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Nice to meet you
@CvandenEynde
Secretary Plus currently is present in 8 countries Its 261 employees earned a total revenue of approx. €100m 6 18
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Secretary Plus wants to share… Trends and developments in the profession of Management Support positions. Significant Points: • Numerous job openings will result from the need to replace workers who leave this very large occupation each year. • Opportunities should be best for applicants with extensive knowledge of software applications. • Increasing office automation and organizational restructuring will lead to average growth in overall employment of secretaries and administrative assistants.
Career Paths for Administrative Support Staff Source: International Association of Administrative Professionals
Traditionally, a secretary supported an executive by helping to manage their schedules, handle visitors and callers, produce documents and communications,
Many administrative professionals continue to support executives in business and institutions in this manner. However, for most administrative professionals today, much more is expected. With more managers keying their own correspondence and more files being stored electronically, the nature of secretarial work is changing drastically. Managers are doing more clerical work, administrative assistants and secretaries are doing more professional work,
In today‟s downsized and restructured businesses, everyone is called upon to do more. Administrative professionals have gladly accepted their share of increased responsibility.
An increasingly vital and skilled role in today's (and tomorrow's) office... The administrative professional‟s job today requires:
“ skills in management functions and technology”, including: - project management - integrated computer software applications - organization and scheduling - Internet/Intranet communications and research - document preparation, storage, with emphasis on electronic recordkeeping - customer service and public relations.
Todays Admins are handling a wider variety of duties beyond strictly clerical roles: - purchase office equipment and supplies, - plan meetings and special events, - work closely with vendors and suppliers, - create presentations and give them as well, - interview, orient and supervise other staff, - write and edit documents, - schedule events and facilities, - coordinate direct mailings, - maintain multiple schedules and calendars, - handle messages and correspondence (with voice mail, e-mail, and regular postal mail), - maintain computer files, directories, and databases, and much more
Career Paths for Administrative Support Staff According to research by the International Association of Administrative Professionals (IAAP), most administrative professionals want to remain in their field and advance into higher support positions or become office managers. With businesses operating in a global economy, administrative professionals will have opportunities to interact via e-mail, audio- and video-conferencing, The winners will be those professionals who master technology, effectively use their interpersonal and communication skills, have the ability to track and organize are creative in solving problems,
Qualities of a True Administrative Professional The International Association of Administrative Professionals (IAAP) suggests that a true administrative professional should have most or all of the following qualities... • Skills new and emerging technology • Acts autonomously •
Is able to make decisions independently, and manages his/her own work and schedule.
• Strong interpersonal skills • These can include effective listening, good writing, strong negotiating and oral communication skills
• Educational opportunities • Attends relevant educational and training sessions offered by employers or pursues them independently. Never stops learning
• Is flexible • Gets results •
Meets deadlines and always sets personal goals and meets them.
Qualities of a True Administrative Professional • Initiatives • Comes up with new, more efficient ways of doing his or her job • Priorities • Asks intelligent questions about the business. • Participates in group discussions, meetings, work teams • Keeps an open mind. • Is willing to look at new information in a new light to make new decisions to keep fresh and up-to-date Administrative professionals are those who master technology, have interpersonal and communication skills, are able to manage projects, track and organize and be creative in solving problems, and most importantly:
have the willingness to learn and grow, and accept challenges
The evolution of the secretarial profession Companies/employees take a new view on work/life balance. People may put in more time, but they will do so using tools that provide more control over their schedules and enable them to better balance priorities. People will need to multitask to meet all of their obligations efficiently.
6 skills professionals will need to prepare for success in this new environment. The skills form the acronym ACTION Analysis: Analyzing information and exercising good judgment Collaboration: Establishing rapport and facilitating team building Technical aptitude: Selecting the best technical tools and using them effectively Intuition: Identifying and adapting to the needs and work styles of others Ongoing education: Engaging in continual learning Negotiation: Participating in business discussions that produce positive results “In the future office, there will be added pressure to adapt quickly to change,
- work smarter, - increase productivity and perform duties outside of one’s job description. The good news is that emerging technological tools and educational opportunities will better enable professionals to meet these challenges.”
Expect more you are in charge of your own success
10 ways to make your boss your biggest fan The more you do for your boss, the more you do for yourself. Here are 10 practical tips you can start using right away to propel your career and your boss's appreciation.
1. Delegate up! Take a minute and write down any of your boss's tasks that you could handle. Can you suggest taking on those responsibilities to free his or her time … and build your own skills and professional profile?
2. Assume your boss's burden. What part of the job does your boss hate? If your boss hates paperwork, find a way to streamline a process or complete some items for him or her. The more responsibility you take, the more valuable you become..
3. Turn an inch into a mile … and take it. Sometimes, even a boss who's reluctant to delegate will respond to a gentle nudge. The next time your assignment seems too narrow, ask, "Would you also like me to ...?“
4. Draw attention to priority items. Develop a system so your boss sees every urgent item before he or she departs each day: Place a "high priority" label on a red folder on his or her desk. That also draws daily attention to how you keep things running smoothly.
