OmniPCX Office R3.X – Hotel solution

Total Communication for Your Business

Summary • Hotel Market Segmentation • Hospitality solution with OmniPCX Office –

Hospitality solution

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Hotel environment

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OHL definition

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Hotel features – staff efficiency – guest satisfaction – cost mastering

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Other applications

• Customers benefits

Application Partners - OHL presentation — 2

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Hotel market segmentation Upper scale: 5 stars

Up scale hotel: 4 stars Mid scale hotel: 3 stars

Tourism hotel: 2 stars Budget hotel 1 star

Application Partners - OHL presentation — 3

• For 50 to 250 rooms • Alcatel OmniPCX Enterprise – the full hotel features (+multilingual voice guidance, customized greetings, privacy…) –

AHL-Alcatel Hotel Link allowing the integration with the front office systems (e.g. Call Metering System, Property Management System)

• Up to 120 rooms • Alcatel OmniPCX Office – the standard hotel features (check-in/out, pre-check out, pre-payment, wake up, room status…) –

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OHL-Office Hospitality Link allows the synchronization with an Hotel application (PMS and CMS)

Alcatel OmniPCX Office - Hospitality solution • Targets : • • • •

Small and medium size hotels, guest houses, holiday centers, Clinics, hospitals, retirement homes, Universities, training centers, Up to 120 rooms / beds

• Solution : • OmniPCX Office integrates basic hospitality features • OmniPCX Office can works together with a CMS/PMS by using to the

OmniPCX Office Hospitality Link

• Features activated in the hotel Application or in the OmniPCX Office

are synchronized through OHL

Application Partners - OHL presentation — 4

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Alcatel OmniPCX Office - Hospitality solution

OHL provides the connection to any IP Hotel application

Alcatel OmniPCX Office

OHL

General manager

Front Office

Application Partners - OHL presentation — 5

Room service

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Mobile staff

Hotel environment Room 302

Room 101 Room 204

OHL

LAN

V24 for metering

Hotel staff

Welcome desk General Mgr

Application Partners - OHL presentation — 6

Hotel Driver Hotel Front Office (PMS, CMS)

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Printer

Hotel environment • Reception terminal • PC with OHL driver and the Hotel application • Advanced Reflexes TM + add-on modules • Printer

• Staff terminals • Advanced, Premium, Easy Reflexes TM terminals • Mobile 100 & 200 Reflexes

• Guest terminals • Easy or First Reflexes TM terminals • Mobile 100 Reflexes • Analog sets

Application Partners - OHL presentation — 7

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OHL definition • The OmniPCX Office Hospitality Link is a Hotel driver based on the current AHL (Alcatel Hospitality Link) protocol elements.

• OmniPCX Office Hotel Driver run on Windows200x/server/XP and is compatible with the Release 3.X.

• The OmniPCX Office is programmed in Hotel mode. • Note that One hotel application could be connected to the OmniPCX Office and in a stand-alone configuration.

• No SW license linked to OHL It’s simple, it’s easy to manage

Application Partners - OHL presentation — 8

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Alcatel OmniPCX Office – Hotel features • The OHL feature allows to increase the OXO capacity from 80 (OXO alone) to 200 sets:

• 200 sets (rooms + administrative telephones) –

By mixing Alcatel Reflexes sets and Analog terminals (max 120 Analog terminals)

• 120 rooms if the room’s telephones are all analog sets

Application Partners - OHL presentation — 9

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Alcatel OmniPCX Office – Hotel features The Hotel features are divided in 3 parts :

• Features linked to the administration and staff • Features for guest satisfaction • Features for cost mastering

Application Partners - OHL presentation — 10

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Staff efficiency • With OHL and the Hotel application, all operations can be directly managed from the Front Office

• Check-in • Room number

14.03.2004

• Guest set language • Room cleaning status

100.00

• Room problem • Guest name (10

characters max)

100

• Speaking language • Desk message

waiting - guest set LED switch on etc…

Application Partners - OHL presentation — 11

1

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15.03.2004

Staff efficiency • The add-on module allows to monitor the room status

Set status (free, busy, ringing)

Room 234

Room status (free, busy, wake-up)

Application Partners - OHL presentation — 12

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Room status (room done, to do, anomaly)

Staff efficiency By using the Advanced terminal and the intuitive key, the room management is at the finger tips

• One key = one room • Multi-terminals management • Up to 4 simultaneous terminals

Marca_It_ 07 : 30_Npd_+7 eur_211 Print WakeUp NPD Credit Cheout >

• Multi-purpose management • Hotel features actionable during conversation

• Quick room dial

Name LanguagMessag DDI Num Discri

• Permanent room supervision Application Partners - OHL presentation — 13

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>

Staff efficiency Check in Embeded check-in features: • Customer name • Speaking language • Terminal language if the room set in a Reflexes sets • Barring (ex : local, national, international) • Pre-payment • Wake-up • Do not disturb • Voice mail box attribution • Customer memo bill with Personal login, Direct number (DDI), etc…

Application Partners - OHL presentation — 14

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Free room

but room to do

Free room Busy room

Staff efficiency Room Status •

Activation from room sets • The cleaning staff enters a room status code or a mobile terminals

•

Room status supervision • From the front office (Hotel application) t

all room status supervision (no limits) – room anomaly, clear information –

Uncleaned_Problem:012_Busy room_1234 Return CleanS NoProb Problm Apply

• From reception Reflexes terminals – –

up to 80 rooms status supervision room anomaly display (3 figures code)

• On the fly printing status

•

User

Date

Automatic status changes • All room busy / All room to do • Time depending Application Partners - OHL presentation — 15

Hour Ticket definition

Status

User name

A132_16/11/97_15:45_Room status change_1234_Boulanger132.F

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0: Done 1: To do 1XXX: anomaly

Guest satisfaction Telephone features available from the guest set • Direct access to hotel services • Pre-programmed keys on room

terminal • Guest identification, name and speaking language • Customized greetings on each service terminal

• Do not disturb (DND) • Activation/deactivation from the

room set or the welcome desk (terminal or front office) Reception

Application Partners - OHL presentation — 16

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Restaurant

Bar

Guest satisfaction Telephone features available from the guest set • In-coming call DDI • Dynamic allocation at check-in • Direct number change on demand

• Wake-up • Voice message for confirmation of the notification time • Voice message “Hello it is 7:30” for wake-up

• Message on room • Call back message • On voice mail box (choice between 4 languages)

• Booth phone • Immediate bill printing or automatic imputation on room’s bill

Application Partners - OHL presentation — 17

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Cost mastering Tax credit • Communications authorized up to a certain number of taxes • Activated at customer check in : • Default value • Specific value • No pre-payment

• Can be refill at any time • Sound signal at credit scarcity • Temporization (ex : 30 s before credit scarcity) • Communication cut (facultative)

• Emergency number accessible permanently

Application Partners - OHL presentation — 18

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Other applications in OmniPCX Office • Voice Mail services • Up to 200 users • Up 200 hours recording times

• Automated Attendant for hotel information and room reservation

• Internet services for hotel management • High speed internet access provided by the PBX • e-mail server

Application Partners - OHL presentation — 19

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Customer benefits • For manager:

Alcatel OmniPCX Office Hospitality Software and the OHL allows him optimize the daily tasks and secure the telecom costs

• For staff:

boost the staff efficiency

• For guests:

Alcatel OmniPCX Office provides to them a communication comfort (personal DDI number, personal mail box, programmed wake-up call, multilingual voice guidance, …)

Application Partners - OHL presentation — 20

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