Oncourse Status Report May 2007 Executive Summary Since April 2007, Oncourse-related contacts have increased by 54.1% and incidents have increased by 86.4%. Overall contacts have decreased by 4.9% and incidents have increased by 28.3% since last year at this time. In the month of May, there were 9,833 user-submitted exception reports. This was a 23.0% decrease from the April total of 12,762. There was one patch release in Oncourse CL during the month of May that addressed a problem with the copyright date on page footers. In addition to the patch release, we experienced problems in Original Oncourse with spica07 running out of temp space. A fix was put into place on May 1st that addressed this issue. There were 3 unscheduled outages during the month of May that lasted a total of 67 minutes. Of our scheduled availability1 this month, the systems were available 99.84% of the time. Of all registrar-based courses loaded into the course management systems for the Spring 2007 semester, 36% of all loaded course are active2. The same number of courses were active during the Spring 2006 semester.. Trends continue to demonstrate that the primary CMS used to deliver course content is Oncourse CL; used by 59% of courses using a CMS.

Course Section Adoption (of courses using a CMS)

80% 70% 60% 50% 40% 30% 20% 10% 0% FA05

SP06

% Using original Oncourse

SU06

FA06

SP07

% using Oncourse CL

To date, 952 courses that have opted out of Oncourse CL for the summer 2007 semesters. The IN campus has the highest percentage of opt outs at 54%.

1 2

Calculation based off 23 hours a day, 7 days a week with no scheduled monthly maintenance window. Total courses includes those with multi-section components (lecture, lab, discussion)

1

End User Support There was one patch release in Oncourse CL during the month of May that addressed a problem with the copyright date on page footers. In addition to the patch release, we experienced problems in Original Oncourse with spica07 running out of temp space. There is a batch job that runs on the backend that clears the temp space, but it was determined that the job had been failing and therefore, not clearing the space as expected. This caused end users problems when trying to upload/download attachments. A fix was put into place on May 1st that addressed this issue. Oncourse User Support Contacts Since April 2007, Oncourse-related contacts have increased by 54.1% and incidents have increased by 86.4%. Overall contacts have decreased by 4.9% and incidents have increased by 28.3% since last year at this time.

Oncourse-related Support Requests (May 2006 - May 2007) Month May June July August September October November December January February March April May Total

Contacts 1591 1611 1030 4022 2545 1327 999 1495 3479 1259 979 982 1513 22832

Incidents 545 643 470 1601 513 345 463 879 924 299 236 375 699 7992

2

Oncourse Exception Reports When the application generates an exception, it gives the user the ability to submit an exception report that includes a stack trace of what caused the exception. These reports are sent to a departmental email account for tracking purposes. In the month of May, there were 9833 usersubmitted exception reports. This was a 23.0% decrease from the April total of 12,762.

Oncourse Exception Reports (August 2006 – May 2007) Month Exceptions August 36761 September 33444 October 11783 November 7566 December 9725 January 28034 February 29122 March 18101 April 12762 May 9833 Total 208287

3

System Downtime There were 3 unscheduled outages during the month of May that lasted a total of 67 minutes. Of our scheduled availability3 this month, the systems were available 99.84% of the time. Date/Time: 5/1/2007 1:50pm – 2:24pm Duration: 34 minutes Services Affected: Oncourse CL Description: The Support Center received a number of contacts from users regarding long delays and latency when working in Oncourse CL. Tier 2 was notified, confirmed the problem and contacted the ESA and DBA teams to further investigate. The application servers were restarted and service was restored. Date/Time: 5/3/2007 3:54pm – 4:09pm Duration: 15 minutes Services Affected: Oncourse CL Description: Tier 2 noticed general sluggishness on multiple servers when working in the application and notified ESA. The application servers were restarted and service was restored. Date/Time: 5/8/2007 9:40am – 9:58am Duration: 18 minutes Services Affected: Oncourse CL Description: The Support Center received a number of contacts from users regarding long delays and latency when working in Oncourse CL. Tier 2 was notified, confirmed the problem and contacted the ESA and DBA teams to further investigate. The application servers were restarted and service was restored. It appears that the slowdowns are being caused by an application bug, but the development team has still yet to isolate what’s triggering the problem. Andrew was going to put some debugging code in place to try to find the source of the problem. Maintenance Throughout the month, changes are made to the production system to resolve existing problems or to provide standard system maintenance. During the month of May minimal changes were made to the systems in preparation for a June 2nd upgrade. • •

