Meeting & Event Resource Guide Our goal is to be the Best to Do Business With. There are various stages when we interact with you, the customer. They are: solicitation and marketing, sales and booking, pre-planning, onsite and post-event. Through each of these stages, we focus on the following touch points: creativity, consistency, communication, flexibility and image. To aid you in the planning process, we have compiled the following hotel information. It is a pleasure to assist you with coordinating the many details that are necessary for making the perfect meeting, convention or event a success. Please note that all pricing is subject to change. We look forward to supporting you in planning a successful event.

The Waldorf Astoria New York 301 Park Avenue New York, NY 10022 The Towers of the Waldorf Astoria New York 100 East 50th Street New York, NY 10022 (212) 355-3000 www.waldorf.com www.waldorfnewyork.com Table of Contents General Information  Hotel Overview Function Space and Banquets  Function Space Diagrams with specification  Catering Menu’s available separately Spa 

Information

Resource Information  Hotel specifics listed alphabetically Forms     

Credit Application Credit Card Authorization Electrical Form Telecom Form Planning Checklist

GENERAL INFORMATION As one of the first ‘grand hotels’ to combine elegance with luxurious amenities and services, The Waldorf Astoria has been world renowned for over a century. A member of the National Trust Historic Hotels of America and an official New York City landmark since 1993, the Art Deco property occupies an entire city block of prime, mid-town Manhattan real estate. GUEST ROOMS The Waldorf Astoria and Waldorf Towers together have 1,413 individually decorated guestrooms and suites. The Waldorf Towers occupies the 28th - 42nd floors of the hotel. The Towers is a “hotel within a hotel”, with a private entrance on 50th Street. There is a concierge lounge on the 26th floor, which is available to Towers guests, and offers complimentary continental breakfast, hors d’oeuvres, desserts, and non-alcoholic beverages. The Waldorf Astoria main hotel has guestrooms from the 5th –17th floors as well as the 19th 27th floors. Most of the guestrooms in the main hotel are on non-smoking floors. The Waldorf Towers has 64 guestrooms and 116 suites, and the Waldorf Astoria has 1,033 guestrooms and 200 suites. SUITES Suites in the Waldorf Astoria and Waldorf Towers are luxurious and impressive. A variety of suites are available, ranging from one to four bedrooms. Because of the individual character of our suites, they cannot be readily categorized in this guide, but your Meetings and Conventions professional can assist you in selecting a suite that will suit your every need. Waldorf Astoria/Main Hotel Suite Options Mini Suites - From 370 square feet – King Bed or (2) Double Beds Sophisticated in design and proportion, our luxurious accommodations include a sitting area or separate parlor (some with French doors), wet bar or kitchenette refrigerator, and thoughtful amenities. Astor Suites - From 400 square feet - King Bed or Queen Bed Our one-bedroom suites are generous in size with separate living area (some with French doors), East-side city view, two televisions, wet bar, and shower with separate bath. One-Bedroom Suites - From 450 square feet – King Bed or (2) Double Beds Larger than the Astor Suites, the One-Bedroom Suites feature completely separate bedroom and living room areas. Included are two televisions, wet bar or kitchenette, and the living room features a full sofa and chairs set. Luxury Suites - 750-900 square feet - King Bed

Spectacular suites overlooking Park Avenue with large foyer, separate living room, one or two bedrooms (each with its own marble bath), separate boudoir with make-up and dressing areas, stall shower with separate bath and spacious closets. *Luxury Suites are always referred to as “R” or “H” suites, and are the most popular style of suite at the Waldorf, particularly for entertaining. The master bedrooms of these suites all have king beds, and the optional connecting bedrooms have either one queen or two double beds. Waldorf Towers Suite Options As in the main hotel, the principal difference is size, with the largest suites, the Historical Apartments, being the epitome of grandeur, luxury, and elegance Executive Suites - From 400 square feet Spacious suites with separate sitting room – perfect for families, couples, or corporate rentals. Our Executive Suites represent one of New York's best values. Luxury Suites - From 600 square feet Representing Manhattan’s most luxurious value for business travelers, couples and families, these spacious one and two-bedroom suites are individually decorated and include cheerful bedrooms, oversized marble bathrooms with dressing areas, and gracious living rooms (some with dining areas) giving these suites a delightful residential ambience. Premier Suites - From 1,200 square feet Individually and uniquely designed with the look and feel of a grand European apartment, these are among New York’s most sought-after suites. High ceilings, antique furniture, and architectural embellishments combine with the latest technologies to create a worldly yet welcoming ambience. Grand Suites - From 1,800 square feet These luxurious apartments are among New York’s most gracious and well-proportioned suites. Individually decorated and appointed to invite both lavish entertaining and private comfort, each spacious suite combines historic splendor with the latest technologies. Historic Apartments - From 2,100 to 5,400 square feet These elegantly appointed apartments have hosted some of the world’s most noteworthy figures and significant events. Our collection of Historic Suites range from the Royal Suite, former home to the Duke and Duchess of Windsor and The Presidential Suite, which has hosted every US President since Herbert Hoover.

FUNCTION SPACE AND BANQUETS The right setting can work wonders to ensure a successful meeting. And when that meeting demands the prestige affiliated with one of the nation's grand hotels, The Waldorf Astoria is the location of choice. Just steps away from the world’s most famous attractions, and minutes away

from three International Airports, the Waldorf Astoria provides endless options in entertainment and is easily accessible from anywhere in the world. With 60,000 feet of renovated or restored meeting room space, The Waldorf Astoria offers access to an incomparable collection of meeting and special event venues. An array of majestic function space provides a unique variety of settings. Forty world-class banquet rooms accommodate from 10 to 1,500 guests in renowned architectural style. Outstanding facilities are complemented by the dedicated services of a sales, catering and culinary team with unrivaled events experience.  

Function Space Diagrams with specifications Catering Menus available separately.

Your Catering Sales manager can assist you with all of your catering needs. The main phone number for Catering Department is 212-872-4800.

SPA At Guerlain Spa, every experience is a unique and personal occasion, a moment created especially for you- the perfect union of warmth, elegance, and aesthetic experience. This state of the art, 14,000 sq. ft. facility, which covers the 19th floor of the hotel, offers a variety of services from specialty massages to the most exquisite facials. Also available is our private fitness center where one can workout on their own or arrange for a private trainer. Spa Hours: 9am-9pm Mon- Sat, 10am-7pm- Sun. In-room treatments are also available. Valet parking is complimentary. To book an appointment or for more information please dial 212- 872-7200 or ext 7200 from inside the hotel, or visit our website at www.guerlainspa.com or email us at [email protected]

RESOURCE INFORMATION Advertising Opportunities Affiliates Airline Information Amenities Americans with Disabilities Act (ADA) Audio/Visual Automated Teller Machines Baby-Sitting Services Banks Banners Banquet Beverage Selection Banquet Equipment Banquet Menu Selection Banquet Terms and Conditions Bell Services Billing Box Lunches Business Center Car Rental Agencies Cash Paid Outs Cash Paying Guests Celebrity/ Dignitary Visits Check Cashing Privileges Check-In and Checkout Coat Check Services Coffee Maker Community Outreach Concierge Convention Center Corkage Credit Cards Credit Policy Currency Exchange Decorations Destination Management Companies (DMC) Deposits Diagrams Dietary Requirements Directions to the Hotel Doctors on Call Drug Stores Dry Cleaning eEvents

Electrical Elevators Emergency Procedures Environmental Commitment Fax Machines Fax Numbers Fire Codes Fitness Center Flags Floral/Florist Food Donations Freight Elevator General Manager Gift Certificates Gift Ideas Gratuities Group Reservations Identification Program (GRIP) Group Check-In, Arrival and Departures Guest List Manager Guest Rooms Guest Room Deliveries Guest Service Hotline Hair Salon HEAT HHonors Floor Hospitality Desks Hospitality Suites Functions Hotel Facts/History Hotel Map Housekeeping In Conjunction With (ICW’s) Indemnification In-Room Dining Interpretation/Translation Services Internet Services Key Cards Key Hotel Contacts Kosher Labor Laundry/Valet Limousine Services Linen Selection Liquor Laws Load-In/Load Outs (Production, Decor, & Staging) Loading Dock Local Information

Lost and Found Luggage Storage Manager on Duty (MOD) Mail Services Master Accounts Medical Facilities/Services Meeting Room Capacities Meeting Room Deliveries Meeting Room Set Standard Music/Musicians Newspapers/Publications Office Equipment/Supplies Package Room Parking Personalized On-Line Group Page (POG) Pets (policies) Photography Pianos Post-Convention Meeting Post Event Report Posting of Events Pre-Convention Meeting Printing Services Production Guidelines Public Transportation Pyrotechnics Radios/Pagers/Nextels Recycling Registration Assistance Registration Desks Reservations (RAPID!) Restaurants/Lounges Restaurant Reservations Restrooms Resumes Rigging Ropes/Stanchions Rooming Codes/Rooming Lists Safes/Safety Deposit Boxes Security Shipping and Receiving Shoe Shine Shopping Signage/Banners Site Inspection/Pre-planning Smoking

Sound System Spa Special Meal Requests SPORT Storage Suites Sustainability Taxes Taxicabs Team Member Recognition Telephones/Telecommunications Tours/Sightseeing Trash Removal Tuxedo/Formalwear Voice Mail Weather Wheelchairs Wired Payment Worship Services Zip-Out Checkout

ADVERTISING OPPORTUNITIES The hotel offers groups and their affiliates opportunities to sponsor/advertise during the specified dates of the meeting/exhibit. Your Event Services manager will provide detailed information and can discuss other ideas not listed below:    

Logo products, e.g., keycards, cocktail napkins, to go lunch boxes, etc. Video Channel Plasma Screens Banners/Signage

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AFFILIATES Groups meeting in conjunction with a conference, but not part of the official convention program who require meeting space will work directly with our Catering Department. All meeting space, if available, will be at the hotel’s normal prevailing room rental rates and will be subject to the hotel’s standard contract terms and conditions. A listing of all affiliates should be sent to the hotel no later than 90 days prior to the actual event, so that they can be individually contacted by the Catering/Event Services Department to set up food, beverage and billing arrangements. Back to Resource Information

AIRLINE INFORMATION Airline Aero Mexico Air Canada Air France Air India Air Jamaica Air New Zealand Air Tran Alaska Airlines All Nippon Airways American Airlines America West Airlines Austrian Airlines British Airways Continental Airlines Delta Frontier Japan Airlines Jet Blue KLM Royal Dutch Airlines Korean Air Lufthansa

Nationwide 1-800-237-6639 1-888-247-2262 1-800-237-2747 1-800-223-7776 1-800-523-5585 1-800-262-1234 1-800-247-8726 1-800-426-0333 1-800-235-9262 1-800-433-7300 1-800-235-9292 1-800-843-0002 1-800-247-9297 1-800-525-0280 1-800-221-1212 1-800-432-1359 1-800-525-3663 1-800-538-2583 1-800-447-4747 1-800-438-5000 1-800-645-3880

