCE speed to 9600. Disable local flow control. Set user profile 0 as power-on configuration. Write current configuration to user profile 0.
9. Type AT&V and press Return to view the modem configuration. Check that the modem settings match the configuration values shown in Figure 4-3 for the correct configuration values. Refer to the Boca 14.4Kbps V.32bis MODEM manual for more information about configuring the modem.
AT&V ACTIVE PROFILE: B1 E0 L1 M1 N1 Q1 T V1 W0 X4 Y0 &C1 &D0 &G0 &J0 &K0 &Q5 &R1 &S0 &T4 &X0 &Y0 S00:001 S01:000 S02:043 S03:013 S04:010 S05:008 S06:002 S07:050 S08:002 S09:006 S10:014 S11:095 S12:050 S18:000 S25:005 S26:001 S36:007 S37:009 S38:020 S44:020 S46:138 S48:007 S95:046 STORED PROFILE 0: B1 E0 L1 M1 N1 Q1 T V1 W0 X4 Y0 &C1 &D0 &G0 &J0 &K0 &Q5 &R1 &S0 &T4 &X0 S00:001 S02:043 S06:002 S07:050 S08:002 S09:006 S10:014 S11:095 S12:050 S18:000 S36:007 S37:009 S40:105 S41:135 S46:138 S95:046
Figure 4-3. VP Modem Configuration.
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Connecting the VP Modem to the Octel Overture 250 Server After configuring the modem, disconnect it from the terminal or PC and connect it to the server. Refer to the Octel Overture 250 service manual, and do the following: 1. Connect one end of the modem cable (P/N 057–1325–000) to the MODEM connector on the combination CPU–file (CCF) card. Refer to Figure 4-4 for the location of the connector. 2. Connect the other end of the modem cable to the RS-232 connector of the back of the modem. Refer to the documentation that came with your modem for the location of this connector. 3. Connect one end of the modular telephone cord into the telephone jack. 4. Connect the other end of the modular telephone cord to the jack labeled LINE on the modem. 5. Connect the power cord to the modem. Refer to the manual that came with your modem for details.
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Peripheral Equipment
CCF CARD PWR
ERR
RST
NSA
SA
OOS
YEL
RED
IN
OUT
3
0
4
1
5
2
LAN SYNC
CPU CHANNEL*
FUNCTION
4
CONSOLE
PRIMARY SMT
3
ASYNC 3
SECONDARY SMT
1
ASYNC 1
SECONDARY SMT
2
ASYNC 2
SECONDARY SMT
MODEM 000226 000229
* Defined in menu 6.3.
OCTEL OVERTURE 250
Figure 4-4. Modem Connector on the Octel Overture 250 CCF Card.
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Connecting the VP Modem to the Octel Overture 350 Server After configuring the modem, disconnect it from the terminal or PC and connect it to the server. Refer to the Octel Overture 350 service manual, and do the following: 1. Insert the null-modem connector into the RS-232 connector on the modem. 2. Connect one end of the SMT cable to the other end of the null-modem connector. 3. Connect the other end of the SMT cable to J43, J44, or J46 on the main distribution board of the server. Refer to Figure 4-5 for the location of the connectors. 4. Connect one end of the modular telephone cord into the telephone jack. 5. Connect the other end of the modular telephone cord to the jack labeled LINE on the modem. Refer to the manual that came with your modem for details. 6. Connect the power cord to the modem. Refer to the manual that came with your modem for details.
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VIEW A S2 S1 J43 J44 J45 J46 J47 J48 J49 J50
MODEM CONNECTOR (CPU CHANNEL 2)
MODEM CONNECTOR (CPU CHANNEL 3)
J25 CONNECTOR (RDAC)
MODEM CONNECTOR (CPU CHANNEL 1)
VIEW A
OCTEL OVERTURE 350 Figure 4-5. Modem Connectors on the Octel Overture 350 Main Distribution Board.
