PAN-European FECMA Credit Management Congress “European Best Practices” Inspiration for Credit Managers 16. & 17. May 2013 Budapest, Hungary

From the Office of the President of FECMA

Dear colleagues, I am taking this opportunity to personally add a few words to the publicity you will have already seen regarding the FECMA Pan European Credit Conference, which is being held in Budapest on 16 and 17 May 2013. The setting is as grand as it could be – the wonderful Hungarian Academy, in the heart of the city on the banks of the Danube, and the content is designed to be of interest, and be relevant to all credit managers, whatever the size of their organisation or their business sector.

an important conference, coming as it does at a time when Europe’s various national economies are going through a very tough period, and the value and worth of the credit management profession has never been more needed and sought after. It is well worthy of your support and I do hope that I will have the great pleasure of seeing you in Budapest. Sincerely,

The FECMA team have assembled credit managers from across the continent of Europe, to give of their expertise and share their experiences. The conference is aimed to be practical, not academic (notwithstanding the venue!) and therefore of meaning and value to all who attend. There will be ample opportunity set aside for networking in its truest sense, and our supporting sponsors will be only too happy to make themselves available at any time. This is

Glen Bullivant FICM President, Federation of European Credit Management Associations

Welcome to Budapest

Dear Colleagues, Some time ago, in autumn 2011, just a year after the Hungarian Credit Management Association has been established, the FECMA council meeting was held in Helsinki, Finland. The host was the Finish Credit Management Association, and they invited us, council members to their gala dinner, where the Finish Institute celebrated their 50 year anniversary. FECMA, the European umbrella organisation for national credit management institutes is a sound mixture of decade-long experience and fresh ideas. This is the essential value of FECMA, and is reflected in their vision to promote best practice in credit management by enabling the members of all the FECMA associations to share their knowledge and experience. A vision needs to be materialised, therefore FECMA council has decided to organise a Congress for Credit Managers from all over Europe. The basic idea behind the event was that since members of the national institutes already know each other, we should bring the European professional community together, provide high quality content, and create a platform for cross border exchange and networking. The Hungarian Credit Management Association, as one of the youngest national credit management institutes is proud to host the first Pan European Credit Management Congress!

No doubt, the crisis of recent years has substantially raised the profile of credit management. Countries across the old continent are faced with several difficulties; we all have to find the right answers to new challenges. Credit Managers are in the frontline, taking much more responsibility than ever. Credit Managers have direct links to customers, know all the industry players, take part in elaborating business strategies and give support to sales. The Pan European Congress will be the event for discussing current issues and developments that have impact on our daily work. Finally, I would like to thank our guest speakers and sponsors for supporting us in organising an event that we believe will provide Credit Managers with fresh ideas and inspiration. I am looking forward to meeting you in Budapest! Sincerely,

Péter Szentirmay Chairman, Hungarian Credit Management Association

Program | 16th May 2013 13:00 – 14:00

Registration

14:00 – 14:20

Welcome and Opening by FECMA Glen Bullivant FICM, FECMA, United Kingdom

Dr. Erzsébet Antal

Alberto Bottoni

Welcome by Hungarian Credit Management Association Péter Szentirmay, HCMA, Hungary

14:20 – 14:50

International Credit Management: How to survive in today´s changing business environment Claes Jacobsson, Scania Financial Services, Sweden

14:50 – 15:20

Credit Management Best Practices: What we can learn from each other Willibrord Van Leeuwen, Wolters Kluwer, Netherlands

15:20 – 16:00

Networking coffee break

16:00 – 16:30

Global Economic Forecast & Risk Outlook: What´s driving Credit Management? Júlia Király, Magyar Nemzeti Bank / Central Bank of the Republic of Hungary, Hungary

16:30 – 17:00

Credit Management in Hungary: Status, Challenges and Outlook Dr. Erzsébet Antal, Waberer’s International, Hungary

17:00 – 18:00

Panel discussion Credit Management Strategies and Execution: a European Perspective

Valérie Collot FICM

Moderator: Philip King FICM, Institute of Credit Management, United Kingdom Panelists: Valérie Collot FICM, Sagem Defense Securite, France Alberto Cotti, Donna Karan, Italy Andrea Kelchen, Sapa Group, Hungary Frederic Wittmans, Ingram Micro, Belgium

Alberto Cotti

Claes Jacobsson

18:00 – 19:30

Hotel Check-In

19:30 – 20:00

Registration for the Dinner

From 20:00

Dinner (with musical entertainment), opening speech and presentation of “FECMA Lifetime Achievement Award”. This event is also available for spouses at the price of € 49,00.

