Our Strength is our Service
Envisioning the Future with
Commitment and Quality
A global player and a successful pioneer...
ABOUT US Çelebi, Turkey’s first privately owned ground handling services company, commenced operations at Ankara Esenboğa Airport on February 1st, 1958.
Service Excellence in Global Standards
Solid International Memberships
Investing in Human Capital Development
The integrated quality management system at Çelebi’s companies is certified with ISO 9001:2008, ISO14001:2004 and OHSAS 18001:2007 certificates. Çelebi Ground Handling Turkey is the first ISAGO registered service provider in Turkey, with its General Directorate and 12 stations certified. Çelebi GH Hungary, Çelebi Ground Services Austria, CelebiNas in Mumbai and Çelebi GH Delhi also proudly hold ISAGO certifications.
Çelebi is a member of the International Air Transport Association (IATA/IGHC), the Airport Services Association (ASA), the European Business Aviation Association (EBAA), a founding member of AVIANCE, the International Air Cargo Association (TIACA), Turkey Private Sector Aviation Operators Association (TOSHID), Freight Forwarders Association-Turkey (UTIKAD) and other global organizations of related stakeholders.
Çelebi’s most important asset is its human capital consisting of over 13,500 well trained and qualified employees, having high technical competencies and well focused on success. Çelebi makes the difference in efficiency, quality, and service through meaningful efforts of its personnel who ensure apt communication. Çelebi targets to become one of the most desirable companies to work for as an employee.
Service Quality Enhanced by Technological Power
Çelebi’s Portfolio of Services
Since that day, Çelebi has expanded into various markets including Budapest, Mumbai, Delhi, Ahmedabad, Frankfurt and Vienna, providing ground handling and/or cargo services through the transfer of vast know-how on service excellence with commitment and consistency. All Çelebi Aviation subsidiary companies are organized to benefit from pooled IT, operations, and procurement synergies. The sense of tradition, experience, advanced technology, investment in people, the ability to act nimbly and flexibly, and the quality approach that has been present since the day they were founded have made Çelebi Aviation companies the leaders in their sectors.
MISSION To be the global solution partner, adding value to its shareholders while correctly perceiving the needs of airport users and sustaining quality.
VISION With a team fully identified with the collective “Çelebi spirit”, being an internationally leading and trustworthy company that creates changes in its sector and produces value for all stakeholders.
Çelebi, the technological leader of its sector, controls all of its ground handling and cargo processes by utilizing tailor-made software. Resource Planning and Real-Time Operational Control System is the major investment that allows all operations to be planned, coordinated, supervised and controlled in a real-time environment.
• Passenger Services • Ramp Services • Load Control, Communications and Flight Operations • Representation, Administration and Supervision • Cargo and Mail/Warehouse Services • Trucking and Off-line Cargo Handling • Support Services • Security Services • Executive Aviation Services • Platinum Service
Superior Abilities and High Technical Competences Çelebi Ground Handling is present today at all major airports in Turkey providing services to more than 300 customers. It is an established market leader for ground handling and cargo, providing ramp, passenger, load control & communications, business aviation, Platinum Services, cargo & mail handling and warehouse operations, in the most reliable and efficient way for more than half a century. Çelebi in Turkey is proud to have a portfolio of more than 35 global customers, who are its “Loyal Global Partners”, and who have been working with Çelebi over a significant period of time. Guided by its vast experience, expertise and achievements in ground handling services industry, Çelebi Ground Handling also performs successfully in cargo handling and warehousing at İstanbul Atatürk Airport and with a current capacity to handle 100.000 tons per year in a 11,000 sqm closed warehouse area. Çelebi’s corporate headquarters in Istanbul is strategically positioned at the crossroads of Europe and Asia.
More Than Half a Century Envisioning the Future with Commitment and Global Success
ÇELEBİ / TURKEY
ÇELEBİ / TURKEY
One step ahead in Eastern Europe Çelebi took an important step within the framework of its strategy of pursuing
As Budapest is also an important touristic destination, the increase in passenger and
international growth by taking over the ground handling services contract for Budapest
flight volumes will be sustained strongly in the years ahead. Çelebi GH Hungary has
Linszt Ferenc International Airport in 2006, thereby forming “Çelebi Ground Handling
achieved a market leadership position in both ground handling and cargo services,
Hungary Ltd.” The Budapest Linszt Ferenc International Airport is located in the heart
serving a diversified portfolio of more than 40 customers from various industry sectors
of Eastern Europe and it has been one of the fastest-growing airports in the European
such as low cost carriers, charters, and full service carriers. In addition to providing
Union in the past decade.
full handling services, it has expanded its range of services to provide ticketing, lounge and Platinum Service. Furthermore, Çelebi is the sole provider of services to general aviation flights, satisfying the unique specifications and requirements of this market segment. Çelebi GH Hungary ensures further synergies to its global customer base by providing on and off airport warehouse services in 12,000 sqm facilities with 70,000 tons/year Cargo handling capacity.