Midwest Airlines Northwest (Domestic) Northwest (International) Qantas Singapore Airlines Southwest Airlines United Airlines US Air Varig Virgin Atlantic

1-800-452-2022 1-800-225-2525 1-800-447-4747 1-800-227-4500 1-800-742-3333 1-800-435-9792 1-800-521-0810 1-800-428-4322 1-800-468-2744 1-800-862-8621

Airport Information

The Waldorf Astoria is located approximately 10 miles from LaGuardia (30 minutes to an hour by taxi), approximately 15 miles from Newark (an hour to an hour and a half by taxi), and approximately 15 miles from JFK (an hour to an hour and a half by taxi). Taxis are readily available to and from the three New York airports: LaGuardia - average fare $25-$30 & $3.50 toll, plus tip JFK – average fare $40 & $3.50 toll, plus tip Newark - average fare $40 -$45 & $6 toll, plus tip Grayline minibus service, which can be arranged through the theatre desk in the main lobby 212-872-4597, is available to the airports hourly: -to LaGuardia - $18 per person -to JFK - $20 per person -to Newark - $23 per person Limousine service is also available to and from the hotel through Capricorn Limousine at the Transportation Desk (extension 4585). Prices include toll and gratuity: -to LaGuardia - $104.60 sedan, $137 stretch -to JFK - $119 sedan, $155 stretch -to Newark - $119 sedan, $155 stretch -from LaGuardia - $127.80 sedan, $159 stretch -from JFK - $141 sedan, $177 stretch -from NWK/TETERBORO - $141 sedan, $177 stretch Back to Resource Information

AMENITIES The Room Service department is happy to service your group gift and amenity needs. Please consult your Catering/Event Manager with your specific preferences or budgeting guidelines. All amenity pricing excludes state sales tax, gratuity, and delivery fee. Room service gratuity is currently 19%. For a standard delivery, the fee is $5.25 per person. Sales tax is 8.875%. Back to Resource Information

AMERICANS WITH DISABILITIES (ADA) The Hotel represents that the Hotel facilities being rented or reserved by you including guest rooms, common areas and transportation services are, and will be, in substantial compliance with applicable public accommodation obligations under the Americans with Disabilities Act. You agree that one week in advance of your event, you will furnish to us a list of any auxiliary aids needed by your attendees in meeting or function space. You agree that you will be responsible for the procurement and payment of all charges for any and all auxiliary aids. We will, upon your request, furnish you with the names of businesses you can contact to obtain these aids. You also agree to be responsible for compliance with the ADA in the set up and conduct of meetings for your event. Back to Resource Information

AUDIO/VISUAL Presentation Services, our audiovisual company, brings over decades of years of experience in the field of audio visual to your meeting at the Waldorf Astoria. Presentation Services may be reached by dialing 212-872-7390. Back to Resource Information

AUTOMATED TELLER MACHINES An ATM is conveniently located at the Lobby level, near the Business Center. There are also ATM locations in New York City at all major bank locations. Back to Resource Information

BABY-SITTING SERVICES The following childcare companies are licensed, bonded, insured and CPR trained. Parents should arrange directly with the company selected. None of the babysitting agencies are affiliated with the hotel, and as such, the hotel is not responsible for the services rendered by these agencies. The fees for babysitting services vary by vendor and holiday rates may also apply. Direct payment is required to the vendor. No room charges or master billing for babysitting services is permitted. Babysitters Guild 60 E. 42nd Street, Suite 912 New York, NY 10165 Tel. 212-682-0227 Fax 212-682-0352 Multilingual Elite Nannies 7009 Austin Street, Room 203 Forest Hills, NY 11375 Tel. 718-544-9800 Back to Resource Information

BANKS Chase Manhattan Bank 51st Street & Third Avenue 212-270-6000 Hours of Operation: 8am-6pm Citibank 53rd Street & Park Avenue 1-800-627-3999 Hours of Operation: 8am-6pm Bank of America 51st Street & Park Avenue 1-800-841-4000 Hours of Operation: 8am-6pm Back to Resource Information

BANNERS The labor charge for hanging a standard banner is $175.00. Back to Resource Information

BANQUET BEVERAGE SELECTION The Waldorf Astoria offers a choice of standard and premium beverages on banquet bars. The following is a list of beverages currently offered by our beverage department for banquets. As the availability of some of the items vary, this list may or may not be complete and is subject to change. Specialty items are available upon request. Standard Liquor Brands (Tanqueray Gin, Martini and Rossi Sweet Vermouth, Martini and Rossi Dry Vermouth, SKYY or Absolut Vodka, Dewar's White Label Scotch, Canadian Club or Seagram’s VO Whiskey, Cruzan Rum, Evan Williams or Jim Beam Bourbon) Premium Brands (Tanqueray 10, Martini and Rossi Sweet Vermouth, Martini and Rossi Dry Vermouth, Stolichnaya Vodka, Grey Goose Vodka, Belvedere Vodka, Johnnie Walker Black Scotch, Maker’s Mark Bourbon, Crown Royal Whiskey and Bacardi Rum) Cordials (Kahlua, Grand Marnier, Bailey’s, Disaronno Amaretto, Frangelico, Hessesey VS, Taylor Fladgate Port, Sambuca Romano) Beer (Coors Light, Heineken, Budweiser) Wine (Canyon Road Cabernet and Canyon Road Chardonnay) Non-Alcoholic Beverages (Odoul’s or Kaliber)

All banquet bars serve wines by the glass, domestic and imported beers, soft drinks, juices, mineral water, and non-alcoholic beers and wines. Blended drinks and champagne by the glass are available upon request. Back to Resource Information

BANQUET EQUIPMENT Items in our banquet inventory are for your use at no additional charge. Any equipment requested not in inventory, which have associated costs, will be passed on to your group. Please note that the hotel does not carry the following items: 8’ tables, high boys, furniture such as sofas or arm chairs for lounge/hospitality set up or for meetings with a “fire side” format. Your Event Service Manager would be happy to assist you in renting them from an outside vendor on your behalf. For more information on banquet equipment, please see your Catering/Event Manager. Back to Resource Information

BANQUET MENU SELECTION We request that banquet menus, room arrangements, and other details pertinent to your convention be submitted to your Catering/Event Manager 30 days prior to your conference date. We are happy to custom design menu proposals for your group and assist in selecting the proper menu items and program arrangements to ensure a successful event. Specialty and theme parties may be designed to meet your particular needs. Special meal requests can be accommodated. Please advise your Catering/Event Manager in advance with any special dietary requirements. Back to Resource Information

STANDARD BANQUET TERMS AND CONDITIONS 1. ASSIGNMENT/CONFIRMATION OF FUNCTION SPACE: The function space assigned indicates the space is tentatively being held and will be held on a definite basis upon signing of the Event Order (“EO”). The terms and conditions of any group sales or catering sales agreement previously signed regarding this event remain in force and the EO is intended to provide specific function/event information in support of the original agreement. If for any reason the function space reserved is not available for your event, you agree that we may substitute space of appropriate size and comparable quality for your event. If you plan to print or publish the assigned space, please contact us first to confirm the room assignment. 2. GUARANTEE OF ANTICIPATED REVENUE: At least 48 hours (or 2 business days) before your event, you must inform us, in writing, of the exact number of people who will attend your event. The arrangements set forth on the reserve side of your EO will serve as the final arrangements for your event. The services, products, fees, etc. as noted will be provided at the time of your event and you will be charged based on the event guarantee that you give us or the number of people indicated at the time you signed the sales agreement or the EO, whichever is greater. We will not undertake to serve more than 3% more than this guaranteed minimum. 3. LABOR CHARGE: If the guaranteed number for your event is less than 25 persons, we will add a $125.00 labor charge to your account. This will be used to cover our costs of the

event and will not be distributed as a service charge or gratuity to our employees working at your event. 4. OVERTIME: You agree to begin your event promptly at the scheduled start time and agree to have your guests, invitees, and other persons vacate the designated event space at the end time indicated on the final EO. You further agree to reimburse us for any overtime wage payments or other expense incurred by us because of your failure to comply with these regulations. 5. GRATUITY & ADMINISTRATIVE CHARGE: The combined gratuity and administrative charge that is in effect on the day of your Event will be added to your bill. Currently, the combined gratuity and administrative charge is equal to 23.75% of the food and beverage and room rental total, plus applicable state and local tax. A portion of this charge will be a gratuity as calculated by the following formula and fully distributed to servers, and where applicable, captains and/or bartenders assigned to the Event:  For functions held on the 4th Floor & 18th Floor Executive Meeting Center: The gratuity will be the greater of 16.9% of Food & Room Rental and 18.4% of the Beverage total, or 96.3% of the Food & Beverage, Room Rental, Audio Visual Commission & other sundry charges.  All other Catering Locations: The gratuity will be the greater of 15.9% of the Food and Room Rental total and 17.9% of that amount in Beverage for events inside the function room or 16.9% for events outside the function room, or 96.3% of the Food & Beverage, Room Rental, Audio Visual commission and other sundry charges. The remainder of the combined gratuity and administrative charge (currently 23.75%) will be an administrative charge. This administrative charge is not a gratuity and is the property of Hotel to cover discretionary costs of the Event. We will endeavor to notify you in advance of your Event of any increases to the combined gratuity and administrative charge should different gratuities be in effect on the day of the Event pursuant to the applicable collective bargaining agreement. NY STATE SALES TAX: 8.875% will be added to your account for NY State Sales Tax. 6. PRICE INCREASES: There may be increases in prices due to unforeseen changes in market conditions at the time of your event. We will communicate these increases to you in advance. We will require written confirmation that you agree to pay these increased prices. Alternatively, we, at our option, may in such event make reasonable substitutions in menus and you agree to accept such substitutions. 7. SET UP CHARGES. Should extensive meeting room set-ups or elaborate staging be required, there will be a set-up charge to cover Hotel costs and additional labor. If equipment is necessary that exceeds Hotel’s inventory, then you agree to pay for the cost of renting this additional equipment. You agree to indemnify us for any damage caused to any Hotel property as a result of drayage related to your event, whether caused by you, your agents, employees, or contractors. 8. OUTSIDE FOOD AND BEVERAGE: Due to state law, you may not bring into the Hotel alcoholic beverages. You must obtain prior approval from us before you bring in any food or non-alcoholic beverages from outside sources. A Hold Harmless Agreement and Liability Insurance are required if food or beverage products not purchased and served by Hotel staff are brought in for consumption by your guests. Service fees will apply to any outside food or beverage served in our function space regardless if Hotel labor is required.