Program | 17th May 2013 8:30 – 9:00

Registration

9:00 – 9:10

Welcome and Opening by FECMA Glen Bullivant FICM, FECMA, United Kingdom

9:10 – 9:45

Trends & Best Practices in Credit Management: A Journey through Recent Findings Prof. ir. Ludo Theunissen, University Gent, Belgium

9:45 – 10:20

Credit Management Building Blocks: How to manage Credit effectively Dr. Michael Sauter CCM, SHS VIVEON, Germany

10:20 – 11:00

Networking coffee break

11:00 – 11:45

Credit Management Frameworks: International Credit Policy and Credit Management KPIs Maarit Siijärvi, UPM – The Biofore Company, Finland Credit Management Processes: Organisation, Automation and Software Support Andreas Wenzel, Agfa Graphics, Belgium

Philip King FICM

Júlia Király

11:45 – 12:30

12:30 – 14:00

Networking lunch

14:00 – 14:45

Credit Management Principles: Quality and Excellence as Driving Forces Brian Morgan FICM, Veolia Environmental Services, United Kingdom

14:45 – 15:30

International Credit Management: Organisational Models for Local and International Players Alberto Bottoni, ABB Schweiz, Switzerland

15:30 – 16:00

Networking coffee break

16:00 – 16:30

Credit Management as a Profit Centre and the Role of the Credit Manager: how to add Value to your business Joerg Peter Kowalewski, km credit consulting, Germany

16:30 – 17:00

Final get together with drinks and finger food

Joerg Peter Kowalewski

Brian Morgan FICM

Andreas Wenzel

Federation of European Credit Management Associations

FECMA, the Federation of European Credit Management Associations, is a not-for-profit organisation, consisting of members who are all national credit management associations. Today FECMA has 15 members, which are all National Credit Management Association in Europe. The FECMA Members are themselves membership associations representing credit managers across Europe, with both individual and corporate members. Combining individuals and Corporations result in a target group of 20.000 Credit Managers across Europe. Our vision is to promote best practice in credit management by enabling the members of all the FECMA associations to share their knowledge and experience.

FECMA also seeks: • To promote the development of the profession of the credit manager • To encourage and promote research, study, knowledge, and the publication of that knowledge, relating to all aspects of credit management • To encourage the highest possible ethical standards in credit management personnel • To encourage the formation of national credit manage ment associations in countries where none exists at present • To promote good relations and understanding between the various national credit management associations

Austria Bundesverband CM Österreich e.V.

Ireland Irish Institute of Credit Management

Belgium Instituut voor Kredietmanagement

Italy Associazione Credit Managers Italia

Czech Repulic Czech Republic Credit Management Association

Malta Malta Association of Credit Management

Denmark Dansk Kredit Råd

Netherlands Nederlandse Vereniging voor Credit Management

Finland Luottomiehet Kreditmännen Ry

Spain Asociaciön de Gerentes de Crédito

France Association Francaise des Credit Managers et Conseils

Sweden Svenska Kreditföreningen

Germany Bundesverband Credit Management e.V. Hungary Hungarian Credit Management Association

United Kingdom Institute of Credit Management

Contacts

For further information please do not hesitate to contact: FECMA: Under responsibility of: Pascale Jongejans Bettina Bergmans CCM SecretariaatsBuro B.V. Bundesverband Credit Management e.V. P.O. Box 279 Siemensstrasse 31 NL - 1400 AG Bussum DE - 47533 Kleve   Tel.: + 31 (0) 35 – 69 54 103 Tel.: +49 (0) 28 21 – 97 67 10 631 Fax: + 31 (0) 35 – 69 45 045 Fax: +49 (0) 28 21 – 97 67 10 636 Email: [email protected] Email: [email protected] Website: www.fecma.eu Website: www.credit-manager.de

Information for Participants Attendance Fee The Attendance Fee is € 250,- plus VAT. The price for Service Providers, who are not sponsors, is € 595,- plus VAT. Upon registration and payment of the attendance fee you are entitled to the following services: • Participation in the congress • Dinner incl. program • Refreshments during the breaks • Detailed congress documentation Registration for Participants Please send the application coupon to the FECMASecretariaatsBuro in Bussum. With receipt of the application, the contract is established. Applicants will receive immediate confirmation together with calculated cost. Payment should be made immediately on receipt of the confirmation invoice to the address quoted. Place of delivery and area of jurisdiction are Kleve, Germany.

