MANT 222 Interpersonal & International Communication Semester Two, 2012
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Paper Description and Aims .................................................................................................................... 3 Learning Outcomes ................................................................................................................................. 3 Teaching Staff.......................................................................................................................................... 4 Course Delivery ....................................................................................................................................... 4 Expectations and Workload .................................................................................................................... 5 Student Learning Centre ......................................................................................................................... 5 Course Materials and Course Resources ................................................................................................ 6 Blackboard .............................................................................................................................................. 6 Assessment ............................................................................................................................................. 6 Class Representatives ........................................................................................................................... 14 Disability Information and Support ....................................................................................................... 14 Dishonest Practice and Plagiarism ........................................................................................................ 14 Concerns about the Course .................................................................................................................. 15 Disclaimer.............................................................................................................................................. 15
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Paper Description and Aims Welcome to MANT 222. In line with the growing demand for graduates to be able to demonstrate lifelong learning, this paper is designed to increase your understanding of capabilities in communicating in Interpersonal, International and Intercultural situations. It is understanding that forms the basis of good communication. Understanding is made up of two parts: cultural awareness or how another person’s culture affects his or her communicative behaviour, and self awareness or an understanding of how our own culture affects our communication practices. Given this, communication competence in everyday business and life itself is a mix of interpersonal and intercultural skills and understanding. The course is divided into distinct components that allows for a profound understanding of why and then a more practical situation where you will be able to develop and explore what constitutes communication competence, the how. Guest lecturers coming to class will be delivering key material related to the assessment of the paper. Prerequisites: (BSNS 105 or MANT 111) and (MANT 102 or MANT 112) OR 108 points
Learning Outcomes Upon successful completion of this paper, you should be able to: 1) Demonstrate the capacity to differentiate between interpersonal communication, intercultural communication and international communication. 2) Evaluate interpersonal and intercultural communication contexts and describe the skills relevant inside these contexts. 3) Suspend judgment and demonstrate the capacity to self‐monitoring inside communication interactions. 4) Demonstrate synthesis of concepts of self and group interpersonal communication. 5) Show the ability to break down complex communication interactions into component parts and to show understanding via deployment of interpersonal communication concepts and models. 6) Evaluate how a certain course of action might likely be received and with what result for a communication interaction comprising both interpersonal and intercultural aspects. 7) Judge the value of interpersonal communication and intercultural communication theory and models for understanding different types of business related communication practices.
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Teaching Staff Paper Coordinator/Lecturer Name: Virginia Cathro Office: Room 8.25 Email:
[email protected] Office Hours: In general Monday and Wednesday 9am‐11am or email for an appointment outside of these times. You should contact Virginia Cathro with any administrative enquiries about the paper, e.g., tutorial changes, or requests for late submission of assignments. Lecture Day/Time: Tuesday 1pm – 2.50pm Room: TBA – At the time of printing this information is yet to be determined. Please refer to Blackboard announcements once Semester 2 has started. Tutorial Time: Once formed each presentation group meets with Virginia as required for delivery of their ‘group product’. These meeting are held typically inside Virginia’s office hours or at an agreed time.
Course Delivery Every week students are expected to attend one class of two hours in duration. Lectures present the key conceptual material through discussion and interaction between teaching staff and students. Lectures are supported by readings. The course calendar (in this outline and online on Blackboard) details semester dates, lecture topics, labs, tutorials and assessment related scheduling information. Note that this calendar may change as the course proceeds. Any changes will be announced at lectures and detailed on Blackboard. Students are expected to prepare for and attend all classes to gain full benefit from the course. These activities should be prepared for by reviewing information detailed on Blackboard and completing any assigned readings. Students unable to attend a lecture are expected to catch up on missed material. Unless stated otherwise, all aspects of the course are examinable.
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Expectations and Workload
Hours 26* 50 70
30
3
Item Lectures
Breakdown 1x2 hour/13 weeks
Reading of textbook and related 2 hours per lecture excluding first class supporting material, e.g., online Internal Assessment Analysis and reflection on group experiences associated with assessment A, research and writing, Group meetings (10 hours including 2 full practice sessions of an hour each); independent reading and research hours Exam preparation Revision/review of lecture notes and previously read chapters, plus reading, analyzing, and preparing for exam Examination Duration of exam
179 Total 180 hours expected as standard for 18‐point paper Note * ‐ lecture time includes student presentations and this material is considered examinable.
