Meeting the Challenge of New Banking Competing on a different level with innovative financial services Presentation to investors on interim period ended September 30, 2005
Suruga Bank Ltd. December 6, 2005
Business concept
Fundamental Concept and Business Design Concept of offering value
Business design Main customers and markets
1. Offering heartfelt hospitality and superior service
Three-pronged approach
By seeking the causes of customer satisfaction, SURUGA can give peace of mind to its customers
Direct Banking
Personal Bank
Active nationwide
The Greater Tokyo Area
Core business
Targeted segments
Five-pillar approach 1. Mortgage loans
Working Women
2. From sales agency to customer advocacy concierge
2. Personal loans Expanding into card and personal loans on the back of mortgage loans
Providing optimal products and services from a long-term perspective
3. Credit cards
Newly Affluent
Wealth 4. management support
Active Seniors
Community Bank Numazu, Shonan, Shizuoka
3. Rising above price competition to add value Interest and commissions based on the financial service provided (Exchange of high-end value)
Using Suruga's alliance strategy as a springboard to increase scale and product line-up
Meeting card and loan needs on the back of wealth management support
5. Small, medium enterprises
Organizational support infrastructure
Values
Compliance program
Round-up system
Management BSC goal quality management improvement system program
Retail culture
Human Knowledge resource Self A learning management assessment development organization system program
Concierge academy
1
Business concept
The Evolving Retail Business
Entering an era of marketing innovation The technology era Early 1990s
The marketing innovation era
The operations era Late 1990s
The tools for a new banking industry become available
Creating quantifying tools
Increase in Bank efficiency, skill and customer quality
SURUGA’s Dramatic reform of bank marketing position
Cutting costs
Generating revenue Retail- 3rd stage
Retail- 2nd stage Retail- 1st stage
Bolstering core skills
Marketing innovation
Improving productivity
Dramatic reform of bank marketing
Diversification of profit structure
Retail tools furnished
The technology era Equipped with hardware and analytical tools
From retail banking to... The end of conventional sales-agency retail banks
The operations era Rigorous cost control Product line-up bolstered
The marketing innovation era New approaches to generating profit!
Financial services in a retail environment Becoming a concierge outlet with full customer advocacy 2
Marketing Concept
Marketing Innovation 1 Increasing access to information has shifted power to customers.Superior retailing and offering financial products and services from a customer standpoint will ensure SURUGA comes out on top of an increasingly competitive financial services market. Advocacy marketing
Advocacy pyramid
Changes in corporate-customer relationships - The IT revolution and the spread of the Internet has bridged the information gap between companies and their customers. Conventional Push/pull marketing using the media is losing its effectiveness. - The Internet is having a huge impact by shifting power to customers: 1. Information 2. Market structure 3. Increased power to the customer through changes in the way people do business
A marketing approach based on customer advocacy - Transparent, open, straight-forward and complete information must be provided to customers in order to build relationships built on trust - Trust from customers heightens loyalty to companies and enhances brand power, which leads to improved profitability Market structure Business structure
Information Power-shift to customers Providing complete information
Building trust
Enhanced brand power leads to improved profitability
Customer Advocacy CRM Relationship Marketing
TQM Total Quality Management
CS Customer Satisfaction
- Complete information means including information on competitors as well as SURUGA’s products and services for quality management and ensuring customer satisfaction - Building customer relationships with an intermediary approach from a company standard for customer management
The 7 rules for advocacy marketing 1. Advocate for your customers 2. Invset heavily in product superiority 3. Create value 4. Work together to design products 5. Make fulfillment flawless 6. Be loyal to your customers 7. Measure the long-run strength of relationship with your customers Source: Don’t Just Relate-ADVOCATE, Glen L. Urban, Professor of Marketing Chairman, Center for eBusiness at MIT
3
Customer segmentation
Marketing Innovation 2 Third tier affluent grouping “LOHAS and Lexus”—segmentation and approach
Brand-product centered Developing
Customer segments
Mature
Deluxe style group Mega banks
City-slicker Lexus Group Foreign company PB
Innovative city-living group
Comfort-based LOHAS group
Internet banks
Regional banks
Advanced lifestyle performance group
Other industry banks New foreign banks
Traditional orthodox group
Basic run-of-the-mill group Wannabe noticed active group