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Configuring the CPU Serial Channels for the Octel Overture 350 Server After connecting the VP modem to the server, configure the CPU serial channel on the server using menu 6.3, Define CPU Serial Channel. If you are setting up a remote diagnostic administrative center (RDAC), skip this procedure. 1. From the local SMT, log onto the server using the system manager password. 2. From the Main Menu, type 6 and press Return to access Menu 6 – Dialing and Serial Channel Parameters. 3. Type 3 and press Return to access menu 6.3, Define CPU Serial Channel. 4. Type the number of the CPU channel in the Channel Number To Be Defined: field, and press Return. Refer to Figure 4-5 for the CPU channel numbers. 5. Type 1 in the Channel Type: field, and press Return. 6. In the CPU Baud Rate: field, type one of the following values, then press Return. 1 – 1200 Baud 2 – 9600 Baud 3 – 19200 Baud The baud rate must match the terminal baud rate. 9600 is the recommended baud rate. 7. In the Type of Terminal on this Channel: field, type one of the following, then press Return. 1 for a Wyse 50 or HP 700/43 terminal (the Wyse 55 emulates a Wyse 50) 2 for an AT&T 4425/5425 terminal 3 for a DEC VT102/VT220 terminal 8. After completing the fields, press the SEND key to save the changes. 9. After making all required changes to menu 6.3, reboot the server to save the changes as follows: a. Shut down the server. Refer to the appropriate section of your service manual for the system-shutdown procedure. b. Start the server. c. When prompted to enter the boot command, type A and press Return for server normal operation.
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10. Verify that the server is operational and that the CPU channels are active, as follows: a. Log onto the server using the system manager password. b. From the Main Menu, type 6 and press Return to access Menu 6 – Dialing and Serial Channel Parameters. c. Type 3 and press Return to access menu 6.3, Define CPU Serial Channel. d. On the screen, the Active Type and Stored Type columns should display SMT for the channel configured. -
If the column displays SMT for the channel configured, the channel has been configured correctly and is operational.
-
If the Active Type column is blank for the channel configured, but the Stored Type column displays SMT, the reboot process was not successful. Reboot the server and confirm that it is operational, as described in steps 9 and 10.
After you configure the CPU serial channel, if you are connecting a modem to a remote terminal, proceed to the next section. If you are connecting a modem to a PC, skip to the “Connecting the PC Modem to a PC” section, page 4-17.
Connecting the SMT Modem to a Remote Terminal Use the following procedure to connect the Boca 14.4Kbps V.32bis modem to the terminal: 1. Turn on the SMT remote terminal. Following the manufacturer’s instructions, set up the terminal to communicate with the modem. Set the terminal to 9600 baud, 8 data bits, 1 stop bit, no parity, and XON/XOFF protocol for both transmit and receive (if applicable). 2. Connect one end of the straight, 25-pin, male-to-male cable to the SMT modem or datacomm connector on the back of the terminal. Refer to the documentation that came with your modem for the location of the connector. 3. Connect the other end of the 25-pin, male-to-male cable to the DB25 connector on the back of the SMT modem. 4. Connect the modular telephone cord to the RJ11 jack for the telephone line. 5. Connect the other end of the modular telephone cord to the jack labeled LINE on the back of the SMT modem. Do not connect the line cord to the jack labeled PHONE. Refer to the documentation that came with your modem for the location of the connector.
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6. Connect the power cord to the modem, and turn on the power to the modem. Refer to the documentation that came with your modem for details. 7. Type AT and press Return from the remote SMT. Depending on the current modem configuration, either OK or 0 appears on the screen. If either of these appears, skip to step 10. 8. If nothing appears on the screen after you have pressed Return, watch the RD (receive data) and the SD (send data) LEDs on the front of the modem as you type AT E1. The RD and the SD LEDs should light as you enter the commands. The modem is now configured to echo the keyboard commands. If the LEDs light as the commands are typed, skip to step 10. 9. If the RD and SD LEDs do not light as you type the commands, make sure that the cable between the modem and SMT is connected correctly. If the modem still does not respond, make sure that the terminal or PC parameters are correctly configured, such as serial-port configuration and the serial port number in the communications software. The modem connected to the remote terminal can retain the factory default settings or it can be set to the user’s normal configuration. 10. Change the modem settings as required. On the terminal keyboard, type AT&F&Y0&W0 and press Return to recall the factory defaults and write them to profile 0. The only suggested settings other than the default settings for the Boca 14.4Kbps V.32bis modem are the commands ATE1&W0 to enable character echo, and AT&K0 to disable local flow control. Because the modem might be used for purposes other than SMT emulation, you can configure the modem to be unique to your environment. Octel Communications suggests that you use one of the profiles to store the settings for SMT emulation if the modem will be used for purposes that require different settings. 11. Type AT&V and press Return to verify the modem settings by checking the modem configuration. Refer to Figure 4-6 for the correct configuration values. Refer to the Boca 14.4Kbps V.32bis MODEM manual for more information about configuring the modem.
