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RSC Solutions >> Moving sport & community performance into the 21st century

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RSC Solutions

Modern Club Management Kit Worlds 1st comprehensive package designed specifically targeting not for profit community organisations to meet their 21st Century needs and expectations

Introduction RSC Solutions recognises that community organisations need practical solutions to meet mounting expectations and unprecedented pressures. The Modern Club Management (MCM) Kit was developed to address community organisations’ issues and reduce these unprecedented pressures by ensuring they avoid reinventing the wheel. The kit is uniquely designed to systematically take community organisations through the steps required to improve and modernise governance, committee development, volunteer management practises and service delivery in order to improve performance and decrease organisation and community exposure to risk.

WHAT IS UNIQUE ABOUT THIS KIT? 1. Kit utilises the web, DVD’s and CD roms to present key issues, training and support information The Modern Club Management Series provides a step by step process that commences with DVD training. From this training the user is directed to the appropriate supporting information either via the Web or hard copy. Once the user has accessed this information, they are linked to trained officers who will provide the specific CD tools and support required to prevent, reduce or remove the issue/s impacting on their organisation’s development. Uniquely though, each of the MCM tools and their components are designed to be effective in their own right, enabling the user to access the process at any step and still be effective.

2. Key learning and training principles have been applied during the development • Utilises the read, see, hear and do principles • Humour and strong visual images stimulate positive action • Training material is specific and relevant to needs • Material provides practical and relevant examples • All components are easily applied to the users setting • Provides for flexible training environments

MODERN CLUB MANAGEMENT KIT CONTAINS DVD Suite The DVD Series provides independent training across all key aspects of running a not for profit Sport, Community and/or Indigenous organisation • Kit Introductory Training DVD • Committees Training and Induction DVD • Volunteers Training and Induction DVD

Solutions Suite The Web and Printed Manual Series contains in depth supporting information as a reference to provide thorough understanding of modern club management. The CD Series provides tools, templates and documents to enable immediate implementation of the required changes... without reinventing the wheel!!!

Provider Support System The MCM Kit has a specific component designed to assist the providers, professionals and/or mentors with the training required to effectively deliver the kit and tools to their clients. • Workshops and training for mentors, support staff and development officers • Ability to provide specific training and adaptations for specific user groups • Professional support for mentors, support staff and development officers Face to face tailored workshops are also available to support crisis management and/or specific issue resolution for organisations in need.

Modern Club Management Kit

The Key Issues/Concerns Addressed by the Modern Club Management Kit STATE and LOCAL GOVERNMENT Kit is applicable for sport, recreation, community, ethnic and Indigenous community providers The Modern Club Management Kit will:-

Improve • access to opportunities for remote and rural communities

• the tools to improve service and delivery standards at all levels • the systems that support and improve transfer of knowledge Most importantly addresses the key concerns of state bodies in relation to standard of service and associated risks at community level

• community safety

CLUB and COMMUNITY VOLUNTEERS

• the numbers of individuals educated and trained

Kit is designed to addresses the key issues and ensures community volunteers don’t reinvent the wheel

• the knowledge and skills of government officers • the ability for government officers to provide relevant and specific client need • clients access to relevant organisational development solutions • longevity of clubs and the standard of government and community assets

The Modern Club Management Kit will:-

Decrease • the pressure on volunteer committees and their volunteer workforce • the likelihood of being a volunteer for life

Provide

• the pressure on volunteer time significantly

• government with the tools required to effect real change immediately

• the risk associated with volunteering

• increased opportunity for community participation • opportunity for government to improve client service immediately • a system that improves the standard of community organisations • the systems that support and improve transfer of knowledge Most importantly addresses the key issues of limited human and financial resources for all government levels in the area of community and volunteer development

STATE and REGULATORY BODIES Kit is applicable at the state, regional, association and clubs level; The Modern Club Management Kit will:-

Improve • participation on and off the field of play • the number and quality of volunteers • the standard of management and administration • the ability of committee’s to deliver expectations • organisations viability, longevity and future

• the reliance on one or two volunteers • the emotional, financial and physical stress of volunteering • the cost of volunteers training to a club

Greatly improve • participation on and off the field of play • the number and quality of volunteers • the opportunities for members to succeed • transfer of knowledge and succession • equity, recognition and support for a volunteer workforce • the standard of management and administration • the organisation’s future • the ability of the committee to deliver member expectations

Provide • all with access and opportunity • the specific training organisations need and in a manner that saves time and money • practical management support for volunteer committees • an environment that encourages and promotes effective change

Provides

• volunteers with the knowledge and tools to effect change immediately

• improvement opportunities for remote and rural organisations

Most importantly ensures the volunteering experience is successful and enjoyable

• continuity of information to all

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DVD Series DVD 1 MCM INTRODUCTORY DVD %7%

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Provides the MCM Kit owner with 30 min introduction to the kit and how their clients can utilise and access the information and tools provided. The DVD can be presented by owner or provided directly to the client for their private viewing. Introduction STEP 1 Risk Reduction and Child Safety STEP 2 Volunteer Recruit, Select, Place Training, Reward and Support STEP 3 Committee Management STEP 4 Where to from here

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Committee Induction Training for Sport and Recreation Clubs

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DVD 2 COMMITTEE INDUCTION TRAINING FOR SPORT and RECREATION clubs OR Committee Induction Training for Community Organisations

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The DVD provides each committee member with the steps required to improve committee performance, modernise the volunteer management processes and reduce the organisation’s exposure to risk.

