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Project Associate, Field Team (Several Positions)

Duty Station Classification Type of Appointment

Estimated Start Date

: : : :

Amman, Jordan Professional Staff, Grade P1 Fixed term, one year with possibility of extension As soon as possible

Closing Date


January 29, 2016

Reference Code



Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants. IOM has a proactive recruitment policy to increase the representation of nationals of nonrepresented member states. Qualified applicants from the following countries will be favorably considered: Antigua and Barbuda, Bahamas, Belize, Benin, Botswana, Cambodia, Cape Verde, Czech Republic, Comoros, Djibouti, El Salvador, Gabon, Gambia, Guinea, Guyana, Holy See, Iceland, Israel, Lesotho, Libya, Luxembourg, Maldives, Malta, Marshall Islands, Montenegro, Micronesia, Mongolia, Namibia, Nauru, Papua New Guinea, Paraguay, Republic of Congo, Saint Vincent and the Grenadines, Samoa, Seychelles, Somalia, Suriname, Swaziland, Timor Leste, Trinidad and Tobago, Vanuatu, Venezuela, Vietnam, Yemen Applications from qualified female candidates are especially encouraged.

Introduction: Under the United States Refugee Admissions Program (USRAP), the Resettlement Support Center (RSC) provides critical support and processing services for refugee resettlement to the US. As part of an MOU between IOM and the US State Department Bureau for Population Refugees and Migration (PRM), IOM manages the RSC for the Middle East and North Africa (MENA). Established in 2007, RSC MENA manages US resettlement activities in Algeria, Egypt, Iraq, Israel, Jordan, Morocco, Oman, Saudi Arabia, Syria, Tunisia, the United Arab Emirates and Yemen. RSC MENA prepares refugee applications for adjudication by and provides support to visiting US Citizenship and Immigration Services (USCIS) officers, facilitates security and medical screenings, provides information about

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arriving refugees to resettlement agencies in the US and offers Cultural Orientation (CO) training to refugees departing for the US.

Context: Under the general supervision of the Senior Project Officer, Field Team, and the direct supervision of the Project Officer, Field Team, the successful candidate will be based in Amman, Jordan and will be responsible for assisting with USRAP RSC processing activities in Baghdad, Iraq and other processing sites in the region.

Core Functions / Responsibilities: 1.

Participate in the processing of refugee files in Iraq and other MENA countries for the United States Refugee Admissions Programme (USRAP).


Take part in processing trips, or “circuit rides” on a temporary duty, or "TDY" basis. Project Associates must be ready, willing and able to travel to and work in temporary field operations primarily in Baghdad, Iraq, but also in other countries, and to pass all security and medical clearances required to work in those locations.


While on circuit rides, adhere to all security protocols and procedures and all circuit ride guidelines and procedures.


Develop and maintain a comprehensive understanding of all aspects of USRAP refugee file processing following guidelines set forth by the programme and adapting knowledge as guidelines are issued or updated.


Conduct interviews with refugee applicants in a dignified and professional manner while maintaining the integrity of IOM and adhering to the Code of Conduct. Record refugee statements by writing factual, accurate case histories that capture each applicant's individual persecution story.


Accurately record all biographic data and family relationships for all refugee applicants. Verify, translate, scan and photocopy all documents required for each refugee file for the purposes of case preparation and/or employment verification. Complete data entry for cases that are created in the database.


As required, provide support to visiting US Citizenship and Immigration Services (USCIS) officers, including preparing and quality-checking refugee case files, providing assistance as interviews are conducted and completing other administrative tasks such as updating files and decisions, communicating issues and results to the Field Team support staff, escorting refugee applicants and rescheduling interviews.


As required, provide administrative support to the circuit ride team and management, including but not limited to interpreting for refugee interviews, escorting refugee applicants, preparing, organizing and inventorying refugee case files and assisting with logistical support such as flight bookings, housing arrangements or security clearances.


Operate under stressful working and living conditions while maintaining a collegial Page 2 / 5

team environment and productive working relationships with both colleagues and implementing partners. 10.

Ensure the data integrity of RSC MENA refugee records in the WRAPS database. Utilize new tools to improve the quality of information entered into and extracted from WRAPS.


Maintain and ensure the confidentiality and integrity of all RSC-related information by implementing control procedures in line with USRAP standards of conduct and data protection rules. Alert a Project Officer or Manager of RSC MENA of any noncompliance to SOPs or codes of conduct.


Perform such other duties as may be assigned.

Required Competencies Behavioural          

Takes responsibility and manages constructive criticism; Works effectively with all clients and stakeholders; Promotes continuous learning; communicates clearly; Takes initiative and drives high levels of performance management; Plans work, anticipates risks, and sets goals within area of responsibility; Displays mastery of subject matter; Contributes to a collegial team environment; Incorporates gender-related needs, perspectives, and concerns, and promotes equal gender participation; Displays awareness of relevant technological solutions; Works with internal and external stakeholders to meet resource needs of IOM.

Technical   

Delivers on set objectives in hardship situations; Effectively coordinates actions with other implementing partners; Works effectively with local authorities, stakeholders, beneficiaries, and the broader community to advance country office or regional objectives.

Emergency and Crisis     

Works effectively in high-pressure, rapidly changing environments; Coordinates actions with emergency response actors and making use of coordination structures; Supports adequate levels of information sharing between internal units, cluster partners, IOM and other emergency response actors; Establishes and maintains effective relationships with implementing partners; Makes correct decisions rapidly based on available information.

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Required Qualifications and Experience Education  

Master’s degree in Social Science, International Relations, Regional Studies or a related field from an accredited academic institution. University degree in the above fields with two years of relevant professional experience.

Experience       

Strong written and verbal communication skills and ability to effectively communicate with a team; Excellent computer skills and a high level of proficiency in spreadsheet and database applications, with experience using the World Wide Refugee Admission Processing System (WRAPS) an advantage; Experience in USRAP, particularly in RSC casework and USCIS adjudications support activities is preferred; Experience serving in hardship locations, particularly in the region, is an advantage; Knowledge of USRAP programme implementation and familiarity with IOM's administrative, financial and business rules and practices is desirable. Willingness to work in Iraq for extended time periods (up to 12 weeks) the vast majority of the working year; This appointment is subject to the successful applicant obtaining a US government security clearance, medical clearance and Security Awareness Induction Training (SAIT) certification.

Languages Fluency in English and Arabic is required.

How to apply: Interested candidates are invited to submit their applications via PRISM, IOM e-Recruitment system, by January 29, 2016 at the latest, referring to this advertisement. For further information, please refer to: In order for an application to be considered valid, IOM only accepts online profiles duly filled in and submitted with a cover letter not more than one page specifying the motivation for applications. Only shortlisted candidates will be contacted. You can track the progress of your application in your personal application page in the IOM e-recruitment system.

Posting period:

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From 15.01.2016 to 29.01.2016 Requisition: VN 2016/07 (P) - Project Associate, Field Team (Several Positions) (P1) - Amman, Jordan (54728323) Released Posting: VN 2016/07 (P) - Project Associate, Field Team (Several Positions) (P1) - Amman, Jordan (54728326) Released

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