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AT&V ACTIVE PROFILE: B16 B1 B41 B60 E0 L2M1 N1 P Q1 V1 W0 X4 S00:001 S01:000 S02:043 S03:013 S04:010 S10:014 S11:095 S12:050 S18:000 S25:005 S46:002 S48:007 S49:008 S50:016 S97:030
Y0 &A0 &C0 &D0 &G0 &J0 &K0 &Q0 &R1 &S0 &T4 &X0 &Y0 S05:008 S06:002 S07:050 S08:002 S09:006 S26:001 S36:007 S37:009 S38:020 S44:003 S108:002 S109:062 S110:002
STORED PROFILE 0: B16 B1 B41 B60 E0 L2M1 N1 P Q1 V1 W0 X4 Y0 &A0 &C0 &D0 &G0 &J0 &K0 &Q0 &R1 &S0 &T4 &X0 S00:001 S02:043 S06:002 S07:050 S08:002 S09:006 S10:014 S11:095 S12:050 S18:000 S25:005 S26:001 S36:007 S37:009 S38:020 S44:003 S46:002 S48:007 S49:008 S50:016 S97:030 S108:002 S109:062 S110:002
Figure 4-6. Remote SMT Modem Configuration.
Testing the Connection After the VP modem and the remote SMT modem are connected, place a test call from the remote SMT modem to the VP modem, as follows: 1. Turn on the power to the terminal and the modem. 2. On the terminal keyboard, type ATDT followed by the telephone number of the VP modem; for example, ATDT5551234. Then press Return. If an access code, such as 9, is required for an outside line, type the command ATDT9,5551234 and press Return. (The comma causes the modem to pause for 2 seconds before dialing the rest of the number.) The SMT modem goes off-hook and dials the number of the VP modem. When the VP modem answers, you are prompted to press Return to continue or to enter the system manager password. If either of these prompts is displayed, the modem connection is working correctly at both ends. 3. Enter the system manager password to verify that everything is working correctly. 4. To disconnect from the VP modem, type +++ to alert the modem. 5. Type ATH and press Return to disconnect the modem. 6. If the modem does not disconnect, make sure that the disconnect character is correct (modem-register S2 and register S12). Refer to the Boca 14.4Kbps V.32bis MODEM manual for details.
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Connecting the PC Modem to a PC To connect the PC modem to a PC, do the following: 1. If the terminal-emulation program has not been installed on the PC, install it using the program manufacturer’s instructions. 2. Connect one end of a 9-pin-female-to-25-pin-male cable, or a 25-pin-female-to25-pin-male cable, to the serial port on the back of the PC. Connect the other end of the cable to the connector on the back of the modem. 3. Turn on the power to the PC and start the terminal-emulation program. Configure the program for the appropriate serial port and baud rate, using the program manufacturer’s instructions. 4. From the PC keyboard, type AT, and press the Return key. Depending on the current modem configuration, either OK or 0 appears on the screen. If either of these appears, skip to step 7. 5. If nothing appears on the screen after you have pressed Return, watch the RD (receive data) and the SD (send data) LEDs on the front of the modem as you type ATE1. The RD and the SD LEDs should light as you enter the command. The modem is now configured to echo the keyboard command. If the LEDs light as the command is typed, skip to step 7. 6. If the RD and SD LEDs do not light as you type the command, make sure that the cabling between the modem and PC is correct. If the modem still does not respond, make sure that the PC parameters are correctly configured, such as serial-port configuration and the serial-port number in the communications software. The modem connected to the remote PC can retain the factory default settings or it can be set to the user’s normal configuration. 7. Change the modem settings, as required. On the PC keyboard, type AT&F&Y0&W0 and press Return to recall the factory defaults and write them to profile 0. Use these settings when the modem is powered up. The only setting suggested other than the default settings for the Boca 14.4Kbps V.32bis modem is to type the ATE1&WO command and press Return to enable character echo. 8. Type AT&V and press Return to view the modem configuration. Make sure that the modem settings are correct, referring to Figure 4-6 for the correct configuration values. Refer to the Boca 14.4Kbps V32bis MODEM manual for more information about configuring the modem.
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9. Connect one end of the modular telephone cord to the telephone jack. 10. Connect the other end of the modular cord to the jack labeled LINE on the back of the modem.
