Our ID
Mission
Our mission is to create and distribute value in the international energy market, to the benefit of our customers’ needs, our shareholders’ investments, the competitiveness of the countries in which we operate and the expectations of all those who work with us. We serve the community, respecting the environment and the safety of individuals, with a commitment to creating a better world for future generations.
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Enel
Sustainability Report 2012
Our ID
2012 results
Total net production
Net renewable production
295.8 TWh
84.1 TWh
Electricity volumes sold
Gas volumes sold
316.8 TWh
8.7 billion m³
Electricity transported
Average number of electricity and gas customers
413.9 TWh
60,530,293
Number of employees
Workforce of contractors
73,702
104,590 FTE
EBITDA
EBIT
16,738 m. euro
7,735 m. euro
Revenues
SRI funds in institutional shareholdings
84,889 m. euro
14.6% 9
Enel worldwide
Canada
Upstream Generation United States
Distribution Sales Representative offices, operating branches and other projects
Mexico Honduras Nicaragua
Guatemala
Countries where Enel is present
Panama
El Salvador Costa Rica
Colombia Peru
Upstream gas In 2007 Enel started a vertical integration process by entering the sector of direct exploration of gas deposits. The exploration of and production from gas fields will guarantee part of the gas needed to fuel Enel power plants, thus allowing greater flexibility, modularity and partial independence from its existing supply contracts.
Chile
Argentina
Generation Enel produces energy through a balanced mix of sources, in which a leading role is played by zero-emission, renewable sources (hydroelectric, wind, geo-thermoelectric, biomass, photovoltaic, etc.) and nuclear, and where fossil sources are diversified across natural gas, coal and oil. In 2012 electricity production through the renewable and nuclear installed power enabled the saving of a total of 96.9 million tons of CO2. Total net production by geographic area (TWh) 2012
tot. 295.8
Total net production by source (TWh) 2012
Other
3.6
Italy
74.5
Iberian Peninsula
81.7
Slovakia
Belgium Morocco Romania Greece France Bulgaria Ireland
20.7 Russia
44.5
Renewables
84.1
Thermoelectric
170.3 Nuclear
41.4
Latin America
66.8
North America
3.9
Brazil
tot. 295.8
Russia
Germany Netherlands
Poland Czech Republic
United Kingdom Ireland
Slovakia Belgium
Croatia
France
Romania
Spain
Bulgaria Greece
Italy
Portugal
China
Turkey
Morocco Algeria Egypt Saudi Arabia
Philippines Indonesia
South Africa
Distribution
Sales
Thanks to 1,853,361 km of power lines across two continents, Group distribution companies transport electricity in Italy, Romania, the Iberian Peninsula and Latin America.
Enel sells electricity in 12 countries. The Group sales companies operate both on the protected categories market, with controlled prices, and on the free market, satisfying all the needs of the Group’s 60,530,293 customers (56,105,820 of whom are on the electricity market and 4,424,473 on the gas market).
Length of distribution lines by geographic area (km) 2012
Number of customers by geographic area 2012
tot. 1,853,361
tot. 60,530,293
Iberian Peninsula
325,295
Latin America
13,905,892 Italy Italy
Latin America
1,124,966
312,706
31,191,032
Other
83,397 Russia Slovakia France
Iberian Peninsula
12,697,378
Romania Romania
90,394
2,652,594
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Organization chart BOARD OF DIRECTORS
Chairman
Chief Executive Officer
PARENT COMPANY
Organigramma
Regulatory, Environment and Innovation
Administration, Finance and Control
Audit
Human Resources and Organization
Legal and Corporate Affairs
External Relations
Risk Management
GLOBAL SERVICES
Global ICT
Global Procurement
BUSINESS AREAS
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Generation and Energy Management
Infrastructure and Networks
Market
Iberia and Latin America
Renewable Energies
International
Engineering and Research
Upstream Gas
Carbon Strategy
Enel
Sustainability Report 2012
Global Business Services
Our ID
One Company The One Company process represents the will of Enel to transform itself into an energy multinational by integrating different cultures and languages into a new form of citizenship, sharing a single set of values, a single work language, excellence in processes and systems, which can, at the same time, create value from specific local characteristics. The project is broken down into three stages: 1. definition of the Group’s new operating model, consisting of a Parent Company, three Global Service Departments and nine Divisions, with common governance, and dissemination of the One Company Handbook which establishes the bases for the new model, clearly defining the respective roles; 2. design of the processes and new organizational structures of the Parent Company and of the Global Service Departments; 3. design of the new divisional-level processes.
