Microsoft Readiness Catalogue Third Edition v2.0 November 2011
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General Content Information
Catalogue The latest version of this Catalogue is available online: Please visit http://www.microsoft.nl/microsoftuniversity to download the latest version. Planning & Registration For more information on planning and registration: Please visit http://www.microsoft.nl/events for an overview of dates & registration options.
Contact information General Contact information Please address all your questions via email to:
[email protected] Microsoft Premier Support Customers We advise customers who wish to use their Premier Support Contract to register for a session to contact their Service Delivery Manager. Office location Microsoft Netherlands Evert van de Beekstraat 354 1118 CZ Schiphol Twitter Twitter: http://twitter.com/MicrosoftUnivNL
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Introduction
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I’m pleased to introduce the Microsoft Services Readiness catalogue. This catalogue provides a comprehensive overview of Readiness Programs provided and delivered by Microsoft Services. The goal is to help our Customers and Partners with guidance, achieving thought leadership as well as delivery excellence across multiple areas such as Business Consultancy, Sales, Delivery (IT Professionals & Developers) and Advanced Support. The Microsoft Services Readiness Programs represent our global experiences in working with customers on common problems. Our structured processes formally identify and harvest best practices, and apply engineering rigor to produce generally consumable Readiness Programs. This represents a new and unique value to our Markets. With these Readiness Programs, we can help our customers Reduce Time to Market by providing lessons learnt; Reduce Project Risks by leveraging our experience from around the world; Reduce Deployment and Management costs through the positive economics of repeatability, and provide outcome-based services scenarios to participants allowing them to realize the full potential of our software, faster and more efficiently. As I hope that you’ll conclude yourself as you review our catalogue, the collection of Readiness Programs is already quite comprehensive. Similar to our Software Products and in parallel, we manage a multi-year ‘Readiness Roadmap’, providing our Customers not only with a sense of the potential of our software, but assurances that Microsoft will also take leadership in sharing Microsoft’s global experiences to prepare realizing your potential through skilled people. We are very excited about being able to proactively deliver compelling Readiness Programs to our Customers, knowing that what we are presenting has been proven and fully backed by the strength, depth and capability of our global organization. If you would like to learn more about how to leverage the power of the Microsoft Services Readiness Program, please contact your Microsoft representative, or email myself at
[email protected]. It is a new era for us, and we plan on ensuring that each of our valued customers benefits from this program. Best Wishes,
Peter Heldens Program Manager Microsoft University Microsoft B.V. http://sharepointemea/sites/nluniversity/content/Lists/survee/AllItems.aspx
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Content
Table of Contents Overview
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Audience to Session Map
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Delivery model
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Prerequisites, Microsoft Training & Certification
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Session Level Descriptions
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Readiness Portfolio & Planning
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Pricing model
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Business Masterclasses
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IMPACT - The New World of Work for Business Consultants (MS0101)
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IMPULS – The New World of Work, a Practical Approach (MS0102)
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Cloud Computing (MS0103)
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TechNet Masterclasses
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Be ready for Windows 7 & Office 2010 deployment (MS0201)
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BPOS/Office365: Deployment and Co-existence with On-Premise installations (MS0205)
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Windows 7 Application Compatibility for Enterprises (MS0402)
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Windows 7 deployment using System Center Configuration Manager 2007 (MS0403)
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Deploying and Managing Forefront Client Security (MS0405)
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Forefront Threat Management Gateway: Upgrading your ISA skills (MS0431)
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Exchange Server 2010 (MS0203)
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Protecting Exchange Server Using Data Protection Manager 2007 (MS0407)
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BizTalk 2006 R2 Architecture and Administration (MS0408)
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BizTalk Server 2006 R2 Disaster Recovery (MS0409)
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BizTalk 2009 Architecture and Administration (MS0433)
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Proactive Monitoring (MS0410)
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MOF 4 Foundations (MS0411)
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App-V Advanced Sequencing and Troubleshooting (MS0430)
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SharePoint 2010 for Architects (MS0204)
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Business Intelligence with SharePoint 2010 Insights (MS0212)
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Deploying MOSS 2007 in an Internet-facing environment (MS0418)
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MOSS2007 Power User (MS0419)
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SQL Server 2005/2008 Integration Services (MS0420)
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SCCM 2007 SP1&R2 Deployment & Configuration (MS0424)
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System Center Data Protection Manager 2007 (MS0425)
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Deploying and Troubleshooting WSUS 3.0 SP2 (MS0432)
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MSDN Masterclasses
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Microsoft Visual Studio Test Professional 2010 (MS0303)
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Cloud Computing with Windows Azure (MS0304)
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WorkshopPLUS
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Powershell 2.0 – Scripting for the IT Administrator (MS0501)
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Windows Server 2008 - Deploying and Managing Failover Cluster (MS0502)
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Windows Server 2008 - Defense in Depth: Securing Windows Server 2008 R2 (MS0517)
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Active Directory: Troubleshooting (MS0503)
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Active Directory: Backup and Disaster Recovery (MS0504)
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Exchange Server 2007: Clustering (MS0505)
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Exchange Server 2007: Database Recovery (MS0506)
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Exchange Server 2007: Mail Flow and Transport (MS0507)
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SharePoint Server 2007 Administration and Troubleshooting (MS0508)
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SharePoint 2007 Backup, Recovery and Availability (MS0509)
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SCOM 2007 R2: Monitoring, Optimizing and Troubleshooting (MS0510)
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SQL Server 2005/2008: Performance Tuning & Optimization (MS0511)
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SQL Server 2008: for Administrators (MS0514)
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Advanced .NET Debugging (MS0512)
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Performance Monitor: Monitoring Vital Signs (MS0513)
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IIS 7.5 – Administration & Troubleshooting (MS0515)
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SharePoint 2010: Administration (MS0516)
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SharePoint 2010: Backup, Recovery, and Availability (MS0518)
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Introduction
Overview Masterclasses provide partners and customers a unique way to get acquainted with the reallife experiences of Microsoft consultants. Masterclasses are often scenario-based and can touch many products, of which an existing solid base of knowledge is expected from the participants. In this respect, Masterclasses are not like product trainings. For example during Masterclasses, experience in the field of architecture and deployment, scenarios, and cases is actively shared between attendees. During the Masterclasss Microsoft Consultants also share their experiences, tools & frameworks from earlier projects as well as best practices.
Target group There are different types of Masterclasses: TechNet Masterclasses, for IT professionals. MSDN Masterclasses, for Developers. Business Masterclasses, for Business Consultants Management, or general advisory functions.
,
Content Content-wise Masterclasses go significantly in-depth (Level 300-400). In order to be able to cope with the expectations of all Masterclasses there are prerequisites which candidates must satisfy in order to take part in a Masterclass. This is to ensure that the level is pitched right for all attendees and so that they can maximize the value gained.
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Introduction
Audience to Session Map This catalogue presents different readiness programs for various audiences. The figure below provides - on a per audience base - the session types as presented in this catalogue.
Audience
Session Type
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Introduction
Delivery model All readiness sessions mentioned in this catalogue, are, or will be, published for registration, as so called Open Sessions. However, to serve the needs of our customers and partners we have different delivery models. Hereby we provide customers and partners the option to get custom sessions, for specific audiences, at the location of their choice (i.e.: on premise). The figure below presents an overview of the available options.
Session
Differentiator
Open Enrollment
• Standard session from this catalogue • Registration open for everyone • Session delivered at Microsoft
Closed Session
• Standard sesssion from this catalogue • Registration limited to dedicated customer • Session delivered In House or at Microsoft
Custom Session
• Customized session content • Registration limited to dedicated customer • Session delivered In House or at Microsoft
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Introduction
Prerequisites, Microsoft Training & Certification Microsoft Masterclasses and have a high technical level (level 300-400). Without a sound product knowledge and experience of the participant, the Masterclass will not have the desired learning effect. Microsoft therefore recommends attendees to achieve the product certification for the level of a MCTS or MCITP. Detailed pre-requisites are listed in this catalogue on a per session base. For an overview of the official Microsoft product training and certification options, visit www.microsoft.com/learning . In the Netherlands such training and certification are provided by Microsoft Learning partners. These can be found here.
Session Level Descriptions To ensure that participants get the most out of each session, the technical level of the session has been included. Classification has been done in accordance with the classic undergraduate class model and the description of each level is listed below. 100 level: Is an introduction to the topic or overview. The 100-level assumes little or no expertise with the topic being covered. 200 level: Assumes 100-level knowledge and a fairly complete understanding of the features. The 200-level may discuss case studies that cover a breadth of common scenarios or explain how to use more advanced features. 300 level: Assumes 200-level knowledge and an in-depth understanding of product features in a real-world environment. The 300-level may go into unusual case studies that illustrate specific aspects of the product that are key to improving performance or interoperability. 400 level: Assumes the deepest level of technical knowledge we expect a participant to have. The 400-level are essentially expert-to-expert sessions. The content provides the means for customers to push products to maximum performance, achieve the broadest possible interoperability, and create applications using even the most advanced features.
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Introduction
Readiness Portfolio & Planning The intent of this Microsoft Readiness Catalogue is to provide customers & partners with insight into the Microsoft’s Readiness Portfolio. This portfolio shifts as we learn more about what our customers & partners are experiencing, what their needs are, and what kind of experiences Microsoft Services consultants are able to share. As such, the content of this Microsoft Readiness Catalogue can and will change. We therefore humbly recommend that viewers of this document interpret this information as Microsoft Services’ attempt to provide greater transparency and consistency in how we work with customers & partners, but realize that information will change based on market conditions. This catalogue will be updated as new information becomes available. For the latest version, or the session planning, please contact us via email:
[email protected]. Sessions may be delivered in Dutch or in English. All session collateral is written in English. If you have specific questions on the language of delivery, please feel free to contact us.
Pricing model The below pricing model applies to all readiness sessions as presented in this catalogue and is based upon the duration of the readiness session and the delivery model as explained on the previous page. Prices listed below, are effective from 01.01.2010, and may be subject to change without any notification. Prices mentioned on the registration website http://www.microsoft.nl/events are always leading. All prices are expressed in Euro’s, excluding V.A.T.. (1)
Session duration
Open Enrollment
Closed Session hosted at Customer
Closed Session hosted at Microsoft
Custom Session
# Days 1 2 3 4 5
Price per seat € 950 € 1.650 € 2.300 € 2.950 € 3.600
Price per session € 8.550 € 14.850 € 20.700 € 26.550 € 32.400
Price per session € 9.500 € 16.500 € 23.000 € 29.500 € 36.000
Price per session depends depends depends depends depends
(1)
Closed sessions are hosted on a dedicated customer location (in the Netherlands). The customer is responsible to arrange facilities (if required) like a training room with PC’s, network, projector, whiteboard, lunches, invites to attendees etc.
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Business Masterclass
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Business Masterclasses Business Masterclasses provide IT architects, information managers, IT consultants, business consultants, or management understanding and overview of significant new trends in ICT developments and the (social) consequences. Attending a Business Masterclass allows you to work with Microsoft consultants discussing the vision and ideas from Microsoft about these trends and how they may affect your clients, your organization and decision processes. You may think of concepts, like, 'The New World of Work'.
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Business Masterclass
IMPACT - The New World of Work for Business Consultants (MS0101) Audience
Business
Duration
4 days
Level
400
Products
IT Capability
N.A.
Architecture and planning
Nowadays the way of working in the dynamic business world is constantly evolving. There is a continuous search for best practices to bridge the existing information gaps and provide people with efficient and effective ways to communicate, collaborate and access the necessary information. Irreversible developments such as globalization and the evolution of the labour market are becoming important issues within many organizations, which in turn endeavour to become more transparent and accountable. Microsoft developed the “New World of Work” with emphasis on its best practices, to provide organizations with more insight into the dynamic business world and its challenges and ways of addressing them. TARGET AUDIENCE: This Masterclass is mainly focused on Business Decision Makers, Sales Executives and Business Consultants. CEO’s, CIO’s, CTO’s, HR directors, IT directors and Facility Management are also target groups.
BUSINESS NEEDS: The Masterclass is focused on customers with one or more of the following aims: Increased communication needs due to globalization Improve work-life balance of employees Demand to be contactable 24/7 Improve productivity of information workers Become an attractive employer for new generation employees Better utilize investment in Microsoft technology
BENEFITS: After completing this Masterclass, participants will be able to: Use the IMPACT framework to engage stakeholders proactive (cross departments) Create a Vision, Workforce Analysis and Infrastructure Assessment as a basis for project priority setting Align the business needs and workforce requirements to the IT roadmap Act as a customer advocate – champion their goals and needs Help stakeholders realize the value of their Microsoft investment Proactively identify opportunities to increase the value from their Microsoft investment, without sales-target focus. Note: This Masterclass is part of the prerequisites for Microsoft Partners to become a Microsoft IMPACT Partner Membership of the virtual community where IMPACT topics are discussed is optional.
SYLLABUS: The following topics will be addressed: Day 1: Get inspired
o o o
Module 1 – Introduction of the New World of Work/IMPACT, based on People, Place & Technology Module 2 – How to define Vision in the enterprise/organization Module 3 – Introducing a hands-on practice case to get familiar with the IMPACT framework – determine Vision
Day 2: Get connected
o o o
Module 4 – Analysis tools - Infrastructure Optimization and Workforce analysis tools Module 5 – How to make a Business Case - Determine the Business Case of given scenario Module 6 – Setting Priorities – prioritize the several goals within given scenario
Day 3: Get it done
o o
Module 7 – How to determine Persona’s (description of roles) in organizations – determine Persona’s in case Module 8 – How to conceive Scenario’s –Specific roles committed to functions/tasks – make Scenario’s in case
Day 4: Get real!
o o
Module 9 – Summarizing the Microsoft experiences and best practices Module 10 – Participants present the case findings in workshops Note: No products are discussed in this Masterclass.
PRE-REQUISITES: Prerequisites to participate in this Masterclass are: Participants are preferred to have experience in business consultancy Participants are preferred to have excellent communications, consultancy, and presenter skills on a BDM level No technological skills are required
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Business Masterclass
IMPULS – The New World of Work, a Practical Approach (MS0102) Audience
Duration
Level
Products
IT Capability
Business
1 days
400
not applicable
Architecture and planning
IMPULS is a practical approach to the new way of working in the dynamic business world. There is a continuous search for best practices to bridge the existing information gaps and provide people with efficient and effective ways to communicate, collaborate and access the necessary information. Microsoft developed the “New World of Work” with emphasis on its best practices, to provide organizations with more insight into the dynamic business world and its problems. The concept layout a concrete Framework, named IMPACT. Where IMPACT discusses the implementation of the change process in the organization, this IMPULS Masterclass provides out-of-the-box, easy to implement solutions to the most compelling business problems.
TARGET AUDIENCE:
The Masterclass is mainly focused on Partners with SME customer base focus, within the partner the training is focused on Sales Executives (owner) and pre-sales consultants. Owners and Management teams of SME companies and consultants on change management are also target audience for this Masterclass.
BUSINESS NEEDS: The Masterclass is focused on customers with the following: Increased communication needs Demand to be contactable 24/7 Become attractive employer for new generation employees
Improve Work-life balance of employees Need to improve productivity of information workers
Utilizing investment in ICT technology
BENEFITS: After completing this Masterclass, participants will be able to: Create Vision as a basis for project priority setting Execute a workforce analysis based on the four pillars of the new world of work, Technology, Inspiration, Culture and Organization Create Scenario’s based on the business needs and workforce requirements as described in Persona’s Implement Scenario’s easily and effectively within own organization Proactively identify opportunities to increase the value from their ICT investment
SYLLABUS: The following topics will be addressed: Module 1 -- Introduction of the New World of Work/IMPULS, based on People, Place & Technology Module 2 – Introducing a hands-on practice case to get familiar with the IMPACT framework – determine Vision Module 3 -- Analysis tools, Persona’s - create scenario’s Module 4 – Technology demonstration based on scenario’s
PRE-REQUISITES: Prerequisites to participate in this Masterclass are: Participants are preferred to have experience in experience in connecting to customers’ business decision makers Participants are preferred to have excellent communications skills No technological skills are required
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Business Masterclass
Cloud Computing (MS0103) Audience
Duration
Level
Architects Business Decision Maker
Products
IT Capability
Windows Azure Platform 2 days
300-400
Architecture, Planning Office 365
IT Decision Makers
In this 2-day Microsoft Masterclass you’ll learn how the trend towards cloud computing will transform the IT landscape. We will explain what needs exist from different perspectives, business strategy, governance, service management, sourcing, costs (Capex to Opex), management, security and functionality. Cloud computing makes new business strategies possible and can bring new revenue opportunities. A user organization is getting more choices regarding the combination of locally installed software and services “in the cloud”. You learn the difference between the various forms of cloud computing (SaaS, PaaS, IaaS) and the considerations involved in determining a cloud strategy (business & strategic). Several solutions are available from Microsoft. Today’s solutions available, and those in the near future, will be discussed without us diving deep into the technical details on all the different features of these products. We will be using proven methods and propositions, in some case studies and exercises, to show the added value of cloud computing and how appropriate choices can be made with regard to sourcing, either on-premises, hosted or in the cloud.
TARGET AUDIENCE: Enterprise Architects, responsible for creating IT policies and exploring new technology trends. Solution Architects, responsible for envisioning and designing innovative solutions. Business & IT Decision Makers, responsible for making strategic IT decisions.
BUSINESS NEEDS: There is an industry wide shift happening to cloud computing. This means more choices to make for architects and IT decision makers. Cloud computing brings distinct advantages and new opportunities to the table. If you are not prepared for this new technology wave, you risk being out-innovated by the competition and risk being forced to play catch up.
BENEFITS: After completing this Masterclass, participants will be able to: Know how the use of cloud computing can enable innovative and scalable solutions and reduce upfront IT capital expenditure. Know what makes Cloud Computing the next evolution in computing. Be ready to make informed decisions on when Cloud Computing applies to a certain challenge. Know the differences between Microsoft product offering and other vendors. Know how to provide interoperability between on premise and cloud based solutions. Know which technical and non-technical challenges exist in Cloud Computing and how to overcome these. SYLLABUS: During this Masterclass the following topics will be addressed:
Module 1: Introduction – This module is designed to give an introduction into the Masterclass. Module 2: Drivers for Cloud Computing – This module is designed to give an overview on the business and economic drivers in the area of sourcing and what role cloud computing can play. We will discuss the challenges on Cloud Computing in the areas of: Identity, Performance, Compliance, Integration, Interoperability, Regulatory affairs, etc.
