Training Title

PERFORMANCE IMPROVEMENT PLANNING Training Duration 5 days Training Venue and Dates Performance Improvement Planning

5

23 – 27 Feb

$4,500

Kuala Lumpur. Malaysia

In any of 5 star hotel. Exact venue will be informed once finalized Training Fees • 4,500 US$ per participant for Public Training includes Materials/Handouts, tea/coffee breaks, refreshments & Buffet Lunch Training Certificate Define Management Consultancy & Training Certificate of course completion will be issued to all attendees. TRAINING OVERVIEW INTRODUCTION Performance management is a journey to the brighter future of any organization. But research shows that poor achievement of organizational goals occurs as a result of lacking of effective performance management and appraisal system. The idea simply revolves around the concept that what cannot be appraised cannot be improved. Some managers may still think that the concept of performance management appraisal (or review) is another unnecessary management burden. But research proved that performance appraisal process can provide significant benefits to any type of organizations of any size operating in any field. This workshop will provide delegates with tools and techniques to not only measure and appraise their organization’s performance but to improve it. TRAINING OBJECTIVES •

Understand the key factors underpin performance management

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Be familiar with the strategies for dealing with organizational change towards adoption of performance review and appraisal approaches.

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Understand the role and responsibilities of the parties involved, including both appraisal and appraisee

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Understand the process of performance appraisal, both as appraiser and appraisee

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Design a performance appraisal form that everyone can understand and support.

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Set up and measure performance expectations through SMART and SMARTER objectives

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Perform performance appraisal, both as appraiser and appraisee

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Adopt motivational approach to achieving high performance and productivity

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Prepare an action plan to implement on return to work.

COURSE OUTCOME Upon completion of the course you will be able to understand: • 1. What a “perfect” performance management system looks like and how to create an ideal system for your organization. • 2. What an ideal performance appraisal form should include and how to design a performance appraisal form that everyone understands and supports. • 3. To identify and gain agreement on an individual’s key job responsibilities. • 4. To help people set challenging, meaningful goals and how to measure their achievement. • 5. To motivate superior performance. • 6. To determine an individual’s potential. • 7. To solve people problems quickly, confidently and permanently. • 8. To conduct a successful performance improvement discussion that produces a genuine and sustained commitment to change. • 9. To evaluate an individual's strengths and weaknesses, particularly in hard-toevaluate professional and knowledge-worker jobs. • 10. To discuss a performance evaluation in a way that removes defensiveness, builds good relationships, and leads to genuine change. • 11. To build understanding and support for excellence in performance management throughout the organization. TRAINING METHODOLOGY The most up to date training methodology is used to present this workshop. The workshop is carefully designed to address practical style of learning and to fully engage participants. Tutorials are used through individual exercises and group discussions. These discussions provide opportunities for personal participation in simulated real situations. During these discussions the participants will discover what they might do and what they can do out of what they are learning. This process makes the training fun filled, fast-paced, challenging and empowering.

WHO SHOULD ATTEND? •

Managers, Supervisors, First Line Managers, Team Leaders, Project Managers, and anyone who will ever be involved in the development, implementation and management of a performance management system.

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Anyone who will be involved in conducting performance appraisal.

DAILY OUTLINE • • • • • •

The Challenges of Organizational Effectiveness Values and Competencies Creating and Sustaining Values and Core Competencies Motivation and Creation of Job Satisfaction Managing Change Deriving Lessons Learned from Day 1

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Performance Management and Appraisal – An Overview Appraisal System – An Overview Performance Change Management The Organizational Appraisal Culture Appraisal System Roles and Responsibilities Organizational Performance Management Appraisal Policy The Purpose of Performance Appraisal How Do You Evaluate Performance? Deriving Lessons Learned from Day 2

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Conducting Performance Appraisal Appraisal Interviews Effective Influencing Coaching and Appraisal Empowerment Guidelines for Performance Appraisals Deriving Lessons Learned from Day 3 Developing thoughts and ideas for the application of the performance management system at workplace. Case Studies

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Case Studies, Discussion, Last Day Review & Assessments ……………………………………