Student Learning Centre The Student Learning Centre, which is part of the Higher Education Development Centre, provides learning support, free of charge, to ALL enrolled students. Their services include: a workshop programme designed to help students to improve their learning strategies and their generic skills; individual assistance with learning issues; on‐line study skills advice; a student leadership programme; a student‐led peer support programme for students of all ages and backgrounds; conversational English groups for students from a non‐English speaking background. The Centre also provides two very helpful study guides, “Guidelines for Writing and Editing” and “Writing University Assignments” and these are available on the SLC website. http://hedc.otago.ac.nz/hedc/sld/About‐us.html
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Course Materials and Course Resources
Textbook information: Considered essential reading Intercultural Communication in the Global Workplace, 5th Edition Iris Varner and Linda Beamer Illinois State University Press 2011 ISBN – 13‐9780073377742
The University Library provides online resources for students. These include subject guides, and other research resources, and citation styles. Check it out at http://www.library.otago.ac.nz/services/undergrad.html
Blackboard Blackboard https://blackboard.otago.ac.nz/ provides you with access to course materials, and class notices are posted on Blackboard. Lecture slides are also posted there. Blackboard is used to email the whole class so it is important that you check your student email and Blackboard regularly, or use PIMS to redirect your emails to your personal account. You will find helpful links to the Library referencing page, the Student Learning Centre, and writing resources in Blackboard.
Assessment All material presented is examinable (except where stated otherwise) by assignments and the final examination. All important assessment information such as due dates and times, content, guidelines and so on will be discussed at lectures and, where appropriate, detailed on Blackboard in the week prior to each assessment. Students are responsible for ensuring that they are aware of this information, keeping track of their own progress, and catching up on any missed classes. The overall assessment package comprises: A 3‐Part project for the VSA 1. Group Presentation 15% 2. Individual Appraisal 15% 3. Group or individual submission of an intercultural training document 30% Final Examination 40% There are no terms requirements for this paper. To pass the paper you need an aggregate score of 50% or more.
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Internal Assessment Package 2012: A 3‐part project for the VSA Internal assessment for this paper comprises three interrelated assignments. 1. Group Presentation (15%) 2. Individual appraisal of group presentation (15%) 3. Group or Individual Submission of an Intercultural Training Document (30%) As all the group presentations are delivered in class and relate to each other, initial actions required are: Form a group of 4‐5 people (this needs to take place within the first two classes) Pick a topic to present. Please note date of presentation is not negotiable. Register your group by sending an email to Virginia.
Course Requirements Submission Guidelines General Expectations:
All internal assessments must be typed. Work that is not typed will not be accepted. To collect and submit work, take it to the 8th floor Reception. The reception area is open from 8.30am to 5pm. Your student ID or other credible form of Photo Identification will be required to collect your work. Referencing guidelines: Preferred style for referencing – APA or Harvard style. Please refer to http://www.library.otago.ac.nz/research/citation.html for further direction.
Policy on Late Submission: Deadlines are deadlines. Penalties will be applied to late work. Penalties are specified for each submission, refer to the assessment description. Extensions are available for genuinely mitigating circumstances. Policy on Extensions: Extensions will only be given upon application (and from the Course Coordinator only) for mitigating circumstances as defined by University of Otago policy this typically means serious illness or bereavement. Application needs to be in writing or by email or by letter. Supporting evidence is encouraged.
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Assessment Grid Assessment 2)
Assessment 3)
Exam
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Suspend judgment and demonstrate the capacity to self‐monitoring inside communication interactions.
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Demonstrate synthesis of concepts of self and group interpersonal communication
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Demonstrate the capacity to differentiate between interpersonal communication, intercultural communication and international communication. Evaluate interpersonal and intercultural communication contexts and describe the skills relevant inside these contexts.
Show the ability to break material down complex communication interactions into component parts and to show understanding via deployment of interpersonal communication concepts and models. Evaluate how a certain course of action might likely be received and with what result for a communication interaction comprising both interpersonal and intercultural aspects. Judge the value of interpersonal communication and intercultural communication theory and models for understanding different types of business related communication practices. Total
Total
Assessment 1) √√
Learning Outcome
100
The grading scheme used at Otago is: Grade % Meaning A+ 90‐100 Rare, outstanding, flawless A 85‐89 Demonstrates originality; beyond what was expected A‐ 80‐84 Excellent B+ 75‐79 Polished; very good B 70‐74 Comprehensive, covers material expected; demonstrates good understanding B‐ 65‐69 Competent work; good coverage but minor flaws C+ 60‐64 Demonstrates adequate understanding of fundamentals C 55‐59 Demonstrates adequate understanding of fundamentals but some gaps C‐ 50‐54 Barely adequate D 40‐49 Inadequate; indicates a lack of understanding E 0‐39 Very poor The key distinction between an "A" and a "B" is that an "A" requires some originality. The key distinction between a "B" and a "C" is that a "B" shows both greater breadth and greater depth in terms of coverage. The key distinction between a "C" and a "D" is that it is clear that a fairly good understanding exists in a "C" piece of work, while a "D" indicates that understanding is inadequate or lacking entirely in at least some of the major aspects of the assignment.