Module 3: Cloud Services business conversation & Framing the conversations– Drive effective conversations with key influencers and key decision makers within organisations. Module 4: Cloud Computing Overview – This module is designed to give an overview of cloud computing. Topics included are: The different forms of cloud computing (SaaS, IaaA, PaaS), Windows Azure, Office 365, SQL Azure, Windows Azure AppFabric, other Microsoft Cloud offerings and offerings from other vendors.
Module 6:Organizing Cloud Computing – This module provides information on all nontechnical issues like governance, organization implications, legal, security and contract management that arise in the use of cloud technology. . Module 6: SaaS: This module explains the Microsoft SaaS solutions (Office 365, CRM Online, Windows InTune) and how these can be embedded into an existing landscape, what the motivations might be and where those solutions are not appropriate. Module 7: Integration Challenges and Solutions: This module will explain the integration challenges between Cloud solutions and existing environments. The various architectural features and advantages and disadvantages of these choices. Module 8: Security Challenges & Solutions This module explains the security challenges and solutions between Cloud and existing environments and Cloud-only scenarios. Trends in terms of security and choices to make.
Module 5: Case study 1 – Selecting the appropriate platform. In this module we will dive into some examples of solutions in which either Software or Services apply. Attendees will select the appropriate form of computing and defend their decisions among the other attendees and trainers.
PREREQUISITES: Participants must be familiar with IT concepts and trends such as: High-level business & strategic insights & conceptual knowledge of Windows and the .Net platform.
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TechNet Masterclass
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TechNet Masterclasses Microsoft Services has a long history in creating and delivering Masterclasses. The transfer of knowledge and experience are a top priority for Microsoft Services and Masterclasses provide an excellent channel to contribute to this objective. At the same time they offer a unique way to communicate with partners and customers, enhancing their customer and partner experience. Microsoft Services Masterclasses are not ordinary off-the-shelf training courses but are created and maintained by the Microsoft Consultants themselves, drawing upon years of experience and expertise. Personally, I regard the fact that Microsoft Services allows me to share my knowledge and experience through the development and delivery of Masterclasses as one of the nicer aspects of my job. In the six years that I have been working as an Infrastructure Consultant I have had the opportunity to develop a Masterclass at least once every year: on great products such as Exchange 2010 for example. And right now my colleagues and I are working on the Masterclasses for the next version of Exchange and Office 365. I believe customers have much to gain from Masterclass participation. They provide a unique opportunity to gather knowledge and experience of the latest and greatest Microsoft products, in small groups. In addition, participants have the possibility to hear first-hand from Microsoft Consultants themselves how they believe the products should be designed and implemented. That sounding board function of a Masterclass usually provides information and insights that are not normally to be found in blogs, books or TechNet articles. Often, these insights are based on the experiences the consultant gained during the product’s pre-release test and implementation phases in so-called Rapid Deployment (RDP) or Technology Adoption Programs (TAP).
Sjaak Rovers Microsoft Certified Master: Exchange Server 2010 Microsoft Services Microsoft B.V.
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TechNet Masterclass
Be ready for Windows 7 & Office 2010 deployment (MS0201) Audience
Duration
Level
Products
IT Capability
Technet
3 days
300
Windows 7, Office 2010
Deployment
This Masterclass provides insight in the important processes of the deployment of Windows 7 and Office 2010. It will give participants a high level overview on how to deploy Windows 7 within their organization and increase the predictability of a migration. The participants will also have the opportunity to exchange experiences and define migration solutions for their organization. Topics that will be addressed are the design of a desktop, the deployment infrastructure and the new client features of Windows 7 and Office 2010 related to the deployment process. Microsoft Services experiences will be shared from actual desktop deployment projects based on the DOWO Service Line Offering: Desktop Optimization using Windows and Office.
TARGET AUDIENCE This Masterclass is intended for architects with a technical background and consultants or technical employees who are responsible for deployment within their organization.
BUSINESS NEEDS: Participants will get an overview on what is needed to deploy Windows 7 depending on their infrastructure. The Masterclass will provide participants with essential skills that will enable them to deploy Windows 7 and Office 2010 at their organization.
BENEFITS: After completing this Masterclass, participants will be able to: Apply the tools available for the deployment of Windows 7 and Office 2010 Deploy Windows 7 using the deployment guidelines and best practices Understand the impact of de deployment of Windows 7 on the infrastructure Understand the impact on application compatibility and Internet Explorer 8 Deploy Office 2010 using the deployment guidelines and best practices Understand the impact of Office 2010 deployment and document compatibility
SYLLABUS: During the Masterclass all aspects of distribution and installation of Windows 7 will be addressed. This to make sure participants know where to begin with a deployment and what resources are available and fit a certain situation. Attention will also be paid to the deployment of Office 2010, taking into account compatibility and document conversion issues.
Module 1: Introduction to Windows 7 – Brief introduction to Windows 7, the optimized desktop vision and deployment enhancements. Module 2: Windows 7 editions and features – Client comparison between the various Windows 7 editions and upgrade paths from previous versions. Module 3: Deployment strategies and scenarios – Overview of deployment strategies and deployment scenarios. Module 4: The deployment landscape – Overview of the total deployment landscape, which includes image engineering, deployment engineering, application compatibility, user state migration and security. Module 5: Deployment guidelines and accelerators – What are the available Microsoft guidelines and solution accelerators which can be used to speed up your deployment. Module 6: Lite-touch vs. zero-touch in-depth – Dive into the Microsoft Deployment Toolkit and System Center Configuration Manager. Module 7: Impact on the infrastructure – Overview of features and technologies that impact your infrastructure, this includes volume activation and application compatibility. Module 8: Deployment Office 2010 – Brief introduction to Office 2010, which includes a product overview, version comparison, deployment enhancements and training and support. Module 9: Document compatibility – What are the issues with document compatibility and how can you manage and fix these issues.
NOTE: This Masterclass is not intended as an introduction to Windows 7 and Office 2007 and is merely focussed on deployment
PRE-REQUISITES: Participant must have a good understanding on desktop design, desktop deployment and deployment infrastructure. This Masterclass is not intended as an introduction to Windows 7 and Office 2007 and is merely focussed on deployment.
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TechNet Masterclass
BPOS/Office365: Deployment and Co-existence with On-Premise installations (MS0205) Audience IT professionals architects
Duration 2 days
Level
Products
IT Capability
300/400
BPOS, Office 365, Exchange, SharePoint, OCS, Live Meeting, Lync Server
Business Productivity Online Suite
Deployment
This Masterclass provides insight in the architecture and deployment of the full BPOS Suite (Business Productivity Online Suite) which consists of Exchange Online, SharePoint Online, Office Communications Server Online and Live Meeting. Participants will also get a preview of changes in Office 365. During this Masterclass Microsoft Services consultants will share their extensive practical experiences and discuss the link between the BPOS Suite and existing Active Directory and Email environments. Focus will be on migration to the BPOS environment and deployment, migration and coexistence of On-Premise and online environments.
TARGET AUDIENCE This Masterclass is intended for IT Professionals & Architects.
BUSINESS NEEDS: After completing this Masterclass, you will have gained understanding and insights in: • Possibilities and limitations of the platform that brings BPOS Suite • Coexistence scenarios between existing infrastructures and the BPOS Suite • Knowledge and experience from Microsoft about successful migrations to BPOS • Preview of changes in Office 365
BENEFITS: After completing this Masterclass, participants will understand how the BPOS Suite can be implemented and how the benefits of the Online platform can be experienced. From an architectural perspective, infrastructure constraints are discussed to connect existing On-Premise environments to BPOS. In hands-on labs participants will build experience to connect the On-premise lab environment to BPOS. Focus is on deployment, migration and coexistence of on-premise and on-line environments. SYLLABUS: Module 1: Introduction Module 2: Cloud Computing at Microsoft. This module provides an overview of how Microsoft sees the cloud and a positioning of Services provided. Furthermore, a high-level overview of BPOS will be discussed including a preview of Office 365 Services. Module 3: Microsoft Online Services Customer Portal (MOCP). This module discusses the Portal and the actions needed to setup and extend an environment with additional services within existing subscriptions. The new Office 365 portal will be discussed. Module 4: LAB: Creating a BPOS-S environment. In this lab participants will create a BPOS a subscription within the Customer Portal. Module 5: Admin Portal. This module enables dives into the management and administration of the Admin Portal. Focus will be on other management methods such as PowerShell and CSV imports. Module 6: LAB - Creating BPOS-S environment. In this lab participants will, independently, explore the Admin Portal. Module 7: Deploying the Sign In Client. Within this module participants will explore the Sign In Client and learn from the experiences gained with deployment and troubleshooting from Microsoft Services consultants. Module 8: LAB - Sign In Client (installation and troubleshooting). During this lab the participant will install and configure the Sign In Client. This lab will focus on detecting issues & troubleshooting the Sign In Client.
Module 9: Online Office Communicator and Live Meeting. This session introduces students with Office Communicator and Live Meeting. Experiences from the deployment of Office Communicator will be shared with the participants. Also the Lync 2010 Service of Office 365 will be discussed. Module 10: Synchronization and User Account Management. Within this module, directory synchronization between on-premise and on-line environments will be explained. There will also be special attention at do's and don'ts regarding BPOS and Identity Management. Also the new Office 365 Services will be touched. Module 11: LAB - Installation & Configuration Synchronization. In this module, the Synchronization tool will be installed and configured between the On-Premise lab infrastructure and the online environment. Module 12: Mail Co-Existence & Migration. This module examines the configuration and mail routing during migration. Also, the participants will learn about the migration experience of Microsoft Services consultants. Module 13: Lab - Mail Co-existence & Migration. Within this lab a number of users will be migrated from Exchange On-Premise lab environment to the online environment. Module 14: SharePoint Online. During this module SharePoint Online will be discussed. Possibilities and limitations of the platform will be discussed in detail as well as the possibilities of the new Office 356 Service. Module 15: LAB - SharePoint Online. During this lab participants will gain experience with best practices in establishing, managing and administrating SharePoint Online. Module 16: Recap
PRE-REQUISITES: Knowledge and experience of Exchange, SharePoint, Office Communications Server and Active Directory is required. MCP certification in these areas is preferred.
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TechNet Masterclass
Windows 7 Application Compatibility for Enterprises (MS0402) Audience Development Teams
Duration 3 days
Level 300
Product
IT Capability
Windows 7
Desktop, Device, & Server Management
While Windows 7 is highly compatible with most of the applications written for Windows XP, Windows Server 2003, and their service packs, due to new innovations and tightening of security designed to increase reliability, some compatibility issues are inevitable. Windows 7 Application Compatibility for Enterprise is designed to assist enterprise customers in identifying and overcoming application compatibility issues that are barriers to deployment of Windows 7. This Masterclass is also available as a 4-day course for single-customer audiences. During the recommended two day extension, we will address the most critical applications blocking deployment using advanced techniques learned in the first two days. Additional on-site and remote remediation can also be scheduled.
TARGET AUDIENCE:
Customer development teams who are preparing to test applications which are required to run on Windows 7. Enterprise customers preparing to upgrade to Windows 7 and who are running or developing critical line of business software that should be tested for compatibility prior to deployment.
BUSINESS NEEDS: Windows 7 Application Compatibility for Enterprise is recommended for you if you are writing applications for, or are migrating existing applications to, Windows 7, and you need to assess these applications for compatibility issues.
BENEFITS: You will gain the knowledge and skills you need to assess compatibility between your applications and Windows 7. You will also learn about best practices for detecting and resolving certain known issues related to Windows 7 compatibility and will learn about solutions to some of the more common compatibility issues.
SYLLABUS: Day 1 – Windows 7 Application Compatibility Fundamentals Learn to recognize and understand the most common compatibility issues and those issues that present the greatest barriers to deployment of Windows 7. Topics include: User Account Control (UAC), Windows Resource Protection (WRP), Session 0 Isolation, OS and IE8 Versioning problems, and more. The first day is designed to help you learn to recognize at least 80% of the compatibility issues you may encounter. Day 2 – Windows 7 Application Compatibility Tools and Techniques Introduces ACT 5.5, Standard User Analyzer, LUA Buglight, Shims and other tools and techniques to help diagnose and begin to resolve most application compatibility issues with Windows 7. You should come away with an understanding of how to choose and use the right tools for different scenarios. You will also get some hands on practice and the resources you will need to start helping your customers or testing your applications right away. Days 3 and 4 – On-site Diagnostic Assistance (optional) For private (closed) deliveries, the Masterclass can be extended by up to 2 days of on-site assistance in diagnosing and resolving application compatibility issues.
PRE-REQUISITES: An understanding of Windows internals, Windows applications, Windows security, Win32 API, etc are an advantage, as is experience with Windows 7.
Customers who have already attended the Windows Vista version of this Masterclass, or who have already thoroughly
tested and remediated their applications on Windows Vista, need not attend this Masterclass. However, a shorter, custom, engagement may still be appropriate, since application compatibility issue can still arise. For the optional on-site assistance, several applications (typically around 10), that are experiencing compatibility issues with Windows 7, must be identified in advance.
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TechNet Masterclass
Windows 7 deployment using System Center Configuration Manager 2007 (MS0403) Audience
Duration
Level
Products
IT Capability
Administrators
4 days
400
Windows 7, SCCM 2007
Desktop, Device and Service Management
This instructor-led course provides attendees with the knowledge and skills to deploy Windows 7 Operating System using Microsoft System Center Configuration Manager 2007 (ConfigMgr). An integration with Microsoft Deployment Toolkit 2010 (MDT) is included. Attendees will learn how to configure ConfigMgr components and how to create and customize objects for a successful Operating System Deployment
TARGET AUDIENCE:
This course is intended for ConfigMgr 2007 Administrators who are responsible for rolling out Windows 7 operating system. Ideally the audience has one to three years of experience supporting multiple desktop and server computers running Microsoft Windows in medium to large enterprise organizations using SMS 2003 or ConfigMgr 2007. General Windows Operating system knowledge is required.
BUSINESS NEEDS: Organizations that are looking to gain additional benefits by leveraging the basic and advanced features of ConfigMgr 2007 R2 Operating System Deployment and MDT features.
BENEFITS: After completing this Masterclass, you will understand the advanced features of ConfigMgr 2007 and how to install, configure and manage all or some of these areas: Software Distribution Reporting ConfigMgr Site Systems Microsoft Deployment Toolkit 2010 integration Software Update Management Modena integration Operating System Deployment
SYLLABUS: The Masterclass consists of 7 modules covering the key features of ConfigMgr OSD including MDT integration. This Masterclass includes mostly hands-on lab sessions with an accompanying lab manual. Masterclass course outline: Overview Configuring Site Systems Creating Reference Machine Deploy Windows 7 Customization Upgrade to Windows 7 from Windows XP Microsoft Deployment Toolkit 2010 Integration Modena
PRE-REQUISITES: Participants need to have sound knowledge and experience with SMS 2003 or ConfigMgr 2007 administration, concepts and process flows.
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TechNet Masterclass
Deploying and Managing Forefront Client Security (MS0405) Audience
Duration
Level
Product
IT Capability
IT Professionals
3 days
300
Forefront Client Security 1.0
IT Security & Process
Deploying and managing Microsoft Client Security is a 4-day Masterclass that will provide participants with the best practices necessary to design, deploy, and customize Forefront Client Security installations through instructor-led training and hands-on labs. The Masterclass covers product features, planning considerations for deployment, deployment steps and common pitfalls to avoid, as well as operational activities and support troubleshooting steps.
TARGET AUDIENCE This Masterclass is intended for IT Professionals responsible for the design, deployment, maintenance and troubleshooting of Forefront Client Security installations. BUSINESS NEEDS: Intending to deploy Forefront Client Security 1.0, or have an existing implementation of Forefront Client Security 1.0 and require training for the personnel supporting the implementation.
BENEFITS: After completing this Masterclass, you will be able to: Plan a deployment of the supported topologies Plan and size deployments in excess of 10 000 clients Plan and deploy FCS policies Select appropriate client deployment methods Implement operational and support best practice.
SYLLABUS: Module 1: Intoduction – provides an overview of FCS Components and an overview of the remaining modules. Module 2: Product features – discusses features of the Forefront Client Security product. This information includes server components, client components, management, reporting, alerting and Enterprise Manager. Module 3: Planning Overview – describes planning the deployment of Forefront Client Security. Considerations from server topologies to distribution of antimalware definitions, this module outlines topic that you should decide upon before running setup. Module 4: Deployment – concentrates on the installation of server components and deployment options for client agents. The final section of the module is devoted to helping you identify common pitfalls and stick to best practices. Module 5: Operation and Supportability – provides you with what you need to know about on-going operation and supportability of the product. We will focus on what to do in the event either detected or undetected malware is present in your environment. PRE-REQUISITES: To achieve the best results from the class, attendees should have a fundamental understanding of antivirus concepts and basic knowledge of update deployment through Windows Server Update Services (WSUS).
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TechNet Masterclass
Forefront Threat Management Gateway: Upgrading your ISA skills (MS0431) Audience
Duration
Level
Product
IT Capability
IT Professionals
3 days
300
TMG 2010
Security & Networking
Forefront Threat Management Gateway 2010 (TMG) builds upon the Secure Application Publishing, VPN solution and Firewall protection capabilities delivered by ISA Server 2006 by also performing as a Secure Web Gateway. This enables businesses by allowing employees to safely and productively use the Internet without worrying about malware and other threats. It provides multiple layers of continuously updated protection that are integrated into a unified, easy to manage gateway, reducing the cost and complexity of Web security The Upgrading your ISA skills to Forefront TMG 2010 workshop will allow you to develop your current ISA skills to rapidly ramp up on this new product.
