Matthew L. Helm

Education Master of Science

Library and Information Science, University of Illinois at UrbanaChampaign Area of concentration: Information Systems Architecture (August 1995)

Liberal Arts and Sciences, University of Illinois at Urbana-Champaign Artium Baccalaureatus Major: Ancient, Medieval, and Renaissance European History (May 1990) Minors: Philosophy and Political Science

Professional Experience ILLINOIS STATE UNIVERSITY, Normal, Illinois July 2009 – present Interim Associate Vice President of Administrative Technologies and Chief Technology Officer (01/14 - present) Lead the Administrative Technologies six-department unit as interim associate vice president and chief technology officer. The unit covers business analysis and business relationship management, application development and enterprise resource planning systems, telecommunications and networking infrastructure, data centers, business intelligence, portfolio management, technology support center (University help desk), enterprise architecture, and endpoint management. Sponsor for the LEAPForward Initiative, an 18-month effort to modernize the campus enterprise architecture.

Assistant Vice President of Administrative Technologies

(12/12 – 12/13)

Lead units within the Service Delivery and Operations group. The three departments within the group were responsible for business analysis, application development, telecommunications and networking infrastructure, data centers, business intelligence, portfolio management, technology support center, enterprise architecture, and endpoint management. Other positions held during this tenure include Director, Budget Management and Reporting Project; Director, Business Intelligence and Technology Solutions; and Executive Director for Administrative Technologies. Major accomplishments include: 

negotiated agreements for new student information system, customer relationship management system, and infrastructure components saving the University over $600,000 in licensing costs

Matthew L. Helm

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established standardized processes for workflow within Administrative Technologies using the Information Technology Infrastructure Library (ITIL), addressing change management, quality assurance, service design, and service transition introduced enterprise architecture principles to the University and established a campus-wide enterprise architecture program utilizing The Open Group Architecture Framework (TOGAF) created career progression program to ensure team members had promotional and career enhancing opportunities reorganized the department to eliminate silos and structure the organization in accordance with development lifecycle principles chaired group responsible for creating new enterprise security policies

UNIVERSITY OF ILLINOIS, Urbana, Illinois August 2001 – July 2009 Visiting Director, Human Resources Front End Project

(08/01 - 07/09)

Led cross-functional team (including team members from University Human Resources, campus human resource offices, University Payroll, Administrative Information Technology Services, campus Provost offices, and Decision Support), on a $5.5 million project to create a Web interface to the human resources module of the University’s Banner enterprise resource planning (ERP) system. The Human Resources Front End (HRFE) application served the three physical campuses of the University, as well as the Global Campus and University Administration. The team’s responsibilities included pre-design activities, functional specifications, user community relations, prototype development, technical specifications, unit testing, functional quality assurance, project communications/marketing, change management, user acceptance testing, training, implementation, and tier 2 help desk support. Major accomplishments include managing:       

a successful pre-design phase that established ground rules for the project and mapped current and future-state business processes functional specification development on time and within budget (functional design costs were 50% of allotted budget) a new user-focused project management methodology, with full participation on the team from each of the campuses the design and testing of the first asynchronous JavaScript and XML (AJAX) administrative application a blended training program including face-to-face training of over 800 users and Web-based training for over 3000 users, resulting in a user satisfaction rate of 99% (as measured by posttraining surveys) established code standards for human resource application interfaces between Web-based selfservice applications and the Banner ERP system redesigned and consolidated several disparate application interfaces into a single set of consistent code

Matthew L. Helm

FAMILYTOOLBOX.NET, INC., Champaign, Illinois July 1999 – August 2001 Executive Vice President and Chief Technology Officer Managed day to day administrative and technical activities for a company that provided data services to those interested in family history research. Daily responsibilities included negotiating data rights with archives and private records repositories; managing microfilm digitization and indexing efforts (both domestic and international); implementing in-house network and hardware infrastructure; managing data center and business continuity activities; establishing and enforcing code, digitization, and metadata standards; and leading product marketing activities (both online and CD-ROM products). Major accomplishments include:    

created an online presence containing digitized images of materials from national and state-level archives previously unavailable online produced and marketed a line of “original source” CD-ROMs implemented a vertical search engine for those interested in genealogy and local history research acted as a consultant on the genealogy data industry to companies interested in producing products and services for that market

iUNIVERSE, INC., Lincoln, Nebraska August 1999 – May 2000 Consultant Developed marketing strategy for the introduction of new genealogical imprint for an on-demand publishing company. Daily responsibilities included mapping relationships within the genealogical community; introducing company personnel to key community leaders; negotiated partnership agreements with major genealogical companies; and wrote technical guidance for authors wishing to publish under the imprint. Major accomplishments include:   

produced the first in-depth marketing study of the genealogical industry generated interest in the imprint within the genealogical community wrote a manual for authoring genealogical works under the imprint

ANCESTRY.COM, INC., Orem, Utah December 1998 – July 1999 Director, Online Editorial Content Led a cross-functional team (with members from Editorial Production, Application Development, and Business Development) responsible for the acquisition, coding, and maintenance of online genealogical content for the Ancestry.com Web site.

