Packaging

Well packaged, perfectly delivered

The TNT Express packaging solutions TNT Express endeavours to deliver your

Good preparation is key

parcels in perfect condition and on time. But

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enter the transport process – so you can be sure of a perfect delivery service within the

you yourself can also contribute to a perfect

Just to give you an idea: all goods shipped

agreed deadline. By adhering to these

delivery. Solid packaging for instance

with TNT Express are shipped together with

guidelines, you also help to safeguard the

contributes to how smooth a transport will

other clients’ parcels, in different kinds of

safety of our employees, planes, vehicles and

be. In this brochure we give you some helpful

vehicles, and are then going through an

other equipment.

practical packaging guidelines, so that your

automated sorting process in our depots.

documents and goods arrive safely and in

That is exactly why your goods need to be

perfect condition. You will also find a

well packaged and labelled correctly.

complete overview of the extensive TNT

Only then are we able to deliver your parcels

packaging range. That way, you have

in perfect condition. Just check the TNT

everything at hand to leave your shipments

packaging guidelines below, and make sure

with us, in the best possible way.

your goods are well protected before they

Packaging guidelines for hassle-free delivery By packaging your shipment correctly, you reduce the risk of damage during transport. Below we give you some handy tips and guidelines for a fast and hassle-free delivery.

DOCUMENTS • You want to ship a CD or another digital data source? Put it in a protective envelope first. • To avoid your documents tearing or bending during transport, use a piece of cardboard for example for extra support, before putting them in a plastic TNT bag or a cardboard envelope, for less risk of bending or tearing during transit. • Avoid excess content or weight in the TNT Express bags or cardboard packaging material.

PARCELS • TNT Express handles your shipments with the utmost care, as to deliver them timely and in perfect condition at their destination. But you, as a client, can surely contribute to the quality of the packaging used for your parcels. At TNT Express, your parcels go through an automated sorting process. Equally important is to comply with standard maximum weight and dimensions - so do check our website www.tnt.lu for more information. • Make sure the packaging is of the right size. The space between the packaging and the content has to be as little as possible. Is the packaging too big? Then use something to fill up the gaps (Styrofoam, foam, rubber, cardboard). This is important, as boxes which are too big can collapse. Also make sure the packaging is adapted to the weight and nature of the goods. A box cannot be too small either, since then you run the risk of it tearing or bursting open. A box cannot have any openings, holes and/or tears. Used or damaged boxes can lose up to 30% to 60% of their strength. • The outer boxes have to be made out of strong and tear-resistant material. • Make sure the parcel does not have any sharp, protruding edges. • When using the same packaging material more than once, reinforce it if needed and remove all old labels, stickers and consignment notes. • Are you shipping more than 1 piece at once? Then do wrap them separately. Make sure in the box there is enough space between each article and fill up gaps at the sides, the top and bottom of the box.

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• Fragile goods are best extra protected with extra strong packaging material. Articles which could get damaged on the outside by stickers or which can easily break during normal transport have to be packed in a box. • For parcels of 30 kg or more which are not placed on a pallet, a Heavy Parcel Label needs to be provided. You can order these labels through our Customer Service. • Parcels weighing over 70 kg have to be placed on a pallet. Also

• Make sure the cardboard box is not (or has not been) wet. • Use triple layer cardboard boxes for heavy/compact goods such as screws, bolts and other metal objects. • Wrap semi-liquid, greasy or strong smelling substances in grease proof paper and seal the packaging with tape. • Place sufficient protective material on the bottom of the box (minimum 5 cm). For fragile shipments, also place protection on top and/or at the sides. Wrap each part of the shipment in protective

parcels weighing between 30 kg and 70 kg are by preference placed

material and avoid them moving around by filling up gaps. Also

on a pallet.

cover the top before closing the box.

• Before closing up a box, we advise you to put a copy of the address label in the box itself, with the name, address and telephone number of both the sender and the addressee. In case the address

Packaging your parcels correctly and transportworthy

label does get lost during transport, we will still be able to deliver

ensures an easy sorting process, and a delivery on time and

your parcel at its correct destination. To be entirely sure, you can

in perfect condition. Goods which have been inadequately

also write the sender’s and addressee’s details on the outside of the

packaged can pose a danger to TNT employees and to other

box itself. That way, we can recognise your parcel when the

goods, will not enter the TNT network.

document on the box gets lost. • Close the packaging with tape or straps, and always stick the tape in an ‘H’ shape to properly seal overlaps and seams, both top and bottom.

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BOTTLES • When shipping liquids, the packaging needs to be sealed tightly. Certainly do not use TNT Express plastic bags or cardboard envelopes for liquids; a special assortment is available. • Check whether the bottles are tightly closed and preferably put them in a watertight plastic bag before packaging.

Which pallets should I use? • To guarantee the safe transport of your pallet shipments, use pallets made out of quality material. • Wooden pallets have to be able to be lifted with a fork lift or pallet truck (the struts and slats of the pallet cannot be damaged). • Pallets made of woodchip, fibreboard or cardboard are better not used. • Pallets with cone shaped struts are also not recommended. • Boxes which hang over the edge of the pallet are extra prone to damage, so avoid this way of stacking.