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CUSTOMERS SHAREHOLDERS AND INVESTORS
EMPLOYEES Meters & More Performance Review
ASSOCIATIONS
DJSI
IIRC
Enel Sharing
COMMUNITIES Carbon Strategy
Conciliation
Environmental management systems
INSTITUTIONS
Global Compact LEAD
SUPPLIERS
Ombudsman
Human Rights Policy
231 Compliance Program Vendor Rating Enabling Electricity Historical archives
Emissions reduction One Company
ADDRESS
Archimede
FUTURE GENERATIONS Code of Ethics
Global in Enel
Our stakeholders Shareholders and investors Employees Customers Suppliers Institutions Associations Communities Future generations
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Enel
Sustainability Report 2012
Our ID
FTSE4Good Analyst Presentation
SHAREHOLDERS AND INVESTORS ESG Investor Briefing
Eurelectric GRI G4
Open Data CSR KPIs in Consolidated Report
ESG Risk Management
CDP Electronic counter Smart Climate Smart Grid Strategy City
E-Mobility
Roadshow Protocols and agreements
Sustainability Report
Brand Equity
INSTITUTIONS
Sector associations Enel University
Energy@Home
Leadership Curriculum
Brand Equity
Enel Insieme
People Care Top Employer
Materiality analysis
Enelmia
Climate survey
Best Practice Sharing Smart Info
Health and Safety Week
TOB
Zero accidents
Global Procurement
Biodiversity
Customer Satisfaction Evolution
One Safety
Enel Cuore Oxygen
Bettercoal Transparency International
Global Professional System
Social Impact Assessment
Transparent communication
ASSOCIATIONS
Talent Pool
CSR Europe
Customer Satisfaction Integration Green offers
International industrial relations
Enel Contemporanea We Are Energy
PlayEnergy 5+1 Program Hourly tariffs International Job Postings
TZC
Management Leadership model model
Diversity
Endesa Educa
Enel retail outlets Open plants Enel Green Power retail outlets
EMPLOYEES
SUPPLIERS
Enel Premia
Art, music, sport
FUTURE GENERATIONS
Endesa foundations
COMMUNITIES CUSTOMERS
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A sustainable year 2012 ONE SAFETY
BETTERCOAL LAUNCHED
The new One Safety project is launched, the initiative which helps build the Enel of the future also in the safety sector.
The non-profit initiative created by a group of utilities, including Enel, is launched with the goal of promoting continuous improvement in the responsibility taken by companies in the coal sector.
GRI-G4 WORKSHOP IN ROME
FROM RIO TO RIO+20
Twenty years after the Earth Summit, Rio de Janeiro once again plays host to the UN summit on sustainable development: in the final session Enel Chairman Paolo Andrea Colombo summarizes the results on energy and climate from the Rio+20 Corporate Sustainability Forum of the Global Compact.
ENEL OF THE FUTURE COMES INTO BEING
THE EARTH TREMBLES IN EMILIA
The One Company Handbook kicks off the project to transform the organization in order to design the Enel of the future, precisely dividing responsibilities between the Parent Company, Divisions/countries and Global Services.
A series of seismic shocks hits Emilia Romagna hard, leaving 27 dead and millions of euro in damage. Enel immediately sets to work to restore the electricity supply.
Enel, a member of the GRI-G4 consortium, hosts the workshop to establish the G4 guidelines aimed at integrated reporting of sustainability performance.
One Safety
Obiettivo Zero Infortuni
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February
1
March
19
April
Anche questo sito partecipa a One Safety il progetto globale di Enel nato per contribuire al raggiungimento dell’obiettivo zero infortuni.
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February
16
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One Safety, attraverso un’attenta osservazione dei comportamenti, produrrà feedback immediati e conseguenti azioni di miglioramento. Dai anche tu il tuo contributo, diventa osservatore, segnala i comportamenti a rischio e promuovi quelli sicuri. Tutti possiamo promuovere la cultura della sicurezza.
March
7
Visita la sezione Salute e Sicurezza sulla intranet.
May
May
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Enel
June
July
24
13
July
ENEL FOUNDATION CREATED The Enel Foundation is dedicated to developing study, research, training and awareness-raising on issues relating to energy, socio-economics, sustainable development and innovation.