Matthew L. Helm

Major accomplishments include:   

implemented an online archive of back issues of Ancestry and Genealogical Computing magazines launched a Web-based education system for genealogists and family historians supervised a large project to convert print genealogical materials into electronic format

UNIVERSITY OF ILLINOIS, Urbana, Illinois March 1995 – December 1998 Director, Human Resources Management Systems Led the Human Resources Information Systems team. The team was responsible for implementing packaged human resource information systems and developing home grown human resource self-service applications. Major accomplishments include:  

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implemented human resources module of the InPower enterprise resource planning system lead the development of the NESSIE, DART, NEWT, TIGER, and PANDA self-service application suite (home grown applications allowing employees to execute personnel transactions through a Web interface; transactions were then fed to back-end systems such as the mainframe, human resource system, and third-party systems) established a document management system, using the EZPower document management software, for storing key human resource documentation implemented a decision support system for human resource offices on the three campuses of the University served on the Payroll System Implementation Steering Team, as the representative from University Human Resources

U.S. ARMY CONSTRUCTION ENGINEERING RESEARCH LABORATORY, Champaign, Illinois August 1994 – May 1995 Research Assistant Authored environmental compliance manuals for the U.S. Army, U.S. Air Force, and other Federal government agencies.

U.S. DEPARTMENT OF EDUCATION, Washington, D.C. November 1990 – August 1994 Labor Relations Specialist Represented management interests in the collective bargaining process and in interactions with the Department’s union. Provided labor relations support, including researching case law, proposal analysis, responding to grievances, and arbitration representation, to the Department’s managers.

Matthew L. Helm

Military Education Officer Advanced Course

United States Army Infantry School, Fort Benning, Georgia Phase I (1997)

Officer Basic Course

United States Army Ordnance School, Aberdeen Proving Ground, Maryland Graduated first in class (1990)

Reserve Officer Training Corps.

University of Illinois at Urbana-Champaign, Urbana, Illinois Commissioned under the Early Commissioning Program (1989)

Advanced United States Army Adjutant General School, Fort Jackson, South Carolina Individual (1987) Training Basic Training

United States Army Armor School, Fort Knox, Kentucky (1986)

Military Experience COMPANY D, 130th INFANTRY REGIMENT, 66th BRIGADE, 35th INFANTRY DIVISION, Urbana, Illinois 1996-1998 Company Commander (O-3) Responsible for the day-to-day operations (e.g., personnel training and retention) of a 96-person anti-tank company. Accountable for over $10 million worth of equipment.

HEADQUARTERS, 130th INFANTRY REGIMENT, 66th BRIGADE, 35th INFANTRY DIVISION, Urbana, Illinois 1994-1996 Assistant Intelligence Officer (O-2) Managed the Battlefield Information Coordination Center (BICC) for an Infantry battalion. Responsible for physical security inspections in subordinate units.

Matthew L. Helm

1729th QUARTERMASTER COMPANY (70th SUPPLY COMPANY), 297th MAINTENANCE BATTALION, Baltimore, Maryland 1990-1994 Platoon Leader (O-2) Led a 130-person platoon. Responsible for day-to-day management of personnel and equipment.

3637th MAINTENANCE COMPANY, 232d SUPPLY AND SERVICE BATTALION, Springfield, Illinois 1989-1990 Platoon Leader (O-1) Led a 40-person platoon. Responsible for day-to-day management of personnel and equipment.

HEADQUARTERS, 232d SUPPLY AND SERVICE BATTALION, Springfield, Illinois 1986-1989 Administrative Specialist (E-5) Performed administrative duties for a logistics section.

Entrepreneurial Experience BONEYARD CREEK HERITAGE, INC., Normal, Illinois March 2009 – present Chief Executive Officer Lead a firm specializing in family and local history research, authoring, lecturing, and consulting on the business of doing genealogical research.

HISTORYKAT, INC., Champaign, Illinois May 2008 – October 2012 Chief History Officer Guided the strategic planning and data acquisitions for a small company specializing in digitizing historical documents.

AT&T WORLDNET, INC., Wilmington, Delaware November 1999 – October 2000 Spokesman Represented AT&T WorldNet for a media campaign aimed at recruiting genealogists to use the Internet for research. Filmed B-roll spots, appeared on national and local television and radio shows. Wrote pieces for Web sites (such as MSNBC) and magazines.