Testing the Connection After configuring and connecting the VP modem and the PC modem, place a test call from the PC to the VP modem. 1. Make sure that the power is on and the terminal-emulation program is configured correctly. If the program supports dialing directories, you can program the server-modem telephone number into a dialing directory. 2. Type ATDT, followed by the telephone number of the VP modem; for example, ATDT5551212. Then press Return. If an access code for an outside line is required, such as 9, type ATDT9,5551212, and press Return. (The comma tells the modem to pause for 2 seconds before dialing the rest of the number.) The modem goes off-hook and dials the number of the VP modem. When the VP modem answers, you are prompted to press Return or to enter the VP manager password to continue. 3. Enter the system manager password to verify that everything is working correctly. 4. To disconnect the PC modem, do one of the following: -
Type the command +++, type ATH, and press Return.
-
Use the emulation-program disconnect command.
5. If the modem does not disconnect, verify the disconnect character (modem register S2 and register S12). Refer to the Boca 14.4Kbps V32bis MODEM manual for details.
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ESTABLISHING AN RDAC
5
Overview The remote diagnostic administrative center (RDAC) is an HP 700/43 or a Wyse 55ES terminal, or other terminal that can emulate a Wyse 50 terminal, attached to a modem at a remote location. The RDAC allows service personnel to maintain and troubleshoot an Octelr Overturet 350 server remotely. RDAC is not available for the Octel Overture 250 server. This chapter explains how to set up an RDAC with with Octel’s proprietary modem, or any V.23 compatible modem. The RDAC connects to the Octel Overture 350 through a dedicated telephone line to the J25 connector on the server’s main distribution board. Because Octel’s proprietary modem requires a nonstandard baud rate, it is not recommended for PC-based applications, such as Octel Call Detail Recordst (Octel PC/CDRt). If you are using any other modem, it should be reconfigured before using it with for PC-based applications. The instructions in this chapter are for the Octel proprietary modem. If you are using another modem refer to the documentation that came with your modem. If you are connecting another type of modem to the Octel Overture 350, refer to Chapter 4.
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Obtaining the Required Components To install an RDAC with Octel’s proprietary modem for use with the Octel Overture 350, you need the following components: -
Dedicated telephone line
-
110-Vac (230 Vac in Europe) power receptacle
-
HP 700/43 or Wyse 55ES terminal (for RDAC SMT)
-
Octel’s proprietary modem, P/N 010–3600–000, or any V.23 compatible modem, such as the Bocamodem (P/N 003–1424–000)
-
RS-232C male-to-male DB-25 cable
-
267A adapter
Optionally, you can attach a standard touch-tone telephone and a printer to the RDAC.
Installing the RDAC To install the RDAC, do the following: 1. From the Octel Overture 350 location, connect the dedicated telephone line to pins 1 (ring) and 26 (tip) to the J25 connector on the main distribution board of the Octel Overture 350. Pin 1, the ring side of the tip and ring, has a blue/white wire. Pin 26, the tip side, has a white/blue wire. Use a hooded, 50-pin, male Amphenol-type connector to connect the telephone line. Figure 5-1 shows the location of the J25 connector. 2. From the RDAC location, connect one end of the DB25 cable to the RS-232C connector on the modem. If you want to be able to access the Octel Overture 350 from the RDAC without a telephone, you need a cable that does not have pins 6 or 8 on the RS-232 connector. This type of cable allows the autodial characters to be displayed on the RDAC SMT. 3. Connect the other end of the cable to the port labeled DATACOMM on the HP 700/43 terminal or to the port labeled MODEM on the Wyse 55ES terminal. 4. Attach the 267A adapter to the RJ-11 connector on the telephone. 5. Connect a standard telephone cord from the 267A adapter to the connector labeled PSTN on the modem.
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VIEW A S2 S1 J43 J44 J45 J46 J47 J48 J49 J50
J25 CONNECTOR
VIEW A
OCTEL OVERTURE 350
Figure 5-1. J25 Connector on the Octel Overture 350 Main Distribution Board.
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6. Press the AL (analog loopback) button on the modem to determine whether it generates a carrier tone. The CD and TEST LEDs light. If the CD and TEST LEDs do not light, check that the modem is receiving power. If the modem is receiving power, replace the modem. 7. Set the RDAC SMT parameters. Set the main-port baud rate to 1200. Refer to Chapter 2, page 2-6, for the correct operating parameters.
Using the RDAC You can use an RDAC to access the Octel Overture 350 either with or without a telephone.