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Group Presentation (15%)
There are two presentations per class, (for example group 1 presenting topic A and group 2 presenting topic B). Presenters on any given day need to create a fit with the material presented to the audience (this includes the lecturer) such that all material covered shares a resonance. Group interactions are expected to be professional and as such meetings should have agendas and minutes and roles – this is important for any discussions relating to assessment and students wishing to address social loafing in the allocation of grades. Actions: Get yourself into a group (in lecture class 1 and/or lecture class 2). Get yourself (as a bona fide group) a presentation topic and date. Work in your group on your presentation. Present your group product. Options for the Group presentation: Note: Please use good referencing practices in your presentation, handouts etc. A) What does the VSA do? Who are their B) What is my communication people? How does communication feature as competence? How might it be measured an issue associated with the difference and with what consequence? between a private, public and third sector organisation and their communication challenges? C) What types of intercultural and or D) What advice do you give the single and interpersonal communication training are lonely in a new city? Why? available? E) Situations dictate responses or lack thereof. F) “I don’t want to be a round peg in a Present an argument in response to this square hole” – What do I do to fit in? statement. G) How might a person’s moral compass H) Symbols at work – What are their influence their communication practices? power and meanings? I) Discuss professional dress code expectations J) Listening – “They don’t listen to me, I in New Zealand – How does this egalitarian have no voice”. society show status? K) Self identity as compared to cultural identity L) How does intercultural communication – what are the issues? competence present at work? M) The experience of expatriation. A multiparty N) “I am a banana – yellow on the outside examination. What are the issues relating to and white in the middle” and this is a communication? feature in my communication. What does this statement mean when examined alongside the statement “never judge a book by it’s cover”? O) Who am I online? Does it matter in the P) Relationships at work are complex – developing world? what skills are involved? Please note: If class size dramatically alters this listing will be revisited and changes will be made. Announcements of such changes will take place via Blackboard and your student email address.
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Each group presents, in lecture class, a 10 minute seminar. Each group is to apply ideas researched to the VSA operational space. Refer to the marking schedule within this document for assessment criteria informing the evaluation of this presentation. Note: This assessment involves self appraisal, peer and tutor marking. This assessment involves group activity to generate a group product. If there are 100 people in the paper and the presentation task is completed in a team of 5 then there will be 20 groups. The current course enrolment at the time of printing is 80 people but this is likely to change in either direction. Total length: 10‐15 minutes of presentation using Powerpoint, with slides to be loaded to Blackboard in advance of class. Submission date: As per class schedule. In week 2 each member of the class is expected to engage in the process of forming a group and then each group is expected to select a topic. The presentation date for each topic is as listed and not able to be changed. Each topic is expected to be covered and each topic informs the examinable content of the paper. Referencing format: APA style or Harvard is preferred. Research evidence: This is very important. More than 10 references are expected. The quality of these references is also significant. As this presentation is part of the classes learning and part of the 30% assessment product each group is asked to: a) Allow their presentations to be posted on Blackboard b) Provide links for the research articles they used c) Ensure all presentations topics are anticipated to be tied to the VSA operational space. Tutorial Style Assistance Your group is able to utilise Virginia as a resource in the process of developing your group product. She is available on Monday and Wednesday mornings from 9‐11am or by appointment. Assessment of your presentation: Please submit your presentation file via email to Virginia after your presentation. Your group’s presentation is self appraised, peer appraised and tutor appraised. The marking schedule is attached in this course outline. Please note: Any appraisal that circles all the same number will be removed from the calculation. This is done to encourage genuine consideration of what you might do differently next time and hence what you have learnt from the process.