TRAINING INSTRUCTOR DR. ZAKAREYA ISA ALI ________________________________________________________________________________ DR. ZAKAREYA ISA ALI holds Doctorate of Business Administration (DBA) degree from the University of Hull, UK. He could be described as a highly committed and motivated individual who is interested in learning how training and development endeavors impact on the behaviour of organizations to adapt to, and cope with, the changes in their dynamic competitive environment. He has over 25 years management and consultancy experience and worked extensively in the Kingdom of Bahrain and other GCC countries across a variety of industries, ranging from manufacturing to services in both private and public sectors. Dr. Zakareya has more than 10 years lecturing, tutorial and training facilitation experience. He develops and delivers a variety of training courses in various subjects in Business Administration and Management areas in both English and Arabic languages for a number of universities, institutes and business organizations in both private and public sectors in the GCC and Middle East countries Education: Doctorate of Business Administration (DBA), Concentration in Contemporary Management Strategies, July 2002, University of Hull, UK. Master of Business Administration (MBA), Concentration in General Business Administration, December 1995, University of Hull, UK. High National Diploma (BTEC-HND) in Electrical and Electronics Engineering, January 1994, Cable and Wireless College, UK Computer and Language Skills: Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Project Management, Internet, Mindmapping programming, and Electronic mail and Arabic (written, spoken). Work Experience: Consultant of Business Promotion and Development, 2002 - Present • Develop organizational development strategies and implementation projects • Manage implementation of organizational development projects • Develop business process reengineering projects • Manage implementation of business process projects • Develop and manage projects of marketing research and marketing strategies, plans and programs

Learning Facilitator – Lecturer and Tutor of Business Administration, at various universities and institutes, 1999 - Present

• Lecture and tutor at a number of universities, institutes and organizations, including: New York Institute of Technology (NYiT). AMA International University, Bahrain. University of Hull, UK. University of Sunderland, UK. Management Development Center International (MDCI), Manama, Bahrain. Arabian Educational and Training Center, Manama, Bahrain. EcoMan, Training and Consultancy Group, UAE, and Saudi Aramco, Kingdom of Saudi Arabia. Capital Institute, Manama, Kingdom of Bahrain. Know-How Training, Abu Dhabi, United Arab Emirates. Flextrain for Training & Consulting, Manama, Kingdom of Bahrain. Human Performance Improvement (HPI) – in association with Training and Development Centre, Bahrain Chamber of Commerce & Industry. Smart Coaching, Bahrain Future Development Services, Saudi Arabia
Senior Manager, Special Projects, Bahrain Telecommunication Company (Batelco), Bahrain, June 2000 - October 2002 • Develop and manage business process reengineering projects. • Manage teams engaged in developing and implementation of business process reengineering projects. Senior Manager, Organizational Development, Change and Implementation, Batelco, Bahrain, Sep 1998-May 2000 • Participate in taskforces (special, dedicated teams) engaged in various activities relating to organizational development and change projects.
Senior Manager, PABX Services, Batelco, Bahrain, November 1995 – August 1998 • Develop and manage all activities related to product development and management, such as business plans, marketing plans, sales channels, customer services, and delivery and assurance activities. Manager, Sales Projects and Support, Batelco, Bahrain, August 1993 – October 1995 • Develop and manage all activities related to planning, marketing, selling and support of various telecommunication products and services Engineer, Telephone Services, Batelco, Bahrain, October 1987 – July 1993 • Manage all technical and administrative activities related to delivery and assurance of various products and services Assistant Engineer, Telephone Services, Batelco, Bahrain, October 1981 – July 1987 • Manage all technical and administrative activities related to delivery and assurance of various products and services

Senior Technician, Telephone Services, Batelco, Bahrain, October 1978 – September 1981 • Manage all activities related to delivery and assurance of various products and services Technician, Telephone Services, Batelco, Bahrain, December 1976 – September 1978 • Perform all activities related to delivery and assurance of various products and services. Other qualifications and work experience: • Participated in a number of organization and administrative activities at the Bahrain Management Society (BMS), Kingdom of Bahrain, since 2000. •

Participated in International Federation for Training and Development Organization (IFTDO) World Conference held in the Kingdom of Bahrain, from 21 to 24 April 2002.