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Introduction STEP 1 Poor Committee Management STEP 2 Committee Governance STEP 3 Club Planning STEP 4 Committee Responsibilities STEP 5 Modern Volunteer Management STEP 6 Risk Removal and Reduction STEP 7 How to Implement Change

DVD 3 VOLUNTEER INDUCTION TRAINING

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The DVD provides each General Volunteers with the steps required to decrease and reduce organisations exposure to risk and improve the volunteering experience Introduction STEP 1 How to be a Successful Volunteer STEP 2 Poor Volunteer Performance STEP 3 Job Responsibilities

Coming EARLY 2008

STEP 4 How to Improve Client Service STEP 5 Risk Removal and Reduction STEP 6 How to Implement Change

ADAPTATIONS DVD 2 COMMITTEE INDUCTION TRAINING FOR Indigenous Committees

Modern Club Management Kit

Coming Late 2008

Web Suite Manuals Answer These Questions

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Volunteer Recruitment Selection & Placementßß ¯ß-ANUAL

2 Volunteer Recruit, Select and Place Manual

Modern Volunteer Recognition & Rewardßß ¯ß-ANUAL

• Why people don’t or won’t volunteer

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• Why most volunteers don’t stay long

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• Why people don’t volunteer for committee • Do’s and don’ts of committee management

• How to stop one or two being responsible for every thing

• How to decrease an organisation’s abuse of its volunteer workforce • How to manage grievance, harassment claims and discipline and dismissal action

7 Modern Committee Management Manual

• What are the warning signs for poor governance

4 Management and Support Manual 34$
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Modern Volunteer Management & Supportßß ¯ß-ANUAL

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Modern Committee Managementßß ¯ß-ANUAL

• How to improve service delivery • How to ensure volunteers understand their responsibilities and obligations

• How to protect the adults who work with children and the organisation • How to increase and protect junior volunteers

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6 Child and Young People Manual

• What is improper conduct

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• How to reduce the volunteer’s stress • How to protect an organisation and/or a volunteer from failure

• How to keep volunteers

• How to keep the children safe

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Volunteer Trainingßß ¯ß-ANUAL

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Child Protectionßß ¯ß-ANUAL

• How to make the volunteer experience rewarding

3 Modern Volunteer Training Manual

• What incentives will increase volunteer numbers • How to say thank you appropriately

• How to get the right people in the right job

• How to volunteer and not be in for life

5 Volunteer Recognition/ Reward Manual • How to entice people to volunteer

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• How to increase volunteer numbers

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Risk Managementßß ¯ß-ANUAL

• How to stop volunteer burn out

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• How to improve committee performance and increase organisations viability and longevity

8 Risk Reduction and Removal Manual • How to decrease the likelihood of costly litigation • How to better protect the community • How to identify, reduce and remove risk • How to better protect club assets

www.rscsolutions.com.au

CD Suite The Tools to Effect Change

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Risk Management

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2 Volunteer Recruit, Select and Place CD Contains:

6 Child and Young People CD Contains:

• Vol applications, Interview Kit

• Children Protection and Substance Abuse Policies and Procedure

• Volunteer Management and Volunteer Recruit Select and Placement Policies • Codes of conduct for Volunteer, Players, Parents Spectators • PD’s and Task Sheets -Coaches, Officials, Team Managers, Canteen, General Vols

3 Modern Volunteer Training CD Contains • Volunteer Induction Policy/Procedure • Training Policy and Procedure Document • General, Facility, Job Technical Training • General Induction Training

4 Management and Support CD Contains: • Disciplinary and Dismissal Procedures • Grievance, Harassment. Physical and Sexual Assault, Policies and Procedures • Volunteer Management and Support, Meals, Breaks, Equipment and Reward Procedures and Processes

5 Volunteer Recognition/Reward CD Contains: • Recognition/ Reward Policy and Procedure • Modern Reimbursement Strategies • Risks Associated With Volunteer Recognition and Reward • Volunteer Recognition Reward Samples

Modern Club Management Kit

• Children Safety Checklist • Child Protection and Commission Details, Blue Card Information, 100 Pt Check

7 Modern Committee Management CD Contains: • PD’s, Task Sheets, Position Overviews, for Executive Committee, Chairperson, Vice Chairperson, Secretary, Assist Secretary, Treasurer, Assist Treasurer, General Committee Member • Codes of Conduct and Behaviour All • Applications for Committee Positions • Modern Constitutional Changes Samples

8 Risk Reduction and Removal CD CONTAINS: • Risk Management Policy and Procedure • Alcohol and Drug Policy, Procedure • Risk Education Manual , • Risk Reduction and Removal Manual • Checklists -Yearly, Quarterly, Regular Indoor/Outdoor Facility

The standard of development and how well a community organisation delivers its services can be directly attributed to the quality and number of volunteers within an organisation.

Telephone:  61 7 3350 5566 Email:  [email protected] Web:  www.rscsolutions.com.au