MOBILE APPLICATION

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Index

2

Sr.

Subject

1

Introduction

2

Application Features

3 5

3

Service Subscription

6

4

Registration Process

7

5

Using Application

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6

Troubleshooting

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Page No.

Introduction HEMAYATI is mobile smart phone application which exemplifies the Higher Leadership’s directives of ensuring safety and security for socety in the United Arab Emirates, especialy children. HEMAYATI was launched by the Ministry of Interior in response to a number of parents having requested a means of being able to know the whereabouts of their children. The application includes a safety feature, which when utilized, will enable a parent to locate his/her registered child at any time as well as enable registered family members to communicate securely with each other via an instant messaging facility. The smartphone application, exclusive to the United Arab Emirates,

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is being provided free of cost and is

Backavailable to any parent that is a visa

Father

sponsor of one or more children. The application allows children to activate an SOS notification if they feel they are at risk of harm. Parents can then verify if their children are at risk and use the application to instantly contact the police.

Map

4

I'm okay

Family Activties Places

come to the best way to control and protect your ly where you can share with them every moment of the day.Only fathers are allowed to register

The application can also be used in case of an emergency or a disaster. (It can enable authorities to instantly Emirates ID Number provide information and instructions to family members/ children if required). Because the application facilitates Next tracking the whereabouts of children

Family My

My Family Help log Out En

‫ﻉ‬ Rashid

in real-time, the time taken to respond to a situation is minimized. Application Features 1. Geographic positioning- at any point of time know the whereabouts of registered family members. 2. Safety specifications- feature that enables parents to pre-program a destination and if the child fails to reach the destination within a specified time, the parent is automatically alerted. 3. Family communication network- private and secure instant messaging service to facilitate communication between registered family members. 4. Panic button- children and parents can easily access assistance in case of an emergency.

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Service Subscription 







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Access to the application is limited to families with children. The application process can only be initiated by the parent that is the direct visa sponsor of the children to be registered on the service. Emirates Identity Card numbers are required for all family members who will use the application. The mobile phone number of the parent who is applying for the application will be required. The application is available for iPhones, Blackberry’s, Androids, and Windows.

Registration Process 1. Download the HEMYATI application on your mobile device. 2. A dialogue box will appear asking you to register or login. 3. If youhave not already registered, click on the link entitled ‘Register Here’ at the bottom of the page. 4. A new window will open and you should enter your 15 digit Emirates ID number that starts with 784. 5. Click the ‘Next’ button at the bottom of the page for the server to verify your eligibility to use the application. 6. A window will open asking you

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to verify theFamilymobile number you want to My use to access the application. sos receive a text message 7. You will essage Check Emergency I'm okay oninyour phone with an activation code. 8. A new window will open asking you to enter the activation code. 9. After sos entering the activation code you I'mwill okay be taken to the Emergency Add new member personal information page which will require you to fill in your details- first name, family name, Salama telephone number, address and password. Rashid 10. The verification process is now complete.

Family My

sos Message

Check in

Emergency

I'm okay

‫ﻋﺎﺋﻠﺔ‬

My

Rashid

sos

Message

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Check in

Emergency

Last location was Khalidiya St. Abu Dhabi, 205 Since : 19 minutes

I'm okey

Mother

Salama

Rashid

Family My

sos Message

Check in

Emergency

I'm okay

My

To create a family group enter your To create a family group enter your wife’s name and emirates wife’s IDname and emirates ID

Sponsor’s spouse name

784xxxxxxx

Salama

Rashid

Using Application 1. Family members can be electronically registered through the applications main menu. 2. You can only use the application after entering the details of your spouse. Go to ‘Add Spouse’ page to enter the details of the spouse. Details required include: Emirates ID number, first name, family name and email address. 3. An email notification with the link for downloading and using the application will be sent to the spouse so that the registration process can be completed. 4. Now the initial applicant can start

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using the application (even if the spouse’s registration process is still pending). 5. To add a new member to the family group, go to the main menu page and enter his or her Emirates ID number. Click ‘Add Member’. 6. To add a pre-determined destination, go to the main menu page, click on the + sign and enter the name of the destination. Search the map to find the exact location of the destination. You can choose ‘Current Location’ to find your present location on the map. Now click on ‘Add Place’.

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Family My

sos Message

Check in

Emergency

I'm okay

‫ﻋﺎﺋﻠﺔ‬

My

sos Message

Check in

sos

Emergency

I'm okey

Emergency

I'm okay

Add new member

Salama Rashid

Family My

sos Message

Check in

Emergency

I'm okay

Add new member

Mother

Salama

Rashid

Last accessible location Khalidiya St. Abu Dhabi, 205 Since : 30 minutes

Last accessible location Cairo Street,Dubai, 64 Since : 2 hours

Last accessible location Hamdan Street, Abu Dhabi, 109 Since : 15 minutes

7. To add another destination, againFamily select the destination, specify theMy time, date, as well as frequency sos and then click on ‘Add’. Message Check in Emergency I'm okay Troubleshooting

My

1. Verifying Emirates ID a) Incorrect ID data: The dataspouse youname Sponsor’s have entered does not784xxxxxxx match our records. 2. Verifying Phone Number a) Phone Number Registration: You did not register your mobile number at Etisalat/ Du to comply with Telecom Regulatory Salama Rashid Authority regulations. To create a family group enter your To create a family group enter your wife’s name and emirates wife’s IDname and emirates ID

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3. Verifying Activation Code a) Activation code incorrectEnsure that the code number you have entered is the same as you received through the text message and then try again. b) Activation validity expired- You must return to the previous page and try again. c) Activation code notificationIf you did not receive the activation code through the text message, wait for at least 20 minutes before trying again. 4. Verifying Spouse a) Active email: You must add another email address.

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b) Active user account: You need to change user account. c) Sending an email by mistake: You need to ensure your e-mail address is correct and then try again. 5. Family Group Preparation a) General error: You must try again. b) Wrong information about spouse’s ID: You may have entered the wrong information about your spouse’s ID. Contact the Helpdesk office. c) Spouse’s ID information has been added: You must correctly enter all requested information. d) Spouse’s email has been added: You have provided an invalid email address. Provide a new email ID and try again. 6. General Error a) General error: An error occurred while processing your application. You must return to the previous page and try again.

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