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Received training and development in various specialized technical courses in telecommunication industry.

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Received and able to conduct training and development in the following various specialized courses in management, from October 1979 to January 2000: Performance Improvement Through Team Building Translating Business Strategies Project Managers Review Strategic Business Planning Skills Workshop Lateral Thinking: Edward de Bono’s Course in Creativity, including worldwide network of creative and constructive thinkers Job Design Techniques Course and Workshop Strategic Marketing Planning & Marketing Segmentation Workshop (Advanced Level) Effective Presentation Skills Workshop Strategic Marketing Planning & Marketing Segmentation Workshop (Basic Level) Marketing Awareness Workshop Performance Management Programme Workshop Counseling Skills (Advanced Level) Product Management Maximizing Meeting Performance Specifications Writing Managing Change

Interpreting and Using Financial Statements Identification of Training Needs Workshop Managing Customer Care Workshop Project Management Financial Appreciation Positive Customer Care In Telecommunications Industry Developing Negotiating Skills Total Quality Management (TQM) Technical Report Writing Developing Teamwork Through Effective Leadership Putting People First Introductory Management Course (IMC) Supervisory Management Development (SMD) Branch Administration Dr. Zakareya has conducted training for a number of organizations in both public and private sectors, including: o Kingdom of Bahrain: Baharain National Gas (BANAGAS), Arabian East Training Centre (AETC), AMA University, New York Institute of Technology (NYIT), Management Development Centre International (MDCI), Human Performance Improvement (HPI), Flextrain for Training & Consulting, Capital Institute, Oriental Press, Al Ghalia Company WLL, Banagas, Y.K. Almoayyed, Ashrafs, Genetech Training Solutions & Consultancy, Delmon University, and Smart Coaching. o Kingdom of Saudi Arabia: Saudi ARAMCO, SABIC, Tabuk Pharmaceutical Manufacturing Company, Cristal Arabia Company, Zamil Industrial Investment Company, TIC-Tasnee, Jeddah Cables Company (JCC), Saudi Cement Company, Advanced Electronics Company, Almajdoui Group, Almojil Group. o Qatar: Qatar Steel Company. o United Arab Emirates: Public Trainings & in-house trainings for major organizations o Jordan: UNRWA (United Nations Relief and Works Agency) for Palestine Refugees in the Near East. o Malaysia: - Public trainings

Developed and conducted a variety of Training and Development programs in a number of organizations in both private and public sectors, including: o Total Customer Service Course – Supervisory Skills For Managers and Practitioners o Project Management Skills – For Managers and Practitioners at various organizational levels o Managing Human Resources – For HR Managers and Practitioners o Advanced Supervisory Skills – For Managers and Practitioners o Effective Supervisory Skills – For Managers and Practitioners o Effective Leadership Skills – For Managers and Practitioners o Advanced Tendering and Contract Negotiation Strategies - For Managers and Practitioners. o Effective Communication and Presentation Skills – For Managers and Practitioners at various organizational levels o Advanced Selling Skills – For Managers and Practitioners o Training Need Analysis (TNA) o Development of Behaviour and Work Ethics o Stress Management o Assertiveness o Professional Project Management Skills o Managing Human Resources (HRM) o International Human Resource Management (IHRM) o Human Resource Compensation Management (HRCM) o Managing Meetings o Time Management o Successful Networking o Strategic Lateral Thinking & Planning o Effective Management & Leadership Styles o Critical Thinking Problem Solving and Decision Making o Strategic Lateral Thinking and Planning o

Confident Communication & Practical Negotiations

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Balanced Scorecard & KPIs

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Benchmarking and Performance Management

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Performance Management, Performance Appraisal and Motivation

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Business Planning Skills

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Business Plans Management Skills

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Telephone Skills

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Strategic Thinking

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Innovative, Quality Human Resource Training & Development Management Skills

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NLP Skills

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Secretarial Skills

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Interpersonal Skills

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Work Ethics & Attitude for Productivity

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Strategic Planning & Goal Setting