With a Telephone To access the Octel Overture 350 from an RDAC with a telephone, do the following: 1. If you want to access the SMT menus, make sure the primary SMT is logged out. Call the system manager at the primary SMT location to log out of the Octel Overture 350. If you want to review alarms only, the primary SMT does not need to be logged out. 2. From the telephone at the RDAC location, call the Octel Overture 350 by dialing the Octel Overture 350 RDAC-dedicated telephone number, and wait for the modem carrier tone. 3. When the modem carrier tone registers, press the DATA button on the modem and hang up the telephone. A message is displayed, indicating that the RDAC is connected to the Octel Overture 350. 4. Press Return on the RDAC SMT. You are prompted to enter 1 for system access or 2 for alarm status. 5. Do one or more of the following: -
To review the alarms, type 2 and press Return.
-
To establish access to the Octel Overture 350, type 1 and press Return.
If you typed 1 and pressed Return, you are prompted to enter the system manager password.
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6. If you want to access the SMT menus, including the status log to assist in troubleshooting, type the system manager password, and press Return. The Main Menu appears. 7. When you have finished using the RDAC SMT, disconnect the call as follows: a. Return to the Main Menu. b. Press Ctrl+C. c. Press the TELE button on the modem, or turn off power to the RDAC SMT.
Without a Telephone Use the following commands when using the RDAC without a telephone:
ÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁ Command
CRNn PRNn RLN DIC CIC ABC
Description
Call request plus number to be dialed Program dial number (stored number) List stored number(s) Disregard incoming call Connect incoming call Abort call
To access the Octel Overture 350 from an RDAC without a telephone, do the following: 1. Press in the PSTN button on the modem. Make sure that all other buttons are out. 2. From the RDAC SMT, type CRNn (where n represents the special characters to be dialed), and press Return. You can enter any of the following numbers and characters for n: 0–9 :
and # (when in tone-dial mode)
< (1.5 second pause) = (3.5 seconds pause) > (4.5 seconds pause)
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The RDAC SMT displays AT, indicating that the answer tone has been detected. Other characters that might be displayed when you are using the RDAC indicate the call status, as follows:
ÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁ ÁÁÁÁÁ ÁÁÁÁÁÁÁÁÁÁÁ Character CFI INC VAL INV CPI NS AB NT AT
Description
Call-failure indicator Incoming call Valid number Invalid number Call-progress indicator Number not stored Call aborted Answer tone not detected Answer tone detected
3. When prompted, type the system manager password, and press Return. The Main Menu appears. 4. When you have finished using the RDAC SMT, disconnect the call, as follows: a. Return to the Main Menu. b. Press Ctrl+C. c. Press the TELE button on the modem, or turn off power to the RDAC SMT.
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6
Overview After you turn the system manager terminal (SMT) on, it runs a series of self-diagnostic tests. Use the diagnostic information displayed on the SMT and the procedures in this chapter to help identify and solve SMT or printer problems. If you need help, call your Octel support representative.
Solving System-Manager-Terminal Problems To diagnose and correct SMT problems, do one or more of the following:
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Check the cables and SMT parameters. For details, refer to the “Checking the Cables and System Manager Terminal Parameters” section, following.
-
Check the fields in menu 6.3 to make sure that the configuration is correct for the terminal. For details, refer to Chapter 2, page 2-8.
-
Replace the terminal, if necessary. For details, refer to the “Replacing System Manager Terminals” section, page 6-3.
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Checking the Cables and System Manager Terminal Parameters To check the cables and terminal parameters, do the following: 1. If the SMT screen remains blank, make sure that the SMT is turned on; adjust the screen intensity using the intensity-control knob. 2. Confirm that the SMT cable is connected correctly. Refer to Chapter 2, page 2-2. 3. If modems are installed between the SMT and the server, make sure that the modems are working correctly. 4. Confirm that the setup parameters, such as the SMT baud rate, are correct. Refer to Chapter 2, page 2-6, for the correct SMT parameters. Note: The following steps apply only to the Wyse 55ES terminal, which is normally shipped with Octel servers. If you are using another supported terminal, refer to the user manual supplied with your terminal. 5. If the power button on the terminal is on but the display remains blank, press any key. If the screen-saver feature has blanked the screen, this restores the screen-saver feature. 6. Turn the power off and on again. If the SMT does not beep, make sure that the power cord is attached securely to both the SMT and the power outlet. Make sure that the power outlet has power. 7. If Lock is displayed on the status line of the screen, then the keyboard is locked. Press the Break, Shift, and Ctrl keys simultaneously to reset the terminal. 8. If NoScrl is displayed on the status line, press the Scroll Lock key. 9. Press the Insert key. If Ins is displayed on the status line, the keyboard is working. If Ins is not displayed, make sure that the keyboard cable is securely connected to both the keyboard and the SMT. Replace the keyboard if necessary. 10. Access the Main Port and Auxiliary Port Setup menu and make sure that the CTS, DSR, and CD fields are set to Ignore. Refer to the manual that came with your terminal for information about changing the SMT parameters. 11. From the Main Port and Auxiliary Port Setup menu, change the communications parameter from full duplex to half duplex. 12. Exit setup mode and press any key. If the key is displayed on the screen, the keyboard and monitor are operating correctly. 13. Enter setup mode again, and change the communications parameter from half duplex to full duplex. 14. If a printer is connected to the SMT, check that the printer is either on line or turned off. A printer that is turned on but is not on line can interfere with the SMT.
