v i llages
Mobile Home Holidays in France
www.siblu.com
Holidays
Holiday Home Ownership
0871 911 7777
Freephone 0800 960 512
WELCOME TO SIBLU “Siblu stands for fun and freedom with a personal touch. These are not just words for us, they represent the spirit of siblu. Our whole reason for being is to provide holidaymakers and holiday home owners with an outstanding experience in a happy, safe and appealing environment. We have led the way in doing this in France for the last 35 years and we are looking forward to continuing to do this for at least the next 35! ...Quite simply, siblu people love what they do and do what they love - that’s what makes us different!” Simon Crabbe CEO
Top class Siblu Villages in France
10 certificates of Excellence
Customer satisfaction 90%
Entertainment shows and kids’ clubs
Secure payment online
Book with confidence ABTA No.P6782
Clear customer charter www.siblu.com
SIBLU 17 Holiday Villages in France
BECOME A HOLIDAY HOME OWNER
BOOK YOUR HOLIDAY
When you buy a mobile home in France it is all about :
Family friendly holidays at our campsites are all about :
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Peace of mind : Over 35 years experience and and nearly 8000 owners
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A new lifestyle and friendly bilingual siblu teams
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Opening dates up to 9 months a year
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Free Kids’ Clubs for 1-14+ year olds
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Fully lifeguarded pools with splashzones, slides and spa baths
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Sporting activities and great entertainment for all the family
The biggest range of new and pre-owned mobile homes in France
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The option to hand-pick your holiday home
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A choice of the pitches among the most spacious in France
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Comfortable and contemporary mobile home accommodation
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Siblu letting programmes to offset your annual running costs
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Safe and secure campsites with security and entry barriers
www.siblu.com
CLUB FUN, YOUR PASSPORT TO 4 STAR FACILITIES Access all areas with the Club Fun, which gives you direct access to fun-filled family activities and services on our holiday parks - such as the swimming pools, restaurants, sports activities and much more! Simply show up and flash your badge. With the Club Fun, it’s twice the fun!
KIDS’ CLUBS Our kids’ clubs are a wonderland of fun for little ones. They are open 2 to 4 hours a day, 5 and a half days a week for 1-14+ year olds. The kids’ clubs are not childcare facilities – parents are required to be available at all times. Bubbles Playroom – for 1-4 years Little tikes can dress up, play with toys and are free to make a mess with paint and glitter! (Parental supervision required).1
SWIMMING POOL COMPLEXES With indoor and outdoor pools, spa baths, water slides, children’s paddling pools and splash zones, it’s all about water fun here and having a splashing good time. Our qualified lifeguards are constantly keeping a watchful eye on your kids, allowing you, your children or grandchildren to splash around in safety.
Pirate Club – 5-9 years Pirates are always on the hunt for treasure and adventure, and love doing more creative activities like art attacks.2 Barracudas Club – 10-14+ years This is the place for non-stop action for sporty types and budding stage performers.3 1.There is no Bubbles Playroom at Le Montourey, Le Domaine de Soulac or Les Rives de Condrieu. At Les Dunes de Contis the Bubbles Playroom is available only in July & August. 2. At Les Rives de Condrieu there is limited Pirate Club activities for 5-12 years olds (available in July and August only). There is no Barracudas club at Les Rives de Condrieu. At Les Dunes de Contis the Pirate Club is for 5-12 year olds until the 1st July. 3. At Les Dunes de Contis the Barracudas Club is available only in July & August.
SHOWTIME Siblu has a fantastic team of entertainers who train regularly with the village choreographer to create various fun, family shows. A mixture of talents from amateurs to professionals work together to provide you with quality international performances.
ACTIVITIES & ENTERTAINMENT Siblu holidays are all about making lasting memories. During the day, we’ve got plenty of sports activities on the go – like table tennis, minigolf, archery, horseriding and aquagym. In the evening, we have a fabulous variety of scheduled events such as dance shows, musicals, quiz and game nights, karaoke and sketch shows. Kids can even get in on the fun and take part in onstage talent shows! Our activities and entertainment on offer are sure to keep everyone busy, day and night.
SERVICES Siblu has thought of everything to keep our guests comfortable, with restaurants, bars, shops, launderettes… some of our villages even have a hairdressers or a Health & Wellbeing Centre! All of our villages provide wifi at the bar or reception, so you’ll be able to stay connected at any time. Whether you’re staying for a week or longer, Siblu has thought of exactly what you might need here on-site.
To find out more about our Fun Pass, please visit our website www.siblu.com
HOME SWEET HOME Say ‘au revoir’ to pokey hotel rooms and cramped tents. Siblu’s holiday homes come fully-equipped with comfy living spaces, kitchens and hot showers, making self-catering a breeze. What’s different about Siblu is that our villages are privately owned, and during the summer our homeowners leave their mobile homes to us, so Siblu can let them out during this period to our holidaymakers. This also means that you can hand-pick your holiday home, you choose the type of mobile home, the equipment (air conditioning, terrace...) and the location on the village.
ESPRIT RANGE
ELEGANCE RANGE
EXCELLENCE RANGE
The Esprit range provides great value, standard accommodation, for up to 6 people. For extra comfort, there is the added option of having an outside terrace too.
Elegance is our mid-range model. It is larger than the Esprit and with a few more luxuries, including an outside terrace, microwave and fridge/freezer. You have a choice of either a 2 or 3 bedroom mobile home.
The Excellence holiday home is our largest and most luxurious model, fitted with a wide range of equipment to make your holiday as comfortable as possible. 2 and 3 bedroom models are available and the outside terrace is included.