ÇELEBİ / HUNGARY
ÇELEBİ / HUNGARY
ÇELEBİ / AUSTRIA
Focusing on Success As an additional step of its strategy to provide the high quality to its partners, Çelebi expands in Europe by acquiring Austria GmbH.” Vienna International Airport is a regional hub for big Airline Alliances and it is ideally positioned as an air traffic link to the rapidly-growing countries of Eastern Europe. In a short time, Çelebi Ground Services Austria has gained the reputation of the market by being the sole full handling services provider in Vienna. In addition, it commenced the provision of ramp and passenger services to general aviation flights, thus giving the possibility of choice to Business Aviation Airport users.
ÇELEBİ / AUSTRIA
Fraport GH in Vienna in December 2011 and thus commenced operations by taking over as “Çelebi Ground Services
ÇELEBİ / GERMANY
An Efficient Facility of Living Technology Çelebi Cargo in Frankfurt was first introduced in the beginning of 2011 with a fresh and unique approach to cargo handling, branded as “Living Technology.” The facility is fully automated with real time information systems, 60.000 sqm closed area and 400.000 tons/year capacity. Çelebi is proud of its portfolio of esteemed airline customers with whom excellent relationships have been developed. The core focus of the Company is on the automation of products and reporting to the furthest possible customer needs. Çelebi Cargo has also enhanced its services offered to include trucking and offline handling distribution, and it also engages directly in flight operations for several of its existing customers. Our strategy is to expand the product offering to cover all hub related activities, focus on special handling and development for cargo warehouses at other hubs, where it is strategically viable and create additional opportunities to our customers for service excellence.
ÇELEBİ / GERMANY
extent, and at the same time still keeping absolute flexibility to address the unique
ÇELEBİ / INDIA-MUMBAI
Value Added Solutions for Partners In 2009, Çelebi, in line with its expansion strategy, established its first company in India. Çelebi NAS invested in the quality of its resources and technology, by acquiring brand new equipment and highly qualified staff, succeeding to gain its customers satisfaction and the markets reputation as a high quality handler. As a result, Çelebi NAS became the market leader and has managed to gain its customers loyalty within the last six years. In addition, ÇelebiNas is the sole handler providing services to general aviation users in Mumbai Airport. The precision and flexibility to address the customers’ requirements and provide efficient solutions to each customer has made Çelebi NAS the leading Ground
ÇELEBİ / INDIA MUMBAI
Handler in Mumbai.
ÇELEBİ / INDIA - DELHI (Ground Handling)
Committed to Excellence In order to further establish its market position in India, Çelebi acquired the right to carry out ground handling services in Delhi Indira Gandhi International Airport (DEL). Çelebi’s presence in New Delhi is a particularly important step forward due to the growth potential associated with India’s vast and flourishing civil aviation sector. The company commenced operations on June 2nd, 2010, and it differentiated itself from its competition by introducing highly qualified personnel, the latest technology and brand new equipment. Çelebi GH Delhi has the competitive advantage of operational synergies with the provision of warehouse services by Çelebi Cargo at the same airport. Today Çelebi GH Delhi serves more than 20 customers, and it has gained its customers loyalty and increased its reputation by being distinguished in
ÇELEBİ / INDIA DELHI (Ground Handling)
the market for both quality and service consistency.
ÇELEBİ / INDIA DELHI (Cargo)
A Unique Venture on a Large Scale In 2009, “Çelebi Delhi Cargo Terminal Management India Private LTD.” acquired the Cargo Operations Concession Agreement at Delhi Airport (DEL) for a period of 25 years. As a result, Çelebi took over the cargo handling for over 54 airlines operating in Delhi Airport (DEL) in a 77.000 sqm facility and handling 400.000 tons per year. Following a full refurbishment, the warehouse resulted in a modernized facility with state of the art cargo equipment.
Additionally, all cargo handling processes were re-designed to better address the customers’ requirements by assigning dedicated personnel, enhancing training, establishing strict security mechanism and thus steering the cargo management and operations to a expanded to include the handling of both international and domestic cargo. Customer management and quality management systems were implemented to ensure quality service and compliance with international standards. Consequently, Çelebi gained the loyalty of its customers and a trustworthy reputation in the market.
ÇELEBİ / INDIA DELHI (Cargo)
successful cargo handling unit. The scope of operations has also been
ÇELEBİ / INDIA AHMEDABAD
Global Solutions for Global Partners After 6 years of successful operation in Mumbai and Delhi airports in India, and in line with the companies expansion strategy, Çelebi Ground Handling Delhi Pvt. Ltd. Has started providing ground handling services at Sardar Vallabhbhai Patel International Airport in Ahmedabad. It is the 8th busiest airport of India in terms of passenger traffic. Çelebi’s presence in Ahmedabad is an important step forward considering the
ÇELEBİ / INDIA AHMEDABAD
growth potential in India.
Envisioning the Future with
Commitment and Quality
ÇELEBİ AVIATION HOLDING INC.
Anel İş Merkezi, Saray Mah. Site Yolu Sok. No: 5 Kat: 7-9-10 34768 Ümraniye/Istanbul - TURKEY
T: (+90 216) 666 66 00 F: (+90 216) 630 36 30
www.celebiaviation.com www.celebihandling.com
