Modem Blaster V.90 PCI
User’s Guide Information in this document is subject to change without notice and does not represent a commitment on the part of Digicom Systems Inc. or Creative Technology Ltd. The software described in this document is furnished under a license agreement and may be used or copied only in accordance with the terms of the license agreement. It is against the law to copy the software on any other medium except as specifically allowed in the license agreement. The licensee may make one copy of the software for backup purposes. No part of this manual may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording, for any purpose without the written permission of Digicom Systems Inc. Copyright © 2000 by Creative Technology Ltd. All rights reserved. Version 1.0 July 2000 Modem Blaster is a trademark of Creative Technology Ltd. Creative name and logo are registered trademarks of Creative Technology, Ltd. IBM is a registered trademark of International Business Machines Corporation. Microsoft, MS-DOS, Windows, and the Windows logo are registered trademarks of Microsoft Corporation. Touch-Tone is a registered trademark of AT&T. All other products are trademarks or registered trademarks of their respective owners.
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Compliance This product conforms to the following Council Directive: ❑ Directive 89/336/EEC, 92/31/EEC (EMC)
Table of Contents Introduction Before You Begin ....................................................................................1 Modem Blaster V.90 PCI Features...............................................1 Recording Model and Serial Numbers.........................................2 System Requirements ..................................................................2 Document Conventions................................................................3
1
Getting To Know Your Modem Plug and Play....................................................................................... 1-1 Jack...................................................................................................... 1-2 Telephone Line Jack ................................................................ 1-2
2
Modem Installation Installing the Card ............................................................................... 2-2 Connecting the Telephone Line........................................................... 2-4 To connect the telephone line to your modem:........................ 2-5 Installing Drivers in Windows 95 / 98................................................. 2-6 Installing Drivers in Windows NT 4.0 .............................................. 2-10 Testing the Modem Installation in Windows 95/98 .......................... 2-15 Testing the Modem Installation in Windows NT 4.0 ........................ 2-18 Checking Country Support Settings in Windows 95/98.................... 2-20 Checking Country Support Settings in Windows NT 4.0 ................. 2-23 Installing the Software ...................................................................... 2-26 Connecting to the Internet................................................................. 2-26 Uninstalling the Modem in Windows 95/98 ..................................... 2-27 Uninstalling the Modem in Windows NT 4.0 .................................. 2-30
A
General Specifications
B
Troubleshooting Resolving Hardware Conflicts ............................................................B-4 Resolving Conflicts in Windows 95/98 ...................................B-4
1 Introduction Before You Begin This section provides information you should know before using this manual. It is organized as follows: • • •
Modem Blaster V.90 PCI Features Recording Model and Serial Numbers Getting Latest Information
Modem Blaster V.90 PCI Features Welcome to Modem Blaster! You now have a modem that allows you to fax documents, transfer data, and access information online easily from your computer. It supports the following: Plug and Play This feature allows you to install the Modem Blaster easily, as the resources are assigned automatically by the Plug and Play configuration manager. For more information, see “Plug and Play” on page 1-1. Send and Receive Faxes Modem Blaster adds a new dimension to your work when you use it to send and receive fax documents. It can also be configured to serve as a fax-on-demand system using the supplied Communication Software. Internet Access Modem Blaster allows you to access computer bulletin boards and browse the internet at speeds up to 56Kbps.
Introduction 1
Answering Machine Modem Blaster can function as an answering machine with multiple mail boxes using the supplied Communication Software. Remote callers can leave messages in your mailbox, and you can play back these messages at any time (it can even call your pager to notify you of a new message). Video Conferencing Complete with V.80 standard support for use with H.32x video conferencing systems. For video conferencing functionality, a microphone, sound card, and digital web cam are required.
Recording Model and Serial Numbers Your modem card has a model number and a serial number. After you have removed the card from its packaging, write down its model and serial numbers in the back of this manual. Some supplied software will only run under Windows 95/98. Please refer to the Readme file on the supplied Software and Modem Installation CD for more information.