9. AUXILIARY AIDS: The Hotel represents and you acknowledge that the Hotel facilities being rented for you including guest rooms, common areas and transportation services will be in compliance with our public accommodation requirements under the Americans with Disabilities Act. You agree that you will furnish to us a list of any auxiliary aids needed by your attendees in meeting or function space at least two weeks prior to your event. You agree to pay all charges associated with the provision of such aids by the Hotel. 10. PROMOTIONAL CONSIDERATIONS: We have the right to review and approve any advertisements or promotional materials in connection with your function which specifically reference the Hilton name or logo. Hilton does not offer or accept any terms or conditions which provide commissions, rebates, HHonors points or other forms of compensation related to revenue for food, beverage, room or equipment rental. 11. CANCELLATION: You may cancel this Agreement only upon giving written notice to us. The parties agree and understand that in the event of a cancellation, our actual damages would be difficult to determine. Therefore, you agree to pay the liquidated damages outlined in your sales agreement, if any, or the guarantee amount as set forth in paragraph 2, whichever is greater. As products and services must be purchased and scheduled in advance, notification seven (7) business days or less before the event will require all charges (including labor and service fees, rentals and applicable taxes) for the final guarantee or contracted number of guests will be charged. Additional damages may be owed for cancellation of your sleeping room contract. 12. CONDUCT OF EVENT: Group agrees to comply with all applicable federal, state and local laws including health and safety codes and federal anti-terrorism laws and regulations including compliance with the provisions of 29 CFR part 470, and our rules, copies of which are available from the hotel’s sales department. Group agrees to cooperate with Hotel and any relevant governmental authority to ensure compliance with such laws. You assume full responsibility for the conduct of all persons in attendance at your event and for any damage done to any part of our premises during the time of your event. Should you require any rigging services for this event, all such services must be arranged through the in-house AV provider or the Hotel and you will be responsible for all costs associated therewith. Back to Resource Information

BELL SERVICES Our Guest Services Department is responsible for the movement of your luggage and the delivery of all non-food and beverage amenities. Portage charges will be set forth in your contract. The current rate is $2.57 per bag, per move, plus state tax, and is subject to change. For group arrivals, there is a doorman fee of $2.248 per guest, round trip. Departure notices and bag pulls should be coordinated with our Guest Services Manager and/or Bell Captain or Catering/Event Manager). Back to Resource Information

BILLING Should you require a master account for billing purposes, please complete and return our credit application form. Upon approval, master accounts will be assigned per your instructions. Please be sure to advise your Catering/Event Manager in advance for any specific instructions on how you would like your bill organized. We recommend on-site daily review with the Group Billing Coordinator. Back to Resource Information

BOX LUNCHES Box lunches are available through the Catering Department. We can help you create your own customized lunch. If you wish to order box lunches for your group, your Catering/Event Manager will arrange the order for you and provide delivery to your specified location on the property. Back to Resource Information

BUSINESS CENTER Whatever your business needs are they can all be accommodated through our in-house Business Center. Prices are quoted on an individual basis, depending on the type of equipment needed as well as the scope of the job requested. In order to address your specific group’s needs, please refer to the Business Center or discuss them with your Catering/Event Manager. Whether you require a fully operational office setup on property or various limited services, the Business Center is designed with everyone’s needs in mind. Business hours are: 7a.m. - 7p.m. Monday through Friday 9a.m. - 5p.m. Saturday Sunday - Closed Back to Resource Information

CAR SERVICE: Limousine service is offered by Capricorn Limousine, located at the Transportation desk in the Main Lobby. Please contact Capricorn in advance at 212-872-4585 or at extension 4585 while in-house. For special group arrangements, contact the Director of Sales and Marketing for Capricorn Limousines at 718-729-3000. Hourly rates (including gratuity) Luxury sedan - $109.39/hour Stretch limousine - $142.94/hour Two hour minimum Airport rates (including gratuity, parking and toll) To LaGuardia - $159.94 sedan, $197.86 stretch To JFK - $183.28 sedan, $219.74 stretch To Newark - $170.18 sedan, $204.08 stretch From LaGuardia - $210.16 sedan, $241.62 stretch From JFK/NWK/TETERBORO - $218.09 sedan, $251.99 stretch Back to Resource Information

CASH PAID OUTS

If you anticipate the need for a cash advance, please note that for amounts over $1,000 or for specific denominations, advance notice of at least three days will be required to allow us to obtain the funs. A check may be required should the amount exceed your credit limit. Back to Resource Information

CASH PAYING GUESTS In the event a hotel guest does not have a major credit card to secure his/her room, the Waldorf Astoria will require full payment in advance for room and tax charges. In addition, there will be a $100.00 per day refundable deposit for incidental charges. If the guest does not wish to establish credit for incidental charges, the guest room phone will be restricted to room-to-room calls. All room folio charges from the Food and Beverage outlets and movie charges will also be restricted. Back to Resource Information

CELEBRITY/DIGNITARY VISITS Rest assured your celebrities or dignitaries will be treated with the utmost confidentiality. Your Catering/Event Manager is happy to work with you to accommodate any needs you have. Back to Resource Information

CHECK CASHING PRIVILEGES Hotel guests may cash checks at the Front Office. The check must be imprinted with the guest’s name and address and made out to the Waldorf Astoria. A U.S. driver’s license will be required. The check must be approved through the hotel’s check guarantee system. Back to Resource Information

CHECK-IN AND CHECKOUT Hotel check-in is 3p.m., and checkout is 12p.m. (All guests arriving before 3p.m. will be accommodated as rooms become available. Our Guest Service Department can arrange to check luggage for those guests arriving early when rooms are not available and for guests attending functions on departure day.) Early Departure

Your guests will have the opportunity to confirm their departure date at check-in. Once this departure date has been confirmed, an early departure fee equal to the cost of one night’s room rate plus tax will be assessed in the event the guest departs prior to their confirmed departure date. Late Departure

Late checkouts are available upon request and subject to availability. Please contact the Front Desk directly to discuss availability and associated fees. Satellite Check-In

Satellite check-in is available. The following conditions must be met in order to be eligible for consideration; arrival manifest provided 3 days in advance of major arrival. The success of a satellite check-in is very dependant on the hotel's occupancy the evening before and flow of your arrival manifest. Your Catering/Event Manager will be able to discuss these issues in more detail to determine if this is the correct solution for your arrival.

Zip Checkout

With zip checkout, your room folio is provided at your door early in the morning of your departure. Simply verify the charges, use the television remote or dial extension 69 to check-out. Please leave your keys in the room. If you are not departing the hotel immediately, luggage storage can be arranged at the bellman’s desk. Back to Resource Information

COAT CHECK SERVICES Planetary Recreations Inc. is the in-house vendor that provides coat check services at the Waldorf Astoria. Starting July 1, 2010, the rate is $4.50 per person based on the final guarantee or the number of guests attending in excess of the final guarantee. Minimum checkroom charge is $90.00 per man-hour or part man-hour thereafter, with minimum of five hours. (i.e., the minimum charge is $450.00 or a guarantee of 100 for up to five hours.) Minimum rates are quoted on the basis of one staffed checkroom attendant. Your Catering/Event Manager would be happy to assist you with your requirements. Back to Resource Information

CONCIERGE Our concierge desk is located at the Lobby level and staff is available from 7am-midnight, from Monday through Sunday. Back to Resource Information

CONVENTION CENTER - NEW YORK CITY Jacob Javits Convention Center 655 West 34th Street New York, NY 10001 212-216-2000 [email protected] www.javitscenter.com 15 minutes. Approximate Taxi Cost $15.00 Back to Resource Information

CORKAGE For all bottles of wine brought in to the hotel, a corkage fee of $20.00 will be applied to all opened bottles of wine. In addition, a 23.75% service and administrative charge will be applied, based on the Waldorf Astoria’s selling price of $52.00 per opened bottle of wine. Back to Resource Information

CREDIT CARDS The Waldorf Astoria accepts most major credit cards including Visa, American Express, Master Card and Discovery Card. Back to Resource Information

CREDIT POLICY Unless you have established credit in advance with us, you will pay the entire contract price in cash or by certified check at least three business days prior to your function or by personal bank

check two weeks prior to your function. If you would like to establish credit, please contact your Catering/Event Manager. Back to Resource Information

CURRENCY EXCHANGE The front desk currently exchanges the following currency at the prevailing rate from Bank of New York: Australian Dollar, British Pound, Canadian Dollar, Denmark Kroner, Euro, Japanese Yen, Mexican Peso, Norway Kroner, Scottish Pound, Swedish Kroner and Swiss Franc. Each guest is limited to a currency exchange of $400 per day, up to $2,000 per stay, with identification. If a large amount of money is to be exchanged, we strongly recommend handling the exchange through your home bank. Back to Resource Information

DECORATIONS Please contact your Catering/Event Manager for a description of items available as well as complete party package menus. We are happy to suggest ideas on novel favors, souvenir menus, printed programs, creative ice carvings, theme food presentations, and room accent decor and specialty linens. We are not responsible for any loss or damage to property belonging to you or your attendees and do not maintain insurance covering it. All displays and/or decorations will be subject to our written approval and we reserve the right to contract and charge for hotel staff to provide the labor for any installations or removals of such. Back to Resource Information

DESTINATION MANAGEMENT COMPANIES (DMC) Preferred vendors that have successfully worked with the hotel are listed below for your reference. SHACKMAN ASSOCIATES INTERNATIONAL 240 East 56th Street Suite 2E New York, NY 10022 Tel. 212-753-5900 Fax 212-753-7070 Contact: Karen Shackman www.shackmanassociates.com BRIGGS RED CARPET ASSOCIATES 1501 Broadway, Suite 611 New York, NY 10036 Tel. 212-354-9440 Fax 212-382-1560 www.briggsnyc.com EMPIRE FORCE EVENTS

71 W. 23rd Street, 16th Floor New York, NY 10010-4102 Tel. 212-924-0320 FAX 212-675-9106

www.empireforce.com PGI 16 West 22nd Street, 5th Floor New York, NY 10010 Work: 212-366-6565 Fax: 212-366-6581 E-Mail: [email protected] General Manager: Brian F. Duffy www.pgievents.com PRA 20 Waterside Plaza Suite 501 New York, NY 10010 Contact: Patrick Sullivan, President Tel. 212-683-5333 Fax. 212-683-8693 www.pra.com Back to Resource Information

DEPOSITS Required group Cash Deposits are outlined in your sales contract. Cash Deposits may be made at anytime throughout your stay and placed to your master account balance. Full pre-payment of room and tax is required for guests not wishing to utilize a credit card upon check-in. Back to Resource Information

DIAGRAMS Diagrams are available on our website at www.waldorfnewyork.com or contact your Catering/Event Manager. Back to Resource Information

DIETARY REQUIREMENTS Our Chef will provide meals for your attendees with special dietary requirements. Please advise your Catering/Event Manager if a special meal is required. Back to Resource Information

