Managed Services

An extension of your capabilities National turnkey deployment and support programs Being successful means focusing on your core competencies. With a broad scale system deployment that’s technically complex, the implementation and support may not be your expertise. A partnership with Christie puts the right tools in your hands.

You don’t need to invest in development resources to manage or sustain your business. Christie acts as an extension of your own expertise. We bring our AV/IT industry know-how, qualified local field technicians, a national footprint and a commitment to drive a project through to completion to fully support your programs. And you can concentrate on the advertising content and your customer base.

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M A N A G E D

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Any equipment, any scale, anywhere Supporting our customers’ investments Supporting a wide array of manufacturers’ projectors, visual displays, servers, switchers, and networking products, Christie’s best-inclass customer service and field applications engineers (CSEs, FAEs) can address the most complex infrastructure challenges. From cinema and post-production to on-screen advertising, large group training centers, and control rooms, Christie Managed Services delivers a complete range of technical support to meet the unique technology needs of every organization with round-the-clock, 24/7 support to Pay-Per-Incident and everything in between.

A partnership of technology, trust and reliability Large scale national programs, management, procurement, logistics, implementation, monitoring, maintenance Drawing on over 75 years of experience working with Fortune 1000 companies, Christie Managed Services delivers a portfolio of proven, reliable, services to support our customers’ hardware and software assets. As the industry leader in all types of technical service installations, monitoring and maintenance, Christie has the capability to do technology-focused, large scale, national systems. We’ve developed a broad range of services that go from inception to sustainment. We manage programs and provide you with a single source contact. We work with you on the planning, procurement, logistics, pre-staging and integration and implementation of a rollout. Once your program is up and running, we can monitor and maintain the system – that means reduced downtime and reliable support for our customers.

Technology-agnostic approach

Technology agnostic approach

With a technology-agnostic approach, Christie Managed Services supports a wide array of manufacturers; projectors, technology platforms, visual displays, servers, switchers and networking products.

Although the NOC is very audio/ video centric, we can support virtually any device and application that can be accessed via a network. We are vendor/manufacturer agnostic and currently support:

Christie Managed Services staffs a team of over 150 people comprised of:

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Christie

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HP

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Dell

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BM

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Sony

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Broad Data

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GDC

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Doremi

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Barco

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Dolby

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Sanyo

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D-Link

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Cisco

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QSI

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NEC

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And many others

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N  etwork Operations Center personnel C  ustomer Service Engineers (CSEs) T  echnical Systems Installers (TSIs) F  actory service centers in regions all across North America

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M A N A G E D

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Meeting critical demands A complete range of on-site service and support is provided through a comprehensive network of trained experts. Teams of Christie CSEs, TSIs and FAEs, located in regional offices and strategic areas around the world, provide superior technical expertise to quickly respond to and resolve any mission-critical issue. Whether it’s an existing installation or the early stages of planning a new installation, the Christie Managed Services team can be there every step of the way, providing any or all of the services listed below.

Our suite of services includes:

Integration center

Implementation

Enhanced area and capability to create capacity for digital cinema integration activity

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P  rocurement C  oordination of onsite logistics of materials Integration (pre-staging, pre-assembly) P  roject management

Consultation Christie Project Consultation and Services include: • P  roject management • S  ite survey and preparation • V  endor/contractor management • D  ocumentation

Installation, hardware/software implementation The Christie Managed Services team works with the customer’s personnel to implement a complete system – from hardware to software – to deliver installations on time and on-budget. Christie can implement any hardware/software application including unique technology solutions created specifically for multi-media applications. Christie’s own experienced, in-house personnel can deliver these services or act as a virtual extension of the customer’s staff.

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2 system integration areas with secure storage 2 technical training rooms

Project management For large scale rollouts, Christie routinely manages all aspects of equipment installation including: • Staging of equipment at Christie service centers • Complete system validation of all equipment • Customer-specific labeling and configuration • Asset tracking • Shipments scheduled to arrive at installation sites to meet engineers in the field

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24/7 Network Operations Center Technical help desk Remote monitoring Configuration management (consumables management) Pro-active support

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M A N A G E D

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Help desk Christie works to keep your environment operating at peak performance so you maximize your investments. With Help Desk Services, Christie offers customized total system support for problem diagnosis and resolution with end-user hardware and business applications. Christie’s highly-trained Help Desk agents understand your systems. Help Desk Services are comprised of the following: •

