MGT 307 – OPERATIONS MANAGEMENT Spring 2013 Section 307.01E CRN: 20488

Instructor: Office phone: Department phone: Department fax: Office email: Office: Office hours:

Randy Odom, Ph.D. 903-886-5695 903-886-5703 903-886-5702 [email protected] BA 348B Before and after class Tuesdays and Thursdays, others by appointment

Course Description: This course is an introduction to the concepts, principles, problems, and practices of operations management. Emphasis is on managerial processes for effective operations in both goodsproducing and service-rendering organization. Topics include operations strategy, process design, capacity planning, facilities location and design, forecasting, production scheduling, inventory control, quality assurance, and project management. The topics are integrated using a systems model of the operations of an organization. Prerequisites: Junior standing, MATH 141 or 175, GBUS 302, GBUS 128 or IET 101.

Course Objectives: 1. Students will demonstrate an understanding of the essential terminology, concepts, and problem solving of operations management design decisions including operations strategy, product design, process selection, facility layout, capacity and locations, and supply-chain management. 2. Students will demonstrate an understanding of the essential terminology, concepts, and problem solving of operating decisions including measuring and improving productivity, quality management and control, inventory and resource management, scheduling, sequencing, and project management. 3. Students will develop an understanding of the historical as well as contemporary contexts of goods producing and service providing organizations.

Course Texts: David Collier and James Evans. OM3, 2011-2012 Edition Student Package Edition. Mason, Ohio: South-Western, Cengage Learning, 2012. ISBN-13: 978-0-538-47913-4. Text only: ISBN-13: 978-0-538-47915.8. Or David Collier and James Evans. OM4, 2012-2013 Edition Student Package Edition. Mason, Ohio: South-Western, Cengage Learning, 2013. ISBN-13: 978-1-133-37242-4. Text only: ISBN-13: 978-1-133-37241-7.

Readings Text: Henry Ford. Today and Tomorrow. Boca Raton, FL: CRC Press, 2003. ISBN: 978-0-915299-36-2. This book may be found through online sources. Also, it may be available in other editions through used book sources.

Course Grading: Calculation of the final grade will be based on the following criteria: Section Exams 63% Section Assignments 15 Henry Ford readings assignments 15 Daily Grade 7 100% The normal grading scale of 90% for an A, 80% for a B, 70% for a C, etc. will be applied.

Section Exams: Three section exams will be given during the term. Each exam will include objectivetype questions (true-false, multiple choice, matching, etc.), problems, and possibly a discussion question. Exams will be designed to cover material presented for that exam (i.e. the exams will not be comprehensive to that point of the term). For each exam, a study guide including a listing of terms, concepts, and problems from the assigned chapters will be provided. The terms and concepts represent what students should know to be successful on that portion of the exam. By knowing, the instructor means that students should be able to define, list, identify an example or application of the terms or concepts, and possibly discuss the topic. The problems discussed in class will be examples of the types of problems that can be expected on the exams. The proportions of conceptual material and problems on exams may vary depending on the material covered, but throughout the course, the exams in combination will be weighted about 50% conceptual and 50% problems. If a regularly scheduled exam is missed, the student will be allowed to take a make up at the end of the semester on the day set aside for final exams for this course. This make-up exam is comprehensive and serves as the make up for any exam that students miss.

Section Exams Section One Exam (1, 2, 3, 4, 5, 9, 11) Section Two Exam (6, 7, 8, 10, 15, 16) Section Three Exam (12, 13, 14, 17, 18)

Section Assignments: Work in each section will include operations management concepts, issues, and problems. For each section, students will complete homework assignments. These section assignments will relate to key concepts in that portion of the course. This portion of the course is 15% of the final grade. Students must complete six out of the ten assignments to receive full credit. The Section Assignment topics and their due dates are presented below. The instructions for the section assignments will be included in the section study guide materials for each section. Students must use the format procedures outlined below in this syllabus where appropriate. Failure to follow the format instructions will result in a reduction in the grade. Late work, if accepted, for these assignments will receive a reduction in the grade. Section

SA01 SA02

1 1

Title WISM & WSIMW: Where is Stuff Made and What Stuff is Made Where Productivity and Competitiveness

Due Date 1.31 2.7

SA03 SA04 SA05 SA06 SA07 SA08 SA09

1 2 2 2 2 2 3

SA10

3

Supply Chain: Article summary of Wal-Mart or other company supply chain Product design in a Green World: considering ecology in product design Bathtub Curve Facility Layout (application in a real world situation) Theory of Constraints Dimensions of Quality (applied to competitive products/services) Lean operations: article summary of Toyota or other company for lean operation Gantt Chart or Project plan for a common project

