Pelco B2B eCommerce Portal
“How To” Guide
eCommerce Portal “How to” Guide How to Login New User Registration Build a Shopping Cart Place an Order
Modify an Existing Order Check Order Status/History Update Account Settings Need Help? Support Paths.. Pelco by Schneider Electric
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How to Login: Existing BOSS/Partner Advantage User
Existing BOSS/Partner Advantage User o Log in with existing credentials
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Enter Customer Number
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Enter User Name
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Enter Password
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New User Registration
New User Registration o Click on “New User Registration”
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Click on New User Registration
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New User Registration o Complete the registration form. 1 Complete registration form
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Upon completion, you will receive an email notification with your username and password
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Must be a direct customer to login to eCommerce (Pelco customer account number required)
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2 Click continue
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New User Registration o Click “First time logging in?”, enter user name and password, then click “Log in”
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Select “First time logging in?” o
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Enter User Name & Password
Use the email and password credentials supplied via email to login
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New User Registration o Click “No” and you will be redirected to the eCommerce application with visibility to MSRP pricing o Click “Yes” and an email will be sent to
[email protected]. A Pelco agent will contact you after your account has been verified (within 1 business day).
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Select your region
3 Agree to the Privacy Policy and click continue Pelco by Schneider Electric
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New User Registration o Log in with your credentials Buy.pelco.com
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Build a Shopping Cart
Build a Shopping Cart o 3 ways to search/add product to your cart Click “Cart” to view your cart at any time
1 OPTION B: Filter results for a refined search
1 OPTION A: Dynamic search. Start typing to see results by part number or product name
1 OPTION C: Quickly add product by typing in specific part number & selecting “Add”
2 Once you’ve identified your product, enter desired quantity and click “Add to Cart” Pelco by Schneider Electric
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Place an order
View Cart o Selected “Cart” to view / review your cart at any time 1 Click “Cart” to view your cart at any time
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Review or Edit Cart o Review/edit your cart if needed then proceed to your checkout options on the right
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Review cart for accuracy Click “Proceed to Checkout” when done 4
3 2 Enter a CPD number to be applied to multiple applicable line items or for individual line items
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Update quantity as needed. Then click “Update Cart” Back to Table of Contents
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Checkout Options 1
Complete Checkout Options
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Complete Shipping Options 4
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Proceed to checkout
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Proceed to Checkout o Last chance to review your order before checkout. Click “Back to Cart” to make additional changes to your order 1
Final review of order for accuracy
2 Click confirm order to place your order via the eCommerce portal
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Modify an Existing Order
Need to Modify an Existing Order? o Please contact us at
[email protected] or via chat and we would happy to help you!
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Check Order Status/History
Order Status/History o To view order status and/or order history, click; My Account > Order Status
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Enter search criteria
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View basic order history details
4 Click on order # to view order details
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Order Status/History o To view order status and/or order history, click; My Account > Order Status
A summary of your order is available
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Update Account Settings
Account Settings 1
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Delete Existing Address: Select address from dropdown, then click “delete”
2 Add New Address: Click on “Add Address” & enter address details
2 Use Existing Address: Select address using the dropdown
Add or edit a shipping address
3 Set Default Address: Select desired address from dropdown, then click “Make Default” then “Save” Pelco by Schneider Electric
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Click desired selection
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Need help? Support Paths
Need help? Visit us at.. Contact us via email or phone 1
Chat with us via LiveChat! Available 7am-4pm PST 2
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