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 single point-of-contact for all calls, including A those that need to be routed to another service vendor for resolution Detailed and Summary Management reports for quick analysis of ongoing business issues, systems and service performance End user support to help resolve issues quickly and provide support and training in a cost effective manner Worldwide coverage and response options to meet your business needs

Remote monitoring and remote preventative service maintenance At the heart of Christie Managed Services is the state-of-the-art Christie Network Operations Center (NOC) that links directly to customers’ facilities to provide complete remote monitoring and management of technology assets. The Christie NOC utilizes the latest in predictive maintenance tools to anticipate and resolve potential technical issues before they occur to minimize or eliminate downtime. •

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T  he Christie NOC is specifically designed to support multi-media audio/visual environments C  ustom Christie applications monitor and diagnose problems with digital A/V hardware and its associated software C  hristie’s predictive maintenance capabilities significantly reduce/eliminate incidents of emergency maintenance C  hristie’s expert staff can flag and fix potential issues before they affect customer’s systems

On-site/emergency services With one phone number to coordinate reactive responses, along with proactive monitoring through the Christie NOC, emergency service issues are responded to quickly and efficiently within a timeframe specified by the customer. •

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All emergency service calls are documented for future reference and tracking of repeated problems and their analysis Local Christie engineers travel to customer sites to repair equipment Christie-managed spare parts lower costs associated with travel/replacement shipments and minimize downtime

Content distribution Christie provides network solutions for the management and distribution of your content when and where it is needed. Our 24/7 support services ensure that content is delivered correctly and provide validation of the file’s integrity once it has arrived. When networked systems are not available local engineers are available to physically load the content to ensure you are up and running. Our factory-trained engineers ensure the systems are operating at their peak potential and can validate the presentation of your content via the Christie Screen Certification program.

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Commissioning and connectivity

Data collection

Tradeshow support services

Christie provides on-site inspection and site survey services to help in the equipment selection process and to prepare the site for installation. Christie also provides quality control of its own installers as well as other installers to ensure that customers are getting the most from their equipment, systems and installation partners.

The Christie NOC collects and maintains data for long-term periods to determine equipment operation trends. For example, the system can predict when a lamp needs replacement or a fan will fail. The unique data collection software allows Christie to collect data for devices and systems that do not have SNMP support.

Christie provides consultation services as well as engineering support to help you choose the right products for your unique applications. Our factory-certified engineers provide support and set-up labor at tradeshows so you can create business opportunities not assemble displays.

Management of spares and other manufacturer’s warranty Christie can provide local warehousing of spare parts to help customers meet their required equipment availability goals. Christie also can manage the Returned Merchandise Authorization (RMA) process for all equipment serviced by Christie, directly with the original manufacturer.

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E  nables customers to perform maintenance at the required time to maximize profitability A  nalysis of data helps Christie and its customers make informed maintenance decisions about equipment and consumable items such as lamps

Training and certification programs The training program has been specifically designed to help Christie dealers and customers get the most from the equipment they maintain. On a periodic basis, Christie provides training at all experience levels for a customer’s technical and operational staff. This training focuses on the equipment in the actual environment, taking into consideration the customer’s unique operational needs.

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Christie installs and dismantles your displays at the required time to maximize profitability Christie ensures the equipment you have purchased or rented makes it through the show in perfect condition Our engineers set-up the equipment and if required, field repair to ensure it stays on-screen

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M A N A G E D

S E R V I C E S

Drawing on over 75 years of experience working with Fortune 1000 companies, Christie delivers a portfolio of proven, reliable managed services to support its customers’ hardware and software assets. Christie’s centralized approach via our 24/7 Network Operations Center is utilized to coordinate remote and field support programs including technical help desk, remote monitoring, configuration management and field repair.

Technology features

6 Key highlights

• (2) Powerware 50KVA UPS systems, dual redundant

• 2  4/7 technical help desk, remote monitoring, configuration management • N  ational US service network with 2 hour response in 54 markets • P  reventative servicing, on-site emergency response and critical spares replenishment programs • C  hristie NOC has the capacity for 17 operators concurrently • T  otal number of devices monitored – 32,431 • C  apacity with expansion to scale to support 150,000 devices (would include 35,000 cinema screens)

 50 KVA Cummins Backup Generator, • 2 24 hour runtime • (2) Liebert 10 Ton CRAC units, (2) Liebert 5 Ton CRAC units • R  aised access floor in data room, communications room •