2.14 2.21 2.28 3.7 3.21 3.28 4.18 4.25

Henry Ford Reading Assignments: This assignment is based on Henry Ford's book, Today and Tomorrow, the readings book for this class. The book is organized as a collection of twenty-four papers or articles by Mr. Ford. For this assignment student will read each article/chapter and write a response, critique, or essay discussing the current relevance of Mr. Ford's ideas on ten of these articles. Each paper consideration of the reading and what Mr. Ford was saying. A response to the paper might involve discussing the personal implications about what you have read, the extent to which you agree or disagree with the readings and why (beyond just your opinion), etc. A critique will focus on an evaluation of the good and bad elements of the reading. The essay might discuss about appropriateness of the article to today's context and will address the extent to which Mr. Ford's ideas are still applicable today. The papers for each reading are due on the dates are listed below in the Henry Ford readings schedule. Some class time may be allotted to discuss the readings for the date assigned. Some of these readings may be included on the section exams. Also, students may not turn in more than two readings during a given class meeting. Students must use the format procedures outlined below in this syllabus. Failure to follow the format procedures will result in a result in a reduction of the grade. Late work, if accepted, for these assignments will receive a reduction in the grade. HF HF01 HF03 HF07 HF09 HF10 HF12 HF05 HF11 HF06 HF13 HF14 HF15 HF02 HF04 HF18 HF19 HF20 HF21 HF17 HF22 HF08

Title We Are Being Born into Opportunity Big Business and the Money and Power What Are Standards? Reaching Back to Sources The Meaning of Time Turning Back to Village Industry It Can't Be Done Saving the Timber Learning by Necessity Wages, Hours, and the Wage Motive The Meaning of Power Educating for Life Is There a Limit to Big Business? Are Profits Wrong? The Air Farm Problems Are Farm Problems Finding the Balance in Life What Is Money For? Making a Railroad Pay Applying the Principles to Any Business Learning from Waste?

Due Date 1.31 1.31 2.7 2.7 2.14 2.14 2.21 2.21 2.28 2.28 3.7 3.7 3.21 3.21 3.28 3.28 4.4 4.4 4.11 4.11 4.18

HF16 Curing or Preventing HF23 The Wealth of Nations HF24 Why Not?

4.18 4.25 4.25

Class Participation and Daily Grade: Prompt, regular attendance is expected from each student. If a student must miss a class, it is the student’s responsibility to keep up with the assignments and make arrangements for any missed assignment. Homework assignments may be collected during the term and be included in this portion of the grading. Extra homework problems will be provided in the course. These extra assignments are optional and will be taken up and reviewed by the instructor. They will not be included directly in the course grading, but should be beneficial in students learning of operations problems discussed in class. Also, the instructor does not provide "extra credit" assignments in this course. However, a student who consistently participates in preparing and turning in the optional homework problems may receive this consideration.

Format of the Class Discussions: Most class periods will include discussions of conceptual material and problems. The plan will be to spend the last portion of the class time covering examples of problems for the next period’s assignment. Students should review the problems carefully. They may not always be as easy as they appear. More class time is often devoted to problems than concepts. Hence, students may need to rely on their text, study guide, and handouts to learn the concepts.

Tentative Course Outline Date

Topic

Tu. 1.15 Th. 1.17 Tu. 1.22

Tu. 2.12 Th. 2.14

Introduction to the course Goods, Services, and OM Value Chains BEP Forecasting and Demand Planning Measuring Performance in OM Productivity Productivity Value of Loyal Customer Operations Strategy Technology and OM BEP BEP Supply Chain Design Center of Gravity Factor Rating Catch up and review Section One Exam (1, 2, 3, 4, 5, 9, 11)

Tu. 2.19 Th. 2.21

Goods and Services Design Reliability

Th. 1.24 Tu. 1.29 Th. 1.31 Tu. 2.5

Th. 2.7

Text Chapter 1 2 2 11 3 3 3 3 4 5 5 9 9 9 9

6 6

Henry Section Ford Assignment

HF01 HF03

SA01

HF07 HF09

SA02

HF10 HF12

SA03

HF05 HF11

SA04

Tu. 2.26 Th. 2.28

Reliability Process Selection, Design, and Analysis Utilization Little's Law Tu. 3.5 Facility and Work Design Number of machines needed Line Balance Th. 3.7 Capacity Management Capacity needs Mar 11-16 Spring Break Tu. 3.19 Quality Management Run Chart Check sheet and Pareto Chart Th. 3.21 Quality Control and SPC Mean and range charts Quality control: p-charts Tu. 3.26 Control charts continued Review Th. 3.28 Section Two Exam (6, 7, 8, 10, 15, 16)