Enel and Renault present a new service that allows electric cars to communicate with the recharging infrastructure.
An exceptional wave of bad weather hits central Italy. Numerous customers are inconvenienced by the loss of utility services. Thanks to round the clock efforts of 7,000 workers, over 80% of electricity customers have supplies restored within 24 hours.
June
13
ELECTRIC CARS TALK TO RECHARGING POINTS
EXCEPTIONAL WAVE OF BAD WEATHER IN ITALY
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TOB, ENERGY EVERYWHERE TOB (Triangle-based Omni-purpose Building) is officially launched as a livable, modular, independent and self-sufficient solution which combines systems capable of generating clean off-grid energy and which can be located in isolated areas.
Sustainability Report 2012
Our ID
IN FIRST PLACE FOR TRANSPARENCY AGAINST CORRUPTION Enel is the leader among global utilities on the basis of the Transparency International (TI) index. The Enel CEO is a member of TI’s Business Advisory Board.
2013 FIFTH INTERNATIONAL HEALTH AND SAFETY WEEK Safety week is celebrated throughout the Group: the Zero Accidents objective has already been achieved at 77 Enel production sites.
ENABLING ELECTRICITY AT THE EUROPEAN PARLIAMENT Enel presents the Enabling Electricity program to the European Parliament in Brussels.
ENEL ONCE AGAIN IN THE DOW JONES SUSTAINABILITY INDEX
For the ninth year running Enel is part of the Dow Jones Sustainability World and Europe indices. It is reconfirmed in the FTSE4Good and joins the CDLI Italy (Carbon Disclosure Leadership Index Italy) of the Carbon Disclosure Project.
14 September
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October
12 November
24
October
ENEL IS THE FIRST UTILITY IN THE WORLD TO PARTICIPATE IN THE UN-PRI AND GC LEAD ESG INVESTOR BRIEFING AND GC LEAD
Luigi Ferraris, Enel CFO, presents the Group’s ESG (EnvironmentalSocial-Governance) performance to investors from around the globe.
AGREEMENT SIGNED BETWEEN ENEL GREEN POWER AND THE SAN JUAN COTZAL COMMUNITY IN GUATEMALA
Agreement signed with the San Juan Cotzal community to institutionalize Enel Green Power’s CSR activities in the Palo Viejo area. REDUCTION IN MANAGEMENT SALARIES
APPROVAL OF HUMAN RIGHTS POLICY
Following the presentation of results for 2012 and the plan for 2013-2017, the Enel Chief Executive Officer and Chairman announced the decision to cut the variable pay of managers, starting with top management.
On the basis of the UN Guiding Principles on Business and Human Rights, the Enel Board approves the Human Rights Policy which applies to all the countries and companies in the Enel Group.
13 November
21 November
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6 December
18,250 DAYS OF EMOTIONS AND MEMORIES
Enel’s 50th anniversary is celebrated with a conference at Luigi Bocconi University which brings to an end a year of cultural initiatives.
ENEL LAB COMES INTO BEING, COMPETITION PROMOTED BY ENEL TO SUPPORT BUSINESS
NEW CERTIFICATIONS FOR THE GROUP
A competition for new Italian and Spanish business initiatives offering innovative projects in the energy field, with the aim of identifying 6 hi-tech start-ups to access a business incubation program.
ISO 14001:2004 certification for the whole Group and ISO 9001:2008 for customer services of Enel Energia and Enel Servizio Elettrico.
February
8
13
March
13
March
February
29
March
SUCCESSFUL COMPLETION OF THE ENERSIS SHARE CAPITAL INCREASE
The Chilean subsidiary, Enersis SA, in which Endesa has a 60.6% stake, will be the Enel Group’s sole investment vehicle in South America for activities relating to electricity generation, distribution and sales (except for Enel Green Power for activities related to renewables). LETTER OF INTENT BETWEEN ENEL FOUNDATION AND UN PRME
A letter of intent is signed in New York between the Enel Foundation and UN PRME (Principles for Responsible Management Education) for the development of an online course on Corporate Social Responsibility.
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What they say about us Brand Equity In 2012 Enel’s overall image in Italy maintained the positive results achieved in previous years. The 2012 index rose from 71.7 (2011) to 72.3 (2012), despite a negative socio-economic situation.