Matthew L. Helm

Recent Certifications Information Technology Infrastructure Library®, Version 3, Expert in IT Service Management, APM Group, April 2013. Includes the following seven individual qualifications: Foundation, Service Operation, Service Transition, Service Design, Service Strategy, Continual Service Improvement, and Managing Across the Lifecycle. The Open Group Architecture Framework (TOGAF®), Version 9, The Open Group, January 2012. Includes two individual certifications: TOGAF 9 Foundation and TOGAF 9 Certified.

Publications Helm, M. L., & Helm, A. L. (1998). Genealogy online for dummies. Foster City, CA: IDG Books Worldwide. Helm, M. L., & Helm, A. L. (1999). Genealogy online for dummies, second edition. Foster City, CA: IDG Books Worldwide. Helm, M. L., & Helm, A. L. (2000). Ahnenforschung online für dummies: erstellen sie ihren familienstammbaum. Bonn: MITP. Helm, M. L., & Helm, A. L. (2000). Cliff notes guide to tracing your family roots online. Foster City, CA: IDG Books Worldwide. [unpublished] Helm, M. L., & Helm, A. L. (2000). Get your degree online. New York: McGraw-Hill. Helm, M. L., & Helm, A. L. (2000). Family tree maker for dummies. Foster City, CA: IDG Books Worldwide. Castleman, T. (2000). Online tips for dummies. Foster City, CA: IDG Books Worldwide. Contributed chapter on online genealogy. Helm, M. L., & Helm, A. L. (2000). Your official America Online guide to genealogy online, second edition. Dulles, VA: AOL Press. Helm, M. L., & Helm, A. L. (2001). Familienstammbaum für dummies. Bonn: MITP. Helm, M. L., & Helm, A. L. (2001). Genealogy online for dummies, third edition. Indianapolis, IN: IDG Books Worldwide. Helm, M. L., & Helm, A. L. (2002). Your official America Online guide to genealogy online, third edition. Dulles, VA: AOL Press. Society of Australian Genealogists., Helm, A. L., & Helm, M. L. (2003). Tracing your family history online for dummies. Milton, Queensland: John Wiley & Sons. Helm, M. L., Helm, A. L., & Wendt, B. (2004). Ahnenforschung online für dummies: ihren vorfahren auf der spur! zweite auflage. Bonn: MITP.

Matthew L. Helm

Helm, M. L., & Helm, A. L. (2004). Genealogy online for dummies, fourth edition. Hoboken, N.J: Wiley Publishing Helm, M. L., & Helm, A. L. (2004). Tracing your ancestors for dummies. Hoboken, N.J: Wiley Publishing. Packaged with the Family Tree For Dummies software. Helm, M. L., Helm, A. L., & Reuter, D. (2006). Family tree maker 2006 für dummies. Weinheim: WileyVCH-Verl. Helm, M. L., & Helm, A. L. (2008). Genealogy online for dummies, fifth edition. Hoboken, N.J: Wiley Publishing. Barratt, N., Newbery, S., Thomas, J., Helm, M. L., & Helm, A. L. (2009). Researching your family history online for dummies, UK edition. Hoboken, N.J: Wiley Publishing. Helm, M. L., & Helm, A. L. (2011). Genealogy online for dummies, sixth edition. Hoboken, N.J: Wiley Publishing. Barratt, N., Newbery, S., Thomas, J., Helm, M. L., & Helm, A. L. (2011). Researching your family history online for dummies, second edition. Hoboken, N.J: Wiley Publishing. Society of Australian Genealogists., Helm, M. L., & Helm, A. L. (2011). Tracing your family history online for dummies, second Australian edition. Milton, Queensland: John Wiley & Sons. Helm, M. L., & Helm, A. L. (2012). AARP genealogy online: tech to connect. Hoboken, N.J: Wiley. Helm, M. L., & Helm, A. L. (2014). Genealogy online for dummies, seventh edition. Indianapolis, IN: John Wiley and Sons.

Selected Recent Service Gubernatorial Appointee, State of Illinois Internet Privacy Task Force, 2011- present. Member, Information Technology Strategic Planning Coordinating Team, 2014 Ex-Officio Member, LEAPForward Steering Team, 2011-present Member, Illinois Partnership to Advance Technology in Higher Education, 2012-present Chair, Security Subcommittee, Data Stewardship and Information Technology Services Council, 2011-2014 Chair, Records Management Subcommittee, Data Stewardship and Information Technology Services Council, 2013-2014 Member, Information Technology Service Management Council, 2012-2014 Chair, Administrative Technologies Talent Management Assessment and Planning Task Force, 2012-2013

Matthew L. Helm

Recent Teaching Experience IT 368.16 - Managing IT Services, Spring 2013, Illinois State University

Matthew L. Helm