Group-mentality traditional group Conservative
Innovative
Lifestyle-focused
©2005 WATER STUDIO
Latent customer segments
- Strong feeling for the environment
and health - Living in green urban areas, regards lifestyle as important
Aoyama, Shirogane, Takanawa, Denenchofu City resorts Fuji, Hakone, Izu National Park, Karuizawa City resorts
- IT-literate, trendsetters, sensitive
to fashions - Living in inner city apartments, enjoys city life
Hills
Innovative city-living group
new age feeling - Living in inner city apartments, inquisitive and aware
LOHAS
Comfort-based LOHAS group
- Socially approved quality and
Active areas
LEXUS
Customer approach
City-slicker Lexus group
Customer segment image
Main channels Salon de Concierge Net branches Dream Plaza Net branches
Minato Ward
Net branches
Net community
Salon de Concierge
SURUGA’s Value Proposition Financial concierges use CRM and ongoing one-on-one meetings to determine individual needs and offer proposals Highly specialized concierges propose new lifestyles based on housing Offering market-leading products and services ahead of competitors to suit customer needs at a high level
4
Debit cards
Iceland and the Advantages of a Cashless Society Reduction of social cost
Transmission cost reduction
- Country: Republic of Iceland - Area: 103,000 sq km - Population: 294,000 - GDP (per capita): $41,865 - Economic growth: 7.7%
Cash distribution cost reduction
IT infrastructure in place
Credit card usage in Japan is still at an undeveloped level compared to worldwide trends
IT infrastructure development and cashless societies
1. Transmission cost reduction - IT usage 3rd in world - 90% of population connected to the Internet - 92% of internet connections are broadband DSL - 95% of the population use mobile phones
2. Financial transaction brought about by lower transmission costs - 65% bank from home - 99% of retailers are VISA merchants Merchant VISA commission Credit: 0.9% - 2.5% Debit: 0.3% - 0.7%
3. Customer merits from electronic transactions
Indonesia
- Reduction of cash handling costs - Cost reductions lead to better customer service - Card usage expanded Credit: from 16 years old Debit: from 12 years old
5
Debit card
Offering Value through Card Payments 1 A payment system complementing a controllable card service SURUGA VISA DEBIT Far superior than cash Self management Easy access Stress-free Customer behavior changes and economical advantages
Decrease of ATM usage Less time and hassle of going to banks or convenience stores Less ATM bank fees
Incentives Cash benefits according to amount used
Usage can be confirmed by passbook and website 24 access 365 days a year to dedicated telephone & web service Confirmation email sent when used
Improving customer convenience comes at a cost
Problems with a convenient ATM network - Convenience Store ATMs see increasing use - Small amounts for each ATM use - Security issues for own ATMs
Financial institutions see cost burden increase - Other bank ATM transaction costs - Own ATM maintenance costs
Paradigm shift of the bank business
Decrease of ATM transaction costs & Commission from transactions Changing incurring costs to a source of income
User costs increase - After hours ATM bank fees
Stagnant Japanese bank marketing - Free use of ATMs - Bank transfer fees waived
Increased costs
Cannot escape downward profit spiral
6
Credit card
Offering Value through Card Payments 2 A payment system complementing a controllable card service SURUGA VISA CREDIT Self-management Easy access Stress-free
Free payment catering to diverse needs Decide the amount to pay after receiving the statement 24-hour access via PC, mobile phone or telephone to decide amount No need to specify payment method
True revolving credit improves profit opportunities Current payment methods Monthly Installments
Commission from interest on installments which overlap.
VISA Brand Evolves Newly desiged cards from Jan 06
Leading to more growth Debit, prepaid Processing Expansion of Authentication business field services Payment by mobile phone
Opportunities for VISA brand to grow
Launch of new transaction methods
Paid off on due date each month
VISA - more than just a card Unified corporate and product trademark
Strengthening brand communication
7
Card business
Revenue Forecasts for the Card Business Forecast of Cardholders New credit cardholders
Existing credit cardholders
(Unit: 10,000)
40 39
36
44
48 48 52
Revenue forecast for card business
Debit cardholders
5.0
New card business revenue
52 55
Existing card business revenue
3.5
(Billion yen)
2.0 20
FY2006
-0.2
FY2007
Cardholder profiling
Age group
FY2008
FY2009
FY2010
Credit cards
FY2006
FY2007
Debit cards
Senior Middle-aged Young
Main grouping aged between 25 and 45
Eligible users (over 16)
0.0
Main grouping over 16
FY2008
FY2009
FY2010
New users for debit cards
Active seniors Housewives Students
(aged between 16 and 18)
8
Wealth management
Affluent Market Spread of Japan’s affluent markets Mega private banking
60,000 households 38 trillion yen
Over
500 million yen
Over
100 million yen
Other
35%
SURUGA’s core target
215 trillion yen
4%
U.K.