System Requirements Minimum system requirements for the Creative Modem Blaster PCI: • • • • • •
2 Introduction
100 MHz Pentium® or higher IBM® compatible PC 16 MB RAM on motherboard (32MB recommended) 25 MB free hard disk space Available PCI slot Microsoft Windows 95/98/Windows NT 4.0 CD-ROM drive installed for software and modem installation
Optional Requirements: • •
A sound card installed for MP3 playback and videoconferencing Internet software requires a connection to the Internet through an Internet service provider. Connection to an ISP is the responsibility of the consumer. For your modem to work, check that it is connected to an analog telephone line, also called a POTS (Plain Old Telephone Service) line.
Document Conventions This guide follows certain conventions to help you locate and identify the information that you need. These conventions are described in the following sections: • •
Text Conventions Icons
Introduction 3
Text Conventions The following text conventions are used to help distinguish elements of the text in this guide. Text Element
Use
bold
Identify an Exact description and word of a selection or a key. For example: ‘select Specify a Location’, ‘click Next to continue’, ‘find Win9x folder’, etc.
italics
Identify a reference location and a target/object description. For example:’see Figure 2-1’, ‘insert Software and Modem Installation CD-ROM’, etc.
UPPERCASE
An acronym.
Icons In this guide, icons are used to highlight areas of text that require your attention. Icon
Use A note or tip.
A caution or warning.
4 Introduction
1
Getting To Know Your Modem
This chapter introduces the concept of Plug and Play, and also helps you locate and identify the components of your modem. Place the modem in front of you as you follow this chapter. This will help you identify the jack of your modem board.
Plug and Play Your modem supports Plug and Play in Windows 95/98. This feature enables the system to automatically detect and assign system resources to your modem when it is installed. For a list of available resources, refer to the table on page A- 1.
Getting to know your Modem 1-1
Jack A Jack is the connecting interface on your modem. It allows you to attach other devices to your card. Your Modem Blaster V.90 PCI has one jack as specified in the following figure.
Telephone line jack
Symbol =
Telephone Line Jack The Telephone Line jack allows you to connect a telephone line for data transmission and faxing of documents. If your modem card supports Voice, then the voice mail feature can be used as well. Use the RJ-11 phone cable which comes with your Modem Blaster V.90 PCI product package to connect your modem from the Telephone Line Jack to the Telephone wall outlet.
1-2
Getting to know your Modem
2 Modem Installation This chapter guides you through the process of installing your modem. It is organized as follows: • • • • • • • • • • • •
Installing the Card Connecting the Telephone Line Installing Drivers in Windows 95 / 98 Installing Drivers in Windows NT 4.0 Testing the Modem Installation in Windows 95/98 Testing the Modem Installation in Windows NT 4.0 Checking Country Support Settings in Windows 95/98 Checking Country Support Settings in Windows NT 4.0 Installing the Software Connecting to the Internet Uninstalling the Modem in Windows 95/98 Uninstalling the Modem in Windows NT 4.0
Modem Installation 2-1
Installing the Card To install the modem in your system, please follow the instructions carefully. Your Modem Blaster V.90 PCI D/F/V modem board
Telephone Line Jack
Symbol =
If you are replacing the modem currently in your machine, you must remove the existing modem and all existing modem drivers.
1. Switch off your system and all peripheral devices. Unplug the power cord from the wall outlet. (The power cord and wall outlet shown may differ depending on the country.) 2. Touch a metal plate on your system to ground yourself and discharge any static electricity.
2-2
Modem Installation
3. Remove the cover from your system.
4. Find a free PCI expansion slot in your system.
ISA slot
PCI slot
5. Remove the metal plate from the slot you have chosen, keep the screw, and put the removed blank plate aside.
6. Align your card’s PCI connector with the expansion slot and firmly press the card into the free slot.
7. Secure the card to the expansion slot with the screw removed from the blank metal plate.
Metal Plate
Modem Card PCI slot ISA slot
Modem Installation 2-3
Connecting the Telephone Line Before using the modem, you need to connect your telephone line to the card. To ensure that the modem works properly, you should know the following:
2-4
•
Your modem may not be used on “party lines,” nor can it be used on toll or coin-operated lines. Contact your local telephone company for help if you are not sure about the suitability of your telephone line.