6 7 7 7 8 8 8 10 10

Tu. 4.2

Th. 4.11

Managing Inventories ABC Method Economic order quantity (EOQ) Total Cost (TC) Resource Management Aggregate planning Product-structure tree Material Requirements Plan (MRP)

12 12 12 12 13 13 13 13

Tu. 4.13 Th. 4.15

Material Requirements Plan (MRP) Lean Operations

13 17

Tu. 4.17

Operations Scheduling and Sequencing Workforce scheduling Scheduling and Project Management Sequence rules and evaluation Johnson's Rule Project Management Project planning and critical path Section Three Exam (12,13,14,17,18) Comprehensive Exam

14 14 14 14

Th. 4.4 Tu. 4.9

Th. 4.18

Tu. 4.19 Th. 4.21 May 7, 9?

15 15 15 16 16 16 16

HF06 HF13

SA05

HF14 HF15

SA06

HF02 HF04

SA07

HF18 HF19

SA08

HF20 HF21

HF17 HF22 HF08 HF16

SA09

HF23 HF24

SA10

18 18 Final Exam Schedule

Format for Assignments: Students are to use these format guidelines for all "text" materials turned in during the semester. This includes the Chapter Assignments that are discussion questions, the Henry Ford Reading Assignments, and other assignments that are primarily text. For those assignments that included problem solutions or diagrams, strict adherence to the guidelines is not expected.

The word or page length is provided on each assignment. These usually suggest an approximate page length, like about three pages or about ten pages. These are provided to guide students in preparing their papers. However, preparing one page for a three page assignment or six pages for a ten page assignment will likely negatively impact the grade for that assignment. The word count for the Henry Ford Reading Assignments is mentioned above Virtually all assignments must be turned in using the following format. An example of an assignment that may be turned in not using this format is the Gantt chart assignment (SA10). 1. Typed, double-spaced 2. Times New Roman, 12 font (only) 3. One-inch margins on all sides: top, bottom, right and left 4. Paper size should be standard, 8-1/2 by 11 inches 5. No headers or footers, except for a page number only (if desired) 6. No underlines or italics (use bold for these requirements or preferences) 7. No special indentations or tabs 8. No title page 9. References should be complete (in that they can be used to find the source) and consistent. No specific style like APA or Turabian is required. A complete reference will include author (if known), source (magazine, journal, website, etc.), date of publication (or retrieval), etc.

Disability Statement: The Americans with Disabilities Act (ADA) is a federal anti-discrimination statute that provides comprehensive civil rights protection for persons with disabilities. Among other things, this legislation requires that all students with disabilities be guaranteed a learning environment that provides for reasonable accommodation of their disabilities. If you have a disability requiring an accommodation, please contact: Office of Disability Resources and Services Texas A&M University-Commerce Halladay Student Services Building Room 303 A/D Telephone: (903) 886-5150 or (903) 886-5835 FAX: (903) 468-8148 Student Conduct Statement: “All students enrolled at the University shall follow the tenets of common decency and acceptable behavior conductive to a positive learning environment.” Students enrolled in on-line courses have the same rights and responsibilities as students in live-taught courses. Refer to Student’s Guide Book located at: www.tamu-commerce.edu/studentlife/guidebook.htm Comment on Academic Honesty There seems to be a belief among many that anything found on the Internet is free to use as one wishes. The "cut and paste" option also makes it quite tempting. However, information on the web must be properly cited just as you would any "hard copy" periodicals or books. Keep the following in mind: 1. It is generally not advisable to quote anything verbatim in a paper unless there is an overriding reason to do so, such as the use of a particular phrase or sentence that illustrates a point well and should not be changed. When you do quote directly, you must place the statement in quotes in addition to a footnote at the end of the quote (or for longer quotes, offset the quoted section). Not placing the statement in quotes implies that the wording is your own. 2. Simply changing a few words in a sentence (for example, "large" to "big") may alleviate the need for