25m2 - 31m2
31m2 - 36m2
37m2 +
17 DESTINATIONS OWNED, MANAGED & LOVED BY SIBLU Calais Euro Tunnel
Lille Cherbourg
HAUTS-DE-FRANCE
Le Havre
Rouen
Bayeux Roscoff
St Malo Dinard
Beauvais
Caen
1
PARIS
N RMAN NORMANDIE
Quimper
Roissy Charles de Gaulle
Strasbourg
Paris-Orly
Brest
GRA D GRAND-EST
ILE-DE-FRANCE
BRETAGNE BRETA RETAGNE
23
Rennes
Rennes
Le Mans Orleans
Lorient
LOIR PAYSS DE LA LOIRE
34 55
Tours Val de Loire
Nantes
La Rochelle
B E BOURGOGNEFR A ANCHE-C O É FRANCHE-COMTÉ
C EN Tours CENTRE-
VAL DEE LOIRE
Nantes Atlantique
66
42
Poitiers
La Poitiers-Biard Rochelle
78 98
9 10 10
G AUVERGNERHÔNE-A ALPES L RHÔNE-ALPES
UVELLE NOUVELLE Q AQUITAINE
Lyon
16
Bordeaux
domaine de soulac
Bordeaux
Bergerac
10 11
les dunes de contis
OC O C OCCITANIE
10 12
Montpellier
Blagnac
Biarritz
5 16 les rives de condrieu 17 le montourey
Biarritz
Toulouse
Montpellier Beziers
Carcassonne
1311
Carcassonne
12 14
Nîmes
1315
PROVENCE-ALPES- Nice Nice CÔTE D’AZUR
Cannes 14 Aix-en-Provence 17 Marseille Marseille St Tropez Toulon
Perpignan
Holidays 0871 911 7777 / Ownership 0800 960 512
www.siblu.com
OUR DESTINATIONS MONT SAINT-MICHEL
CHÂTEAU DE CHENONCEAU
Normandy
Loire Valley
NORMANDY
LOIRE VALLEY
With its celtic roots, fascinating history, fantastic beaches and gastronomic delights, Normandy is sure to delight and please all the family.
For fairytale chateaux and charming towns, head to the Loire Valley. There are so many iconic sights, but don’t miss out on the beautiful countryside and delicious food.
• Domaine de Litteau
BRITTANY & LOIRE ATLANTIQUE Brittany & the Loire Atlantique (named after the Loire river and Atlantic ocean) are most famous for their natural beauty – from clear waters to natural sandy beaches.
• Domaine de Kerlann • Les Pierres Couchées
• Domaine de Dugny
VENDÉE For huge sandy beaches, sunny weather and stylish seaside towns discover the delightful region of the Vendée. There is mile after mile of cycle paths and charming seaside towns.
• Le Bois Masson • Le Bois Dormant
Holidays 0871 911 7777 / Ownership 0800 960 512
www.siblu.com
ATLANTIC COAST BEACH
MEDITERRANEAN COASTLINE
CHARENTE MARITIME
LANGUEDOC & CÔTE D’AZUR
Charente Maritime’s microclimate combines perfectly with its long sandy beaches and bays with islands to visit. This makes it the ideal spot for sandcastle-builders, water-sport enthusiasts and sunworshippers.
France’s Mediterranean coast is a sun lover’s paradise. From the lovely Languedoc vineyards to the glitzy Côte d’Azur there are big beaches and busy seaside towns, all basking in glorious summer sunshine.
• La Pignade • Les Charmettes • Bonne Anse Plage
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AQUITAINE Infinite golden beaches behind rows of pine trees, Europe’s largest sand dune and arguably the world’s finest wines, what is not to love about Aquitaine?
• Domaine de Soulac • La Réserve • Les Dunes de Contis
Les Sables du Midi La Carabasse Le Lac des Rêves Le Montourey
RHÔNE-ALPES The stunning Rhône-Alpes region stretches from Lake Geneva in the north to Provence and the Cevennes in the south and is all about the great outdoors, forests, mountains, valleys, rivers and prestigious vineyards.
• Les Rives de Condrieu
Holidays 0871 911 7777 / Ownership 0800 960 512
www.siblu.com
1 Domaine de Litteau
2 Domaine de Kerlann Southern Brittany
Normandy
Small and rustic, hop across the channel to picturesque Domaine de Litteau, the perfect country retreat. Sitting on the edge of the Cerisy Forest, it boasts a covered pool complex, an outdoor play zone and on-site fishing lakes.
The popular four-star village of Domaine de Kerlann in southern Brittany is a haven of natural beauty, and the ultimate place for exploring hidden coves and stunning beaches.
The BMX track, climbing ropes, zip wire, giant swing, 6-hole foot-golf course and mini-farm will be a big hit with your kids. It’s an ideal base for exploring the huge beaches, medieval towns and fascinating history for all ages.
Relaxation and adventure is where it’s at here. Kids and young at heart will love the giant splash zone, while the heated indoor pool, spa bath and small health spa are also always appreciated!
HIGHLIGHTS
HIGHLIGHTS
• 2 on-site fishing lakes • Covered pool, slide, spa bath • Close to D-day landing beaches & Caen ferry port
Holidays 0871 911 7777 / Ownership 0800 960 512
• Indoor and outdoor heated pools • Splashzone, paddling pool, spa bath • Covered playground www.siblu.com
3 Les Pierres Couchées
4 Le Domaine de Dugny Loire Valley
Loire Atlantique
A 2 minute walk from the beach, Les Pierres Couchées offers non-stop watersports activities for all.
Step into the picture-book setting that is the Domaine de Dugny in the heart of the Loire Valley.
Park life is centred around the pool complex, which includes an outdoor pool, spa, paddling pool and waterslides. Evening entertainment at the outdoor amphitheatre always pulls in a crowd.
This park provides activities allying culture, nature and fun for all; a fabulous pool complex with slides, a toddler pool, fishing at the on-site lake or a relaxing pedalo trip. Kids can have fun at the mini-golf green and the games room.
Out and about, cycle to the pretty seaside town of StBrévin-Les-Pins.
Just minutes from the Loire River, Dugny is a great spot for visiting many well-known fairytale châteaux.
HIGHLIGHTS
HIGHLIGHTS
• Beach practically on your doorstep • Outdoor pool, spa bath • Slides, paddling pool Holidays 0871 911 7777 / Ownership 0800 960 512
• Large on-site lake • A variety of sports available • 8km from the Chateaux of the Loire www.siblu.com
5 Le Bois Masson Vendée
Le Bois Masson in the Vendée is a vibrant and lively campsite, boasting a busy bar and restaurant, an indoor and outdoor pool complex with slides and supervising lifeguards for kids. Adults can treat themselves at the little spot of heaven that is the on-park Health and Wellbeing Centre. Nearby, sunbathe at St-Jean-de-Monts beach just 3km away, or make use of the facilities at Le Bois Dormant, our quieter sister village.
HIGHLIGHTS
6 Le Bois Dormant Vendée
Le Bois Dormant is the quieter sister resort to Le Bois Masson, and an ideal choice for a more chilled-out break. Two heated pools, spa bath, and an alluring sun terrace with a bar and restaurant complete this complex. Days can be spent soaking up the sun at the stunning seaside town of St-Jean-de-Monts, easily accessible via bike, or head over to Le Bois Masson and soak up the lively ambiance.
HIGHLIGHTS
• Indoor and outdoor pool • Health & Wellbeing Centre • Free use of facilities at sister village, Le Bois Dormant
Holidays 0871 911 7777 / Ownership 0800 960 512
• Beach less than 3km away • 2 heated pools and alluring sun terrace • Free use of facilities at sister village, Le Bois Masson
www.siblu.com
7 Les Charmettes Charente-Maritime
Les Charmettes is our flagship holiday park in CharenteMaritime and a firm favourite with the British. It’s all about 4 star facilities and services here. There’s the huge pool complex, which includes an indoor pool and spa bath, several outdoor pools, slides, fountains and an aquasplash zone. New this year! Kids Clubs: Bubbles Playroom 1-3 yrs, Pirate Club 4-7 yrs, Barracudas Club 8-11 yrs, Teens Club 12yrs+
HIGHLIGHTS
8 La Pignade
Charente-Maritime
Nestled in a pine forest bordering the Marennes Estuary, La Pignade village in Charente-Maritime is a tranquil setting, with its own pool, waterslides, sports courts, archery and beach volleyball. What better way to discover the surroundings here than to learn to ride at the on-site horse and pony riding school. La Pignade is also a great starting point from which to explore the pretty port of La Tremblade or the stylish city of La Rochelle.
HIGHLIGHTS
• Beach 4km away • Waterslides and splash zone • Large range of sporting activities Holidays 0871 911 7777 / Ownership 0800 960 512
• Beach less than 1,5km away • Wide variety of sports activities • On-site horse-riding school www.siblu.com
New for 2017
9 Bonne Anse Plage Charente-Maritime
Bonne Anse Plage in Charente-Maritime is perfect for pool addicts, beach bums and sporty types. The village has an outstanding pool complex with two large slides, a toddler pool, plus sports activities including a climbing wall, boules pitches, and a crazy golf course.
10 Domaine de Soulac Aquitaine
Le Domaine de Soulac, bought by siblu last year, is set in the prime location of the Medoc region, famous for its wines, and just 3km from the sandy beaches of Amélie and Naïades.
Nearby, the seaside town of La Palmyre is full of stunning sandy beaches and home to one of France’s most famous zoos.
On-park, Le Domaine de Soulac provides 4 star experiences with two fully heated outdoor pools (fully lifeguarded), a slide, massaging waterjets, a Health and Wellbeing Centre and free kids’ clubs to keep the little ones entertained during the day.
HIGHLIGHTS
HIGHLIGHTS
• Direct access to the Bay of Bonne Anse • Nearest sandy beach 1,5km away • Huge waterslides, outdoor pool and paddling pool
Holidays 0871 911 7777 / Ownership 0800 960 512
• Beaches just 3km away • 2 heated outdoor pools • Health & wellbeing centre www.siblu.com
New for 2017
11 La Réserve Aquitaine
In the heart of the Landes forest, just one hour’s drive from Bordeaux, La Reserve sums up outdoor living at its best. The village draws families for its private white sandy lakeside beach and shallow waters – perfect for toddlers and youngsters.
12 Les Dunes de Contis Aquitaine
Les Dunes de Contis (formerly La Lette Fleurie) is set right in the heart the magnificent Landes area of Southwest France, famous for its long sandy beaches, pine forests and pretty villages. A dream for surfers, cyclists and walkers alike!
The indoor and outdoor pools with slides, the tennis courts and the entertainment venue will keep your days funpacked.
This newly acquired campsite has 2 pools and a paddling pool, a playground, tennis courts, a multi-sports pitch, a bar, restaurant, take away, bakery and barbecue areas.
HIGHLIGHTS
HIGHLIGHTS
• Private lakeside beach & watersports • Indoor pool and aquabike • Lively entertainment venue Holidays 0871 911 7777 / Ownership 0800 960 512
• Touring pitches available • Free shuttle bus to beach ‘Plage de
Contis’ (4 km) • Heated outdoor pools & paddling pool www.siblu.com
13 Les Sables du Midi Languedoc
At just 800m from the beach of Valras Plage, you can enjoy sun-drenched days on the sands and in local cafés. Back on park, it’s endless fun on the waterslides and at the aquasplash zone. Relax under the massaging jets in the spa bath, or have fun getting fit at our dance activities. Balmy evenings can be spent having an enjoyable meal at the restaurant or enjoying a glass of rosé while the entertainment team put on a show.
HIGHLIGHTS
14 La Carabasse Languedoc
La Carabasse is one of the most prestigious holiday parks in Languedoc, on France’s Mediterranean coast. With sports, fun-packed kids’ clubs, and entertainment that includes karaoke, quiz nights and musical performances, we’ve got it all here. Beautifully maintained with an enormous lagoon style pool, slides and an area for toddlers, there is also access from the park to the beach 800m away.
HIGHLIGHTS
• Beach less than 1km away • 2 heated outdoor pools • Health and Wellbeing Centre Holidays 0871 911 7777 / Ownership 0800 960 512
• Beach just 800m away • Large lagoon pool • Canal du Midi 1,5km away www.siblu.com
New for 2017
15 Le Lac des Rêves Languedoc
Le Lac des Rêves village in Languedoc is idyllically surrounded by vineyards and lakes in the midst of the protected region of the Camargue. Here, families can enjoy the heated pools with a multi-flume waterslide and fountains, as well as the boules pitches and beach volleyball courts.
16 Les Rives de Condrieu Rhône-Alpes
Just 5km from the Roches de Condrieu peninsula, is Les Rives de Condrieu. This small and authentic village is just 800m walk from the centre of Condrieu village, famous for its fantastic white wines,in a loop on the Rhone river and close to the Via Rhona, the famous bike path.
There are breath-taking views over the Pérols lake, perfect for a romantic evening meal.
This is the first year that siblu is offering holidays here after the site was acquired in 2011 and was developed for holiday home ownership.
HIGHLIGHTS
HIGHLIGHTS
• Heated outdoor pools, water slides • Pool complex with lakeside view • Close to Montpellier & Mediterranean beaches
Holidays 0871 911 7777 / Ownership 0800 960 512
• Close to the Rhone river and Via Rhona cycle path • Heated outdoor pool • Slides and paddling
www.siblu.com
17 Le Montourey Côte d’Azur
Le Montourey is a secret hideaway on the glamorous and sun-drenched Côte d’Azur. Take a dip in our outdoor pools where there are waterjets, slides and plenty of loungers. There are children’s play areas, boules, table tennis and more to enjoy. It’s the perfect place to come back to after days exploring glitzy destinations such as St Tropez or Cannes.
HIGHLIGHTS • Beach just 8km away • Cycle paths accessible from the village • Near glitzy resorts such as Fréjus, St Tropez and Cannes
0871 911 7777
www.siblu.com
HOLIDAYS OVERVIEW Booking a holiday with Siblu Welcome… to the best family holidays in France. Siblu gives you the chance of a refreshing and relaxing break in some of the top destinations across the channel. Our holiday villages are packed with outstanding facilities, from luxurious mobile home holiday accommodation to 3 free kid’s clubs, sports activities, evening entertainment and great bars and restaurants. And because we own all our holiday villages every single member of our team, from reception to our lifeguards, is focused on making sure our Siblu guests have the best possible holiday.
Hand-pick your holiday Siblu offers a great service that allows you to handpick your holiday home individual to your needs. So whether you are an avid swimmer, looking for a quiet spot, hoping to catch up on a bit of rest, or simply want to be beside your friends, the Hand-Pick option gives you the chance to select the mobile home you want, in the place you need, with all of the right activities and facilities available to you. All you need to do is select your holiday village, the duration of your stay, and number of bedrooms, and then select any of our mobile homes marked with a Hand-Pick banner to find out more. You’ll have access to photos of the actual holiday home, its location on the holiday park and facilities provided. With hand-pick, it’s you who decides!
HOLIDAY ESSENTIALS To lighten your load when travelling and to make life a little easier we’ve these little extras that’ll make your stay with us as comfortable, simple and care-free as possible.
Linen and Towel Packs Save space and hire a linen and towel pack, which includes a bed sheet (for single /double beds), pillow cases, as well as a towel for the bathroom and beach, and a tea towel per holiday home.
Baby Equipment To avoid carrying any extra bulky accessories for your little ones, pre-bookable baby equipment is available, ensuring the safety and comfort of your infant.
Damage Waiver With our damage waiver option, you can forget about any accidental costs while on holiday. It covers you in the case of accidental damage or breakage, by any member of your party to the accommodation, fixtures, fittings, outside furniture and inventory.
MONEY-SAVING OFFERS At Siblu, we love to give our customers memorable holidays at great value prices. Our three biggest offers provide fantastic savings for you as well as your loved ones. 1
Long stay savings
A longer holiday doesn’t always mean a more expensive stay. When you decide to stay with Siblu for a little while longer, we’ll say thanks by giving you 10% off for stays of 21 nights or more, receive 5% off your 14-20 night holiday or get one week free when you book a 21 consecutive night holiday starting between the 1st April and the 8th July 2017.
2
Single parent offer
Kick back and relax with this offer. Receive up to £75 off your holiday for stays lasting 10 nights or more. If you fancy a shorter break, you can benefit from £50 savings.
3
Recommend a friend
We always appreciate customers who spread the word about Siblu. By recommending a friend, we’ll reward you with a £50 discount on your booking, and offer the same saving for your friend too when they book their holiday. Terms and conditions - 1.Offer applies to new 2017 bookings made between the 04/10/2016 end the 31/10/2017. Non retroactive, and cannot be used for touring pitches. 2.Offer applies to new 2017 bookings made between the 25/08/2016 ends the 31/10/2017 with only 1 adult included in the reservation. Non retroactive, and cannot be used for touring pitches. This offer cannot be combined with any other offer except the long stay offer, the offer "recommend a friend" and the free bike hire offer. 3. Offer applies to new 2017 bookings made directly with Siblu between the 23/05/2016 end the 31/10/2017. Non retrocative and cannot be used for touring pitches. Recommendations are limited to family members and close friends of the original Siblu customer - mass referrals to unknown persons will not be permited. Regrettably errors do occasionally occur and Siblu reserve the right to exclude any village, date or model. Siblu set a minimum sale value for each holiday; should any offer, or combination of offers, suggest a price below this figure, the customer would be notified of the minimum price limit and given the opportunity to accept or refuse the booking at Siblu’s minimum price. Siblu’s 2017 terms and conditions apply.
Holidays 0871 911 7777
www.siblu.com
OWNING A MOBILE HOME ON A SIBLU VILLAGE
Welcome… to the first exciting steps to owning your very own holiday home with siblu. A siblu mobile home is a great alternative to bricks and mortar, with a wealth of facilities on your doorstep, no maintenance worries, and a ready-made group of both British and French friends to enjoy and share the new experiences with in France. All our homes have been designed to blend with their beautiful village surroundings. Many have been built by Europe’s leading manufacturers to Siblu’s specifications, so will not be found anywhere else. Each Siblu home extends beyond its four walls into a spacious pitch where many owners take pleasure in planting colourful flowers and shrubs and cultivating gorgeous gardens around their homes. Every one of our holiday villages has its own unique character, pool and sports complexes and dedicated friendly staff. There is always something going on, with each holiday village having its own programme of events specifically for owners. And with the majority open from February to mid-November, there is plenty of time to make the most of your new home and everything your holiday village has to offer.
4 STEPS TO HOLIDAY HOME OWNERSHIP 1
2
Find out more about the holiday village: Try first-hand the services and facilities on offer and get out and about and see the local region. Analyse your budget: Depending on your needs, take a look at finance options to support your purchase and our letting options to help offset your pitch rental fees.
3
4
Choose your mobile home: Choose from either a new or pre-owned mobile home, there are models to suit all budgets. Choose your pitch on-site: Spacious pitches in a sunny or shady spot, close to the amenities or tucked away in a quiet spot, you’re sure to find your home away from home.
TRUST SIBLU TO GIVE YOU MORE As a siblu owner you can enjoy advantages such as: A dedicated team for all our home owners and dedicated owner events. Each village’s onsite events team provides a programme specifically for owners and they enjoy free use of all our village facilities, as well as a dedicated reception equipped with computers and wifi. Exclusive letting programmes: Many Siblu holiday home owners use the letting income from their holiday home to offset running costs such as annual site fees, gas, electricity, insurance, winterisation and general maintenance. Life on a Siblu village is a real home away from home. Our Siblu owners form a community of their own and for this reason we have put in place 3 dedicated owner services to strengthen the relationship between our owners:
SIBLUCONNECT
THE HOLIDAY EXCHANGE PROGRAMME
The siblu social network is a virtual meeting place for near to 8000 owners and it is reserved exclusively for holiday home owners at the Siblu holiday villages.
With the Holiday Exchange Programme, you can swap weeks in your mobile home with other Siblu owners and discover a different region of France. Siblu have 17 holiday parks in 10 beautiful regions across France. So whether you want to swap a week in Normandy for one on the Cote d’Azur, or exchange the scenery of Languedoc for Brittany – the choice is yours!
You can
• • • • • • •
contact quickly your dedicated Siblu owner representative keep up to date with village events participate in organised events share your photos make friends with owners at other Siblu villages participate in the Holiday Exchange Programme declare your rental lets and order Fun Passes
THE LIBERTY PASS As a Siblu home owner, you will be entitled to a special Liberty Pass which gives you, family and friends, savings of up to 25% on holidays taken at all of the other Siblu holiday villages.
FIND OUT MORE ABOUT OWNING YOUR OWN HOLIDAY HOME
We want all of our owners to be happy with their new holiday home and village and to enjoy it for many years to come. We appreciate that this is a big and potentially life-changing moment, and we want to help you make the decision that is right for you. That is why we offer a taster visit* to those interested in purchasing one of our homes. It provides you with the perfect opportunity to stay in one of our mobile homes and get a feel of what life on our holiday village is really like for a holiday home owner. Come and get the first night free, with the second at a discount rate, and that will give you more than enough time to test out the pool complex and restaurants and to immerse yourself in the beautiful campsite surroundings and meet our owners. Only in person can you experience the real sights, smells, and sounds unique to Siblu’s holiday villages. Our holiday home advisors are on hand should you require any information and to give you a personal tour of the holiday village, the pitches available and our new as well as pre-owned mobile homes on sale. We guarantee there will be no hard sell – this is an opportunity for you to find out just how enjoyable life as a Siblu holiday home owner in one of our villages could be. The ‘experience’ is all yours… So why not try the Siblu experience?
Book your Free Taster visit today Freephone 0800 960 512 *Siblu can provide free accommodation for 1 night for up to six people, for the purpose of a taster visit of a Siblu holiday home and an appointment with a Siblu holiday home adviser. A second night can be added at a preferential accommodation rate. The cost of the 2nd night will be reimbursed in the case of a holiday home purchase. Travel and other expenses are not included, however if you do decide to purchase a holiday home during your taster visit, Siblu will refund up to €250 of your travel expenses. One free visit per household per year. This offer cannot be combined with a holiday booking. Only applicable to residents outside of France. Subject to availability and taster visits must be booked in advance.
www.siblu.com
HOLIDAY SALES TERMS AND CONDITIONS 1. Acceptance of the holiday contract Your holiday contract is made with Siblu Europe Ltd (‘the Company’) acting as agent on behalf of Siblu France SAS. When a booking is made, the ‘lead name’ on the booking confirms that he or she has the authority to act on behalf of the party and in that capacity agrees to the terms of these booking conditions. After we receive your booking and all appropriate payments, we will confirm the arrangements are available by issuing a confirmation invoice. This is a binding agreement and will come into existence between us when we dispatch this invoice to the ‘lead name’ or your Travel Agent. This contract is governed by English Law, and the jurisdiction of the English Courts. It is important to check your invoice carefully to ensure that all the details are exactly as you requested. In the event of any discrepancy, please contact Siblu or your Travel Agent immediately as it may not be possible to make changes later.
2. Your holiday booking 2.1 Booking Bookings for accommodation will only be accepted from adults aged 18 or over and with legal capacity. Bookings may be made: - online at www.siblu.com - with our reservations team either by phone or in person at a Siblu Village.
2.2 Information required The number of people staying in a holiday home or on a touring pitch must not exceed the maximum capacity allowed. This maximum will vary depending on the category of accommodation and possibly also on the internal regulations of your holiday village. All booking requests must include the full name and age of each guest. Siblu will not accept bookings from anyone under the age of 18, or bookings where there will not be an adult with parental authority, over all guests under the age of 18, present during the whole of the stay.
2.3 Bookings more than 42 days before the start of your holiday At the time of booking you must pay a deposit of 20% of the total cost of your holiday. The total balance must be paid at least 42 days before the start of your holiday. Please note that if your holiday costs £100 or less you must pay in full at the time of booking. If Siblu does not accept your booking then this deposit will be returned in full as soon as possible.
2.4 Bookings 42 days or less before the start of your holiday If you book 42 days or less before the start of your holiday you must pay for the holiday in full at the time of booking.
2.5 Bookings for next year made while on holiday with us If you book for 2018 whilst on holiday in a Siblu Village in 2017 you will be required to pay an initial deposit of £50. You will then be required to make a second payment before 7 November 2017 to bring the total deposit paid to 20% of the total cost of your holiday; this top-up payment also confirms the initial booking. If you do not make this second payment bringing the deposit paid up to at least 20%, siblu reserves the right to treat the booking as cancelled by you in accordance with
paragraph 7 below (“Cancellation by you”). The balance of your holiday must be paid for in full at least 42 days before the start of your holiday.
2.6 Exchange or selling on You cannot exchange or sell a booking to a third party in any circumstances. If Siblu becomes aware of any such transactions then it reserves the right to take appropriate action against you and /or any of your party involved, which may ultimately result in cancellation of the holiday.
2.7 Special requests You may make special requests at the time of booking (e.g. booking adjacent accommodation). Siblu will do its best to fulfil such requests but cannot guarantee that it will be able to do so.
2.8 Information and prices Up to date prices are available on our website www.siblu.com or by calling 0871 911 2288. Siblu is not responsible for any such information if not confirmed in writing at the time of the confirmation invoice. Unless you are booking your holiday using the “hand pick your holiday home” option then the features of holiday homes may vary according to the model and Siblu village. Depending on the criteria used by each Siblu village each season, some accommodation units may also change category.
2.9 Publication of prices /minimum price The price per night, after any reductions, discounts or offers, cannot be lower than the minimum price set by Siblu. Siblu reserves the right to not apply any discount or special offer or any combination of discounts or offers, if this would bring the total cost of your holiday below the minimum price set by Siblu. The total price for your holiday includes all taxes and is based on the prices on the day of your initial booking. Prices are subject to change without notice, even within the same season. In addition, any new tax or similar charge relating to the holiday booking, or any increase in the rate of tax will be payable by you even if Siblu is primarily liable.
2.10 What your price includes 2.10.1 The price of your holiday at the time of booking only includes: - rental of the accommodation or touring pitch; - water, gas (apart from touring pitches) and electricity; - Fun passes for all guests included on the booking; - access to pool complexes, entertainment and any sports and leisure facilities which are not shown as having an extra charge; - access to kids’ clubs where available; - any options taken at the time of booking; - any applicable VAT; - tourist tax.
2.10.2 The price of your holiday at the time of booking does not include, amongst other things: -
any services not included in paragraph 2.10.1 above; supplements for any optional activities with an extra charge; cleaning during or at the end of your holiday; bed linen and towels;
- baby equipment;
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food and drink; insurance; equipment damage waiver; administration fee.
3. Paying for your holiday 3.1 Accommodation As soon as your booking request is accepted by Siblu a confirmation invoice with the date of acceptance will be issued and sent by email, or by post on request. Payments will only be accepted in Sterling. Invoices will only be issued in English.
3.2 Touring pitches As soon as your booking request is accepted by Siblu a confirmation invoice with the date of acceptance will be issued and sent by email, or by post on request. Payments will only be accepted in Sterling. Invoices will only be issued in English. You must pay at least 20% of the total due at the time of booking and any outstanding balance i.e. the total amount for the hire of the touring pitch less any deposit paid, must be paid at the very latest on arrival in £s sterling by an accepted card payment before installing any equipment. No cash payments will be accepted on arrival.
3.3 Non payment If full payment is not made as set out above (paragraphs 2.3, 2.4 & 2.5) Siblu reserves the right to treat the booking as cancelled by you in accordance with paragraph 7 below (“Cancellation by you”).
3.4 Methods of payment accepted For bookings made more than 42 days before the start of your holiday you can pay in the following ways: - Credit card: Visa, Eurocard/Mastercard, American Express, - Paypal, - Cheque made payable to Siblu Europe Ltd, - Tesco & Leisure vouchers (additional terms and conditions apply, please speak to one of our team), - Debit card. For bookings made 42 days or less before the start of your holiday you can only pay by credit card (Visa, Eurocard/ Mastercard/ American Express) or debit card.
4. Length of stay Bookings for accommodation must be for a minimum of 7 nights in high season (some villages accept bookings for a minimum of 4 nights in high season – please refer to www.siblu.com) 3 nights minimum in low season for accommodation, with no minimum period required for touring pitches in low season (except where there is a special offer or promotion).
5. Travel Insurance We strongly recommend customers have appropriate insurance for all holiday reservations.
6. Changes to your holiday 6.1 Changes by you Siblu have a modification fee of £35 per request for a change to your booking. However, we do offer “One change for Free”
HOLIDAY SALES TERMS AND CONDITIONS when the modification charge would be waived for the first change request made per booking, subject to availability and the following conditions: If you contact us with your request at least 42 days before the start of your holiday, and do not reduce the length of your stay. Any extra costs for the amended holiday must be paid for as set out in paragraph 2.If the amended holiday costs less than the original booking, then Siblu will only issue a refund if the change is made 42 days or more before the start of the holiday, and if the new holiday has been fully paid. If the request is made less than 42 days before arrival, then cancellation charges will apply. Any change to your holiday remains subject to the terms and conditions of your initial booking, particularly those relating to price.You must notify us in writing of your request. Siblu will do its best to accommodate requests, subject to availability at the time of your request. Your request is not accepted until you have written confirmation of the change from SibluIf the change requested is impossible for Siblu to implement and you no longer wish to keep your original holiday booking then Siblu reserves the right to treat your holiday as cancelled by you in accordance with the terms of paragraph 7 below (Cancellation by you”).
6.2 Changes by Siblu If for any reason Siblu needs to make changes to your holiday before it starts (unless this is due to circumstances outside our control, in cases of force majeure [paragraph 13], or the change is minor) Siblu will offer you accommodation of similar quality and with similar facilities, subject to availability. You will have the following options: - accepting an alternative Siblu holiday of similar or higher quality without extra cost. Siblu will issue a part refund if the new holiday is cheaper than the original, or if there were any specific supplements paid for a “hand pick your holiday home” booking. - accepting a full refund of all monies paid to Siblu as full and final settlement and cancelling your holiday. You must les Siblu know within 5 days of notification of the alternative offer, and in any event, before the start of your holiday as originally booked or we will assume the offer is accepted.
7. Cancellation by you If you fail to arrive or cut short your holiday Siblu will not provide a refund under any circumstances. If you wish to cancel your holiday booking you must inform Siblu in writing as soon as possible (by post or e-mail)and your notification must arrive at least the day before your holiday was due to start. The cancellation charges shown below will apply. Some insurance policies cover cancellation charges in certain circumstances. Please check the terms of your policy.
7.1 Cancellation of a booking for accommodation - If you cancel more than 42 days before the start of your holiday Siblu will keep your 20% deposit or the actual amount received if less. - If you cancel between 42 and 14 days before the start of your holiday Siblu will keep 50% of the total cost of your holiday, or £100 if the total holiday cost is below £200. - If you cancel less than 14 days before the start of your holiday Siblu will keep the total cost of your holiday. - If you have used Tesco or Leisure Vouchers please see the appropriate terms and conditions.
7.2 Cancellation of a touring pitch
- If you cancel prior to the start of your holiday Siblu will keep your 20% deposit or the actual amount received if less, or £100 if the total holiday cost is below £200. - If you have used Tesco or Leisure Vouchers please see the appropriate terms and conditions.
8. Cancellation of your holiday by Siblu If for any reason Siblu needs to cancel your holiday (unless this is due to circumstances outside our control, in cases of force majeure [paragraph 13], Siblu will offer you accommodation of similar quality and with similar facilities, subject to availability or a refund determined by the following conditions: :a full refund of all monies paid to Siblu by you for the holiday and a payment equivalent to the penalty you would have received should you have cancelled the booking at the same date (see paragraph 7).
9. Damage waiver At the end of your holiday you must leave your accommodation clean and in good condition. A non-refundable equipment damage waiver option is available on all holiday bookings, this costs £35 (thirty five pounds) per holiday home. This fee will exempt you from paying a €300 equipment deposit on arrival (see paragraph 10.2) and will cover the cost of any accidental damage to the accommodation, furnishings and fittings but does not cover cleaning. It also does not cover damage caused negligently, carelessly or intentionally.
10. Cleaning and equipment deposits 10.1 If you have taken out our damage waiver You only need to pay a cleaning deposit of €130 (one hundred and thirty euros) on arrival when picking up your keys. This is fully refundable on verification that your holiday home has been left clean and tidy, suitable for use by the next guests and that nothing is missing from the inventory that is not covered by the damage waiver.
10.2 If you have not taken out our damage waiver On arrival, before receiving your keys, you will need to pay: - an equipment deposit payment of €300 (three hundred euros), - a cleaning deposit of €130 (one hundred and thirty euros). These deposits are fully refundable at the end of your stay on verification that your holiday home has been left in good condition and is clean and tidy with no damage. If your holiday home cannot be checked before you leave (e.g. if you leave very early or late) your deposits may not be refunded immediately but will be returned to you within 14 days. If we need to retain all or part of the cleaning or equipment deposits due to the condition of the holiday home then we will notify you with full details within the 14 day period. An end of holiday cleaning service can be reserved as optional extra, at the price of £60 per mobile home, on condition that the service is booked at least 24 hours before the end of your holiday.
11. Behaviour, regulations & use of your accommodation The person making the reservation and featuring as the lead name agrees to comply with the regulations of the Siblu village where they are staying and to ensure that other members of their party or any visitors also comply. It is your responsibility to make yourself aware of these regulations, a copy of which is
on display in, and available from, the village reception or any member of the Siblu team. The internal rules and regulations of the holiday park can also be viewed and downloaded on the village page on our website www.siblu.com. Please note that use of our pool complexes is subject to regulations for the safety of all our guests. You and your party may need to show your Fun Pass or bracelet to enter the pool area and there may be height restrictions on the use of waterslides. During your stay you agree to take good care of your holiday home and pitch as well as all village facilities and equipment. You also agree to leave your accommodation or touring pitch clean, tidy and undamaged at the end of your stay. We reserve the right to terminate the contract, and therefore the holiday, of any guest(s), immediately and without compensation, if they contravene village regulations or their behaviour interferes or may interfere with the general comfort of other guests (examples might include anti social behaviour, damage to village facilities or more than the maximum number of guests authorised to sleep in your accommodation).
12. Arrival and Departure 12.1 Arrival and departure times Accommodation is available from 16h00 on the day of arrival and must be vacated by 10h00, at the latest, on the day of departure. Touring pitches are available from 14h00 on the day of arrival and must be vacated by 12h00 on the day of departure.
12.2 Arrival and departure times –flexibility Siblu will accept normal arrivals under paragraph 12.1 above until 10h00 the morning after the start date of your holiday as per your original booking. If you wish to arrive after this time then please notify your holiday village or the booking call centre in advance. If you do not notify us of your late arrival then Siblu will treat the booking as cancelled by you and there will be no refund (see paragraph 7).
12.3 Holiday village opening hours and vehicle access In some Siblu Villages vehicle access to holiday homes is not allowed after 22h00. If you arrive after this time you may have to park outside the holiday village or in a car park at the entrance if available. Usually only one car is allowed to park on each pitch. Please note that depending on the date, reception may be closed from 18h00 to 09h00.