Global o Update footer to display correct copyright information. Original Oncourse o Fix to prevent errors resulting from a lack of temp space

Adoption Rates Of all registrar-based courses loaded into the course management systems for the Spring 2007 semester, 36% of all loaded course are active4. The same number of courses were active during the Spring 2006 semester.. Trends continue to demonstrate that the primary CMS used to deliver course content is Oncourse CL; used by 59% of courses using a CMS.

3 4

Calculation based off 23 hours a day, 7 days a week with no scheduled monthly maintenance window. Total courses includes those with multi-section components (lecture, lab, discussion)

4

Course Section Adoption (of courses using a CMS)

80% 70% 60% 50% 40% 30% 20% 10% 0% FA05

SP06

SU06

% Using original Oncourse

Total Courses loaded Original Active CL Active Total Active

FA 05 24,049 7,399 3,014 10,413

FA06

SP07

% using Oncourse CL

SP 06 23,235 5,037 3,338 8,375

SU 06 10,345 1,408 886 2,294

FA 06 25,104 4,317 4,913 9,230

SP 07 24,110 3,507 5,075 8,582

SU 07 10,582 3,473 926 4,399

Adoption of Oncourse CL continues to vary by campus. The Bloomington campus leads the migration with 77% of all courses using a CMS being taught in this environment. The Indianapolis, Southeast, and East campuses all continue to have more faculty teaching in the legacy system. Section Adoption of Courses by Campus (of courses using a CMS)

SE SB NW KO IN EA CO BL 0%

10%

20%

30% % Using original

40%

50%

60%

70%

80%

% using CL

5

Spring Campus Usage Breakdown Total Courses Loaded Original Active CL Active Total Active Non-CMS courses

BL 10,990 744 2,521 3,265 7,725

CO 448 75 157 232 216

EA 714 144 98 242 472

IN 6,347 1,682 1,306 2,988 3,359

KO 800 106 176 282 518

NW 1,220 139 276 415 805

SB 1,994 251 347 598 1,396

SE 1,597 366 231 597 1,000

Opt Out of Oncourse CL There are a total of 952 courses that have opted out of Oncourse CL for the summer 2007 semester. The IN campus has the highest percentage of opt outs at 54%.

Opt Out Data Campus BL CO EA IN KO SB NW SE FW OC Total Opt Out

SU07 127 38 25 516 32 81 47 85 0 1 952

6

Course Site Usage The graph below breaks down the tool usage for courses by semester. Tool Usage for Courses by Semester Wiki Test & Survey (original) Test & Surveys CL Syllabus Site Info Groups Resources Post 'Em Podcasts Message Center Gradebook E-Mail Archive Drop Boxes Discussion Chat Calendar Assignm ent Announcem ent

0

500

1000

1500 SP06

2000 SU06

2500 FA06

3000 SP07

3500

4000

4500

5000

From Spring 2006 to Spring 2007 we’ve seen increases in the usage of Site Info Groups, Message Center, Syllabus, Resources, Chat, E-mail Archive, Post’em, Calendar, Gradebook, Assignment, and Announcement tools while decreased usage has occurred with tools like Drop boxes, Discussion, and Samigo tools.