•
This modem is intended for use on an analog telephone line, also called a POTS (Plain Old Telephone Service) line. This modem cannot be connected directly to a digital telephone line, such as those commonly found in businesses. You may use this modem either with an analog line or a digitalto-analog converter compatible with the telephone line you are using.
•
Certain optional telephone features, such as a “message waiting” light or call waiting, are not compatible with this modem and should not be present on the telephone line on which the modem is to be used. Call waiting may be selectively disabled (in most areas) on outgoing calls. If call waiting is enabled, it may interfere with data being transferred through the modem.
Modem Installation
To connect the telephone line to your modem: 1. Locate the most convenient telephone wall outlet. 2. If a phone is already connected to it, unplug the telephone cable from the wall outlet. 3. Follow the diagram below to connect the telephone line to your modem Telephone Line Jack using the supplied RJ-11 phone cable which comes with your modem package.
Telephone cable provided Telephone Line Jack To wall outlet
i. Connect the other end of the RJ-11 phone cable to your selected telephone wall outlet.
Modem Installation 2-5
Installing Drivers in Windows 95 / 98 Please have the Modem and Software Installation CD-ROM ready. It is supplied with your Modem Blaster package. Please follow the steps below to install your Modem Blaster drivers. 1. After the modem is installed, turn on your computer to allow Windows 95/98’s ‘Plug-and-Play’ to automatically detect your Modem Blaster. 2. When the modem is detected, a Add New Hardware Wizard dialog box, similar to the one shown below, appears. Click on Next to continue.
2-6
Modem Installation
3. When the next dialog box, similar to the figure below, appears, make sure the Search for the best driver for your device (Recommended) is selected. Click on Next to continue the modem installation.
4. A dialog box then appears to search for new drivers. Select Specify a location. Insert the Modem and Software Installation CD and type in D:\Drivers\Win9x (where D: represents your CD-ROM drive) to specify your driver location. Click on Next to continue.
Modem Installation 2-7
5. A dialog box, similar to the one shown below, appears confirming the Location of the driver. Click on Next to continue your modem installation.
6. The final Add New Hardware Wizard dialog box appears to confirm the completion of the first part of device driver installation. Click on Finish to continue.
2-8
Modem Installation
7. A dialog box similar to the one below then appears. This indicates that the installation of the wave device driver for your Modem Blaster’s voice function has begun.
8. Once this automatic installation is complete, reboot your system.
Modem Installation 2-9
Installing Drivers in Windows NT 4.0 This section provides instructions on how to install the drivers in Windows NT 4.0. Please have the Software and Modem Installation CD-ROM ready. Follow the steps below to install your modem correctly. 1. After the modem is installed as described on page 6, turn on your system. 2. Click on the taskbar. 3. Select Run and a dialog box similar to the one shown below will appear.
4. Type in D:\Drivers\NT4.0 (where D: represents your CD-ROM drive) and click OK to begin the installation process. 5. A dialog box similar to the one below will appear.
2-10
Modem Installation
6. When the following dialog box shows, click on OK to continue the installation.
7. Go to and select Settings, Control Panel. Select the Modems icon and double click on the icon.
Modem Installation 2-11
8. A dialog box similar to the one shown below appears. Click Next to continue with the installation.
9. Windows NT will now search for your new modem, this may take a few moments. Refer to the Status field in the dialog box shown below for progress.
2-12
Modem Installation
10. The next dialog box that appears confirms that Windows NT has detected your new modem. Click on Next to continue.
11. A final dialog box appears informing you that Your modem has been set up successfully. Click on Finish to conclude the installation.
Modem Installation 2-13
12. At this time, if you have already installed the Dial-up Network function in your computer using your old modem, a dialog box similar to the one below will appear. Click Yes if you would like Windows NT 4.0 to automatically update the list of modems available to the software program.
13. When the next dialog box similar to the one below appears, click on Continue to complete the updating of Dial-up Networking.
14. Your system now needs to be rebooted to complete the installation. Congratulations! You have now successfully completed your Modem Blaster installation.
2-14
Modem Installation
Testing the Modem Installation in Windows 95/98 Testing the Installation After you have installed your modem, run the following test to ensure that your card has been installed correctly. 1. Click on the taskbar. The Start menu appears, similar to the one shown on this page. 2. Select Settings, then Control Panel.