Accommodation For your overnight stay from May 16 to May 17 we have chosen the following hotels and have agreed contingents. Under the respective key word you can book your room easily. All prices are incl. VAT. The room rates are not included in the attendance fee. Hilton Budapest Hotel 5* (Distance 1,5 km) Tel: +36 (0) 1 – 88 96 600 Email: [email protected] Price: € 195,20 for a singleroom / night (incl. breakfast). Sofitel Budapest Chain Bridge 5* (Distance 0,4 km) Tel: +36 (0) 1 – 23 51 234 Email: [email protected] Price: € 169,- for a singleroom / night (incl. breakfast). art‘otel budapest 4* (Distance 1,2 km) Tel: +36 (0) 1 – 48 79 487 Email: [email protected] Price: € 109,- for a singleroom / night (incl. breakfast).

Names of attendees can be changed and the registration fee is unaffected. Cancellations after the 1st May 2013 will carry an administration fee of € 50,- plus VAT.

Starlight Suiten Hotel Mérleg 4* (Distance 0,3 km) Tel: +36 (0) 1 – 48 43 700 Email: [email protected] Price: € 99,- for a singleroom / night (incl. breakfast).

Directions for the Conference Hungarian Academy Of Sciences Magyar Tudományos Akadémia Széchenyi István ter 9. H-1051 Budapest

LÁNCHÍD 19 Design Hotel 4* (Distance 0,9 km) Tel: +36 (0) 1 – 41 91 900 Email: [email protected] Price: € 99,- for a singleroom / night (incl. breakfast).

Program and speakers can be subject to change

Key word „Credit Manager“

Registration for Participants Fill out and send back: Fax: +31 (0) 35 – 69 45 045 / Email: [email protected] Federation of European Credit Management Associations SecretariaatsBuro B.V. P.O. Box 279 NL – 1400 AG Bussum Fax: Email:

Participant Corporate € 250,- plus VAT. Participant Service Provider € 595,- plus VAT.

I am a member of the following association

+31 (0) 35 – 69 45 045 [email protected]

Conference Management Federation of European Credit Management Associations P.O. Box 279 NL – 1400 AG Bussum Editors Glen Bullivant FICM President, FECMA, United Kingdom Dr. Michael Sauter CCM Bundesverband Credit Management e.V., Germany Jan Schneider-Maessen B.ec. CCM Bundesverband Credit Management e.V., Germany Péter Szentirmay HCMA, Hungary

Name, First name Company Job title Department Address Country Email Date, Signature

Sponsoring | Thank you for your support

Aon Credit International Insurance Broker GmbH Caffamacherreihe 16 20355 Hamburg Germany T: +49 (0) 40 – 3 60 50 F: +49 (0) 40 – 3 60 51 000 E-Mail: [email protected] www.aon-credit.de

Atradius N.V. Postbus 8982 1006 JD Amsterdam David Ricardostraat 1 1066 JS Amsterdam Netherlands T: +31 (0) 20 – 55 39 111 F: +31 (0) 20 – 55 32 811 E-Mail: [email protected] www.atradius.com

Bisnode D&B Ady Endre út 32-40 1191 Budapest Hungary T: +36 (0) 1 – 81 58 585 F: +36 (0) 1 – 81 58 599 E-Mail: [email protected] www.bisnode.hu

Bureau van Dijk Northburgh House 10 Northburgh Street EC1V 0PP London United Kingdom T: +44 (0) 20 – 7 54 95 000 F: +44 (0) 20 – 7 54 95 010 E-Mail: [email protected] www.bvdinfo.com

EULER HERMES Kiscelli u. 104. 1037 Budapest Hungary T: +36 (0) 1 – 45 39 000 F: +36 (0) 1 – 45 39 009 E-Mail: [email protected] www.eulerhermes.hu

GUARDEAN GmbH Clarita-Bernhard-Str. 27 81249 Munich Germany T: +49 (0) 89 – 74 72 57 310 F: +49 (0) 89 – 74 72 57 900 E-Mail: [email protected] www.guardean.com

OPTEN Informatics Ltd. Rákospatak u. 82. 1142 Budapest Hungary T: + 36 (0) 1 – 22 23 130 E-Mail: [email protected] www.opten.hu

Prof. Schumann GmbH Innovative Informationssysteme Weender Landstraße 23 37073 Goettingen Germany T: +49 (0) 5 51 – 38 31 50 F: +49 (0) 5 51 – 38 31 520 E-Mail: [email protected] www.prof-schumann.de