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Individual Appraisal of Group Presentation (15%):
As an individual write an evaluation and synthesis of your learning inside the activities of the group presentation. This evaluation and synthesis is anticipated to consider, but is not limited to, your own communication style preferences and expectations including how these might function in a work group or group communication of practices including how this might be more or less effective in a highly heterogeneous group. Due date: This assessment has two submission dates. The date relates to your group presentation date. Presentation groups A through J who present in the first section of the semester submit their assessments Friday 7 September to 8th Floor Management Reception before 4pm. Presentation groups K through T who present in the second section of the semester submit their assessments Friday 12 October to 8th Floor Management Reception before 4pm. Word count expectations – 2500 words maximum. Referencing: APA or Harvard styles are preferred. Please submit both electronic and hard copy as per the instructions posted on Blackboard. All assignments will be run through Safe Assign. Further instructions on safe assign will be found on Blackboard. Evaluation: The words evaluation and synthesis are used for several reasons: To suggest your examination needs to be against a set of criteria, that it likely comprises an learning point linked to a ‘if I was to do this again I would… for the following reasons do it differently’ dimension; that it considers changes in communication practices or dimensions over the course of the project. Your written submission is marked out of 100% and then converted to 15% weighting. Appropriate theories are expected to be engaged with. The use of example to demonstrate analysis and synthesis of concepts is also valued. This is where you demonstrate research and inquiry. It is good practice when discussing others to consider issues relating to confidentiality and privacy. As such, when using examples from your group please either use A, B, C, etc or fictitious names to preserve the anonymity of your group members. The grading scheme used at Otago is on page 8 of this document.
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Group or Individual Submission of an Intercultural Training Document (30%)
Submit a document recommending the form and content, including rationale(s) for intercultural training of new volunteers about to go on placement with the VSA. This document will likely take report format and it is hoped to be of a quality such that an organization like the VSA could use it immediately. Referencing is expected, word limit 3000 words.
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Final Exam The final exam (40%) will comprise essay style answers. You must sit the final exam. The exam is 3 hours in duration. To pass the paper your total marks from the exam and the internal assessment must combine to a total greater than 50%. Format: The final exam comprises three sections (A, B & C). Section A is compulsory. It requires two essay answers. Each essay question is structured around a scenario or a mini‐case style situation. Each question is worth 10 marks; hence section A is worth 20 marks in total. Section B involves limited choice. Two essay options are presented and you choose to answer one question. This section is worth 10 marks. Section C also involves limited choice. Two essay options are presented and you choose to answer one question. This section is worth 10 marks.
This website is helpful regarding examinations information: http://www.otago.ac.nz/study/exams/
MANT 222 13 Lecture Timetable/Outline 2012 Lecture Week Topic Number Commencing An Introduction to the Domain: Interpersonal communication, 9 July international communication and intercultural communication, 1 Virginia Cathro business worlds Interpersonal communication & business, self identity, impression 16 July management, building trust, conflict (interpersonal), etiquette, 2 handling difficult people, valuing diversity, negotiating, office politics 3 4 5 6
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Interpersonal communication: Communication without words
23 July 30 July Diane Ruwhiu 6 August 13 August
Culture and Communication: “Business Communication is Cultural Communication” Communication and culture: “How does Culture Influence Communication?” Culture and Communication: “Consequences for How We Communicate”. Interpersonal & International Communication – Relationships types of 20 August relationships, interactional patterns and pathways, power, the skill of Virginia Cathro self – disclosure
Notes Introduction to assessment and group formation will start
Group formation will take place in class – hence this session is pivotal for the paper. Please register your group by email. NOTE: One group per topic, no capacity to negotiate a different session for a topic (i.e. as they are presented). Presentations A & B Presentation C & D Presentation E & F Presentation G & H Presentation I & J
Mid‐Semester Break – Formal Classes resume week of 3 September Applied Communication – communication in business
Interpersonal
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Intercultural Presentation K & L Assessment B due for Presentations A‐J Due Friday 7 September 2012
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3 September Sandy McAndrew
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10 September
10
17 September
Interpersonal Communication – Relationships: The skills of persuasion Presentation M & N and negotiation Skills of Negotiating and Persuading Presentation O & P
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24 September
Organising messages to other cultures – in New Zealand and Abroad
12
1 October
13
8 October
Intercultural dynamics in the International company: International Assessment C Due Friday October 5th before 4pm 2012 Bureaucracy, Diversity and Virtual Groups Review of course for final exam Assessment B due for presentations K‐P Due before 4pm Friday 12 October 2012
University Exam Period Second Semester and Full Year Papers: Monday 15 October to Saturday 10 November 2012
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Class Representatives The class (or student) representative system is an avenue for encouraging communication and consultation between staff and students. It provides you with a vehicle for communicating your views on the teaching and delivery of the paper and provides staff with an opportunity to communicate information and gain constructive feedback from students. It contributes to the development of a sense of community within a department and it adds a further dimension to the range of support services offered to students. Volunteers for the role of class representatives will be called early in the semester. The OUSA invites all class representatives to a training session, conducted by OUSA, about what it means to be a class representative and some of the possible procedures for dealing with issues that arise. They also provide information on the services that OUSA offers and the role OUSA can play in solving problems that may occur. The OUSA provides support to class representatives during the semester. Departmental staff will also meet with class representatives during the semester to discuss general issues or matters they wish to have considered.