DIRECTIONS TO THE HOTEL The Waldorf Astoria is located at 301 Park Avenue, between 49th and 50th streets. The motor entrance is between Park and Lexington avenues on 50th Street, which is one-way eastbound. From the Triboro Bridge:

-Take FDR Drive South to Exit 10, 49th Street -Proceed up 49th Street five blocks to Park Avenue -Turn right on Park Avenue and right on 50th Street to motor entrance From the George Washington Bridge: -Take West Side Highway South to 57th Street -Turn south on 11th Avenue -Turn onto 50th Street (one-way) -Proceed up 50th Street nine blocks to motor entrance From the Lincoln Tunnel: -Exit the tunnel and turn right on 42nd Street to 10th Avenue -Turn left on 10th Avenue to 50th Street -Turn right on 50th Street -Proceed up 50th Street eight blocks to motor entrance From LaGuardia Airport: - Upon exiting airport, follow signs for Grand Central Parkway West; take Grand Central Parkway West to the Triboro (Robert F. Kennedy) bridge into Manhattan; follow above director from Triboro (Robert F. Kennedy) Bridge to the hotel. From JKF Airport: - Upon exiting airport, follow signs for Van Wyck Expressway North; follow Van Wyck North to Long Island Expressway (LIE) West; take LIE West to Queens/Midtown Tunnel; once through tunnel, turn right onto Park Avenue; turn right onto 50th street, and enter hotel driveway, which is on right just past entrance to Waldorf Towers. From Newark Airport: - Upon exiting airport, follow signs for New Jersey Turnpike North, from NJ Turnpike north, follow signs for Lincoln Tunnel; follow above directions from Lincoln Tunnel. Back to Resource Information

DOCTORS ON CALL For any medical situation, our doctors are on call 24 hours, and can be reached by our hotel operator at ext. 66. Back to Resource Information

DRUG STORES The following drug stores are located near the Waldorf Astoria: Duane Reade: Lexington Avenue and 51st St. CVS Pharmacy: Lexington Avenue and 53rd St. Concord Chemist: Madison Avenue and 53rd St. Back to Resource Information

DRY-CLEANING Laundry services are available by dialing extension 4505. The Hours of operation is 5ammidnight from Monday through Friday and from 8am-8pm on Saturday through Sunday. Garments picked up by 10a.m. will be returned by 6p.m. on the same day. Overnight service is

also available Monday-Friday. Garments picked up by 9:30a.m. are returned to guests by 7:30am the next day. Please note that there is no service on the following Holidays: Memorial Day, July 4, Labor Day, Thanksgiving, Christmas and New Year’s. Back to Resource Information

eEVENTS Hilton Family’s online booking channel for small groups and meetings. Back to Resource Information

ELECTRICAL The Engineering Department provides assistance with all your mechanical and electrical needs. Please contact your Catering/Event Manager if you require an electrical services request form to secure additional power and/or labor services. All requests for power requirements are to be communicated to your Catering/Event Manager. A complete production package is also available through your Catering/Convention Services Manager. Please see forms for pricing and ordering. Back to Resource Information

ELEVATORS The Waldorf Astoria has (3) sets of guest elevators located in Park Avenue side, Lexington Avenue side and the 50th St. side of the hotel (for Waldorf Towers only). In addition, there are (2) parking garage elevators located on the ground level of Park and Lexington Avenue. Back to Resource Information

EMERGENCY PROCEDURES The Waldorf Astoria is fully prepared to handle different types of situations to assist our guests. The following is information on our emergency procedures:  The hotel internal emergency number is ext. 66.  The hotel has an emergency response team 24 hours a day. In the event of an emergency, calling the emergency number at ext. 66 will initiate the appropriate response.  Paramedics, Fire Department, and the Police Department are all located approximately five (5) minutes from the hotel.  Our Security Department, as well as a small number of other employees, are trained in CPR and First Aid.  Emergency evacuation routes and procedures are located on the inside of all guest room doors.  Nearest hospital & emergency room: New York Hospital at 68th St. & York Avenue Back to Resource Information

ENVIRONMENTAL COMMITMENT

At Hilton Hotels Worldwide, protecting the Environment is a top priority. Responsible environmental activity is good for both our business and the community. Hilton has developed a comprehensive company-wide policy to promote business practices that help preserve the environment. We provide guidelines for all of our facilities, and our goals are to “Reduce – Reuse – Recycle” as much as we can. Back to Resource Information

FAX MACHINES Fax machines can be rented for $475 per 5-day period, from Monday-Friday. Overtime charge applies for delivery on weekends. Please contact your Event Service Manager regarding your requirements. Back to Resource Information

FAX NUMBERS For Guests: Catering/Sales office: Events Services office:

212-872-7272 212-872-4875 212-872-4805

Back to Resource Information

FIRE CODES The following are a few general regulations that typically fall under local fire authorities’ specifications. They should be considered when planning and coordinating space, decorations, etc., in the ballrooms and meeting rooms, as well as all other applicable laws, codes, and regulations. Where exits are not immediately accessible from an open floor area, safe and continuous passageways, aisles or corridors shall be maintained leading directly to every exit and shall be so arranged as to provide convenient access for each occupant to at least two exits by separate ways of travel. The aisle needs to be as wide as or wider than the exit to which they are leading. There will not be any setup permitted in front of any exit doors. Staggering of dining tables is not permitted. All room sets must be in compliance with the local Fire Department regulations pertaining to occupancy load, mandatory aisles and ceiling clearance fire exits. Any event which has vehicle displays, fog machines, fueled cooking demonstrations, laser exhibits (including tabletop) or extensive productions with staging and props must have a certified permit from the local Fire Marshall. All associated fees for permits, floor plan approval and stand-by fire watch are your responsibility and final approved copies must be received at least three days prior to the event. Every required exit, exit access or exit discharge shall be continuously maintained free of all obstructions or impediments to full instant use of fire or other emergency. No furnishings, decorations, or other objects shall be placed so as to obstruct exits, access thereto, egress there from, or visibility thereof. Hangings or draperies shall not be placed over exit doors or otherwise located as to conceal or obscure any exit. Mirrors shall not be placed on exit doors. Mirrors shall not be placed in or adjacent to any exit in such a manner as to confuse the direction of the exit.

No open flame devices shall be used in any meeting rooms. When necessary for ceremonial or religious purposes, the fire marshal having jurisdiction may permit open flame lighting under such restrictions as are necessary to avoid danger of ignition of combustible materials or injury to occupants. Any furnishings, decorations, and stage settings shall be fire retardant treated and must display certificate of proof. Local fire authorities in advance of event set-up shall approve all extensive production plans. Distance between tables must be equal to or greater than the required aisle width plus 19” for chairs on one or 38” for chairs on both sides. It is ultimately the group’s responsibility to ensure that your event complies with all applicable laws, including, but not limited to fire and safety codes, rules and regulations. Back to Resource Information

FITNESS CENTER The Fitness Center is a perfect complement for your convention and meeting needs. Located on the 5th floor, the Fitness Center offers our hotel guests a full rage of cardio, strength, and conditioning equipment with a large selection of free weights, at no charge. The Fitness Center does not offer lockers, showers or a steam room. Hours of Operation: The Fitness Center staffed hours are as follows: Monday through Friday from 5am till 8pm. Saturday and Sunday from 6:30am till 6pm. This schedule may vary on National Holidays. 24-Hour access with room key. Back to Resource Information

FLAGS Our Meetings and Banquet Department currently has the United States flags as well as flags of other United Nations member countries, in inventory. If you require additional flags, please discuss rental costs with your Catering/Event Manager. Back to Resource Information

FLORAL/FLORIST Floralia is a highly recognized leader in the field of event design. Specializing in one-of-a-kind installations, Floralia provides design, technical expertise and collaborative management, integrating the most gorgeous elements and sophisticated ideas into the design and execution of your event. They create beautiful table and buffet centerpieces for special events. In addition, they can provide specialty event décor including table linens and event rentals. Their hours are 8:30 AM – 6:00 PM Monday – Friday, and by appointment on Saturday and Sunday. Please contact

Floralia at 212-872-4581 for further information, or consult your Catering / Event Manager for assistance with a proposal for your special event. Back to Resource Information

FOOD DONATIONS Hilton is committed to assist our communities in the effort to alleviate hunger in this country. Our hotels often have prepared food available from over-production that can be donated to charitable organizations for service to their constituencies. We ask you to cooperate with us in this endeavor. Back to Resource Information

FREIGHT ELEVATOR The auto lift services the loading dock and 3rd floor areas only. 3rd Floor stop opens into service corridor which leads to the Grand Ballroom. It has Interior dimensions of 20’6”L x7’11”Wx7’8”H with a capacity of 8,000 lbs. The hotel requires an auto lift operator be hired during load in and load out at $50.00 per hour, with a minimum of 4 hours. Cars 24-34 are the main service elevators serving the loading dock and all function rooms. Dimensions are 6’5”L x 4’9”W x 7’1”H with a capacity of 2,500 lbs. Back to Resource Information

GENERAL MANAGER Eric Long joined the Waldorf Astoria in June 1994 as General Manager. He has been in the hotel industry since 1972, previously holding positions as General Manager of the Hilton Shorthills in New Jersey from 1987-1994. Eric Long is thrilled to welcome your group to the Waldorf Astoria and is accessible as needed. Back to Resource Information

GIFT CERTIFICATES A gift certificate is a wonderful way to reward your attendees, staff or sporting event winners. Gift certificates are available for purchase through Group Services Department at tel. 212-8724530 and are designated for restaurants, lounges, logo shops and guest room charges. Gift certificates are not honored at our retail shops; however, purchases may be made in certain retail shops and signed to the guest room. A gift certificate can be used as a credit to the guest room account. Please contact your Catering/Event Manager for further details. Back to Resource Information

GIFT IDEAS http://www.hiltontohome.com/ - The Hilton Serenity Collection http://www.hilton.corplogoware.com/?rep=hilton - Olympic Merchandise http://www.waldorfcollection-hotelsathome.com/home.html - The Waldorf Collection

GRATUITIES Informally known as tipping, in the United States tipping is voluntary. Tips are supposed to be rewarded for services performed as well as a supplement to an employee's income (gratitude). Recommendations for housekeeping - $1.00-2.00 per day, Bellman - $2.00 per bag and discretionary for above and beyond services provided for you. Disclosure: all gratuities not outlined in the contract are discretionary. Back to Resource Information

GROUP RESERVATIONS IDENTIFICATION PROGRAM (G.R.I.P.) Manage room blocks proactively with automated cross-reference of group registration lists against hotel reservations.  Automates the process of all reservations booked within or around an associated group block  Reduces exposure to attrition  Ability to monitor booking pace  No charge – it’s FREE Back to Resource Information

