Proceedings of the 3rd European Conference The
on
Information
Management
and
Evaluation University
Gothenburg, Sweden September 2009
of
17-18
Edited
by Jan Ljungberg University of Gothenburg and Kerstin Grunden West
University,
Sweden
TIB/UB Hannover 131 919 326
89
UWIIl
Contents
Paper Title
Author(s)
Page Mo.
Preface
vi
Biographies of Conference Chairs, Programme Chair, Keynote Speaker and
ix
Mini-track Chairs
Biographies of contributing authors
X
Managing Mergers and Acquisitions
or
Post-Merger Cookbook for ClOs and
IT
Albayrak1 and Andreas Gadatsch2 1Harz University of Applied Sciences, Can Adam
1
Friedrichstr. Germany
Management
2Bonn-Rhein-Sieg University of Applied Sciences, St. Augustin, Germany
Awareness and
Acceptability Evaluation of Using e-Government Services in Developing Countries: The Case of Jordan Operational Use Evaluation of HealthCare Information Systems in Developing Countries
Saheer Al-Jaghoub, Mouath Al-Hourani and
10
Hussein Al-Yaseen
Al-Ahliyya Amman University, Amman, Jordan Hussein
Al-Yaseen1,
Al-Shorbaji2
Saheer Al-Jaghoub1, Maher
18
and Maher Salim2
department of Management Information Systems
2Department of Pharmacy, Al-Ahliyya Amman University, Amman, Jordan Management Conditions Influencing the
Linda Bergkvist
Successful Outcome of IS Outsourcing
Information
University, Evaluation of Customer Centre and Services in Focus
on
a
Swedish
the Citizens'
Municipality Perspective
e-
with
25
Systems Department, Karlstad
Sweden
Irene Bernhard
34
Department for Economics and IT, West, TrollhSttan, Sweden Victor Bohdrquez,
Margarita Mayo and
Corporate Blogs Evaluation Using Corporate Leadership Discourse and
Esteves
Followers' Characteristics
IE Business School, Madrid, Spain
Business Values of Electronic Records
Erik Borglund1, Karen
Sirkemaa2,
Management in SME's
How
After
Records A
Implementing
Jose
Anderson1, Seppo Sandberg1
42
51
Olof Wahlberg1 and Karl
1Mid Sweden University, Sweden 2Turku School of Economics, Fori, Finland
Requirements of Record Managers
Change
University
new
Electronic
Management Systems
Proposed Risk Management Framework
for Securing Confidential Information Held by Government Departments in the United
Erik
Borglund, Karen Anderson and Goran
59
Samuelsson Mid Sweden University, HarnQsand, Sweden Robert Brock and Robert Benyon
67
Rhodes University, Grahamstown, South Africa
Kingdom Implementation of Discrete and Integrated IT: The Role of Organisational Structure
Colm Burns and Nola Hewitt-Dundas Queen's University Belfast, UK
80
Fergal Carton and Frederic Adam University College Cork, Ireland
90
and Culture Towards
a
Model for
Determining the
Scope of ICT Integration in the Enterprise: The Case of Enterprise Resource Planning
(ERP) Systems i
Paper Title
Authorfs)
Page No.
Supporting
Innovation in Small Local
Government A Risk
of
Agile
99
University dell'lnsubria, via
Organizations
Management Investigation of SME
Adoption
Walter Castelnovo
Method Information
Valleggio, Italy
Peter Clutterbuck
107
University of Queensland, Brisbane, Australia
System Development Understanding IT Management in SMEs
Paul
Cragg and Annette Mills University of Canterbury, Christchurch, New
116
Zealand
A Theoretical Framework for Evaluating
Reet
Web 2
Harding University, Searcy, USA
IT Governance in SMEs: a Theoretical
Jan
Framework based Information
on
the Outsourced
Systems Failure
Monitoring and Evaluating Microfinance Delivery Through ICT Based Correspondent Banking
Cronk,
Devos1,
124 Hendrik Van
Landeghem2
and Dirk
Deschoolmeester2 1 University College West Flanders, Ghent University, Kortrijk, Belgium 2Ghent University, Gent, Belgium Eduardo Pereira
Henrique Diniz1 Martin Jayo1 and Tenia
-
-
-
EAESP
-
Sao
Brazil
2Universidade Paulo
de Sao Paulo -EACH- SSo
Brazil
Aspects on Implementing RUP in Organizations-an Implementer Perspective
Birgitta Fagerstrdm Kareld
Technical Criteria for the Comparison of Modern ERP Systems for Usage in
Michael Gall, Christian Sterba and Thomas
Orchestra
Research
Systems Engineering, VSxjd University, Vaxfi, Sweden
Companies a
149
School of Mathematics and
Tool for the Measurement of
e-Government
159
Grechenig Vienna,
Proposing
143
Christopoulos2
1Fundacao Getulio Vargas Paulo
132
Group for
Industrial Software
(INSO),
Austria
Dionisios
Giannakopoulos and Panagiotis
167
Manolitzas
Technological Institute of Piraeus, Petrou
Ralli &
Thivon, Greece Can Positive
Psychology Provide Some
Guidance to ICT Professionals as they Provide Leadership in the Ethical use of ICT?