6%
Over 50 million yen
6,140,000 households
With net assets over $1 million excluding lived-in real estate
China
720,000 households 125 trillion yen 2,460,000 households 160 trillion yen
Financial Assets
Distribution of World’s Wealth
Over 30 million yen
38,820,000 households 519 trillion yen
U.S. 30%
Japan
16%
Germany
9%
High-end tax payers for major Japan prefectures Tokyo Kanagawa Osaka Aichi Saitama Hyogo Chiba Fukuoka Hokkaido
Includes only prefectural cities and wards with a population of over 500,000 (people)
9
Active seniors
Approaching the Active Senior Market Understanding the senior market
SURUGA’s stance in the market
Unique and sophisticated market
Mentality Mentality
Ambitious to achieve goals
Living life to the full Active Seniors
Wanting to choose according to likes and way of thinking Never wanting to retire Proud, wanting to stay young
The old mindset
Paradigm shift Senior market
Traditional values mixed with new values
Boring, gray Sickly
Wanting to achieve dreams and do things they could not do in their youth While wanting to save money, willing to spend it on things of value Always feeling young, disliking being thought of as old Having own unique outlook on life
Remarkable growth of the active senior market Active seniors Total 225 trillion yen market
Timid Weak
Current financial assets (1947-49)
Feeble
130 trillion yen 0
100
Retirement Inheritance payment (5 years) (estimate)
45
(10 trillion yen/year)
trillion yen
50
trillion yen
200
SURUGA breaks the conventional thinking of the elderly as a feeble, aged group and instead offers tailor-made flexible marketing to the active senior market which has diverse needs and values
Over 50s or the senior generation
(trillion)
10
Active senior market
Product Series for Active Seniors The active senior generation want to achieve their new personal dreams in their second stage of life. Dreams which are unique, frivolous and fun.
Product structure of the Dream Life series Asset utilization Dream Life Support (Reverse mortgage)
Dream life plan M-type (Secured, personal loans)
SURUGA offers unique value propositions An approach maximizing SURUGA’s specialty: Consumer loans
SURUGA is customizing loan products that were conventionally aimed at young families to active seniors to support the realization of their dreams in a special product series.
Dream life card
(Secured, card loans)
Housing purchases Dream life mortgage loans (Mortgage loans)
Resorts, holiday houses Dream life assets (Second mortgage)
Approval based on life achievements Not going on customer future potential (income, workplace, social status) but evaluating customers on their life history and achievements to support the realization of dreams in the second stage of life.