TARGET AUDIENCE To ensure the high-quality knowledge transfer expected by the attendees of this 3-day workshop, class size is limited to a maximum of 10 people and is targeted at system administrators charged with deploying, administering, maintaining or troubleshooting Forefront TMG 2010. . BUSINESS NEEDS: In order to take advantage of the whole spectrum of features offered by this product – URL filtering, antimalware inspection, intrusion prevention, application proxy and HTTP/HTTPS inspection - you will need to learn how to plan, deploy, maintain and troubleshoot Forefront TMG 2010. BENEFITS: The Forefront Threat Management Gateway workshop provides participants with skills and techniques to help them perform the following tasks: Understand the key scenarios to use Forefront TMG 2010 and how to plan for it. Identify the organisational needs that fit into the Forefront TMG 2010 feature set. Acquire deep technical knowledge about the new capabilities of Forefront TMG 2010 to aid administration, deployment and troubleshooting of the product. SYLLABUS: Module 1: What’s new on Forefront TMG 2010: This module provides an introduction to the major differences between ISA Server and Forefront TMG and its architecture. Module 2: Planning Forefront TMG 2010 Migration: Understand the best practices to migrate from ISA Server 2006 and how to roll it out smoothly for your users and organisation. Module 3: Using Forefront TMG 2010 as a Secure Web Gateway: This module covers understanding and implementing malware inspection, URL filtering and HTTPS inspection. Module 4: Protecting your network against threats: Learn how to use Network Inspection System and Intrusion Detection on Forefront TMG 2010 to enhance your network security.
Module 5: Availability and Redundancy: This module covers high availability scenarios, including ISP redundancy and best practice around the use of NLB. Module 6: Email Protection: Learn how to install and configure Email protection on Forefront TMG 2010 using Exchange 2010 Edge and Forefront Protection for Exchange. Module 7: SSTP and NAP Integration: This module provides an overview of the new SSTP protocol and how Forefront TMG 2010 integrates with Server 2008 Network Access Protection.
PRE-REQUISITES: Participants should have 2 – 3 years of ISA Server 2006 experience.
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TechNet Masterclass
Exchange Server 2010 (MS0203) Audience
Enterprise Architects, Administrators
Duration
3 days
Level
Products
IT Capability
300-400
Unified Communication, BPOS
Planning, Communication
Based on the field experiences gathered during the Microsoft Rapid Deployment Program for Exchange 2010, Microsoft Services is offering an in-depth course for Enterprise Architects and Messaging Administrators that are responsible for planning and developing messaging infrastructures based on Microsoft technology in general, as well as Exchange Server 2010 in particular. Exchange 2010 offers a number of very compelling new features enabling organizations to further reduce their messaging TCO, increase the feature set they offer their end-user, and increase productivity and to reduce administrative complexity. This Masterclass will discuss this new feature set from the architect’s point of view and includes several hands-on labs to enable participants to get a good feel for the latest Microsoft Exchange Server version.
TARGET AUDIENCE:
Enterprise Architects and Messaging Administrators that are responsible for planning and developing messaging infrastructures based on Microsoft technology. Extensive knowledge of previous Exchange versions (2003, 2007) is required.
BUSINESS NEEDS: Short track to become familiar with Exchange 2010 infrastructure design. Knowledge transfer by Microsoft Services consultants involved in the Exchange 2010 Rapid Deployment Program (RDP). Thorough understanding of the new features of Exchange 2010 and its design principles.
BENEFITS: After completing this Masterclass, participants will: Understand Exchange 2010 infrastructure requirements Understand Exchange 2010 design principles.
Have an overview of the feature set of Exchange 2010 Interact with experienced Microsoft Services consultants
SYLLABUS: The Exchange 2010 Masterclass will address the following topics: Day 1:
Module 1: Exchange 2010 Introduction and Overview Module 2: Setup and Deployment. Module discusses setup, server deployment scenarios, strategy, planning, and sizing and server ratios Module 3: Compliance and E-discovery. Module discusses features such as journaling, litigation hold, E-discovery and dumpster settings
Day 2:
Module 4: Client Access. Module discusses what’s new in CAS, EWS, Autodiscover, internal/external URL configuration, proxy and redirection, certificate configuration, mobility, Exchange 2003 and Exchange 2007 transition and co-existence, federation, OWA IM integration and SMS sync Module 5: Transport. Module discusses what’s new in transport: shadowing, dumpster, Edge, IRM integration and transport agents Module 6: Unified Messaging. Module discusses what's new in UM
Day 3:
Module 7: High Availability and Storage. Module discusses the new Database Availability Group or DAG functionality as well as the new storage models such as JBOD Module 8: Management Tools and RBAC. Module discusses the various management tools provided and the new Role Based Access Control functionality Module 9: Online Roadmap and BPOS. Module discusses Exchange 2010 as a Microsoft cloud offering and how it can seamlessly co-exist with the Exchange 2010 on-premise version. Note: Module content may change.
PREREQUISITES: Participants must have a thorough knowledge of Exchange 2003/2007 and a background in (messaging) infrastructure design and development.
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TechNet Masterclass
Protecting Exchange Server Using Data Protection Manager 2007 (MS0407) Audience System Administrators
Duration 1 day
Level
Products
IT Capability
300
Data Protection Manager 2007 (Exchange Server
Data Protection and Recovery
This Masterclass aims to provide an understanding of how to protect Exchange Server using Data Protection Manager 2007. Attend to this Masterclass for information about why and how you should protect Exchange Server using Data Protection Manager 2007, and some important differences that have occurred since Data Protection Manager 2006.
TARGET AUDIENCE:
To ensure the high quality knowledge transfer expected by attendees of this single day Masterclass, class size is limited to a maximum of 16 attendees who are Exchange and Data Protection Manager 2007 system administrators, responsible for ensuring the effective functioning of the system.
BUSINESS NEEDS: Organisations who are running Exchange Server and use Data Protection Manager 2007 to protect it and would like to ensure their support staff has the necessary skills to successfully perform and troubleshoot Exchange Server backups with Data Protection Manager 2007 and require the skills to react in the event of a disaster recovery scenario shoud consider attending this Masterclass.
BENEFITS: After completing this Masterclass, participants will be able to: Understand issues with older backup systems Understand Data Protection Manager basic concepts Understand how Data Protection Manager works Understand how to protect a Data Protection Manager server Understand how Data Protection Manager protects an Exchange Server Understand how to use Powershell to Protect Exchange Server using Data Protection Manager
SYLLABUS:
Customer Backup Pains DPM 2006 Vs DPM 2007 How Dow DPM Work How does DPM Protect Exchange Server DEMO – Backing Up Exchange Server using DPM DEMO – Restoring Exchange Server Using DPM Cluster Configurations Protectable By DPM LAB – Configuring DPM To Backup and Restore Exchange Server 2007 CCR LAB – Using PowerShell on DPM to Backup and Restore Exchange Server Protecting DPM Servers
PRE-REQUISITES: Attendees should have a good working knowledge of Exchange Server and some basic knowledge of Data Protection Manager 2007.
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TechNet Masterclass
BizTalk 2006 R2 Architecture and Administration (MS0408) Audience Architects administrators Support personnel
Duration 3 days
Level 300
Product BizTalk Server 2006 R2
IT Capability SOA & Business Process
This Masterclass provides an architectural overview of Microsoft BizTalk Server 2006 R2 followed by presentations and hands-on labs covering how to design, build, and operate a robust, scalable, and secure BizTalk Server 2006 environment.
TARGET AUDIENCE:
This Masterclass is designed for architects, administrators and support personnel who are new to or moderately familiar with BizTalk Server 2006 or R2. Attendees who have experience with previous versions of BizTalk will also find this Masterclass useful for learning the concepts and features new in BizTalk Server 2006 R2.
BUSINESS NEEDS: This Masterclass is ideal for organizations who have invested in BizTalk Server 2006 or R2 or those who are considering doing so in the future. It will provide support teams with the necessary skills to successfully deploy BizTalk Server 2006 R2 within their organizations and ensure they understand how to operate and manage their BizTalk environments.
BENEFITS: After completing this course, you will be able to: Understand the key features of BizTalk Server 2006 R2 and the underlying architecture Plan and deploy a BizTalk Server environment Understand how BizTalk Server application deployment works Manage and monitor a BizTalk Server environment
Understand the backup and recovery options Manage and maintain BizTalk databases Architect and operate a multi-host scalable BizTalk environment
SYLLABUS: Module 1: Introduction to BizTalk Server 2006 R2 What is BizTalk Server 2006 R2? The BizTalk Server Tools Environment What’s changed in BizTalk Server 2006 R2? Module 2: Installing a BizTalk Server Hosting Environment Planning a BizTalk Server Installation Installing and Configuring BizTalk Server Module 3: Deploying BizTalk Server Applications Introduction to Application Deployment Deploying Assemblies by Using an MSI Package Deploying Business Rules
Module 4: Managing BizTalk Server Applications Administering a BizTalk Server Application Monitoring Orchestrations and Messages Scripting Administrative Tasks Module 5: Administering a BizTalk Server Environment Managing a BizTalk Server Group Backing Up and Restoring BizTalk Server Database Maintenance Tasks Tools and Best Practices Module 6: Architecting & Operating a Multi-Host Scalable BizTalk Environment Architecting a Multi-Host Scalable BizTalk Environment Installing a BizTalk Server Farm
PRE-REQUISITES: No previous BizTalk Server experience is required however; the following skills are recommended: At least two years of experience managing a Windows Server 2000 and/or 2003 based environment Experience with XML Familiarity with Microsoft SQL Server 2000 or SQL Server 2005
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TechNet Masterclass
BizTalk Server 2006 R2 Disaster Recovery (MS0409) Audience Architects Developers IT Professionals
Duration
Level
2 days
300
Product
IT Capability
BizTalk Server
SOA & Business Process
2006 R2
The BizTalk Server 2006 R2 Disaster Recovery Masterclass is designed to address the disaster recovery planning requirements that are a vital pillar in building a mature enterprise-class business system. This 2 day Masterclass for architects and administrators will include an overview of BizTalk Server 2006 R2 and detailed discussion of BizTalk Server disaster recovery requirements and options. Covering the theory and practice of disaster recovery through presentations and hands-on Labs it details the major considerations that must be addressed in designing, building, and operating a robust and reliable BizTalk Server disaster recovery environment.
TARGET AUDIENCE:
Architects, Developers, and IT Professionals responsible for the development and administration of BizTalk Server systems.
BUSINESS NEEDS: Organizations that wish to assure their investment in their BizTalk Server platform and are planning or reviewing disaster recovery plans will benefit from this Masterclass. This will ensure that subsequent plans meet with Microsoft best practice criteria and address real world business requirements.
BENEFITS: After this Masterclass you will be able to: Understand the constraints and requirements of disaster recovery with BizTalk Server Benefit from best practice design and supportability advice Define Recovery Point Objectives (RPO) and Recovery Time Objectives (RTO) Understand the transactional boundaries within a BizTalk solution Determine technology and service restoration options
Evaluate data integrity risks Scope configuration and artefact requirements Understand log shipping and recovery modes Build on real world experience Work through common disaster recovery scenarios
Module 3: BizTalk Database Layer Considerations Detailed discussion and explanation of how the SQL Server database and transactional consistency requirements can be addressed to deliver reliable disaster recovery scenarios. Module 4: BizTalk Server Disaster Recovery Scenarios – Explanation of the common disaster recovery scenarios encountered and the recommended solutions deployed. Module 5: Real World Experiences Chalk & Talk – Informal discussion and analysis of disaster recovery solutions used by customers.
SYLLABUS: Module 1: Review of BizTalk Server and Lab Solution – High-level review of BizTalk Server functionality and disaster recovery requirements. In addition, a description and explanation of the BizTalk Application used in the Masterclass labs. Module 2: BizTalk Application Layer Considerations – Detailed discussion and explanation of how the BizTalk Application layer requirements should be managed for reliable disaster recovery scenarios.
PRE-REQUISITES: Familiarity with Microsoft BizTalk Server is required as this will be a fast paced course and reference some BizTalk concepts in detail. It is preferable that customers attending this Masterclass have previously attended the BizTalk Server 2006 Architecture & Administration Masterclass, or a received a BizTalk Server Health Check.
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TechNet Masterclass
BizTalk 2009 Architecture and Administration (MS0433) Audience Architects Administrators
Duration 3 days
Level 300
Product
IT Capability
BizTalk Server
SOA & Business Process
2009
This 3 day workshop for architects and administrators will include an overview of Microsoft BizTalk Server 2009 along with presentations and hands-on labs covering how to design, build and operate a robust, scalable and secure BizTalk Server 2009 environment. No prior Microsoft BizTalk Server experience is required but would be helpful as this will be a fast paced course. BizTalk Server 2009 launched in May 2009 as a follow up to Microsoft BizTalk Server 2006 R2; Microsoft’s newest business process and integration server product. This release of BizTalk combines improved runtime performance with a Visual Studio .NET integrated design time experience. BizTalk now provides a complete web services model for building standards-based integration solutions for any system or service. In addition the new adapter framework and integration model works completely within the common services of BizTalk like orchestration, design time and runtime management, activity monitoring and data transformation. TARGET AUDIENCE: This workshop is designed for architects, administrators and support personnel, who are new to or moderately familiar with BizTalk Server 2009. Students who have experience with prior versions of BizTalk will also probably find this class useful for learning the new concepts and features. This training has topics which will be valuable to architects, system and network administrators, and engineers supporting a production BizTalk Server 2009 environment. BUSINESS NEEDS: This workshop is ideal for organisations who have invested in BizTalk Server 2009 or those who are considering doing so in the future. It will provide support teams with the necessary skills to successfully deploy BizTalk Server 2009 within their organisations and ensure they understand how to operate and manage their BizTalk environments. BENEFITS: After completing this course, you will be able to:
Understand the key features of BizTalk Server 2009 and the underlying architecture Plan and deploy a BizTalk Server environment Understand how BizTalk Server application deployment works
Understand the backup and recovery options Manage and maintain BizTalk databases Architect and operate a multi-host scalable BizTalk environment.
SYLLABUS:
Module 4: Managing BizTalk Server Applications Managing Module 1: Introduction to BizTalk Server 2009 What Is BizTalk Server Operations Monitoring Message Activity Scripting BizTalk Server 2009? BizTalk Server Services and Tools Administrative Tasks How BizTalk Messaging and Orchestration Works Module 5: Administering a BizTalk Server Environment Module 2: Installing a BizTalk Server 2009 Hosting Managing a BizTalk Server Group Backing Up and Restoring Environment Planning a BizTalk Server Installation BizTalk Server Data Database Maintenance Tasks Installing and Configuring BizTalk Server Module 6: Architecting and Operating a Multi-Host Scalable Module 3: Deploying BizTalk Server Applications BizTalk Server Environment Architecting and Configuring a Preparing to Deploy a Solution Deploying Assemblies Multi-Server BizTalk Environment Using MSI Deploying Business Rules PRE-REQUISITES: No prior Microsoft BizTalk Server experience is required but would be helpful as this will be a fast paced course. Suggested Skills: At least two years of experience managing a Windows Server 2003 and/or 2008 network Some experience with Visual Studio .NET and XML Familiarity with Microsoft SQL Server 2005 or SQL Server 2008 Suggested Reading: Understanding Microsoft BizTalk Server 2009 http://msdn.microsoft.com/en-us/library/aa546748(BTS.10).aspx
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TechNet Masterclass
Proactive Monitoring (MS0410) Audience See Target Audience
Duration 2 days
Level 100
Product
IT Capability
IT Operations
IT Security & Process
The PMOM two-day Masterclass is designed to help participants build their awareness of the key concepts behind Proactive Monitoring. It also shows you how those concepts can be implemented and automated in your Microsoft environment using examples from Microsoft products, solutions, and guidance. TARGET AUDIENCE: Process Audience; Executive Sponsor and Project Manager of IT Service Improvement Projects, IT Operations Manager and Staff, IT Service Managers, Service Owners, Service Level Manager, Problem Manager, Change Manager, Configuration Manager, Release Manager, Incident Manager, Availability Manager, IT Service Continuity Manager, Capacity and Performance Manager, Security Manager, Infrastructure Engineering Manager and Patch Manager Technical Audience; System Center Operations Manager Administrator, System Administrator, Office SharePoint® Server, Administrator, Exchange Server® and Active Directory® Administrators, other administrators and groups such as SAN, Backup, Network, and Security. The Masterclass runs two full days. Both days conclude with an action item and roadmap review. In addition, the Masterclass starts with an Incoming Assessment and ends with an Outgoing Assessment.
BUSINESS NEEDS: Accurately identifying, classifying and taking appropriate action on server alert conditions is an important priority for every IT organization. Too many alerts, or alerts that incorrectly reflect the severity of an issue, cause an organization to focus on the wrong things or even worse to ignore the real issues. BENEFITS: This Masterclass explains how PMOM helps customers learn how to reduce operational costs by optimizing alerting and reducing alert ratios, implementing clear escalation paths, making process improvements and tuning management packs.
SYLLABUS: Introduction to Proactive Monitoring (PM) Introduces PM and its concepts, and describes technologies used in PM. Services, Service Management, ITIL, and Microsoft Operations Framework (MOF) Highlights the importance of IT service operations. Defines service, service management, and the IT Infrastructure Library and MOF service management frameworks and how they are used for service improvement. Service – Current State and Targets for Improvement Discusses the components of a service baseline. Service Mapping Covers the kinds of data gathered in the service mapping process and how to apply the categories to a service in the current environment. Incident Management Process Concepts Describes the Incident Management process. Problem Management Process Concepts Discusses the Problem Management process. Service Monitoring and Control Process Concepts Describes the Service Monitoring and Control process. Service Monitoring and Control Working Session Describes the key performance and monitoring tool indicators.
Proactive Monitoring Key Roles This articulates the roles and responsibilities associated with sustained engineering in relation to PM. Major Problem Reviews Defines and distinguishes between Incident and Problem Management and also describes Proactive Problem Manager and Major Problem Reviews. Alert Flows This lists and describes the key concepts of alert flow, alert resolution, and tuning. Technical Demonstrations: PMOM Lists PMOM Lists are Office SharePoint Server® lists and are used to facilitate Incident Management, Major Problem Reviews, and alert tuning sessions. PMOM Alert Reports PMOM Alert Reports are SQL Server® 2005 Reporting Services reports that provide scorecard and alert reports. These reports support alert tuning within System Center Operations Manager.
