Oracle Retail and Hospitality Hardware Delivery Method Chart Table of Contents Overview: ............................................................................................................................................................................................................................3 Replacement Parts Delivery Method ........................................................................................................................................................................................................... 3 Workstation .........................................................................................................................................................................................................................4 Workstations ................................................................................................................................................................................................................................................ 4 Printers ...............................................................................................................................................................................................................................5 Epson ............................................................................................................................................................................................................................................................ 5 HP ................................................................................................................................................................................................................................................................. 5 Zebra ............................................................................................................................................................................................................................................................. 6 Cash Drawers .....................................................................................................................................................................................................................6 APG ............................................................................................................................................................................................................................................................... 6 Other............................................................................................................................................................................................................................................................. 6 Displays ..............................................................................................................................................................................................................................7 Elo ................................................................................................................................................................................................................................................................. 7 HP ................................................................................................................................................................................................................................................................. 7 Other............................................................................................................................................................................................................................................................. 7 Peripherals..........................................................................................................................................................................................................................8 Customer/Kitchen Displays .......................................................................................................................................................................................................................... 8 PC/Server ...................................................................................................................................................................................................................................................... 9 Handheld Scanners ....................................................................................................................................................................................................................................... 9 Scanners ....................................................................................................................................................................................................................................................... 9 Card Readers ................................................................................................................................................................................................................................................ 9 Mobile......................................................................................................................................................................................................................................................... 10 Scales .......................................................................................................................................................................................................................................................... 10
Subject to change at Oracle’s discretion
Last Updated: April 11, 2016
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Oracle Retail and Hospitality Hardware Delivery Method Chart Switches/Routers........................................................................................................................................................................................................................................ 10 Other........................................................................................................................................................................................................................................................... 10 Payment Terminals ..................................................................................................................................................................................................................................... 11 UPS.............................................................................................................................................................................................................................................................. 11
Subject to change at Oracle’s discretion
Last Updated: April 11, 2016
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Oracle Retail and Hospitality Hardware Delivery Method Chart Overview: This “Delivery Method Chart: Replacement Parts and Installation of Integrated Software Updates” document describes how Oracle provides replacement parts and/or integrated software updates under (i) Oracle Premier Support and/or (ii) the Oracle Hardware Warranty. For more information, please refer to the Oracle Hardware and Systems Support Policies and/or the Oracle Hardware Warranty. The chart below specifies the product, the Field Replaceable Unit and/or the Integrated Software Updates Delivery Method. Please note the following regarding Field Replaceable Unit and Integrated Software Updates Delivery Method: Replacement Parts Delivery Method o o
Customer Replaceable Unit: If Oracle determines that the replacement of a hardware part is necessary, Oracle will send a replacement part to your location and it is your responsibility to install the replacement part. Field Replaceable Unit: If the hardware part is classified as a Field Replaceable Unit, then a replacement part will be sent to your location and an Oracle-dispatched engineer will install the replacement part. Note 1: Products in the chart below may consist of a combination of Customer Replaceable Units and Field Replacement Units. For such products, the method of delivery for the replacement part will be reflected in the below chart as “Field or Customer Replaceable Unit.” Please refer to the “Oracle System Handbook” on My Oracle Support for individual part designations. Note 2: Oracle-dispatched engineer availability varies per country. Support may then be replaced by Return to Depot.