IT equipment areas built to TIA-942, NFPA 72/NFPA 75 (data center national fire protection specifications)

• Pre-action  dry pipe fire suppression for entire NOC facility • D  ry fire suppression for data, communication and electrical rooms • T  echnical AC power, 3-phase and projector exhaust systems •

 ew plant rooms (electrical, N mechanical and fire suppression)

[ 3 ] Communications room • Separate/secure raised floor room for WAN and LAN equipment • Environmentally monitored • All Cisco WAN/LAN environment • Multiple AT&T WAN circuits • Additional WAN fiber already in place [ 4 ] Server/data room • Separate secure raise floor room for data/servers • Commercial grade racks and rack servers • Redundant CRACs • SAN storage • Environmentally monitored

[ 1 ] Network operations center • N  ewly located in a first class facility in Cypress, CA • Includes a dedicated team of more than 180 including Network Operations Center personnel, customer service engineers and technical systems installers • R  unning 24/7/365 since original facility opened in November 2003 • C  urrently monitoring over 3870 screens of digital cinema through the United States • M  onitoring over 4700 screens for on-screen advertising [ 2 ] Command center • S  ecured room • N  OC operators with dual monitor setup • N  o workstations in the command center – 32 Port KVM system • C  ontinuous lighting and workstation power • L  arge display wall – 2 x 4 80" Christie DLP® Cubes

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Separate secure room • Large redundant UPSs feed A/B power systems • Generator automatic transfer switch – 250 KVA Cummins Backup Generator, 24 hour runtime • Separate CRAC [ 6 ] Integration center • Enhanced area and capability to create capacity for systems integration activity • 2 system integration areas with secure storage • 2 technical training rooms [7] Training rooms • Two reconfigurable training rooms equipped with power and HVAC • Accept all manner of A/V equipment for installation, repair or technical hands-on training • Easily configured to host any type of system

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Christie and Galaxy Theatres provide students with an “out of this world” experience Live Earth to Space Station Chat with NASA astronauts for Washington Establishing a connection with NASA’s International Space Station while traveling about 17,500 MPH approximately 125 miles above the surface of the earth seems like an astronomical feat. But holding a live 25-minute Q&A with Key Peninsula Middle School students was an “out of this world” experience that none will soon forget. Galaxy Theatres in Gig Harbor, Washington has 10 screens. All ten are fitted with Christie CP2000 digital cinema projectors. The largest is the main theatre at almost 100’ wide. When Expedition 18 astronauts Mike Fincke and Sandra Magnus appeared onscreen, floating in space, their “Good morning Key Peninsula school students,” was met with a rousing cheer from all ten theaters. Then…you could have heard a pin drop. Of the 1200 people in attendance, most were students from Key Peninsula Middle School in Lakebay, Washington, one of the two NASA Explorer Schools in Washington State, Peninsula School District’s Vaughn Elementary School, Harbor Ridge Middle School and Peninsula High School. Frank Rimkus, CEO at Galaxy Theatres, was impressed with the turnout and the visible sense of excitement. “We were thrilled to be one of the first movie houses in the country to work with NASA and host so many deserving students and educators in this stimulating and inspiring environment,” he said. “At Galaxy Theatres, we believe that being socially entrepreneurial helps build strong bonds and goodwill in the communities we serve.” A real community event, local Rotary Clubs provided funding to bus the students to and from the event. Rimkus noted that the installation of Christie digital cinema projectors in Galaxy Theatres was the cornerstone of the event. “Digital cinema converts a theatre from a single-product business into an infinite product business,

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enabling a wide range of live events and entertainment options,” he added. “Not every student can attend Harvard or fly in outer space, but we can bring Harvard, the stars and beyond to every student through digital cinema.” Christie Managed Services support Galaxy Theatres from a technology perspective through remote monitoring via the 24/7 Network Operations Center. “Christie Managed Services – has been a real supporter of Galaxy Theatres and an enormous help,” said Rimkus. Using COMCAST as the delivery provider, and linking through Christie Cine-IPMs, Galaxy was able to broadcast with a farther reach than ever thought possible. The NASA Explorer School project offers a three-year partnership between NASA and school teams, consisting of teachers and education administrators from diverse communities across the country. Focusing on underserved populations, the program is designed for education communities at the fourth to ninth grade levels to help middle schools improve teaching and learning in science, technology, engineering and math education. Key speakers Bonnie Dunbar, former NASA astronaut and President and CEO of the Museum of Flight in Seattle, Chris C. Kemp, CIO of the NASA Aames Center and honored guest General Shalikasvili, a former chairman of the Joint Chief of Staff, joined the students at Galaxy.  Other dignitaries included representatives of Washington State Governor Chris Gregoire and Senator Derek Kilmer, representatives from their major foundations, President of the Washington Roundtable, attendees from McChord AFB, Fort Lewis and Bremerton’s naval community. “The whole experience was a sensory overload. We had high hopes and we exceeded them,” Rimkus said.