PRE-REQUISITES: ITIL familiarity desirable.
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TechNet Masterclass
MOF 4 Foundations (MS0411) Audience
Duration
Level
Products
IT Capability
IT Service Professionals
2 days
300
N/A
IT Service Management
MOF Foundations is a two-day, instructor-led Masterclass that introduces the Framework and delivers process knowledge. In today’s ever changing economy enterprise organizations are increasingly dependent on their IT systems, and are therefore more vulnerable to failures in those systems. This Masterclass demonstrates how the Microsoft Operations Framework presents practical guidance for establishing, maintaining and supporting Business-aligned IT services. It encompasses the entire IT lifecycle, and supports other popular IT service management methodologies and frameworks. Microsoft understands the challenges inherent in today´s enterprise computing environments, and has responded with best-in-class technology accompanied by proven best practices for operating and managing that technology.
TARGET AUDIENCE:
Intended for IT Service Professionals who have responsibility for the implementation and operation of mission-critical services running on the Microsoft platform.
BUSINESS NEEDS: The MOF Foundations Masterclass is designed for the IT organization that wants to achieve greater availability, reliability, and security in their mission-critical IT services.
BENEFITS: The MOF Foundations Masterclass will help to: Achieve greater availability, reliability, and security in mission-critical IT services. Improve quality of service while reducing total cost of ownership. Drive IT project planning to accomplish business goals and objectives.
SYLLABUS: The MOF Overview: IT service Life Cycle Service Management Functions The Plan Phase: Business/IT Alignment Reliability Policy Financial Management Service Alignment Management Review Portfolio Management Review
The Operate Phase: Operations Service Monitoring and Control Customer Service Problem Management Operational Health Management Review
The Manage Layer: Governance, Risk and Compliance Change and Configuration Team Policy & Control Management Review
The Deliver Phase: Envisioning Project Planning Build Stabilize Deploy Project Plan Approval Management Review Release Readiness Management Review
PRE-REQUISITES: ITIL familiarity desirable.
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TechNet Masterclass
App-V Advanced Sequencing and Troubleshooting (MS0430) Audience IT Professionals, Application Packagers
Duration 2 days
Level 300
Product
IT Capability
App-V 4.5
Desktop, Device & Server Management
The Microsoft Application Virtualization Advanced Sequencing and Troubleshooting session provides attendees with the key skills required to sequence, diagnose and maintain basic and complex virtual applications. By using existing diagnostic tools and techniques in a virtual environment, the curriculum will aid the student in identifying problems and determining the best course of action.
TARGET AUDIENCE:
The Microsoft App-V Advanced Sequencing and Troubleshooting session is targeted toward IT Professionals and application packagers involved in using, managing and maintaining App-V.
BUSINESS NEEDS: Organizations who already use App-V in their organization, or who are planning to us it in the future. The Microsoft® Application Virtualization Advanced Sequencing and Troubleshooting workshop provides attendees with in-depth discussion and hands-on experience sequencing and diagnosing App-V applications beyond simple document viewers and utilities. BENEFITS: The workshop takes the attendee through an in-depth discussion with multiple hands-on lab exercises with topics ranging from running diagnostic tools inside the applications virtual environment to modifying the application shortcuts and using App-V scripting techniques. Some of the key features associated with this workshop include: Using Tools inside the bubble Dynamic Suite Composition App-V scripting techniques SYLLABUS: Planning & Requirement Identify the technologies involved as well as requirements planning to successfully manage and scale an App-V Solution. Managing the Global Enterprise Understand the importance of building a robust infrastructure to make virtual applications available across the enterprise. Health Monitoring Learn techniques on monitoring the health of the environment from the client to the server.
App-V Client Gain a practical understanding of the options available in the App-V client, including deployment options, name resolution, and Source Roots. Best practices and troubleshooting; Diagnostic Techniques Gain a practical understanding of the options available in the App-V client, including deployment options, name resolution, and Source Roots.
Sequencing Techniques Discover methods for sequencing applications developed by field engineers over the past seven years.
PRE-REQUISITES: The following are the recommended pre-requisites: Experience with basic packaging and troubleshooting applications and good working knowledge of virtual applications. Some experience in installing / working with application distribution/virtualization technologies
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Technet Masterclass
SharePoint 2010 for Architects (MS0204) Audience
Sharepoint Architects, IT Professionals
Duration
2 days
Level
300
Products
IT Capability
Sharepoint 2010
Implementing Sharepoint 2010
On day 1 we discuss SharePoint architectures that Microsoft Consulting Services have encountered in the field, we discuss the (im) possibility of multi-tenancy and we take you in different health and monitoring scenarios. We will also discuss the possibilities of the Managed Service Metadata, publishing content types and Record Management strategies. The day we close with SharePoint and FAST Search for SharePoint, where we discuss search scenarios such as search-driven pages. On day 2, we discuss the new BCM (Business Continuity Management) capabilities that SharePoint 2010 offers, we discuss the limitations and practical deployment of sandboxed solutions and we focus on the use of BCS (Business Connectivity Services). Finally, we discuss claims based authentication and topics to consider when using claims.
TARGET AUDIENCE:
This Masterclass is intended for SharePoint Architects and IT Professionals.
BUSINESS NEEDS: Organizations considering a solution like SharePoint 2010, or already work with SharePoint 2007 and want to discover the new features of SharePoint 2010, like Search, ECM and Insights to enable their business users.
BENEFITS: Learn about the new SharePoint architecture and service applications Learn about the position of SharePoint 2010 in the Microsoft application environment. Learn about the wide range of possibilities that comes with SharePoint 2010 (compared to SharePoint 2007) Learn about Sandboxed-solutions, the client object model and Silverlight will be discussed Special attention is paid to security (claims-based authentication) and search (SharePoint, FAST).
SYLLABUS: Day 1: Practical SharePoint architectures Multi-tenancy Health & Monitoring Enterprise Content Management Enterprise Search & FAST for SharePoint Day 2: Business Continuity Management Sandboxed Solutions Excel Services Business Connectivity Services Claims based authentication & authorization
PRE-REQUISITES: Basic knowledge of SharePoint 2010 is a must to attend this Masterclass.
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TechNet Masterclass
Business Intelligence with SharePoint 2010 Insights (MS0212) Audience IT Decision makers IT architects
Duration
Level
2 days
300
Products SharePoint 2010, SQL Server 2008 R2, Office 2010
IT Capability Business Intelligence
In this Masterclass you will learn how to use SharePoint 2010 Insights in your organization to effectively address these issues. SharePoint Insights is part of the Microsoft Business Intelligence solution platform, together with SQL Server 2008 R2 and Office 2010.
TARGET AUDIENCE:
IT professionals responsible for managing corporate information management systems and solutions.
BUSINESS NEEDS: Organizations today are facing various Business Intelligence challenges:
Reduce the time needed to implement BI solutions. Reduce total costs of ownership of BI platform while increasing manageability, stability and scale. Provide users with easy to use BI tools that fit their daily work and enable collaboration. Deliver relevant information to a broader user audience, tailored for their needs. This Masterclass helps participants to provide an integrated BI platform where all users in the organization are being enabled to collaborate on, create and discover business insights. As a result, users can make better and more agile decisions based on relevant information, while IT efficiency is improved by cutting costs and reducing complexity.
BENEFITS: After completing this Masterclass, participants will be able to:
Design, deploy and maintain a BI solution platform with SharePoint Insights, using Microsoft’s best practices. Understand SharePoint Insights 2010 infrastructure requirements. Leverage the feature set of SharePoint Insights to users in the organization.
SYLLABUS: During this Masterclass, the following topics will be addressed: Module 1: Introduction to Microsoft BI vision and Solution stack Module 2: Introduction to SharePoint Insights features, including Reporting Services, Excel Services, PowerPivot, Visio Services and PerformancePoint Services Module 3: Infrastructure and Architecture of the SharePoint 2010 solution platform Module 4: Setup & deployment of SharePoint 2010 Insights Module 5: Migration from Office SharePoint Server 2007, including upgrade scenarios and feature upgrade best practices Module 6: Operations and maintenance of SharePoint Insights, including monitoring and scaling Note: Module content may change.
PRE-REQUISITES: Participants have a good understanding of data warehousing and information management. Participants should be familiar with general knowledge of SharePoint 2010 Foundation design and implementation prior to attending this Masterclass. Participants do benefit of having working knowledge of e.g. Excel (Services), Visio, Reporting Services and PerformancePoint Server.
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Technet Masterclass
Deploying MOSS 2007 in an Internet-facing environment (MS0418) Audience
Duration
Level
Products
IT Capability
Sharepoint Administrators, Sharepoint Support Staff
2 days
300
MOSS 2007
Enterprise Content Management
The Deploying MOSS 2007 in an Internet-facing environment 2-day Masterclass provides attendees with the knowledge and practice to configure internet-facing SharePoint deployments in the most secure manner appropriate to their business requirements. The modules in this Masterclass explore a range of possible network topologies, focus on hardening the security of Microsoft Office SharePoint Server 2007 deployments and look at publishing methods including those offered by ISA Server 2006 and IAG 2007. The Masterclass is delivered through a mixture of presentations and hands-on lab exercises, enabling delegates to practice the newly learnt skills. The content is a compilation of best practices from working with customers, the Microsoft Product Group and Premier Support
TARGET AUDIENCE:
SharePoint Administrators, SharePoint Support Staff
BUSINESS NEEDS: This Masterclass is ideally suited to organisations that are looking to adopt and deploy MOSS 2007 in Internet-facing environments whilst maintaining levels of security appropriate to the requirements of the business.
BENEFITS: After completing this course, you will be able to: Understand different deployment scenarios for deploying SharePoint in internet-facing environments. Understand the alternative approaches for hardening servers and securing the farm in an Internet-facing environment. Understand the best practices for securely configuring SharePoint in Internet-facing deployments. Understand the different options available and how to configure ISA Server 2006 and IAG 2007 to publish Internet facing SharePoint sites. Understand mechanisms for troubleshooting problems in SharePoint Internet-facing environments.
SYLLABUS: Module 1: Infrastructure Deployment- This module provides an introduction to SharePoint in Internet-facing environments by describing the different server roles within deployments as well as highlighting different deployment scenarios and topologies. Module 2: Security considerations – This module focuses on security hardening when deploying MOSS in an Internet-facing environment. Module 3: Configuring MOSS 2007 – In this module you learn how to configure the servers and web applications in a SharePoint farm to support an Internet-facing environment, including the configuration of Alternate Access Mappings and SharePoint FormsBased Authentication. Module 4: Securely Publishing Moss 2007 – This module covers the steps that need to be taken to publish SharePoint sites through ISA server 2006 and IAG 2007. The benefits that these solutions provide to securely deploy SharePoint to the Internet/Extranet are explored. Module 5: Troubleshooting – This module details some of the best practices and recommendations for secure deployment and mechanisms for troubleshooting problems.
PRE-REQUISITES: Day to day experiences with administering WSSv3/MOSS 2007 environments and a basic understanding of ISA Server 2006 is preferred.
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TechNet Masterclass
MOSS2007 Power User (MS0419) Audience Sit Administrators
Duration 4 days
Level 300
Products MOSS 2007
IT Capability translate MOSS 2007 into your everyday business needs
This 4 day Masterclass course addresses the depths of Microsoft Office SharePoint Server 2007 site management, permissions, web parts, workflows, collaboration features, Business Intelligence, and much more, geared toward Site Administrators. MOSS 2007 site administrators will walk away with a farm grasp on the technical concepts required to successfully administer this world-class collaboration infrastructure.
TARGET AUDIENCE:
To ensure the high-quality knowledge transfer expected by the attendees of this 4 day Masterclass, class size is limited to a maximum of 16 attendees, and recommended that attendees meet the following criteria: Experienced MOSS 2007 users who are familiar with the basic concepts and features of the product and have been actively working with MOSS 2007 for 6 months or longer.
BUSINESS NEEDS: This Masterclass is ideally suited for organizations who adopted and implemented MOSS 2007 in their environment
BENEFITS: Learn advanced functionality to achieve the most out of your MOSS 2007 implementation. This Masterclass will guide the attendees through many of the advanced features and configuration settings that MOSS 2007 has to offer at the Site collection level. Hands on labs based on real world scenarios. Throughout the course attendees will be presented with real world scenarios and will be tasked with utilizing MOSS 2007 to achieve a solution to the scenario presented. The Masterclass objective is to not only ensure that the attendees walk away with knowing what functionality is available but how it can be best leveraged for requirements corporations encounter today.
SYLLABUS: This Masterclass runs for a full four days. Attendees should anticipate consistent start and end times for each day. Early departure on any day is not recommended. Module 1: MOSS 2007 concepts: Review topics such as MOSS 2007 product comparison and core features, how MOSS 2007 is commonly leveraged in business environments, and the different user roles and administration functions. Module 2: Sites, Webs,, and Site Templates: Explore the many different site templates available out of the box and best practices around site taxonomy and structure, creating custom site templates, and site administration options. Module 3: Site Security and Navigation: Understand site navigation, as well as site and object security options such as permissions, groups and inheritance model. Module 4: Lists and libraries: Deep dive into working with lists and libraries, site content types, columns, views, versioning, check in/out, alerts, and information management policies. Module 5: Web Parts: Explore the MOSS 2007 out of the box Web Parts and configuration options available and learn when best to use them. Module 6: Work Flows: Learn work flow technology concepts and what work flows are available with MOSS 2007 and how to configure them for your business processes. Module 7: Business Intelligence Features: Learn how to utilize MOSS 2007 BI features such as Excel Services, the Report Center, KPI lists, and Dashboards Hands-on Labs: Included with this Masterclass are several detailed hands on labs that will not only drill into the configuration options available but are also designed to get the attendees thinking about how to translate each feature and configuration option into a solution for real world business scenarios that MOSS 2007 site administrators are tasked with everyday. The goal of these labs is for the attendees to walk away with a firm grasp of not only what features are available and how to configure them but also to decide when it is best to utilize a certain feature for a particular task.
PRE-REQUISITES: Experienced MOSS 2007 users who are familiar with the basic concepts and features of the product and have been actively working with MOSS 2007 for 6 months or longer.
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Technet Masterclass
SQL Server 2005/2008 Integration Services (MS0420) Audience
Duration
Developers & Database Administrators
4 days
Level 300
Product
IT Capability
SQL Server 2005 / 2008
Data Management
This session provides database administrators and developers with the knowledge and skills necessary to build and administer SSIS Packages, understand new features in SSIS, how to execute SSIS related tools, how to migrate and upgrade packages, how to approach package deployment and configuration, troubleshooting SSIS package execution, using ETL for populating databases and warehouses, performance tuning, and employing SSIS best practices. TARGET AUDIENCE: This session is intended for database administrators and developers who are responsible for the developing, tuning, supporting, configuring, maintaining SQL Server 2005 and would like to acquire an understanding of SQL Server 2005 Integration Services. (SSIS) The Masterclass is designed for database administrators and developers who are new to SSIS and who plan to migrate or upgrade packages from SQL Server 2000 (DTS) to SSIS. BUSINESS NEEDS: Organizations who wish to develop their skills to work with SSIS in ETL for populating databases and data warehouses.
BENEFITS: After completing this session, you will be able to: Understand Microsoft SSIS Basis. Understand the differences between DTS(SQL2000) and SSIS(SQL2005) Understand SSIS Tools and utilities Understand how to migrate and updates packages Understand packages deployment and configuration
Understand how to develop and ETL solution using SSIS for data extraction, transformation and population. Learn integration of SSIS with SQL Server Analysis Services(SSAS) Learn Best practices for tuning SSIS packages. Maintain and troubleshoot SSIS Understand SSIS security configuration.
SYLLABUS:
Module 1: SQL Server Integration Services Architecture What is SQL Server Integration Services (SSIS)?, Comparison of DTS (SQL 2000) and SSIS (SQL 2005), SQL Server Integration Services (SSIS) Tools and Utilities, Control Flow versus Data Flow, The Anatomy of a Package Module 2: Control Flow and Data Flow Components Control Flow Tasks and Containers, Precedence Constraints, Sources and Destinations, Data Flow Transformations, Event Handlers, The SQL Server Business Intelligence Landscape Module 3: SQL Server Integration Services Tools and Utilities SQL Server Import / Export Wizard, Introduction to Business Intelligence Developer Studio (BIDS), Introduction to SQL Server Management Studio (SSMS), Command Line Tools, Additional Tools Module 4: Upgrading and Migrating Packages Upgrading Packages, Which Items will Upgrade, DTS 2000 Execution Task, Benefits of Rewriting, DTS 2000 Designer for SQL 2005, In Place versus Side by Side Migrations Module 5: Package Deployment and Configuration Introduction, Package Configurations, Property Expressions, Deployment, Best Practices Module 6: Troubleshooting and Error Handling Common Scenarios - Part 1, Troubleshooting Methods, Command Line Execution, Logging and Log Providers, Monitoring SSIS Packages, SQL Server Reporting Services (SSRS), Breakpoints, Checkpoint Integration, Error Flows in the Data Flow Task, Event Handing, Common Scenarios Part 2, Other Troubleshooting Topics
Module 7: Enterprise Data Extraction and Population Developing ETL Solution using SSIS, Extraction Strategies, Working with Source Data, Source to Target Strategies, Staging Area for Data Loads, Historical and Incremental Loads Integrating SSIS with SQL Server Analysis Services (SSAS) Data Warehouse Overview, Fact Tables, Dimensions, Slowly Changing Dimension Wizard, Cubes, Star and Snowflake Schemas, Processing Defined, Automated Processing using the SSAS Processing Task in SSIS Module 8: SQL Server Reporting Services (SSRS) Introduction to SSRS Report Builder in BIDS, Building a New Report, SSRS Administration and Configuration, Running and Troubleshooting Report Execution, SQL Server Integration Services Log Provider Reports using SSRS, Creating an SSRS Report using an SSIS Package as the Source Module 9: SSIS Performance Tuning and Best Practices Performance Tuning Data Sources and Tuning the Source, The Data Pipeline, Finding Bottlenecks at the Destination, Measuring SSIS Performance Best Practices SSIS Package Design and Development Guidelines, Application, Data Volumes, Logging, SSIS Administration and Configuration, Security
PRE-REQUISITES: At least one year of experience administering, maintaining and implementing SQL Server.