GROUP CHECK-IN, ARRIVALS AND DEPARTURES The Waldorf Astoria has designated 49th St., between Lexington and Park Avenues, for group arrivals and departures. Your guests will be asked to remit credit or a cash deposit upon arrival for their incidental charges, unless we have agreed to accept a letter of guarantee from your organization, and it is on file at time of check-in. If your guests are arriving via group transportation and an arrival manifest has been supplied, we will be happy to have all of the rooms assigned in advance and key packets prepared. If your guests will be arriving at scattered times throughout the day with no transportation arrangements made or arrival manifest, we will assign rooms on a first-come, first-serve basis. Back to Resource Information

GUEST LIST MANAGER An online tool provided by Hilton to group customers that allows them to manage their group’s reservations on-line and provides on-line guest list information. Back to Resource Information

GUEST ROOM DELIVERIES Bell Services delivers non-food or packaged deliveries to the guest rooms. The charge for deliveries is $1.75 per item, whether slipped under the door or placed inside of guest room. Back to Resource Information

GUEST SERVICE HOTLINE Guests with specific needs or requests may pick up a house phone and dial extension 60. A hotel operator will direct your needs to the appropriate hotel contact. Back to Resource Information

HAIR SALON Kenneth Salon 301 Park Avenue New York, NY Tel. 212-872-4570 [email protected] Monday-Saturday, from 9am-6pm Wednesday – from 9am-8pm. Sunday - Closed Back to Resource Information

HEAT HEAT (Hilton Environmental Analysis and Tracking) is our internal measurement system to collect, analyze and track environmental and social performance at our property as well as our brands globally. In so doing, we are able to integrate sustainability as a core performance metric and drive economic and social returns. Your Catering/Event Manager can share detailed information. Back to Resource Information

HOSPITALITY DESKS Your Catering/Event Manager is happy to arrange a hospitality desk for your group. Hospitality desks are located in South Lobby where the group can do satellite check-in. Phones may be arranged in advance with either in-house extensions or direct dial numbers. Should you require a larger area for an office, storage or hospitality, please consult your Catering/Event Manager for space availability. Handwritten signs and flip charts are not allowed in any hotel public areas. Professionally printed signs may be ordered in advance. Back to Resource Information

HOSPITALITY SUITES FUNCTIONS Requirements for your Hospitality Suite may be arranged directly with the Restaurant and Hospitality Sales, at tel. 212-872-4898 or 212-872-1247. Back to Resource Information

HOTEL FACTS/HISTORY Location: New York City Address: 301 Park Avenue, New York, NY 10022 Telephone: 212-355-3000 Facsimile: 212-872-7272 Reservations: 1-800-WALDORF Website: www.waldorfnewyork.com Employees (Full-Time, Part-Time): 1,488 Back to Resource Information

HOTEL MAP Attendees may request a map from the Concierge or the Tour Desk when they arrive at the hotel. Back to Resource Information

HOUSEKEEPING Daily housekeeping services, which consists of general cleaning, take place between 8:30 a.m. and 3:30pm. Should one of your guests require special times of service, requests may be made directly with Housekeeping or your Catering/Events Manager. The suggested housekeeping gratuity is $2.00 per day. Some groups may have the gratuity rate predetermined in the contract and billed to the master account. Each guest room is provided with several special service amenities either at no charge or for a nominal fee. These items include: an iron and ironing board, hairdryers, in-room safe, bath/shower amenities, and extra pillows. Additional bedding available for children: cribs and roll away beds. Please note there is a maximum of four persons (including children) allowed per room. Turn down service can be arranged with your Catering/Event Manager, at the rate of $3.50 per room. Back to Resource Information

IN CONJUNCTION WITH (ICW’S) Any group hosting an ‘In-Conjunction With Event’ is solely responsible for all charges and activities. The hosting convention must authorize all arrangements for meeting space, assignments, food, beverage, etc. Groups meeting in conjunction with a conference, but not part of the official convention program who require meeting space and separate billing, are subject to credit approval. All meeting space, if available, will be at the hotel’s normal prevailing room rental rates and will be subject to the hotel’s standard contract terms and conditions. A listing of all ICW’s should be sent to the hotel no later than 90 days prior to the actual event, so that they can be individually contacted by the Catering Department to set up food, beverage and billing arrangements. Back to Resource Information

INDEMNIFICATION To the extent permitted by law, you agree to protect, indemnify, defend and hold harmless the Waldorf Astoria, Hilton, and the Owner, and their respective employees and agents against all claims, losses or damages to persons or property, governmental charges or fines, and costs (including reasonable attorney’s fees), arising out of or connected with your function, except those claims arising out of the sole negligence or willful misconduct of the hotel. Back to Resource Information

IN-ROOM DINING Our In-room Dining is open 24 hours a day for breakfast, lunch, dinner, snacks and beverage service. We are happy to offer convenient doorknob ordering for breakfast service. In-Room Dining can be reached at extension 62 in-house. A variety of amenities are also available through room service. Room Service charge includes a service charge of 15% and is posted automatically on all checks. There is also a delivery fee of $5.25 per person and 8.875% Sales Tax. Back to Resource Information

INTERPRETATION/TRANSLATION SERVICES Skydea 206 Mary Lou Avenue Yonkers, NY 10703 Tel. 917-416-5852 Contact: Joseph Ruiz www.skydea.com Ubiqus 22 Courtland St. New York, NY 10007 Tel. 212-227-7440 Contact: Anthony Cosimano www.ubiqus.com Simultaneous Wireless Translations 305 Broadway, Suite 408 New York, NY 10007 212-227-7440 or 800-221-7242 Contact: Lori Ungersohn, President Back to Resource Information

INTERNET SERVICES The Waldorf Astoria provides numerous Internet Services for all guests’ networks and will answer any questions concerning your system. Wired and wireless connections are available in each guest room and meeting room. Your Event/ Catering manager is able to provide an up to date list of all pricing options. Back to Resource Information

KEY CARDS Please contact your Catering/Event Manager if you would like keys to any of your meeting, office, or hospitality rooms. If you wish to have a lock changed for your Office or Storage space, there is a $150 charge per door/per room and you may be required to sign a hold harmless agreement. If you wish to change the lock of the One-on-One Meeting Rooms to Office Function, there is a charge of $25.00 per room per day.

(Customized) KEY CARDS

Please contact your Catering/Event Manager if you would like custom keys for your group. They are an excellent way to market your organization. Back to Resource Information

KEY HOTEL CONTACTS The Waldorf Astoria Executive Committee consists of the following people: General Manager Eric Long, ext. 4605 Hotel Manager Diarmuid Dwyer, ext. 4611 Resident Manager Tom Long, ext 4529 Director of Finance Fran Weigand, ext. 4989 Director of Rooms Ana Tijan, ext. 4874 Culinary Director David Carcelon, ext. 4866 Director of Housekeeping Hazel Davis, ext. 4698 Director of Property Operations Maher Hanna, ext. 4785 Director of Marketing Matt Zolbe, ext. 4602 Executive Director of Catering James Blauvelt, ext. 4757 Director of Event Services Adriana Murphy, ext. 1293 Back to Resource Information

KOSHER We offer a variety of Kosher Meals to our guests. These meals are prepared for us by Abigail’s. Please ask your Catering/Event Manager for kosher suggestions. Back to Resource Information

LABOR The Waldorf Astoria Union local 6 is represented at the Waldorf Astoria. Please refer to the Production Guidelines or consult your Catering/ Event Manager for further information. Back to Resource Information

LAUNDRY/VALET Laundry services are available by dialing extension 4505. The Hours of operation is 5ammidnight from Monday through Friday and from 8am-8pm on Saturday through Sunday. Garments picked up by 10a.m. will be returned by 6p.m. on the same day. Overnight service is also available Monday-Friday. Garments picked up by 9:30a.m. are returned to guests by 7:30am the next day. Please note that there is no service on the following Holidays: Memorial Day, July 4, Labor Day, Thanksgiving, Christmas and New Year’s Back to Resource Information

LIMOUSINE SERVICES Arrangements may be made to have a group VIP transported by our hotel limousine or town car, or through an outside service. Capricorn Limousine is our preferred service and can be reached at 212-872-4585. Back to Resource Information

LIQUOR LAWS The State of New York has strict liquor laws that must be followed by the Waldorf Astoria. Because the hotel is only licensed and authorized to sell and serve alcoholic beverages that were purchased by the Waldorf Astoria, no group may bring in their own alcohol to be served. The legal drinking age in New York State is 18 years old. Your Catering/Event Manager may provide a copy of some of the applicable State of New York liquor laws upon request. Back to Resource Information

LOAD-IN/LOAD/OUT (PRODUCTION, DÉCOR AND STAGING) Please refer to the Production Resource Guide. Back to Resource Information

LOADING DOCK The loading dock is located on 50th Street between Park & Lexington Avenues. The hours of operation are from 8 a.m. –2 p.m. and after 5 p.m. daily. There is no delivery or load-in/load out between the hours of 2 p.m. and 5 p.m. The loading dock is also open on weekends; please coordinate with your event manager. The loading dock does not permit tractors or trailers to unload & does not have hydraulic equipment. Please contact your hotel contact for more information. Dimensions: 2 Bays

9’6” wide 9’2” Tall

Doorway

6’1” Wide 7’8” Wide

Clearance to Service Elevators Blast Header 7’2” Doorway 6’2” Wide 6’11” Tall Back to Resource Information

LOST AND FOUND It is the policy of Hilton Worldwide to make every effort to return any found property to its rightful owner. All found property in the hotel will be recorded, stored, and disposed of, whether it is found in a guestroom, public space, or any other area of your hotel. We will make

every attempt to determine the legitimate owner and return the found property. If the owner cannot be determined within ninety days (or other time period specified by local law), the found property will be disposed of in accordance with the state law. If no local or state law exists, or these agencies decline involvement, the property shall be returned to the finder. This policy does not apply to minor items found on the property such as a toothbrush, ladies hosiery, cigarettes, etc. Contact: 212-872-4685 Back to Resource Information

LUGGAGE STORAGE Based upon availability, a banquet/meeting room may be set aside to store hand carry luggage for individuals leaving later in the day. It is requested that the travel staff supervise these items, as they will be stored at your own risk. Back to Resource Information

MANAGER ON DUTY (M.O.D.) For your convenience, a manager on duty is available every Friday through Saturday, from 5pm to 8am and on Sundays, from 8am to 5pm. and can be accessed via the guest service hotline at extension 60. The Waldorf Astoria management staff also provides Lobby coverage from Monday to Friday, from 7:15am-8:45am; from 11:30am -12:30pm and from 3pm-7pm. Back to Resource Information

MAIL SERVICES Stamps are for sale, and our Business Center and Package Room offer shipping services. Please inform your Catering/Event manager if you have a large number of items that need to be mailed, or require shipping materials. The United States Post Office is located at 909 Third Avenue, New York, NY 10022 and can be reached at 212-330-5508. Their hours are 8a.m. – 8 p.m. weekdays, and 9a.m. –4pm p.m. on Saturdays. Back to Resource Information