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Replacing System Manager Terminals If the SMT is malfunctioning, replace it with a new one, as follows: 1. Turn off power to the SMT. 2. Disconnect the power cord. 3. Disconnect the printer and communications cables. 4. Remove the terminal. 5. Put the replacement SMT where the original SMT was located. 6. Connect the printer and communications cables to the SMT. 7. Connect the power cord. 8. Turn on power to the SMT. 9. Turn on the SMT. Listen for an immediate beep, which indicates there is power to the SMT. 10. Wait for the cursor to be displayed in the upper left corner of the screen. If a cursor does not appear, adjust the screen intensity. 11. If the replacement SMT does not function correctly, refer to “Checking the Cables and System Manager Terminal Parameters” section, page 6-2. 12. Configure the new SMT, as described in Chapter 2, page 2-6. 13. If the SMT was purchased from Octel Communications, return the original to Octel Communications.
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Solving Printer Problems This section provides procedures for solving general printing problems and problems with the Epson FX-870 printer.
General Printing Problems If the printer does not print or prints the wrong characters, do the following: 1. Confirm that the ac power cord is plugged into the power source and the printer. 2. Confirm that the printer power switch is on. 3. Confirm that the ac outlet is working. If the printer is plugged into a multiple-outlet box, make sure that the switch on the outlet box is turned on. 4. Confirm that the printer is on line. 5. Examine the printer for a paper jam. 6. Run the printer’s internal self-test (if it has one) to make sure that the printer is functional. Refer to the user manual supplied with the printer for instructions. 7. Confirm that the correct interface cable is connected to the printer. Refer to Chapter 3, page 3-2, for the correct cable. 8. Confirm that the interface cable is connected to the serial interface connector, that its pins are not bent, and that the cable is connected at both ends. 9. Confirm that the correct port is set for the terminal. Refer to Chapter 2, page 2-8. 10. Confirm that the SMT and printer are configured with the same parameters. 11. Access menu 4 to confirm that the ports have not been disabled. 12. If the printer still is not working correctly or if an error message appears on the screen, call your Octel support representative.
Epson FX-870 Printing Problems If you are using an Epson FX-870 printer and it starts to print incorrectly after printing 10 or so pages, the handshaking parameter is probably not set correctly. To correct this problem, set handshaking to Xon/Xoff. Refer to the manual that came with your printer for details.