FREIGHT (+30 kg)

• For extra protection of the pallet, you can cover it with a protective wrap.

• Shipments weighing 30 kg or more are best placed on a pallet. Weighing from 70 kg, your parcel by default has to be placed on a

NON-COMPATIBLE SHIPMENTS

pallet. Make sure the pallets are in good condition and easily stackable.

• Make sure the shipment (spare parts, machine parts...) is in good con-

For non-stackable pallets, we offer a customised solution – enquire with your sales contact about our rates. • When stacking boxes we advise you to ensure the boxes are placed nicely on top of each other and stay within the surface dimensions of the pallet (no bricklaying method, no pyramid shape). • Use crates to protect your goods against damage and possible loss. • Printed material and boxes (e.g. magazines, publications etc.) can,

dition. • Package non-compatible freight shipments in such a way that the ­content is not visible and well- protected. • Ensure the top is even, so that other boxes can be stacked on top, and that no edges which could damage other shipments are sticking out. • Non-compatible shipments weighing over 70 kg have to be placed on a pallet for shipping.

when not correctly packed, move around during transport, resulting in damaged or dirty goods. Tie the printed matter together per type or fasten the boxes on the pallet with crimp foil. Fill up the bottom, sides and top of the box when packing the printed material. • Goods that are rolled up, such as rugs, textile or paper, have to be packaged in plastic, with a copy of the address labels of both the sender and addressee stuck to the outside layer. Then pack the goods in bubble wrap or strong plastic before sliding them in a cardboard tube. • Drums with liquids can become very heavy, so make sure not to exceed the weight capacity of the pallet. Place ribbed cardboard on the pallet and place wood or strong cardboard between the drums. Tie the drums together with steal strips. • Long articles require to be packaged in a certain way to avoid bending or folding during transport. Use aids for support and reinforcement to avoid damage to vehicles, planes and other parcels. You can check the strength by lifting the article whilst holding it in the middle and see how much it bends. Also adhere to the length restrictions of TNT Express.Your parcel is longer? Then contact our Customer Services Desk for a customised solution. • Reels and rolls could, by the nature of their shape, easily move around during transport. They are also hard to lift without any mechanical help. These goods have to therefore be transported in a certain position (on their side or at the front) and have to be secured at all times because of their weight and to ensure safety. Hence, reels and rolls have to always be fastened on the pallet before transport. Use steal strips rather than plastic wrap.

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The consignment note: crucial source of information

Whatever packaging material you are using, there always has to be sufficient space to attach the consignment note. Please do take note of the following guidelines:

• Sufficient space is needed on the outer packaging layer to attach the TNT Express shipping label, without interfering with the parcel’s content. If this is not the case, the content needs to be packaged in a bigger box. • Remove all old shipping or address labels and barcodes. • Fill out the consignment note as detailed as possible. Make sure to keep a signed sender’s copy with you. Do not ever hand over goods without a consignment note. • It has to be clear which documents (consignment note, invoice...) belong to which parcel. Make sure the barcode has not been written on or scratched. Tape over the consignment note might impair scanning the barcode. The barcode number has to remain uncovered. To facilitate scanning, avoid using scrunched up consignment notes.

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TNT packaging: an overview Order in a fast and secure way through www.tnt-onlinestore.com Do you have a TNT Express account number? Then you can also order your packaging material online through our webshop. It’s very easy! The TNT Online Store offers you an overview of all TNT packaging, with the corresponding rates.

1. Bags/envelopes TNT Express offers you an array of selfadhesive plastic bags and cardboard

Doc 1:

Cardboard envelope

313  x  243 mm

(small)

Doc 2:

Cardboard envelope

339 x 302 mm

(large)

envelopes. These will not only keep your documents, envelopes and small articles tidy, but also visible during transport. You can, without any problem, use your own packaging material. As long as you adhere to the rules. You rather play it safe? Then choose from the vast, professional assortment of packaging material TNT Express has to offer: cardboard envelopes and plastic bags for all

Doc 3: 317 x 260 x 37 mm

Cardboard box

your documents, standard boxes to pack goods from 2 kg to 12 kg, cardboard bottle boxes and specially designed medical packs for dry ice and other clinical goods. That way you can always be sure your shipment complies with all packaging guidelines and that your goods are well protected. What is more, we offer a large number of these packaging materials free of charge or at very interesting prices. You can check the rates through our webshop on

Bag 1: 400 x 300 mm (outer dimensions) 395 x  290 mm (inner dimensions)

Plastic bag (small)

Bag 2: 475 x 380 mm (outer dimensions) 470 x  370 mm (inner dimensions)

Plastic bag (large)

www.tnt-onlinestore.com.