Disability Information and Support Students are encouraged to seek support if they are having difficulty with their studies due to disability, temporary or permanent impairment, injury or chronic illness. It is important to seek help early, through one of the contacts below: http://www.otago.ac.nz/disabilities/about/contacts.html Tel 64 3 479 8235Fax 64 3 479 5873 Email
[email protected]
Dishonest Practice and Plagiarism Students should ensure that all submitted work is their own. Any student found responsible for dishonest practice (e.g. copying the work of others, use of unauthorized material in tests) in relation to any piece of work submitted for assessment shall be subjected to the University’s Dishonest Practice regulations. This may result in various penalties, including forfeiture of marks for the piece of work submitted, a zero grade for the paper, or in extreme cases, exclusion from the University. Plagiarism is a form of dishonest practice. Plagiarism is defined as the copying or paraphrasing another’s work, whether intentionally or through failure to take proper care, and presenting it as one’s own. In practice, this means plagiarism includes any attempt in any piece of submitted work to present as one’s own work, the work of another (whether another student or published authority) http://www.otago.ac.nz/administration/policies/otago003145.html. Any student found responsible for plagiarism shall be subject to the University’s Dishonest Practice Regulations as outlined above. http://www.otago.ac.nz/study/plagiarism/ The University reserves the right to use plagiarism detection tools.
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Concerns about the Course We hope you will feel comfortable coming to talk to us if you have a concern about the course. The Course Coordinator will be happy to discuss any concerns you may have. Alternatively, you can report your concerns to the Class Representative who will follow up with departmental staff. If, after making approaches via these channels, you do not feel that your concerns have been addressed, there are University channels that may aid resolution. For further advice or more information on these, contact the departmental administrator or head of department.
Recording of Lectures “The content and delivery of lectures in this paper is copyright. You may record the lectures for the purposes of your private study or research, but may not further distribute the recordings for any purpose, whether with or without charge.” See www.otago.ac.nz/copyright for full copyright information.
Disclaimer While every effort is made to ensure that the information contained in this document is accurate, it is subject to change. Changes will be notified in class and via Blackboard. Students are encouraged to check Blackboard regularly. It is the student’s responsibility to be informed.
GROUP SEMINAR PRESENTATION FEEDBACK MANT 222, Interpersonal and International Communication, 2012, 2nd Semester This feedback is anonymous (the identifying corner below will be removed priori to its return).
Feedback from seminar audience members counts as 1/3 of the mark for this presentation. Week: ____
Topic Title: _____________________Tutorial day & time:_________________
Presenters: _____________________ ______________________ ____________________
_____________________ ______________________ Rate the following on a scale of 0‐10, where 0 = entirely missing, 5 = just adequate, and 10 = absolutely perfect.
1.
Critical factors for the topic were Identified in the introduction ..................................................................................... 0 1 2 3 4 5 6 7 8 9 10
2.
Topic question answers were reasonable, accurate, and complete .............................................................................................................. 0 1 2 3 4 5 6 7 8 9 10
3.
Answers were presented clearly ................................................................................ 0 1 2 3 4 5 6 7 8 9 10
4.
Answers were well organised ..................................................................................... 0 1 2 3 4 5 6 7 8 9 10
5.
Critical points were backed up with research‐based evidence .................................. 0 1 2 3 4 5 6 7 8 9 10
6.
Questions from the audience were answered well .................................................... 0 1 2 3 4 5 6 7 8 9 10
7.
The presentation was convincing ............................................................................... 0 1 2 3 4 5 6 7 8 9 10
8.
The group used its time well ...................................................................................... 0 1 2 3 4 5 6 7 8 9 10
9.
Visual aids were appropriate, clear, and used well .................................................... 0 1 2 3 4 5 6 7 8 9 10
10. Preparation was clearly adequate .............................................................................. 0 1 2 3 4 5 6 7 8 9 10 11. As a manager, I would hire this group to analyse a problem in my own organisation: ................................... Yes / No
What are the particular strengths of the presenters? How could this presentation have been improved? (this is the most important part of this page) If you had been in this group, what would you have done differently? Name: Date: MANT222