MOA
-
an
Evaluation Model for
Implementation Organisations Knowing
Study
Grant1,
Bernd Carlsen
Stahl2 and
1Ted Rogers School of Management, Ryerson University, Toronto, Canada 2De Montfort University, Leicester, UK University West, TrollhSttan,
of how
Small to Medium Sized Software
Enterprises can get Better Visibility They Know
179
Rogerson2
Kerstin Grunde'n
and Use of IT in
What we Know: A
Candace Simon
187 Sweden
Ciara Heavin and Frederic Adam
195
University College Cork, Ireland on
What
Measuring ERP Systems Usage When Institutionalised Behaviour Creates Obstacles to Democratic Debate: Analysing Silence in Brazilian EnvironmentalEducation Virtual Communities
Jonas Hedman and
Bjdrn Johansson CAICT, Copenhagen Business School,
206 Denmark
Magda David Hercheui Westminster Business School, London, UK
ii
214
Paper Title
Author(s)
Page No.
Architectural
Principles for Alignment Agile Enterprises
Within the Context of
Mats-Ake
Hugoson1,2,
Thanos
Magoulas1,
and
222
Pessi1 11T University of GOteborg, Gdteborg, Sweden Kalevi
2J6nkoping
International Business School,
Jonkdping, Sweden Actual
vs. Planned ERP Systems Implementation Costs in European
SMEs
Bj&rn Johansson and Frantisek Sudzina Copenhagen Business School, Frederiksberg,
232
Sandra Kalidien, Sunil Choenni and Ronald
239
Denmark Towards
Tool for
a
Monitoring Crime and
Law Enforcement
Meijer Research and Documentation Centre, Ministry Justice, The Hague, The Netherlands
of
Understanding how the use of ICT Services Improves Productivity: A Case of Remote Login Among City Employees in Finland
Jonna
An Evaluation of Evaluation
Methodologies Concerning Academic Performance in Iran
Mortaza Kokabi
Organisational Learning and Six Sigma Deployment Evaluation in an IT Setting.
Lagrosen1, Rana Chebf and Max Rios Tuesta3 1 Department of Engineering Sciences, University
Kapyla' Tampere University of Technology, Tampere,
248
Finland 258
Shaheed Chamran
University, Ahwaz, Iran
Yvonne
274
West, TrollhSttan, Sweden
2Altran, Paris, France 3Altran, Toulouse, France Testing of
a
Model
Evaluating
Cora Slo Kuan
e-
Government Portal Acceptance and Satisfaction
1
Rachael
of
Cooke
Mobile
Policing Information Solution
and Guilherme
Pires2
282
Polytechnic Institute, Macao SAR, PRC 2University of Newcastle, Australia
An Evaluation Framework for the Selection a
Lai1
Macao
Lindsay, Tom Jackson
and Louise
293
Loughborough University, UK Technical and Social Implementation of ICT-Based Performance Recording at a
Harald Lothaller
University of Arts
Graz, Austria
Ontological System for Information Retrieval and Integration of Research Reports in Selected Nigerian Universities
M. A.
Effects of ICT on Bank Branch
Malanie Maldeni and Sanath
Performance: A Sri Lankan Case
University of Moratuwa, Sri Lanka
Determinants of e-Commerce Small Firms in
Learning
System
Study
Adoption by
Portugal
to Understand What the ERP
is all About: A Literature Review
303
University of Music
1
Mabayoje1
and
and S. 0.
Jayasena
Maria Martins and Tiago Oliveira
ISEGI, Universidade Portugal Gunilla
Nova de
312
322
330
Lisboa, Lisbon,
Myreteg
Uppsala University,
339 Sweden
Tadhg Nagle
Structural
Business Information
Impact
Olabiyisi2
University ofllorin, Kwara-Nigeria 2Ladoke Akintola University of Technology, Ogbomosho, Oyo-Nigeria
A Theoretical Lens to Examine the of Adopting Web 2.0
Performing Arts Graz,
and David Sammon
348
Systems. University
College Cork, Ireland
Uncertainty Reduction
in Software
Development by the use of a Platform Based Development Strategy
Emil Numminen and Anders Wrenne School of Management at Blekinge Institute of Technology, Ronneby, Sweden
iii
356
Paper Title
Author(s)
Page No.