Subject to change at Oracle’s discretion
Last Updated: April 11, 2016
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Oracle Retail and Hospitality Hardware Delivery Method Chart
Workstation Workstations Product
Field Replaceable Unit (Availability varies by country)
Customer Replaceable Unit
Field or Customer Replaceable Unit (Note1&2)
MICROS PC Workstation 2015
-
-
X
MICROS PC Workstation Eclipse
X
-
-
MICROS PC Workstation 2010
-
-
X
MICROS PC Workstation Ultra
X
-
-
MICROS Workstation 3
X
-
-
MICROS Workstation 4
X
-
-
MICROS Workstation 4LX
X
-
-
MICROS Workstation 5
-
-
X
MICROS Workstation 5a
-
-
X
MICROS Workstation 6
-
-
X
Tablets Product
Field Replaceable Unit (Availability varies by country)
Customer Replaceable Unit
Field or Customer Replaceable Unit (Note1&2)
E-Series Tablet
X
-
-
R-Series Tablet (mTablet)
-
-
X
Subject to change at Oracle’s discretion
Last Updated: April 11, 2016
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Oracle Retail and Hospitality Hardware Delivery Method Chart Printers Epson Product
Field Replaceable Unit (Availability varies by country)
Customer Replaceable Unit
Field or Customer Replaceable Unit (Note1&2)
Epson TM-H6000III/TM-H6000IV
X
-
-
Epson TM-L90
X
-
-
Epson TM-P20
X
-
-
Epson TM-P60/TM-P60II
X
-
-
Epson TM-T70/TM-T70II
X
-
-
Epson TM-T88/TM-T88II/TM-T88III/TM-T88IV/TM-T88V/
X
-
-
Epson TM-U200B/TM-U200D
X
-
-
Epson TM-U220B
X
-
-
Epson 2000
X
-
-
Epson TM-U230
X
-
-
Epson TM-U295
X
-
-
Epson TM-U950
X
-
-
HP Product
Field Replaceable Unit (Availability varies by country)
Customer Replaceable Unit
Field or Customer Replaceable Unit (Note1&2)
HP LaserJet Printer 2100m, 1320, 1320n, 2300d, 2420, 3015n, 3015dn, 2015, 2015dn, 1505, 2055dn, 3525dn, 1606dn, 3005n
X
-
-
HP LaserJet Pro 400
X
-
-
HP LaserJet Pro M201dw
X
-
-
HP LaserJet 4000 Series
X
-
-
Subject to change at Oracle’s discretion
Last Updated: April 11, 2016
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Oracle Retail and Hospitality Hardware Delivery Method Chart HP Thermal Receipt Printer
X
-
-
Zebra Product
Field Replaceable Unit (Availability varies by country)
Customer Replaceable Unit
Field or Customer Replaceable Unit (Note1&2)
Zebra ZXP Series 3
X
-
-
Zebra ZXP Series 7
X
-
-
Cash Drawers APG Product
Field Replaceable Unit (Availability varies by country)
Customer Replaceable Unit
Field or Customer Replaceable Unit (Note1&2)
APG Series 100
X
-
-
APG Series 4000
X
-
-
Other Product
Field Replaceable Unit (Availability varies by country)
Customer Replaceable Unit
Field or Customer Replaceable Unit (Note1&2)
M-S EP-125NK-B
X
-
-
M-S EP-127NK-B
X
-
-
Samsung SAM4s SER-7000
X
-
-
Subject to change at Oracle’s discretion
Last Updated: April 11, 2016
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Oracle Retail and Hospitality Hardware Delivery Method Chart Displays Elo Product
Field Replaceable Unit (Availability varies by country)
Customer Replaceable Unit
Field or Customer Replaceable Unit (Note1&2)
Elo 14-inch & under
X
-
-
Elo 15-inch
X
-
-
Elo 17-inch
X
-
-
Elo 19-inch
X
-
-
Elo 22-inch
X
-
-
Elo 24-inch
X
-
-
Elo 26-inch
X
-
-
HP Product
Field Replaceable Unit (Availability varies by country)
Customer Replaceable Unit
Field or Customer Replaceable Unit (Note1&2)
HP 15-inch
X
-
-
HP 17-inch
X
-
-
HP 19-inch
X
-
-
HP 20-inch
X
-
-
HP 21.5-inch
X
-
-
HP 23-inch
X
-
-
Other Product
Field Replaceable Unit (Availability varies by country)
AUO 15-inch
Subject to change at Oracle’s discretion
X