Christie Managed Services Contracts: Assuring a company’s capabilities

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Allen Theatres

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American Multi Cinema Inc.

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Atlas Theatres

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Boeing (Softchoice Corp)

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Carmike Theatres

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Cinedigm

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Cinema West

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Cinemark

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Cinetopia

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Basic support

DFI Resources

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Dickenson Theatres

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Digital Domain

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Emagine Entertainment

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First American Properties

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Fox Studios

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Galaxy Theatres

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Industrial Light + Magic

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Krikorian Premier Theatres

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Laser Pacific

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Loeks – Celebration Cinemas

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Lucasfilm Animation

• 2  4/7 coverage hours for technical phone support • P  reventive and routine maintenance performed by Christie’s Customer Service Engineers as provided for by the manufacturers • D  iscount for non-included labor services • H  ardware and firmware updates

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Marquee Cinemas

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MJR Theatres

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Neighborhood Cinema Group

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Northpark Cinemas

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Pacific Title & Arts Studio, Inc.

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Paramount Pictures

Premium support

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Pixar Animation Studios

• 2  4/7 coverage hours for technical phone support • E  xclusive access to Christie’s researchable knowledge database and on-line troubleshooting tool • O  n-site emergency technical assistance included during customers normal business hours • P  reventive and routine maintenance performed as specified by the equipment manufacturer and customer’s unique requirements • D  iscount rate for non-included labor services • R  emote network monitoring • H  ardware/Software NRE charges incurred to enable network monitoring specific to the customers’ application will be billed separately

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RAVE Motion Pictures

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RAVE Reviews Cinemas, LLC

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RC Theatres

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Real D

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Regal Entertainment Group

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Rhythm and Hues

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Schult Industries

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Screening Services Group

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Skywalker Sound

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SSI Advanced Post

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Technicolor Digital Cinema

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Technomedia Solutions

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Ultra Star Cinemas

Depending on the customers’ precise needs, Christie Managed Services offer every level of support to meet its customers’ expectations for continuous, reliable product performance. Service contracts are completely customizable to help customers choose the level of service and response time that is right for their application – and for their budget. Typical service packages may include the following:

8  to 5 coverage hours for technical phone support (8:00 AM – 5:00 PM customer’s local time, excluding Christie holidays) • P  reventive and routine maintenance performed as specified by the equipment manufacturer and customer’s unique requirements • D  iscount for non-included labor services • H  ardware and firmware updates Extended support

Corporate offices

Worldwide offices

Christie Digital Systems USA, Inc USA – Cypress ph: 714 236 8610

United Kingdom ph: +44 118 977 8000

Singapore ph: +65 6877 8737

Germany ph: +49 2161 664540

China (Shanghai) ph: +86 21 6278 7708

France ph: +33 (0) 1 41 21 44 04

China (Beijing) ph: +86 10 6561 0240

Eastern Europe and Russian Federation ph: +36 (0) 1 47 48 100

Japan (Tokyo) ph: +81 3 3599 7481

Christie Digital Systems Canada, Inc. Canada – Kitchener ph: 519 744 8005

Independent sales consultant offices Spain ph: +34 91 633 9990 Italy ph: +39 (0)2 9902 1161

Dubai (United Arab Emirates) ph: +971 (0) 4 299 7575

Korea (Seoul) ph: +83 2 702 1601

India ph: (080) 41468941 – 48

South Africa ph: +27 (0) 317 671 347

For the most current specification information, please visit www.christiedigital.com Copyright 2009 Christie Digital Systems USA, Inc. All rights reserved. All brand names and product names are trademarks, registered trademarks or tradenames of their respective holders. Canadian manufacturing facility is ISO 9001 and 14001 certified. Performance specifications are typical. Due to constant research, specifications are subject to change without notice. Printed in Canada on recycled paper. 2461 April 09