13. Our Liability to You We make every effort to ensure the arrangements we have agreed to provide as part of our contract with you are provided with reasonable care and skill. If, due to circumstances outside Siblu’s control, or due to force majeure, we have to close one of our holiday villages, cancel your holiday or your holiday home is not available, Siblu will not be liable in any way. Siblu is not liable for the safekeeping of guests’ personal effects or belongings in their villages. Siblu is not liable, beyond any legal obligations, for: - Theft, loss, damage or deterioration to any personal effects or belongings of any kind during or after your holiday;
HOLIDAY SALES TERMS AND CONDITIONS - Failure/breakdown or closure of technical equipment; - Failure/breakdown or closure of facilities in the holiday village where this is outside our control or linked to force majeure; - Decisions taken by the village management to temporarily restrict access to facilities, including changing rooms or pools, when necessary for health and safety reasons or for maintenance work; - Damage caused by or to residents’ vehicles driven or parked within the village even when those vehicles have express permission to enter the village; - Changes to the entertainment programme or advertised activities, temporary closure of facilities for reasons outside our control; - Siblu is not responsible for any services offered or provided privately by its employees, such as babysitting, swimming lessons, etc.; - Siblu is not responsible for services provided by a third party but sold through Siblu villages and which are controlled outside the Siblu village by other parties e.g. cash points; - Siblu is also not responsible for failure or improper performance caused by unforeseeable and unavoidable actions by third parties not connected with the provision of your holiday.
We cannot accept collective claims or petitions. We cannot accept liability if you fail to notify us of the complaint at the earliest opportunity so that we are given the opportunity to put matters right.
14. Availability of Facilities
Most Siblu villages have holiday homes suitable for guests with restricted mobility. However, some guests may still need help from an able bodied person in the accommodation. Please contact one of our Siblu team before making a booking so we can ensure the accommodation is suitable for your needs.
For your protection we are registered under the Data Protection Act 1998 and have given all the appropriate notifications to the Information Commissioner. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable to cover administration costs. This fee will not exceed £10. If you would like a copy of the information held on you please write to us at the following address including your full name and address and the email address to which we send Siblu emails: – Siblu Europe, 10 ave Leonard de Vinci, 33600 Pessac, France. If you believe that any information we are holding on you is incorrect or incomplete please write or email us as soon as possible at the above address. We will correct any information which is found to be incorrect promptly.
16. Customer Service Charter
18. Brochure and Website Accuracy
16.1 We value our customers and our aim is to provide the
The information and prices contained on our website and in our brochure are believed correct, to the best of our knowledge, at the time of printing or publication. However, errors may occasionally occur and information may subsequently change. You must therefore ensure you check all details of your chosen holiday (including the price) with us at the time of booking. Photographs, layouts and videos are not contractually binding and are for guidance only. There is some variety within accommodation types and between villages. Accommodation and villages may vary. The holidays featured were based on costs on 01/12/2016.
Outside the months of July and August, some facilities, services or entertainment may be restricted or unavailable. If your booking is in low season we advise you to seek further information from one of our Siblu team at the time of booking.
15. Adapted Accommodation
highest quality service and facilities, but we recognise that occasionally things may go wrong. If you have any problems or queries during your holiday then please tell the holiday manager at your village as soon as possible and they will do their best to solve the problem. Each village also has “feedback forms” which you can fill in to let us know if any aspects of your holiday were disappointing. Please fill in a form and hand it in at reception, we welcome your feedback and use it to improve our service where possible.
16.2 Customer Service If any matter is still not resolved to your satisfaction on your return home and you wish to make a complaint, then please write as soon as possible to Siblu Customer Services Department which is located at our French Head Office – Siblu Europe, 10 ave Leonard de Vinci, 33600 Pessac, France. You must include the lead name, your booking reference, the dates and place of your holiday as well as the type of holiday home and the pitch number to help us investigate your complaint as quickly as possible. Please also include any documents which support your claim such as any written statements, medical papers, invoices, receipts etc. Any complaints must be received by Siblu within 28 days of the end of your holiday unless there are exceptional circumstances. We also agree to acknowledge your letter within 14 days and reply to your complaint within 28 days of receipt.
16.3 ABTA We are a member of ABTA - P6782. This means you have the benefit of ABTA’s assistance and Code of Conduct and financial protection in the unlikely event of the financial failure of Siblu Europe Ltd.
17. Data Protection Any data you send to Siblu in relation to your booking may be shared with INIT, a marketing company, only for its use in customer satisfaction surveys and KallKwik who distribute our brochures. Your data will not be shared with any other third parties and will be treated as confidential by Siblu. It will only be used by Siblu and its employees to process your booking and to allow us to provide you with special offers and services tailored to your interests and requirements in accordance with the law.
19. Reproduction of the Brochure No party shall be allowed to reproduce any of the contents of siblu village holiday brochure (including photography) without the written permission of Siblu or any other copyright owner.
20. Enjoyed Your Holiday? If you enjoyed your holiday, we’d like to hear from you. Your comments help us focus more on what we do right as well as motivating our team to exceed expectations. Please tell our customer services team by email:
[email protected] or write to Customer Services Department – Siblu Europe, 10 ave Leonard de Vinci, 33600 Pessac, France.
We would like to draw your attention to the following points: Air conditioning: is available as an optional extra for certain models of mobile home accommodation, enabling you to reduce the temperature to a maximum of 8°C. Swimming pools: T-shirts are not allowed to be worn in the pool. The use of rubber rings and large pool toys may also be refused if in the lifeguards opinion they pose a risk to customers safety. All in one suits may be worn in the swimming pool as long as they respect the security and hygiene rules in place. (swimming suit, burkini, etc). Pets: Siblu holidaymakers cannot bring their pets with them on holiday to the mobile home. However, holiday home owners have the right to have their pets at the holiday home under certain conditions and depending on the race of the animal (animals must be kept on a leash). Smoking is forbidden in the mobile homes. Children’s clubs: The children’s clubs are not childcare facilities. Children remain the responsibility of their parents: their physical presence is required for Club Bubbles; they must stay on the holiday village and remain contactable at all times for Pirate Club and Barracudas.
Contact us: By phone: 0871 911 7777 UK Email:
[email protected] By post: siblu Europe 10 avenue Léonard de Vinci 33600 Pessac France
villages, 10 Ave Léonard de Vinci, 33600 PESSAC, FRANCE
Find out more about: Holidays 0871 911 7777 Holiday Home Ownership Freephone 0800 960 512
www.siblu.com