The Brand Equity Index The Brand Equity Index is an indicator which summarizes six “image aspects”, which are recorded weekly over 44 weeks:
In addition, there was confirmation of the positive trend
>> Customer relations
seen in recent years for the individual components in
>> Price and transparency
Enel’s image: in 2012 the “institutional aspect” increased
>> Technical competence
thanks to a powerful corporate campaign as did “custom-
>> Institutional aspect
er relations” thanks to clear and transparent commercial
>> National system
communications which were also appreciated in terms of
>> Ethics
the commercial offer.
Brand Equity Index (%) - 2012 100 90 80 70 60 50 40 30 20 10 0
63%
55%
67% 62% 51%
49%
Customer relations
Price and transparency
Technical competence
Institutional aspect
National system
Ethics
in some media. As for customer relations, complaints
Enel in the media
about service quality coincided with the bad weather and the exceptional snowfall in central Italy in February.
According to the study undertaken by Eikon, which ana-
As for the foreign press, Enel Green Power continues to be
lyzes Enel’s presence in the media, in Italy among the most
the focus of attention of the international media: various
positive aspects in 2012 as judged by the Italian and inter-
positive articles were produced, especially on the issues
national media were: the services on Enel’s 50th anniver-
of growth in Latin America and expansion in new mar-
sary, the programs to promote young people and develop
kets. The Anglo-Saxon financial media were very interest-
start-ups such as Enel Lab, the work of Enel Green Power,
ed in Enel’s bond issues and highlighted the solidity of the
electric cars, smart grids and smart cities, LED-based public
Group’s financial strategy. There was also excellent media
lighting systems, the placement of retail bonds, and the
coverage of the “smart” projects, from smart meters to
initiatives linked to Corporate Social Responsibility.
smart cities, from electric transport to energy storage.
In the Italian press the main criticisms focused on finan-
Also the initiatives linked to Corporate Social Responsibil-
cial aspects and, in particular, on the performance of
ity were very positively covered in the foreign press.
the share price of Enel and Enel Green Power, the assess-
The issue of the Enersis share capital increase emerged as
ments of rating agencies and financial analysts, and the
an issue owing to the initial opposition of some minority
business results. Greenpeace’s campaign and protests
shareholders, in particular the managers of Chilean pen-
against Enel’s coal-fuelled power stations were covered
sion funds, who subsequently approved the proposal. In
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Enel
Sustainability Report 2012
Our ID
Argentina there was intermittent tension throughout the year between the Government of Cristina Kirchner and private foreign investors, including the Enel Group. Again in Latin America, there were problems in terms of local acceptance relating to the projects at El Quimbo (Colombia) and HidroAysén (Chile).
Prizes and awards Top Utility Award 2012 Enel won the Italian Top Utility Communication Award 2012 as the “best utility for its overall communication activities, considering the various channels and segments”.
Cannes Lions 2012 During the International Festival of Creativity at Cannes, Enel won six golds and one bronze for its participation in the initiative CoorDown – Integration Day, which aims to integrate people affected by Down syndrome into society and is promoted by the advertising agency Saatchi & Saatchi. Enel took part by adapting its Innovation Press Campaign and also won a Bronze Lion for environmental communication for Enel Romania’s campaign on smart metering.
2012 San Bernardino prize Enel won the 2012 edition with the Integration Day campaign realized for World Down Syndrome Day, with the involvement of consumer goods companies and multinationals and the creativity of the advertising agency Saatchi & Saatchi, which were all involved in the project by the CoorDown association.
Immagini Amiche award A prestigious award for visual communication which does not exploit women and does not use stereotypes and at the same time offers creative and proactive messages: Enel won in the section for TV advertising thanks to its childbirth advertisement, one of three subjects in the institutional campaign for the 50th anniversary called “Attimi” (Moments).
Assorel 2012 For its institutional campaign “Attimi”, realized as part of the celebrations for the Company’s 50th anniversary, Enel received from Assorel (Italian association of public relation agencies) the special prize, “Cresci Italia”, which rewards communication campaigns focused on the issue of improving the reputation and credibility of goods and services produced in Italy for the domestic and international market.
Press & Outdoor Key Award As part of category C - Urban Decor and Subways, Enel was nominated for the advertising campaign Tutto Compreso Taglia L (All Inclusive, Large Size) by Enel Energia.
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