5. Praise upward. Mention in passing when you've learned something positive from your boss. Example: "I'm using your technique for negotiating with vendors, and it really works well!“
6. Focus on your boss's 'big three' needs. Ask him or her, "If you were to identify the three most important things you need from me for both of us to succeed, what would those things be?" Explain that you want to manage your time more wisely and upgrade your contribution. By knowing what matters most to higher-ups, you can produce the kind of work that will earn recognition.
7. Prioritize messages. When delivering phone messages to your boss, organize them by priority and then by arrival time. That quick extra step goes a long way toward keeping your boss aware of the little extras only you do …
8. Volunteer to summarize. When your boss doesn't have time to read all the information coming his or her way, offer to read the publications, reports or other documents, and either highlight the vital information or prepare a summary based on his or her needs and priorities. You will save the boss time as you increase valuable knowledge of your organization and the field.
9. Don't say 'No.' It can damage your relationship. Instead, explain potential implications of rearranging your workload.
10. Save money. So comparison-shop for all purchases. Don't forget catalog discounters or even Internet sources such as eBay. Always ask if lower-price shipping options are available, and always check with smaller vendors as well as the big guys. Don't forget to let your boss know how much you're saving!
The Assistants interface between all the departments, customers, vendors and information flow so that the leader can use their time effectively. An Assistants role therefore is to keep the process flow of information, meetings, contacts and feedback loop intact at all times. This is why, a secretary is often the most important person in the whole company.
You are the central person in your organisation.
Inhoudsopgave
5 years ago… People get connected with eachother both professionally and socially. The rise of social media
Devices change and are not related to an office
The authority of social media
Voettekst (Onderwerp)
Professional connections: enormous growth
An overview…
Nieuws verandert van plaats..
+7
Ontwikkeling smartphones vs gewone telefoons..
How does it work for you?
Smartphones: common in everyday life...
The future: shift from PC to smartphone
De toekomst is geen PC….opkomst smartphone
A new generation is entering labour markets across Europe. They will help change it. Work behaviour of different generations Babyboomers 1945-1960
Generation X 1961-1980
Remarks Generation Y 1981-2000
• The new generation has several specific characteristics: – Media smart
• Workaholics • Driven/ ambitious • Want to succeed: make a career • Appreciate money, recognition, titles • Work to work
• • • •
Independent Flexible Entrepreneurial Appreciate balance in work and life • Work to live
• Team orïented • Require/ demand lots of attention • Need structure(s) • Appreciate work skills, more than security • Look for meaningful work
– Communications professionals
– Continuously in contact (connectivity) – Vertically segmented, based on hobbies and interests, regardless of age or nationality – Used to reading/ listening and
simultaneously reacting to it – Respect all all those who are themselves – Considers e-mail an ancient relic
De toekomst is geen PC….opkomst smartphone
De toekomst is geen PC….opkomst smartphone
De toekomst is geen PC….opkomst smartphone
De toekomst is geen PC….opkomst smartphone
Inhoudsopgave
You are more than an assistant and you expect more from your job AS OF TODAY….. Secretary Plus gives every assistant their own assistant!
#NWW… TRENDS… NEW TECHNOLOGIES That is why we introduce…
Meet
PIPA
®
The assistant to all assistants
To do‟s
Contact lists Notes Nearby
PIPA® assists you!
Next steps to get connected Download PIPA® via www.pipa-app.com or via:
PIPA http://zntr.cc/8mMAtT
®
Social recruiting trends in 2012
The new developments in social media & the world of recruitment 1. Facebook: Growth acceleration 1 billion users by the end of 2012 Recently launched: Facebook Timeline which displays up-to-date professional and personal information How can Facebook change the way of recruiting? Already delivers a talent pool five times bigger than LinkedIn‟s Used by over 9 million companies and users of all age groups and professions and boasts the highest rate of engagement Employers will bolster recruitment efforts on company pages and empower recruiters and employees with professional recruiting applications.
The new developments in social media and the world of recruitment 2. Google+: The fastest-growing social network in history: more than 60 million users! Enables users to easily maintain their personal & professional lives in one place How can Google+ change the way of recruiting?
Simple interface will attract a large number of recruiters and company pages Unique Hangout features: taps into the already growing trend towards video interviewing remote candidates
Circles features: allows recruiters to message influencers and candidates Companies can easily ask for referrals, invite candidates to career events and publish internal job openings
The new developments in social media and the world of recruitment 3. Twitter: Enormous growth in terms of features & user numbers Will adopt most features available on Facebook How can Twitter change the way of recruiting? The „Who to follow‟ & „Discover‟ features = prevailing tools for increasing employment brand visibility Companies will focus on increasing the discoverability of their Twitter account by tweeting social media optimized job postings, videos, photos, …
The new developments in social media and the world of recruitment 4. LinkedIn: 145 million users Will add new features to its company pages to catch up with other networks
How can LinkedIn change the way of recruiting? Companies step away from traditional job boards
The new developments in social media and the world of recruitment Conclusion: Powerful new approach to recruiting accessible to employers of any size Really easy now to create career-focused content (videos, sharing company career events More & more small companies will manage sizeable talent communities on social networks
2012 will see substantial developments in social media that will continue to encourage application-based recruitment and referral hiring, and promote personalized, widespread engagement between employers and the largest possible talent pool.