Freedom Dream life plan
(Unsecured, personal loans)
Dream life quick
(Unsecured, card loans)
11
Active senior market
SURUGA’s Reverse Mortgage: Dream Life Support Product overview High-end products with the Dream Life series 1. Customers: Over 55, under 75 2. Finance: Overdrafts 3. Using property as collateral customers can borrow up to 100 million yen 4. Repayment by capital or sale of home upon death 5. Guarantor unnecessary except for spouse
Support functions Diverse support functions for senior customers 1. Biosecurity accounts 2. Volunteer guardian program 3. Utilizing will trusts
Aim - To give seniors the chance to live the second stage of their lives to the full - Reduced stress of repayment or getting a guarantor
Aim - Prevention of fraudulent borrowing by imposters - Response in advent of senility - Total support for passing on assets
Market latency - 84% of active seniors own their own home - 70% of assets are in property (2003, Ministry of Internal Affairs and Communications) - 94% do not want to rely on their family or others for support in their old age (2004, Nomura Research Institute) - Most active seniors are in good health
Gaining market share through meticulous product planning and providing total advice 12
New management system
Adding Value with SURUGA’s New Management System Customers SURUGA’s mission Core competence supporting SURUGA’s superiority
Helping customers give shape and a timeframe to their dreams
Proposals
Speed
Planning
Unique products and cutting-edge quality services offered timely before competitors
Reform points Marketing strategy Loyalty program Channel strategy more sophisticated Channel strategy more sophisticated
Managerial information management
Product strategy Interest rate and commission functions strengthened
Multi-products and services
Tie-ups for external Repayment condition functions strengthened products stengthened
Better proposals to customers Better convenience for customers
Timely proposals for new products and services
Organization
New customers from new products and services
Organization setting to allow management on all levels
Better marketing by team management
Judgment calls from branches
Organization and account setting to allow management on all levels
Flexible response to mergers, spin-offs and contracting
Uniform management of various data Expansion of types of data stored Effective use of information Offering accounting management fine-tuned to finances
13
New management system
New Management System Structure Branch terminals (SMILE)
ATM
Digitization of business reports (Paperless)
Forex
Finance aproval
Mutual funds
Online Tie-up Online connection Telephone banking
Batch Tie-up
Customer information
Remittance
Stand-in receipt and drawing
Deposits
Public bonds
Batch administration
Finance
Money
Tallying, daily balancing
Current interface
Telemarketing
Operation and management (operation/monitoring/security)
Development and testing trials
Current interface
Crisis management
- VISA (credit/debit) - JCB - BSC - Personnel information - Issuing - Profit management systems - Asset management systems - Auto calling systems - Automated screening systems etc.
Newly developed interface
Connections to external locations
- Other banks - Integrated ATMs - CAFIS
Internet banking
Newly developed interface
CRM
DWH (Information tool)
Paperless business reports
Legal reports
DWH (Database model)
Asset building simulations
Total accounts accounting support
Transfers
14
Alliances
Structured Approach to Alliances Approach flow to new alliances Large
1,100 industries D E
rank
rank
B
rank
C
rank
Second step
Customer Financial segmentation needs Company values
Industry structure
Win-win relationships with alliance companies
Evaluate synergy potential of each company