MASTER ACCOUNTS See Sales Agreement. Back to Resource Information

MEDICAL FACILITIES/SERVICES Medical and dental referrals are available through the hotel concierge at extension 4790. For any medical emergency, call extension 4666, which is the in-house equivalent of 911 Medical Services facilities nearby: Urgent Care/Emergency Room

Nearest emergency room and Hospital: New York Hospital at 68th St. and York Avenue Tel. 212-746-5026 **Travel time from the hotel is about 10-20 minutes** Back to Resource Information

MEETING ROOM CAPACITIES With 60,000 feet of restored meeting room space, The Waldorf Astoria's banquet and special event venues can host from 10 to 1,500 guests in gracious comfort and elegance. 40 world-class banquet rooms provide a unique variety of settings. Options abound, from the splendor of the Empire and Hilton Rooms, with their adjoining Park Avenue Lobby, to the dazzling Grand Ballroom and legendary Starlight Roof, or for intimate settings, the Duke of Windsor, the Louis XVI and Conrad Suites. Large or small, each venue offers its own distinctive appeal, and each unites the classic sophistication and unrivalled attention to detail that have made the hotel a legendary setting for extraordinary events. Back to Resource Information

MEETING ROOM DELIVERIES For small exhibits, when a drayage company is not being used, standard boxes or packages to and from the exhibit area will be delivered by the hotel bell staff for a charge of $2.50 per item/per move. Prices may vary for extremely large or odd shaped boxes. Back to Resource Information

MEETING ROOM RENTAL A meeting room rental will be assessed according to the size of the group and total expenditure. A 23.75% service and administrative charge will be added to your bill total plus applicable state or local tax. A portion of this charge will be gratuity as calculated by the following formula and dully distributed to servers, and where applicable, bussers and /or bartenders assigned to the Event. For functions held on the 4th floor and 18th floor Executive Meeting Center: the gratuity will be the greater of (i)16.9% of Food and Room Rental and 18.4% of the Beverage total, or (ii) 15% of 96.3% of the combined Food & Beverage, Room Rental, Audio Visual Commission & other charges which are required by our Union contract to be subject to the combined gratuity. All other Catering location Functions: The gratuity will be the greater of (i) 15.9 of the Food & Room Rental total and 17.9% of that amount in Beverage served for events inside the function room or 15% for all beverage service from a Service Bar; or (ii) 15% of 96.3% of the combined Food & Beverage Room Rental, Audio Visual commission and other charges which are required by our Union contract to be subject to the combined gratuity. For all functions, the remainder of the combined gratuity and administrative charge (currently 23.75%) will be an administrative charge. This administrative charge is not a gratuity and is the property of the Hotel to cover discretionary costs of the Event. We will endeavor to notify you in advance of your Event of any increases to the combined gratuity and administrative charge should different gratuities be in effect on the day of the Event pursuant to the applicable collective bargaining agreement. NY State Sales Tax: 8.875% will be added to your account for NY State Sales Tax. Back to Resource Information

MEETING ROOM SET STANDARD Standard meeting rooms include the following items:  Banquet or classroom tables and chairs  Linens  Pads and pens or pencils and mints  Ice water  Lectern  Easel Basic meeting room set up is complimentary. Depending upon the extent of the setup requirements, additional charges may be incurred. Please contact your Catering/Event Manager for miscellaneous/electrical charge price sheets. All meeting rooms are set non-smoking. Back to Resource Information

MUSIC/MUSICIANS The Waldorf Astoria has key contacts in the entertainment industry which make it possible to secure the best local, national, and international talents. Please contact your Catering/Event Manager for assistance in booking entertainment. Back to Resource Information

NEWSPAPERS/PUBLICATIONS Newspapers available in our Lamonts store are: Barrons Crains Daily News Financial Times Herald Tribune Investor Business Daily

Newsday New York Observer New York Post The New York Times USA Today Wall St. Journal

There are also (12) International Newspapers in different languages. They are delivered to the Lamonts store at 6a.m. daily. Back to Resource Information

OFFICE EQUIPMENT/SUPPLIES The in-house Business Center offers a complete range of services including rental of computer systems, copier machines, facsimile machines, secretarial support, photocopying, word processing services, fax transmission, and shipping and mail services, just to name a few. Prices are quoted on an individual basis depending on the type of equipment needed as well as the scope of the job requested. Discuss your group’s needs with the Business Center or with your Catering/Event Manager. Business Center hours are 7a.m. to 7p.m. Monday through Friday, 9a.m. to 5p.m. on Saturday and it is closed on Sunday. Back to Resource Information

PACKAGE ROOM The package room hours of operation are Monday-Friday from 6:30 a.m. - 8 p.m. and SaturdaySunday from 8 a.m. - 8 p.m. During the hours of operation you can contact the Package Room directly at 212-872- 4697. In the event that there is no response as the attendant may be involved in a delivery, please contact the bell captain at 212-872-4695. Please allow ample notice (minimum 24 hours) for large shipments/movements. All deliveries are $2.50 per item/ per move, please see price list below. Prices may vary for extremely large or odd shaped boxes. Due to limited storage, we ask that you do not ship items for receipt sooner than 3 days prior to your function. -Storage Fee Charge: -Delivery/Per Movement Charge

$2.50 for all incoming boxes $2.50 per standard box. The charge for a large box / trunk movement will be assessed on size & weight.

-The charges for Supplies are: Boxes:

Small Medium Large

12X12X12 14X14X14 16X16X16

$5.00 $6.00 $7.00

-Shipping charges are as follows per box: 1-50 lbs. $10.00

Box Cutter Roll of Packing Tape Bubble Wrap

51-100 lbs.

$5.00 $5.00 $1.00 per foot

$25.00

Back to Resource Information

PARKING The Waldorf Astoria offers valet parking. We also offer valet parking for registered guests at the rate of $50.00 per day for regular size vehicles and $60.00 per day for Oversize/SUV vehicles. For non-registered guests, the rate is $84.00 per day for regular size vehicle and $94.00 per day for Oversize/SUV vehicle. Back to Resource Information

PERSONALIZED ON-LINE GROUP PAGE (POG) POG is a personalized web page for your attendees to book reservations directly online.  Available at all Hilton Family properties  Customize with your program  Customize with your logo  No charge – it’s FREE Back to Resource Information

PETS (POLICY) Service animals are always welcome and will be accommodated. Back to Resource Information

PHOTOGRAPHY Matthew Mauro 415 East 85th St. Suite 4A New York, NY 10028 Cell: 917-744-2561 Email: [email protected] Fred Marcus Photography 245 W. 72nd Street New York, NY 10023 212-873-5588 Email: [email protected] Alan Perlman Photography 244 Fifth Avenue, Suite 2125 New York, NY 10001 212-534-1181 Email: [email protected] Back to Resource Information

PIANOS The Waldorf Astoria has pianos for use in the meeting rooms. Pianos are provided complimentary however the hotel requires that they be tuned prior to each use. The tuning fee is $125 and requires advance notice. Please note that there is an additional labor fee of $300 if you request a piano to be placed on top of portable staging. Back to Resource Information

DEBRIEF MEETING We encourage our customers to meet with our Director of Event Services and Director of Sales during or after the meeting to provide and review feedback. Your Event Manager will coordinate a convenient time. Back to Resource Information

POST EVENT REPORT For meetings and conventions with more than 100 rooms on peak night, your Event Manager will complete a Post Event Report. This report details room pick-up and food and beverage revenues. Back to Resource Information

POSTING OF EVENTS All events can be posted in the Reader Boards which are located at strategic locations in the Lobby, the 4th Floor and 18th Floor. A maximum of 26 characters can fit in one line. Back to Resource Information

SUMMIT MEETING In order to introduce our clients to the key contacts of the hotel, we would like to arrange a preconvention meeting a day or two prior to your main group arrival. Please advise your Catering/Event Manager as to who will attend from your organization and what a convenient time would be for this meeting (time ranges from 30 minutes to one hour). Please note that for smaller groups, a smaller more personalized meeting may be set up involving key operational department heads. Back to Resource Information

PRODUCTION GUIDELINES Please refer to the attached link. Back to Resource Information

PUBLIC TRANSPORTATION The Waldorf Astoria is accessible via bus, subway and taxi. Back to Resource Information

RADIOS/PAGERS/NEXTELS For your event at the Waldorf Astoria, we will provide one Nextel for the main contact person. Please consult your Catering/Event Manager for assistance in renting additional walkie-talkie radios and/or Nextels. Back to Resource Information

RECYCLING The Waldorf Astoria has established the following procedure in recycling waste: Jem Sanitation is the contractor that removes all our waste. All wet waste is delivered to the Covanta Waste to Energy Facility in Newark, NJ. Nothing gets dumped in landfills. All Cardboard, paper, and room waste is brought back to Jem's material recovery facility in Lyndhurst, NJ, and separated for processing. It is then recycled accordingly. Note that “Room Waste” is mostly paper products (i.e. newspaper). Back to Resource Information

REGISTRATION ASSISTANCE If additional staffing is needed for your activity or hospitality desk, please consult with your Catering/Event Manager. Registration attendants can be arranged with outside companies with sufficient notice. Back to Resource Information

REGISTRATION DESKS Your Catering/Event Manager is happy to arrange a hospitality desk for your group. Hospitality desks are located in the South Lobby which is also designated for the group check-in. Phones may be arranged in advance with either in-house extensions or direct dial numbers. Should you require a larger area for an office, storage or hospitality, please consult your Catering/Event Manager for space availability.