quotes (depending on how much you change), but it is not the best way to go. If you are not going to provide a direct quote, then the material should be stated in your own terms. Changing a couple of words implies laziness. 3. Every idea you get from another source must be cited. Placing 100 citations in a paper does not imply that the work is not original, but that you did a proper job of giving credit where it was due. 4. The real danger in a "cut and paste" approach to report writing is that you end up including a lot of information that is related to the topic about which you are writing, but does not really address what you are trying to say. Putting things in your own words allows you to focus your comments more effectively. 5. Material that would be considered to be common knowledge in the field (like the general strategic management model) would not likely require a citation. 6. Some papers may be graded using turnitin.com software. Any deviation from the guidelines concerning quotes and citations constitutes plagiarism, as it suggests that you are trying to submit someone else's work and creativity as your own. If you have any questions, please let me know. Plagiarism represents disregard for academic standards and is strictly against University policy. Plagiarized work will result in an “F” for the course and further administrative sanctions permitted under University policy. Guidelines for properly quoting someone else’s writings and the proper citing of sources can be found in the APA Publication Manual. If you do not understand the term “plagiarism”, or if you have difficulty summarizing or documenting sources, Research Studies/Human Subjects Procedure A15.02 Texas A&M University-Commerce recognizes the need for investigation in which human beings may serve as research subjects. The University acknowledges and accepts its responsibilities for ensuring that the privacy, safety, health, and welfare of such subjects are adequately protected. All research, which involves any form of participation of human subjects, qualifies as human subject research. This includes certain survey research, research by students as well as by faculty and staff and both internally and externally funded research. In order to comply with federal regulations as well as to conform to guidelines of the University’s Institutional Review Board (IRB), the principal investigator should obtain approval of their research protocol from the IRB prior to any contact with human subjects. If you are using humans in any of your research, contact your professor before proceeding with the research project. A determination will be made as to the need for IRB review and approval. Contact your professor for assistance.

Section Assignment and Henry Ford Reading Assignment Rubric Criterion

Section Assignment: The section assignments will include some variety of assignments including article reviews, short essays or topics papers, mini-research activities, etc. Henry Ford Reading

Unsatisfactory C or < C Less than 80% Paper does not include satisfactory presentations appropriate for the assignment.

Satisfactory B 80 to 89% Paper included satisfactory presentations appropriate for the assignment.

Exceptional A 90 to 100% Paper included outstanding presentations appropriate for the assignment.

Paper tend to be more of

Paper demonstrates a

Paper demonstrates an

Assignment: This assignment requires a response to a reading from the book, Today and Tomorrow. This response is more than a summary of the article and should include more insight into the topic, an application of the concepts of the article, or a discussion of the relevance of the concepts to modern business. Writing and paper process issues: Format using instructor's preferences from syllabus Style (APA) Organization Use of headings Use of tables, graphs, charts, maps, diagrams, etc when appropriate Use of appendices when appropriate Provide a list of references and/or use of endnotes where appropriate to the assignment Proper grammar Spelling Appropriate use of words Other specific instructions for the paper: Page or word length (maximums, minimums, and range) Due dates Use of drop box, email, or other methods to turn the work in

a summary of the concepts and lacks a satisfactory understanding of the topic enough to provide an application of the topic to a management or business situation or discussion of the relevance to modern business

moderate level of understanding of the topic, inclusion of application of the topic to a management or business situation, and/or a discussion of the relevance of the concepts to modern business.

outstanding level of understanding of the topic, inclusion of application of the topic to a management or business situation, and/or a discussion of the relevance of the concepts to modern business.

Paper fails to meet guidelines of the instructor’s guidelines presented in the syllabus, fails to use headings and other paper organizational methods to present the material. Paper has a number limited grammar mistakes, misspelled and misused words

Paper follows instructor's guidelines presented in the syllabus, uses headings and other paper organizational methods to present the material. Paper has limited grammar mistakes, misspelled and misused words

In addition to following the instructor's format guidelines and providing readeroriented organization, the paper has virtually no grammatical or spelling errors and includes outstanding use of appropriate tables, graphs, etc.

Student fails to get the paper in on time or has not met other instructions of the assignment referring to page length, and other issues.

Paper is turned in on time using the appropriate procedure and has followed the guidelines for length.

Paper is turned in on time using the appropriate procedure and has followed the guidelines for length.

Appropriate use of words would include words that may not be caught by a spell checker but are incorrectly used. For example, using the word "aboard" when you mean "abroad" or using "then" when you are comparing something and should use "than". s