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Index Symbols
C
&C1 modem command, 4-8
&W0 modem command, 4-8
Cables printer (serial interface) connection, 3-2 serial interface requirements, 3-2 SMT connecting to server, 2-2 to 2-5 requirements, 2-1 to 2-2
&Y0 modem command, 4-8
Call Detail Records program (PC/CDR), 1-3
Numbers
CCF card card-port configuration, 2-4 modem connector, 4-10 serial channel configuration, 1-4, 2-8 to 2-9, 4-13 to 4-14
&D0 modem command, 4-8 &K0 modem command, 4-8
267A adapter, 5-2
CFI, RDAC call status, 5-6
A
Channel Number to Be Defined: field, 2-8, 4-13
AB , RDAC call status, 5-6 ABC, RDAC command, 5-5 ACP, 1-3 Active Type column, 2-9, 4-14
Channel Type: field, 2-8 CIC, RDAC command, 5-5 Connectors modem cable, 4-5 printer cable, 3-2 CPI, RDAC call status, 5-6
Asynchronous communications processor (ACP), 1-3
CPU Baud Rate: field, 2-8 to 2-9, 4-13 to 4-18
AT
CPU serial channel configuration, 1-4, 2-8 to 2-9, 4-13 to 4-14 modem command, 4-7, 4-8 RDAC call status, 5-6
CRNn, RDAC command, 5-5
D B
DB-25 connector, 5-2
Baud rate configurable, 1-4 CPU serial channel configuration, 2-8 to 2-9, 4-13 to 4-18 RDAC modem, 1-3
DB-25P connector, 3-2
Black-box interception device, 4-2
DIC, RDAC command, 5-5
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DEC VT102 terminal, serial interface cable requirements, 3-2 DEC VT220 terminal, serial interface cable requirements, 3-2
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E, F, G E0 modem command, 4-8 Epson FX-80 Printing Problems, 6-4
H
&Y0, 4-8 AT, 4-8 E0, 4-8 Q1, 4-8 S0=1, 4-8 S37=9, 4-8
Mirror III, 1-3
Modems baud rate configurable, 1-4 RDAC modem, 1-3 components required, 4-5 to 4-7 PC modem connection, 4-17 to 4-18 testing, 4-18 physical setup, 4-3 to 4-4 RDAC call status characters, 5-6 commands, 5-5 described, 1-3, 5-1 installing, 5-2 to 5-4 overview, 5-1 PC-based applications, 1-3 required components, 5-2 using with telephone, 5-4 to 5-5 using without telephone, 5-5 to 5-6 remote SMT, testing, 4-16 to 4-18 remote terminal connection, 4-14 to 4-16 SMT modem configuration, 4-15 to 4-16 test call, 4-16 security, 4-2 VP modem commands described, 4-8 configuring, 4-7 to 4-8 connecting to server, 4-9 to 4-10 CPU serial channel configuration, 4-13 to 4-14 procedures, 4-7 test call, 4-16
Modem commands &C1, 4-8 &D0, 4-8 &K0, 4-8 &W0, 4-8
Multiple terminal access (MTA) ACP board, 1-3 described, 1-3 serial channel configuration, 1-4, 2-8 to 2-9, 4-13 to 4-14
HP 700/43 terminal, serial interface cable requirement, 3-2
I INC, RDAC call status, 5-6 INV, RDAC call status, 5-6
J, K, L J25 connector, 5-3
M Main distribution board (Octel Overture 350) configuration, 2-5 J25 connector, 5-3 modem connectors, 4-12 serial channel configuration, 1-4, 2-8 to 2-9, 4-13 to 4-14 Menu 6.3 Active Type column, 2-9, 4-14 Channel Number to Be Defined: field, 2-8, 4-13 to 4-18 Channel Type: field, 2-8, 4-13 CPU Baud Rate: field, 2-8 to 2-9, 4-13 to 4-18 Stored Type column, 2-9, 4-14 Type of Terminal on This Channel: field, 2-8 to 2-9, 4-13 to 4-18
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Index
N NS, RDAC call status, 5-6 NT, RDAC call status, 5-6
In-3
PC-based applications PC/CDR, 1-3 ProComm Plus, terminal emulation, 1-3 use with RDAC not recommended, 1-3 PC/CDR, 1-3
O Octel PC/CDR, 1-3 Overture 250 CCF card-port configuration, 2-4 distance from SMT, 1-2, 1-3, 2-2, 4-1 modem connection components required, 4-5 serial channel configuration, 1-4, 2-8 to 2-9, 4-13 to 4-14 SMT connection, 2-2 to 2-5 starting, 2-6 to 2-7 VP modem connection, 4-9 to 4-11 Overture 350 distance from SMT, 1-2, 1-3, 2-2, 4-1 main distribution board configuration, 2-5 modem connection components required, 4-5 remote diagnostic administration center (RDAC), 5-1 to 5-6 call status characters, 5-6 commands, 5-5 described, 1-3, 5-1 installing, 5-2 to 5-4 overview, 5-1 PC-based applications, 1-3 required components, 5-2 using with telephone, 5-4 to 5-5 using without telephone, 5-5 to 5-6 serial channel configuration, 1-4, 2-8 to 2-9, 4-13 to 4-14 SMT connection, 2-2 to 2-5 starting, 2-6 to 2-7 VP modem connection, 4-9 to 4-10