Course Tool Usage Change Spring 2006 - Spring 2007 Test & Surveys CL Syllabus Site Info Groups Resources Post 'Em Message Center Gradebook E-Mail Archive Drop Boxes Discussion Chat Calendar Assignment Announcement -100%

0%

100%

200%

300%

400%

500%

600%

7

Tool Usage by Semester for All Course Sites FA05 Announcement Assignment Calendar Chat Discussion Drop Boxes E-Mail Archive Gradebook Message Center DF PM Podcasts Post 'Em Resources Site Info Groups Syllabus Test & Surveys CL Test & Survey (original) Wiki

SP06

SU06

FA06

SP07

3014 975

3338 1002

886 247

4913 1788

5075 1812

960

897

233

1410

1267

1264 378 77 1270 1868 36 34 20 8 1939 15 2122 290 -

1152 402 73 1328 2100 397 380 52 70 1990 65 2549 250 -

277 33 19 275 645 318 265 96

1444 244 14 2278 3476 2190 497 1965 24 278 3433 254 3990 0 456 207

2332 184 15 2344 3568 2554 624 2309 61 279 3551 436 4010 3 403 250

15 557 23 702 23 3

Tool Usage by Campus for Course Sites (Spring 07) BL Announcement Assignment Calendar Chat Discussion Drop Boxes E-Mail Archive Gradebook Message Center DF PM Podcasts Post 'Em Resources Site Info Groups Syllabus Test & Surveys (CL) Test & Survey (original) Wiki

CO

EA

IN

KO

SB

NW

SE

2521 857 595 905 83 2 1650 1789 834 300 676 16 188 2024 215 1992 1 128

136 58 44 65 10 0 12 110 157 18 155 0 4 68 4 138 0 25

98 35 31 51 4 1 16 46 63 23 59 4 10 56 9 70 0 21

1306 547 397 781 57 3 458 840 947 199 900 27 37 810 146 997 1 147

176 46 20 78 9 1 16 112 97 14 92 1 24 113 12 120 0 17

347 114 80 176 13 4 91 272 224 22 212 10 8 188 26 276 0 23

276 86 47 137 7 1 32 195 119 13 115 3 2 155 14 184 1 21

213 67 51 139 1 3 68 202 111 33 98 0 5 137 8 231 0 20

111

6

3

87

8

19

9

5

8

Project Site Usage Project sites continue to exhibit strong usage of tools for collaboration such as Announcements, Email Archive, Message Center, Calendar, and Resources. Tool Usage for All Project Sites Announcement Assignment

5%

Calendar

7%

3%

16%

Chat

3%

5%

Discussion Drop Boxes E-Mail Archive Gradebook

10%

18%

Message Center Podcasts

1% 1%

5% 10%

3%

7%

1%

5%

Post 'Em Resources Site Info Groups Syllabus Test & Surveys Wiki

Project Site Tool Usage Announcement Assignment Calendar Chat Discussion Drop Boxes E-Mail Archive Gradebook Message Center PM DF Podcasts Post 'Em Resources Site Info Groups Syllabus Test & Surveys Wiki

635 202 383 193 186 55 275 127 411 334 198 35 20 741 121 182 118 268

9

Oncourse CL Profile Of 173,414 loaded users; 122,230 have accessed CL; approximately 71%.

Oncourse CL Avg Hits /Day 8,000,000 7,000,000 6,000,000 5,000,000 4,000,000 3,000,000 2,000,000 1,000,000 0 Apr- May- Jun06 06 06

Jul06

Aug- Sep- Oct- Nov- Dec- Jan- Feb- Mar- Apr- May06 06 06 06 06 07 07 07 07 07

Oncourse CL Avg Page Views/Day 90,000 80,000

70,000 60,000 50,000 40,000

30,000 20,000 Apr06

May06

Jun- Jul-06 Aug06 06

Sep06

Oct06

Nov06

Dec06

Jan07

Feb07

Mar07

Apr07

May07

Further application server metrics can be found at: http://es-logs.uits.indiana.edu/ (application code onc) Database performance metrics such as memory usage, CPU usage, and response time can be found at http://wsa084.uits.indiana.edu:7778/em/public/reports 10