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TechNet Masterclass
SCCM 2007 SP1&R2 Deployment & Configuration (MS0424) Audience Administrators
Duration 4 days
Level 300
Product
IT Capability
ConfigMgr 2007
Desktop, Device & Server Management
This modular instructor-led course provides attendees with the knowledge and skills to manage Microsoft System Center Configuration Manager 2007 with SP1 and R2 (ConfigMgr 2007). Attendees will learn how to configure ConfigMgr 2007 components and how to manage the ongoing operations of a ConfigMgr 2007 infrastructure.
TARGET AUDIENCE:
This course is intended for ConfigMgr 2007 Administrators who are responsible for configuring and managing one or more ConfigMgr 2007 sites and all supporting systems. Ideally the audience has one to three years of experience supporting multiple desktop and server computers running Microsoft Windows in medium to large enterprise organizations using SMS 2003 or ConfigMgr 2007. Global Windows Operating system knowledge is required.
BUSINESS NEEDS: Organizations that are looking to gain additional benefits by leveraging the basic and advanced features of System Center Configuration Manager 2007.
BENEFITS: After completing this Masterclass, you will understand the advanced features of ConfigMgr 2007 and how to install, configure, manage all or some of these areas: Software Distribution Reporting Inventory, Software Metering Desired Configuration Management ConfigMgr Site Systems Backup and Recovery Embedded Clients and Devices SQL for ConfigMgr Software Update Management Network Access Protection Operating System Deployment Application Virtualisation Integration.
SYLLABUS: The Masterclass consists of 15 modules covering the key features of ConfigMgr 2007. The first four modules are mandatory while the customer can choose any or all other modules depending on their needs for private delivery. This Masterclass includes classroom lecture sessions, and hands-on lab sessions with an accompanying lab manual. Masterclass course outline: Introduction and new features to ConfigMgr 2007 (mandatory: 1:30h) Deploying or Upgrading to ConfigMgr 2007 (mandatory: 3:45h) Discovering and Installing ConfigMgr 2007 Clients (mandatory: 4:00h) Inventory Asset Intelligence, Metering and Remote Control (mandatory: 2:45h) Software Distribution (4:30h)
Software Update Management (4:30h) Operating System Deployment (7:00h) Reporting in ConfigMgr R2 with SQL Server Reporting Services (4:00h) Desired Configuration Management (2:30h) Backup and Recovery (3:30h) Device Management (1:00h) Native Mode (2:15h) SQL Server 2005 Basics for ConfigMgr07 (4:00h) Network Access Protection (3:00h) App-V Integration in ConfigMgr R2 (2:30)
PRE-REQUISITES: Participants need to have sound knowledge and experience with SMS 2003 or ConfigMgr 2007 administration, concepts and process flows.
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Technet Masterclass
System Center Data Protection Manager 2007 (MS0425) Audience
Duration
Level
Product
IT Capability
IT manager
2 days
300
SCDPM 2007
Manageability
The System Center Data Protection Manager 2007: Masterclass offering is a two-day Masterclass consisting of twelve modules with hands on labs. The target audience are customers who are planning to install or have already installed DPM and want to learn how DPM works and also on how to operate with it more efficiently within their organization. Administration of DPM is a common pain point being seen within premier customers who have it deployed.
TARGET AUDIENCE:
IT Manager / System Center Data Protection Manager Administrator.
BUSINESS NEEDS: Organizations who wish to ensure that their System Center Data Protection Manager administrators are skilled enough to maintain the ongoing healthy of their technology.
BENEFITS: After this offering is completed, you will be benefit in the following: Knowledge transfer to your DPM Administrator. Attendees will go away armed with knowledge to help them in their day to day administration of DPM. Improved internal DPM Processes Baseline your DPM technology performance. Highlight good DPM design practices. Attendees will go away with detail knowledge on how to troubleshoot DPM in their environments.
SYLLABUS: Module 1: Concepts – This module This module covers those concepts unique to DPM (e.g. replicas, recovery points and protection groups). Module 2: Architecture – This module provides an in depth explanation of the underlying architecture of DPM, looking at ports used, server components such as task executor and dependent technologies such as VSS. Module 3: Workflow – This module covers in detail under the bonnet workflows that are occurring to allow DPM to achieve its functionality. This covers how data flows between a DPM agent and the DPM server and how other concepts such as replica creation, consistency checks and recovery points work. Module 4: Planning and Configuration – This module looks at the design questions that need to be considered for a DPM installation, and also covers configuration of protection group best practices. Module 5: Deployment – This module is concerned with deployment considerations of DPM, covering known issues and also looking at best practices for the deployment of DPM (e.g. VSS patches, firewall considerations, etc).
Module 6: PowerShell – This module looks at what can be achieved to help automate and simplify the DPM administrators’ life through DPM PowerShell cmdlets. It will focus on common pain points experienced by DPM administrators. Module 7: Protecting Exchange Servers –This module looks at how, and what DPM protects for exchange servers. Module 8: Protecting SQL Servers – This module looks at how, and what DPM protects for SQL servers. Module 9: Monitoring – This module looks at what needs to be done operationally to monitor the health of the DPM infrastructure. This also covers what’s included in the DPM Management Pack on SCOM. Module 10: Troubleshooting – This module focuses on what can be done to troubleshoot DPM issues. The DPM health model is explored and DPM components tracing is also explored. Lastly troubleshooting VSS is also covered.
PRE-REQUISITES: Customers should have some basic concepts around any backup and restore product, and around the specific technologies that can be backed up and restored by DPM.
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TechNet Masterclass
Deploying and Troubleshooting WSUS 3.0 SP2 (MS0432) Audience
Duration
Level
Product
IT Capability
Administrators
2 days
300
WSUS 3.0 SP2
Manageability
Get the most out of WSUS 3.0 SP2 by adopting Microsoft’s best practices and troubleshooting methods. WSUS® (Windows Server Update Services) is the free, on-premise platform and solution that helps organizations to deploy updates to Windows clients and servers and Microsoft applications running on those computers. WSUS is a key tool to manage an organisations ongoing update compliance of computers. The Deploying and Troubleshooting WSUS workshop will give you an in-depth knowledge of WSUS architecture, the platform and deployment options. This will allow you to install updates efficiently, safely and to help you troubleshoot WSUS clients and servers.
TARGET AUDIENCE:
System administrators of Windows Server™.
BUSINESS NEEDS: Protect your assets and manage on-going security compliance. Delivered by an accredited Microsoft Premier Field Engineer, this workshop mixes the best practices recommended by Microsoft Product Group as well as the field experience of our experts.
BENEFITS: After this offering is completed, you will be benefit in the following: Gain confidence through hands-on labs in deploying WSUS in complex scenarios Learn how to setup approvals and classifications to get the results you expect Understand how to troubleshoot failed updates or synchronizations See the underlying WSUS deployment protocols at work Repair and maintain a mature WSUS deployment Apply deployment and management best practices Adopt the Microsoft Premier Support methods to troubleshoot the platform components of NAP Practice labs will be based on Windows Server 2008 R2 and Windows 7 virtual machines.
SYLLABUS: Introduction to Updates and Patching: Understand how updates have installed on Windows through the ages and what the difference is between “important” and “critical” WSUS Components: step though all of the moving parts of WSUS on the server and clients; IIS, SQL, BITS, DCOM, NTFS, BITS Installing and Upgrading WSUS Servers: walk through the installation options, defining hierarchies and tackle common issues Configuring WSUS Servers and Clients: WSUS can be a bandwidth saver but, if improperly configured, becomes an update blocker or filter
Managing and Monitoring: An advanced topic covering offline/secure scenarios, health status and many seldom seen tricks Maintaining WSUS: Make SQL your friend again, what do when disk space is low Troubleshooting: Learn how to tame BITS, complex proxy situations, and mastering the log files Processes and Procedures: You can’t update if you can’t restart, and clusters aren’t supposed to restart. Real-world advice you can use.
PRE-REQUISITES: To maximize the value of the training and allow maximum interactions, this workshop class size is limited to 16 participants This 2 day delivery is aimed at system administrators of Windows Server™. Participants should be certified Microsoft Certified Systems Engineers™ or Microsoft Certified IT Pro™ on Microsoft Windows Server™. Experience of around 3 years in administering enterprise-wide servers or workstations in an enterprise context will be an advantage.
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MSDN Masterclass
MSDN Masterclasses MSDN Masterclass offers IT professionals, including Solution Architects, Integration Architects and (senior) developers a technical deep-dive sessions with ample opportunity to deep-dive into the new features of Microsoft technology, and try it yourself. An MSDN Masterclass provides a sounding board to exchange customer field experiences with senior Microsoft consultants. Microsoft consultants who have acquired enterprise best practices during 'pre-release testing and large-scale and complex implementations. To get the most value out of those MSDN Masterclasses; participants should bring a solid knowledge foundation, on topics discussed. Focus is on Do’s & Don’ts’s from real live customer experiences.
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MSDN Masterclass
Microsoft Visual Studio Test Professional 2010 (MS0303) Audience
Duration
Level
Products
IT Capability
MSDN
2 days
300
Visual Studio
Test
This Masterclass is delivered by Microsoft Services experts to provide participants with real-life field experience and in-depth knowledge and the skills necessary to bring test efforts to the next level. Learn how to team together with development, increase test coverage and be more productive by using Microsoft Visual Studio Test Professional 2010. We will show you how to develop a test strategy with Quality Assurance in mind. The Masterclass includes test and lab management -two exiting new features of Visual Studio 2010.
TARGET AUDIENCE:
Senior test professionals with good knowledge of testing methodologies. Test experience is necessary.
BUSINESS NEEDS: This Masterclass helps to decide how to test software in order to minimize risk and improve software reliability at a minimum of cost. Reduce costs by increasing collaboration across the software development team. Accelerated and repeatable deployment of the test environment through the lab management capabilities. Improve the insight in the development process and increase your testing capacity.
BENEFITS: After completing this Masterclass, participants will be able to: Write, Plan and Execute a test strategy using Microsoft Visual Studio Test Professional 2010 Execute Manual, Automated and Performance tests with Visual Studio Use Lab Management (the Virtual test environment based on Hyper-v) Monitor and report on the test process using different methodologies (TMap NEXT, ISTQB).
SYLLABUS: During this Masterclass the following topics will be addressed:
Module 1: Microsoft Visual Studio Test Professional 2010 - This
module is designed to give an introduction to the new test suite within Visual Studio especially designed for testing purposes. Module 2: Test strategy and planning - This module explains how to write a test strategy and use the Test Manager in Visual Studio to store it. Module 3: Test design - This module covers the different test designs for manual, automated and performance testing. Module 4: Test execution - This module explains the execution of the designed tests. Determine which tests to run and use the virtual environment (lab manager) to execute.
Module 5: Test reporting and reproduction - This module covers the test process. Use Microsoft Visual Studio 2010 Test Professional 2010 to monitor test progress, make forecasts and report to stakeholders & project management. Module 6: Test methodologies - This module teaches how to use the different test methodologies as TMap NEXT & ISTQB in Visual Studio 2010. Learn how the different processes and methodologies can support your organization. Module 7: Recap Recap and Q&A.
PRE-REQUISITES: Knowledge of common test methodologies as TMap and ISTQB Basic knowledge of test automation Thorough test experience.
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MSDN Masterclass
Cloud Computing with Windows Azure (MS0304) Audience Developers Architects
Duration
Level
Products
IT Capability
300
Windows Azure Platform Visual Studio 2008
Application Platform, Development
2 days
Learn from Microsoft experts about the trend to cloud computing and how you can apply products and services from the Software + Services portfolio from Microsoft to create innovative, scalable solutions. Learn how this can reduce IT capital expenditure. We will explain the Windows Azure Platform and we will demonstrate how scalable solutions can be created for this platform. We will go into detail on all the parts that make up the platform like Windows Azure Compute & Storage, SQL Azure, .NET Services and Live Services.
TARGET AUDIENCE:
Solution Architects, responsible for envisioning and designing innovative solutions. Integration Architects, responsible for integrating packaged software offerings and systems to work together within an enterprise or among enterprises. Senior Developers, responsible for creating custom solutions that will potentially use the cloud.
BUSINESS NEEDS: There is an industry wide shift happening to cloud computing. This means more choices to make for architects and IT decision makers. Cloud computing brings distinct advantages and new opportunities to the table. New development approaches have to be taken in order to developer solutions that align with these new opportunities. If you are not prepared for this new technology wave, you risk being out-innovated by the competition and risk being forced to play catch up.
BENEFITS: After completing this Masterclass, participants will be able to: Know how the use of cloud computing can enable innovative and scalable solutions and reduce upfront IT capital expenditure Know why Software + Services is a better approach than just Software as a Service or Infrastructure as a Service Appropriately choose products from the Microsoft Software + Services portfolio Know how the Windows Azure Platform helps to create scalable solutions using a pay-as-you-go model Know how to provide interop between on premise and cloud based solutions
SYLLABUS: During this Masterclass the following topics will be addressed: Day 1:
Day 2:
Module 1: Introduction – This module is designed to give an introduction into the Masterclass. Module 2: Cloud Computing Overview – This module is designed to give an overview of cloud computing. Topics included are: The different forms of cloud computing (SaaS, IaaA, PaaS, S+S),
Windows Azure Business Productivity Online Services SQL Azure .NET Services Windows Live Services Offerings from other vendors Module 3: Windows Azure Platform – This module provides the high level view of the different Windows Azure Platform components and how they relate to each other.
Module 5: .NET Services Access Management – This module explains the access control services that are part of .NET Services including the basics of identity technology such as Federation, SAML and interoperability with Live ID and Open ID. Module 6: .NET Services Service Bus – This module explains the services bus and how this can be used to provide interoperability between the on premise datacenter and the cloud and how this relates to SOA approaches. Module 7: SQL Azure– This module covers the cloud version of SQL Server called SQL Azure. Module 8: Creating and deploying a solution – This module demonstrates how to create a cloud solution that puts the Windows Azure Platform components together.
Module 4: Windows Azure Compute & Storage – This module explains the compute and storage components of the Windows Azure cloud OS.
PREREQUISITES: Participants must have a basic familiarity with the Microsoft Windows Platform and the Microsoft .NET Framework for creating applications
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WorkshopPLUS WorkshopPLUS courses provide Premier Support customers with advanced technical training to significantly improve their IT staff's ability to proactively reduce future incidents and to be more productive on a day-to-day basis. Over 90% of customers who have attended a WorkshopPLUS delivery would strongly recommend it to others. The WorkshopPLUS program provides enhancements and innovations that take traditional workshops to the next level, including: In- and Outgoing assessment and Action Planning Exercises. Only Microsoft engineers who have met a very high bar to become Accredited Trainers may teach WorkshopPLUS courses.
WorkshopPLUS Benefits Incoming Assessment to baseline knowledge. It is important for attendees to get feedback on how much they have learned during the WorkshopPLUS course. To accomplish that end, the Incoming Assessment measures what attendees know at the beginning of the workshop. This 25-question assessment was developed by a team of subject matter experts at Microsoft Services. Outgoing Assessment to measure knowledge transfer. Attendees like to know how much they learned as a result of the course. At the end of the WorkshopPLUS course, attendees compare their Incoming and Outgoing results. In addition, the instructor reviews the questions and discusses the answers in detail to ensure that attendees understand the concepts. (Note: Individual results of the Incoming and Outgoing Assessment are not provided to management.) Action Planning Exercises to take workshop learning’s and apply them to the workplace. Applying new knowledge to the real world is key to getting the most value out of your training budget. The purpose of the Action Planning Exercises is to identify key problems or proactive opportunities in your workplace — and then to use the skills learned in this course to develop real-world action plans.
Target group The WorkshopPLUS are intended for: Premier Support customers, IT professionals. Premier Support customers, Developers.
Content Content-wise WorkshopPLUS courses go significantly in-depth (Level 300-400). The labs are hands-on (not just screenshots), VM-based interactive experiences and often break-fix scenarios. In order to be able to cope with the expectations of, and gain the most value from, all WorkshopPLUS have prerequisites which candidates must satisfy in order to take part.
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WorkshopPLUS
Powershell 2.0 – Scripting for the IT Administrator (MS0501) Audience Experienced Powershell Users
Duration 4 days
Level
Product
IT Capability
300
Windows Server 2003/2008
Desktop, Device & Server Management
The Windows Administration and Automation Using Windows PowerShell 4-day WorkshopPLUS course provides attendees with the hands-on experience required to automate administrative tasks on Windows-based server and client computers by using Powershell 2.0. (This I s not a course for beginners. The student should have 6-12 months of experience writing Powershell scripts. Windows administrators are confronted with numerous time-consuming activities such as reviewing thousands of users in Active Directory Users and Computers to grant dial-in permissions to a specific group of users or changing profile storage locations to point to a network server. In enterprise environments, the ability to quickly write and deploy a script can make the difference between a task that takes only a few hours, and one that takes a few weeks. Upon completion of this course, attendees will gain a deep understanding of how to use Windows Powershell 2.0 to manage user accounts, gather information from computers, and manage services on Windows-based servers. Hands-on labs immerse attendees in using Powershell in real-life scenarios.
TARGET AUDIENCE:
To ensure the high-quality knowledge transfer attendees expect from this course, class size is limited to a maximum of 16 attendees, and is targetd at the following audiences: Windows Server and network administrators who want to automate the day-to-day management of Windows networks; Networking consultants who want to standardize and automate the installation and configuration of networking components; and Technical staff who want to collect information, configure settings on computers, or manage client computers via Powershell.
BUSINESS NEEDS: Exchange and network administrators who want to significantly reduce the time and effort spent in performing many routine tasks by learning how to automate these through Windows PowerShell Scripting.
BENEFITS: Upon successful completion of the workshop, participants will be equipped to automate the setup, deployment, and management of Windows machines. To see the result of the course, attendees will execute an incoming assessment, to baseline their knowledge, and an outgoing assessment to measure the result of the course. This ensures that attendees understand the concepts discussed during the course. Furthermore, during the course, “Action Planning Exercises” are performed during the course, so that the newly acquired knowledge can be applied in the real world. This is key to get the most value out of your learning efforts. The purpose of these exercises is to identify key problems or proactive opportunities in your own workplace.
SYLLABUS: Each topic is reinforced by lab exercises, and all major topics are reinforced by one or more labs. The following is a list of the modules that are covered in this workshop: Incoming Assessment Module 1 – Powershell Language Usage Module 2 – Error Handling and Debugging Module 3 – The Adaptive Type System Module 4 – Remote Management Module 5 – Using External Code Libraries Outgoing Assessment + Action Planning Exercises
PRE-REQUISITES: To attend this WorkshopPLUS, a Premier Support contract is required. A minimum of 6-12 months previous experience scripting with Powershell.
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WorkshopPLUS
Windows Server 2008 - Deploying and Managing Failover Cluster (MS0502) Audience IT Professionals resp. for Win. 2003 MSC
Duration 4 days
Level
Product
IT Capability
300
Windows Server 2008
Data Protection & Recovery
This 4-day WorkshopPLUS course uses instructor-led training and hands-on labs to provide attendees with the fundamentals necessary to design, deploy, and manage a Windows Server 2008 Failover Cluster installation. This workshop focuses on the differences between Windows 2008 Failover Cluster and Windows Server 2003 Cluster Services (MSCS). Areas covered include configuration, architecture, setup, and deployment, and migration strategies.
TARGET AUDIENCE: IT Professionals responsible for the design, deployment, maintenance, and troubleshooting of Windows 2003 MSCS clusters and are looking to become prepared for Windows 2008 Failover Cluster. Application-specific and troubleshooting of non-failover cluster issues are not included in the scope of this workshop.
BUSINESS NEEDS: Organizations that are planning to, or have already implemented a Windows 2008 Failover Cluster will benefit from attending this workshop.
BENEFITS: After completing this course, attendees will understand: The new Windows Server 2008 Failover Cluster features and the differences from Windows Server 2003 Cluster Services specifically the new Quorum model and new storage features. SYLLABUS: This workshop runs a FULL 4 days and early departure on any day is not recommended. Incoming Assessment. Attendees take a 25-question quiz that measures their baseline knowledge. Module 1: Failover Cluster Technology and Changes from Windows Server 2003. This module provides an overview of the characteristics and functionality of Windows Server 2008 Failover Cluster as well as a comparison between the previous versions of MSCS Services and Failover Clustering in Windows 2008. Module 2: Failover Clustering Architecture, Quorum, Storage, and Networking. This module provides overviews of the changes in Failover Cluster Architecture, Quorum, and Networking. It also provides detailed reviews of Windows Server 2008 Failover Cluster Architecture Components, different Quorum models, and networking considerations in Windows Server 2008 Failover Cluster. Module 3: Managing Windows Server 2008 Failover Cluster. This module covers key areas related to Cluster resources including: Groups, Logging and Reporting, Registry, and Security. The use of ISCSI Target software. Management methodology of Failover Cluster resources. Configuration and setup of a Windows Server 2008 Failover Cluster.
How to design, deploy, maintain, and troubleshoot Windows Server 2008 Failover Clusters, both Full and Core installations. How to back up, restore, and recover from a Windows Server 2008 disaster-related scenario.
Module 4: Failover Clustering on a Server Core Installation. This module provides an understanding of the following key topics: Concepts of Server Core as they relate to Failover Cluster. Installation of Windows Server 2008 Server Core. Configuration of Failover Cluster in Windows Server 2008 Server Core. Configuration of Failover Cluster in Windows Server 2008 Server Core. Module 5: Advanced Topics. This module addresses the following topics: Procedures and considerations when migrating resources to a Windows Server 2008 Failover Cluster. Changes in Advanced procedures of Failover Cluster. Hands-on labs and demos of common advanced procedures, such as Print Spooler and MSDTC. Hands-on labs focused on migrating common Failover cluster resources. Module 6: Troubleshooting Failover Clusters. This module covers various tools, techniques, and resources that are available to diagnose and resolve issues with Windows Server 2008 Failover Cluster solutions as well as the changes in the Cluster Log from previous versions. Outgoing Assessment. Attendees complete the quiz again and compare Incoming and Outgoing results to measure knowledge transfer. Action Planning Exercises. Attendees develop Action Plans to improve real-world situations and/or implement proactive measures.
PRE-REQUISITES: To attend this WorkshopPLUS, a Premier Support contract is required To ensure the high-quality knowledge transfer attendees expect from this 4-day workshop, class size is limited to a maximum of 16 attendees who meet the following criteria: Solid understanding of and experience with Windows Server 2003 MSCS services.
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WorkshopPLUS
Windows Server 2008 - Defense in Depth: Securing Windows Server 2008 R2 (MS0517) Audience IT Professionals Architects and Engineers
Duration 4 days
Level
Product
IT Capability
300
Windows Server 2008 R2
Security
The Defense in Depth: Securing Windows Server 2008 R2 4-day WorkshopPLUS course provides students with the skills required to ensure that host servers are secure and protected from unwanted access or intrusion. This workshop covers security threats, countermeasures, and Windows Server 2008 R2 strategies, tools, and best practices for comprehensively securing servers from the file system, applications, and server communications across a network. The workshop also focuses on the use of the security rich features of Windows Server 2008 R2 to help detect and defend against security threats that target your most valuable organizational assets. The workshop contains Level 300 content. Please review the target-audience information and contact your Microsoft Services representative to ensure that this workshop is appropriate to the student’s experience and technical expertise. TARGET AUDIENCE: To ensure the high-quality knowledge-transfer expected by attendees of this 4-day workshop, class size is limited to a maximum of 16 students who meet the following criteria: System architects and engineers responsible for security design, implementation and management. Windows Server 2003 or Windows Server 2008 administrators with a solid understanding of network operations and management. BUSINESS NEEDS: This workshop provides students with the skills required to ensure that host servers are secure and protected from unwanted access or intrusion.
BENEFITS: After completing this course, attendees will understand: Understand typical security threats and the most effective Windows Server 2008 and Windows Server 2008 R2 countermeasures against them. Protect a server against unauthorized access during and after the login and authentication processes. Secure a host against risks from unnecessary software and from non-secure settings. SYLLABUS: This workshop runs a FULL 4 days and early departure on any day is not recommended. Incoming Assessment. Attendees take a 25-question quiz that measures their baseline knowledge. Module 1: Defense in Depth Securing Windows Server 2008 R2 Introduction. Covers potential security threats, security foundations, new features of Windows Sever 2008 and Windows Server 2008 R2. Module 2: Implementing Security on Windows Server 2008. Discusses security design, GPO design, securing servers, account lockout, password guidance, and domain policies. Students will learn how to use Server Core as part of their strategy for minimizing the attack surface of servers hosting these services. This module also examines some important security enhancements in IIS 7 and File Services. Module 3: Hardening AD, DCHP, and DNS Services. Covers hardening Active Directory Domain Services, hardening DHCP Services, hardening DNS Services. This module will help students to understand the risks that exist for an Active Directory environment and learn the skills needed to secure that environment.
Protect the security of data in transmission. Properly secure applications using appropriate Windows Server 2008 R2 tools and techniques.
Implement best practices learned in both classroom and hands-on lab sessions.
Module 4: Hardening Web, File & Print and Document Services. Discusses steps for securing Web Services Server roles, File Services roles, and Print Server roles. Module 5: Hardening Certificate, NAP, and Terminal Services. Discusses securing Active Directory Certificate Services, securing Network Policy and Access Services, and Securing Terminal Services. Students will learn the general concepts of how to secure Active Directory by using certificates. They will learn how to secure the infrastructure for Terminal Services and Remote Desktop. Outgoing Assessment. Attendees complete the quiz again and compare Incoming and Outgoing results to measure knowledge transfer. Action Planning Exercises. Attendees develop Action Plans to improve real-world situations and/or implement proactive measures.
PRE-REQUISITES:
To attend this WorkshopPLUS, a Premier Support contract is required To ensure the high-quality knowledge transfer attendees expect from this 4-day workshop, class size is limited to attendees who meet the following criteria (This workshop contains Level 300 content and is not a beginner’s workshop):
System architects and engineers responsible for security design, implementation and management. Windows Server 2003 or Windows Server 2008 administrators with a solid understanding of network operations and management.
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Active Directory: Troubleshooting (MS0503) Audience Senior IT staff Administrators
Duration 4 days
Level
Product
IT Capability
300
Active Directory Windows Server 2003
Identity & Access Management
This update of the Active Directory Troubleshooting 4 day Microsoft Services WorkshopPLUS course provides your people with the skills required to understand and successfully troubleshoot Active Directory problems, including Group Policies application and file replication service issues, logon failures, and Active Directory replication failures. Attendees learn the tools used in Active Directory troubleshooting and gain the skills required to accelerate time to resolution. Hands-on lab exercises reinforce key workshop-acquired knowledge.
TARGET AUDIENCE:
Senior or top-level IT staff possessing at a minimum MCSE-level certification in Microsoft Windows 2003. Operating-environment infrastructure architects with a solid understanding of Active Directory. Windows 2000/2003 Server administrators with a solid understanding of Active Directory. Escalation support staff (top tier only).
BUSINESS NEEDS: Accelerate time to resolution with proactive planning to keep your IT systems up and running. Learn to diagnose and resolve Active Directory issues with this hands-on workshop. Bring your I.T. Staff Troubleshooting skills up to the highest level.
BENEFITS: After completing this course, you will be able to: Examine in-depth the dependencies of Active Directory on DNS, and learn how to troubleshoot and diagnose DNS issues Gain a deeper understanding of the processes supporting directory replication, and troubleshoot and resolve directory replication issues. Diagnose and correct common FRS problems that lead to sysvol replication issues. Gain understanding of group policy processing and structures, and troubleshoot policy application failures.
SYLLABUS This workshop runs for a FULL 4 days. Attendees should anticipate consistent start and end times for each day. Early departure on any day is not recommended. Incoming Assessment - Attendees take a 25-question Module 4: File Replication Service examines the method by which quiz that baselines their knowledge. files in sysvol are structured and replicated. Attendees learn to track the progress of such files and understand possible causes of failure. Module 1: Active Directory Foundational Concepts Introduces some of the concepts and structures on Module 5: Client Logon. Discusses the potential causes of clients being which AD is based, including LDAP basics, the logical unable to authenticate against domain controllers and what steps are and physical structure of the AD database, FSMO role necessary to resolve such problems. holders, and the DCPromo process. Introduces the Module 6: Group Policy Processing. Provides information on the structure tools and terminology required for completion of all of group policies as they exist on clients and on servers, and introduces subsequent modules. additional tools specific to group policy support. Attendees describe a course of action required to resolve failures of group policy application. Module 2: Active Directory and DNS. Explains why AD is reliant on DNS to function properly. Teaches Outgoing Assessment. Attendees complete the quiz again and what every AD administrator needs to know about compare Incoming and Outgoing results to measure knowledge how AD uses DNS and about the symptoms, causes, transfer. and resolution to DNS problems. Action Planning Exercises. Attendees develop Action Plans to Module 3: Active Directory Replication. Focuses on improve real-world situations and/or implement proactive the mechanics by which directory changes are measures. transferred among domain controllers, and discusses possible replication problems and their solutions. Introduces tools that allow attendees to troubleshoot and monitor replication.
PRE-REQUISITES: To attend this WorkshopPLUS, a Premier Support contract is required Senior IT staff possessing at a minimum MCSE-level certification in Microsoft Windows 2003, OR Operating environment infrastructure architects with a solid understanding of Active Directory, OR Windows 2000/2003 Server administrators with a solid understanding of Active Directory, OR Escalation support staff (top-tier only). Version 2.0
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Active Directory: Backup and Disaster Recovery (MS0504) Audience
Duration
Level
Product
IT Capability
Senior IT staff
4 days
400
Active Directory Windows Server
Identity & Access Management
This 4-day WorkshopPLUS course provides participants with the knowledge and skills required to prepare for, recover from, or avoid specific Microsoft® Active Directory disasters.
TARGET AUDIENCE:
Senior or top-level IT staff possessing at a minimum MCSE-level certification in Microsoft Windows 2003. Operating-environment infrastructure architects with a solid understanding of AD. Windows 2000/2003 Server administrators with solid understanding of AD. Escalation support staff (top-tier only).
BUSINESS NEEDS: Organizations who wish to learn more about planning for Active Directory disaster scenarios and recovery.
BENEFITS: This workshop provides attendees with the skills and techniques to: Understand what it takes to prepare and avoid Active Directory Disasters Learn, in-depth, about many Active Directory disaster scenarios, including: Loss of critical services (e.g. DNS) Trusts with external domains fail FSMO disasters AD object deletion or corruption Domain Controller failures Loss of entire forest functionality SYSVOL data failures
SYLLABUS: Incoming Assessment. Attendees take a 25-question quiz
that measures their baseline knowledge. Module 1: Preparing for and Avoiding Disasters – Qualify what constitutes an outage of Active Directory: identify ways to prevent AD disasters; know what data should be collected in advance; and identify what information to communicate to business units. Module 2: Core Disaster Recovery Scenarios – Explore six core disaster scenarios, ranging from “Loss of Critical Services” to “Loss of Entire Forest Functionality”. Module 3: SYSVOL Scenarios – Investigate SYSVOL data failures, FRS component failures and GPO disasters. Module 4: Disasters Avoided Through Good Operational Practices – Adjust operational practices to avoid disasters associated with massive clock adjustments, USN rollback, and lingering objects.
FRS component failures GPO disasters Massive clock adjustments USN rollback Lingering objects
Module 5: Security Related Scenarios – Focus on prevention, including: Physical DC compromise, hacked DCs, and sidHistory elevation. Module 6: Relevant Changes In Future Releases - Review disaster recovery-related changes in Microsoft® Windows® Server 2008 Outgoing Assessment. Attendees complete the quiz again and compare Incoming and Outgoing results to measure knowledge transfer. Action Planning Exercises. Attendees develop Action Plans to improve real-world situations and/or implement proactive measures.
PRE-REQUISITES: To attend this WorkshopPLUS, a Premier Support contract is required Attendees should be experienced users of Active Directory on Windows Server 2000 and 2003 Ideally, they will have Windows administration experience and Will be comfortable using and troubleshooting Active Directory from past experience.
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Exchange Server 2007: Clustering (MS0505) Audience
Duration
Level
Product
IT Capability
Exchange Server administrators
4 days
300
Exchange 2007
Communication & Collaboration
The Exchange Server 2007: Clustering 4-day WorkshopPLUS course provides participants with the knowledge and skills necessary to effectively administer and support an Exchange Server 2007 cluster implementation. This course will cover the architecture changes and new clustering features such as Single Copy Cluster, Cluster Continuous Replication and Standby Continuous Replication. After covering the changes and new features the focus will be on installation, configuration and administration, monitoring and troubleshooting.
TARGET AUDIENCE: Exchange Server administrators that are planning to implement or manage cluster configurations on Exchange Server 2007.
BUSINESS NEEDS: Exchange Server 2007 offers clustering enhancements that can translate into better business continuity and uptime by providing both service and database redundancy.
BENEFITS: Gain deeper understanding of the new clustering features and architecture for Exchange Server 2007 Learn how to manage failovers in different scenarios Incorporate best practices in the workplace Troubleshoot key problem areas.
SYLLABUS: This workshop runs a full 4 days. Attendees should anticipate consistent start and end times for each day. Early departure on any day is not recommended.
Incoming Assessment - Attendees take a 25-question quiz that baselines their knowledge. Module 1: Introduction to Windows Clustering - Introduces the various flavours of Windows Server Clustering and provides an overview of the technical concepts and cluster specific components. Attendees will build a cluster at the end of this module. Module 2: Single Copy Cluster - Provides an in-depth understanding of the Exchange Single Copy Cluster (SCC) components. This module guides the attendees through a step-by-step SCC installation and configuration. SCC administration, monitoring, troubleshooting concepts, tools and best practices are explained and demonstrated, and used during specific lab exercises Module 3: Continuous Replication Technology - Provides detailed information on the improvements in terms of cluster architecture. Discussed are the architecture of an Exchange Server 2007 cluster implementation, the various resources available and the Exchange resources cluster dependencies. Module 4: Cluster Continuous Replication - Guides attendees through the planning and deployment phases of a Cluster Continuous Replication (CCR) solution. Provides in-depth information on how to implement CCR, how to manage failovers in a number of different scenarios, how to monitor a CCR solution and how to troubleshoot CCR issues. Module 5: Standby Continuous Replication - Guides attendees through the planning and deployment phases of a Standby Continuous Replication (SCR) solution. Contains step by step instructions on how to implement such a solution while applying the Microsoft best practices, how to manage failovers in a number of different scenarios, how to monitor a SCR solution and how to troubleshoot issues related to this solution. Outgoing Assessment - Attendees complete the quiz again and compare Incoming with Outgoing results to measure knowledge transfer. Action Planning Session - Attendees develop Action Plans to improve real-world situations and/or implement proactive measures.
PRE-REQUISITES: To attend this WorkshopPLUS, a Premier Support contract is required Completed Microsoft Windows Server 2003 training or have a working knowledge of this technology. Completed Exchange Server 2007 or Exchange Server 2003 training or have a working knowledge of these technologies. Be familiar with general Windows Server 2003 and Exchange Server 2007 or Exchange Server 2003 architecture, security, networking and diagnostics tools prior to attending this workshop.
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Exchange Server 2007: Database Recovery (MS0506) Audience Exchange Server Administrators
Duration 4 days
Level 300
Product
IT Capability
Exchange 2007
Communication & Collaboration
The Exchange Server 2007: Database Recovery WorkshopPLUS course provides participants with the skills required to successfully back-up, restore, repair, and recover Exchange Server 2007 databases. Technical reviews of Exchange architecture, transaction log mechanics, and the “Online Backup” API are combined with hands-on labs and exercises to offer a targeted and practical classroom experience. This course is scoped to Exchange 2007, with most material also applying to Exchange 2003. Version differences will be noted during instruction and/or in the workbook.
TARGET AUDIENCE:
Exchange Server administrators that are seeking 300-level knowledge of database recovery practices. Participants should have in-depth, hands-on experience with Exchange 2003 or 2007 before enrolling in the class.
BUSINESS NEEDS:
Attendees learn how to provide quick and confident response to Exchange database-recovery situations, thus reducing the time required for service restoration and the need to involve Premier in routine recovery scenarios. This course includes an Incoming Assessment to baseline knowledge and an Outgoing Assessment to measure knowledge transfer. Advice about general disaster planning and server management is not included.
BENEFITS:
Through the course of this WorkshopPLUS, you will Understand the basic architecture of an Exchange Server 2007 system Understand ESE database fundamentals relevant for data recovery Develop in-depth understanding of the recovery process and troubleshoot recovery failures Diagnose Exchange Server database and log file failures Utilize data recovery and analysis tools Learn how to reduce downtime when performing Exchange Server database recovery Use the Exchange Disaster Recovery Analyzer (ExDRA) to investigate database failures Review and utilize SP2-specific database-recovery features.
SYLLABUS: This workshop runs a full 4 days. Attendees should anticipate consistent start and end times for each day. Early departure on any day is not recommended. Incoming Assessment - Attendees take a 25-question quiz that baselines their knowledge. Module 1: Exchange 2007 Fundamentals - Provides an overview of Exchange architecture and structure. Attendees are introduced to the terms Organization, Administrative Group, Routing Group, and Storage Group. Explains the functionality of the Recipient Update Service. Covers how Active Directory accounts are assigned to Exchange mailboxes. Module 2: Transaction Log Replay - Covers how transaction logs interact with the database files under a variety of conditions. Attendees learn about transaction logging by making file copy backups of various databases. Attendees restore these files and successfully integrate new information into the databases by replaying transaction logs into them. Module 3: Online Backups - Provides information on working with online backups and using Microsoft Windows NTBackup to create online backups. Describes the different types of backups, the internal backup process for online backups, how to successfully restore from an online backup, and setting backup cycles. Module 4: Recovery Storage Groups - Explains the problems solved by the Recovery Storage Group. Provides enough detail about how the Recovery Storage Group works so that participants know how to use it creatively and appropriately. Module 5: Database Recovery Center - Explains the problems solved by the Database Recovery Center. Outgoing Assessment - Attendees complete the quiz again and compare Incoming with Outgoing results to measure knowledge transfer. Action Planning Session - Attendees develop Action Plans to improve real-world situations and/or implement proactive measures.
PRE-REQUISITES: To attend this WorkshopPLUS, a Premier Support contract is required In-depth experience administering an Exchange system; Exchange 2003 or Exchange Server 2007 experience is preferred Hands-on experience supporting an Exchange Server infrastructure Familiarity with general Exchange Server database architecture and terminology. Version 2.0
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Exchange Server 2007: Mail Flow and Transport (MS0507) Audience
Duration
Level
Product
IT Capability
Messaging professionals
4 days
300
Exchange Server 2007
Communication & Collaboration
The Exchange Server 2007: Mail Flow and Transport 4-days WorkshopPLUS course provides participants with a deeper understanding of Exchange Server 2007 transports and specifically the Hub and Edge roles. The workshop covers architecture, server roles and configuration, and basic troubleshooting. The workshop provides a technical drilldown into transport technologies. Areas covered include basic transport concepts, how transport differs in Exchange Server 2007 from Exchange Server 2003, creation and management of the major transport components, the implementation and responsibilities of the Transport Service and the Transport Worker Processes, and the architecture of the Hub and Edge roles.
TARGET AUDIENCE:
The workshop is designed for Messaging professionals who want to deepen their knowledge and expertise with Exchange Server 2007 mail flow and transport.
BUSINESS NEEDS: Upon successful completion of this workshop a migration to Exchange 2007 will be enabled in a smoother and less costly migration.
BENEFITS: Upon successful completion of this workshop, participants will be able to: Implement the new transports and roles Improve mail flow Troubleshoot and resolve mail flow and transport issues.
SYLLABUS: This workshop runs a full 4 days. Attendees should anticipate consistent start and end times for each day. Early departure on any day is not recommended. Incoming Assessment. Attendees take a 25-question quiz that baselines their knowledge. Module 1: Introduction to Exchange Server 2007 Mail Flow and Transport. This module describes basic transport concepts of Exchange Server 2007, conceptual differences in transport between Exchange Server 2003 and Exchange Server 2007, the new transport features, and the architecture of the transport pipeline. Module 2: Transport Core. This module describes the core transport components that are shared by both the Hub Transport and Edge Transport roles.
Module 6: Hub Transport Role. This module focuses on the specific features unique to the Hub Transport Role. It focuses primarily on the Hub-centric Categorizer Stages, ResolveEngine, and Routing and Conversion. It also discusses Hub Transport Agents, the Store driver, and MAPI delivery. Module 4: Edge Transport Role. This module provides a deep dive into the Edge Transport role, along with its dependencies and function within an Exchange Server 2007 organization. Outgoing Assessment. Attendees complete the quiz again and compare Incoming and Outgoing results to measure knowledge transfer.
PRE-REQUISITES: To attend this WorkshopPLUS, a Premier Support contract is required Attendees should have at least 1 year of experience in day-to-day Exchange Server administration.
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SharePoint Server 2007 Administration and Troubleshooting (MS0508) Audience SharePoint Administrators
Duration 4 days
Level 300
Product
IT Capability
SharePoint
Communication & Collaboration
The Microsoft Office SharePoint Server 2007: Administration and Troubleshooting 4-day WorkshopPLUS course addresses the depths of Microsoft Office SharePoint Server 2007 (MOSS) deployment, configuration, security, operations, backup & restore, and troubleshooting. MOSS administrators will walk away with a firm grasp of the technical concepts required to successfully operate this world-class collaboration infrastructure. TARGET AUDIENCE: SharePoint Administrators
BUSINESS NEEDS: Enhance the administration and troubleshooting skills of key MOSS staff Gain a better understanding of MOSS deployment and compose a better upgrade or migration plan Improve the health of the MOSS infrastructure and reduce the frequency and severity of incidents.
BENEFITS: Acquire skills and techniques to help perform the following tasks: Understand the mechanics of MOSS deployment and the various upgrade/migration options Learn recommended best practices for building a farm Configure operations and applications management, and the shared service provider Deep-dive into farm, web application, site, and content security Operations, operations, operations! Prepare for and Recover from a disaster Identify symptoms; configure diagnostic logging and troubleshooting best practices.
SYLLABUS: This workshop runs a full 4 days. Attendees should anticipate consistent start and end times for each day. Early departure on any day is not recommended. Incoming Assessment - Attendees commence with a 25-question quiz that baselines their knowledge. Module 1 – Overview: Review basic topics such as MOSS architecture and features, the distinct members of the MOSS family and product administration. Module 2 – Deployment: Explore upgrade and migration options and then walk through the setup process. Module 3 – Configuration: Configure Operations Management, Application Management, the Shared Service Provider, and SSP Administration. Module 4 – Security: Understand Farm, Web Application, Site, and Content security options – including authentication, authorisation, policies, and capabilities like Information Rights Management. Module 5 – Operations: Investigate monitoring solutions System Monitor, MOM 2005 and SCOM 2007. Review performance measurement and tuning techniques. Deep-dive into Search administration. Wrap-up with content reorganization, content deployment, and software updates. Module 6 - Backup & Restore: Understand how to respond to either a content restoration request or a system recovery scenario using the tools provided in MOSS. Module 7 – Troubleshooting: Review the tools and techniques used by Microsoft Premier Field Engineers to investigate and troubleshoot common scenarios. Outgoing Assessment - Attendees re-take the quiz and compare Incoming with Outgoing results to measure knowledge transfer. Action Planning Session - Attendees develop Action Plans to improve real-world situations and/or implement proactive measures.
PRE-REQUISITES: To attend this WorkshopPLUS, a Premier Support contract is required At least 1 year experience with administering MOSS 2007 or SharePoint Portal Server 2003 is recommended.
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SharePoint 2007 Backup, Recovery and Availability (MS0509) Audience
Duration
Level
SharePoint Server 3.0 Administrators
4 days
300
MOSS 2007 administrators
Product MOSS 2007
IT Capability Enterprise Content Management
The SharePoint 2007: Backup, Recovery and Availability 4-day WorkshopPLUS course provides attendees with the knowledge and skills to recover from disaster and implement availability and business continuity solutions in a Windows SharePoint Services 3.0 or Microsoft Office SharePoint Server (MOSS) 2007 environment. The modules in this workshop focus on both new and proven methods for implementing disaster recovery and high availability. The workshop is taught by using a mixture of presentations and hands-on lab exercises delivered in virtualized environments. This provides attendees with practice to reinforce their understanding of backup, recovery and availability concepts, best practices and tools. TARGET AUDIENCE: This workshop is intended for experienced Windows SharePoint Services 3.0 / Office SharePoint Server 2007 administrators and support staff. Database administrators who manage and maintain Windows SharePoint Services 3.0/Office SharePoint Server 2007 databases may also benefit from this workshop. BUSINESS NEEDS: This course will benefit organizations that are planning to or have already implemented a Windows SharePoint Services 3.0 or Office SharePoint Server 2007 environment and wish to learn more about backup, recovery and availability. BENEFITS: After completing this course, attendees will be able to: Track the cost and impact of each server role failure. Understand the disaster recovery and high availability Understand how to backup, restore and recover from a options available in Windows SharePoint Services 3.0 disaster using various tools and techniques. and Office SharePoint Server 2007. Explain the different server roles, how they interact with each other and the high availability options available with each role. SYLLABUS: Incoming Assessment - Attendees take a 25-question quiz Individual items. that baselines their knowledge. Site collections and individual sites. Module 1: Introduction - This module compares the Web applications and databases. disaster recovery and high availability options in Office Server roles and customizations. SharePoint Server 2007 and Windows SharePoint Services Server farm. 3.0 with previous versions of SharePoint. This module also discusses disaster recovery and high availability planning Module 4: Availability - This module covers the various considerations. methods for ensuring high availability of a SharePoint Module 2: Server Roles and Data Components - This environment including: module discusses the various server roles in a SharePoint Application and Web Front End load balancing. farm and the data components that should be considered Database mirroring. in any disaster recovery plan and backup procedure. Log shipping. Module 3: Backup and Recovery - This module discusses Failover clustering. backup and recovery processes and tools for SharePoint Outgoing Assessment - Attendees complete the quiz server roles and data components at various levels again and compare Incoming and Outgoing results to including: measure knowledge transfer. Action Planning Exercises - Attendees develop Action Plans to improve real-world situations and/or implement proactive measures. PRE-REQUISITES:
To attend this WorkshopPLUS, a Premier Support contract is required Attendees should have experience with administering or supporting Windows SharePoint Services 3.0 or Office SharePoint Server 2007. An understanding of Microsoft SQL Server 2005/2008 administration is preferred.
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SCOM 2007 R2: Monitoring, Optimizing and Troubleshooting (MS0510) Audience
Duration
Level
Product
IT Capability
Administrators
4 days
300
SCOM 2007
Desktop Device and Server Management
This WorkshopPLUS course provides participants with a deep understanding of how to use System Center Operations Manager to monitor an organization’s infrastructure. The workshop provides a technical drill-down into various aspects of the Ops Mgr technology with a strong emphasis on hands-on labs. Upon successful completion of this workshop, participants will have the knowledge to take control of an Operations Manager 2007 infrastructure and to extend its monitoring reach. Their improved understanding and expertise will allow them to react to business requirements with greater confidence and speed. This workshop contains Level 300-400 content. Please review the “Target Audience” information (on the next page) and contact your Microsoft Services representative to ensure that this workshop is appropriate to the student’s experience and technical expertise. TARGET AUDIENCE: Administrators who are responsible for maintaining the Operations Manager infrastructure and for ensuring the ongoing availability of Operations Manager service itself. Attendees should have a minimum of 1 year experience with day-to-day Operations Manager 2007 administration and prior knowledge of management packs.
BUSINESS NEEDS: This course is suitable for organizations looking to develop knowledge on how to take control of their Operations Manager 2007 infrastructure in order to be able to react to changing business requirements with confidence and speed.
BENEFITS: Upon completion of this course, attendees will be able to understand how to: Use PowerShell and scripting; Design the architecture for an Ops Mgr deployment; Implement notifications; Secure an Ops Mgr installation; Report and create custom reports; Implement best practices on common management packs; Implement audit collection services; Monitor cross-platform servers and SNMP devices; Use troubleshoot and disaster recovery techniques. Monitor client and distributed applications;
SYLLABUS: This workshop runs a FULL 4 days, starts with an Incoming Assessment and ends with an Outgoing assesment. Attendees should anticipate consistent start and end times for each day. Module 1: Operations Manager 2007 – Major Module 5: Monitoring UNIX Servers and SNMP Devices. concepts. Fundamental Ops Mgr concepts. Module 6: Distributed Application Monitoring and Service Level Tracking. Module 2: Architecture and Design. Describes the Ops Mgr databases and server components, Module 7: PowerShell, Scripting, and Management Pack agent functions, network data flows, consoles Development. and infrastructure. Module 8: Notification Module 3: Security. Focuses on Ops Mgr Module 9 Reporting and Creating Custom Reports required accounts, database security, role Module 10: Audit Collection Services based security, “Run-as” execution, security Module 11: Troubleshooting and Disaster Recovery principles, certificate authentication, gateway servers, and using certificates Action Planning session - Attendees develop Action Plans to Module 4: Active Directory, SQL Server, SMS, and improve real-world situations and/or implement proactive Exchange Server Management Packs. Best measures. practices for configuring and tuning these management packs.
PRE-REQUISITES: To attend this WorkshopPLUS, a Premier Support contract is required The target audience should have 1 year experience with day to day Operations Manager 2007 administration.
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SQL Server 2005/2008: Performance Tuning & Optimization (MS0511) Audience
Duration
Level
Product
IT Capability
SQL Server Database Administrator
4 days
300
SQL Server 2005
Data Management
The SQL Server 2005/2008: Performance Tuning & Optimization 4-day WorkshopPLUS course provides information on SQL Server 2005 general architecture, index and page structures, Locking and Concurrency, Tools and monitoring of SQL Server performance using SQL Management Studios, an introduction to DMV’s, Query optimization, Scalability and inside to SQL OS, Memory architecture and programming efficiency. The course takes an in-depth look at Analyzing performance counters, New Profiler Event Features, blocking, and key Dynamic Management Views for performance tuning. Tools such as Performance Monitor and sqldiag (a unified data collection tool developed by Microsoft SQL Server support) are covered in detail. This course also explores stored procedure optimization, T-SQL programming best practices, auto-parameterization, lock escalation, statistics, memory structure, and CLR basics. This course includes a detailed workbook and hands-on labs.
TARGET AUDIENCE:
SQL Server Database Administrator, Database Architect, Capacity Planning Specialist, Quality Assurance Tester, Senior Help Desk Specialist. Database Application Developers, ISV Program Managers.
BUSINESS NEEDS: This course is suitable for organizations looking to develop knowledge on current tools and techniques to assist with performance tuning their SQL Server 2005 environment.
BENEFITS: Upon completion of this course, attendees will be able to understand how to: Explore SQL Server 2005 Architecture Investigate SQL Server 2005 Table & Index Structures Discover Performance Tools and Monitoring Techniques Understand Dynamic Management Views (DMVs) Optimize Queries & Improve Scalability Examine Memory Management Improve Programming Efficiency.
SYLLABUS: This workshop runs a FULL 4 days. Attendees should anticipate consistent start and end times for each day.
Incoming Assessment. Attendees take a 25question quiz that baselines their knowledge. Module 1: SQL Architecture and Memory. Provides an overview of SQL Server architecture and Windows Memory Management. Module 2: Table and Index Structure. Covers the behavior and use of various index structures and discusses best practices. Module 3: Performance Tools and Monitoring. Introduces SQL Management Studio reports, tracing methods, Performance Monitor analysis, the SQLDIAG diagnostics collection utility, and the Database Engine Tuning Advisor. New SQL Server 2008 tools such as Activity Monitor and Management Data Warehouse are discussed. Module 4: Locking and Concurrency. Focuses on lock and lock management concepts, batch and
transaction concepts, and resolution of deadlock and blocking issues. Module 5: Query Optimization. Describes how the Query Optimizer uses indexes and other information to determine the most efficient method of accessing data. Attendees are shown how that understanding is applied to information from the monitoring tools to show attendees how to identify and improve efficiency of poor performing queries. Module 6: Programming Efficiency. Explains how to leverage stored procedures, describes best practices for query design, and explores database design factors that affect performance. Module 7: Resource Governor. Provides and introduction to Resource Governor and explores steps to implementing it. Outgoing Assessment - Attendees complete the quiz again and compare Incoming and Outgoing results to measure knowledge transfer. Action Planning session - Attendees develop Action Plans to improve real-world situations and/or implement proactive measures.
PRE-REQUISITES: To attend this WorkshopPLUS, a Premier Support contract is required The target audience should have 1-2 years experience with SQL Server. The workshop is not aimed at developers who wish to learn in depth CLR and programming in TSQL. The Course is targeted at 300 Level.
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SQL Server 2008: for Administrators (MS0514) Audience SQL Server Database Administrator or Developer
Duration
Level
Product
IT Capability
4 days
300
SQL Server 2008
Data Management
The SQL Server 2008: for Administrators 4-day WorkshopPLUS course introduces new features and enhancements in SQL Server 2008, and covers installation and upgrade scenarios, high availability features, backup and restore scenarios, monitoring tools, and security. Students will gain experience and confidence through interactive, break-fix labs designed to provide hands-on experience with optimizing the management of SQL Server 2008. This course is available exclusively for Microsoft Premier Support customers. This course contains Level-300 content. Please review the student criteria information (below) and contact your Microsoft Services representative to ensure that this workshop is appropriate to the students’ experience and technical expertise.
TARGET AUDIENCE:
To ensure the high-quality knowledge transfer expected by the attendees of this 4-day workshop, class size is limited to a maximum of 16 students who have at least 1-2 years of experience working with SQL Server as database administrators or database developers.
BUSINESS NEEDS: Learn the tools and techniques needed to install, configure, secure, and maintain SQL Server 2008. BENEFITS: The SQL Server 2008: for Administrators workshop provides participants with the skills and techniques to help them understand the following: Differences between SQL Server 2005 and SQL Server 2008 / SQL Server 2008 installation and upgrade High availability and disaster recovery / New tools and monitoring Security / Mirroring
SYLLABUS: This workshop runs a FULL 4 days. Attendees should anticipate consistent start and end times for each day.
Incoming Assessment. Students take a 25-question quiz that measures their baseline knowledge. Module 1: Introduction and Overview of SQL Server 2008. Provides a brief overview of the enhancements and new features in SQL Server 2008, such as SQL Server database file initialization, enhanced database mirroring, enhanced database mirroring. These features are described in more detail in the subsequent modules. Module 2: Installation, Upgrade, and Migration to SQL Server 2008. Covers techniques for installing, upgrading, and migrating to Microsoft SQL Server 2008. It also covers preinstallation and post-installation tasks that should be performed as part of an upgrade process. In addition, the module introduces the Upgrade Advisor tool used in upgrade process. Module 3: SQL Server Management and Troubleshooting Tools. Covers best practices for monitoring, and monitoring tools such as Activity Monitor, Dynamic Management Views, Management Studio reports, and SQLDIAG. Module 4: Disaster Recovery, Backup and Restore, and Optimizing Storage. Covers disaster recovery concepts and planning; database backup and restore enhancements; data fileinitialization, data and backup compression, database snapshots, and the use of spare columns.
Module 5: Advanced SQL Server 2008 Management. Covers advanced methods of administering SQL Server 2008 by utilizing Registered Servers, Target/Master Servers, and Central Management Servers (CMS) to administer multiple servers in an enterprise environment. Module 6: Database Mirroring Architecture and Enhancements in SQL Server 2008. Covers SQL Server 2008 enhanced features for familiar technologies, including Database Mirroring, Failover Clustering, Log Shipping, and Replication. Module 7: SQL Server 2008 Security. Introduces new security concepts and the hierarchical security model used in SQL Server 2008. Module 8: Implementing Replication in SQL Server 2008. Provides a high-level overview of replication, which is used by SQL Server 2008 to distribute data and database objects between databases. Replication uses a number of agents that are run as jobs and help track changes and distribute data. Module 9: SQL Server 2008 Failover Clustering. This module provides an overview of clustering. The focus is on the enhancements made to clustering in SQL Server 2008. Outgoing Assessment. Students complete the quiz again and compare Incoming and Outgoing results to measure knowledge transfer and to discuss the questions. Action Planning Exercises. Students develop Action Plans to improve real-world situations and/or implement proactive measures.
PRE-REQUISITES: To attend this WorkshopPLUS, a Premier Support contract is required To ensure the high-quality knowledge transfer expected students have at least 1-2 years of experience working with SQL Server as database administrators or database developers.
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Advanced .NET Debugging (MS0512) Audience Senior developers Testers Support-personnel
Duration
Level
Product
IT Capability
400
.Net Framework 1.1 / 2.0
Development
4 days
The Advanced .NET Debugging 4-day WorkshopPLUS course develops the skills required to troubleshoot and resolve common scenarios such as hangs, crashes, and memory leaks in both WinForms and ASP.NET applications using various tools and techniques. Coverage includes both Microsoft .NET Framework 1.1 and 2.0 and focuses on debugging both during testing and after the application has been released into production. Attendees must be experienced application developers who understand foundational concepts such as processes, threads, call stacks, memory management, and some experience with debugging tools.
TARGET AUDIENCE:
This course is targeted at senior developers, testers, and third-tier escalation support-personnel with application development and debugging experience.
BUSINESS NEEDS:
Companies that are about to embark on a major testing phase of a .Net development project Companies running .Net applications in production and that experience failures that are difficult to diagnose and troubleshoot Senior Developer and Testers who want to develop deeper technical skills and knowledge around .Net debugging.
BENEFITS: You will learn basic Win32 usermode debugging using WinDbg. In troubleshooting the .NET environment using debuggers, attendees will also learn how to examine a managed module, how Garbage collection (GC) works and examine Common Library Runtime (CLR) internals. Each module has review questions that test the knowledge transfer of the objectives. At the end of the course, attendees will be able to setup and use a debugger to locate issues in their .NET applications.
SYLLABUS: This workshop runs a full 4 days. Attendees should anticipate consistent start and end times for each day. Early departure on any day is not recommended. Incoming Assessment. Attendees take a 25-question quiz that baselines their knowledge. Module 1: Introduction to .NET Debugging. Explains the differences between Unmanaged (native) and managed (.NET) debugging, and explore the tools required for successful debugging. Module 2: CLR Fundamentals. Explores the physical layout of a managed assembly, the native CLR structural hierarchy, managed objects, and the role that JIT compilation plays in managed execution. Module 3: .NET Memory Management. Examines .NET memory management including the Garbage Collector (GC) and Finalisers.
Module 4: Troubleshooting Hangs. Defines, parses, and troubleshoots “hang” scenarios in WinForms and ASP.NET applications. Module 5: Troubleshooting Exceptions. Dives into the different types of exceptions, including those that go unhandled in WinForms and ASP.NET applications. Module 6: Additional Debugging Tools. Reviews additional tools and debugging scenarios. Outgoing Assessment. Attendees complete the quiz again and compare Incoming and Outgoing results to measure knowledge transfer. Action Planning session. Attendees develop Action Plans to improve real-world situations and/or implement proactive measures.
PRE-REQUISITES: To attend this WorkshopPLUS, a Premier Support contract is required Development experience in .NET environment Development experience in Win32 C/C++ programming
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Performance Monitor: Monitoring Vital Signs (MS0513) Audience
Duration
Level
Product
IT Capability
IT professional
3 days
200-300
Perforrmance monitor
Identify and Access Management
The Performance Monitor; Monitoring Vital Signs 3-day WorkshopPLUS course provides participants with the skills necessary to properly analyze and troubleshoot the overall health of the Windows server. This course reviews key performance counters that validate operating system and hardware health. The course provides multiple real-world examples of troubleshooting performance issues with Active Directory, Internet Information Services, Exchange Server, and SQL Server.
TARGET AUDIENCE:
To ensure the high-quality knowledge transfer expected by the attendees the attendees are targeted as IT professional staff.
BUSINESS NEEDS: Attendees can analyze the most common performance issues using key counters at the company They can apply concepts learned in the class to real-world scenarios Attendees will be introduced in using the new features in Performance Monitor in Windows Server 2008 and Windows Vista and can share this knowledge within the company.
BENEFITS: Upon successful completion of this workshop, participants will understand how to use Performance Monitor, Server Performance Advisor, and Windows Reliability and Performance Monitor, and will be able to analyze environments running Windows Server 2003, Windows Server 2008, and Windows Vista.
SYLLABUS: This workshop runs a full 3 days. Attendees should anticipate consistent start and end times for each day. Early departure on any day is not recommended. Incoming Assessment. Attendees take a 25-question quiz that baselines their knowledge. Module 1: Performance Monitor Introduction and Optimization. This module provides an introduction to Performance Monitor including basic use and analysis techniques. Module 2: Analyzing Disk Storage Performance. This module provides an overview of storage and recommended counters for analyzing storage issues. It includes several real-world examples. Module 3: Analyzing Kernel Memory Performance. This module provides an overview of kernel mode memory and recommended counters for analyzing kernel memory performance. It includes several real-world examples. Module 4: Analyzing User Mode Performance: This module provides an overview of user mode memory and recommended counters for analyzing user mode performance issues. It includes several realworld examples.
Module 5: Monitoring the Network Interface. This module provides an overview of the network interface and recommended counters for analyzing network performance issues. It includes several real-world examples. Module 6: Analyzing Processor Usage. This module provides an overview of processor objects and recommended counters for analyzing processor issues. It includes several real-world examples and Hyper-V suggestions. Module 7: Monitoring Performance by Using Service Performance Advisor. This module provides an overview of Service Performance Advisor configuration and usage. It includes several real-world examples. Module 8: Windows Reliability and Performance Monitor. This module focuses on enhancements to Performance Monitor in Windows Server 2008 and Windows Vista over previous operating systems. Module 9: Complete Server Analysis. This module provides an analysis of a real-world server example drawing on the techniques and knowledge gained throughout the course. Outgoing Assessment. Attendees complete the assessment and compare Incoming and Outgoing results to measure knowledge transfer. The instructor discusses each question and clarifies key concepts as needed.
PRE-REQUISITES: To attend this WorkshopPLUS, a Premier Support contract is required The attendees must have at least 2 – 3 years of experience with Windows Server 2003, Windows Vista, of Windows Server 2008.
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IIS 7.5 – Administration & Troubleshooting (MS0515) Audience
Duration
Level
Products
IT Capability
Architects, administrators and support personnel
4 days
300
IIS 7.5
Desktop, Device & Server Management
This session provides a comprehensive inside view of IIS 7.5 architectures and core components along with scenario based labs for troubleshooting real world problems.
TARGET AUDIENCE:
This session is designed for architects, administrators and support personnel who are familiar with IIS administration. Participants who have experience with previous versions of IIS 5.0 and IIS 6.0 will also find this workshop useful for learning the concepts and advancement made in troubleshooting tools.
BUSINESS NEEDS: This session is ideal for organisations who have invested in Microsoft Web Platform or those who are considering doing so in the future. It will provide architects and support teams with the necessary skills to successfully deploy IIS 7.5 within their organisations and ensure they understand how to operate and troubleshoot the problems effectively.
BENEFITS: Understand the key features of IIS 7.5 and the underlying architecture; Architect and operate a typical web farm for serving enterprise applications or building hosting platform; Understand Security improvements and how it affects Intranet and Internet facing applications; Effectively troubleshooting common problems and benefit from new tools.
SYLLABUS: Module 1: Windows 2008 Concepts Provides a high-level overview of the key areas of Windows Server 2008 as it relates to IIS 7.5 Module 2: IIS 7.5 Deployment Covers multiple IIS 7.5 installation methods and options. Also covers tools available for upgrade and migration. Real-world scenarios are used to highlight deployment best practices. Module 3: IIS 7.5 Architecture Describes the internal architecture and core components of IIS 7.5. Students examine examples of how each component impacts IIS, and how to use this knowledge to maintain and improve the performance of Web servers. Module 4: Configuration Mechanism Describes the new IIS 7.x configuration system and how the various pieces interact. This module introduces the new IIS Manager for delegating features for non-administrators. The distributed configuration model is covered in detail here.
Module 5: Security Covers security enhancements to IIS 7.5 that can be used to secure applications at levels more granular than previous versions allowed. The hands-on labs provide the administrators a chance to configure request filtering, SSL, isapiCgiRestrictions etc., to improve security. Module 6: Supportability Describes the new troubleshooting tools in IIS 7.5 and how they can be used to diagnose and resolve issues in a timely manner. Module 7: Scenario Based Labs Presents key scenarios that students solve without detailed assistance from the instructor. Configuration errors, permission problems, start-up problems are some examples of real world issues addressed in this section
PRE-REQUISITES: No Previous IIS experience is required however familiarity with Windows 2008/2008 R2 Operating System and basic concepts of Web application administration is desirable.
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SharePoint 2010: Administration (MS0516) Audience
Administrators
Duration
4 days
Level
300
Products
IT Capability
SharePoint 2010
Desktop, Device & Server Management
The SharePoint 2010: Administration 4-day WorkshopPLUS course provides in-depth coverage of Microsoft® SharePoint Foundation 2010 deployment, configuration, security, operations, backup, and restore. Students are also introduced to some key enterprise features of SharePoint Server 2010, including Search. SharePoint administrators will gain a firm grasp of the technical concepts required to successfully operate this collaboration infrastructure. This workshop contains Level 300 content. Please review the target-audience information (next page) and contact your Microsoft Services representative to ensure that this workshop is appropriate to the students’ experience and technical expertise. TARGET AUDIENCE: This session is designed for SharePoint administrators who will gain a firm grasp of the technical concepts required to successfully operate a collaboration infrastructure. This workshop contains Level 300 content. Please review the pre-requisites target-audience information (bottom of this page) and contact your Microsoft Services representative to ensure that this workshop is appropriate to the students’ experience and technical expertise.
BUSINESS NEEDS: The SharePoint 2010: Administration 4-day WorkshopPLUS course provides in-depth coverage of Microsoft® SharePoint Foundation 2010 deployment, configuration, security, operations, backup, and restore BENEFITS: The SharePoint 2010: Administration workshop provides participants with the skills and techniques that help them perform the following tasks: SharePoint 2010 deployment SharePoint general administration and service applications management Farm, Web application, site, and content security configuration Patch management Disaster preparation and recovery SYLLABUS: Incoming Assessment. Students take a 25-question quiz Module 6: Search. Learn the SharePoint 2010 search that measures their baseline knowledge. architecture and the server roles associated with the search Module 1: Deployment Planning and Installation. service. Understand how to set up search within a farm Understand the key decisions to be made when planning environment and how to configure various search and deploying a SharePoint Foundation (SPF) farm components. deployment to support a corporation, department, or Module 7: Patch Management. Explore the various types of team. patches that are available, patch release cycles, and patch Module 2: General Administration and Service installation techniques. Applications Explore the new central administration Module 8: Performance and Health. Understand the new features in SharePoint 2010. Understand the general features in SharePoint 2010 to improve scalability and Shared Services Architecture and how Shared Services are performance of large lists. Explore the developer dashboard created and managed. and HTTP request monitoring. Explore the health framework Module 3: Upgrade. Learn the various options for and how it can be leveraged to monitor and manage the upgrading an existing SharePoint environment to overall health of a SharePoint 2010 server farm. SharePoint Foundation 2010. Outgoing Assessment. Students complete the quiz again and Module 4: Business Continuity Management. Understand compare Incoming and Outgoing results to measure the changes to backup and restore strategies introduced in knowledge transfer and to discuss the questions. SharePoint 2010. Module 5: Security. Explore the security options with Central Administration, how to apply security to a SharePoint site, and how claims-based authentication works with SharePoint. PRE-REQUISITES: To ensure the high-quality knowledge transfer students expect from this 4-day workshop, class size is limited to a maximum of 16 students who meet the following criteria (This is not a beginner’s workshop.): Minimum of 6 months previous experience administering SharePoint 2010 or MOSS 2007 Microsoft Certified System Engineers or those with similar experience
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SharePoint 2010: Backup, Recovery, and Availability (MS0518) Audience
Administrators
Duration
4 days
Level
300
Products
IT Capability
SharePoint 2010
Desktop, Device & Server Management
The SharePoint 2010: Backup, Recovery, and Availability 4-day WorkshopPLUS course provides students with the knowledge and skills to recover from disasters, and to implement availability and business continuity solutions in a Microsoft SharePoint Foundation 2010 or Microsoft SharePoint Server 2010 environment. The modules in this workshop focus on the available options for implementing disaster recovery and high availability in SharePoint 2010. This workshop contains Level 300 content. Please review the pre-requisite information and contact your Microsoft Services representative to ensure that this workshop is appropriate to the student’s experience and technical expertise.
TARGET AUDIENCE:
This workshop is ideally suited to students who want to develop deeper skill sets in the key areas of backup, recovery, and availability in Microsoft SharePoint Foundation 2010 or Microsoft SharePoint Server 2010.
BUSINESS NEEDS: The workshop includes a mixture of presentations and hands-on lab exercises delivered in virtualized environments. This provides students with practice to reinforce their understanding of backup, recovery, and availability concepts, best practices, and tools.
BENEFITS: After completing this course, students will be able to understand: The disaster recovery and high availability options available in SharePoint Foundation 2010 and SharePoint Server 2010. The different server roles, how they interact with each other, and the high availability options available with each role. The cost and impact of a failure in each server role. How to backup, restore, and recover from a disaster using various tools and techniques. The tools covered include built-in tools, SQL Server tools and Data Protection Manager 2010. SYLLABUS: Incoming Assessment. Students take a 25-question quiz Module 4: Disaster Recovery. Discusses the options for a full farm that measures their baseline knowledge. recovery, as well as options for scripting an installation for the purpose Module 1: Overview and Concepts. Discusses the of recovery. Also covers some possible options for stand-by data concepts of Disaster Recovery and High Availability and centers. the data components specific to SharePoint 2010 that Module 5: Availability. Focuses on the options for redundancy and must be protected. Compares the new options to those in availability of a SharePoint farm. The discussion items include network the previous version of SharePoint. Discusses the tools load balancing, database availability, and service application available for Backup and Recovery. redundancy. Module 2: Backup and Recovery: Content. Begins the Outgoing Assessment. Students complete the quiz again and compare discussion on backup and recovery of content databases, Incoming and Outgoing results to measure knowledge transfer and to granular backup options and Remote BLOB storage. discuss the questions. Module 3: Backup and Recovery: Service Applications. Action Planning Exercises. Students develop Action Plans to Covers service applications in SharePoint 2010 and how improve real-world situations and/or implement proactive they differ from the Shared Service Providers in MOSS measures. 2007. Discusses the backup and recovery options for search and other service applications. PRE-REQUISITES: To ensure the high-quality knowledge transfer students expect from this 4-day workshop, class size is limited to a maximum of 16 students who meet the following criteria (This workshop contains Level 300 content and is not a beginner’s workshop): Experienced Windows SharePoint Services 3.0/Microsoft Office SharePoint Server 2007 and/or SharePoint 2010 administrators and support staff. Database administrators who manage and maintain Windows SharePoint Services 3.0/Microsoft Office SharePoint Server 2007 and/or SharePoint 2010 An understanding of Microsoft SQL Server 2005 or Microsoft SQL Server 2008 administration is preferred.
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