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2. Bottle boxes Sending wine or champagne as an end-of-year gift or as a gift for a professional contact? To ship your bottles safely, TNT Express has designed a special packaging line: the Bottlepak. These TNT bottle boxes are: • sturdy, because made in high quality material • very shock resistant, so they can withstand some knocks • available in several sizes (for 1 to 3 bottles)

Bottlepak 1:

Cardboard box for

328 x 102 x 102 mm

1 bottle

Bottlepak 2:

Cardboard box for

328 x 204 x 102 mm

2 bottles

Bottlepak 3:

Cardboard box for

345 x 306 x 102 mm

3 bottles

Pouche

Plastic pouch

• easy to assemble

Including anti-leakage plastic bag and inner packaging

3. Pouches This plastic pouch keeps consignment notes perfectly readable in all (weather) c­ onditions; essential for a correct delivery.

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4. Boxes TNT Express offers several standard boxes to package goods from 2 kg to 12 kg.

Box 1 360 x 300 x 90 mm

Box 2 330 x 290 x 120 mm

Box 3 360 x 330 x 220 mm

Box 4 420 x 255 x 340 mm

Goods up to 2 kg

Goods up to 5 kg

Goods up to 8 kg

Goods up to 12 kg

5. Medical packaging For the transport of medication, scientific instruments, organs or temperature sensitive samples, TNT Express developed special certified packaging: MedPak.

MedPak Sleeve A: 33 0 x 410 mm

MedPak Frozen 5: 308 x 308 x 310 mm (outer dimensions) 190 x 190 x 174 mm (inner dimensions)

Plastic sleeve to better protect the Medpak Ambient boxes

Goods in this dry ice packaging remain frozen for 72 hours

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MedPak Frozen 10: 390 x 385 x 395 mm (outer dimensions) 228 x 228 x 226 mm (inner dimensions)

Goods in this dry ice packaging remain frozen for 96 hours

MedPak Frozen 17: 470 x 460 x 480 mm (outer dimensions) 320 x 320 x 320 mm (inner dimensions)

Goods in this dry ice packaging remain frozen for > 96 hours

MedPak Ambient: 191 x 145 x 102 mm (outer dimensions)

Goods remain at a constant ambient temperature

72 x 137 x 98 mm (inner dimensions) MedPak Thermo 13: 475 x 440 x 365 mm (outer dimensions) 250 x 214 x 130 mm (inner dimensions)

Goods remain at the same cool temperature for 72 hours, options 2-8°C and 10-25°C

MedPak Thermo 20: 555 x 505 x 420 mm (outer dimensions) 344 x 264 x 153 mm (inner dimensions)

Goods remain at the same cool temperature for 96 hours, options 2-8°C and 10-25°C

MedPak Thermo 28: 632 x 532 x 505 mm (outer dimensions) 385 x 285 x 250 mm (inner dimensions)

Goods remain at the same cool temperature for > 96 hours, options 2-8°C and 10-25°C

Monitors during the whole transport the inside Temptale4 USB 16K

temperature of the packaging. This product also reports the measurements in full detail. Easy to read with a USB interface (-30°C t/m +70°C)

Temptale4 USB Dry Ice Monitor

Tag Alert

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For temperatures between -80°C to +30°C

Indicates when a product has been exposed to temperatures which are not between 2°C and 8°C

Your own packaging? You would rather use your own packaging? Then bear the maximum weight and dimensions of the parcel in mind, as well as the volumetric weight. Please check the calculation method below. • For certain destinations, weight restrictions apply. If you are in doubt, please contact the Customer Services Desk on 357 395 220. • In case the volumetric weight is higher than the actual weight, the volumetric weight will be used for the pricing of the transport. • That price is calculated based on the ratio weight/volume. • Calculate the volume of your parcel in cubic meter, by multiplying length with depth and height. For example: length 0.9 m x width 0.4 m x height 0.3 m = 0.108 m3 and the weight is 5 kg. Multiply this result with the correct conversion factor below. This will give you the following result: 0.9 x 0.4 x 0.3 = 0.108 x 200 = 21.6 kg. In this example, you will pay the volumetric weight, since this is higher than the actual weight. Conversion factor 9:00 Express, 10:00 Express, 12:00 Express, Express, Economy Express ROW = 200 kg/m³ 12:00 Economy Express, Economy Express, Express Domestic = 250 kg/m³ Please note: A parcel’s volumetric weight is calculated based on the dimensions of the smallest rectangular share or cube fitting in the parcel (or the box which fits best around the goods). Each ‘protruding’ part can is used to calculate the volumetric weight.

Extra reassurance If you need extra reassurance regarding shipment of valuable goods, we offer a damage or loss TNT Enhanced Liability. Check our electronic ‘Hassle-free shipping’ brochure on our website www.tnt.lu.

How to order?

You can order packaging material through our webshop on www.tnt-onlinestore.com.

Any questions?

Call our Customer Service on 357 395 220. Our experts will be happy to help you.

TNT Express Luxembourg Zone d’activités économiques de Krakelshaff L-3235 Luxembourg Tel.: 357 395 220 www.tnt.lu

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