Modem Installation 2-15
3. The Control Panel window appears. Double-click the Modems icon.
4. In Modem Properties dialog box select the Diagnostics tab.
2-16
Modem Installation
5. Under the Diagnostics dialog, as shown below, select the COM port that has been assigned to your modem. Click on More Info to display the response of your modem.
6. This confirms that your Modem Blaster has been installed properly.
If your modem is not responding, it may be due to a conflict between the modem and another peripheral device. To resolve the conflict, you may have to change the settings of your modem (please refer to Appendix B, “Resolving Hardware Conflicts” on page B-4).
Modem Installation 2-17
Testing the Modem Installation in Windows NT 4.0 After you have installed your modem, run the following test to ensure that your card has been installed correctly. 1. Click on the taskbar. Select Settings, then Control Panel.
2-18
Modem Installation
2. When Control Panel dialog box appears, double-click the Modems icon.
3. The Modem Properties dialog box appears. If your Creative Modem Blaster is listed, the installation has been successful.
Modem Installation 2-19
Checking Country Support Settings in Windows 95/98 This section provides information on how to ensure your Windows 95 or 98 is configured with the correct regional settings. In order for your Modem Blaster to function properly in your country, the correct regional settings are necessary. 1. Click Control Panel
2-20
Modem Installation
on the taskbar. Select Settings, then
2. Double click on the Regional Settings icon and a dialog box similar to the one below appears.
3. The Regional Settings Properties dialog box displays the current regional settings of your computer. Your Modem Blaster’s country of support is determined by your computer’s regional settings.
Modem Installation 2-21
4. If the Regional Settings shows the incorrect country , click on the arrow to show the list of all the supported countries.
5. Select the correct country to update the Regional Settings of your computer, and then click on OK to finish. 6. At this time, Windows 95/98 will then request a system reboot.
7. To complete and save the changes, click on Yes to reboot your computer.
2-22
Modem Installation
Checking Country Support Settings in Windows NT 4.0 This section provides information on how to ensure your Windows NT has the correct regional settings. In order for your Modem Blaster to function properly in your country, the correct regional settings are necessary. 1. Click Control Panel..
on the taskbar. Select Settings, then
Modem Installation 2-23
2. Double click on the Regional Settings icon and a dialog box similar to the one below appears.
3. The Regional Settings Properties dialog box displays the current regional settings of your computer. Your Modem Blaster’s country of support is determined by your computer’s regional settings.
2-24
Modem Installation
4. If the Regional Settings shows the incorrect country setting, click on the arrow to show the list of all the supported countries.
5. Select the correct country to update the Regional Settings of your computer, and then click on OK to finish. 6. Windows NT will then request a system reboot.
7. To complete and save the changes, click on Yes to reboot your computer.
Modem Installation 2-25
Installing the Software To install the software in your system, please follow the instructions carefully. To install the software: 1. Switch on your system. 2. Insert the Software and Modem Installation CD. If the setup program does not run automatically, follow steps 3 and 4. If the setup does run automatically, proceed to step 5. 3. Click
and select Run.
4. In the Run dialog, type D:\CTRUN\CTRUN (where D:\ represents your CD-rom drive) and click OK. 5. The Creative Software Installation screen appears. The software included with your Modem Blaster is listed on the screen. Place a check mark next to the applications you wish to install. 6. Click OK when you are ready to begin installation. 7. Follow the on-screen instructions to install your selected software. 8. After installing the desired software, you may be prompted to restart your computer—do not restart until all of the selected software has been installed. 9. Even if you are not prompted to restart the computer, please do so when the software installations are complete.
Connecting to the Internet For information on configuring your system to connect to the Internet, please refer to the Help Topic “Connecting, to the Internet” in Windows Help.
2-26
Modem Installation
Uninstalling the Modem in Windows 95/98 This section provides instructions on how to uninstall the modem from Windows 95/98. To uninstall your modem: 1. Click on the taskbar. 2. Select Settings, then Control Panel. 3. Double-click the Add/Remove Programs icon.
Modem Installation 2-27
4. When the Add/Remove Programs Properties dialog box appears, select the modem device that you would like to remove, i.e. Uninstall Creative Modem Blaster V.90.