P PC modem connection, 4-17 to 4-18 components required, 4-6 to 4-7 physical setup, 4-4 testing, 4-18
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PCs, remote SMTs, 1-3 Primary SMT, 1-2 Printers serial interface cable, requirements, 3-2 setting up, 3-2 supported printers, 3-1 uses, 1-4 Printing troubleshooting, 6-4 uses, 1-4 PRNn, RDAC command, 5-5 ProComm Plus, terminal emulation, 1-3
Q Q1 modem command, 4-8
R RDAC call status AB, 5-6 AT, 5-6 CFI, 5-6 CPI, 5-6 INC, 5-6 INV, 5-6 NS, 5-6 NT, 5-6 VAL, 5-6 RDAC commands ABC, 5-5 CIC, 5-5 CRNn, 5-5 DIC, 5-5 PRNn, 5-5 RLN, 5-5
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In-4
Peripheral Equipment
Remote diagnostic administration center (RDAC), 5-1 to 5-6 call status characters, 5-6 commands, 5-5 described, 1-3, 5-1 installing, 5-2 to 5-4 overview, 5-1 PC-based applications, 1-3 required components, 5-2 using with telephone, 5-4 to 5-5 without telephone, 5-5 to 5-6 Remote SMT described, 1-3 modem connection, testing, 4-16 to 4-18 setup, 4-1 to 4-18 major tasks, 4-2 overview, 4-1 PC modem connection, 4-17 to 4-18 physical setup, 4-3 to 4-4 required components, 4-5 to 4-7 security issues, 4-2 SMT modem connection, 4-14 to 4-16 VP modem configuration, 4-7 to 4-14 VP modem connection, 4-9 to 4-10 Remote terminal connection components required, 4-6 modem, 4-6 modem cable, 4-6 RJ11 jack, 4-6 telephone cord, 4-6 Replacing the SMT, 6-3 RJ11 jack, 4-5, 4-6 RLN, RDAC command, 5-5
S S0=1 modem command, 4-8 S37=9 modem command, 4-8 Secondary SMT, 1-3 Security and remote connection, 4-2
Edition 2
Serial channel configuration, 1-4, 2-8 to 2-9, 4-13 to 4-14 Serial interface cable, requirements, 3-2 Server cabinet distance from SMT, 1-2, 1-3, 2-2, 4-1 Setting up printers, 3-2 SMT, cable requirements, 2-1 Stored Type column, 2-9, 4-14 Support, 6-1 System manager terminal (SMT) cables direct connection, 1-2 remote connection, 1-3 connecting to server, 2-2 to 2-5 described, 1-1 to 1-2 direct connection, 1-2 distance from server, 1-2, 1-3, 2-2, 4-1 illustrated, 1-2 multiple terminal access (MTA) described, 1-3 primary, 1-2 printer connection, cable requirements, 3-2 remote described, 1-3 major tasks, 4-2 overview, 4-1 PC modem connection, 4-17 to 4-18 physical setup, 4-3 to 4-4 required components, 4-5 to 4-7 security issues, 4-2 setup, 4-1 to 4-18 SMT modem connection, 4-14 to 4-16 VP modem configuration, 4-7 to 4-14 VP modem connection, 4-9 to 4-10 remote diagnostic administration center (RDAC), 5-1 to 5-6 call status characters, 5-6 commands, 5-5 described, 1-3, 5-1 installing, 5-2 to 5-4 overview, 5-1 PC-based applications, 1-3 required components, 5-2 using with telephone, 5-4 to 5-5 using without telephone, 5-5 to 5-6
101–1386–001
Index
System manager terminal (SMT) (continued) replacing, 6-3 secondary, 1-3 serial interface cable requirements, 3-2 service personnel tasks, 1-1 starting the server, 2-6 to 2-7 system manager tasks, 1-1 TERMINAL SELECTION OPTIONS menu, 2-7 troubleshooting, replacing terminals, 6-3 unpacking, 2-2
In-5
printer problems, 6-4 SMT problems, 6-1 to 6-3 replacing terminals, 6-3 Type of Terminal on This Channel: field, 2-8 to 2-9, 4-13 to 4-18
U Unpacking the printer, 3-2 the SMT, 2-2
T Telephone line modem connection components, 4-5, 4-6 RDAC components, 5-2 using RDAC, 5-4 to 5-5 TERMINAL SELECTION OPTIONS menu, 2-7 Testing PC modem connection, 4-18 remote SMT modem connection, 4-16 to 4-18 Troubleshooting overview, 6-1
101–1386–001
V, W, X, Y, Z VAL, RDAC call status, 5-6 VP modem commands described, 4-8 configuring, 4-7 to 4-8 connecting to server, 4-9 to 4-10 CPU serial channel configuration, 4-13 to 4-14 procedures, 4-7 test call, 4-16
Edition 2