Customer contact
Global businessmen
Technical compatibility
First step
Customer numbers
rank rank
A
150 potential industries
F
Opinion leaders
Technicians SE Online traders
Students
Opinion leaders 15%
Young and trendy
SOHO
Tech-savvy seniors Women
Early majority 34%
Small businesses
Private investors
Enjoying life Early majority
Small Business
Society
Late majority and other 51%
15
Direct banking
Direct Banking Overview As of Sep 30, 2005
Direct banking accounts Ordinary branches
Softbank branch
498,375 accounts
Other net branches
Loan & deposit balances
Dream Direct branch
(Billion yen)
235.3
Deposits Loans
100%=584,169 accounts Sep 2004
Performance of net branches
187.0 152.4 149.2 129.6 120.4 93.1
177.4
Direct One branch
Number of hits to direct banking website Ordinary branches
Other net branches
Sep 02
So-net branch
100%=609,058 hits
Sep 05 (Billion yen)
(Managed accounting basis)
Soft Bank branch
Sep 2004 573,395 hits
Direct One branch
Sep 04
Ordinary profit
Average monthly hits on top page
ANA branch
Sep 03
1.2
1.3
Sep 02
Sep 03
1.5
1.8
Dream Direct branch Sep 04
Sep 05 16
Status of Interest Margins (Overall) Average balance and yield of outstanding loans Average balance of outstanding loans
(Billion yen)
2,080.9
Average balance and yield on deposits
Loan-deposit margin
Average balance on deposits
2,700.4
Yield on deposits
Yield on outstanding loans
(Billion yen)
2,673.4
2,028.2 2,035.5
2,649.9
1,986.5
2,598.5
Sep 02 Sep 03 Sep 04 Sep 05
Sep 02 Sep 03 Sep 04 Sep 05
Net interest margin
ROA (Interim basis)
Sep 02 Sep 02 Sep 03 Sep 04 Sep 05
Sep 03
Sep 04
Sep 05 Sep 02 Sep 03 Sep 04 Sep 05
17
Status of Interest Margins and Yield (Domestic) Status of yield and expense ratio
Net interest and loan-deposit margin
Yield on outstanding loans
Loan-deposit margin
Yield on deposits
Net interest margin
Expense ratio
Sep 02
Sep 03
Sep 04
Sep 05
Sep 02
Sep 03
Sep 04
Sep 05 18
Gross Operating Income and Yen Loan-deposit Income Gross Operating Income Income from mortgage loan sales Other operating income*
Yen loan-deposit income (Billion yen)
(Billion yen)
*except income from mortgage loan sales
36.2 33.7 0.8 33.4 0.07 2.3 1.5 1.6 29.4 1.20.8 1.2 33.0 31.9 29.8 28.5
Net fees and commissions Net interest income
-0.2
Sep 02
Sep 03
Sep 04
Sep 05
25.9
Sep 02
27.5
Sep 03
29.0
Sep 04
30.4
Sep 05 19
Core Net Operating Income and Interim Net Income Core Net Operating Income
Interim Net Income (Billion yen)
Income from sales of mortgage loan assets Parenthesis indicate income after sale of mortgage loan sales
14.1
(Billion yen)
Record-breaking income
16.9
Record-breaking income
6.7
15.3 5.6
(12.6)
1.5 4.6
4.6
Sep 03
Sep 04
11.0
Sep 02
Sep 03
Sep 04
Sep 05
Sep 02
Sep 05 20
Status of Consumer Loans 1 Consumer loan balance and ratio (Billion yen)
Personal loans Mortgage loans
1,524.8
1,418.7 1,329.0 181.2 1,237.6 167.5 170.0 170.4 1,343.6 1,251.2 6.1 0 1,159.0 1 + 1,067.1 9.7 Consumer loan ratio
.4 +91
Sep 02
New loans (Billion yen)
235.3
117.0
228.2 213.9
116.4
New consumer loans second half New consumer loans first half
113.2
+8
118.3
Sep 03
Sep 04
Sep 05
Mar 03
111.7
Mar 04
100.7 107.9
Mar 05
Sep 05 21
Status of Consumer Loans 2 Consumer loans breakdown and average rates
Personal loans breakdown and average rates
100%=1,524.8 billion yen (3.6%) As of Sep 30, 2005
100%=181.2 billion yen (7.8%)
Personal loans
181.2 billion yen (7.8%)
Mortgage loans
630.6
Super home loan
billion yen
713.0 billion yen
(2.8%)
Secured personal loans
116.1 billion yen (4.6%)
(3.3%)
Unsecured card loans
58.4 billion yen (14.4%)
Unsecured loans on deed
6.5 billion yen (7.0%)
Note: Percentages in parenthesis denote average interest rate 22
Status of Mortgage Loans Mortgage loan ratio by region Other
Shizuoka
Kanagawa
Greater Tokyo Area
Balance of mortgage loans for women and number of borrowers Balance (billion yen) Number of borrowers
76.0 68.0 58.6 49.5 Sep 02
Sep 03
Sep 04
Sep 05
Sep 02
Sep 03
Sep 04
Sep 05
(Interim basis)
23
Consumer Loan Delinquency and Final Disposal Ratio Repayment delinquency ratio
Final disposal ratio
Personal loans
Personal loans
Mortgage loans
Mortgage loans
Sep 03
Mar 04
Sep 04
Mar 05
Sep 05
Repayment delinquency ratio = amount 3 months or more overdue / remaining average amount of loan
Sep 03
Mar 04
Sep 04
Mar 05
Sep 05
(per annum conversion)
Final disposal ratio = default ratio x (1- recovery ratio)
24
Fees and Commissions - Status of Wealth Management Products Commission from mutual funds and insurance products
Breakdown of wealth management products
(Million yen)
(Billion yen)
Private annuity insurance commission
Private annuity insurance
Fire insurance commission
Mutual funds
Mutual funds sales commission
Safe custody of JGBs
Mutual funds trust commission
Foreign currency deposits
184.9 140.4 75.2
[Before tax half-yearly basis]
106.9 84.5 69.0 23.9
Sep 03
Mar 04
Sep 04
Mar 05
Sep 05
Sep 03
46.7
33.3
26.9 30.2 13.3 15.2 4.8 5.7
Mar 04
61.5
35.6
68.1 46.5
18.8 25.1 5.6 7.1
Sep 04
Mar 05
35.2 6.3 Sep 05
25
Securities Investments and Unrealized Gains Status of Unrealized gains
Interest and dividends / return on securities (Billion yen)
Stocks
14.0
Bonds Other
12.6
Unrealized gains (losses)
4.0 0.3 -1.6
Average maturity of bonds (years)
(Billion yen)
Return on securities Interest and dividends
1.9
3.7
0.5
0.2 -0.5
-4.5 -6.6 -5.8
-0.3 -0.8 -1.0
1.4
1.6
0.9
-6.9 Sep 02
Sep 03
Sep 04
Sep 05
Sep 02
Sep 03
Sep 04
Sep 05 26
Status of Expenses and OHR (billion yen) Personnel expenses
18.7
7.1
Non-personnel expenses
18.5
18.3
18.5
7.2
6.9
6.8
10.2
10.1
10.4
Taxes OHR
63.4%
10.4
55.5%
54.3% 51.1%
1.1
1.0
1.2
Sep 02
1.2
Sep 03
Sep 04
Sep 05 27
ROA Trends ROA difference (core net operating income basis) and average loan increase ratio
ROA Trends Suruga
ROA difference for the previous 3 years
Regional bank average (outstanding loans averaging over 1 trillion yen) *ROA = Core net operating income / average balance of assets during term
0.60%
1.17%
0.40%
1.07% 1.10%
Suruga
0.20%
0.88% -25.00%
0.00% -5.00%
5.00%
15.00%
25.00%
-0.20%
0.66% 0.64%
-15.00%
0.67%
0.71% 0.71%
-0.40%
Average loan increase ratio for the previous 3 years
-0.60%
Mar 02
Mar 03
Mar 04
Mar 05
Sep 05 28
Breakdown of Problem Assets based on the Financial Rehabilitation Law (Billion yen) Debtor classification
Claims against bankrupt and substantially bankrupt obligators Claims with collection risk
Claims for special attention
Sub-total
Normal assets
Total
Sep 05 Credit balance
19.1
48.8
Proportion
Consumer/ Corporate
1,18.1
2,052.7
2,170.8
Total coverage ratio
Consumer
8.8 0.57%
6.0
4.8
1.1
68.13%
2.8
100%
100%
Corporate
10.3 1.60%
9.1
7.8
1.3
89.25%
1.1
100%
100%
Consumer
10.3 0.67%
5.2
4.2
1.0
50.77%
4.0
79.59%
89.95%
Corporate
38.4 5.97% 24.7 13.5 11.2
64.20% 11.9
86.54%
95.18%
0.88 %
2.25 %
8.1 0.53%
4.9
0.8
71.07%
0.6
26.19%
78.65%
Corporate
41.9 6.51% 16.2 16.0
0.1
38.68%
8.4
32.68%
58.72%
Consumer
27.3 1.79% 17.0 14.0
3.0
62.45%
7.4
72.86%
89.81%
Corporate
90.7 14.09% 50.1 37.4 12.6
55.25% 21.4
52.79%
78.87%
Total coverage ratio
81.41%
Consumer
50.1
Total Proportion collateral & Collateral Guarantees Coverage Reserves Reserved ratio ratio guarantees
2.31%
5.44 %
Consumer
1,499.6 98.20%
Corporate
553.1 85.90%
94.56%
Consumer
1,527.0
100%
Corporate
643.8
100%
100%
5.8
Coverage ratio: Reserved ratio:
Covered by collateral and guarantees Reserved for unsecured portion
Total coverage ratio: Covered by collateral, guarantees and reserves NOTE: The guarantee is not provided by SURUGA. The guarantee is extended by a third party, who serves as a joint-guarantor to the borrower.
29
Ratio of Loans Disclosed Under the Financial Rehabilitation Law Ratio of disclosed assets
Consumer/corporate ratio of disclosed assets
Ratio of disclosed assets
Corporate ratio
Ratio of disclosed assets after deduction from reserves
Consumer ratio
Ratio of disclosed assets after deduction from reserves, collateral and guarantees
Sep 02
Sep 03
Sep 04
Sep 05
Sep 02
Sep 03
Sep 04
Sep 05 30
Coverage and Credit Costs Status Coverage status
Credit costs status (Billion yen)
Coverage ratio
(Billion yen)
(Interim basis)
Reserve
Core net operating income
Collateral and guarantees Deduction of reserves, collateral and guarantees
Actual credit costs (Credit costs - Collection of claims written off)
80.13%
81.16%
193.5
78.50%
41.2
161.6
33.3 113.8 93.5
81.41%
Actual credit costs ratio (actual credit costs / average loan balance)
14.1 152.8
30.3 93.6
15.3
16.9
11.0 118.1
28.9 67.2
4.8 0.48%
38.4
34.7
28.7
21.9
Sep 02
Sep 03
Sep 04
Sep 05
Sep 02
5.8 0.57%
Sep 03
6.5 0.64%
Sep 04
6.7 0.64%
Sep 05
31
Interest Margin After Credit Costs Comparison with the main regional banks Suruga: Loan-deposit margin - Actual credit costs ratio Main regional banks average: Loan-deposit margin - Actual credit costs ratio
Loan-deposit margin after actual credit costs and average loan increase ratio Loan-deposit margin after actual credit costs
1.30%
Sep 04 Mar 05
Suruga
1.10%
1.22%
0.90% 0.70%
1.16%
0.50%
1.06%
0.30%
0.99%
0.10%
0.33% 0.30% Mar 03
0.31%
0.32%
-5.00% -0.10%0.00% -0.30%
Mar 04
Mar 05
Sep 05
5.00%
10.00%
15.00%
20.00%
25.00%
Average loan increase ratio (for the previous three years)
-0.50%
Based on flash reports
32
Status of Owned Capital Deferred tax assets / Tier I ratio (Billion yen)
Deferred tax assets
Capital adequacy ratio (Billion yen)
BIS standard (consolidated) Domestic standard (non-consolidated)
Tier I
143.8
Deferred tax assets / Tier I ratio
132.5 116.9
120.9
Tier I ratio (non-consolidated) Amount of owned capital
8.94%
44.0%
11.07%
8.54%
36.9%
10.29%
9.36% 8.93% %
10.32%
9.75%
9.70%
9.14%
152.8
8.32% 7.93%
141.3
25.6% 51.5
18.1%
44.6 34.0
Sep 02
Sep 03
Sep 04
125.9
129.8
26.1 Sep 02 Sep 05
Sep 03
Sep 04
Sep 05 33
FY2005 Interim Results and FY2005 Forecast (Billion yen)
2005 Interim results and forecast Forecasted (A)
Interim results Comparison (B) (B-A)
2004 results
2005 year-end forecast
Gross operating income
34.5
36.2
+1.7
68.0
71.0
Operating expenses
18.5
18.5
0.0
36.0
37.0
Net operating income
16.0
16.3
+0.3
34.6
33.0
Core net operating income
16.0
16.9
+0.9
31.3
33.5
Ordinary profit
10.0
10.1
+0.1
18.3
20.5
Net income
5.0
6.7
+1.7
10.4
12.5
Actual credit costs
6.0
6.7
+0.7
12.5
12.7 34
Corporate philosophy
SURUGA’s Mission and Exchange-of-value System Shareholders take part in corporate activities through investment by evaluating growth and the corporate mission
Shareholders
People wanting support for own happiness
Customers
SURUGA’s mission Corporations are social systems that support the pursuit of happiness in their chosen industries
Other stakeholders
Exchanging value to spur on growth
Growth
Helping to give shape and timeframe for customers' dreams as a life and business concierge
Employees
Participating in company activities and sharing the common goals of SURUGA
Customers, shareholders, the regional community and other stakeholders exchange value with SURUGA SURUGA defines its growth as being able to improve upon this exchange of value Rather than focusing on one stakeholder and maximizing its value, SURUGA believes in retaining a good balance and quality exchange of value will lead to continued growth 35
Toward the Future
A new form of banking is at hand... 36
For further details regarding the above, please contact
IR & PR Office, Suruga Bank Tel: +81-3-3279-5536 e-mail:
[email protected]
The foregoing material contains statements regarding future business performance. These statements are not intended as guarantees of any specific future performance, which is subject to a variety of risks and uncertainties. Actual future business results may differ from the targets contained in the present material, due to changes in the external business environment.