5. Click Add/Remove. A dialog box will appear requesting confirmation of the uninstallation. Click Yes to continue.
2-28
Modem Installation
6. The Add/Remove Programs Properties appears again as below and should not list the uninstalled modem. Click OK to complete the uninstallation process.
7. Exit Windows and turn off your system. 8. Unplug the power cord before removing the modem card.
Modem Installation 2-29
Uninstalling the Modem in Windows NT 4.0 This section provides instructions on how to uninstall the modem from Windows NT 4.0. To uninstall your modem: 1. Click on the taskbar. 2. Select Settings, then Control Panel. 3. Double click on the Add/Remove Programs icon.
2-30
Modem Installation
4. An Add/Remove Programs Properties dialog box similar to the one below appears.
5. Select the ‘Uninstall Creative V.90 PCI Modem’ and click on Add/Remove... . 6. A Modem Uninstallation dialog box will appear requesting confirmation of the uninstallation of the modem.
7. Click on Yes to continue.
Modem Installation 2-31
8. The Add/Remove Programs Properties appears again as below, and should not list the uninstalled modem. Click on OK to complete the uninstallation process.
9. Exit Windows and turn off your system. 10. Unplug the power cord before removing the modem card.
2-32
Modem Installation
A
General Specifications
This appendix lists the general specifications of your modem. Plug and Play •
PCI specification compliant.
•
Plug and Play resources. Dependent functions
Resource Information
Choice 1 COM 3
I/O Port: 3E8 to 3EF IRQ: 3, 4, 5, 7, 9, 10, 11 or 15
Choice 2 COM 4
I/O Port: 2E8 to 2EF IRQ: 3, 4, 5, 7, 9, 10, 11 or 15
Choice 3 COM 2
I/O Port: 2F8 to 2FF IRQ: 3
Choice 4 COM 1
I/O Port: 3F8 to 3FF IRQ: 4
Choice 5 Free-For-All
I/O Port: 2A0 to 2A7, 2A8 to 2AF, ... 2D8 to 2DF IRQ: 3, 4, 5, 7, 9, 10, 11 or 15
General Specifications A-1
Data Features of the Modem •
Integrated data, fax, and voice mail modem.
•
56,000/54,000/52,000/50,000/48,000/46,000/ 44,000/42,000/40,000/38,000/36,000/34,000 33,600/28,800/26,400/24,000/21,600/19,200/16,800/14,400/ 12,000/9,600/7,200/4,800/2,400/1,200/300 bps data speeds.
• •
Compatibility with the following data modem standards: -V.90, V.34, V.32bis, V.32, V.23, V.22bis, V.22A/B, and V.21; Bell 212A and 103. -V.42 LAPM and MNP2-4 error correction.
•
-V.42bis and MNP5 data compression. Compression, line control, and error control are implemented in hardware. Therefore, no special drivers or libraries are needed to take advantage of the higher speeds and data reliability.
•
Automatic dial and answer capabilities.
Note: Due to line conditions and FCC regulations your data rate may be lower. Current FCC regulations limit download to 53Kbps. Fax Features of the Modem •
Supports Class 1 fax commands and Group 3 send and receive fax.
• •
Fax speeds up to 14400 bps for send and receive. Compatibility with the following fax modem transmission standards: -V.17 (14400 bps) -V.21 Channel 2 (300 bps) -V.27ter (7200 bps) -V.29 (9600 bps)
Features of the Modem •
Able to record and play voice messages over the telephone line.
•
Multiple mailboxes using included Communications software.
A-2 General Specifications
Video Conferencing Support •
Supports V.80 standard to allow high performance video conferencing over standard phone lines and the Internet. Video Conferencing standards supported include H.324 and H.323. For video conferencing functionality, a microphone, sound card, and digital web cam are required.
General Specifications A-3
Troubleshooting
B
This appendix provides some tips and strategies for resolving some of the problems you may encounter with your card either during installation or normal use.
PROBLEM The modem fails to accept commands to dial or to answer a call. Cause
May be the result of an improper telephone line connection.