Handwritten signs and flip charts are not allowed in any hotel public areas. Professionally printed signs may be ordered in advance. Back to Resource Information

RESERVATIONS RAPID! RESERVATIONS AUTOMATED PROCESSING INPUT AND DELIVERY SYSTEM Expedited reservation processing straight from your rooming list into our system.  Eliminates dual entry process  Accurate and efficient reservations  Supports 3rd Party Clearinghouses  No charge – it’s FREE Back to Resource Information

RESTAURANTS/LOUNGES All food and beverage served in the Waldorf Astoria must be provided by the hotel. Any items brought from the outside will be subject to a corkage fee. The Waldorf Astoria offers complete banquet facilities, 24 hour room service, and a variety of fine restaurants and lounges, which are featured below. For reservations please dial our in house reservations manager: 212-872-1275. BULL AND BEAR With one of the most historic and well-recognized bars in New York City, this celebrated steakhouse offers a selection of fresh seafood and the prime grade of USDA Certified Angus Beef®, the highest quality grade of beef available in the U.S. Dinner: Bar:

Monday-Sunday from 5:00pm-11:00pm Monday-Sunday from 4:30pm-12:00am

Website: www.bullandbearsteakhouse.com Special Events: Bull and Bear's wine library is a private, secluded dining salon adjacent to the bar, one of Manhattan’s most historic and heralded gathering spots. The Wine Library offers an influential environment for strategic social events. From bullish banquets with top sales performers to after-hours rendezvous with close friends, the Wine Library is a vintage choice. For more information on hosting your event at the wine library, please call our Hospitality Sales Desk at (212)-872-4942

PEACOCK ALLEY Peacock Alley Restaurant is located in the heart of the main lobby of New York’s iconic landmark hotel, with its gilded ceiling, Deco design and frieze work. The restaurant also flanks the original focal point of the lobby, a famed nine-foot-high, two-ton clock, first exhibited at the Chicago World’s Fair in 1893. The clock chimes every 15 minutes and has, for decades, been a popular meeting spot in New York City. Breakfast: Lunch:

Monday-Friday from 7:00am-10:15am Monday-Friday from 11:30am-2:30pm

Brunch: Sunday only from 10:00am-2:00pm Small Plates: Monday-Saturday from 2:30pm-10:30pm Sunday only from 2:30pm-7:45pm Website: www.peacockalleyrestaurant.com Private Parties - The private dining rooms are favored for wine-tasting events, wedding receptions, and high-profile corporate functions. The 1,700 square feet venue accommodates 10 to 120 guests for banquets; up to 250 guests for a cocktail reception. Please call our Hospitality Sales Desk at (212)-872-4942. OSCAR’S BRASSERIE Named for Oscar Tschirky, the maitre d’ who defined the concept of epicurean public dining, Oscar’s is the place to start the day off right. Breakfast:

Monday-Friday from 7:00am-11:00am (Buffet Only) Saturday & Sunday from 7:00am-11:30am (Buffet Only) Coffee and Pastries: Monday-Friday from 11:00am-12:00pm Lunch: Website:

Saturday and Sunday from 11:30am-2:00pm (Buffet and A la Carte Menu) www.oscarsbrasserie.com

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RESTAURANT RESERVATIONS Reservations are strongly recommended for all restaurants in the hotel and in New York City, whether it is for a table of four or a dine-around for 250. Back to Resource Information

RESTROOMS Public restrooms are located in the following areas: Park Avenue Lobby, 3rd Floor and 18th Floor (located on both East and West side of the hotel). Back to Resource Information

RESUMES The Event Service Manager will create a resume for all events with rooms 50 and above. The resume details all the requirements of the group and provides important information to all operating departments at the hotel. Back to Resource Information

ROBES The Waldorf Astoria provides (2) robes in all the guest rooms, both in the Main Hotel as well as in the Waldorf Towers. Back to Resource Information

ROPES/STANCHIONS Ropes and Stanchions are available upon request. For more information on banquet equipment, please see your Catering/Event Manager. Back to Resource Information

ROOMING CODES/ROOMING LISTS The following are the room category codes that are utilized by the hotel’s reservations department. It will assist us greatly if you use these codes on the rooming lists you send to the Waldorf Astoria: Main Hotel: D2D

2 DOUBLE BEDS DELUXE ROOM

K1D

1 KING BED DELUXE ROOM

D2RRU1

2 DOUBLE BEDS 1 BDRM SUITE

K1RRP1

1 KING 1 BDRM LUXURY SUITE

K1RRU1

1 KING BED 1 BEDROOM SUITE

Q1D

1 QUEEN BED DELUXE ROOM

K1MRR1

1 KING BED JUNIOR SUITE

D2MRR1

2 DOUBLE BEDS JUNIOR SUITE

Q1SRU1

1 QUEEN BED ASTOR SUITE

D2DRC

2 DBLS DLX ACCESSIBLE RM

K1DRC

1 KING DLX ACCESSIBLE RM

K1S

1 KING BED SUPERIOR ROOM

D2S

2 DOUBLE BEDS SUPERIOR RM

Waldorf Towers: D2T

2 DOUBLES LUXURY TOWER RM

K1T

1 KING BED LUXURY TOWER RM

K1TRP1

1 KING 1BDR LUXURY TOWER SUITE

K1TRU1

1 KING BED EXECUTIVE SUITE

K1TRU2

1 KING 2 BDR EXECUTIVE SUITE

K1TRP2

1 KING 2 BDR LUXURY TOWER SUITE

K1ZRP2

1 KING 2 BDR GRAND SUITE

K1ZRP1

1 KING 1 BDR GRAND SUITE

D2TRP1

2 DBL 1 BDR LUXURY TOWER SUITE

K1DRP1

1 KING 1 BDR PREMIER SUITE

K1DRP3

1 KING 3 BDR PREMIER SUITE

K1ZLP1

1 KING 1 BDR HISTORIC APT SUITE

ROH - Run of House – these are deluxe rooms at the Main Hotel with either a King bed, Queen bed or (2) Double beds. Back to Resource Information

SAFES/SAFE DEPOSIT BOXES All of the guest rooms have safety deposit boxes. Additional safety deposit boxes are available at the Lobby, near the Front Desk. Back to Resource Information

SECURITY If required, in our sole judgment, in order to maintain adequate security measures in light of the size and/or nature of your function, you will provide, at your expense, security personnel supplied by a reputable licensed guard or security agency doing business in the city or county in which we are located, which agency will be subject to our approval. Such security personnel may not carry weapons. Back to Resource Information

SHIPPING AND RECEIVING – SEE PACKAGE ROOM Packages for functions may be delivered to the hotel up to 3 days prior to the event/convention. Arrangements must be made through your Catering/Event Manager for storage. Please note that the hotel storage facilities are extremely limited. Please do not ship valuables. We cannot be responsible for contents. When shipping materials to the hotel, please include the following information on all packages to insure proper delivery and storage. Conference Name Event Dates Client / Guest Name Hold for Arrival (arrival date) Attention The Waldorf Astoria Hotel 120 East 50th Street New York, NY 10022 Phone Fax Number of packages in that shipment (1 of ##) We also recommend that you have a packing slip both inside and outside of each package. Guests will be responsible for the packing and return of all packages. Receiving, handling and shipping charges may apply. No COD packages will be accepted. The Hotel policies on safe package handling are based on advice from the United States Postal Service (USPS) and the Federal Centers for Disease Control and Prevention (CDC).

Shipping from the Waldorf Astoria

The Waldorf Astoria utilizes FedEx and UPS for our shipping needs. Please call the Package Room or the Business Center for pick-up and delivery schedules. A Freight-Forwarding Form should be obtained from your Catering/Event Manager and completely filled out for shipping. Back to Resource Information

SHOE SHINE Shoe shine service is located at the Park Avenue Lobby and is available from 7am-7pm on Monday through Friday. Back to Resource Information

SHOPPING Hotel Shopping: Cellini (Fine jewelry and watches) Touch 4573 Elliot Stevens, Ltd. (Antiques) Touch 4569 Guerlain Spa Boutique Touch 7200 (Skincare, make-up and fragrances) Lamont’s Gift Shop Touch 4579 Landau (Costume Jewelry) Touch 4574 Local Shopping: The following department stores are all reached by either a short walk or cab ride: Saks Fifth Avenue 1-212-753-4000 Bergdorf Goodman 1-212-753-7300 Bloomingdales 1-212-705-2000 Macy’s 1-212-695-4400 Lord & Taylor 1-212-391-3344 Back to Resource Information

SIGNAGE/BANNERS The Waldorf Astoria takes pride in the condition and aesthetic appearance of our facility. In order to maintain a quality image for all Hotel guests, there are a few things we ask of you during your stay: Only professionally printed signage is allowed in the meeting/convention areas. These signs can be used with easels or in sign stands. No handwritten signs or flipcharts are allowed outside the meeting rooms. No banners can be hung along the walls of the Public Areas. Banners may be hung from the skirting of the hospitality desks and at outdoor functions. Hotel personnel must provide the labor to hang the signs at a fee of $175.00 each. In addition, nothing is to be placed over exit doors or located to conceal or obscure any exit. Back to Resource Information

SMOKING In adherence to New York State Law, smoking is prohibited in the meeting rooms, public areas as well as all the guest rooms, except for the designated smoking guest rooms on the 17th Floor of the Main Hotel. At the Waldorf Towers, smoking is allowed on all the guest rooms, except for the 34th, 35th, 36th and 41st floors which are designated non-smoking floors. Back to Resource Information

SOUND SYSTEM Most meeting rooms have a basic sound system and the Grand Ballroom has a concert sound system. Please contact your Catering/Event Manager with questions. There may be fees assessed for certain hookups as well as hourly labor charges. The PSAV Director can be reached at tel. 212-872-7392. Back to Resource Information

SPA At Guerlain Spa, every experience is a unique and personal occasion, a moment created especially for you- the perfect union of warmth, elegance, and aesthetic experience. This state of the art, 14,000 sq. ft. facility, which covers the 19th floor of the hotel, offers a variety of services from specialty massages to the most exquisite facials. Also available is our private fitness center where one can work-out on their own or arrange for a private trainer. Spa Hours: 9am-9pm Mon- Sat, 10am-7pm- Sun. In-room treatments are also available. Valet parking is complimentary. To book an appointment or for more information please dial 212- 872-7200 or ext 7200 from inside the hotel, or visit our website at www.guerlainspa.com or email us at [email protected] Back to Resource Information

SPECIAL MEAL REQUESTS Please consult with your Catering/Event Manager for any special meal requests. The Waldorf Astoria Executive Chef is pleased to accommodate your requests to the best of his abilities. Back to Resource Information

SPORT Sustainable Property Operations Results Tracking SPORT is an integrated, performance based system, built into our HEAT system that looks at all of the key focus areas in terms of sustainability and operational best practices. Your Catering/Event Manager can share detailed information. Back to Resource Information

STORAGE Storage for your advance boxes and convention supplies is quite limited at the Waldorf Astoria. If you are anticipating shipping a large volume of materials, we suggest you consult your Catering/Event Manager as soon as possible to reserve a room or plan to utilize an area in your office or hospitality room set up. Hotel cannot provide security. If shipping valuables, please make arrangements to hire and pay for outside security. Back to Resource Information

SUSTAINABILITY Mission Statement: Hilton Worldwide will manage our business through a lens of sustainability to benefit this generation and those that follow. Through action and innovation we will lead our industry in projects and programs that:  Enhance the guest experience  Engage our employees  Improve operational efficiency  Advance building design  Strengthen our partnerships  Serve our communities  Protect our global environment  Enrich our Family of Hotels Back to Resource Information

TAXES All room rates are quoted exclusively of appropriate state and local taxes, currently 14.75% plus $2.00 per unit per day occupancy tax and $1.50 per day Jacob Javits Convention Center Fee. Both the occupancy tax and Javits Convention Center unit fee are charged per unit, with a parlor counting as one additional unit. All goods and services are subject to state tax including but not limited to food, beverage, labor, and gratuities. Back to Resource Information

TAXICABS In New York City, there are hundreds of taxi cabs available in Manhattan. Below are the approximate rates for transfers from the Airports to the Waldorf Astoria: JFK International: $45 flat rate plus toll fee of $5.50 plus gratuity La Guardia Airport: $40.00 plus toll fee of $5.50 plus gratuity Newark Airport: $80.00 plus toll fee of $14 plus gratuity Back to Resource Information

TEAM MEMBER RECOGNITION The Waldorf Astoria honors outstanding service professionals who embody the vision of the hotel of “Surpassing the Legacy” as well as the mission of their departments with five awards. The Pride Award is presented monthly by hourly Team Members to their outstanding colleagues who take exemplary pride in their job performance. Similarly, the Hero award allows managers to recognize excellence in Team Member performance. Two awards are presented on a quarterly basis. We recognize outstanding managers through the Commitment Award. The Team Impact Award recognizes stellar performance from an entire department staff. The Waldorf Astorian Award is our highest honor, given only to a select few who over time have consistently demonstrated a level of commitment and loyalty as true ambassadors of the hotel.

