Minute-Taking & Memo-Writing OVERVIEW: Writing minutes is a skill which requires a good understanding of the purpose and value of meetings. The minute-taker needs to appreciate the legal and other implications if the proceedings of meetings are not recorded accurately. The ability to concentrate, to listen with a discerning mind, and use judgment in determining relevance in keeping records are extremely important.
With
training
and
experience,
the
minute-taker
improves. Minute-takers are not expected to reproduce a full verbatim record of what was said but to provide precise records of the business conducted, decisions made, and action to be taken.
Memo-writing also calls for excellent conceptualisation and communication skills to convey messages concisely and accurately to produce the desired result.
This one-day workshop offers a practical approach to memo writing and minute taking for the busy business professional. This course is an ideal opportunity for those with little or no minute taking or memo writing experience or for those persons who wish to brushup on their skills.
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LEARNING OBJECTIVES: Upon completion of this workshop, participants should be able to: §
Demonstrate and understanding of the importance of minute-taking and issuing memos
§
Work with the meeting chairperson and others participants to ensure accurate recording of proceedings
§
Demonstrate good judgment to produce relevant documentation
§
Illustrate use of pre and post-meeting actions to improve the quality of minutes
§
Develop a clear communication objective in preparing memos
§
Create "reader-friendly" documents
TARGET GROUP: This workshop would be beneficial to: Ø Supervisors Ø Business Professionals Ø Administrative Professionals/Assistants
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PROGRAMME OUTLINE: Topics to be covered during this workshop include: 1. Preparing for Meetings: §
Why meetings?
§
Role of the Minute-Taker
§
Communication with the Chair and other participants
2. Uses of Meeting Minutes §
Use of minutes
§
Distribution list
§
Do’s and Don’t’s of writing minutes
3. Note-Taking/Business Writing §
Formats/Language
§
Ensuring accuracy
§
Recording dissent
§
Converting to first draft
4. Minute-Taking: Legal Implications
5. Active Listening §
Active Listening and its importance for minute takers
§
Paying attention and maintaining high levels of concentration
§
Interrupting during meetings
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FACILITATOR’S BIO-SKETCH: Ms. Hulsie Bhaggan Miss Hulsie Bhaggan has a multi-faceted career in banking, management consulting, politics, trade unionism and in social and civic development.
A Management
Consultant by profession, Miss Bhaggan holds a B.Sc. in Management studies and a Masters in Business Administration (MBA).
She spent six years in retail banking and in the corporate banking environment where she has had extensive experience in branch banking, commercial credit, training and development and human resource management. After her banking assignment, she joined a Caribbean team dedicated to development of the Caribbean and Latin America Trade Union movement.
For eight years, she served as a consultant/resource person to the Caribbean Institute for Social Formation based in Venezuela and which specialised in human resource development programmes for trade unionists.
This Institute was supported by the
German-based Konrad Adenauer Foundation. Later, she was elected to the Trinidad and Tobago Parliament. After her four-year stint in formal politics, she returned to her substantive position as a management consultant.
Miss Bhaggan is Administrator at T&T New Life Drug Rehabilitation Centre and consultant/resource person to Living Water Community (one of T&T‘s largest NGO’s). In addition, she conducts programmes in human resource development which include leadership development, supervisory management, conflict resolution, negotiations, team-building, public speaking, time management, stress management, performance counselling and communication. In her social work, she has spent the past eight years in mediation and addiction counseling.
F
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DETAILS: Date:
November 19th, 2015
Time:
8.30 am – 4.30 pm
Cost:
TT$2,000.00 per person (inclusive of lunch & refreshments, all training material and certificate of participation)
Venue:
Arthur Lok Jack Graduate School of Business Max Richards Drive, Uriah Butler Highway North West, Mt. Hope
Contact:
Anastasia Mohammed
ext. 328
Anais Elias
ext. 329
Tel:
645-6700
Fax:
662-1411
Email:
[email protected]
Website:
www.lokjackgsb.edu.tt
Certification: Certificates will only be issued to participants who have attained a minimum attendance rate of 75% for the duration of the course. Course Cancellation/Reschedule Policy The Lok Jack GSB reserves the right to cancel training at any time. If Lok Jack GSB cancels the training due to unforeseen circumstances beyond the control of Lok Jack GSB, you are entitled to a full refund of the course fee, or your course fee can be credited toward a future training, based upon availability (providing payments have been made before original advertised date).
Lok Jack GSB reserves the right to reschedule training at any time. If Lok Jack GSB reschedules training due to unforeseen circumstances beyond the control of Lok Jack GSB, the training will take place at the next available time. Participants will be informed via phone and/or e-mails.
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