Last Updated: April 11, 2016
Customer Replaceable Unit -
Field or Customer Replaceable Unit (Note1&2) -
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Oracle Retail and Hospitality Hardware Delivery Method Chart Higgstec 15-inch
X
-
-
IBM 15-inch
X
-
-
IBM 17-inch
X
-
-
NEC 40-inch
X
-
-
NEC 46-inch
X
-
-
Planar 15-inch
X
-
-
Planar 19-inch
X
-
-
Sampo 14-inch
X
-
-
Sampo 15-inch
X
-
-
Sharp 12-inch
X
-
-
Viewsonic 15-inch
X
-
-
Peripherals Customer/Kitchen Displays Product
Field Replaceable Unit (Availability varies by country)
Customer Replaceable Unit
Field or Customer Replaceable Unit (Note1&2)
Customer Displays
X
-
-
Kitchen Displays
X
-
-
Pole Displays
X
-
-
Bump Bars Product
Field Replaceable Unit (Availability varies by country)
Oracle MICROS Bump Bars
Subject to change at Oracle’s discretion
-
Last Updated: April 11, 2016
Customer Replaceable Unit -
Field or Customer Replaceable Unit (Note1&2) X
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Oracle Retail and Hospitality Hardware Delivery Method Chart PC/Server Product
Field Replaceable Unit (Availability varies by country)
Customer Replaceable Unit
Field or Customer Replaceable Unit (Note1&2)
HP PC dc5100
X
-
-
HP EliteDesk 705 G1
X
-
-
Dell PowerEdge 2200
X
-
-
IBM X3200/X3250DC
X
-
-
Handheld Scanners Product
Field Replaceable Unit (Availability varies by country)
Customer Replaceable Unit
Field or Customer Replaceable Unit (Note1&2)
Motorola Handheld
-
X
-
Other Handheld
-
X
-
Scanners Product
Field Replaceable Unit (Availability varies by country)
Motorola Scanners
-
Customer Replaceable Unit X
Field or Customer Replaceable Unit (Note1&2) -
Card Readers Product
Field Replaceable Unit (Availability varies by country)
Customer Replaceable Unit
Field or Customer Replaceable Unit (Note1&2)
DESKO Card Readers
-
X
-
MagTek Card Readers
-
-
X
Other Card Readers
-
-
X
Subject to change at Oracle’s discretion
Last Updated: April 11, 2016
Page 9 of 11
Oracle Retail and Hospitality Hardware Delivery Method Chart Mobile Product
Field Replaceable Unit (Availability varies by country)
Customer Replaceable Unit
Field or Customer Replaceable Unit (Note1&2)
DT Research Mobile
X
-
-
Motorola Mobile
-
-
X
Scales Product
Field Replaceable Unit (Availability varies by country)
Mettler Toledo Scales
X
Customer Replaceable Unit -
Field or Customer Replaceable Unit (Note1&2) -
Switches/Routers Product
Field Replaceable Unit (Availability varies by country)
Customer Replaceable Unit
Field or Customer Replaceable Unit (Note1&2)
D-Link Switches
X
-
-
Netgear Switches
X
-
-
3COM Switches
X
-
-
Boca Switches
X
-
-
Linksys Switches
X
-
-
US Robotics Modems
X
-
-
Other Product
Field Replaceable Unit (Availability varies by country)
Customer Replaceable Unit
Field or Customer Replaceable Unit (Note1&2)
Boards/Controllers
X
-
-
Switches/Modems
X
-
-
Subject to change at Oracle’s discretion
Last Updated: April 11, 2016
Page 10 of 11
Oracle Retail and Hospitality Hardware Delivery Method Chart Payment Terminals Product
Field Replaceable Unit (Availability varies by country)
Customer Replaceable Unit
Field or Customer Replaceable Unit (Note1&2)
IBM
X
-
-
Verifone
X
-
-
VivoTech
X
-
-
UPS Product
Field Replaceable Unit (Availability varies by country)
Customer Replaceable Unit
Field or Customer Replaceable Unit (Note1&2)
APC UPS
X
-
-
Powervar UPS
X
-
-
HP UPS
X
-
-
ONEAC UPS
X
-
-
Smart Power UPS
X
-
-
Tripp Lite UPS
X
-
-
Subject to change at Oracle’s discretion
Last Updated: April 11, 2016
Page 11 of 11