Evaluating
Integration
the
of
Leading Edge Improve
John O'
363
Service-Based Performance
Donoghue, J.B. McCarthy, Sheng Huang and Frederic Adam University College Cork, Ireland
Firms Patterns of e-Business
Tiago Oliveira1
371
Pervasive Technologies
Evidence for the
to
Adoption: European Union-27
1ISEGI,
Fraga Martins1
and Maria
Universidade Nova de Lisboa, Lisbon,
Portugal Creating Strategic Value Through Executive Information Systems:
Papageorgiou1 and Herman de Bruyn2 University of the Witwatersrand, Johannesburg,
Elmarie 1
an
Exploratory Study
South Africa
2University of Johannesburg, Post-Implementation Evaluation Collaborative
Technology:
of
A Case
Business Education A
Fuzzy
AHP
Enterprise
Principles
as a
Study
400
Royal Holloway University
Razavi1,
Mahsa
of
London,
Fereidoon Shams
Amir Esmaeil Sarabadani
UK
Aliee2 and
408
Tafreshi1
11slamic Azad University, Tehran, Iran 2Shahid Beheshti University, Tehran, Iran
the
Complement to Models in Target Enterprise Architecture
Martin
Sjdholm1,
Rikard
Volvo Information
Sweden
4Lysekil Municipal, Radio Frequency Identification (RFID) in the South African Retail Sector:
Adoption
Investigation
of
Uddstrom2,
Reine
422
Wester3 and Maria Vikingsson4 1 AstraZeneca, Molndal, Sweden 2Acando, Goteborg, Sweden 3
An
South Africa
Andriani Piki in
Based Approach Towards
Architecture Evaluation
Defining
380
Technology, Goteborg, Lysekil, Sweden
Chris Upfold and Haidi Liu Rhodes
Perceptions held by Regarding
430
University, Grahamstown, South Africa
Members of the Retail Sector the
Adoption Constraints
ERP Research Forward: The Future Directions for ERP Research
Moving How
a
Medium Sized
the CRM
Approach
Enterprise Applies Marketing
in its
Wipawee Uppatumwichian Lund
University,
440
Sweden
OlofWahlberg1,1Christer Strandberg,1Karl W Sandberg, Karen Anderson1, Seppo Sirkemaa2 Erik Borglund1
448
1Mid Sweden University, Sweden 2Turku School of Economics, Fori, Finland e-Government Initiatives in India
Research in
Innovations
Interventions
460 India
Progress
IT Balanced Scorecard as Tool for Managing IT Innovations and IT-based
Governance
Paramjeet Walia University of Delhi,
Implications of Vertical Health on
Health Information
Systems Policy Implementation in Nigeria An
Investigation of the Activities and Skill Sets Needed By Senior Information Technology (IT) Managers
Michael
Amberg and Michael Lang University of Erlangen-Nuremberg, Nuremberg, Germany Adebusoye Anifalaje London School of Economics
471
478 and Political
Science, London, UK NamikAtila Ekimci and Sevgi Ozkan Middle East Technical
iv
University, Ankara, Turkey
486
Paper Title
Author(s)
Page No.
IT-Supported Work Processes for Contact Services in Swedish Municipalities The Initial Design Steps
Per Flensburg, Irene Bernhard and Annika
How do ClOs Become CEOs? Barriers and
Kenneth Grant and Michael Hutson
Success Factors
Ryerson University, Toronto, Canada
-
Complementary IS and BP Changes
in
SMEs Problems of Cost
Efficiency Management
University West, TrollhMan, Sweden
Riga
Technical
Milos
Maryska1
1
and Markus Helferf
Republic
2School of Computing, Ireland
Agile Teams: Reflective Debate and
David
University of Economics
1
515
University Latvia, Riga, Latvia
Analyzing Costs in Business Informatics in the Context of Data Quality
Understanding
504
Janis Makna and Marite Kirikova
of Business Informatics and Their Solving by Means of new Model of Measuring and
Shared
497
Nafors
Sammon1,
John
in
524
Prague Czech
Dublin
City University,
McAvoy1
Business Information Systems, College Cork, Ireland
Owens2 University and Ian
535
^Department of Informatics and Sensors, Cranfield Defence and
Academy College Technology, UK -
Benefits are From
Mars
Venus, Costs
are
From
Peter
of
Security, Defence Management and
Schuurman, Egon Berghout
Powell
and
Philip
University of Groningen, The Netherlands
V
544