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TELEPHONES/TELECOMMUNICATIONS The following types of telephones are available for guests, meeting and convention service and administrative staff. Please advise your Telecommunications Department or appropriate team members, if you need the use of a phone for your program. House phones

There is a one time charge of $235 plus tax which includes installation and rental of instrument. In-house calls only are provided. DID Lines

There is a one time charge of $325 for installation which includes the line, cord and instrument plus tax, plus charge for all calls. DID lines can be used for Long Distance, minimal PC and fax can work as well. Polycom Conference Phone

There is a $475.00 one time charge for installation which includes one private line and speaker phone. This phone is designed for teleconferences of 2-10 people. This phone provides exceptional clarity for audio conferences. There is a $100 rental fee for each additional day. Extended microphones can be added for telephone conferences of 11-20 people at an additional charge of $75.00. Digital Direct Dial Phone There is a $395 one time charge for installation and phone. This phone is similar to the DID phone but offers the features below. Prices are in addition to the installation.

Additional line @ $325 each Intercom, Transfer and Voicemail at @ $25 each Rollover Line @ $295 3-way conference @ $25 ISDN-BRI 128kb line There is a $900 one time charge for installation. Customer must provide ISDN modem or codec and should test in advance of event. High Speed Internet Line

5 Megabytes Ethernet Over Copper (EOC) @ $850 for hardwire installation 10 Megabytes Ethernet Over Copper (EOC) @ $1,200 for hardwire installation 30 Megabytes Ethernet Over Copper (EOC) @ $2,000 for hardwire installation 45 Megabytes Digital Signal (DS3) @ $5,000 for hardwire installation Plus: $200 per IP per day wired For wireless internet access: $500 per day per room wireless Please contact your Catering/Event Manager for other requirements such as: rental of PC or laptop, fax machine, laser printer, shredder, and photo copier.

Guest Room Calls Type of Call Direct Dial-Bill to Room EMERGENCY Room to Room Local $.10 per minute after 60 minutes 800/888/8xx toll free $.10 per minute after 60 minutes

Instructions

Rates

9+911 9+Number

No Charge No Charge $1.95 1st 60 minutes

9+1+Number

$2.50 1st hour

Long Distance (within U.S.) 9+1+Number From $0.79 - $0.99 after 1st minute International

9+011+CC+CC+Number

$9.99 1st minute AT&T Operator assisted rate AT&T Operator assisted rate (by country)

Local, Long Distance and International Calls will be billed to your account only when the call is answered. Applicable Taxes will be added  Rates subject to change. You may obtain free rate information at any time by dialing 9+00 and ask the AT&T Operator for the rate of an Operator Assisted Call. Hilton subscribes to AT&T Long Distance and Operator Services. Paetec is our local carrier. You have the right to reach other long distance carriers from the telephone, and you may do so by dialing the access code provided by that carrier. Direct Complaints to: Federal Communications Commission, FCC Enforcement Division; CCB Room 6202; Washington, DC 20554. State of New York Dept. of Public Service; 3 Empire State Plaza; Albany, NY 12223 800-342-3377 Voice Mail Voice Mail enables you to receive your messages when you are outside the hotel and even after you have checked out. To hear messages, if the red light is flashing on your guest room telephone: 1. Lift the receiver 2. Press MESSAGE key. 3. Follow recorded instructions. Should you require assistance while using Voice Mail, simply press the “*” key at any time. Back to Resource Information

TOURS/SIGHTSEEING History, Art, And Cuisine: A Legendary Tour Of Our New York City Historic Hotel For fans of the Art Deco period, there is no more thrilling destination than The Waldorf Astoria. Widely recognized as one of the most significant examples of Art Deco art and architecture in the entire world, this impressive New York historic hotel is a living museum of design and decorative ornamentation, unusual paintings and striking motifs. Enjoy a fascinating guided tour of the hotel, focusing not only on the property’s unique historic and architectural heritage, but also on its legacy as an unparalleled culinary innovator and gourmet destination. The tour is offered with lunch at Oscar’s restaurant, named after The “Oscar of the Waldorf”, where diners may partake in Eggs Benedict, the Waldorf Salad or the Red Velvet Cake, all popularized at our New York City historic luxury hotel.  Tours for individuals start at 11:30 am every Thursday and Saturday. Please contact the concierge for reservations or our reservation desk at (212) 872-1275.  Tours for groups (Minimum 15) can be scheduled anytime. Please call our Hospitality Sales Desk at (212)-872-4942 for more information.  Accompanying lunch in Peacock Alley on Thursday and in Oscar’s on Saturday  Price is $50.00 per person, inclusive of taxes and gratuity For sightseeing in New York City, please call our Tour/Theater Desk at 212-872-4597. The Tour/Theater Desk is open:

Monday –Saturday from 7:30am-8pm Sunday from 8am-6pm

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TRASH REMOVAL All cardboard is collected and brought to the baling room which is located on 1B. It is then baled and removed from the Hotel on a daily basis. Paper, glass, plastic and cans are collected (commingled waste) on a daily basis and again, separated at Jem’s facility. All wet waste (kitchen garbage, food, etc.) is dumped in the compactor on the ground level and picked up nightly. Back to Resource Information

TUXEDOS/FORMAL WEAR If you are anticipating a large delivery of tuxedos on site, please advise your Catering/Event Manager in advance. The company below offer tuxedo rentals and will deliver to the Waldorf Astoria: Baldwin Formal Inc. 1156 Avenue of the Americas New York, NY 10036 212-245-8190 [email protected] www.nyctuxedos.com Monday-Friday 9am-7pm; Saturday 10am-5pm Back to Resource Information

WHEELCHAIRS If a guest requires a wheelchair, we can arrange a rental for them at their own expense. If a guest requests that we rent a wheelchair, please note that we can coordinate the rental, but will be unable to cover the expense. The company below has wheelchairs for rent and will deliver to the Waldorf Astoria: Concord Chemist 485 Madison Avenue New York, NY 10022 212-486-9543 [email protected] www.concord-chemists.com Monday-Friday 8am-6:30am; Saturday 9am-5pm Back to Resource Information

WIRED PAYMENT If you would like to have payment wired, please notify your Catering/Event Manager, and instructions will be faxed to you. Back to Resource Information

WORSHIP SERVICES The following is a list of nearby locations.  Baptist Calvary Baptist Church 123 West 57th St. New York, NY 10019 212-975-0170 

Buddhist Karma Thegsum Choling 412 West End Avenue New York, NY 212-580-9282



Catholic St. Patrick’s Cathedral 5th Avenue at 50th St. New York, NY 10022 212-753-2261



Episcopal St. Bartholomew’s Church Park Avenue between 50th and 51st St. 212-378-0222



Jehovah’s Witness Manhattan Congregation 1499 1st Avenue New York, NY 10075 212-988-0909



Jewish Temple Emanuel (Reform) 5th Avenue at 65th St. 212-507-9580



Lutheran St. Peter’s Lutheran Church 619 Lexington Avenue at 54th St. 212-935-2200



Methodist Christ Church United Methodist 520 Park Avenue New York, NY 10065 212-838-3036



Mormon Manhattan New York Temple 125 Columbus Avenue New York, NY 10023 917-441-8220



Pentecostal Qinternational Federation of Pentecostal Churches 405 Park Avenue New York, NY 10022 917-368-8138



Protestant Domestic & Foreign Missionary Soc. Protestant Episcopal Church 815 2nd Avenue New York, NY 10017 212-557-5827

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ZIP-OUT CHECKOUT With Zip Checkout, your room folio is at your door early in the morning of your departure. Simply verify the charges, use the television remote or dial extension 69 to Checkout. Please leave your keys in the room. If you are not departing the hotel immediately, luggage storage can be arranged at the bellman’s desk. Back to Resource Information

FORMS Below are the different forms available at the Waldorf Astoria: Credit Application Form Credit Card Authorization Form Carpenter and Electrical Form Exhibit Form Hold Harmless Form Telecom Order Form Planning Check-list For more information on forms, please contact your Catering/Event Manager.

CREDIT CARD PAYMENT AUTHORIZATION FORM Please complete all areas below. Incomplete requests may be rejected. This form must be received at least 5 business days prior to the Check-In, or by specified date in Event Contract, to ensure acceptance of the credit card to be charged. Do not send completed form by email. FAX COMPLETED FORM TO: 212-872-4528

ATTN: EVENT SERVICE MANAGER Date: _____________________________

Guest / Group Name: Check-In / Event Date:

Check-Out / Event Date:

Confirmation number:

Name of Person/Group Making Reservation:

Phone:

HOTEL USE ONLY: Authorized Amount: Approval Code: CARDHOLDER - Please complete the following section and sign/date below. Cardholder Name as it Appears on Credit Card: Cardholder Billing Address: City: Daytime /Business Telephone: Credit Card Number: Credit Card Type: (Circle one) Visa/MasterCard Club Credit Card Issuing Bank Name:

State:

American Express

Date:

Zip: Evening Telephone: Expiration Date: Discover

JCB

Diners

Bank Phone Number (from back of your credit card):

I agree to cover the following categories of charges: (Please circle) All Charges Room & Tax Room Rental

Food & Beverage

All Banquet Charges

Banquet

I agree to cover the above categories of charges up to a Maximum Amount of $ __________________ DIRECT BILL ACCOUNT PAYMENTS ONLY: Name on Invoice/Statement

_______ ______ Date on Invoice/Statement

Invoice/Statement Number _________________________ ______________ Authorized Amount $_______________________ Note: Charges for room and tax, group deposits or direct bill account payments will be charged to your credit card immediately. Any incidental charges circled above will be charged at the time of check-out. Amount to be immediately charged to credit card for room and taxes or deposit: $______________ Final Balance Billed to Credit Card (hotel use only): $_______________

By signing below, you authorize the hotel to charge your credit card immediately for the amount indicated above up to the “Maximum Amount” indicated above. You further acknowledge that if “all charges” has been selected, then all guest/group related charges (less Deposit) will be charged to the above card number at the time of check-out or event conclusion. Cardholder Signature:

Date: