Toll-Free Numbers To Assist You 24-Hour Roadside Assistance in Tidewater, Virginia 757.631.1700

MEMBER GUIDE

24-Hours Roadside Assistance Outside of Area 800.AAA.HELP Request Roadside Assistance Online AAA.com/RoadsideAssistance Insurance Services

877.222.2245

Travel Services

800.501.4222

Car Care Centers

877.744.7222

AAA-Can Save You Every Day!

Membership and Other Services 800.501.4222

AAA Tidewater Virginia Locations Corporate Center I

Norfolk

5366 Virginia Beach Blvd. Virginia Beach, VA 23462 (757) 233-3800

330 W. 22nd St., Suite 101 Norfolk, VA 23517 (757) 622-5634

Chesapeake I

Suffolk Center I

111 Kempsville Rd. Chesapeake, VA 23320 (757)-547-9741

3529 Bridge Rd. Suffolk, VA 23435 (757) 397-5941

Hampton Center I

Virginia Beach I

1520 Aberdeen Rd. Hampton, VA 23666 (757) 826-1061

296 Kings Grant Rd. Virginia Beach, VA 23452 (757) 340-7271

Newport News I

Williamsburg Center I

733 J. Clyde Morris Blvd. Newport News, VA 23601 (757) 246-4746

I

6517 Richmond Rd. Williamsburg, VA 23188 (757) 564-7711

– Indicates AAA Insurance agent is available at this location.

AAA Car Care Center Locations Norfolk

Chesapeake

5732 E. Virginia Beach Blvd. Norfolk, VA 23502 (757) 963-1222 Option #1

1023 S. Battlefield Blvd. Chesapeake, VA 23322 (757) 963-1222 Option #4

Hampton

Suffolk

1520 Aberdeen Rd. Hampton, VA 23666 (757) 963-1222 Option #2

3529 Bridge Rd. Suffolk, VA 23435 (757) 963-1222 Option #5

Virginia Beach

Williamsburg

1424 N. Great Neck Rd. Virginia Beach, VA 23454 (757) 963-1222 Option #3

6517 Richmond Rd. Williamsburg, VA 23188 (757) 963-1222 Option #6 Toll Free 877-744-7222

#78584 Classic/ Plus Benefit Guide Copyright © 2014 Tidewater Automobile Association of Virginia, Incorporated. All Rights Reserved.

Revised 06/14

Roadside Assistance • Travel • Insurance • Automotive Financial Services • Member Discounts

Welcome! Thank you for choosing to become a member of AAA. You now belong to one of the largest membership organizations in the world who has been helping motorists for over 100 years – both on and off the road. It is our goal to provide you with legendary customer service and to make sure your AAA card becomes one of the most valued cards in your wallet! This Member Guide is designed to help you understand the benefits and services you now have available to you and all the ways AAA can help you save every day. A complete list of your member benefits can always be found at AAA.com/Benefits.

What’s Inside Membership Information........................1-3 Primary and Associate Members, Continuous Membership Coverage Option, Upgrading Your Membership

Roadside Assistance................................4-9 Requesting Service, Membership Card is Your Key to Service, Allowable Roadside Assistance Calls, Check Acceptance, Mechanical Adjustments, Battery Boost, AAA Battery Service, Flat Tire, Fuel Delivery, Vehicle Locksmith and Lockout Service, Extrication/Winching, Towing Services, Eligible Vehicles, Scope of Service, Limitations, Snow/Flooded Conditions, Alternate Service

Insurance..................................................... 9 Travel......................................................... 10

Travel Guides, AAA Travel Agency, Travel Accident Insurance, Hertz® Car Rentals, AAA Travel Money

Automotive..........................................10-12 Car Care Centers, AAA Approved Auto Repair Facilities, Vehicle Inspection Program, AAA Car Buying Service, Vehicle History Reports, Child Safety Seat Installation, Driver Improvement Classes, Defensive Driving Clinic/Point Reduction Classes, Senior Defensive Driving Classes (For those 55 years and over)

Member Services.................................12-13

AAA Discounts & RewardsSM, Discounted Movie Tickets, Tidewater Traveler Magazine, Notary Service, AAA Member Rewards Visa® Credit Card, AAA Deposit Products with Discover® Bank, Identity Theft Protection, Policy and Benefit Changes, Membership Cancellation Policy

AAA Membership There are three levels of Membership – Classic, AAA Plus® and AAA Premier®. Please see the Membership Comparison chart on the next page for a breakdown of each level. AAA Plus RV® is also available as an addition to a AAA Plus membership and extends your roadside assistance benefits to include motor homes, travel trailers, motorcycles and pick-up trucks with campers (including fifth wheel campers) in areas where available. Membership eligibility, dues, fees, services and benefits are subject to change without notice.

Primary and Associate Members

The first person in a household who joins AAA is referred to as the Primary Member. An Associate Member is of legal driving age and resides in the same household as the Primary Member. Associate Members must have the same level of coverage as the Primary Member and receive the same benefits and services as the Primary Member. A maximum of six (6) associates are allowed per membership. An individual may only have one AAA membership.

Continuous Membership Coverage Option

If you elect to sign up for the AAA Auto Pay program, your credit card or debit card will automatically be billed each year for your annual membership dues then in effect. Each year before your membership expires, we will send a statement of your current services and renewal dues amount. You may cancel AAA Auto Pay any time by contacting AAA. Unless you contact us to make changes to or cancel AAA Auto Pay, AAA will automatically renew your membership and charge the dues shown on your statement to your credit/debit card on file approximately 10-15 days prior to your renewal date.

Upgrading Your Membership

Every Classic member is eligible to upgrade to AAA Plus, Plus RV or Premier. Please note that when you upgrade, you will be upgrading for everyone on your membership. Upgrades to AAA Plus, Plus RV or Premier become effective in seven (7) calendar days once paid in full. 1 11

Choose The Right AAA Membership For You

Classic Membership

Ideal for those who only drive short distances or who typically need less roadside assistance.

Plus Membership*

The best membership value available. Extended roadside assistance for commuters and those that drive longer distances.

Plus RV Membership** Premier Membership* Same great benefits as AAA Plus extended to cover your motor home, RV or trailer.

The utmost in AAA benefits and services with extended towing miles.

Vehicle Coverage Four-wheeled automobiles and pick-up trucks.

Yes

Yes

Extends your roadside assistance benefits to include motor homes, travel trailers, motorcycles and pick-up trucks with campers (including fifth wheel campers) in areas where available.

Yes

Free Towing Up to four (4) service calls per member per membership year.

Up to 5 miles of towing.

Up to 100 miles of towing.

Up to 100 miles of towing.

Up to 200 miles on one tow. Up to 100 miles on remaining tows.

Hertz Gold™

Free Hertz membership with enrollment; Get Hertz Gold Plus Rewards Bonus Points, after the first Gold rental, enough for one free rental day.

Free Hertz membership with enrollment; Get Hertz Gold Plus Rewards Bonus Points, after the first Gold rental, enough for one free rental day.

Free Hertz membership with enrollment; Get Hertz Gold Plus Rewards Bonus Points, after the first Gold rental, enough for one free rental day.

Member pays prevailing price.

No additional cost to member.

No additional cost to member.

No additional cost to member.

Emergency Extrication

One service vehicle and one operator will be provided.

A second service vehicle and a second operator for up to 1 hour, if necessary, will be provided at no extra charge.

Same as Plus.

Same as Plus.

Vehicle Locksmith and Lockout Service

Up to $60 for parts and labor.

Up to $100 for parts and labor.

Up to $100 for parts and labor.

Up to $150 for parts and labor.

ID Theft Protection

ProtectMyID® Essential FREE ProtectMyID® Deluxe $8.95/mo.

ProtectMyID® Essential FREE ProtectMyID® Deluxe $8.95/mo.

ProtectMyID® Essential FREE ProtectMyID® Deluxe $8.95/mo.

Notary Services Available for most personal transactions at any AAA Branch.

FREE

FREE

FREE

FREE

AAA Discounts & RewardsSM

Included

Included

Included

Included

Tidewater Traveler Magazine

Included

Included

Included

Included

__

__

__

Up to $100

__

__

__

Available through a dedicated toll-free number.

Roadside Assistance When Out of Fuel Sufficient supply of fuel delivered to enable member to get to service facility.

Home Lockout Service 24-Hour Concierge Service

For a complete list of benefits for all membership plans, including further terms and conditions, please visit us online at AAA.com or visit any branch location.

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ProtectMyID® Essential FREE ProtectMyID® Deluxe $8.95/mo.

Free Hertz membership with enrollment; Get Hertz Gold Plus Rewards Bonus Points, after the first Gold rental, enough for two free weekend rental days.

*Any upgrades to Plus, Plus RV or Premier become effective seven (7) calendar days after purchase date if paid in full. **Must have a Plus Membership in order to upgrade to Plus RV.

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Automotive Emergency Services Roadside Assistance is available to members 24- hours a day, seven days a week throughout the United States and Canada. It is designed to assist you in an emergency when the vehicle in which you are either the driver or a passenger becomes disabled.

Requesting Service

Need us NOW? Help is only a phone call away. If in the local Tidewater area, call (757) 631-1700, or nationally call 800-AAA-HELP. These numbers connect you to AAA’s 24-hour customer care center, which is open to take your calls and to dispatch help every day of the year. A staff member will dispatch a service vehicle or tow truck to assist you when you call. For faster service, please have your membership card on hand. You will need to provide the following information: • Your name, AAA membership number and renewal date • Club Name: AAA Tidewater Virginia • Club Code: 258 • Year, make and color of vehicle • Problem with vehicle • Location of vehicle (address, nearest cross street, city) Calls placed to our 24-hour call center may be recorded for better service quality and to assist in addressing member concerns. Please call and cancel your service request if you no longer need assistance. You can also request Roadside Assistance online at AAA.com. Click on the Road Service Online link and follow the on-screen instructions. This service is valuable for members at home, at the office or at school who are not in an emergency situation on the side of the road. For a complete explanation of benefits, see Roadside Assistance Guidelines.

Membership Card is Your Key to Service

To receive Roadside Assistance, you must present your AAA Tidewater membership card or dues receipt to the service provider when the service vehicle arrives. A driver’s license or other form of matching photo identification also will be required. AAA Tidewater memberships are not transferable and membership service is only available to the person named on the membership card, who is the driver of or a passenger in the vehicle at the time of the vehicle disablement. Unless a valid membership card and identification are presented at the time of service, you will be expected to pay for the service provided at commercial rates.

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Allowable Roadside Assistance Calls

AAA members are each entitled to four (4) emergency roadside assistance calls or reimbursements within one membership year at no additional charge, provided the calls meet the conditions described in this Member Guide. After that, a service charge applies for each additional service call or reimbursement. While each member of multiple member households is entitled to four (4) calls, calls may not be combined to allow one member of the household more than four calls. Emergency roadside assistance is not to be used as a substitute for proper vehicle maintenance.

Check Acceptance

Your personal check for up to $250 will be accepted nationwide by any independent contract facility providing emergency services or repairs for AAA members. A valid membership card in your name must be presented and your name must be printed on the check.

Roadside Assistance Guidelines Mechanical Adjustments

Minor/temporary adjustments may be made in an attempt to enable your vehicle to operate safely under its own power. These adjustments cannot be guaranteed, and members should immediately proceed to a repair facility to consult a mechanic.

Battery Boost

A battery boost will be provided in an attempt to start your vehicle.

AAA Battery Service

In selected areas, when a AAA member calls for assistance or submits a request online and the problem is believed to be battery related, a mobile battery replacement vehicle may be dispatched. A trained specialist will test the battery and vehicle charging system. If the battery needs to be replaced, the member can request to purchase one, and the specialist will install one, if available, on the spot. If the member purchases a battery, the service call will not count as one of the member’s four allowable service calls per membership year. All batteries come with a 72-month limited warranty with a 36-month free replacement period valid in the U.S. and Canada. AAA Battery Service is generally provided by independent contractors and is only available in select areas, during select hours. Batteries and battery warranties are provided by independent suppliers. Batteries are available for most makes and models. Battery prices vary depending on vehicle make and model. Copies of the warranties are available for inspection from the technician at any time upon request. Membership Roadside Assistance terms and conditions apply.

Flat Tire

If your vehicle’s spare is inflated and serviceable, it will be installed to replace a flat tire, if possible. If no inflated spare is available, or cannot be installed, the vehicle will be towed in accordance with the towing benefits of your membership. 5

Fuel Delivery

If your vehicle runs out of fuel, a limited supply of fuel will be delivered if available, to enable you to reach the nearest service station. Specific brands or octane ratings cannot be promised. Classic members will be charged the current pump price for the fuel (Plus and Premier members do not pay for fuel). In some cases, your vehicle may have to be towed if it runs out of fuel. Vehicles requiring diesel fuel will be towed.

Vehicle Locksmith and Lockout Service

If your keys are locked inside your vehicle passenger compartment, a service person dispatched by AAA will attempt to gain entrance to your vehicle. If the vehicle key is lost or broken or the service provider cannot gain entry, AAA Tidewater shall provide locksmith service or reimbursement of commercial locksmith service up to $60 (or up to $100 for Plus and Plus/RV members) for parts and labor, if such service is required to unlock your vehicle or make it operable. If necessary, AAA Tidewater will also provide tow service. Registered owner must be with vehicle for locksmith service.

Extrication/Winching

If your vehicle becomes stuck, one normally equipped service vehicle and one driver will be provided to extricate or winch your vehicle when it can be safely reached from a normally traveled road or established thoroughfare. Extrication of vehicles parked on streets, driveways, parking lots or alleys which are snowbound or flooded is not covered under AAA membership. Service does not include shoveling snow from around a vehicle or cleaning a road or driveway. If special equipment, more than one service vehicle or more than one person is required, the associated costs may be at your expense. AAA Plus and AAA Premier members will be provided up to two drivers and two service vehicles, if needed, at no additional charge. For extrication or winching of an RV or motorcycle, only members with AAA Plus RV or AAA Premier RV will be provided up to two drivers and two service vehicles, if needed, at no additional charge.

Towing Services

When your vehicle cannot be started or safely driven, due to a breakdown, accident or other covered vehicle disablement, it will be towed back to the facility of the service provider providing the tow, or up to five miles from the point of disablement to a destination of your choice, at no additional charge. (Not all service providers perform repairs at their facility). Should you choose to have your vehicle towed beyond five miles from the point of breakdown and not back to the service provider providing the tow, a per-mile charge will apply for members. Additional towing benefits apply to AAA Plus, Plus RV and AAA Premier. See Membership Comparison chart for details. In instances when your vehicle becomes disabled while towing a light-duty trailer, service will be provided for the trailer at 6 14

your expense.

Eligible Vehicles

Service applies to all private, properly licensed four-wheel motor driven vehicles of the passenger, pleasure or recreational type (van, campers and motor homes) if these services can be safely delivered with normal automobile servicing equipment including wheel-lift devices, car carrier (flat bed) and dolly wheels. Dual-wheel campers, motor homes and motorcycles are not eligible for tire service, extrication/winching or towing service for members. Full coverage for these vehicles and travel trailers (including tire service on dual-wheel RV’s) is available for AAA Plus/RV members. Rented passenger vehicles are eligible for all service except locksmith service. Commercial vehicles are eligible for service with the exclusion of taxi cabs, limousines and other vehicles-for-hire.

Scope of Service

For each member’s four allowable service calls per membership year, roadside assistance will be provided at no additional charge to the nearest available AAA contract facility or AAA Car Care Center, subject to the conditions in this Membership Guide. Your service call will include a trip to the disabled vehicle and a reasonable amount of time at the scene to make your vehicle operable. We select Independent service provider facilities for their ability to handle service calls, but we cannot guarantee that these facilities, or the AAA Car Care Centers, will always have the parts and the equipment to make immediate repairs. In most areas, facilities are independent businesses and are not employees of AAA or its affiliates. While responsibility for loss, damage or unsatisfactory workmanship remains with the independent service provider, AAA Tidewater will attempt to assist in resolving complaints. Member complaints should be made as soon as possible and before additional repairs are made. Failure to do so may limit our ability to assist. Outside the AAA Tidewater territory, members are entitled to Roadside Assistance from the local AAA or Canadian Automobile Association (CAA) club servicing the area. Members will be required to pay the service provider for any service that the local AAA or CAA club does not normally provide its members. During severe weather conditions, heavy traffic, civil disturbances or national emergencies, service may be temporarily delayed or suspended.

Limitations

AAA service is designed to render assistance during emergencies. Roadside Assistance covers the member, not the vehicle. Service is provided to members who were riding with or driving any vehicle covered under their membership limits at the time of breakdown. Service will be rendered when the member is with the vehicle, unless the member is unable to do so due to extenuating circumstances and a AAA supervisor has given prior approval for the car to be serviced without the member present. It is not practical to have a service technician search for a vehicle’s owner nor are they authorized to do so. Vehicles requiring diesel fuel will be towed. 7 15

Members must present a valid membership card and identification in order to receive service. If the card is not available as proof of membership, the service provider will require full payment at commercial rates. Save your receipts for reimbursement consideration. Service does not include the cost of parts or labor necessary to complete repairs. These are the car owner’s responsibility. AAA Tidewater cannot guarantee the availability of repair service at the service provider facilities after regular business hours or on weekends. Service technicians are required to exercise care and judgment when extricating or towing a vehicle. However, if in their judgment, the vehicle cannot be safely reached or unavoidable damage may occur, service may not be provided or the member may be required to sign a liability release form for physical damage before service is rendered. Service is provided only to properly registered vehicles with valid tags and that are not loaded, altered or constructed in such way as to cause damage or create a hazard when being serviced. Towing is not provided for vehicles ordered towed by the police for alleged violations of the law. AAA Tidewater does not provide convenience towing, that is, to a junk yard or to a dealer for trade-in-purposes or in connection with a purchase, sale, auction transaction, car show exhibition, charitable donation, relocation or any other similar situation. AAA does not tow vehicles for the purpose of price shopping. In most instances, AAA will tow your vehicle to a facility that can repair your vehicle. Should your vehicle be unable to be repaired at the facility where it has been taken, AAA will tow your vehicle to another destination of your choosing, subject to the limits of your membership. An individual’s membership may not be used by a business or organization to provide roadside assistance service for its customers, employees or vehicles. Without limiting any other rights it may have, AAA Tidewater may seek reimbursement from a member or associate for roadside assistance services fraudulently or wrongfully obtained by the member or associate. Primary members are responsible for the conduct and service demands of their associates.

Snow/Flooded Conditions

Service may not be rendered to vehicles snowbound or in flooded areas. Digging or towing a car out of a snow bank or rendering service to cars on unplowed/flooded driveways or streets is not considered to be Emergency Roadside Assistance. In addition, the installation or removal of chains or snow tires is not covered.

Ride Assist

If you are a AAA Premier member and have an accident or breakdown, a AAA representative can help you make rental car or other transportation arrangements.

Accident Assist

AAA Premier members can receive verbal assistance at the time of an accident or breakdown. When you call for Roadside 8 10

Assistance, a AAA representative can help you contact family members, locate restaurants and find hotel accommodations.

Alternate Service

If you have followed the procedure outlined to obtain roadside assistance and AAA service is not available, you may obtain your own service and pay for it as one of your four allowable service calls or reimbursements per membership year. Call AAA Tidewater to request an ERS Reimbursement form and submit along with the original receipt to AAA Tidewater within 90 days of service. A written explanation should be included along with your membership number. Reimbursement will be issued, up to the limits of your membership, based upon the prevailing commercial rate for the region where the vehicle was disabled. In instances where service provider access is legally restricted (toll roads and limited access highways), reimbursement for an allowable call will be provided in full for a tow back to the station providing service, a tow to the next exit or if the member elects to be towed elsewhere, for the first 5 miles of the tow. AAA Plus and Plus/RV members will be reimbursed for towing up to 100 miles. In cases where a member obtains his/her own service despite the availability of AAA service, reimbursement for allowable calls may be limited to what AAA Tidewater would have paid an independent service provider to provide service had AAA service been utilized. For lockout reimbursement, see information under Vehicle Locksmith and Lockout Service. All reimbursement requests should be submitted to: AAA Tidewater Virginia Attn: Roadside Assistance Refund PO Box 62187 Virginia Beach, VA 23466-2187 Certain terms, conditions and exclusions apply and are subject to change without notice. A service charge will be deducted from a reimbursement when applicable.

Insurance through AAA With Insurance through AAA, you’re covered and we’ll work hard to earn and keep your trust. Our insurance programs help ensure peace of mind, whatever the future brings, for you and your family. Get a free quote on auto, homeowners, condo, renters and life insurance by calling or visiting your local AAA branch or by going online at AAA.com/Insurance. AAA Insurance is a collection of AAA branded insurance products, services and programs made available to qualified members of AAA Tidewater Virginia. Personal lines insurance is underwritten by Interinsurance Exchange of the Automobile Club. Life insurance is underwritten by AAA Life Insurance Company, Livonia, MI. AAA Life is licensed in all states, except NY. Tidewater Automobile Association of Virginia Incorporated (aka AAA Tidewater Virginia) acts as an insurance agent for these insurers. Insurance may also be provided by independent carriers. 8

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Travel Travel Guides

North America TourBook® guides, TripTik® auto trip routings and selected maps are available free of charge to members. Some restrictions may apply. Members receive 20% off the cover price on all retail publications. Both AAA Plus and AAA Premier members receive free international maps published by AAA.

AAA Travel Agency

Full service travel agency benefits are available from AAA Travel, with member-only benefits on select cruise or land vacations. A processing fee applies to airline or rail reservations. International driving permits (IDPs) and discounted passport photos are also available at your local AAA branch.

Travel Accident Insurance

AAA Premier members automatically receive $300,000 in travel accident insurance coverage at no cost when they purchase airline, ship, bus or train tickets through AAA Travel. Certain terms, conditions and exclusions apply. Insurance coverage is underwritten by the Federal Insurance Company.

Hertz® Car Rentals

AAA members receive a free Hertz Gold™ membership with 675 Hertz Gold Plus Rewards Bonus points, after the first Gold rental, enough for one free rental day. AAA Premier members receive 1,100 Hertz Gold Plus Rewards points, after the first Gold rental, enough for two free weekend rental days. Advance reservations are required and subject to availability. There is no charge for additional drivers who are AAA members meeting standard rental qualifications. Your Hertz/ AAA CDP ID # is 258. Reservations can be made at your local AAA branch or online at AAA.com/Hertz.

AAA Travel Money

Available at your local AAA branch: • Visa® TravelMoney Cards • Visa® Gift Cards • Foreign Currency Banknotes and Travelex Cashpax™ Visit AAA.com/TravelMoney for more information.

Automotive Car Care Centers

AAA Tidewater Virginia owns and operates six, full-service Car Care Centers throughout the Hampton Roads area for your automotive repair and maintenance needs. AAA members receive a 10% discount on labor rate for all regularly priced services, free tire repair services, free 40-point vehicle maintenance inspections upon request with any paid service, free battery inspection and $25 off 10 12

AAA batteries with free installation of such batteries for most vehicles. We offer $12 state inspections and priority service status for members when possible. Restrictions may apply. Call your local Car Care Center for details.

AAA Approved Auto Repair Facilities

Each facility in the AAA Approved Auto Repair (AAR) network has been inspected, certified and approved by AAA Tidewater Virginia in accordance with AAA standards. All repairs are guaranteed by the facility for 12 months or 12,000 miles, whichever comes first under normal operating conditions. Each facility has agreed to accept the decision of AAA Tidewater Virginia in the event a member has concerns regarding service.

Vehicle Inspection Program

AAA members can bring their vehicle to any AAA Car Care Center or participating AAR facility to receive a comprehensive 86-point inspection using standards and procedures developed by AAA. For a fee, the facility’s technicians will thoroughly inspect the engine, transmission, suspension, drive axles, electronic system and more. See a Car Care Center or AAR facility for details and scope of vehicle inspection.

AAA Car Buying Service

The AAA Car Buying Service provides an easy-to-use, no-hassle car buying experience and, with the available research tools, the confidence that members are getting a great deal from a certified dealer on new and pre-owned vehicles. The free AAA Car Buying Service allows members to research vehicles, obtain average price paid by others and find dealers in the area ready to provide a no-hassle car buying experience. To buy a new or pre-owned vehicle, visit us online at AAA.com/CarBuy, or call your AAA local branch to find the nearest certified dealer. AAA Car Buying Service is managed by TrueCar, Inc. Available for select makes and models in select areas. Limited supply and special edition vehicles may be excluded. Other restrictions may apply. See certified dealer for details.

Vehicle History Reports

Classic and AAA Plus members can purchase CARFAX Vehicle History Reports for 20% off the retail price online by logging into AAA.com. AAA Premier members may request one (1) free CARFAX Vehicle History Report per member per membership year exclusively available through AAA Premier member services, by calling the toll free number listed on the back of your membership card, and may purchase additional CARFAX Vehicle History Reports online for 40% off the retail price by logging into AAA.com.

Child Safety Seat Installation

AAA Tidewater wants to insure that all children are

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properly secured while riding in a motor vehicle. Child safety seat inspections and installation assistance is available at AAA Corporate Center and some Branch locations. Contact AAA Traffic Safety at 757-233-3889 or at [email protected] to schedule an appointment.

Discounted Movie Tickets

Driver Improvement Classes

As a member of AAA, you’ll automatically receive Tidewater Traveler magazine six times a year. An annual subscription to this magazine is included in your membership dues.

Most AAA Driver Improvement Classes are held onsite at our local Corporate office at 5366 Virginia Beach Blvd. in Virginia Beach. Call 757-233-3887 for class schedules and registration. Online classes are also available at AAA.com/DriverImprovement. AAA members receive discounted rates on all classes.

Defensive Driving Clinic/Point Reduction Classes This program is aimed at reducing traffic crashes and tickets. This program meets all the requirements of the Department of Motor Vehicles for point reduction, and satisfies court requirements in the State of Virginia. Attendance in AAA’s driver improvement class will help increase a driver’s understanding of the concept of risk by explaining the skills associated with Seeing, Communicating, Adjusting Speed, Margin of Safety and Driving Emergencies.

Senior Defensive Driving Classes (For those 55 years and over)



AAA’s Senior Defensive Driving course is a two-day, four- hour per day class designed to reduce crashes involving mature drivers by increasing the understanding of how age affects driving decisions, and how these decisions can alter your risk. Popular discussion topics include improved vehicle technologies, changes in the law and the problem of aggressive drivers. Drivers who complete this class may be eligible to receive a discount on a portion of their auto insurance.

Member Services Member Discounts and RewardsSM

Your AAA membership card is the key to getting valuable discounts. You can save on products and services online at over 30,000 local and national restaurants, retailers, travel specials and more. With our newly enhanced AAA Member Discounts & Rewards Program, your purchases can even earn you reward points to apply to future purchases. Or, Show Your Card & Save® at over 100,000 participating businesses nationwide. By taking advantage of these money-saving benefits, you can save more than the cost of your AAA Membership each year! Participating businesses and discounts are subject to change at any time without notice and discounts may be subject to additional terms and conditions. See AAA.com/Discounts for terms and conditions. 12

AAA members can purchase discounted Regal Entertainment Group movie tickets. Contact your local AAA branch for more information.

Tidewater Traveler Magazine

Notary Service

Notary service is generally available at all AAA branches, Monday – Friday only, during normal business hours. Cost per signature is free for all AAA members.

AAA Member Rewards Visa® Credit Card

Earn TRIPLE points on air, hotel or car rentals and qualifying AAA purchases. Earn double points on gas, grocery and drug store purchases, and single points for all other purchases. Visit AAA.com/CreditCard or call 800-932-2775 for more information.

Identity Theft Protection

Each AAA Tidewater member age 18 or older can receive FREE identity theft monitoring with ProtectMyID® Essential. This free benefit includes: daily monitoring of your Experian® credit report, email alerts when key changes are detected on your Experian credit report, monthly “all clear” email alerts when no changes are detected, lost wallet protection and fraud resolution support. To get this free benefit, enroll online or by phone at (877) 440-6943. AAA Premier Members with ProtectMyID Essential receive the additional benefit of $10,000 in identity theft insurance at no extra charge. Gain an extra level of protection by purchasing ProtectMyID Deluxe at a discounted monthly rate, which enhances the ProtectMyID Essential service by offering $1 Million Identity Theft Insurance for all enrolled members, ChildSecureSM alerts if accounts are opened in your child’s name, daily monitoring of all three credit bureau reports, and internet scans for possible criminal activity. ProtectMyID Essential and ProtectMyID Deluxe are monitoring products designed to help you identify and resolve identity theft incidents. These products are provided in addition to any precautions you should reasonably be expected to take yourself, including protecting your account numbers, passwords, social security number and other personally identifying information. ProtectMyID Essential and ProtectMyID Deluxe cannot stop, prevent, or guarantee protection against incidents of identity theft, or guarantee satisfactory resolution. ProtectMyID Essential and ProtectMyID Deluxe are provided by ConsumerInfo.com, Inc., an Experian company. To be eligible to enroll in either product, you must be 18 years of age or older and a current valid AAA Tidewater member. Products subject to change or termination at any time without notice. For more information, including terms and conditions, visit AAA.com/identitymonitoring. Identity theft insurance underwritten by insurance company subsidiaries or affiliates of American International Group, Inc. Refer to the actual policies for complete terms, conditions, and exclusions of coverage. Coverage may not be available in all jurisdictions.

Policy and Benefit Changes

We continuously review our member benefits and policies to ensure they bring the most value to your AAA membership. Please note that all policies and available benefits may change at any time without notice.

Membership Cancellation Policy

Memberships may be cancelled in accordance with the provisions of the Bylaws.

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