Partners Patient Gateway How to Sign Up If you have it, write down your Dana-Farber Medical Record Number (MRN): _____________________. You may need this number when you sign up for Partners Patient Gateway. Remember that your Medical Record Number is NOT the same as an Activation Code. Your Medical Record Number should have been provided to you by your scheduler OR when you pre-registered as a patient. It can also be found on your hospital wristband, if you have one.

1. To get started, go to www.patientgateway.org. 2. Click on “Learn more” under the Enroll now button.

3. On the next page, select the enrollment instructions that are appropriate for you, then follow the on-screen instructions. Click on option 1 if you are already signed up for Partners Patient Gateway. Click on option 2 if you have an Activation Code. Click on option 3 if you are a new patient or a current Dana-Farber patient without a Partners Patient Gateway account.

If you have questions or problems signing up, call the Partners Patient Gateway Help Desk at 800-745-9683 (weekdays, from 8 a.m. to 5 p.m.).

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Partners Patient Gateway View Appointments 1. After you’ve logged into Partners Patient Gateway, click on View Appointments to review the details of your upcoming appointments and confirm their details.

2. Click the box next to your appointment to view all details of that appointment.

HELPFUL TIP: Why can’t I see certain appointments? You will not be able to see appointments that are not linked to a specific doctor. This means you may not see appointments such as lab visits, infusion visits, X-ray appointments, or mammography. If you do not see an appointment listed, call your doctor’s office to reconfirm your appointment information.

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Partners Patient Gateway Fill Out Questionnaires After you review your appointments, scroll down to the Questionnaires section. Please complete ALL questionnaires and review all documents listed on your screen. This helps ensure that your care team will have your medical information before your appointment.

You can also find the questionnaire section by clicking on the Health Information tab and selecting Questionnaires from the drop-down menu.

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Partners Patient Gateway Update Your Allergies and Medications Updating your known allergies helps your care team better understand your health status. To get started, click on the Health Information tab.

To add an allergy, click on the plus sign ( + ). To delete an allergy from your list, click on the minus sign ( – ).

You can also update the list of any medications that you take. Click on Health Information.

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Partners Patient Gateway Communicate with Your Doctor’s Office When you need to, you can use Partners Patient Gateway to send non-urgent questions and concerns to your health care team. You can also read messages that your care team sends to you. To get started, click on the Mail tab. This will bring you to a list of messages that you can review. To start writing a message to your care team, click on Compose.

After each appointment, you can review details of your visit in the After Visit Summary Message that arrives in your Inbox. This will appear in your mailbox after every appointment.

HELPFUL TIP: Why are there two Mail Boxes? Some of your doctors who are not at Dana-Farber may use a different computer system. Those doctors will use one Mail Box, while your Dana-Farber doctors use another. Mail Box 1 shows the latest messages from your Dana-Farber care team and some other doctors. Mail Box 2 may show older messages and messages from doctors who use a different computer system.

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Partners Patient Gateway View Your Test Results When you need to, you can use Partners Patient Gateway to view your lab results, radiology scans, and other test results. Click on View Test Results on the Home screen or in the list of Quick Links.

HELPFUL TIP: When will I see my test results? Most test results will appear on Partners Patient Gateway on the same day they are performed. Some test results take longer: 

Radiology results (CT/MRI/PET scans) are usually available 3 days after they are performed.

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Some other tests, such as tumor marker tests and pathology, take around 7 days before they are available on Partners Patient Gateway.

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