HOTEL-MOTEL-RESTAURANT MANAGEMENT Rooms Division Management – Housekeeping Course Number: HMR 203-D01 Time/Day: 10:45am-12:15pm/MW Syllabus: FALL 2015 Office Hours: M: 9:30am-10:30am T: 3:00pm-6:00pm W: 9:30pm-10:30pm
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Instructor: Dr. George Ojie-Ahamiojie Office: Room WDC 205D Office Phone: 410-572-8719 Email:
[email protected] All contact with me should be made through Blackboard™ course site.
CATALOG DESCRIPTION: This course provides students with an understanding of the organization, duties, and administration of a typical hotel housekeeping department. Topics include scheduling, purchasing, property maintenance and design, operating a laundry facility, and maintaining the cleanliness of the hospitality property. BLACKBOARD & ACADEMIC INTERGRITY STATEMENT: Blackboard will be used in this class for the posting of course syllabus and occasional posting of readings from class.
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All students logging into Blackboard affirm that they understand and agree to follow Wor-Wic Community College policies regarding academic integrity and the use of College resources as described in the college catalog. Wor-Wic Community College considers the following as violations of the computer usage policy: • Using the campus computing network and facilities to violate the privacy of other individuals. • Sharing of account passwords with friends, family members or any unauthorized individuals. Violators are subject to college disciplinary procedures.
TEXT: Casado, Matt. (2012). Housekeeping Management (2nd ed.). New York: John J. Wiley & Sons, 2012. SUPPLEMENTAL READINGS: Reading handouts will be distributed and/or posted on Blackboard for reading in class for take home throughout the semester.
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COURSE OBJECTIVES: Upon completion of this course the student should be able to: Course Objectives Assessment Goals Assessment Strategies 1 Evaluate the importance of Exam • Examine the origin of housekeeping operating a clean and safe questions • Explain the origin of management lodging property. • Explain different management Project theories GEO 2,8 • Explain management functions 2 Explain the duties in the daily management of a housekeeping department
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GEO 2,3
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3 Identify strategies for controlling and maintaining inventory.
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GEO 2,3,5
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Identify the various types of floor coverings Describe the relative advantages and disadvantages of each floor coverings Describe standard procedures and the latest developments in floor cleaning Describe and evaluate carpet cleaning techniques Determine common GRA injuries Analyze methods to prevent GRA injuries
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4 Investigate methods of Incorporating an “environmental action policy” for a lodging property.
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GEO 6,8 5 Compare the advantages and • disadvantages of various floor coverings, cleaning • chemicals and on-premise laundry facilities • GEO 2,3
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Explain the duties of a housekeeper. Examine the necessary skills of handling diverse staff and leading housekeeping employees Examine the need for an effective team Explain the different types of teams Explain the process for scheduling effectively Using different scheduling process Describe the role of the executive housekeeper as a materials administrator Describe the management function of inventory controls List the criteria for selecting beds, mattresses, furniture Research environmentally friendly cleaning chemicals Define ecology Analyze forms of pollution
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Create a proper maintenance • 6 program for a lodging • property GEO 4,7
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Exam questions Project
Exam questions Project
Project
Exam questions Project
CLASSROOM PERFORMANCE EXPECTATIONS: • I expect you to read all required chapters ahead of class meeting and be ready to be fully engaged and discuss your understanding of your reading in the class. • Please mute or silence your cell phone as a sign of respect for your peers and Professor. If any phone rings in class, I will answer the call on your behalf • You may use your cell phone and/or computer to take notes without disturbances.
GRADING SCALE: 90 - 100% = A 80 -