Solution
Make sure the telephone cable is attached to the Telephone Line jack, and that the phone set is connected to the Phone jack on your card. Check that all devices are turned on.
PROBLEM No dial tone error when trying to use the modem. Cause
The IRQ of the modem has either conflicted with another device or has been misreported in Windows.
Solution
Many chipsets have IRQ routing drivers for Windows. If you have an internal modem, and these drivers do not work or do not exist for your system, changing the slot of the modem card may help.
PROBLEM Poor sound quality when using Communications software.
Troubleshooting B-1
Cause
Some 32-bit sound and Communications software require a Unimodem V file. Windows 95 normally installs this file. However, in some installations the file is missing and that could affect sound quality when 32-bit software is used.
Solution
Try to install the Unimodem V file as follows: 1. Go to www.modemblaster.com and download Software and Drivers section. Download unimodem V file. 2. Use Windows Explorer and copy the file ‘unimodv.exe’ to your Windows/System directory. 3. Run ‘unimodemv.exe’ — this can be done by double clicking on the file under Windows Explorer. 4. Find the file ‘unimodv.inf’ and right click on this file. Choose Install from the pop up menu. 5. Restart your computer to activate ‘UnimodemV.” 6. Once the system is back on, open Control Panel and double-click the system icon. Click on the “Device Manager” tab. 7. In the list, double-click on the modem icon. 8. Click on the Modem Blaster once, and then click on the Remove button. 9. Click the Refresh button. Clicking Refresh will prompt Windows to detect the modem again, and install it. If this does not happen, please restart the computer. It may also be necessary to re-install the modem.
PROBLEM Interference on the telephone line that is connected to the modem. Cause
It may be due to interference from a power source, monitor, printer, or other computer cables.
Solution
Try moving the telephone line away from any power source, monitor, printer, and other computer cables.
B-2 Troubleshooting
PROBLEM Cannot connect to Internet at 56,000bps speeds. Cause
It may be due to line conditions in your area. Due to your local telephone equipment and regulations and/or line conditions it is not always possible to achieve the maximum data transfer rate.
Solution
Try moving the telephone line away from any power source, monitor, printer, other computer cables and remove other telephone equipment from the line.
PROBLEM What do I select in AOL for the Modem Blaster V.90 PCI DI5797? Solution
AOL provides an automatic auto-detection of your modem. AOL software will find the modem as a “Hayes Compatible Error Correcting”, this is the setting that will work best for your modem.
PROBLEM What initialization string should I use with AOL software? Solution
The recommended initialization string to use with AOL is as follows; AT&F&C1&D2^M.
PROBLEM Where can I locate the AT Command set for my Modem Blaster? Solution
The AT Command set, atcomm.txt, is located on your “Software and Modem Installation” CD-ROM.
PROBLEM Where can I find the most up to date drivers for Modem Blaster? Solution
All Modem Blaster drivers can be found on the www.modemblaster.com web site. Creative is on the cutting edge of driver development so you will not be left behind.
Troubleshooting B-3
Resolving Hardware Conflicts Hardware conflicts occur when two or more peripheral devices contend for the same signal lines or channels. Conflicts between your modem and another peripheral device may be due to the settings of the I/O addresses or IRQ lines.
Resolving Conflicts in Windows 95/98 To resolve conflicts in Windows 95/98, run Device Manager to change the resource settings of your modem or the conflicting peripheral device in your system. To run Device Manager: 1. Right-click the My Computer icon on your Windows 95/98 desktop. 2. Select Properties. The System Properties sheet appears. 3. Click the Device Manager tab. A list of system devices is displayed. 4. Double-click Modem. 5. Select your modem and click Properties. The Modem Properties sheet appears. 6. Click the Resources tab. 7. Select the Use Automatic Settings check box. If this check box is already selected, you need to go to the properties sheet of the conflicting peripheral device and select the same check box there. 8. Reboot your system to allow Windows 95/98 to reassign resources to your modem and/or the conflicting peripheral device. If you are unsure of the settings of any conflicting peripheral devices, you can isolate the source of the problem by temporarily removing all devices (except your modem and essential devices such as the disk controller). After that, add the devices back one at a time until the device that is causing the conflict is found.
B-4 Troubleshooting
